1 219 Troubleshooting jobs in Bahrain

• Provide advanced technical support and troubleshooting for software products.
• Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
• Diagnose and resolve complex technical issues, escalating to higher-level support when necessary.
• Document all customer interactions, issues, and resolutions in the support ticketing system.
• Create and maintain comprehensive knowledge base articles and user guides.
• Assist in training new support staff on products and procedures.
• Collaborate with engineering teams to report bugs and suggest product enhancements.
• Ensure customer satisfaction by providing effective and timely solutions.
• Participate in on-site team meetings and training sessions as required.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 4 years of experience in technical customer support or helpdesk roles.
• Proven ability to troubleshoot complex software issues.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
• Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Familiarity with (Specific Software/Technologies relevant to the client).
• Strong problem-solving and analytical skills.
• Ability to work effectively in a hybrid work environment.

• Provide remote technical support and troubleshooting for clients' equipment and systems.
• Guide customers through diagnostic procedures and repairs via phone, video, and remote access tools.
• Interpret technical manuals, schematics, and diagnostic reports.
• Maintain detailed records of customer interactions, troubleshooting steps, and resolutions.
• Collaborate with engineering and product development teams to identify and resolve recurring technical issues.
• Contribute to the development and updating of technical documentation and knowledge base articles.
• Ensure high levels of customer satisfaction through efficient and effective support.
• Stay current with product updates, technical specifications, and service procedures.
• Manage service requests and prioritize tasks effectively in a remote environment.

• Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
• Minimum of 3 years of experience in field service, technical support, or a related engineering role.
• Strong understanding of mechanical and electrical systems.
• Proficiency with remote diagnostic tools and common troubleshooting methodologies.
• Excellent verbal and written communication skills, with the ability to explain complex technical concepts clearly.
• Strong problem-solving and analytical abilities.
• Customer-centric approach with a dedication to service excellence.
• Ability to work independently and manage time effectively in a remote setting.
• Experience with (Specific industry-related equipment/software) is a plus.

We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.

Key Responsibilities:

• Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
• Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
• Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
• Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
• Install antivirus software, perform system updates, and educate users on secure practices for device protection.
• Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
• Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
• Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.

Qualifications:

• Minimum of a diploma in Information Technology or a related field.
• 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
• Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.

Technical Skills:

• Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
• Strong understanding of network setup and device connectivity troubleshooting.

Soft Skills:

• Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
• Strong problem-solving abilities and a proactive approach to addressing technical issues.
• Ability to work both independently and within a team environment.

Additional Requirements:

• This is a fully on-site role; remote work is not permitted.
• Applicants should currently reside in Bahrain, as this is an immediate requirement.

• Providing prompt and accurate technical support to clients via phone, email, and chat.
• Diagnosing and resolving hardware, software, and network issues for end-users.
• Guiding users through step-by-step solutions to technical problems.
• Documenting all support interactions, issues, and resolutions in the ticketing system.
• Escalating unresolved issues to senior support staff or relevant departments.
• Installing, configuring, and troubleshooting software applications and operating systems.
• Assisting with user account management and access permissions.
• Creating and maintaining knowledge base articles and FAQs for common issues.
• Participating in the testing and deployment of new software and system updates.
• Providing feedback to the product development team to improve user experience and system functionality.
• Adhering to service level agreements (SLAs) to ensure timely resolution of support tickets.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 2+ years of experience in technical support or helpdesk roles.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with common networking concepts (TCP/IP, DNS, DHCP).
• Experience with troubleshooting various hardware and software issues.
• Excellent problem-solving and analytical skills.
• Superior communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
• Experience with IT support ticketing systems (e.g., Zendesk, ServiceNow) is a plus.

• Provide first-level technical support to users experiencing hardware, software, and network issues.
• Diagnose and resolve technical problems efficiently and accurately through various communication channels (phone, email, chat).
• Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
• Escalate complex issues to appropriate senior technical teams when necessary.
• Create and maintain user guides, FAQs, and knowledge base articles.
• Assist users with software installations, configurations, and updates.
• Monitor system performance and identify potential issues.
• Provide exceptional customer service and ensure user satisfaction.
• Collaborate with team members to share knowledge and improve support processes.
• Contribute to the continuous improvement of support services and tools.

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
• Excellent troubleshooting and problem-solving skills.
• Exceptional customer service and communication skills, both written and verbal.
• Ability to explain technical concepts to non-technical users.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow).
• Familiarity with remote support tools.
• Self-motivated, organized, and able to work independently in a remote environment.
• A passion for technology and a willingness to learn.

• Provide first-line technical support to clients via phone, email, and in-person interactions.
• Diagnose and resolve software and hardware-related issues efficiently and effectively.
• Troubleshoot complex technical problems, escalating to higher-level support when necessary.
• Document all support requests, resolutions, and troubleshooting steps in the ticketing system.
• Create and maintain technical documentation, FAQs, and knowledge base articles.
• Assist clients with software installation, configuration, and upgrades.
• Identify recurring technical issues and provide feedback to the development team for product improvement.
• Educate clients on product features and best practices.
• Ensure a high level of customer satisfaction through prompt and professional service.
• Stay updated on product updates and new technologies relevant to the role.

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in technical support or a similar customer-facing IT role.
• Strong knowledge of operating systems (Windows, macOS), networking concepts, and common software applications.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
• Excellent troubleshooting and problem-solving skills.
• Outstanding communication and interpersonal abilities, with a focus on customer service.
• Ability to explain technical concepts clearly to non-technical users.
• Patience and a calm demeanor when dealing with frustrated clients.
• Ability to work effectively both independently and as part of a team.
• A strong desire to learn and adapt to new technologies.

• Provide first-level technical support to end-users via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain computer systems and software applications.
• Diagnose and resolve technical problems in a timely manner.
• Document all support interactions and resolutions in the ticketing system.
• Create and update knowledge base articles and user guides.
• Escalate unresolved issues to appropriate IT teams.
• Assist with user account management and access permissions.
• Conduct user training sessions on new software or procedures.
• Contribute to the improvement of IT support processes and tools.
• Monitor system performance and identify potential issues.
• Ensure data security and confidentiality for all user information.
• Participate in on-call rotation as needed.

• High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science, IT, or a related field is preferred.
• Proven experience in technical support or a similar IT role.
• Strong knowledge of operating systems (Windows, macOS, Linux).
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Experience with troubleshooting hardware and software issues.
• Excellent customer service and communication skills.
• Ability to explain technical information to non-technical users.
• Proficiency with help desk ticketing systems.
• CompTIA A+, Network+, or similar certifications are a plus.
• Ability to work independently and manage time effectively in a remote setting.