2329 Support Positions jobs in Sanad
Customer Support Lead - Technical Support
911 Hamad Town, Northern
BHD55000 Annually
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Posted 1 day ago
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Job Description
A prominent e-learning platform is looking for an experienced and empathetic Customer Support Lead to manage their technical support operations. This role involves a hybrid work arrangement, combining remote flexibility with periodic in-office collaboration in Hamad Town, Northern, BH . You will be responsible for leading a team of customer support specialists, ensuring the delivery of exceptional technical assistance to users. Your duties will include overseeing ticket management, troubleshooting complex user issues, developing support strategies, and analyzing support metrics to identify areas for improvement. You will also be involved in training new support staff, creating knowledge base articles, and liaising with the product development team to report and resolve recurring issues. The ideal candidate will possess strong leadership qualities, excellent problem-solving skills, and a deep understanding of customer service best practices. A proven ability to manage and motivate a team, along with a patient and helpful demeanor, is essential. Familiarity with helpdesk software and ticketing systems is required. This is a fantastic opportunity to shape the customer support experience for a growing user base and contribute to a positive learning environment. Join our client and make a difference in how users interact with their educational resources. The role requires excellent communication skills, both written and verbal, to effectively assist customers and guide the support team. A commitment to providing timely and accurate solutions is paramount.
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0
Senior Customer Support Specialist - Technical Support
10010 Bilad Al Qadeem, Capital
BHD75000 Annually
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Posted 10 days ago
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Job Description
Our client is seeking a dedicated and highly skilled Senior Customer Support Specialist to join their dynamic support team. This role is crucial in ensuring our customers receive exceptional technical assistance and a positive experience with our products and services. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and providing timely and effective resolutions. As a senior member of the team, you will also mentor junior support agents, contribute to the development of support knowledge bases and best practices, and identify trends in customer issues to provide feedback to product development teams. The ideal candidate possesses a strong technical aptitude, excellent communication skills, and a passion for customer advocacy. You should be adept at diagnosing intricate problems, patiently explaining technical concepts to non-technical users, and managing multiple support channels, including phone, email, and live chat. Experience with CRM systems and ticketing software is essential. This position is based in Tubli, Capital, BH , with a hybrid work arrangement, offering a blend of in-office collaboration and remote flexibility. We are looking for individuals who are empathetic, proactive, and committed to exceeding customer expectations. A background in IT support, software troubleshooting, or a related technical field is highly advantageous. You will play a key role in maintaining high customer satisfaction ratings and contributing to the overall success of the customer support function.
Responsibilities:
Qualifications:
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat.
- Diagnose and resolve complex hardware and software issues.
- Escalate critical issues to relevant technical teams and ensure timely resolution.
- Create and maintain comprehensive documentation, FAQs, and knowledge base articles.
- Train and mentor junior customer support representatives.
- Analyze customer feedback and identify areas for service improvement.
- Collaborate with product and engineering teams to communicate customer pain points and suggest product enhancements.
- Manage and prioritize incoming support tickets to ensure service level agreements are met.
- Proactively identify and resolve potential customer issues.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in customer support or technical helpdesk roles.
- Proven experience troubleshooting complex software and hardware problems.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to explain technical concepts clearly and concisely to diverse audiences.
- Experience in mentoring or leading junior team members is a plus.
- Customer-centric mindset with a commitment to delivering outstanding service.
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1
Customer Support Specialist
567 Al Malikiyah, Northern
BHD30000 Annually
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Posted today
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Job Description
Our client is looking for an empathetic and efficient Customer Support Specialist to join their growing team. This role is crucial in ensuring customer satisfaction by providing timely and effective assistance across various channels. You will be the first point of contact for customers, addressing their inquiries, resolving issues, and offering solutions. This hybrid role offers a balance between in-office collaboration and remote flexibility, located in the accessible area of Hidd, Muharraq, BH .
As a Customer Support Specialist, your primary responsibility will be to deliver an exceptional customer experience. This involves actively listening to customer needs, troubleshooting technical problems, guiding users through product features, and escalating complex issues to appropriate departments. You will be expected to maintain a high level of professionalism, patience, and product knowledge. Your contributions will directly impact customer loyalty and brand reputation. We seek individuals who are passionate about helping others and possess excellent communication abilities.
Key Responsibilities:
As a Customer Support Specialist, your primary responsibility will be to deliver an exceptional customer experience. This involves actively listening to customer needs, troubleshooting technical problems, guiding users through product features, and escalating complex issues to appropriate departments. You will be expected to maintain a high level of professionalism, patience, and product knowledge. Your contributions will directly impact customer loyalty and brand reputation. We seek individuals who are passionate about helping others and possess excellent communication abilities.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues efficiently, providing clear and concise solutions.
- Educate customers on product features and functionalities.
- Document customer interactions and resolutions accurately in the CRM system.
- Escalate unresolved issues to the appropriate technical teams or supervisors.
- Identify trends in customer issues and provide feedback to product development teams.
- Follow communication protocols and company policies.
- Contribute to the creation of help center articles and FAQs.
- Gather customer feedback to identify areas for service improvement.
- Build rapport with customers and foster positive relationships.
- Meet or exceed key performance indicators (KPIs) for customer satisfaction and response times.
- Assist with order processing and account management inquiries.
- Handle customer complaints with empathy and a focus on resolution.
- Stay updated on product knowledge and company updates.
- Participate in team meetings and training sessions.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Previous experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to remain calm and patient under pressure.
- Strong organizational and time management skills.
- Familiarity with common software and technology.
- Team-oriented with the ability to work independently.
- A genuine desire to help customers.
- Adaptability to changing work environments and customer needs.
- Understanding of customer service best practices.
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2
Customer Support Specialist
1025 Saar, Northern
BHD25 Hourly
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Posted today
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Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing team. This hybrid role offers the flexibility to work both remotely and from our office in Saar, Northern, BH , providing a balanced work environment. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction. Your responsibilities will include managing inbound customer communications via phone, email, and chat; troubleshooting product or service problems; and escalating complex issues to the appropriate departments. You'll need to maintain accurate customer records and document all interactions effectively. A key aspect of this role is providing clear, concise, and helpful information to customers, guiding them through solutions and product features. You will also play a role in identifying recurring customer issues and providing feedback to internal teams for product and service improvements. The ideal candidate is patient, possesses excellent communication skills, and has a knack for problem-solving. Training will be provided on our specific products and systems, but a background in customer service is highly preferred. We value individuals who are proactive in seeking solutions and dedicated to providing an exceptional customer experience. This role requires strong organizational skills and the ability to multitask effectively in a fast-paced environment.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat.
- Troubleshoot and diagnose customer problems efficiently.
- Document customer interactions and resolutions accurately in the CRM system.
- Escalate unresolved issues to senior support staff or other departments.
- Provide product and service information to customers.
- Identify opportunities to improve customer experience and service delivery.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Assist in training new team members on support procedures.
- Participate in team meetings and contribute to process improvements.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Proven experience in a customer service or helpdesk role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- Patience, empathy, and a customer-centric attitude.
- Familiarity with IT support concepts is a plus.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist
211 Manama, Capital
BHD1500 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their team in **Manama, Capital, BH**. This role is central to ensuring excellent customer satisfaction by providing timely and effective support through various communication channels. The successful candidate will handle customer inquiries, resolve issues, and provide information about products and services. This requires excellent communication skills, a patient demeanor, and a strong problem-solving aptitude. You will be expected to maintain a high level of product knowledge and contribute to improving customer service processes. Building rapport with customers and ensuring a positive experience is paramount.
Key responsibilities include:
The ideal candidate will possess strong communication and interpersonal skills, with the ability to listen attentively and articulate solutions clearly. Previous experience in customer service or a related field is highly advantageous. A positive attitude, patience, and a genuine desire to help customers are essential. Basic computer proficiency, including experience with CRM software, is preferred. Ability to multitask and manage time effectively in a fast-paced environment is important. This is a great opportunity for an individual passionate about customer service to contribute to a reputable organization in **Manama, Capital, BH**, and grow within the customer support field.
Key responsibilities include:
- Responding to customer inquiries via phone, email, and chat in a professional and timely manner.
- Troubleshooting and resolving customer issues and complaints effectively.
- Providing accurate information about products, services, and policies.
- Processing orders, returns, and exchanges as needed.
- Escalating complex issues to the appropriate departments when necessary.
- Documenting customer interactions and resolutions accurately in the CRM system.
- Identifying opportunities to improve customer service processes and customer satisfaction.
- Building and maintaining strong customer relationships.
- Adhering to company guidelines and service level agreements.
- Gathering customer feedback to help shape future product and service development.
The ideal candidate will possess strong communication and interpersonal skills, with the ability to listen attentively and articulate solutions clearly. Previous experience in customer service or a related field is highly advantageous. A positive attitude, patience, and a genuine desire to help customers are essential. Basic computer proficiency, including experience with CRM software, is preferred. Ability to multitask and manage time effectively in a fast-paced environment is important. This is a great opportunity for an individual passionate about customer service to contribute to a reputable organization in **Manama, Capital, BH**, and grow within the customer support field.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
106 Tubli
BHD45000 Annually
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Posted 3 days ago
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Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their thriving team. This role is crucial for providing exceptional support to customers, resolving inquiries, and ensuring a positive user experience. You will be the primary point of contact for customers, handling their questions, issues, and feedback with professionalism and efficiency. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a passion for helping others. Experience with customer relationship management (CRM) software is highly beneficial.
Key responsibilities include responding to customer inquiries via phone, email, and chat, troubleshooting technical issues, and escalating complex problems to the appropriate departments. You will also be responsible for documenting customer interactions, updating customer records, and contributing to the improvement of support processes. We are looking for a proactive individual who can work independently and as part of a remote team, demonstrating empathy and a commitment to customer satisfaction. This fully remote position allows you to provide excellent service from anywhere. Join our client's support team and make a tangible difference in customer loyalty and satisfaction. This opportunity is ideal for candidates located in or around **A'ali, Northern, BH**.
Responsibilities:
Qualifications:
Key responsibilities include responding to customer inquiries via phone, email, and chat, troubleshooting technical issues, and escalating complex problems to the appropriate departments. You will also be responsible for documenting customer interactions, updating customer records, and contributing to the improvement of support processes. We are looking for a proactive individual who can work independently and as part of a remote team, demonstrating empathy and a commitment to customer satisfaction. This fully remote position allows you to provide excellent service from anywhere. Join our client's support team and make a tangible difference in customer loyalty and satisfaction. This opportunity is ideal for candidates located in or around **A'ali, Northern, BH**.
Responsibilities:
- Respond promptly and professionally to customer inquiries via various channels (phone, email, chat).
- Provide accurate and helpful information regarding products and services.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Document all customer interactions and maintain detailed records in the CRM system.
- Escalate complex issues to senior support staff or relevant departments.
- Educate customers on product features and best practices.
- Contribute to the development of FAQs and support documentation.
- Identify trends in customer inquiries and provide feedback for service improvement.
- Maintain a high level of customer satisfaction.
- Adhere to company policies and procedures.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Minimum of 2 years of experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- Patience, empathy, and a customer-centric attitude.
- Ability to work independently and as part of a remote team.
- Tech-savvy with the ability to learn new software quickly.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist
105 Hamad Town, Northern
BHD15 Hourly
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Posted 3 days ago
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Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing team in Hamad Town, Northern, BH . This role offers a hybrid work model, combining the flexibility of remote work with the benefits of in-office collaboration. You will be the primary point of contact for customers, providing exceptional support and resolving inquiries efficiently and effectively. Your mission will be to ensure customer satisfaction by understanding their needs, offering solutions, and maintaining a positive brand image. Responsibilities will include:
The ideal candidate will possess excellent communication and interpersonal skills, with a patient and friendly demeanor. Previous experience in a customer service or helpdesk role is preferred. A strong understanding of common software applications and a knack for problem-solving are essential. Ability to multitask and manage time effectively in a fast-paced environment is crucial. Familiarity with CRM software is a plus. This hybrid position requires you to be available for both remote work and on-site presence in Hamad Town, Northern, BH as scheduled. Join a supportive team dedicated to delivering outstanding customer service.
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshooting and resolving customer issues related to products and services.
- Guiding customers through product features and functionalities.
- Escalating complex issues to appropriate departments when necessary.
- Documenting customer interactions and resolutions in the CRM system.
- Providing feedback to the product development team based on customer interactions.
- Contributing to the development and maintenance of knowledge base articles and FAQs.
- Identifying opportunities to improve customer experience and support processes.
- Adhering to company policies and service level agreements.
- Building rapport and strong relationships with customers.
The ideal candidate will possess excellent communication and interpersonal skills, with a patient and friendly demeanor. Previous experience in a customer service or helpdesk role is preferred. A strong understanding of common software applications and a knack for problem-solving are essential. Ability to multitask and manage time effectively in a fast-paced environment is crucial. Familiarity with CRM software is a plus. This hybrid position requires you to be available for both remote work and on-site presence in Hamad Town, Northern, BH as scheduled. Join a supportive team dedicated to delivering outstanding customer service.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist
87002 Al Seef
BHD25000 Annually
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Posted 3 days ago
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Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their dynamic team in **Salmabad, Northern, BH**. This hybrid role offers a blend of in-office collaboration and remote flexibility, allowing you to provide exceptional assistance to our valued customers. You will be the first point of contact for customer inquiries, resolving issues promptly and efficiently across various channels, including phone, email, and chat. Your primary responsibility will be to ensure customer satisfaction by actively listening to their needs, diagnosing problems, and providing clear, concise, and helpful solutions. This includes troubleshooting technical issues, guiding users through product features, and processing requests or orders accurately. You will maintain detailed records of customer interactions and feedback within our CRM system, contributing to our knowledge base and improving our service offerings. A strong understanding of our products and services is essential, and you will be provided with comprehensive training to ensure your success. The ideal candidate possesses excellent communication and interpersonal skills, a patient and positive attitude, and the ability to remain calm under pressure. You should be proficient in using customer support software and possess strong problem-solving capabilities. A commitment to exceeding customer expectations and contributing to a positive team environment is highly valued. Experience in a customer-facing role is preferred, but a passion for helping others and a willingness to learn are paramount. Join our client in shaping a superior customer experience within the **Salmabad, Northern, BH** area. This role provides opportunities for growth and development within the customer service field. You will work collaboratively with colleagues in both remote and in-office settings, ensuring seamless service delivery. Your contributions will directly impact customer loyalty and overall business success.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
1072 Tubli
BHD40000 Annually
WhatJobs
Posted 3 days ago
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Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their team. This role offers a hybrid work arrangement, blending on-site collaboration with remote flexibility. You will be the primary point of contact for customers, providing timely and effective assistance across various channels, including phone, email, and chat. Responsibilities include troubleshooting customer issues, resolving inquiries, providing product information, and guiding users through technical processes. You will meticulously document customer interactions, feedback, and issues, ensuring accurate record-keeping within the CRM system. Collaborating with internal teams, such as technical support and sales, will be crucial to escalate complex issues and ensure customer satisfaction. The ideal candidate will possess exceptional communication and problem-solving skills, a patient and empathetic approach, and a strong ability to multitask. Previous experience in customer service or a related field is highly desirable. Familiarity with CRM software and helpdesk ticketing systems is a plus. This role is based in **A'ali, Northern, BH**, with a hybrid work schedule requiring both in-office presence for team collaboration and meetings, and remote workdays for independent tasks and flexibility. If you are passionate about delivering outstanding customer experiences and thrive in a dynamic support environment, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist
705 Bilad Al Qadeem, Capital
BHD45000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing team in Tubli, Capital, BH . This role offers a hybrid work arrangement, combining the flexibility of remote work with the collaborative environment of an office setting. As a Customer Support Specialist, you will be the primary point of contact for customers, providing timely and effective assistance across various channels, including phone, email, and live chat. You will be responsible for resolving customer inquiries, troubleshooting issues, processing requests, and ensuring a positive customer experience.
Your primary goal will be to build strong customer relationships by delivering exceptional service. This involves actively listening to customer needs, identifying solutions, and educating users on our client's products and services. You will handle a wide range of queries, from basic information requests to complex technical problems. The ability to remain calm and professional under pressure is crucial. You will also contribute to improving customer service processes by providing feedback on common issues and suggesting enhancements.
Key Responsibilities:
Qualifications:
Your primary goal will be to build strong customer relationships by delivering exceptional service. This involves actively listening to customer needs, identifying solutions, and educating users on our client's products and services. You will handle a wide range of queries, from basic information requests to complex technical problems. The ability to remain calm and professional under pressure is crucial. You will also contribute to improving customer service processes by providing feedback on common issues and suggesting enhancements.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, escalating complex problems to appropriate departments when necessary.
- Provide detailed information about products, services, and policies.
- Process customer requests, such as order modifications, cancellations, and returns.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify and analyze customer feedback to identify trends and areas for service improvement.
- Collaborate with other teams to ensure seamless customer support.
- Maintain a high level of customer satisfaction through proactive problem-solving and excellent communication.
- Stay updated on product knowledge and service changes.
- Assist in training new team members on support procedures and best practices.
- Contribute to the creation and maintenance of a knowledge base for customer self-service.
- Handle customer complaints with empathy and find satisfactory resolutions.
- Participate in team meetings to discuss performance and share insights.
Qualifications:
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Proven experience in customer service or a related support role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- Patience, empathy, and a customer-centric attitude.
- Familiarity with basic IT troubleshooting is a plus.
- Ability to work effectively in a hybrid work environment.
- Experience in a specific industry relevant to the client's business is advantageous.
This advertiser has chosen not to accept applicants from your region.
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