1 381 Support Roles jobs in Bahrain
Customer Support Specialist
402 Busaiteen, Muharraq
BHD1800 Annually
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Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing team. This role primarily involves providing exceptional customer service and technical assistance to clients, resolving inquiries, and ensuring customer satisfaction. As a remote position, you will manage customer interactions via phone, email, and chat from your home office. The ideal candidate will possess excellent communication skills, a patient demeanor, and the ability to troubleshoot issues effectively. You will be responsible for responding to customer queries promptly, guiding them through product features or services, escalating complex issues to appropriate departments, and maintaining accurate customer records. A strong understanding of customer service principles and a passion for helping others are essential. You should be proficient with CRM software and comfortable working in a fast-paced, remote environment.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and provide timely and accurate support via phone, email, and chat.
- Troubleshoot and resolve customer issues related to products or services.
- Guide customers through product features, functionality, and basic troubleshooting steps.
- Escalate complex issues to the appropriate technical or support teams.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Identify and communicate customer needs and feedback to the relevant departments.
- Follow communication protocols, guidelines, and policies.
- Strive to meet and exceed individual and team customer service goals.
- Proactively identify opportunities to improve the customer experience.
- Stay updated on product knowledge and company offerings.
- Participate in team meetings and training sessions.
- High school diploma or equivalent; a degree in a related field is a plus.
- Proven experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask, prioritize, and manage time effectively.
- Patient, empathetic, and customer-focused attitude.
- Ability to work independently and collaboratively in a remote team environment.
- Adaptability to changing processes and workflows.
- Basic technical aptitude for troubleshooting software or product-related issues.
- Experience in the relevant industry is an advantage.
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0
Customer Support Specialist
214 Busaiteen, Muharraq
BHD50000 Annually
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Our client is seeking a dedicated and empathetic Customer Support Specialist to join their growing team. This role is fully remote, allowing you to assist customers from the comfort of your home. You will be the primary point of contact for customers, providing timely and effective support through various channels, including email, phone, and chat. Your main objective will be to resolve customer inquiries, troubleshoot issues, and ensure a positive customer experience. This involves understanding customer needs, providing accurate information about products and services, and guiding users through solutions. You will document customer interactions, feedback, and issues to help improve our products and services. Proactive communication and a commitment to customer satisfaction are essential. Responsibilities include:
- Responding to customer inquiries and resolving issues via email, phone, and chat.
- Providing technical support and troubleshooting for product-related problems.
- Guiding customers through product features and functionalities.
- Escalating complex issues to the appropriate departments when necessary.
- Documenting all customer interactions, issues, and resolutions in the CRM system.
- Gathering customer feedback and reporting trends to the management team.
- Ensuring a high level of customer satisfaction through prompt and professional service.
- Maintaining up-to-date knowledge of company products and services.
- Contributing to the creation and updating of helpdesk documentation and FAQs.
- Building positive relationships with customers and representing the company's values.
- Proven experience in customer service or a related support role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and analytical abilities.
- Patience and empathy when dealing with customer issues.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to manage multiple tasks and prioritize effectively in a remote environment.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Familiarity with (mention relevant industry, e.g., software, electronics) is beneficial.
- A quiet workspace with reliable internet access.
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1
Customer Support Specialist
100 Manama, Capital
BHD30000 Annually
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Job Description
Our client, a dynamic e-commerce company, is looking for a Customer Support Specialist to enhance their customer service operations in **Manama, Capital, BH**. This hybrid role will require you to provide exceptional support to customers via phone, email, and live chat, addressing inquiries, resolving issues, and ensuring a positive customer experience. You will be responsible for maintaining a high level of customer satisfaction by actively listening to customer needs, providing accurate information, and escalating complex issues when necessary. The ideal candidate will be adept at using customer relationship management (CRM) software and ticketing systems to manage customer interactions and track resolutions. You will also contribute to the development of support documentation and FAQs to empower customers and improve self-service options. Strong communication and problem-solving skills are essential, along with patience, empathy, and a genuine desire to help others. A minimum of 1-2 years of experience in a customer service or helpdesk role is preferred. While some in-office presence in **Manama, Capital, BH** is required, flexibility for remote work is provided. You should be comfortable working in a fast-paced environment and possess excellent time management skills. A passion for customer satisfaction and a commitment to representing the company's brand with professionalism are key. Join a growing team and play a vital role in our client's success by ensuring every customer interaction is a positive one.
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2
Customer Support Specialist
4012 Saar, Northern
BHD18 Hourly
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Job Description
Our client is looking for a dedicated Customer Support Specialist to assist customers with inquiries and technical issues. This hybrid role requires a commitment to providing exceptional service, with a mix of remote work and in-office presence in Saar, Northern, BH . You will be the first point of contact for customers, offering solutions and guidance through various communication channels including phone, email, and live chat. Responsibilities include troubleshooting customer problems, processing requests, maintaining customer records, and escalating complex issues to the appropriate departments.
The ideal candidate possesses excellent communication and interpersonal skills, with a patient and empathetic demeanor. You should be proficient in using customer relationship management (CRM) software and have a strong understanding of the company's products and services. The ability to multitask, manage time effectively, and work collaboratively within a team is crucial. You will be trained on our specific systems and products, but prior experience in a customer-facing role is highly valued. Your goal will be to ensure customer satisfaction by providing timely and accurate support.
Responsibilities:
Qualifications:
The ideal candidate possesses excellent communication and interpersonal skills, with a patient and empathetic demeanor. You should be proficient in using customer relationship management (CRM) software and have a strong understanding of the company's products and services. The ability to multitask, manage time effectively, and work collaboratively within a team is crucial. You will be trained on our specific systems and products, but prior experience in a customer-facing role is highly valued. Your goal will be to ensure customer satisfaction by providing timely and accurate support.
Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat.
- Troubleshoot technical problems and provide step-by-step solutions.
- Process customer requests, orders, and account updates.
- Maintain accurate and detailed customer records in the CRM system.
- Escalate complex issues to senior support staff or relevant departments.
- Educate customers on product features and services.
- Gather customer feedback and report trends to management.
- Meet or exceed key performance indicators (KPIs) for customer satisfaction and resolution times.
Qualifications:
- High school diploma or equivalent; some college coursework preferred.
- Minimum of 2 years of experience in customer service or a related field.
- Proficiency in CRM software and helpdesk ticketing systems.
- Excellent verbal and written communication skills.
- Strong problem-solving and critical thinking abilities.
- Ability to multitask and manage time efficiently.
- Adaptability to a hybrid work environment.
- Familiarity with IT support or technical troubleshooting is a plus.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist
21105 Hamad Town, Northern
BHD45000 Annually
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Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their team in **Hamad Town, Northern, BH**. This role is crucial in ensuring our customers receive exceptional service and prompt resolution to their inquiries. You will be the primary point of contact for customers, handling a variety of support channels including phone, email, and chat. The ideal candidate is a patient, empathetic communicator with a passion for helping others and a commitment to providing a positive customer experience.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and issues via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about products, services, and policies.
- Troubleshoot customer problems and guide them through solutions.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to appropriate departments when necessary.
- Identify trends in customer inquiries and provide feedback to improve products and services.
- Maintain a high level of customer satisfaction.
- Assist with customer onboarding and training.
- Handle customer complaints with empathy and professionalism.
- Follow communication protocols, guidelines, and policies.
- Contribute to building a positive team environment.
- Achieve and exceed individual and team performance goals.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven customer support or client service experience.
- Excellent communication and interpersonal skills.
- Strong problem-solving and critical-thinking abilities.
- Patience and empathy when dealing with customers.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Ability to adapt to changing procedures and software.
- A positive attitude and a willingness to learn.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
1016 Al Jasra
BHD48000 Annually
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Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their team in Hidd, Muharraq, BH . This role is crucial for ensuring client satisfaction and providing timely and effective solutions to customer inquiries. The ideal candidate will possess exceptional communication skills, a patient demeanor, and a strong understanding of customer service principles. Responsibilities include handling inbound customer calls, emails, and chat inquiries, troubleshooting technical issues, guiding customers through product usage, and escalating complex problems to appropriate departments. You will be expected to maintain accurate records of customer interactions and resolutions in the CRM system. The ability to work under pressure, manage multiple tasks simultaneously, and maintain a high level of professionalism is essential. This role requires a commitment to continuous learning to stay updated on product knowledge and service procedures. You will play a key part in gathering customer feedback to help improve our products and services. We are seeking individuals who are adept at de-escalating situations and finding mutually beneficial resolutions. A proactive approach to anticipating customer needs and providing proactive support is highly valued. Join a supportive team environment where your contributions to customer satisfaction are recognized and rewarded. If you are passionate about helping people and thrive in a service-oriented role, this is an excellent opportunity for you.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Provide accurate information about products and services.
- Troubleshoot and resolve customer issues efficiently.
- Document customer interactions and resolutions in the CRM.
- Escalate unresolved issues to the appropriate teams.
- Follow communication protocols and adhere to customer service standards.
- Contribute to team goals and company objectives.
- High school diploma or equivalent; Associate's degree preferred.
- Minimum of 1 year of experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving and active listening skills.
- Proficiency with CRM software and helpdesk systems.
- Ability to work independently and as part of a team.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist
201 Hamala, Northern
BHD4500 Annually
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Job Description
We are looking for a dedicated and empathetic Customer Support Specialist to join our team in **Sanad, Capital, BH**. As a key member of our customer service department, you will be the first point of contact for our clients, providing timely and effective support across various channels, including phone, email, and live chat. Your primary goal will be to ensure customer satisfaction by resolving inquiries, addressing concerns, and providing information about our products and services. This role requires excellent communication skills, patience, and a genuine desire to help others.
Responsibilities:
The ideal candidate will have previous experience in a customer-facing role, preferably within a call center or helpdesk environment. You must be adept at problem-solving and possess strong active listening skills. A positive attitude and a commitment to delivering outstanding customer experiences are essential. You should be comfortable working in a fast-paced environment and have the ability to manage multiple tasks simultaneously. Our client values teamwork and provides a supportive work environment with opportunities for growth and development. Join a company that is committed to customer excellence and be a vital part of their success. This position is based in our office, offering a collaborative and engaging workspace.
Qualifications:
Responsibilities:
- Respond to customer inquiries and resolve issues in a professional and timely manner.
- Provide product and service information, troubleshooting, and technical support.
- Document all customer interactions accurately in the CRM system.
- Identify and escalate priority issues to the appropriate departments.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Gather customer feedback and share insights with the team to improve services.
- Maintain a high level of product knowledge.
- Adhere to company policies and procedures.
- Contribute to team goals and objectives.
- Assist with training new team members.
The ideal candidate will have previous experience in a customer-facing role, preferably within a call center or helpdesk environment. You must be adept at problem-solving and possess strong active listening skills. A positive attitude and a commitment to delivering outstanding customer experiences are essential. You should be comfortable working in a fast-paced environment and have the ability to manage multiple tasks simultaneously. Our client values teamwork and provides a supportive work environment with opportunities for growth and development. Join a company that is committed to customer excellence and be a vital part of their success. This position is based in our office, offering a collaborative and engaging workspace.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven customer support experience or experience as a client service representative.
- Excellent communication and interpersonal skills.
- Proficiency in English; knowledge of Arabic is beneficial.
- Familiarity with CRM systems and help desk software.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and professional under pressure.
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6
Customer Support Specialist
10102 Riffa, Southern
BHD25 Hourly
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Job Description
Our client, a rapidly growing e-commerce platform, is seeking an enthusiastic and customer-focused Customer Support Specialist to join their dedicated support team in **Riffa, Southern, BH**. This role is vital for ensuring exceptional customer experiences and maintaining high satisfaction rates. You will be the first point of contact for customers, providing timely and accurate assistance across various communication channels, including phone, email, and live chat. Your primary responsibilities will include resolving customer inquiries, troubleshooting issues, processing orders, managing returns, and providing product information. We are looking for a compassionate individual who can empathetically understand customer needs and offer effective solutions. This role demands excellent communication skills, patience, and a proactive approach to problem-solving. You will be expected to maintain a deep understanding of our client's products and services to provide knowledgeable support. The ideal candidate will have previous experience in a customer service or helpdesk environment and be adept at using customer relationship management (CRM) software. A strong desire to help people and a positive attitude are essential. Join our client and be part of a team that values customer satisfaction above all else. This is an excellent opportunity to develop your skills in a fast-paced and supportive work environment.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner.
- Troubleshoot technical and non-technical problems and provide clear, concise solutions.
- Process customer orders, returns, and exchanges efficiently.
- Educate customers on product features, benefits, and services.
- Escalate complex issues to the appropriate departments when necessary.
- Maintain accurate customer records and document all interactions.
- Identify opportunities to improve customer experience and provide feedback to management.
- Build and maintain strong customer relationships.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in a customer service or helpdesk role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- A positive, empathetic, and professional attitude towards customers.
- Familiarity with e-commerce operations is a plus.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
234 Manama, Capital
BHD1200 month
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Job Description
Our client, a leading provider of customer engagement solutions, is looking for a dedicated and empathetic Customer Support Specialist to join their team in Manama, Capital, BH . This fully remote position requires individuals who are passionate about helping customers and possess excellent communication skills. You will be the first point of contact for customers, providing timely and effective solutions to their inquiries and issues via multiple channels including phone, email, and chat.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and live chat.
- Troubleshoot and diagnose technical problems, guiding customers through step-by-step solutions.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate complex issues to the appropriate internal teams when necessary.
- Proactively identify opportunities to improve the customer experience and provide feedback to management.
- Stay up-to-date with product knowledge and company policies to provide accurate information.
- Maintain a high level of customer satisfaction by delivering exceptional service.
- Participate in training sessions to enhance product knowledge and support skills.
- Contribute to the development of FAQs and knowledge base articles.
- Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
Qualifications:
- Previous experience in customer service or a related role is highly desirable.
- Excellent verbal and written communication skills in English. Knowledge of Arabic is a plus.
- Strong problem-solving and analytical abilities.
- Ability to multitask and manage time effectively in a remote environment.
- Proficiency with CRM software and helpdesk systems.
- A patient and empathetic demeanor when interacting with customers.
- High school diploma or equivalent; college degree preferred.
- Must have a reliable internet connection and a dedicated workspace conducive to remote work.
- Ability to adapt to a fast-paced and evolving work environment.
- A commitment to continuous learning and self-improvement.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist
34567 Diplomatic Area
BHD25000 Annually
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Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their team based in **Isa Town, Southern, BH**. This role involves providing exceptional support to customers via phone, email, and chat, resolving inquiries efficiently and professionally. You will be the primary point of contact for customers, addressing product-related questions, troubleshooting issues, and ensuring customer satisfaction. The ideal candidate possesses strong communication skills, a patient demeanor, and a passion for helping others. A good understanding of the company's products and services is essential, along with the ability to adapt to new technologies and support tools. You will be expected to maintain accurate customer records, follow established support procedures, and contribute to improving the overall customer experience. This is a great opportunity to build a career in customer service within a supportive and engaging work environment. The role requires a proactive approach to problem-solving and a commitment to exceeding customer expectations. You will be trained on our proprietary systems and best practices to ensure you are equipped to handle a diverse range of customer needs. Emphasis will be placed on building rapport with customers and ensuring their issues are resolved on the first contact whenever possible. Contributing to internal knowledge bases and providing feedback on product improvements based on customer interactions will also be part of your responsibilities.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and live chat in a timely and accurate manner.
- Provide product information and technical support to customers.
- Troubleshoot and diagnose customer problems, escalating complex issues to the appropriate teams when necessary.
- Maintain detailed records of customer interactions and transactions.
- Follow communication procedures, guidelines, and policies.
- Identify and communicate trends in customer inquiries to improve product and service offerings.
- Assist in customer onboarding and provide guidance on product usage.
- Strive to achieve and exceed customer satisfaction targets.
- Contribute to team goals and support colleagues.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Previous experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and ticketing systems.
- Ability to remain calm and professional under pressure.
- Customer-oriented attitude and patience.
- Strong organizational skills and attention to detail.
- Willingness to learn and adapt to new technologies.
This advertiser has chosen not to accept applicants from your region.
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