626 Support Role jobs in Bahrain
Technical Support Specialist
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Technical Support Specialist
Posted today
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Job Description
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Guide users through troubleshooting processes and provide clear instructions.
- Escalate complex issues to senior support staff or specialized teams.
- Document all support requests, actions taken, and resolutions in the ticketing system.
- Create and maintain knowledge base articles and user guides.
- Install, configure, and update software and hardware as needed.
- Monitor system performance and identify potential issues proactively.
- Bachelor's degree in Computer Science, IT, or a related field, or equivalent experience.
- 3-5 years of experience in technical support, helpdesk, or a similar role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts (TCP/IP, DNS, VPN).
- Experience with remote support tools and ticketing systems.
- Excellent customer service and communication skills.
- Ability to troubleshoot effectively and think logically.
- Certifications such as CompTIA A+ or ITIL Foundation are a plus.
Technical Support Specialist
Posted today
Job Viewed
Job Description
Technical Support Specialist
Posted today
Job Viewed
Job Description
Technical Support Specialist
Posted today
Job Viewed
Job Description
Technical Support Specialist
Posted today
Job Viewed
Job Description
Technical Support Specialist
Posted today
Job Viewed
Job Description
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Technical Support Specialist
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Respond to customer support requests via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues related to software installation, configuration, and operation.
- Troubleshoot hardware and network connectivity problems.
- Escalate complex issues to higher-level support teams when necessary, providing detailed documentation.
- Guide users through step-by-step solutions and provide clear, concise instructions.
- Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
- Identify trends in customer issues and provide feedback to the development team for product improvement.
- Assist in creating and updating knowledge base articles and FAQs.
- Proactively identify opportunities to improve customer satisfaction and the overall support experience.
- Ensure adherence to service level agreements (SLAs) for response and resolution times.
- Stay up-to-date with product updates and new technologies.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
- Proven experience in a technical support or customer service role, preferably in an IT environment.
- Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
- Experience with remote desktop support tools.
- Excellent verbal and written communication skills.
- Exceptional problem-solving and diagnostic abilities.
- Customer-centric approach with a high degree of patience and empathy.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Familiarity with ITIL best practices is a plus.
- Proficiency in English; Arabic language skills are beneficial.
This position offers a challenging yet rewarding environment for individuals passionate about technology and customer support. If you excel at problem-solving and are dedicated to providing outstanding service, apply now for this opportunity in Tubli, Capital, BH .
Technical Support Specialist
Posted today
Job Viewed
Job Description
Key responsibilities include:
- Responding to user inquiries and technical issues via phone, email, and chat in a timely and professional manner.
- Diagnosing and resolving hardware, software, and network-related problems.
- Providing step-by-step technical assistance and clear explanations to users.
- Guiding users through installation, configuration, and troubleshooting processes.
- Documenting all support interactions, resolutions, and recurring issues in the ticketing system.
- Escalating unresolved issues to the appropriate senior support staff or development teams.
- Maintaining a knowledge base of common issues and their solutions.
- Identifying trends in support requests and providing feedback to improve products and services.
- Assisting with user account management and system access.
- Conducting remote troubleshooting and providing hands-on support when necessary.
- Educating users on best practices for technology usage.
- Participating in training sessions to stay updated on product knowledge and support procedures.
- Meeting or exceeding defined service level agreements (SLAs) for response and resolution times.
Customer Support Specialist
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Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Identify customer needs, clarify information, and troubleshoot issues effectively.
- Provide accurate product and service information, guiding customers through features and functionalities.
- Process orders, forms, and applications as needed.
- Resolve customer complaints, escalating issues to the appropriate department when necessary.
- Maintain a high level of customer satisfaction through active listening and problem-solving.
- Document all customer interactions and transactions accurately in the CRM system.
- Gather customer feedback and relay it to the management team for service improvement.
- Contribute to building customer loyalty and fostering positive relationships.
- Adhere to company policies and procedures while providing support.
Qualifications:
- High school diploma or equivalent; further education or certification in a relevant field is a plus.
- Proven experience in a customer service or support role.
- Excellent verbal and written communication skills in English.
- Proficiency in using CRM software and helpdesk systems.
- Strong active listening and problem-solving abilities.
- Patience and a friendly demeanor when dealing with customers.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Basic computer literacy and familiarity with common software applications.
- A positive attitude and a commitment to customer satisfaction.
This position offers a flexible schedule, making it ideal for those seeking part-time employment. Join a supportive team where your contributions directly impact the customer experience. Apply today to become a vital part of our customer support network.