2 132 Support Manager jobs in Bahrain
IT Help Desk Support
Salmabad, Central
IKEA
Posted today
Job Viewed
Job Description
**Company description** You see things a little differently. So do we. We believe that what you value is more important than what your CV says. Come see things a little differently with us and help us create a better everyday life for the many people.**
Do you value simplicity, cost-consciousness, a humble attitude and willpower? Then an IKEA career may be right for you.
**Job description**
- Secure all the software installed on the user’s PC with licenses.
- Secure daily IT routine and performing the checklist, Monitor daily scheduler jobs and ensure sales statement posted.
- Ensure all the daily and weekly backup jobs completed successfully for all three stores and service office.
- Ensure and complete any backup restoration request.
- Preventive maintenance of Data center, hardware and servers.
- Coordinate with vendor for POS machines maintenance.
- Ensure data optimizing on weekly basis.
- Secure Monthly IFB and annual store inventory support and preparation.
- work on effective ways to reduce the IT Budget.
**Qualification**
- Diploma in IT/ Computer/Networking.
- Bilingual with strong communication skills in both Arabic and English.
- Willing to cover shifts and provide required support during weekends, holidays and peak seasons according to the requirements to resolve incidents on time manner.
- Problem solving and Troubleshooting skills.
**More Information** AVAILABILITY**
At IKEA we have our customers always in focus and we are there for them at any time they shop with us. This means that we expect you to be there as well, also during the evenings and weekends.
**GROWING TOGETHER**
IKEA offers an exciting and empowering work environment in a global marketplace and as the world’s leader at life at home, you have exceptional opportunities to grow and develop together.
Do you value simplicity, cost-consciousness, a humble attitude and willpower? Then an IKEA career may be right for you.
**Job description**
- Secure all the software installed on the user’s PC with licenses.
- Secure daily IT routine and performing the checklist, Monitor daily scheduler jobs and ensure sales statement posted.
- Ensure all the daily and weekly backup jobs completed successfully for all three stores and service office.
- Ensure and complete any backup restoration request.
- Preventive maintenance of Data center, hardware and servers.
- Coordinate with vendor for POS machines maintenance.
- Ensure data optimizing on weekly basis.
- Secure Monthly IFB and annual store inventory support and preparation.
- work on effective ways to reduce the IT Budget.
**Qualification**
- Diploma in IT/ Computer/Networking.
- Bilingual with strong communication skills in both Arabic and English.
- Willing to cover shifts and provide required support during weekends, holidays and peak seasons according to the requirements to resolve incidents on time manner.
- Problem solving and Troubleshooting skills.
**More Information** AVAILABILITY**
At IKEA we have our customers always in focus and we are there for them at any time they shop with us. This means that we expect you to be there as well, also during the evenings and weekends.
**GROWING TOGETHER**
IKEA offers an exciting and empowering work environment in a global marketplace and as the world’s leader at life at home, you have exceptional opportunities to grow and develop together.
This advertiser has chosen not to accept applicants from your region.
0
IT Help Desk Specialist
Manama, Capital
MicroCenter Group
Posted today
Job Viewed
Job Description
To support and provide a rapid response service to inquiries from users and clients of the organization, to help resolve problems and queries related to IT.
**Roles & Responsibilities**
- Receive and undertakes logs reported through the Help Desk phone number.
- Support and troubleshoot user community in use MIS systems and basic issues.
- Forward logs to the competent authority.
- Follow up to completion of and finalize the logs with the competent authority.
- Keeps users informed of updates, known errors, new facilities or any IT related changes, which may affect their working environment, by sending circulates and notices.
- Register all logs related to Technical Support.
- Submit regularly report about logs.
- Perform other duties and related tasks as may be required from time to time.
**Educational Qualification & Certifications**:
- National Diploma in Computer science or Computer Engineering
- Certification in A+, N+, MCDST and MOUS are preferable
**Experience**:
- Minimum 3 years progressive experience in in helpdesk or technical support.
**Required Skills**:
- Good communication skills.
- Must be Fluent in English (speaking, reading and writing) and preferably Arabic.
**Salary**: From BD400.000 per month
Ability to commute/relocate:
- Manama: Reliably commute or planning to relocate before starting work (required)
**Language**:
- Arabic (required)
**Roles & Responsibilities**
- Receive and undertakes logs reported through the Help Desk phone number.
- Support and troubleshoot user community in use MIS systems and basic issues.
- Forward logs to the competent authority.
- Follow up to completion of and finalize the logs with the competent authority.
- Keeps users informed of updates, known errors, new facilities or any IT related changes, which may affect their working environment, by sending circulates and notices.
- Register all logs related to Technical Support.
- Submit regularly report about logs.
- Perform other duties and related tasks as may be required from time to time.
**Educational Qualification & Certifications**:
- National Diploma in Computer science or Computer Engineering
- Certification in A+, N+, MCDST and MOUS are preferable
**Experience**:
- Minimum 3 years progressive experience in in helpdesk or technical support.
**Required Skills**:
- Good communication skills.
- Must be Fluent in English (speaking, reading and writing) and preferably Arabic.
**Salary**: From BD400.000 per month
Ability to commute/relocate:
- Manama: Reliably commute or planning to relocate before starting work (required)
**Language**:
- Arabic (required)
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Manager
11223 Askar, Southern
BHD80000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly growing technology firm in Tubli, Capital, BH , is seeking an experienced and proactive Technical Support Manager to lead their customer service and technical assistance operations. This role is vital for ensuring our clients' customers receive timely, effective, and high-quality technical support.
The Technical Support Manager will be responsible for overseeing the daily operations of the technical support team, managing ticket queues, and ensuring resolution of customer issues. You will develop and implement support strategies, establish service level agreements (SLAs), and monitor key performance indicators (KPIs) to drive efficiency and customer satisfaction. This position involves leading, training, and mentoring a team of technical support specialists, fostering a customer-centric culture, and enhancing support processes. You will also act as a point of escalation for complex technical problems, working closely with engineering and product development teams to provide feedback and identify systemic issues. Excellent communication and problem-solving skills are essential for liaising with customers and internal stakeholders.
Key responsibilities include:
The Technical Support Manager will be responsible for overseeing the daily operations of the technical support team, managing ticket queues, and ensuring resolution of customer issues. You will develop and implement support strategies, establish service level agreements (SLAs), and monitor key performance indicators (KPIs) to drive efficiency and customer satisfaction. This position involves leading, training, and mentoring a team of technical support specialists, fostering a customer-centric culture, and enhancing support processes. You will also act as a point of escalation for complex technical problems, working closely with engineering and product development teams to provide feedback and identify systemic issues. Excellent communication and problem-solving skills are essential for liaising with customers and internal stakeholders.
Key responsibilities include:
- Managing and leading the technical support team.
- Overseeing the resolution of customer technical issues and inquiries.
- Developing and implementing technical support policies and procedures.
- Setting and monitoring service level agreements (SLAs) and performance metrics.
- Ensuring customer satisfaction through effective and efficient support.
- Training and mentoring technical support staff.
- Analyzing support data to identify trends and areas for improvement.
- Collaborating with engineering and product teams to address bugs and enhance product stability.
- Managing the support knowledge base and documentation.
- Acting as an escalation point for complex technical problems.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Manager
00974 Al Hidd
BHD55000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and experienced Technical Support Manager to oversee their Customer Service & Helpdesk operations in **Budaiya, Northern, BH**. This role is crucial for ensuring the delivery of high-quality technical support to our diverse customer base. The Technical Support Manager will lead a team of support specialists, manage helpdesk operations, and implement strategies to improve customer satisfaction and resolution times. You will be responsible for training and mentoring the support team, developing knowledge base articles, and ensuring adherence to service level agreements (SLAs).
Responsibilities include:
The ideal candidate will have a strong background in customer support management, with at least 4 years of experience in a leadership role. Excellent technical troubleshooting skills and a deep understanding of IT systems and software are essential. Proven ability to manage and motivate a team, strong problem-solving skills, and excellent communication and customer service skills are required. A degree in Computer Science, Information Technology, or a related field is a plus. Experience with helpdesk software and ticketing systems is mandatory.
Responsibilities include:
- Leading and managing a team of customer support representatives, fostering a positive and productive work environment.
- Overseeing daily helpdesk operations, including ticket management, issue escalation, and resolution tracking.
- Developing and implementing support policies, procedures, and best practices.
- Monitoring key performance indicators (KPIs) and reporting on team and individual performance.
- Ensuring timely and effective resolution of customer technical issues across various platforms.
- Creating and maintaining comprehensive knowledge base documentation and FAQs.
- Identifying training needs for the support team and conducting regular training sessions.
- Collaborating with other departments to resolve complex technical issues and improve product functionality.
- Gathering customer feedback to identify areas for service improvement.
- Managing the support team's schedule and ensuring adequate coverage.
The ideal candidate will have a strong background in customer support management, with at least 4 years of experience in a leadership role. Excellent technical troubleshooting skills and a deep understanding of IT systems and software are essential. Proven ability to manage and motivate a team, strong problem-solving skills, and excellent communication and customer service skills are required. A degree in Computer Science, Information Technology, or a related field is a plus. Experience with helpdesk software and ticketing systems is mandatory.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Manager
24532 Al Jasra
BHD75000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and dedicated Technical Support Manager to lead their customer service and helpdesk operations in **Hidd, Muharraq, BH**. This critical role involves managing a team of technical support specialists, ensuring prompt and effective resolution of customer issues, and maintaining high levels of customer satisfaction. You will be responsible for developing and implementing support processes, defining SLAs, and monitoring team performance to ensure efficiency and quality. The Technical Support Manager will also play a key role in identifying recurring technical issues, collaborating with engineering teams to implement permanent solutions, and contributing to the knowledge base. You will manage the support ticketing system, ensuring accurate tracking and reporting of issues and resolutions. Experience in training and mentoring support staff, managing remote support tools, and escalating complex issues to appropriate departments are essential. A strong understanding of IT infrastructure, software applications, and troubleshooting methodologies is required. You will also be involved in the selection and implementation of new support technologies. A Bachelor's degree in Information Technology, Computer Science, or a related field, and a minimum of 5 years of experience in technical support, with at least 2 years in a supervisory or management role, are required. Excellent leadership, problem-solving, communication, and customer service skills are paramount. Certifications such as ITIL Foundation are a plus. Come and lead a team dedicated to providing outstanding technical assistance.
This advertiser has chosen not to accept applicants from your region.
4
Senior Technical Support Manager
45679 Zallaq, Southern
BHD95000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is looking for a highly motivated and experienced Senior Technical Support Manager to lead their customer service and helpdesk operations in **Zallaq, Southern, BH**. This critical role will be responsible for managing a team of technical support specialists, ensuring timely and effective resolution of customer issues, and enhancing overall customer satisfaction. You will develop and implement support strategies, manage service level agreements (SLAs), and contribute to the continuous improvement of support processes.
Key Responsibilities:
Key Responsibilities:
- Lead and manage a team of technical support specialists, providing guidance, training, and performance evaluations.
- Oversee the daily operations of the helpdesk and technical support functions, ensuring efficient ticket management and resolution.
- Develop and implement support policies, procedures, and best practices to enhance customer service delivery.
- Ensure adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for response and resolution times.
- Analyze support trends and customer feedback to identify areas for improvement in products and services.
- Manage the escalation of complex technical issues to appropriate teams and ensure timely follow-up.
- Develop and maintain comprehensive knowledge base articles and troubleshooting guides.
- Collaborate with product development and engineering teams to address recurring issues and improve product stability.
- Manage the procurement and administration of support tools and technologies.
- Foster a customer-centric culture within the support team.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 6 years of experience in technical support or customer service roles, with at least 3 years in a management or supervisory capacity.
- Proven experience managing helpdesk operations and support teams.
- Strong knowledge of IT support methodologies and best practices.
- Familiarity with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Excellent analytical, problem-solving, and decision-making skills.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to train and motivate team members effectively.
- Experience in ITIL frameworks is a significant advantage.
- Technical background in software or hardware support is highly desirable.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Manager
01920 Al Hidd
BHD30 Hourly
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Customer Support Manager to lead their customer service operations from a remote setting. The ideal candidate will have a proven track record of building and managing high-performing support teams, implementing effective customer service strategies, and ensuring exceptional customer satisfaction. This role requires strong leadership, excellent communication skills, and a deep understanding of customer service best practices.
Responsibilities:
Responsibilities:
- Lead, train, and mentor a team of customer service representatives and helpdesk agents.
- Develop and implement customer service policies and procedures to enhance the customer experience.
- Monitor customer interactions, analyze feedback, and identify areas for improvement.
- Manage customer inquiries, complaints, and escalations to ensure timely and satisfactory resolution.
- Establish key performance indicators (KPIs) for the customer support team and track performance against goals.
- Develop and maintain comprehensive knowledge base articles and support documentation.
- Collaborate with product development and marketing teams to provide customer insights and feedback.
- Manage the customer support budget and resources effectively.
- Utilize customer relationship management (CRM) software and other support tools to optimize operations.
- Ensure the team provides consistent, high-quality support across all communication channels (phone, email, chat).
- Handle complex customer issues personally when necessary.
- Drive initiatives to improve customer retention and loyalty.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Champion a customer-centric culture within the organization, working remotely but fostering team cohesion.
- Contribute to the strategic planning of customer support initiatives for the company.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer service or support roles, with at least 2 years in a management or supervisory capacity.
- Demonstrated experience in managing remote teams is essential.
- Proven ability to lead, motivate, and develop a customer service team.
- Excellent problem-solving, decision-making, and conflict-resolution skills.
- Strong understanding of CRM systems (e.g., Salesforce, Zendesk) and helpdesk software.
- Exceptional written and verbal communication skills.
- Ability to analyze data, identify trends, and implement data-driven improvements.
- Empathy and a genuine passion for customer satisfaction.
- Experience in managing support for technology-based products or services is a plus.
- Familiarity with various communication platforms for remote collaboration.
- A proactive approach to problem-solving and continuous improvement in customer support operations.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Manager
1004 Sitra Bilad Al Qadeem, Capital
BHD60000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly growing e-commerce company, is seeking an experienced and dynamic Customer Support Manager to lead their customer service operations in **Sitra, Capital, BH**. This critical role will be responsible for ensuring exceptional customer satisfaction by managing a team of customer service representatives, developing and implementing effective support strategies, and overseeing daily operations. The ideal candidate will have a proven track record in customer service management, with at least 5 years of experience in a customer-facing role, preferably in a supervisory or managerial capacity. Responsibilities include training and mentoring the support team, monitoring performance metrics, resolving escalated customer issues, and identifying opportunities for process improvement. You will be instrumental in shaping the customer experience, ensuring consistent and high-quality support across all channels, including phone, email, and live chat. A deep understanding of CRM systems and customer service software is essential. The successful applicant will possess excellent leadership, communication, and problem-solving skills, with the ability to motivate and inspire a team. This role requires a proactive and customer-centric individual who can thrive in a fast-paced environment. You will also be responsible for analyzing customer feedback and trends to drive improvements in products and services. This is an exciting opportunity to play a key role in the success of a burgeoning company. The position requires full-time presence at our customer service hub located in **Sitra, Capital, BH**.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Manager
31000 Muharraq, Muharraq
BHD70000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is searching for an experienced and customer-focused Customer Support Manager to oversee their support operations in Muharraq, Muharraq, BH. This crucial leadership role is responsible for ensuring exceptional customer service delivery, managing a team of support specialists, and optimizing support processes. The Customer Support Manager will develop and implement strategies to enhance customer satisfaction, resolve complex issues, and improve response times. Key responsibilities include recruiting, training, and mentoring the support team, setting performance goals, and conducting regular performance evaluations. You will also manage the support ticketing system, analyze customer feedback, and identify trends to proactively address potential problems. The ideal candidate will have a proven track record in managing customer service teams, preferably in a technology-related field. Strong knowledge of CRM systems, customer support best practices, and key performance indicators (KPIs) for customer service is essential. Excellent communication, problem-solving, and conflict-resolution skills are paramount. The Customer Support Manager will also collaborate with other departments, such as sales and product development, to ensure a cohesive customer experience. This is an exciting opportunity to lead a dedicated team and make a significant impact on customer loyalty and retention in **Muharraq, Muharraq, BH**. If you are passionate about customer success and have a knack for building and motivating high-performing support teams, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Manager
BH 21435 Seef, Capital
BHD60000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is looking for an experienced Customer Support Manager to oversee their customer service operations from Jidhafs, Capital, BH . This role is essential for ensuring exceptional customer satisfaction and providing timely, effective support to our user base. The Customer Support Manager will be responsible for leading and developing a team of customer service representatives, setting performance goals, and implementing best practices to enhance service delivery. Key duties include managing incoming support requests across various channels (phone, email, chat), resolving complex customer issues, and identifying trends to improve products and services. You will develop and maintain support documentation, knowledge bases, and FAQs to empower both customers and support agents. Performance monitoring, coaching, and training of the support team are crucial aspects of this role. The ideal candidate will have a proven ability to motivate and manage a team, coupled with a deep understanding of customer service principles and CRM systems. A minimum of 4 years of experience in customer support, with at least 2 years in a supervisory or management capacity, is required. Excellent communication, problem-solving, and conflict-resolution skills are paramount. A Bachelor's degree in a relevant field is preferred, but equivalent work experience will be considered. Familiarity with SaaS products and the ability to translate technical information into user-friendly language are highly advantageous. This is a fantastic opportunity to join an innovative company and lead a customer-centric team in Jidhafs, Capital, BH , driving customer loyalty and contributing to the company's overall success.
This advertiser has chosen not to accept applicants from your region.
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