4055 Support Positions jobs in Sanad
Customer Support Specialist
10743 Riffa, Southern
BHD45000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their client-facing team. As the first point of contact for many customers, you will be responsible for providing exceptional service, resolving inquiries, and ensuring customer satisfaction. This role requires excellent communication skills, patience, and a strong understanding of the products/services offered. The ideal candidate is passionate about helping others and thrives in a collaborative, customer-centric environment.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, providing accurate and effective solutions.
- Educate customers on product features, benefits, and usage.
- Escalate complex issues to appropriate departments and follow up to ensure resolution.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Identify trends in customer inquiries and provide feedback to improve products and services.
- Proactively identify opportunities to enhance the customer experience.
- Adhere to company policies and procedures, ensuring consistent service delivery.
- Collaborate with team members to share knowledge and best practices.
- Contribute to building a positive and supportive team environment.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience, empathy, and a customer-first attitude.
- Proficiency in using CRM software and other customer support tools.
- Ability to multitask and manage time effectively.
- A team player with a positive attitude.
- Familiarity with the company's industry is an advantage.
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Specialist
24680 Sanad
BHD18 Hourly
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their client-facing team in **Janabiyah, Northern, BH**. This role is essential for providing outstanding support to customers, resolving inquiries, and ensuring a positive experience with our client's products and services. The ideal candidate will be a strong communicator with a passion for helping others and a knack for problem-solving.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, providing accurate and effective solutions.
- Educate customers on product features, services, and troubleshooting steps.
- Document customer interactions and resolutions in the CRM system.
- Escalate complex issues to the appropriate internal teams for further assistance.
- Proactively identify opportunities to improve customer satisfaction and loyalty.
- Contribute to the development of knowledge base articles and support documentation.
- Gather customer feedback and share insights with product and service teams.
- Maintain a high level of product knowledge and stay updated on new features and updates.
- Achieve and exceed key performance indicators (KPIs) related to customer satisfaction and response times.
- Assist with customer onboarding and training processes.
- Handle customer complaints with patience and professionalism, striving for first-contact resolution.
- Participate in team meetings and training sessions to enhance skills and knowledge.
- Ensure all customer interactions align with company policies and service standards.
- Build and maintain strong relationships with customers.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in a customer service or helpdesk role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- Patience, empathy, and a customer-centric attitude.
- Ability to work effectively both independently and as part of a team.
- Familiarity with common technical issues is a plus.
- Strong attention to detail and accuracy in documentation.
- Ability to remain calm and composed under pressure.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist
BH2 5AS Tubli
BHD55000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a fast-growing e-commerce platform, is looking for a dedicated Customer Support Specialist to join their team. This hybrid role offers the flexibility to work both remotely and from our office in Zallaq, Southern, BH , providing you with a balanced work environment. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires a compassionate and efficient individual with excellent communication skills and a passion for helping others. You will be responsible for managing customer interactions across various channels, including phone, email, and chat, and contributing to the continuous improvement of our customer service processes.
Key Responsibilities:
The ideal candidate will have a high school diploma or equivalent, with some college education being a plus. Previous experience in customer service or a related field is preferred. Excellent verbal and written communication skills are essential, along with strong active listening and problem-solving abilities. Proficiency in using CRM software and other customer support tools is beneficial. You should be empathetic, patient, and customer-focused, with the ability to manage multiple tasks simultaneously. A willingness to learn and adapt to new systems and processes is key. This role offers a mix of remote work and in-office presence in our Zallaq, Southern, BH office, requiring occasional visits for team meetings and training.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
- Provide accurate information about products, services, and policies.
- Process orders, returns, and exchanges efficiently.
- Document customer interactions and resolutions in the CRM system.
- Identify opportunities to improve customer satisfaction and loyalty.
- Contribute to the development and maintenance of knowledge base articles and FAQs.
- Gather customer feedback and share insights with relevant teams to enhance products and services.
- Assist with customer onboarding and account management.
- Collaborate with team members to achieve departmental goals and service level agreements (SLAs).
- Maintain a high level of product knowledge and understanding of company offerings.
- Participate in training sessions to stay updated on new features and procedures.
- Adhere to company policies and procedures in all customer interactions.
The ideal candidate will have a high school diploma or equivalent, with some college education being a plus. Previous experience in customer service or a related field is preferred. Excellent verbal and written communication skills are essential, along with strong active listening and problem-solving abilities. Proficiency in using CRM software and other customer support tools is beneficial. You should be empathetic, patient, and customer-focused, with the ability to manage multiple tasks simultaneously. A willingness to learn and adapt to new systems and processes is key. This role offers a mix of remote work and in-office presence in our Zallaq, Southern, BH office, requiring occasional visits for team meetings and training.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist
3001 Riffa, Southern
BHD28000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is looking for a dedicated Customer Support Specialist to provide exceptional service to their valued customers. This hybrid role offers a blend of remote work flexibility and in-office collaboration, based in **Riffa, Southern, BH**. You will be the first point of contact for customer inquiries, troubleshooting technical issues, and guiding users through product features. Responsibilities include responding to customer queries via phone, email, and chat, diagnosing and resolving technical problems, escalating complex issues to appropriate teams, and documenting customer interactions. The ideal candidate is patient, empathetic, and possesses excellent communication skills. A passion for helping others and a proactive approach to problem-solving are essential. You will work closely with product and engineering teams to identify common customer pain points and contribute to product improvements. Training on our client's proprietary systems and products will be provided. This role requires a detail-oriented individual who can manage multiple tasks simultaneously while maintaining a high level of customer satisfaction. The ability to work effectively both independently and as part of a team is crucial. This position offers a great opportunity to grow within a supportive environment and contribute to a positive customer experience. Candidates should be comfortable with standard office productivity software and possess basic technical troubleshooting abilities. This is a fantastic opportunity for someone looking to make a significant impact in customer satisfaction and build a career in a growing industry. Embrace the dynamic nature of customer support and help our client achieve new heights of client loyalty.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist
789 Riffa, Southern
BHD55000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client is actively seeking a dedicated and customer-focused Customer Support Specialist to join their team in Riffa, Southern, BH . This role adopts a hybrid work model, combining the benefits of in-office collaboration and support with the flexibility of remote work. The ideal candidate will be passionate about providing exceptional service, resolving customer inquiries efficiently, and contributing to a positive customer experience. You will be the primary point of contact for customers, addressing their needs via multiple communication channels.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Troubleshoot and resolve customer issues related to products and services.
- Provide accurate information about products, services, and company policies.
- Guide customers through technical troubleshooting steps and product usage.
- Escalate complex issues to appropriate departments and follow up to ensure resolution.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Identify and report trends in customer feedback and issues to inform service improvements.
- Proactively engage with customers to ensure satisfaction and build loyalty.
- Contribute to the development and maintenance of helpdesk knowledge base articles.
- Participate in team meetings and training sessions to enhance product knowledge and service skills.
- Strive to meet and exceed performance targets for response times and customer satisfaction.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in a customer service or helpdesk role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to remain calm and empathetic under pressure.
- Good organizational skills and attention to detail.
- Familiarity with (Specific industry product/service - e.g., software, electronics) is an advantage.
- Ability to work independently and collaboratively in a hybrid environment.
- A positive attitude and a genuine desire to help others.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
302 Isa Town, Northern
BHD25000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing team. In this role, you will be the first point of contact for customers, providing exceptional service and resolving inquiries efficiently and effectively. You will handle a variety of customer issues, including technical support, product information, and billing inquiries, ensuring a positive customer experience at all times. This is an excellent opportunity for someone passionate about helping others and contributing to customer satisfaction.Location: Isa Town, Southern, BH
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments.
- Provide accurate information about products, services, and company policies.
- Process customer orders, returns, and exchanges.
- Document all customer interactions and resolutions in the CRM system.
- Identify and escalate recurring issues or trends to management.
- Gather customer feedback and insights to contribute to service improvement initiatives.
- Maintain a high level of product knowledge and stay updated on new features and updates.
- Adhere to all company policies and procedures.
- Strive to achieve excellent customer satisfaction ratings.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in a customer service or helpdesk role.
- Excellent communication and active listening skills.
- Strong problem-solving and analytical abilities.
- Patience and empathy when dealing with customers.
- Proficiency in using customer service software and CRM systems.
- Ability to multitask and manage time effectively.
- A positive attitude and a passion for helping customers.
- Familiarity with common IT support issues is a plus.
- Ability to work under pressure and handle challenging situations with professionalism.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist
45679 Riffa, Southern
BHD50000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client is actively seeking a dedicated and empathetic Customer Support Specialist to join their fully remote team, supporting their Customer Service & Helpdesk operations. This role is crucial in ensuring our customers receive timely, accurate, and friendly assistance across all support channels. The ideal candidate will be a natural problem-solver with excellent communication skills and a genuine desire to help others. This is a remote-first position offering great flexibility and work-life balance.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues via email, chat, and phone in a professional and efficient manner.
- Provide accurate information about products, services, and policies.
- Troubleshoot common customer problems and guide users through step-by-step solutions.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Escalate complex issues to the appropriate departments or senior support staff when necessary.
- Identify opportunities to improve customer satisfaction and proactively address potential concerns.
- Contribute to the development and maintenance of help center articles and FAQs.
- Gather customer feedback and share insights with relevant teams to drive product and service improvements.
- Maintain a high level of product knowledge and stay updated on company policies and procedures.
- Collaborate with team members to share best practices and ensure consistent support quality.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in a customer service or support role (at least 1 year preferred).
- Excellent written and verbal communication skills, with a friendly and professional tone.
- Strong active listening and problem-solving abilities.
- Proficiency with common computer applications and CRM software.
- Ability to multitask and manage time effectively in a remote work environment.
- Patience, empathy, and a customer-focused attitude.
- Ability to work independently and as part of a distributed team.
- Adaptability to learn new tools and processes quickly.
- A commitment to delivering exceptional customer experiences.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist
1080 Riffa, Southern
BHD20000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their thriving team in **Riffa, Southern, BH**. This on-site role is crucial for maintaining our high standards of customer satisfaction and providing exceptional support to our valued clientele. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience with our products and services.
As a Customer Support Specialist, your day-to-day responsibilities will involve handling customer interactions via phone, email, and potentially in-person. You will be tasked with understanding customer needs, diagnosing problems, and implementing effective solutions. This role requires a patient and proactive approach, with a strong commitment to delivering outstanding service. You will also be responsible for accurately documenting customer interactions and feedback, contributing to the continuous improvement of our support processes and offerings.
Key Responsibilities:
Qualifications:
As a Customer Support Specialist, your day-to-day responsibilities will involve handling customer interactions via phone, email, and potentially in-person. You will be tasked with understanding customer needs, diagnosing problems, and implementing effective solutions. This role requires a patient and proactive approach, with a strong commitment to delivering outstanding service. You will also be responsible for accurately documenting customer interactions and feedback, contributing to the continuous improvement of our support processes and offerings.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely, efficient, and professional manner via phone, email, and chat.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and diagnose customer problems, offering effective and practical solutions.
- Escalate complex issues to appropriate departments or senior staff when necessary.
- Maintain detailed and accurate records of customer interactions, transactions, comments, and actions taken.
- Follow communication guidelines and protocols to ensure a consistent and high-quality customer experience.
- Identify trends in customer inquiries and feedback, reporting them to management for service improvement.
- Proactively engage with customers to ensure their satisfaction and gather feedback.
- Assist with customer onboarding and training on product usage.
- Contribute to team goals and objectives, fostering a positive and collaborative work environment.
Qualifications:
- High school diploma or equivalent; further education or certifications in customer service are a plus.
- Proven experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Familiarity with company products and services (training will be provided).
- Ability to work effectively both independently and as part of a team.
- A positive attitude and a willingness to go the extra mile for the customer.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
201 Tubli
BHD18 Hourly
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their team in **A'ali, Northern, BH**. This hybrid role offers a blend of in-office and remote work, providing flexibility while ensuring strong team collaboration. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing exceptional service across various communication channels, including phone, email, and chat. The ideal candidate is a patient and articulate communicator with a passion for helping others and a knack for problem-solving. You will be responsible for understanding customer needs, troubleshooting technical problems, processing requests, and escalating complex issues to the appropriate departments when necessary. Maintaining accurate customer records and documenting all interactions are crucial aspects of this role. We seek an individual who can efficiently manage multiple tasks, adapt to different customer situations, and contribute to a positive customer experience. Training will be provided on our specific products and services, but a strong foundation in customer service principles is essential. You will work closely with other departments to ensure a seamless customer journey. The ability to remain calm and professional under pressure is vital.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat.
- Provide technical assistance and troubleshooting for product-related problems.
- Process customer requests, orders, and account changes accurately.
- Escalate complex issues to higher-level support or relevant departments.
- Maintain detailed and up-to-date customer records in the CRM system.
- Document all customer interactions and resolutions.
- Identify and report recurring issues or trends to management.
- Proactively identify opportunities to improve customer satisfaction.
- Adhere to company policies and procedures for customer service.
- Contribute to a positive and supportive team environment.
- Previous experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience, empathy, and a customer-centric attitude.
- Proficiency in using customer support software and CRM systems.
- Ability to multitask and manage time effectively.
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Ability to work effectively in a hybrid work environment.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist
00970 Isa Town, Northern
BHD45000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client is seeking dedicated and empathetic Customer Support Specialists to join their growing team. This is a fully remote position, providing excellent customer service and technical assistance to clients worldwide. The ideal candidate will be passionate about helping others, possess excellent communication skills, and have a knack for problem-solving.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues related to products or services.
- Provide technical assistance and guide users through product features and functionalities.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Identify and escalate complex issues to appropriate departments or senior support staff.
- Educate customers on product usage and best practices.
- Contribute to the knowledge base by creating and updating support articles.
- Gather customer feedback and report trends to product and development teams.
- Strive to achieve and exceed customer satisfaction targets.
- Maintain a high level of product knowledge.
- Collaborate with team members to share insights and improve support processes.
- Adhere to company policies and procedures.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in customer service or a similar support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk systems.
- Ability to multitask and manage time effectively in a remote setting.
- Patience, empathy, and a customer-centric attitude.
- Ability to quickly learn new products and technologies.
- Self-motivated and able to work independently with minimal supervision.
- Stable internet connection and a dedicated home office setup.
This advertiser has chosen not to accept applicants from your region.
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