49 Bahrain Airport Services jobs in Bahrain

Job Summary:

The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:

1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
3. Troubleshoot and resolve customer issues in a professional and empathetic manner
4. Identify opportunities to upsell or cross-sell relevant products and services
5. Maintain detailed records of customer interactions and follow-up actions
6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
7. Participate in training programs to continuously develop product knowledge and customer service skills
8. Adhere to company policies, procedures, and quality standards in all customer interactions
9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

1. Bachelor's degree preferred
2. 1-2 years of experience in a customer service or call center environment
3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
5. Proficient in using customer relationship management (CRM) software and other relevant technology
6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
7. Flexibility to work in shifts, including weekends and holidays, as needed
8. B2 English Level is a must
9. Bahraini nationals only

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
3. Troubleshoot and resolve customer issues in a professional and empathetic manner
4. Identify opportunities to upsell or cross-sell relevant products and services
5. Maintain detailed records of customer interactions and follow-up actions
6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
7. Participate in training programs to continuously develop product knowledge and customer service skills
8. Adhere to company policies, procedures, and quality standards in all customer interactions
9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

1. Bachelor's degree preferred
2. 1-2 years of experience in a customer service or call center environment
3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
5. Proficient in using customer relationship management (CRM) software and other relevant technology
6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
7. Flexibility to work in shifts, including weekends and holidays, as needed
8. B2 English Level is a must

Bahraini nationals only

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services.
• Resolve customer complaints and issues efficiently and effectively.
• Process orders, returns, and exchanges as needed.
• Maintain accurate customer records and document all interactions.
• Identify and escalate complex issues to supervisors when necessary.
• Follow communication procedures, guidelines, and policies.
• Contribute to team effort by accomplishing related results as needed.
• Gather customer feedback and share insights with the team for service improvement.
• Maintain a positive and professional attitude towards customers and colleagues.

• High school diploma or equivalent; some college coursework or relevant certifications are a plus.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and active listening skills.
• Proficiency with CRM systems and support ticketing software.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and maintain productivity in a remote environment.
• Patience and empathy when dealing with customer issues.
• Tech-savvy with the ability to learn new software quickly.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and complaints efficiently and effectively.
• Process orders, returns, and exchanges as per company guidelines.
• Document all customer interactions and transactions in the CRM system.
• Identify and escalate priority issues to the appropriate departments.
• Gather customer feedback and share insights with the team to improve services.
• Maintain a high level of product knowledge and service expertise.
• Adhere to service level agreements (SLAs) and performance metrics.
• Contribute to team goals and foster a positive customer service environment.
• Assist in training new team members as needed.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Previous experience in customer service or a related field is preferred.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using computers and various software applications, including CRM systems.
• Ability to multitask and manage time effectively in a remote setting.
• Patience, empathy, and a positive attitude.
• Reliable internet connection and a dedicated workspace.
• Fluency in English is essential, additional languages are a bonus.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues, complaints, and requests efficiently and effectively.
• Document all customer interactions and transactions accurately in the CRM system.
• Identify opportunities to enhance the customer experience and provide feedback for service improvement.
• Process orders, returns, and exchanges as needed.
• Escalate complex issues to the appropriate departments or supervisors for resolution.
• Maintain a high level of product and service knowledge.
• Adhere to company service standards and performance metrics.
• Build rapport and establish trust with customers.
• Participate in training sessions to stay updated on product offerings and service protocols.

• High school diploma or equivalent; associate's or bachelor's degree is a plus.
• Proven customer support experience (1-2 years preferred).
• Excellent communication skills, both verbal and written.
• Strong active listening and problem-solving abilities.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using CRM software and MS Office applications.
• Ability to multitask and manage time effectively.
• Familiarity with basic troubleshooting techniques.
• Ability to adapt to a fast-paced environment.
• Comfortable working in a hybrid model, splitting time between office and remote work.

1. BRIEF DESCRIPTION OF JOB FUNCTION

The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.

This role requires an individual who is self-motivated with high levels of energy and drive. The Call Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.

2. DUTIES ACTUALLY PERFORMED BY THIS POSITION:

1. Answer all calls within 2 rings
2. Cordial and positive tone of voice in all calls
3. Focus on the needs of the customer and provide for their queries and requests
4. Sell, up-sell, and cross-sell different products and services to the customer
5. Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
6. Data entry
7. Filing and documentation management
8. Updating information and ensuring accuracy of data records

1. ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/EXPERIENCE/SKILLS)

1. Minimum of high school certification
2. Diploma and some form of work experience is preferred
3. Strong communication skills
4. Good selling skills
5. Positive energy and teamwork ethos
6. Excellent written and oral communication skills
7. Strong English language proficiency
8. Good understanding of the services
9. Be highly computer literate, particularly in Microsoft Office Products

2. TYPICAL WORKING CONDITIONS

Normal Working Hours: 40 hours a week

Working Timing: rotating shift

Work may require occasional weekend and/or evening work

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Escalate complex problems to appropriate departments for resolution.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify customer needs and suggest appropriate solutions or services.
• Proactively identify trends in customer inquiries and feedback to suggest service improvements.
• Maintain a high level of product knowledge and understanding of company procedures.
• Contribute to team goals and objectives.
• Provide feedback to management on customer satisfaction and areas for improvement.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Minimum of 2 years of experience in customer service, technical support, or a related field.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency in using customer relationship management (CRM) software and helpdesk systems.
• Ability to multitask and manage time effectively in a dynamic environment.
• A patient and empathetic approach to customer interactions.
• Ability to work collaboratively in a hybrid team setting.
• Basic computer proficiency.