334 IT Support jobs in Bahrain
IT Help Desk Support - (Bahrain)
Posted 19 days ago
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Job Description
Are you an IT Help Desk Support professional looking for a place where you can make a difference every day? Serco is the place for you! We have an exciting opportunity supporting the United States Navy and our CNIC N6 program at ISA Air Base, Bahrain .
CNIC Regional Offices enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making.
In support of this effort the CNIC N6 IT Help Desk Support Engineer will be responsible for the below listed activities.
This position is contingentupon your ability to maintain/transfer your Secret Clearance
In this role you will:
- Manage/administer, track/inventory, test, maintain, replace and upgrade ELMR radios, its sub-components and peripherals, and its firmware.
- Provide installation, maintenance and troubleshooting support to the DBIDS systems and Electronic Security System (ESS) related transport/network systems.
- Address ELMR trouble tickets and troubleshoot issues with ELMR radios and DBIDS systems.
- Coordinate with facility personnel in developing, implementing, testing and troubleshooting facility related requirements in support of the ELMR radios and its peripherals, ELMR infrastructure, DBIDS and PSNet transport such as power, cooling, space, cable pathways and grounding.
- Coordinate and provide assistance to the DBIDS, ELMR infrastructure provider and ELMR transport provider to patch and upgrade infrastructure related ELMR and DBIDS systems, sub-systems, components and peripherals and ELMR transport systems.
- Provide the DBIDS and ELMR subject matter expertise to support in the DBIDS and ELMR infrastructure Electromagnetic Environmental Effects (E3) certification process.
- Train DBIDS and ELMR radio operators and maintenance personnel regarding hazards of E3.
- Develop, edit and maintain the required ELMR system wide architecture, ELMR physical and logical diagrams, Standard Operating Procedures (SOPs), Site Survey Reports, training documents and other documentation as applicable.
- Address, manage and resolve network and or domain user trouble calls or tickets.
- Provide assistance in the implementation, installation, maintenance and upgrades of Network and Domain and Telecom related support.
- Perform other IT related duties as assigned.
GET TO KNOW YOUR RECRUITER!
QualificationsTo be successful in this role, you will have:
- An active DoD Secret security clearance
- U.S Citizenship required
- An active DoD 8570 IAT level II complaint certification
- Must possess a valid U.S Passport
- A High School Diploma/GED
- Or a Graduate degree and 2 years of relevant experience
- Or a Doctorate degree and 1 year of relevant experience
- Minimum 8 years of experience in technical training related to Information Technology, Cyber Security, Computer Science, or related discipline
- IT related knowledge and experience particularly in configuring, maintaining, and troubleshooting various ELMR radios such as APX, MCC, XTL, SRX radios, and KVL loaders
- Evidence of taking the Motorola ASTROR 25 IV&D System Overview and ASTROR 25 IV&D Radio System Administrator Workshop
- Experience with PSNet providing Tier 1 type of support
- Strong working knowledge and experience with Radio Frequency (RF) and ELMR
- Proficiency in Microsoft Word, PowerPoint, Excel
- Working knowledge and experience with WiFi, Wireless Access Points (WAP), wireless controllers, Ethernet cabling, and handheld scanners
Additional desired experience and skills:
- 8140 Intermediate Network Specialist baseline certification
- Juniper Networks Certified Internet Associate (JNCIA) or similar certification
- ITIL Service Management Foundation certification
If you are interested in supporting and working with a passionate Serco team then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
In compliance with state and local laws regarding pay transparency, the salary range for this role is $67,889.77 to $113,149.62; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.
Company OverviewSerco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: If you require an accommodation with the application process please email: or call the HR Service Desk at , option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
#J-18808-LjbffrTechnical Support Technician
Posted 7 days ago
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Job Description
We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.
Key Responsibilities:
- Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
- Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
- Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
- Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
- Install antivirus software, perform system updates, and educate users on secure practices for device protection.
- Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
- Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
- Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.
Qualifications:
- Minimum of a diploma in Information Technology or a related field.
- 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
- Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.
Technical Skills:
- Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
- Strong understanding of network setup and device connectivity troubleshooting.
Soft Skills:
- Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
- Strong problem-solving abilities and a proactive approach to addressing technical issues.
- Ability to work both independently and within a team environment.
Additional Requirements:
- This is a fully on-site role; remote work is not permitted.
- Applicants should currently reside in Bahrain, as this is an immediate requirement.
Technical Support Specialist
Posted 15 days ago
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Job Description
Key Responsibilities:
- Provide first-line and second-line technical support to clients via phone, email, chat, and remote assistance tools.
- Diagnose and troubleshoot hardware, software, and network issues, guiding users through step-by-step solutions.
- Document all support interactions, including problems, troubleshooting steps, and resolutions, in the ticketing system.
- Escalate unresolved issues to higher-tier support teams or engineering departments when necessary, ensuring proper hand-off and follow-up.
- Maintain a high level of product knowledge, staying updated on new features, bug fixes, and best practices.
- Create and update knowledge base articles, FAQs, and technical documentation for both internal teams and end-users.
- Assist clients with product installation, configuration, and setup processes.
- Identify recurring technical issues and contribute to proactive solutions to prevent future occurrences.
- Collaborate with development and QA teams to report bugs and test fixes.
- Educate users on efficient product usage and provide training sessions as required.
- Manage customer expectations regarding resolution times and communication.
- Participate in on-call rotations for after-hours support if required.
- Ensure compliance with service level agreements (SLAs) for response and resolution times.
- Provide feedback to product teams based on common customer pain points.
- Maintain a professional and empathetic demeanor during all customer interactions.
Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 2-4 years of experience in a technical support, helpdesk, or IT support role.
- Strong understanding of operating systems (Windows, macOS), networking fundamentals (TCP/IP, DNS), and common software applications.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Excellent troubleshooting and problem-solving skills.
- Exceptional written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- Customer-focused with a strong commitment to providing excellent service.
- Ability to work independently and prioritize tasks effectively in a fast-paced environment.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are highly desirable.
- Patience, empathy, and a positive attitude.
- Ability to adapt to new technologies and learn quickly.
- Experience supporting cloud-based applications is a plus.
If you are a technically proficient and customer-oriented individual eager to provide top-notch support, we invite you to apply.
Technical Support Specialist
Posted 15 days ago
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Job Description
Key Responsibilities:
- Provide first-level technical support to clients via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network issues.
- Guide users through step-by-step solutions, including setting up systems or resolving control panel errors.
- Log and track all support requests and resolutions using a ticketing system.
- Escalate complex or unresolved issues to senior technical teams.
- Maintain accurate records of customer interactions, issues, and resolutions.
- Create and update technical documentation, FAQs, and knowledge base articles.
- Identify recurring technical problems and suggest proactive solutions.
- Ensure high levels of customer satisfaction through professional and efficient service.
- Stay updated with product knowledge, software updates, and industry best practices.
- Associate’s degree in Information Technology, Computer Science, or a related field; Bachelor’s degree preferred.
- Minimum of 2-3 years of proven experience in a technical support or helpdesk role.
- Strong knowledge of operating systems (Windows, macOS, Linux), common software applications, and network fundamentals.
- Familiarity with remote desktop support tools and ticketing systems.
- Excellent problem-solving and analytical skills, with the ability to diagnose technical issues accurately.
- Superior communication skills, both written and verbal, in English and Arabic, with a clear and patient demeanor.
- Ability to explain technical concepts to non-technical users.
- Customer-focused attitude with a commitment to providing exceptional service.
- Ability to work independently and as part of a team in a fast-paced environment.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.
Technical Support Engineer
Posted 15 days ago
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Job Description
The Technical Support Engineer will be responsible for diagnosing and resolving intricate software problems, providing expert guidance to clients, and collaborating with development teams to identify and address bugs. This position requires strong analytical skills, excellent communication abilities, and a commitment to delivering exceptional customer service. You will be a key resource in maintaining client satisfaction and ensuring the seamless operation of critical business applications, directly contributing to our client's reputation for reliability and support.
Key Responsibilities:
- Advanced Troubleshooting: Provide expert-level technical support to clients for complex software issues via phone, email, and remote sessions, diagnosing root causes and implementing effective solutions.
- Problem Resolution: Resolve software defects, configuration issues, and integration challenges, escalating to development teams when necessary with detailed documentation.
- Client Communication: Maintain clear, professional, and empathetic communication with clients throughout the support process, providing regular updates and managing expectations.
- Knowledge Base: Create and update technical documentation, knowledge base articles, and FAQs to empower clients and junior support staff.
- Product Expertise: Develop and maintain an in-depth understanding of our client's software products, features, and functionalities.
- Collaboration: Work closely with product development, quality assurance, and sales teams to provide feedback, identify recurring issues, and contribute to product improvements.
- Performance Monitoring: Monitor system performance, identify potential issues, and recommend proactive measures to ensure stability and reliability.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related technical field.
- Minimum of 3-5 years of experience in a technical support role for software products, preferably enterprise-level applications.
- Strong understanding of software architectures, databases (SQL, Oracle), and operating systems (Windows Server, Linux).
- Experience with ticketing systems, remote support tools, and CRM software.
- Excellent analytical and problem-solving skills with a methodical approach to complex technical challenges.
- Strong written and verbal communication skills in English; Arabic proficiency is beneficial.
- Ability to work independently and as part of a team in a fast-paced and demanding environment.
- Relevant technical certifications are a plus.
What We Offer:
Our client offers a competitive salary package of $25,000 - $35,000 per annum, commensurate with experience and technical expertise, along with a comprehensive benefits program that includes health insurance, paid leave, and significant opportunities for professional development and technical certifications. We foster a challenging and intellectually stimulating work environment where continuous learning and problem-solving are highly valued. This role is a No remote position, requiring full-time presence at our Sitra office, and is a Full-time opportunity with excellent career progression within a leading software company.
If you are a dedicated and technically proficient Technical Support Engineer eager to solve complex challenges and ensure client success, we encourage you to apply. Please submit your detailed resume and a cover letter highlighting your technical support experience and problem-solving capabilities. We look forward to reviewing your application!
Technical Support Specialist
Posted 15 days ago
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Job Description
Our client, a leading entity in the Customer Service & Helpdesk sector, is actively seeking a highly motivated and skilled Technical Support Specialist to join their dynamic team. This pivotal role is based in Nuwaidrat, Southern, BH and offers an exceptional opportunity to contribute to significant projects and drive innovation within a forward-thinking organization. We are looking for a dedicated professional who is eager to make a tangible impact and grow with our client's expanding operations.
As a Technical Support Specialist , you will be instrumental in providing technical assistance and troubleshooting for software and hardware issues. Our client prides itself on fostering a collaborative and supportive environment where talent is nurtured, and ideas are encouraged. You will work alongside industry experts, utilizing cutting-edge tools and methodologies to achieve strategic objectives and ensure seamless user experiences. This position is ideal for someone who thrives in a challenging yet rewarding atmosphere and is committed to excellence.
Key Responsibilities:
- Provide first-line technical support to users via phone, email, and live chat.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Guide users through step-by-step solutions, ensuring a clear understanding of the resolution.
- Document technical issues, resolutions, and common FAQs for knowledge base improvement.
- Escalate complex or unresolved issues to higher-level support teams.
- Contribute to improving support processes and customer satisfaction.
Qualifications:
- Associate's degree in Information Technology, Computer Science, or a related field.
- 1-3 years of experience in technical support or a helpdesk role.
- Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking.
- Excellent problem-solving and communication skills, both technical and interpersonal.
- Ability to explain technical concepts clearly to non-technical users.
- Experience with ticketing systems and remote support tools.
Our client offers a comprehensive benefits package, including competitive salary, health insurance, professional development opportunities, and a vibrant work culture. You will be part of a team that values innovation, integrity, and mutual respect, providing a stimulating environment for professional and personal growth. Join an organization that is committed to making a difference and investing in its people.
If you are a proactive and results-oriented individual with a passion for technology and a dedication to helping others, we encourage you to apply. This is a chance to build a rewarding career in Nuwaidrat, Southern, BH with a company that is at the forefront of its industry. Take the next step in your professional journey and become a vital part of our client's success story.
Technical Support Specialist
Posted 15 days ago
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Job Description
Key Responsibilities:
- Provide technical support to end-users via phone, email, chat, and remote assistance, resolving issues related to software applications, hardware, and network connectivity.
- Diagnose and troubleshoot complex technical problems, identifying root causes and implementing effective solutions.
- Document all support interactions, resolutions, and technical procedures accurately in the ticketing system.
- Escalate unresolved issues to higher-level support teams or developers when necessary, ensuring proper hand-off and follow-up.
- Guide users through step-by-step solutions, ensuring they understand and can apply the fixes.
- Install, configure, and maintain software applications and updates.
- Assist with basic network troubleshooting and connectivity issues.
- Stay updated with product knowledge, system changes, and common technical issues.
- Contribute to the creation and maintenance of a knowledge base for common issues and their resolutions.
- Ensure compliance with IT policies, security protocols, and service level agreements (SLAs).
- Provide training and guidance to users on software usage and best practices.
- Collaborate with development and QA teams to report bugs and improve product stability.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 2-4 years of experience in a technical support or helpdesk role.
- Strong understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications.
- Experience with remote desktop support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Basic knowledge of network fundamentals (TCP/IP, DNS, VPN) and hardware troubleshooting.
- Excellent problem-solving and analytical skills, with a methodical approach to troubleshooting.
- Superior verbal and written communication skills in English; Arabic proficiency is a plus.
- Patience, empathy, and a customer-centric attitude.
- Ability to explain complex technical concepts to non-technical users.
- Ability to work independently and as part of a collaborative team.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a strong asset.
Our client offers a supportive work environment, continuous professional development, and opportunities for career growth within the IT sector. If you are a dedicated and skilled Technical Support Specialist, we encourage you to apply and join their innovative team.
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Technical Support Specialist
Posted 15 days ago
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Job Description
As a Technical Support Specialist, you will be the first point of contact for clients experiencing technical issues with software, hardware, or network connectivity. Your primary responsibility will be to diagnose problems, provide effective solutions, and guide users through troubleshooting steps via phone, email, or chat. This role requires a strong understanding of IT fundamentals, the ability to communicate complex technical information clearly to non-technical users, and a patient, empathetic approach. You will play a crucial role in ensuring client satisfaction and maintaining the smooth operation of their IT infrastructure, contributing directly to our client's reputation for reliable service.
Key Responsibilities:
- Provide first-level technical support to clients via phone, email, and chat, addressing hardware, software, and network issues.
- Diagnose and troubleshoot technical problems, escalating complex issues to senior support engineers when necessary.
- Guide users through step-by-step solutions, ensuring a clear understanding of the resolution process.
- Document all support interactions, resolutions, and recurring issues accurately in the ticketing system.
- Maintain up-to-date knowledge of products, services, and common technical issues.
- Assist with basic network troubleshooting, including connectivity, VPN, and Wi-Fi issues.
- Support the setup and configuration of new hardware and software for clients.
- Contribute to the creation and maintenance of a knowledge base for common technical problems and solutions.
- Ensure timely follow-up on outstanding support tickets and client inquiries.
- Adhere to service level agreements (SLAs) and contribute to meeting team performance metrics.
Qualifications:
- Associate's degree or certification in Information Technology, Computer Science, or a related field.
- Minimum of 1-3 years of experience in a technical support or helpdesk role.
- Strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts.
- Proficiency in troubleshooting hardware and software issues.
- Experience with ticketing systems and remote support tools.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently.
- Strong problem-solving and analytical abilities.
- Customer-focused with a commitment to providing high-quality service.
- Ability to work independently and as part of a collaborative team.
- Relevant certifications (e.g., CompTIA A+, Network+) are a strong plus.
Our client offers a supportive work environment, continuous training, competitive compensation, and opportunities for career advancement within the IT sector. If you are passionate about technology and dedicated to helping others, we invite you to apply for this rewarding role.
Technical Support Specialist
Posted 15 days ago
Job Viewed
Job Description
Key Responsibilities:
- Provide technical support and troubleshooting for hardware, software, network, and system issues via phone, email, and remote access tools.
- Diagnose and resolve technical problems efficiently, escalating complex issues to higher-level support or specialized teams when necessary.
- Install, configure, and maintain computer systems, operating systems, and applications.
- Assist users with password resets, account lockouts, and access issues.
- Document all support interactions, resolutions, and technical procedures in the ticketing system.
- Educate users on best practices and preventative measures to minimize future issues.
- Monitor system performance and proactively identify potential problems.
- Collaborate with other IT teams to implement new solutions and improve existing processes.
- Manage and prioritize multiple support requests simultaneously, ensuring timely resolution.
- Perform routine system checks and preventative maintenance tasks.
- Provide support for mobile devices and cloud-based applications.
- Maintain a high level of customer satisfaction through professional and courteous communication.
- Contribute to the creation and maintenance of a knowledge base for common issues and solutions.
- Participate in on-call rotation for after-hours support if required.
Qualifications:
- Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Minimum of 2-3 years of experience in a technical support or helpdesk role.
- Solid understanding of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP) and basic troubleshooting of network connectivity.
- Experience with ticketing systems and remote support tools.
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills in English; Arabic proficiency is a plus.
- Customer-focused with a patient and empathetic approach.
- Ability to work independently and as part of a team in a fast-paced environment.
- CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certifications are highly desirable.
- Ability to lift and move computer equipment when necessary.
- Demonstrated ability to learn new technologies quickly.
- Knowledge of IT security best practices.
Our client offers a dynamic work environment, opportunities for professional development, and a chance to work with diverse technologies. If you are a passionate IT professional ready to make an impact, we encourage you to apply.
Technical Support Specialist
Posted 15 days ago
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Job Description
Our client, a leading technology solutions provider, is seeking a knowledgeable and customer-focused Technical Support Specialist to join their helpdesk team in Budaiya, Northern, BH . This role is crucial in providing exceptional technical assistance to our clients, troubleshooting issues, and ensuring seamless operation of our software and hardware solutions. If you have a passion for technology, excellent problem-solving skills, and a dedication to customer satisfaction, we encourage you to apply.
Key Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat, addressing inquiries and resolving technical issues.
- Diagnose and troubleshoot hardware, software, and network problems, guiding users through step-by-step solutions.
- Document all customer interactions, technical issues, and resolutions accurately in the ticketing system.
- Escalate complex or unresolved issues to senior support engineers or relevant departments.
- Install, configure, and maintain software applications and system settings as needed.
- Educate users on product features, functionalities, and best practices to enhance their experience.
- Create and update knowledge base articles and FAQs to assist both customers and internal staff.
- Monitor system performance and proactively identify potential issues.
- Participate in ongoing training to stay current with new technologies and product updates.
- Ensure compliance with service level agreements (SLAs) and customer satisfaction targets.
Qualifications:
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related technical field.
- Minimum of 1-3 years of experience in a technical support, helpdesk, or IT support role.
- Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
- Excellent troubleshooting and problem-solving skills with a logical approach.
- Exceptional verbal and written communication skills in English; Arabic is a plus.
- Patience, empathy, and a strong customer-centric approach.
- Proficiency in using helpdesk software, remote support tools, and CRM systems.
- Ability to work independently and collaboratively in a fast-paced environment.
- CompTIA A+, Network+, or Microsoft certifications are a plus.
What We Offer:
Our client offers a competitive salary, comprehensive benefits, and a dynamic work environment where continuous learning and professional development are encouraged. You will have the opportunity to work with cutting-edge technologies and resolve diverse technical challenges, enhancing your expertise. We provide a supportive team culture, mentorship from senior specialists, and clear pathways for career advancement within our IT department. This hybrid role offers flexibility while ensuring you remain an integral part of the team, benefiting from direct collaboration and knowledge sharing. Join a company that values technical excellence and customer success.
If you are a technically adept and customer-focused individual passionate about solving problems and helping users, we invite you to submit your application. We are looking for someone who is proactive, detail-oriented, and capable of explaining technical concepts in an understandable way. This position demands strong analytical skills, a commitment to service excellence, and the ability to manage multiple support tickets simultaneously. The successful candidate will be instrumental in ensuring our clients receive timely and effective technical assistance. Apply now to become a vital part of our technical support team and contribute to our reputation for superior service.