276 Technical Assistance jobs in Bahrain
Customer Support Specialist - Technical Assistance
417 Askar, Southern
BHD45000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to provide technical assistance and resolve issues for their diverse customer base. This is a fully remote position, offering the flexibility to work from home while delivering exceptional service. The ideal candidate will possess excellent communication skills, a strong problem-solving aptitude, and a passion for helping customers navigate technical challenges. You will be the first point of contact for customers seeking support, ensuring their inquiries are handled efficiently and effectively.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues related to our products or services.
- Provide clear, concise, and accurate solutions to customer problems.
- Guide customers through product setup, installation, and usage.
- Escalate complex issues to higher-level support teams when necessary, providing detailed information.
- Document all customer interactions, issues, and resolutions in our CRM system.
- Identify trends in customer issues and provide feedback to product and engineering teams for improvement.
- Maintain a high level of customer satisfaction through exceptional service.
- Stay updated on product knowledge and support procedures.
- Assist in creating and updating support documentation and FAQs.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in customer service or technical support role.
- Strong understanding of common computer hardware, software, and networking concepts.
- Excellent active listening, verbal, and written communication skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to troubleshoot technical problems systematically and efficiently.
- Patience and empathy when dealing with frustrated customers.
- Strong organizational skills and attention to detail.
- Ability to work independently and manage time effectively in a remote setting.
- A genuine desire to help customers succeed.
- Experience supporting SaaS products or IT services is highly desirable.
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Specialist - Technical Assistance
BH11555 Jaww, Southern
BHD40000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing technical assistance team. This role is fully remote, allowing you to provide exceptional service from the comfort of your home. You will be the first point of contact for customers seeking assistance with our client's products and services. Your primary responsibility will be to resolve customer inquiries and technical issues efficiently and effectively through various channels, including phone, email, and live chat. This requires a deep understanding of the product and a patient, problem-solving approach. You will troubleshoot technical problems, guide customers through solutions, and escalate complex issues to higher levels of support when necessary. Maintaining accurate records of customer interactions and resolutions in the CRM system is crucial. Contributing to the knowledge base with FAQs and troubleshooting guides will also be a key part of your role, helping to empower both customers and colleagues. The ideal candidate is a strong communicator, highly organized, and possesses a genuine desire to help people.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and resolve technical issues via phone, email, and chat.
- Troubleshoot product and service-related problems accurately and efficiently.
- Guide customers through step-by-step solutions.
- Escalate unresolved issues to the appropriate internal teams.
- Document all customer interactions and resolutions in the CRM system.
- Contribute to the development and maintenance of support documentation and FAQs.
- Provide feedback to product and development teams based on customer interactions.
- Maintain a high level of customer satisfaction.
- Adhere to company policies and procedures.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 2 years of experience in a customer service or technical support role.
- Proven ability to troubleshoot technical issues effectively.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- Patience, empathy, and a customer-centric attitude.
- Familiarity with (mention relevant technology, e.g., SaaS products, software applications) is a plus.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist - Technical Assistance
210 Durrat Al Bahrain
BHD20 Hourly
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their vibrant team. This role is an excellent opportunity for individuals with strong communication skills and a passion for providing exceptional service. The position is based at our client's offices in A'ali, Northern, BH , requiring your presence on-site. As a Customer Support Specialist, you will be the primary point of contact for customers seeking assistance with our products and services. Your responsibilities will include responding to customer inquiries via phone, email, and chat, troubleshooting technical issues, guiding users through product features, and resolving customer complaints efficiently and empathetically. The ideal candidate will possess excellent active listening skills, a patient demeanor, and the ability to explain technical concepts in a clear and concise manner. Proficiency with customer relationship management (CRM) software and helpdesk ticketing systems is highly desirable. You will work collaboratively with other support team members and escalate complex issues to appropriate departments when necessary. A commitment to achieving high levels of customer satisfaction and contributing to a positive team environment is essential. This role offers valuable experience in customer service and technical support within a dynamic industry. If you are a proactive problem-solver with a genuine desire to help customers succeed, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Provide first-line technical support and customer service via phone, email, and chat.
- Troubleshoot and resolve customer issues related to products and services in a timely manner.
- Educate customers on product usage, features, and best practices.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Escalate complex technical problems to senior support staff or relevant departments.
- Maintain a high level of customer satisfaction through professional and courteous service.
- Contribute to the development of support documentation and knowledge base articles.
- Collaborate effectively with team members to share insights and improve support processes.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in a customer service or technical support role.
- Excellent communication, interpersonal, and active listening skills.
- Ability to clearly explain technical information to non-technical users.
- Proficiency with helpdesk software and CRM systems.
- Strong problem-solving and de-escalation skills.
- Patience, empathy, and a customer-centric attitude.
- Ability to work effectively as part of a team in an office environment.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist - Technical Assistance
324 Tubli
BHD22 Hourly
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to provide exceptional technical assistance to their valued customers. This role is crucial in maintaining customer satisfaction and ensuring a seamless experience with our client's products and services. You will be the primary point of contact for customers experiencing issues, offering timely and effective solutions. This position offers a hybrid work model, combining remote flexibility with in-office collaboration, located in Isa Town, Southern, BH .
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Diagnose and troubleshoot technical issues with products and software.
- Provide clear and concise instructions and guidance to customers to resolve their problems.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Identify trends in customer issues and provide feedback to product development and quality assurance teams.
- Assist in creating and updating knowledge base articles and FAQs to empower customers.
- Proactively engage with customers to ensure their satisfaction and identify opportunities for upselling or cross-selling.
- Maintain a high level of product knowledge and stay updated on new features and updates.
- Participate in training sessions to continuously improve skills and product expertise.
- Collaborate with team members to share best practices and improve overall support quality.
- Meet and exceed key performance indicators (KPIs) for customer satisfaction, response times, and resolution rates.
- Previous experience in customer service or technical support role.
- Strong understanding of troubleshooting methodologies and common technical issues.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts simply.
- Patience, empathy, and a customer-centric approach to problem-solving.
- Proficiency with CRM software and ticketing systems.
- Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
- A proactive attitude towards learning and skill development.
- Experience with (mention a relevant software/product category, e.g., SaaS platforms, mobile applications) is a strong plus.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Must be comfortable working in a hybrid model, with a combination of remote work and occasional office presence in Isa Town, Southern, BH .
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist - Technical Assistance
260 Riffa, Southern
BHD1500 Monthly
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to provide exceptional technical assistance to their users. This role is based in A'ali, Northern, BH , with a hybrid work arrangement offering flexibility. You will be the first point of contact for customers experiencing issues with our client's products or services, guiding them through troubleshooting steps and resolving problems efficiently. The ideal candidate possesses strong communication skills, technical aptitude, and a genuine desire to help others.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot technical issues related to software, hardware, or services.
- Provide clear and concise instructions to customers for resolving their problems.
- Document all customer interactions and resolutions in the ticketing system.
- Escalate complex issues to higher levels of support or relevant departments.
- Educate customers on product features and best practices.
- Contribute to the knowledge base by creating and updating support articles.
- Identify trends in customer issues and provide feedback to the product development team.
- Maintain a high level of customer satisfaction.
- Adhere to service level agreements (SLAs) and company support policies.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Previous experience in customer service or technical support is required.
- Strong understanding of common software applications and operating systems.
- Excellent verbal and written communication skills.
- Patient, empathetic, and customer-focused attitude.
- Ability to explain technical concepts to non-technical users.
- Proficiency in using CRM and ticketing systems.
- Ability to work effectively in a hybrid model, splitting time between our A'ali, Northern, BH office and remote work.
- Strong problem-solving and multitasking abilities.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist - Technical Assistance
00973 Ghuraifa, Capital
BHD20 Hourly
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to provide exceptional technical assistance to their user base. This role involves interacting with customers via multiple channels, including phone, email, and live chat, to resolve inquiries and technical issues. The ideal candidate will possess strong communication skills, a patient demeanor, and a genuine desire to help others. You will be responsible for troubleshooting a wide range of product-related problems, guiding users through step-by-step solutions, and escalating complex issues to higher support tiers when necessary. A deep understanding of the company's products and services is essential, coupled with the ability to explain technical information in a clear and concise manner. You will maintain accurate records of customer interactions and resolutions in the CRM system. This position requires a proactive approach to identifying recurring issues and providing feedback to the product development team for continuous improvement. Participating in team meetings and ongoing training sessions is a requirement to stay updated on product changes and support procedures. We are seeking individuals who can work collaboratively within a team environment, sharing knowledge and best practices. The ability to manage multiple inquiries simultaneously while maintaining a high level of customer satisfaction is key. A successful candidate will be adept at de-escalating tense situations and ensuring a positive customer experience, even when facing challenging technical problems. This hybrid role offers a balance of remote work flexibility and in-office collaboration, based in Busaiteen, Muharraq, BH . Your contributions will directly impact customer retention and overall product satisfaction.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries and technical issues via phone, email, and chat.
- Troubleshoot and diagnose product-related problems.
- Guide customers through problem-solving processes.
- Escalate unresolved issues to the appropriate teams.
- Document all customer interactions and resolutions in the CRM.
- Provide feedback to product teams on recurring issues.
- Participate in team meetings and training sessions.
- Maintain a high level of customer satisfaction.
- Manage a high volume of support requests effectively.
- Contribute to a positive team environment.
Qualifications:
- Proven experience in customer service or technical support.
- Excellent verbal and written communication skills.
- Strong problem-solving and troubleshooting abilities.
- Proficiency in CRM software and ticketing systems.
- Ability to explain technical concepts to non-technical users.
- Patience and a customer-centric attitude.
- Ability to work effectively in a hybrid environment.
- Experience with (mention specific relevant software/hardware if applicable).
- High school diploma or equivalent; further education or certifications a plus.
- Demonstrated ability to handle challenging customer interactions.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist - Technical Assistance
527 Northern, Northern
BHD20 Hourly
WhatJobs
Posted 25 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing team. In this hybrid role, you will be the first point of contact for customers seeking assistance with our client's diverse range of products and services. You will be responsible for resolving customer inquiries efficiently and effectively, ensuring a positive customer experience at all touchpoints. This role requires strong problem-solving skills, excellent communication abilities, and a genuine passion for helping others.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues, providing clear and concise solutions to customers.
- Escalate complex issues to appropriate departments or senior support staff when necessary.
- Document all customer interactions and resolutions accurately in the CRM system.
- Educate customers on product features and functionalities to enhance their user experience.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Gather customer feedback and identify trends to help improve products and services.
- Maintain a high level of customer satisfaction by providing exceptional support.
- Adhere to established support workflows and service level agreements (SLAs).
- Previous experience in a customer service or helpdesk role, preferably within a technical environment.
- Strong understanding of troubleshooting methodologies for software or hardware issues.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Proficiency in using helpdesk software and CRM systems.
- Patience, empathy, and a customer-centric attitude.
- Ability to work independently and collaboratively in a hybrid team setting.
- Strong organizational and time-management skills.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist - Technical Assistance
502 Northern, Northern
BHD20 Hourly
WhatJobs
Posted 25 days ago
Job Viewed
Job Description
Our client is a fast-growing tech company seeking a dedicated and empathetic Customer Support Specialist to provide top-tier technical assistance. This role is based at our **Shakhura, Northern, BH** office. You will be the first point of contact for our customers, addressing their inquiries, troubleshooting technical issues, and ensuring a positive customer experience. Responsibilities include responding to customer queries via phone, email, and chat in a timely and professional manner. You will diagnose and resolve technical problems, guide users through product features, and escalate complex issues to appropriate teams when necessary. Maintaining accurate customer records and documenting all interactions and resolutions is critical. Providing feedback to product development teams on customer pain points and suggestions for improvement is also a key aspect of this role. The ideal candidate will have excellent communication and active listening skills, with a patient and understanding demeanor. Prior experience in a customer service or technical support role is highly desirable. Familiarity with common software applications and troubleshooting techniques is a plus. A high school diploma or equivalent is required; some college coursework or a certification in a relevant field is an advantage. This is an excellent opportunity for someone who is passionate about helping others and thrives in a customer-facing environment. Join our client's support team and make a real difference in customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
7
Lead Customer Support Specialist - Technical Assistance
101 Hamad Town, Northern
BHD60000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is looking for an experienced and empathetic Lead Customer Support Specialist to join their fully remote support team. This position is crucial for maintaining our client's reputation for outstanding customer service by providing timely and effective technical assistance. As a remote-first organization, we foster a supportive and collaborative virtual environment, utilizing advanced CRM and communication platforms to ensure exceptional client interactions. The Lead Customer Support Specialist will be responsible for managing a queue of customer inquiries across various channels (email, chat, phone), troubleshooting complex technical issues, and guiding customers through solutions. You will also play a key role in training and mentoring junior support staff, developing support documentation, and identifying trends to improve the overall customer experience. This role requires a deep understanding of our client's products and services, strong analytical and problem-solving skills, and the ability to remain calm and professional under pressure. Excellent communication skills, both written and verbal, are essential. The ideal candidate will have a passion for helping others, a keen eye for detail, and a proactive approach to issue resolution. You must be comfortable working independently, managing your workload effectively, and contributing positively to a remote team culture. This is an opportunity to make a significant impact on customer satisfaction and loyalty within a growing company that values its employees and invests in their growth. We are committed to providing a flexible and supportive remote work experience. The role is associated with Hamad Town, Northern, BH , but is performed entirely remotely.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Lead - Multilingual Technical Assistance
1000 Jaww, Southern
BHD60000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client, a fast-growing SaaS company, is looking for a motivated and customer-centric Customer Support Lead to manage their global support operations. This is a fully remote position, ideal for an experienced support professional who excels at building and leading high-performing, distributed teams. The Lead will be responsible for ensuring exceptional customer service delivery, optimizing support processes, and fostering a positive customer experience. The ability to communicate fluently in multiple languages is a significant advantage.
Responsibilities:
Qualifications:
This fully remote role is critical to our operations and supports customers worldwide, including those in A'ali, Northern, BH . Join our dedicated remote team and help us delight our customers.
Responsibilities:
- Lead, train, and mentor a team of remote customer support representatives.
- Develop and implement customer support strategies, policies, and procedures to ensure high levels of customer satisfaction.
- Monitor key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores (CSAT).
- Manage inbound customer inquiries via phone, email, chat, and other channels.
- Troubleshoot technical issues and provide effective solutions to customers.
- Collaborate with product and engineering teams to identify and resolve recurring customer issues.
- Create and maintain comprehensive knowledge base articles and support documentation.
- Handle escalated customer complaints and complex issues with professionalism and efficiency.
- Conduct regular team meetings and performance reviews.
- Identify opportunities for process improvements and implement best practices in customer support.
- Ensure the team provides timely, accurate, and helpful support across various time zones.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Minimum of 4 years of experience in customer support or technical support, with at least 1 year in a team lead or supervisory role.
- Proven ability to lead and motivate a remote team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong technical aptitude and ability to quickly learn new software.
- Experience with help desk software and CRM systems (e.g., Zendesk, Salesforce Service Cloud).
- Proficiency in troubleshooting common technical issues.
- Ability to manage multiple priorities and work effectively under pressure.
- Fluent in English; proficiency in other languages (e.g., Arabic, French, Spanish) is a strong asset.
- Customer-centric mindset with a passion for delivering outstanding service.
This fully remote role is critical to our operations and supports customers worldwide, including those in A'ali, Northern, BH . Join our dedicated remote team and help us delight our customers.
This advertiser has chosen not to accept applicants from your region.
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