805 Support Representative jobs in Bahrain

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide clear and concise information about products and services.
• Troubleshoot and resolve customer issues efficiently.
• Document all customer interactions and resolutions in the CRM system.
• Escalate unresolved issues to senior support staff or relevant departments.
• Assist in maintaining the knowledge base with updated information.
• Gather customer feedback and report common issues to the management team.
• Contribute to team efforts by accomplishing related results as needed.
• Maintain a positive and professional demeanor at all times.
• Adhere to company policies and procedures.

• High school diploma or equivalent.
• Previous experience in customer service or a related field is a plus.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a customer-centric attitude.
• Ability to remain calm and patient under pressure.
• Good problem-solving skills.
• Basic computer proficiency and familiarity with CRM systems.
• Ability to work independently and as part of a team.
• Flexibility to work various shifts may be required.

• Responding to customer inquiries and resolving issues via phone, email, and live chat in a professional and timely manner.
• Providing accurate information about products, services, and policies.
• Troubleshooting customer problems and guiding them through solutions.
• Escalating complex issues to the appropriate departments or senior staff when necessary.
• Documenting all customer interactions and resolutions in the CRM system.
• Maintaining a high level of customer satisfaction through exceptional service.
• Identifying customer needs and recommending appropriate solutions or upgrades.
• Gathering customer feedback and relaying it to the relevant teams for service improvement.
• Adhering to established service level agreements (SLAs) and performance metrics.
• Assisting with customer onboarding and training where applicable.
• Developing a deep understanding of the company's products and services.
• Participating in team meetings and training sessions to enhance skills and product knowledge.
• Contributing to a positive and collaborative team environment.
• Ensuring data privacy and confidentiality in all interactions.
• Proactively identifying potential customer issues and offering solutions.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven customer support or client service experience.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM software and helpdesk systems.
• Ability to multitask, prioritize, and manage time effectively.
• Patience and empathy when dealing with customers.
• A positive attitude and a willingness to learn.
• Ability to work effectively in a team and independently.

• Respond to customer inquiries and issues via multiple channels (phone, email, chat, ticketing system).
• Diagnose and resolve technical hardware and software issues for customers.
• Guide customers through step-by-step solutions to technical problems.
• Accurately document all customer interactions, issues, and resolutions in the support system.
• Escalate unresolved issues to appropriate internal teams (e.g., Tier 2 support, engineering) with detailed information.
• Provide clear, concise, and friendly communication to customers at all times.
• Identify recurring issues and contribute to the knowledge base with solutions and FAQs.
• Educate customers on product features and best practices to prevent future issues.
• Maintain a high level of customer satisfaction through effective problem-solving and communication.
• Follow all standard operating procedures for customer support.
• Proactively identify opportunities to improve the customer support process.
• Gather customer feedback on product usability and potential improvements.
• Achieve and exceed defined support metrics and KPIs.
• Stay up-to-date with product updates and technical changes.
• Contribute to a positive and collaborative team environment.

• Proven experience in technical support or customer service role.
• Strong knowledge of computer hardware, software, and networking concepts.
• Excellent troubleshooting and problem-solving skills.
• Exceptional communication, listening, and interpersonal skills.
• Ability to explain technical information clearly and patiently to non-technical users.
• Proficiency with ticketing systems and CRM software.
• Experience with remote support tools is a plus.
• Familiarity with (mention specific software or industry relevant tech) is advantageous.
• High school diploma required; Associate's or Bachelor's degree in a technical field is preferred.
• Ability to work independently and manage time effectively.
• A customer-first attitude and a passion for helping people.

Are you an IT Help Desk Support professional looking for a place where you can make a difference every day? Serco is the place for you! We have an exciting opportunity supporting the United States Navy and our CNIC N6 program at ISA Air Base, Bahrain .

CNIC Regional Offices enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making.

In support of this effort the CNIC N6 IT Help Desk Support Engineer will be responsible for the below listed activities.

This position is contingentupon your ability to maintain/transfer your Secret Clearance

In this role you will:

• Manage/administer, track/inventory, test, maintain, replace and upgrade ELMR radios, its sub-components and peripherals, and its firmware.
• Provide installation, maintenance and troubleshooting support to the DBIDS systems and Electronic Security System (ESS) related transport/network systems.
• Address ELMR trouble tickets and troubleshoot issues with ELMR radios and DBIDS systems.
• Coordinate with facility personnel in developing, implementing, testing and troubleshooting facility related requirements in support of the ELMR radios and its peripherals, ELMR infrastructure, DBIDS and PSNet transport such as power, cooling, space, cable pathways and grounding.
• Coordinate and provide assistance to the DBIDS, ELMR infrastructure provider and ELMR transport provider to patch and upgrade infrastructure related ELMR and DBIDS systems, sub-systems, components and peripherals and ELMR transport systems.
• Provide the DBIDS and ELMR subject matter expertise to support in the DBIDS and ELMR infrastructure Electromagnetic Environmental Effects (E3) certification process.
• Train DBIDS and ELMR radio operators and maintenance personnel regarding hazards of E3.
• Develop, edit and maintain the required ELMR system wide architecture, ELMR physical and logical diagrams, Standard Operating Procedures (SOPs), Site Survey Reports, training documents and other documentation as applicable.
• Address, manage and resolve network and or domain user trouble calls or tickets.
• Provide assistance in the implementation, installation, maintenance and upgrades of Network and Domain and Telecom related support.
• Perform other IT related duties as assigned.

GET TO KNOW YOUR RECRUITER!

To be successful in this role, you will have:

• An active DoD Secret security clearance
  • U.S Citizenship required
• An active DoD 8570 IAT level II complaint certification
• Must possess a valid U.S Passport
• A High School Diploma/GED
  • Or a Graduate degree and 2 years of relevant experience
  • Or a Doctorate degree and 1 year of relevant experience
• Minimum 8 years of experience in technical training related to Information Technology, Cyber Security, Computer Science, or related discipline
• Experience with PSNet providing Tier 1 type of support
• Proficiency in Microsoft Word, PowerPoint, Excel
• Working knowledge and experience with WiFi, Wireless Access Points (WAP), wireless controllers, Ethernet cabling, and handheld scanners

Additional desired experience and skills:

• IT related knowledge and experience particularly in configuring, maintaining, and troubleshooting various ELMR radios such as APX, MCC, XTL, SRX radios, and KVL loaders
• Evidence of taking the Motorola ASTROR 25 IV&D System Overview and ASTROR 25 IV&D Radio System Administrator Workshop
• Strong working knowledge and experience with Radio Frequency (RF) and ELMR
• 8140 Intermediate Network Specialist baseline certification
• Juniper Networks Certified Internet Associate (JNCIA) or similar certification
• ITIL Service Management Foundation certification

If you are interested in supporting and working with a passionate Serco team then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

In compliance with state and local laws regarding pay transparency, the salary range for this role is $67,889.77 to $113,149.62; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: If you require an accommodation with the application process please email: or call the HR Service Desk at , option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Purpose of Job:

The Clients Success Executive will be developing solid relationships with the clients through exceptional after-sales services and following up internal departments/sections to complete the agreed tasks/projects successfully, which includes discussing clients feedback with the concerned team and ensuring all the modifications are made as required.

Duties and Responsibilities :

• To collect & validate the tasks/projects information received from business team/clients and to feed the internal projects management system with all the required information in coordination with all the concerned departments/sections of the company.
• To coordinate with the managers of the Studio/New Media/Production to receive the completed tasks/jobs/projects and submit to the clients and to follow-up with the clients to get feedback and modifications if required, until projects completion.
• To support the team members in serving the clients in the highest professional level.
• To coordinate with the Business team for any needed cost proposals, and with the Finance team to issue the due Invoices at the due courses according to the agreements with the clients.
• To insure all the information of the projects are kept in a systematic manner and updated frequently and coordinated properly with the Studio Manager.
• To build the project file with all the necessary information, references, photos, text, PDFs, links, etc

Job Requirements:

• Must have a solid experience working in creative agencies
• Must have a background & understanding of branding/graphic design field
• To have high customer service & communication skills
• To have a BS in Communications, Marketing, Business, New Media, or Public Relations
• Must speak both Arabic & English languages

• Provide first-line technical support and troubleshooting for software and hardware-related customer inquiries via phone, email, and chat.
• Diagnose and resolve complex technical issues, escalating when necessary to higher-level support teams.
• Guide customers through step-by-step solutions for installation, configuration, and usage of products/services.
• Maintain a high level of customer satisfaction by ensuring timely and effective resolution of issues.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Develop and maintain a comprehensive knowledge base of product information and troubleshooting procedures.
• Identify recurring customer issues and provide feedback to the product development and quality assurance teams.
• Assist in training new customer service representatives on product knowledge and support procedures.
• Proactively identify opportunities to improve the customer support process and customer experience.
• Handle customer complaints and concerns with empathy and professionalism, aiming for first-contact resolution.
• Collaborate with internal teams to ensure seamless customer support delivery.
• Stay current with product updates and new features to provide accurate and up-to-date information.
• Contribute to team goals and objectives, demonstrating a commitment to service excellence.
• Gather customer feedback and insights to contribute to product and service improvements.
• Adhere to company policies and procedures, including data privacy and security protocols.

• High school diploma or equivalent required; Associate's or Bachelor's degree in a relevant field is preferred.
• Minimum of 4 years of experience in a customer service or technical support role, with at least 2 years in a senior or lead capacity.
• Proven track record of providing excellent customer support and resolving technical issues.
• Strong understanding of common software, operating systems, and hardware troubleshooting techniques.
• Excellent communication, active listening, and interpersonal skills.
• Proficiency in using CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to explain technical concepts clearly and concisely to non-technical users.
• Strong problem-solving and analytical skills, with the ability to think critically under pressure.
• Self-motivated and able to work independently with minimal supervision.
• Must have a reliable internet connection and a dedicated, quiet workspace for remote work.
• Previous experience in a remote work environment is a plus.