10 Airport jobs in Bahrain

Company : Gulf Air Group

Division : Information Technology

Location : (Location)

Department : Information Technology

Closing Date : 18-Feb-2025

To architect, design, plan, implement and support all Safety and Security systems, as a technical expert in these areas, to provide the company with the necessary Safety and Security services to achieve its strategic objectives.

1. Monitor, maintain and support services, within specialism area, to ensure the security, integrity and access to these critical information assets by ICT's internal and external customers.
   Monitor, manage and maintain solutions to ensure maximum uptime.
   Perform daily systems monitoring, including verifying the integrity and availability of all solution resources, capacity management, reviewing system and application logs, and verifying completion of scheduled jobs.
   Manage solution enhancements to improve business performance.
   Perform systems maintenance and management, including solution administration, upgrades, audits and user account management.
   Develop and improve efficient and reliable deployment and maintenance strategies.
   Draft and maintain solution architecture, configuration and operating procedure documentation on a continuous basis.
   Advise on solution security, backups, and disaster recovery needs.
   Ensure that all requests for support are dealt with according to set standards and procedures.
2. Perform and conduct Enterprise ICT activities as per service level agreements to ensure ICT's internal and external customers are provided with the required uninterrupted services to achieve their objectives.
   Develop implementation plans for complex requests for change. Lead the assessment, analysis, development, documentation and implementation of changes based on requests for change.
   Ensure that incidents are handled according to agreed procedures. Analyze causes of incidents, and inform service owners in order to minimize probability of recurrence to contribute to service improvement.
   Ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services. Coordinate the implementation of agreed remedies and preventative measures.
   Monitor and report on supplier performance, customer satisfaction, and market intelligence. Engage proactively and collaboratively with suppliers to resolve incidents, problems, or unsatisfactory performance.
   Analyze service availability, reliability, maintainability and serviceability. Ensure that services meet and continue to meet all of their agreed performance targets and service levels.
   Document and maintain IT assets, inclusive of software, hardware and licenses, within specialism area, and act to highlight and resolve potential instances of unauthorized assets such as unlicensed copies of software.
   Be available for off-hours planned service windows, as well as other off-hours maintenance work as and when required.
   Provide 24x7 on call day-to-day support on specialism area solutions and services.
3. Perform and conduct DevOps activities to deliver, evolve and improve services at a high velocity to better meet the demand of ICT's internal and external customers.
   Implement, configure and maintain tools, including automation, to identify, track, log and maintain accurate, complete and current information on service configurations, within specialism area.
   Design, implement and maintain system, within specialism area, integrations with internal and external systems to ensure that they meet functional requirements, interface specifications and ICT's security and governance standards and policies.
   Collaborate with technical teams to develop and agree system integration plans. Assist in database support activities.
   Use system management tools to collect and report on load and performance statistics and to automate the provisioning, testing and deployment of new and changed system components.
   Design, code, verify, test, document, amend and refactor complex programs, scripts or integrations, within specialism area.
   Create test cases using in-depth technical analysis of both functional and non-functional specifications such as reliability, efficiency, usability, maintainability and portability. Produce test scripts and materials to test new and amended software or services.
4. Design, implement and maintain digital transformation initiatives and associated architectures, as assigned by Manager, to meet the demand of ICT's internal and external customers to ensure they achieve their objectives and improve business value.
   Technical solution architecture design, planning, implementation and the highest level of performance tuning.
   Design components and modules using appropriate modelling techniques and recommend designs that take into account target environment, existing systems and performance and security requirements.
   Adopt appropriate systems design methods, tools and techniques, as promulgated by section Director, in the translation of planned architecture into working solutions.
   Produce specifications of cloud-based or on premises components, tiers and interfaces for translation into detailed designs of services and products.
   Monitor system performance and implement performance tuning.
   Determine opportunities for improvement of the current solutions and assess future enhancements.
   Investigate new and emerging technologies and where possible automate manual tasks.
5. Plan and co-ordinate activities to manage and implement the full project management lifecycle for complex projects from initiation to final operational stage, including the transition into “business-as-usual”, to ensure delivery within scope, schedule and budget.
   Plan and drive scoping, requirements definition and prioritization activities for large and complex initiatives.
   Investigate operational requirements, problems, and opportunities, seeking effective business solutions.
   Review business cases and determine appropriate procurement routes.
   Evaluate the quality of project outputs against agreed service acceptance criteria.
   Oversee and measure the fulfillment of contractual obligations using key performance indicators.
   Support programme or project control boards and provide basic guidance on individual project proposals.

A Diploma degree as minimum to accept while a BSc. Degree in Computer Science or equivalent is preferred.

A minimum of 0-2 years’ experience in related field.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application, you would need the following document(s):

• Monitor and manage daily airport operations, including flight schedules, gate assignments, and ground handling activities.
• Coordinate with airline representatives, air traffic control, security personnel, and other airport stakeholders.
• Respond to operational disruptions and emergencies, implementing contingency plans as needed.
• Ensure compliance with all aviation regulations, safety standards, and security protocols.
• Assist in the management of airport facilities and infrastructure, reporting any issues or maintenance requirements.
• Develop and distribute operational reports, performance metrics, and situational updates.
• Support the implementation of new operational procedures and technologies.
• Liaise with customs, immigration, and other government agencies as required.
• Manage passenger flow and provide assistance during peak travel periods or disruptions.
• Oversee ground support equipment operations and coordination.
• Conduct regular safety inspections and audits of operational areas.
• Provide support for special events or VIP movements.
• Maintain effective communication channels across all airport departments and external partners.
• Assist in the training and onboarding of new operational staff.

• Bachelor's degree in Aviation Management, Business Administration, Logistics, or a related field.
• Minimum of 3 years of experience in airport operations, airline operations, or a related aviation field.
• Strong understanding of airport operations, air traffic control principles, and aviation safety regulations.
• Excellent communication, interpersonal, and coordination skills.
• Ability to work effectively under pressure in a dynamic and fast-paced environment.
• Proficiency in Microsoft Office Suite and airport operations software is a plus.
• Detail-oriented with strong analytical and problem-solving capabilities.
• Ability to work flexible hours, including nights, weekends, and holidays, as required.
• Valid driver's license.
• Knowledge of airport security procedures and protocols.
• This position requires regular on-site presence at the airport in **Hamad Town, Northern, BH**, and is not remote.

• Oversee and manage all aspects of airport operations, including airside and landside activities.
• Ensure compliance with all relevant aviation regulations, safety standards, and security protocols.
• Coordinate daily activities of airlines, air traffic control, ground handlers, and other service providers.
• Develop, implement, and refine operational procedures and policies.
• Manage and mentor a team of operations staff, providing guidance and support.
• Monitor airport performance metrics and identify areas for improvement.
• Respond effectively to operational disruptions, incidents, and emergencies.
• Manage resources, including staffing, equipment, and facilities, to optimize efficiency.
• Liaise with regulatory bodies and external agencies.
• Contribute to the development and implementation of strategic airport plans.

• Bachelor's degree in Aviation Management, Business Administration, Logistics, or a related field.
• Minimum of 5 years of progressive experience in airport operations management.
• In-depth knowledge of airport operations, aviation regulations, and safety management systems.
• Proven leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work flexible hours, including nights, weekends, and holidays, as required by operational needs.
• Proficiency in airport management software and systems.

Company

Division

Operations

Location

Department

Operations

Closing Date

24-Nov-2024

Conduct Airport Service Quality (ASQ) surveys, fieldwork studies, and other data collection initiatives. This role is essential for gathering insights into passenger journey and operational efficiency. The Associate will ensure accurate data collection, analysis, and reporting to support continuous improvement efforts and enhance overall customer satisfaction.

Responsibilities include collaborating with various airport stakeholders, maintaining high standards of data integrity, and contributing to strategic decision-making processes based on collected data.

1. Conduct Surveys: Administer and manage airport operations surveys to gather relevant data tailored to specific study requirements, ensuring a comprehensive understanding of customer satisfaction.
2. Execute ASQ fieldwork in accordance with the Airport Council International (ACI) guidelines and established sample plans, ensuring adherence to best practices.
3. Assess Airport Services: Conduct thorough assessments of various airport services and facilities to verify compliance with ASQ and Service Level Agreement (SLA) standards, identifying areas needing improvement.
4. Data Collection: Utilize diverse methodologies, including direct observations, interviews, and case studies, to collect and compile accurate data that informs operational decisions. Provide insights and feedback to support continuous improvement in airport services and operations fostering a culture of excellence and responsiveness to passenger needs.
5. Prepare detailed reports on findings, highlighting areas of improvement and recommending actions to enhance service quality based on conducted surveys and studies.
6. Stakeholder Management: Work closely with various departments, including customer service, operations, and management, to ensure alignment on service standards and improvement initiatives. Engage with passengers, stakeholders, and airport authorities to gather qualitative feedback, enriching the quantitative data collected through surveys.

Minimum: High School Diploma.

Desirably: experience in aviation or business field.

Fluent in the main local language (Arabic).

Upper-intermediate knowledge of English.

Excellent verbal and written communication skills for effective survey administration and reporting.

Good interpersonal skills to interact effectively with passengers, staff, and stakeholders.

High level of attention to detail in conducting quality checks and data collection.

Proficiency in using survey tools, data collection devices, and reporting software (Excel, PowerPoint, Word).

Ability to identify issues and propose practical solutions to enhance service quality.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

Oversee ground operations across the region to deliver safe, secure, and on-time service that reflects GulfAir’s commitment to customer excellence.

Monitor station passenger handling and service quality, implementing corrective actions as needed.

Ensure Airport Managers are fully aware of Gulf Air objectives and are updated on industry developments, marketing, sales, and service procedures.

Collaborate with fellow Regional Managers to share market insights, development opportunities, and ensure cross-departmental alignment.

Plan and develop improvement programs for customer service enhancements in conjunction with Airport Managers, updating Regional and Area Managers so that service products can be used as sales tools throughout the region/network.

Provide practical assistance to airport managers regarding service standards, including customer service and flight handling. Introduce and monitor practical measurement methods to maintain high service standards.

Drive airport and ancillary sales, manage disruption scenarios to maximize revenue, and minimize losses without compromising customer service.

Analyze station service performance, including passenger handling, mishandled baggage, inadmissible passengers, and on-time performance, identifying shortfalls and developing action plans for improvement.

Review customer complaints with Airport Managers and report findings to Customer Care/Legal Affairs.

Oversee the efficient handling of flight disruptions while maintaining customer service standards in line with Operations manuals.

Participate in negotiating ground handling agreements with Senior Management and provide recommendations.

Regularly review station performance, involving all stakeholders in operational enhancement processes.

Ensure station contracts/SLAs are current and processed according to procurement policies and Bahrain Tender Board regulations.

Verify and check station invoices in accordance with company policy.

Ensure stations comply with LPC regulations and implement corrective actions when necessary.

Manage station safety, security, and on-time performance targets, prioritizing customer satisfaction.

Maximize ancillary revenue and utilize the budget efficiently to minimize costs without compromising service quality.

Oversee staff training and development, ensuring high customer service standards.

Support training and performance reviews through sound management techniques and leadership to maintain high morale.

Optimize local resource utilization within the region to meet targets and improve productivity.

Assist Airport Managers with staff recruitment to maintain quality and standards.

Ensure all contracts/SLAs are in place and up-to-date.

Ensure timely closure of internal audits, quality assurance audits, and safety findings by Airport Managers.

Ensure compliance with Gulf Air procurement policies.

Deliver tasks assigned by SMGO, DGO, and COO as relevant.

Bachelor’s degree in aviation management or equivalent.

Minimum of 6 years of relevant experience.

GA.18.M

If you meet the criteria and are enthusiastic about the role, we welcome your application. To complete the application, you will need the following document(s):

To architect, design, plan, implement and support all Airport Passenger systems, as a technical expert in these areas, to provide the company with the necessary Passenger services to achieve its strategic objectives.

1. Monitor, maintain and support services, within specialism area, to ensure the security, integrity and access to these critical information assets by ICT's internal and external customers.
   • Monitor, manage and maintain solutions to ensure maximum uptime.
   • Perform daily systems monitoring, including verifying the integrity and availability of all solution resources, capacity management, reviewing system and application logs, and verifying completion of scheduled jobs.
   • Manage solution enhancements to improve business performance.
   • Perform systems maintenance and management, including solution administration, upgrades, audits and user account management.
   • Develop and improve efficient and reliable deployment and maintenance strategies.
   • Draft and maintain solution architecture, configuration and operating procedure documentation on a continuous basis.
   • Advise on solution security, backups, and disaster recovery needs.
   • Ensure that all requests for support are dealt with according to set standards and procedures.
2. Perform and conduct Enterprise ICT activities as per service level agreements to ensure ICT's internal and external customers are provided with the required uninterrupted services to achieve their objectives.
   • Develop implementation plans for complex requests for change. Lead the assessment, analysis, development, documentation and implementation of changes based on requests for change.
   • Ensure that incidents are handled according to agreed procedures. Analyze causes of incidents and inform service owners in order to minimize probability of recurrence to contribute to service improvement.
   • Ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services. Coordinate the implementation of agreed remedies and preventative measures.
   • Monitor and report on supplier performance, customer satisfaction, and market intelligence. Engage proactively and collaboratively with suppliers to resolve incidents, problems, or unsatisfactory performance.
   • Analyze service availability, reliability, maintainability and serviceability. Ensure that services meet and continue to meet all of their agreed performance targets and service levels.
   • Document and maintain IT assets, inclusive of software, hardware and licenses, within specialism area, and act to highlight and resolve potential instances of unauthorized assets such as unlicensed copies of software.
   • Be available for off-hours planned service windows, as well as other off-hours maintenance work as and when required.
   • Provide 24x7 on call day-to-day support on specialism area solutions and services.
3. Perform and conduct DevOps activities to deliver, evolve and improve services at a high velocity to better meet the demand of ICT's internal and external customers.
   • Implement, configure and maintain tools, including automation, to identify, track, log and maintain accurate, complete and current information on service configurations, within specialism area.
   • Design, implement and maintain system, within specialism area, integrations with internal and external systems to ensure that they meet functional requirements, interface specifications and ICT's security and governance standards and policies.
   • Collaborate with technical teams to develop and agree system integration plans. Assist in database support activities.
   • Use system management tools to collect and report on load and performance statistics and to automate the provisioning, testing and deployment of new and changed system components.
   • Design, code, verify, test, document, amend and refactor complex programs, scripts or integrations, within specialism area.
   • Create test cases using in-depth technical analysis of both functional and non-functional specifications such as reliability, efficiency, usability, maintainability and portability. Produce test scripts and materials to test new and amended software or services.
4. Design, implement and maintain digital transformation initiatives and associated architectures, as assigned by Manager, to meet the demand of ICT's internal and external customers to ensure they achieve their objectives and improve business value.
   • Technical solution architecture design, planning, implementation and the highest level of performance tuning.
   • Design components and modules using appropriate modelling techniques and recommend designs that take into account target environment, existing systems and performance and security requirements.
   • Adopt appropriate systems design methods, tools and techniques, as promulgated by section Director, in the translation of planned architecture into working solutions.
   • Produce specifications of cloud-based or on premises components, tiers and interfaces for translation into detailed designs of services and products.
   • Monitor system performance and implement performance tuning.
   • Determine opportunities for improvement of the current solutions and assess future enhancements.
   • Investigate new and emerging technologies and where possible automate manual tasks.
5. Plan and co-ordinate activities to manage and implement the full project management lifecycle for complex projects from initiation to final operational stage, including the transition into “business-as-usual”, to ensure delivery within scope, schedule and budget.
   • Plan and drive scoping, requirements definition and prioritization activities for large and complex initiatives.
   • Investigate operational requirements, problems, and opportunities, seeking effective business solutions.
   • Review business cases and determine appropriate procurement routes.
   • Evaluate the quality of project outputs against agreed service acceptance criteria.
   • Oversee and measure the fulfillment of contractual obligations using key performance indicators.
   • Support programme or project control boards and provide basic guidance on individual project proposals.

A diploma degree as minimum to accept while a bachelor's degree in computer science or equivalent is preferred.

A minimum of 0-2 years’ experience in related field.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

Company

Gulf Air Group

Division

Information Technology

Location

Department

Information Technology

Closing Date

09-May-2025

Perform L1 and L2 roles and responsibilities by being the ICT Point of Contact. ICT Field Support shall attend to Users incidents and service requests, providing technical support while maintaining excellent customer relations.

ICT field support is a centralized knowledge competency for the various ICT systems at Bahrain International Airport. The knowledge is transformed into actions by maintaining systems, resolving issues, and providing new services to BAC ICT customers/users, following the department's SOP, policies, and procedures. ICT field support shall perform multiple tasks simultaneously, including handling interruptions, and returning to and completing tasks in a timely manner.

1. Receive incident reports and service requests from users via telephone, SAHAB, or email.
2. Perform incident classification, prioritization, and correlation with other reported incidents, matching against known errors.
3. Record all incident details on the incident management system.
4. Link the incident record to the User ID and configurations.
5. Provide first-level support to attempt to resolve incidents, using remote control if necessary.
6. Escalate incidents to level 3 support by creating a work order on Service Desk and assigning it accordingly.
7. Track incidents until closure and keep users updated on status.
8. Escalate if incident resolution times exceed agreed service levels.
9. Conduct quality checks on closed incidents and service requests.
10. Link service request records to User ID and configurations.
11. Forward service requests to appropriate IT support groups per procedures.
12. Track service requests until closure and update users.
13. Escalate if service request completion exceeds service levels.
14. Maintain and update documentation related to technical procedures, user guides, and applications.
15. Prepare new PCs/notebooks for deployment, including OS installation, application setup, and configuring user profiles and BIOS settings.
16. Install new PCs and peripherals like printers and scanners, verifying site readiness.
17. Install additional applications as required by users.
18. Install and configure networked printers for BAC applications and airport operations.
19. Inspect and troubleshoot time attendance devices across sites.
20. Perform OS and application upgrades as needed.
21. Recover lost user data when possible.
22. Relocate PCs and peripherals as needed.
23. Attend on-site troubleshooting escalations.
24. Research, diagnose, troubleshoot, and resolve system issues.
25. Assist with major desktop OS rollouts and software licensing.
26. Track hardware and software details, including models, versions, serial numbers, and licenses.
27. Perform other tasks as part of L1 & L2 support.
28. Diagnose and resolve incidents at the initial level when appropriate.
29. Understand customer business needs and manage system events accordingly.
30. Maintain understanding of SLAs.
31. Assign cases from the support queue to L2 and third-line support.
32. Support Microsoft core business applications and OS, including Windows Server, Exchange, SQL, SharePoint.
33. Implement and support disaster recovery solutions.
34. Provide network-level support for WAN/LAN, routers, firewalls, and security.
35. Perform related duties as assigned and ensure compliance with company policies.

A minimum of a Diploma is required; a BSc. in Computer Science or equivalent is preferred.

0-2 years of related experience preferred.

If you meet the criteria and are enthusiastic about the role, we welcome your application. Please prepare the following documents to complete your application:

Company : Gulf Air Group

Division : Information Technology

Location : Bahrain International Airport

Department : Information Technology

Closing Date : 18-Feb-2025

Perform L1 and L2 roles and responsibilities by being the ICT Point of Contact. ICT Field Support shall attend to user incidents and service requests where technical competence meets customer relations.

ICT field support is a centralized knowledge competency for the various ICT systems that run Bahrain International Airport, transforming knowledge into actions by maintaining systems, resolving issues, and providing new services to BAC ICT customers/users by following the department's SOPs, policies, and procedures. ICT field support shall perform multiple tasks simultaneously, including handling interruptions, and returning to and completing tasks in a timely manner.

1. Receive incident reports and service requests from users via telephone, SAHAB, or email.
2. Perform incident classification, prioritization, and correlation with other reported incidents and matching against known errors.
3. Record all required incident details on the incident management system.
4. Link the incident record to the User ID and configurations.
5. First level support to attempt to resolve the incident, using remote control if necessary for incident resolution.
6. If the incident requires escalation to level 3 support, create a work order on Service Desk and assign it to the appropriate level 3 support group.
7. Track the incident until closure and keep the user up to date with the incident status.
8. Functional escalation in case the incident resolution times exceed the agreed service levels.
9. Selective quality checks on closed incidents & service requests.
10. Link the service request record to the User ID and configurations.
11. Forward the service request to the proper IT support group, in accordance with the service request procedures.
12. Track the service request until closure and keep the user up to date with the status.
13. Functional escalation in case the service request completion times exceed the agreed service levels.
14. Maintain and update documentation relating to technical procedures, user guides, and applications.
15. Preparation of new PCs/notebook computers for deployment, including unpacking, installation of the operating system, installation of applications and clients, and setting of user profiles & PC BIOS parameters as per BAC policies.
16. Installation of new PCs and locally attached peripherals such as printers and image scanners. The installation includes site readiness inspection to verify availability of proper desktop, power outlets, and network outlets in a timely manner.
17. Installation of additional applications as per user’s requirements such as Airport Operating System applications, Acrobat Reader, AUTOCAD, etc.
18. Preparation and onsite installation of networked printers that will serve BAC Business Applications users.
19. Preparation and onsite installation of printers for users and airport Operation systems.
20. Inspecting and troubleshooting the time attendance recording devices distributed across all sites.
21. Upgrade of operating systems and applications as per BAC Business requirements.
22. Recovery (if possible) of lost user data caused by hardware or software.
23. Relocation of PCs & peripherals as required by users.
24. Attend on-site troubleshooting upon escalation.
25. Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
26. Provide advice, plan, and assist with major desktop OS rollouts.
27. Provide input and assistance into software licensing.
28. Track hardware and software model, version, serial numbers, and licensing model.
29. Any other tasks required as part of L1 & L2 support.
30. Perform initial level diagnosis of incidents and resolve them when appropriate.
31. Demonstrate a good understanding of the customer’s business needs and apply them to the management of system events & incidents.
32. Develop and maintain an understanding of customer Service Level Agreements.
33. Accept cases from the support queue and assign them to service desk L2 and third line support.
34. IT support relating to technical issues involving Microsoft’s core business applications and operating systems.
35. Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
36. Implement and support disaster recovery solutions.
37. Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
38. Perform related duties as assigned by supervisor.
39. Maintain compliance with all company policies and procedures.

A Diploma degree as minimum to accept while a BSc. Degree in Computer Science or equivalent is preferred. A minimum of 2 years’ experience in related field.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application, you would need the following document(s):