5 048 Support Positions jobs in Bahrain

About the Role:

We are seeking a highly skilled Help Desk Specialist to join our IT team. The ideal candidate will be responsible for managing and supporting the company's IT infrastructure, including desktops, servers, and computer peripherals. This role requires strong technical expertise, problem-solving skills, and the ability to ensure uninterrupted operations of critical systems.

Key Responsibilities:

• Provide administrative support for Microsoft Windows Servers within the Data Centre.
• Manage Microsoft Domain Controller, Exchange, and Microsoft 365 services.
• Diagnose and troubleshoot server, network, and end-user issues.
• Administer endpoint security, antivirus, firewalls, and patch management.
• Manage routers, switches, IP telephony, and access control systems.
• Oversee and maintain CCTV, NVR systems, and IP cameras.
• Configure, deploy, and maintain servers; apply updates and security patches.
• Handle data backup and recovery solutions, including tape library verification.
• Manage Active Directory accounts, file shares, permissions, and group policies.
• Maintain IT asset records, licenses, and hardware warranty details.
• Provide daily user support for desktops, laptops, printers, phones, and networks.
• Conduct routine system audits, backups, and security reviews.
• Coordinate with vendors for IT equipment procurement and hardware issue resolution.

Requirements:

• Proven experience in IT support, system administration, and network management.
• Strong knowledge of Microsoft Windows Server, Active Directory, Exchange, and Microsoft 365.
• Experience with routers, switches, firewalls, and network troubleshooting.
• Hands-on experience with CCTV, IP cameras, and access control systems.
• Knowledge of server backups, security, and performance monitoring.
• Excellent problem-solving skills and ability to prioritize incidents.
• Strong communication and vendor management skills.

Job Type: Full-time

Pay: BD BD per month

HELP DESK Specialist

Job Description

• Provide administrative support for Microsoft Windows Servers within the SIU & PP Data Centre.
• Manage and maintain Microsoft Domain Controller & Exchange environments.
• Administer Microsoft 365 services and user accounts.
• Diagnose and troubleshoot server-related issues.
• Oversee and manage server backup solutions.
• Administer Traps Antivirus and ensure endpoint security.
• Coordinate with local vendors for IT equipment procurement as needed.
• Follow up with vendors to resolve hardware issues and ensure timely delivery and service level compliance.
• Conduct regular assessments of server configurations, performance, and security posture.
• Manage network devices, Routers and Switches.
• Maintain and support Access Control Systems.
• Manage and troubleshoot CCTV systems and IP cameras.
• Configure and deploy servers as required.
• Apply system updates, security patches, and service packs consistently.
• Maintain licenses, and hardware warranty records.
• Handle Exchange server configuration, monitor queue sizes, resource usage, Active Directory settings, DHCP,

Domain Controller setups, and analyzing server logs.

• Maintain UPS systems for power continuity.
• Identify and mitigate single points of failure within the infrastructure.

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• Monitor system capacity and performance to preempt potential issues.
• Verify proper operation of the tape library for data backup.
• Ensure reliable configuration and operation of all IT hardware and software systems.
• Keep internal IT infrastructure current and secure.
• Install new systems and perform upgrades based on organizational needs.
• Maintain up-to-date network security measures including antivirus, firewalls, and patch management.
• Oversee data storage solutions and implement reliable backup and recovery procedures.
• Maintain uninterrupted operations of all SIU servers, routers, switches, and IP telephony systems.
• Handle daily end-user support requests and technical issues.
• Ensure continuous functionality of the NVR system and IP cameras.
• Troubleshoot and maintain network equipment and connected peripherals.
• Apply the latest security and firmware updates.
• Monitor server logs and responds proactively to performance issues.
• Set up and manage user accounts within Active Directory.
• Troubleshoot hardware and software problems, prioritize incidents, and document resolutions.
• Manage and support file server shares and access permissions.
• Perform administrative tasks such as user and group management, security policy enforcement, group policy

management, print services, and monitoring system logs.

• Monitor the health of data center infrastructure using monitoring tools and address hardware issues

promptly; assist with server provisioning and maintenance.

• Support internal infrastructure, including desktops, laptops, servers, printers, firewalls, phones, and ensure

proper functioning of internet, intranet, LANs, WANs, and network segments.

• Conduct routine system audits, including regular backups and security reviews.

Job Type: Full-time

Company Description

Tech Bay IT Solutions is your trusted partner for comprehensive IT services, delivering tailored solutions to meet the evolving needs of your business. Our skilled team and innovative mindset ensure seamless IT operations, advanced security, and optimized efficiency—allowing you to focus on achieving your core objectives. We specialize in workflow automation, AI-driven solutions, Fawateer EFTS integration, and Customer Relationship Management (CRM), among others. Whether you're looking to streamline operations or embrace smart technologies, Tech Bay provides the necessary tools and support.

Role Description

This is a full-time, on-site role for an IT Help Desk Specialist located in Manama. The IT Help Desk Specialist will be responsible for providing technical support to users, troubleshooting hardware and software issues, managing network administration tasks, ensuring network security, and delivering excellent customer service. Daily tasks will include responding to and resolving support tickets, configuring and maintaining computer systems, and assisting with IT-related projects.

1. Provide administrative support for Microsoft Windows Servers, Domain Controller, Exchange, and Microsoft 365.
2. Diagnose, troubleshoot, and resolve server, network, and end-user issues.
3. Manage backups, data recovery, and ensure endpoint security (Antivirus, firewalls, patch management).
4. Administer Active Directory, user accounts, group policies, and security policies.
5. Configure, deploy, and maintain servers, routers, switches, IP telephony systems, and access control systems.
6. Support and maintain CCTV systems, NVRs, IP cameras, UPS, and other IT hardware.
7. Monitor server capacity, performance, and logs to proactively address issues.
8. Maintain licenses, warranty records, and coordinate with vendors for procurement and service compliance.
9. Perform system updates, security patches, audits, and ensure infrastructure reliability and security.
10. Support internal IT infrastructure including desktops, laptops, printers, and network connectivity (LAN/WAN).
11. Document incidents, resolutions, and maintain up-to-date network/security measures.

Qualifications & Skills:

• Education:
  Bachelor's degree in Computer Science, IT, or related field. Relevant certifications are a plus.
• Experience:
  Minimum
  4 years
  in IT infrastructure, server administration, and network support.
• Technical Skills:
  Windows Server, Active Directory, Exchange, Microsoft 365
  .
• Server setup, backups, security patches, and troubleshooting.
• Routers, switches, LAN/WAN, firewalls, endpoint security (Antivirus/Traps).
• CCTV, NVR, IP telephony, access control, UPS, and storage solutions.
• Other Skills:
  Vendor coordination, incident management, documentation, and network security awareness.

About the Role

Provide technical support and ensure smooth IT operations across desktops, servers, networks, and peripherals.

Key Responsibilities

• L1/L2 support (desktops, laptops, printers, peripherals)
• Administer Windows Servers, Active Directory, Exchange
• Manage Microsoft 365 accounts/services
• Perform updates, patching, and backups
• Configure/support routers, switches, basic network services
• Troubleshoot & maintain CCTV, access control, NVR/IP cameras
• Monitor performance/logs and act proactively
• Maintain endpoint protection/AV and general IT security
• Coordinate with vendors (procurement, warranty, repairs)
• Document issues, resolutions, and service records

Qualifications & Skills

• Bachelors in CS/CE or related field
• 2–4 years in IT support/helpdesk
• Hands-on with AD, Exchange, M365, Windows Servers
• Basic networking (routers, switches, DHCP, DNS)
• Experience with CCTV/access control is a plus
• Familiar with endpoint security and patching
• Strong troubleshooting & communication
• Certifications (Azure Admin, CompTIA, CCNA) are a plus

How to Apply

Send CV + certificates to 

with subject: 
IT Help Desk Specialist

.

• Lead, coach, and mentor a team of customer support specialists, fostering a positive and productive work environment.
• Monitor team performance, set individual and team goals, and conduct regular performance reviews.
• Ensure timely and accurate resolution of customer inquiries and technical issues via phone, email, and chat.
• Serve as a primary point of escalation for complex customer problems, working to find timely and satisfactory solutions.
• Develop and maintain support documentation, including knowledge base articles, FAQs, and troubleshooting guides.
• Identify recurring customer issues and collaborate with product development and engineering teams to implement long-term solutions.
• Analyze support metrics and trends to identify areas for process improvement and training needs.
• Assist in the recruitment, hiring, and onboarding of new customer support team members.
• Contribute to the development and implementation of customer support policies and procedures.
• Maintain a high level of customer satisfaction through proactive communication and problem-solving.

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Minimum of 5 years of experience in customer support, with at least 2 years in a leadership or supervisory role.
• Proven experience in providing technical support for software or hardware products.
• Strong understanding of troubleshooting methodologies and ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent communication, interpersonal, and active listening skills.
• Demonstrated ability to lead and motivate a team effectively.
• Proficiency in problem-solving and conflict resolution.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Familiarity with CRM software and customer service best practices.
• A passion for delivering outstanding customer experiences.

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Troubleshoot and resolve customer issues, providing accurate information and solutions.
• Escalate complex issues to appropriate departments or senior support staff when necessary.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Identify and communicate trends in customer inquiries and feedback to management to improve products and services.
• Educate customers on product features, benefits, and basic troubleshooting steps.
• Assist in the creation and updating of support documentation and FAQs.
• Contribute to team goals and objectives, striving for continuous improvement in service quality.
• Handle customer complaints with empathy and professionalism, aiming for first-contact resolution.
• Participate in ongoing training to enhance product knowledge and support skills.

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Diagnose and resolve customer issues efficiently, escalating complex problems to appropriate departments when necessary.
• Provide accurate information about products, services, and policies.
• Maintain detailed records of customer interactions, transactions, comments, and actions taken.
• Identify and communicate trends in customer issues to help improve products and services.
• Follow communication procedures, guidelines, and policies.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Proactively engage with customers to ensure satisfaction and address potential concerns.
• Contribute to team efforts by accomplishing related results as needed.

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Patience and a customer-oriented attitude.
• High school diploma or equivalent; college degree in a related field is a plus.
• Ability to adapt to a hybrid work environment, splitting time between remote work and office presence in **Nuwaidrat, Southern, BH**.

• Respond to customer inquiries and resolve issues in a timely and efficient manner via phone, email, and chat.
• Provide accurate information about products, services, and company policies.
• Troubleshoot technical issues and guide customers through solutions.
• Escalate complex issues to the appropriate departments when necessary.
• Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve the customer experience and provide feedback to management.
• Assist with customer onboarding and ensure a smooth transition to our services.
• Proactively follow up with customers to ensure their issues have been resolved to their satisfaction.
• Stay updated on product knowledge, service changes, and company updates.
• Contribute to team goals by achieving performance metrics related to response time, resolution rate, and customer satisfaction.
• Handle customer complaints with professionalism and aim for first-contact resolution.
• Participate in team meetings and training sessions to enhance skills and knowledge.
• Adhere to all company guidelines and data privacy regulations.

• Previous experience in a customer service or helpdesk role is required.
• Excellent communication skills, both written and verbal, with the ability to articulate solutions clearly.
• Strong active listening skills and a patient demeanor.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong problem-solving and analytical skills.
• High school diploma or equivalent; associate's or bachelor's degree is a plus.
• Ability to work effectively both independently and as part of a hybrid team.
• Familiarity with (Specific Industry, e.g., software, telecommunications) products/services is an advantage.
• Commitment to providing outstanding customer experiences.