459 Support Services jobs in Bahrain
Translation Support Services Balouch (Balochi)
Juffair, Capital
Sanford Federal, Inc.
Posted today
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Job Description
**Position Overview**:The Linguist (Balouchi/Urdu) will play a crucial role in supporting the mission of the Naval Criminal Investigative Service (NCIS) Transnational Crimes Unit (TCU) in the Middle East Field Office (MEFO). The linguist will provide essential linguistic support to facilitate maritime interdictions of vessels trafficking illicit cargo in the NCIS MEFO, U.S. Central Command (CENTCOM), and U.S. Africa Command (AFRICOM) Areas of Responsibility (AORs). This role requires fluency in Balouchi and Urdu, along with the ability to flexibly deploy on short notice.
**Key Responsibilities**:
**Translation and Transcription**:Perform Title III translation and transcription services, translating verbal and written communications between target languages (Balouchi/Urdu) and English.
Ensure accuracy and fidelity in translating documents, conversations, and other materials related to TCU missions.
**Interpreter and Monitor/Linguist/Transcriber**:Serve as an interpreter during face-to-face interactions, enabling effective communication between TCU personnel and the masters and crews of interdicted dhows.
Monitor, transcribe, and interpret conversations, providing real-time linguistic support during operations.
**Category Two Linguist**:Hold and maintain a valid SECRET level clearance.
Possess Interagency Language Roundtable (ILR) proficiency of ILR 3 in both Balouchi and Urdu.
Demonstrate experience in translating written materials and interpreting speech.
**Mission Support**:Travel with TCU agents to various locations within the AOR to assist with interdictions of dhows by foreign partners.
Be available for short-fused missions and taskers, responding promptly to support TCU operations.
**Availability and Physical Requirements**:Maintain on-call availability and be physically capable of sitting, standing, climbing, and engaging in physical exertion for extended periods.
Ensure the ability to travel in and out of the Kingdom of Bahrain and other AOR countries without delay or hindrance.
**Qualifications**:
- Fluency in Balouchi and Urdu languages.
- Category Two Linguist certification.
- Valid SECRET level clearance.
- ILR proficiency of ILR 3.
- Experience in translation and interpretation in a law enforcement or maritime security context.
- Ability to travel on short notice and work in dynamic, unpredictable environments.
**Additional Details**:
- **Location**: Various locations within the NCIS MEFO, CENTCOM, and AFRICOM AORs.
- **Work Schedule**: Flexible, based on mission requirements.
- **Holidays**: Required to work during recognized holidays.
**Key Responsibilities**:
**Translation and Transcription**:Perform Title III translation and transcription services, translating verbal and written communications between target languages (Balouchi/Urdu) and English.
Ensure accuracy and fidelity in translating documents, conversations, and other materials related to TCU missions.
**Interpreter and Monitor/Linguist/Transcriber**:Serve as an interpreter during face-to-face interactions, enabling effective communication between TCU personnel and the masters and crews of interdicted dhows.
Monitor, transcribe, and interpret conversations, providing real-time linguistic support during operations.
**Category Two Linguist**:Hold and maintain a valid SECRET level clearance.
Possess Interagency Language Roundtable (ILR) proficiency of ILR 3 in both Balouchi and Urdu.
Demonstrate experience in translating written materials and interpreting speech.
**Mission Support**:Travel with TCU agents to various locations within the AOR to assist with interdictions of dhows by foreign partners.
Be available for short-fused missions and taskers, responding promptly to support TCU operations.
**Availability and Physical Requirements**:Maintain on-call availability and be physically capable of sitting, standing, climbing, and engaging in physical exertion for extended periods.
Ensure the ability to travel in and out of the Kingdom of Bahrain and other AOR countries without delay or hindrance.
**Qualifications**:
- Fluency in Balouchi and Urdu languages.
- Category Two Linguist certification.
- Valid SECRET level clearance.
- ILR proficiency of ILR 3.
- Experience in translation and interpretation in a law enforcement or maritime security context.
- Ability to travel on short notice and work in dynamic, unpredictable environments.
**Additional Details**:
- **Location**: Various locations within the NCIS MEFO, CENTCOM, and AFRICOM AORs.
- **Work Schedule**: Flexible, based on mission requirements.
- **Holidays**: Required to work during recognized holidays.
This advertiser has chosen not to accept applicants from your region.
0
Remote Case Manager - Community Support Services
26101 Galali
BHD55000 Annually
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Job Description
Our client, a dedicated organization committed to empowering individuals and families within the community, is seeking a compassionate and organized Remote Case Manager. This fully remote position involves providing essential support and advocacy services to clients, helping them navigate complex social systems and achieve their personal goals. The ideal candidate will possess strong interpersonal skills, a deep understanding of social services, and the ability to build trusting relationships with clients from a distance.
Responsibilities:
Qualifications:
Responsibilities:
- Conduct comprehensive client needs assessments to identify support requirements and develop individualized service plans.
- Connect clients with appropriate community resources, including housing assistance, employment services, healthcare, and educational programs.
- Provide ongoing emotional support, guidance, and advocacy to clients throughout their service journey.
- Monitor client progress and regularly reassess needs, adjusting service plans as necessary.
- Maintain accurate and confidential client records, documenting all interactions and progress.
- Collaborate with other service providers, government agencies, and community organizations to coordinate care.
- Respond to client inquiries and concerns in a timely and professional manner.
- Facilitate client access to necessary services and ensure follow-up to confirm successful linkage.
- Educate clients on available resources and empower them to advocate for themselves.
- Adhere to ethical guidelines and confidentiality standards in all aspects of work.
Qualifications:
- Bachelor's degree in Social Work, Psychology, Sociology, or a related human services field.
- Minimum of 3 years of experience in case management or a related role within community and social services.
- Strong knowledge of local social services, community resources, and support systems.
- Excellent assessment, counseling, and crisis intervention skills.
- Proficiency in case management software and electronic health records (EHR) systems.
- Exceptional interpersonal and communication skills, with the ability to build rapport and trust with diverse populations.
- Strong organizational and time management skills, with the ability to manage a caseload remotely.
- Demonstrated ability to work independently and collaboratively as part of a remote team.
- Commitment to social justice, advocacy, and client empowerment.
- Understanding of confidentiality and ethical practice in social services.
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1
Senior Care Manager - Elderly Support Services
70001 Zallaq, Southern
BHD25 Hourly
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Our client is seeking a dedicated and experienced Senior Care Manager to oversee a vital portfolio of community and social care services. This role is crucial for ensuring the highest standards of care are met for vulnerable individuals within the **Zallaq, Southern, BH** community. The Senior Care Manager will be responsible for the day-to-day operations of care programs, including staff supervision, resource allocation, and quality assurance. This will involve developing and implementing individualized care plans, conducting regular assessments, and fostering a supportive and professional environment for both clients and staff. A key aspect of the role will be liaising with families, healthcare professionals, and external agencies to ensure a cohesive and integrated care approach. The ideal candidate will possess exceptional leadership skills, a deep understanding of social care regulations, and a compassionate approach to caregiving. Responsibilities will include managing budgets, ensuring compliance with all relevant legislation and company policies, and contributing to the strategic development of the organization. You will also be involved in recruitment, training, and performance management of care staff, promoting a culture of continuous improvement and professional development. This position offers a dynamic work environment where your contributions directly impact the well-being of the community. A commitment to advocacy for clients and a proactive problem-solving attitude are essential. The hybrid nature of this role allows for flexibility, blending essential on-site client interaction and team management with remote administrative and planning tasks. We are looking for someone who can inspire and lead by example, driving excellence in all aspects of community care delivery. Experience in a similar managerial role within the social care sector is highly preferred, along with relevant qualifications in health and social care management. This is an excellent opportunity to make a significant difference.
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2
Senior Social Worker - Family Support Services
4040 BH Galali
BHD45000 Annually
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Posted 2 days ago
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Job Description
Our client, a reputable non-profit organization dedicated to enhancing community well-being, is seeking a compassionate and experienced Senior Social Worker for their Family Support Services program in Sanad, Capital, BH . This pivotal role involves providing comprehensive case management, counseling, and advocacy services to families facing various challenges. The ideal candidate will possess a deep commitment to social justice and a strong understanding of child welfare, domestic violence, and mental health issues. Responsibilities include conducting comprehensive assessments of family needs, developing individualized support plans, and connecting families with appropriate community resources and services. You will play a crucial role in crisis intervention, offering emotional support and practical guidance to clients. The Senior Social Worker will also be responsible for maintaining accurate and confidential case records, preparing reports, and collaborating with other professionals, including educators, healthcare providers, and government agencies, to ensure coordinated care. This position requires excellent interpersonal skills, cultural competency, and the ability to work effectively with diverse populations. The successful applicant will also contribute to program development and evaluation, and may be involved in training or supervising junior staff. This is an opportunity to make a tangible difference in the lives of vulnerable individuals and families in the community.
Responsibilities:
Responsibilities:
- Provide direct casework, counseling, and support to families.
- Conduct thorough needs assessments and develop intervention strategies.
- Facilitate referrals to community services, healthcare, and educational resources.
- Offer crisis intervention and support during emergencies.
- Maintain accurate and timely case documentation.
- Advocate for client needs with relevant agencies and institutions.
- Collaborate with interdisciplinary teams and community partners.
- Participate in program planning, development, and evaluation.
- Supervise and mentor junior social work staff as needed.
- Master's degree in Social Work (MSW) or a related field.
- A minimum of 5 years of post-qualifying experience in social work, with a focus on family services.
- Licensed or registered Social Worker in good standing.
- Proficiency in relevant counseling techniques and case management methodologies.
- Strong knowledge of child protection laws and family support systems.
- Excellent communication, negotiation, and problem-solving skills.
- Cultural sensitivity and ability to work with diverse client populations.
- Proficiency in English; Arabic is a significant advantage.
This advertiser has chosen not to accept applicants from your region.
3
Senior Care Manager - Community Support Services
24521 Al Malikiyah, Northern
BHD60000 Annually
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Posted 2 days ago
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Job Description
Our client, a leading provider of community-based support services, is seeking a compassionate and experienced Senior Care Manager to join their dedicated remote team. This vital role focuses on overseeing and coordinating comprehensive care plans for individuals with diverse needs, ensuring they receive the highest quality of support and achieve their personal goals. As a remote Senior Care Manager, you will be responsible for managing a caseload of clients, conducting comprehensive needs assessments, developing individualized care plans, and coordinating services with a network of healthcare providers, social workers, and community resources. You will lead a team of care coordinators and support staff, providing guidance, supervision, and professional development opportunities to ensure optimal service delivery. The ideal candidate will possess a strong understanding of various care needs, including those related to chronic illness, disability, mental health, and aging populations. Excellent communication, empathy, and advocacy skills are essential for building strong relationships with clients and their families, as well as collaborating effectively with external agencies. You will be responsible for monitoring client progress, evaluating the effectiveness of care plans, and making necessary adjustments to ensure positive outcomes. Proficiency in case management software and virtual communication tools is required, as the role is fully remote. This is an exceptional opportunity for a dedicated professional to make a meaningful difference in the lives of vulnerable individuals from the comfort of their home office. We are looking for a motivated leader who is passionate about improving access to care and advocating for client well-being. Your ability to manage complex cases, work autonomously, and contribute positively to a remote team environment will be key to success.
Qualifications:
Qualifications:
- Bachelor's degree in Social Work, Nursing, Psychology, Public Health, or a related field; Master's degree preferred.
- Minimum of 5 years of experience in case management, care coordination, or community support services, with at least 2 years in a supervisory or leadership role.
- Demonstrated experience working with diverse client populations, including elderly individuals, people with disabilities, or those with mental health conditions.
- Strong knowledge of community resources, healthcare systems, and social service programs.
- Excellent assessment, planning, intervention, and evaluation skills.
- Proficiency in case management software and virtual collaboration platforms.
- Exceptional interpersonal, communication, and active listening skills.
- Ability to work independently, manage time effectively, and maintain client confidentiality.
- Compassionate, empathetic, and dedicated to client advocacy.
- Relevant professional certifications are a plus.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Engineer, Cloud Services
1142 Busaiteen, Muharraq
BHD85000 Annually
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Posted today
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Job Description
Our client is seeking a highly skilled and customer-focused Technical Support Engineer specializing in Cloud Services. This role is crucial for ensuring the seamless operation and customer satisfaction of our advanced cloud-based platforms. You will be at the forefront of troubleshooting complex technical issues, providing expert guidance, and fostering strong relationships with our diverse client base. This is a fully remote position, offering an excellent opportunity for a dedicated professional to contribute from anywhere.
Responsibilities:
Responsibilities:
- Provide Tier 2 and Tier 3 technical support for cloud services, addressing customer inquiries and issues via phone, email, and chat.
- Diagnose, troubleshoot, and resolve complex hardware, software, and network problems related to cloud infrastructure.
- Escalate unresolved issues to appropriate engineering teams, acting as a liaison between customers and development.
- Document technical solutions, workarounds, and best practices in a comprehensive knowledge base.
- Proactively monitor system performance and identify potential issues before they impact customers.
- Assist in the development and delivery of technical training for customers and internal teams.
- Contribute to the continuous improvement of support processes and tools.
- Analyze support trends and provide feedback to product development teams for service enhancements.
- Maintain high levels of customer satisfaction through prompt, professional, and effective support.
- Participate in on-call rotation as needed.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 3-5 years of experience in technical support, helpdesk, or a similar customer-facing technical role.
- Proven experience with cloud computing platforms (e.g., AWS, Azure, GCP) and associated services.
- Strong understanding of networking protocols, operating systems (Windows/Linux), and virtualization technologies.
- Excellent problem-solving and analytical skills with a methodical approach to troubleshooting.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
- Experience with scripting languages (e.g., Python, PowerShell) is a plus.
- Ability to work independently and manage time effectively in a remote environment.
- Customer-centric mindset with a passion for delivering outstanding service.
This advertiser has chosen not to accept applicants from your region.
5
Senior Service Desk Technician - Shift Supervisor
Manama, Capital
Goldbelt, Inc.
Posted today
Job Viewed
Job Description
Overview:
Goldbelt Hawk designs, develops, and implements comprehensive solutions for problem spaces, including computer security, scalable architectures, advanced analytics, artificial intelligence, and network/data center operations. Specializing in local and enterprise-level incident response and forensic analysis, Hawk's personnel deliver threat analysis and reporting while implementing solutions based on mature planning and development practices.
**Summary**:
We are looking for a Senior Service Desk Technician to oversee the current shift Local Site Help Desk activities which provides basic Tier I-2 support to end users on a variety of computers and associated networks issues.
***
**Responsibilities**:
**Essential Job Functions**:
- Enters information into ticket system and creates trouble reports for IT Support Technicians
- Documents, tracks, and monitors the problem to ensure a timely resolution
- Responsible for scheduling local staff tasks and ensuring service management process are followed by local team on shift
- Ensures a smooth hand-off transition between shifts
- Shift supervisors provide 24x7 coverage
- Possesses and applies a comprehensive knowledge across key tasks and high impact assignments
- Plans and leads major technology assignments
- Evaluates performance results and recommends major changes affecting short-term project growth and success
- Functions as a technical expert across multiple project assignments
- May supervise others
CJ
Qualifications:
**Necessary Skills and Knowledge**:
- Excellent oral and written communication skills
- Excellent customer service skills
- Ability to troubleshoot complex technical issues
- Ability to diagnose PC hardware/software problems and document solutions
- Ability to perform in a detail-oriented environment with a high level of accuracy
**Minimum Qualifications**:
- Bachelor degree in a STEM field or equivalent years of experience.
- 5 - 10 years of related experience
- Top Secret Personnel clearance with eligibility for access to SCI
**Preferred Qualifications**:
- Operating System, Server, and Networking certifications are preferred
**Pay and Benefits**
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.
Goldbelt Hawk designs, develops, and implements comprehensive solutions for problem spaces, including computer security, scalable architectures, advanced analytics, artificial intelligence, and network/data center operations. Specializing in local and enterprise-level incident response and forensic analysis, Hawk's personnel deliver threat analysis and reporting while implementing solutions based on mature planning and development practices.
**Summary**:
We are looking for a Senior Service Desk Technician to oversee the current shift Local Site Help Desk activities which provides basic Tier I-2 support to end users on a variety of computers and associated networks issues.
***
**Responsibilities**:
**Essential Job Functions**:
- Enters information into ticket system and creates trouble reports for IT Support Technicians
- Documents, tracks, and monitors the problem to ensure a timely resolution
- Responsible for scheduling local staff tasks and ensuring service management process are followed by local team on shift
- Ensures a smooth hand-off transition between shifts
- Shift supervisors provide 24x7 coverage
- Possesses and applies a comprehensive knowledge across key tasks and high impact assignments
- Plans and leads major technology assignments
- Evaluates performance results and recommends major changes affecting short-term project growth and success
- Functions as a technical expert across multiple project assignments
- May supervise others
CJ
Qualifications:
**Necessary Skills and Knowledge**:
- Excellent oral and written communication skills
- Excellent customer service skills
- Ability to troubleshoot complex technical issues
- Ability to diagnose PC hardware/software problems and document solutions
- Ability to perform in a detail-oriented environment with a high level of accuracy
**Minimum Qualifications**:
- Bachelor degree in a STEM field or equivalent years of experience.
- 5 - 10 years of related experience
- Top Secret Personnel clearance with eligibility for access to SCI
**Preferred Qualifications**:
- Operating System, Server, and Networking certifications are preferred
**Pay and Benefits**
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Technical Support Engineer - Cloud Services
2002 Al Daih, Northern
BHD85000 Annually
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Posted today
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Job Description
Our client is seeking a highly skilled Senior Technical Support Engineer to join their globally distributed, fully remote team, supporting their cutting-edge cloud services platform. This role is critical in ensuring the highest level of customer satisfaction by providing expert technical assistance and resolving complex issues for enterprise clients. You will be a key point of contact for clients, leveraging your deep technical knowledge to troubleshoot, diagnose, and implement solutions. This is a remote-first position, demanding excellent self-management and communication skills.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced technical support for cloud-based services, addressing complex client issues via phone, email, and chat.
- Diagnose, troubleshoot, and resolve software and infrastructure problems across various cloud environments.
- Escalate unresolved issues to appropriate engineering or development teams, providing detailed technical information.
- Document all client interactions, technical issues, and resolutions accurately in the CRM system.
- Develop and maintain technical documentation, including FAQs, knowledge base articles, and troubleshooting guides.
- Identify recurring issues and propose long-term solutions or workarounds.
- Contribute to the continuous improvement of support processes and tools.
- Monitor system performance and proactively identify potential issues.
- Collaborate with product management and engineering teams to provide feedback on product functionality and identify areas for improvement.
- Train and mentor junior support engineers.
- Participate in on-call rotation for urgent support needs.
- Stay current with industry trends and best practices in cloud computing and technical support.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, preferably with cloud platforms (e.g., AWS, Azure, GCP).
- Proven expertise in troubleshooting complex software and network issues.
- Strong understanding of operating systems (Windows, Linux), networking protocols (TCP/IP, DNS, HTTP), and database technologies.
- Experience with scripting languages (e.g., Python, Bash) is a plus.
- Excellent analytical and problem-solving skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Demonstrated ability to work independently, manage priorities, and thrive in a remote environment.
- Experience in customer service and client relationship management.
- Relevant certifications (e.g., AWS Certified Cloud Practitioner, CompTIA Network+) are advantageous.
- This fully remote role is based with a company that serves clients globally, including those in Budaiya, Northern, BH .
This advertiser has chosen not to accept applicants from your region.
7
Senior Technical Support Engineer - Cloud Services
255 Muharraq, Muharraq
BHD60000 Annually
WhatJobs
Posted today
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Job Description
Our client is a leading provider of cloud-based solutions and is seeking a highly skilled Senior Technical Support Engineer to join their fully remote , customer-centric team. This role is critical for providing exceptional technical assistance and ensuring customer satisfaction with our advanced cloud services. The ideal candidate will possess extensive knowledge of cloud infrastructure, networking, operating systems, and troubleshooting methodologies. You will be responsible for resolving complex technical issues, guiding customers through advanced configurations, and contributing to the knowledge base to enhance support efficiency. Your expertise will be key in maintaining high levels of customer loyalty and technical excellence.
Key Responsibilities:
Key Responsibilities:
- Provide high-level technical support to customers via various channels (e.g., email, chat, phone, remote desktop).
- Diagnose and resolve complex technical issues related to cloud services, including infrastructure, applications, and networking.
- Escalate unresolved issues to appropriate engineering teams, ensuring clear documentation and follow-up.
- Guide customers through advanced product configurations, integrations, and troubleshooting steps.
- Develop and maintain comprehensive technical documentation, FAQs, and knowledge base articles.
- Identify recurring issues and provide feedback to product development teams for system improvements.
- Mentor junior support engineers and contribute to their technical development.
- Manage and prioritize support tickets effectively, ensuring timely resolution and adherence to SLAs.
- Contribute to the continuous improvement of support processes and customer service standards.
- Stay updated with the latest developments in cloud technologies and best practices.
This advertiser has chosen not to accept applicants from your region.
8
Senior Technical Support Specialist - Cloud Services
770 Bilad Al Qadeem, Capital
BHD60000 Annually
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Posted today
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Job Description
Our client is seeking a highly skilled and experienced Senior Technical Support Specialist to join their dedicated helpdesk team. This role is based in **Tubli, Capital, BH**, and requires a strong understanding of cloud services and IT infrastructure. As a Senior Specialist, you will be responsible for providing advanced technical assistance to clients, troubleshooting complex hardware, software, and network issues, and contributing to the continuous improvement of our client's support operations. You will act as a point of escalation for challenging technical problems, working to resolve them efficiently and effectively to ensure client satisfaction.
Key Responsibilities:
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with a minimum of 5 years of experience in a technical support role. Proven expertise in supporting cloud platforms (e.g., AWS, Azure, Google Cloud) and common operating systems (Windows, macOS, Linux) is essential. Strong understanding of networking concepts (TCP/IP, DNS, VPNs) and security best practices is required. Excellent troubleshooting, problem-solving, and analytical skills are paramount. You should possess outstanding communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. Experience with ticketing systems (e.g., ServiceNow, Zendesk) and remote support tools is highly desirable. Certifications such as CompTIA A+, Network+, Security+, or cloud-specific certifications are a plus. You are a patient, customer-focused individual who thrives in a dynamic support environment. This role requires strong attention to detail and a commitment to delivering exceptional client service.
Key Responsibilities:
- Provide Tier 2 and Tier 3 technical support to end-users, resolving complex hardware, software, network, and cloud-related issues.
- Diagnose and troubleshoot problems reported by clients, utilizing diagnostic tools and procedures.
- Escalate unresolved issues to appropriate internal teams or third-party vendors, ensuring timely resolution.
- Document all support activities, resolutions, and technical information in the ticketing system.
- Develop and maintain technical knowledge base articles and user guides.
- Assist in the deployment, configuration, and maintenance of IT systems and software.
- Provide training and guidance to junior support staff.
- Identify recurring issues and trends, and recommend proactive solutions to prevent future problems.
- Participate in on-call rotation for after-hours support as needed.
- Contribute to the development and implementation of support policies and procedures.
- Collaborate with IT infrastructure and development teams to ensure seamless service delivery.
- Manage client expectations and provide clear, concise communication throughout the support process.
- Stay current with the latest technologies and industry best practices in IT support and cloud computing.
- Ensure adherence to Service Level Agreements (SLAs) for all support requests.
- Perform root cause analysis for critical incidents.
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with a minimum of 5 years of experience in a technical support role. Proven expertise in supporting cloud platforms (e.g., AWS, Azure, Google Cloud) and common operating systems (Windows, macOS, Linux) is essential. Strong understanding of networking concepts (TCP/IP, DNS, VPNs) and security best practices is required. Excellent troubleshooting, problem-solving, and analytical skills are paramount. You should possess outstanding communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. Experience with ticketing systems (e.g., ServiceNow, Zendesk) and remote support tools is highly desirable. Certifications such as CompTIA A+, Network+, Security+, or cloud-specific certifications are a plus. You are a patient, customer-focused individual who thrives in a dynamic support environment. This role requires strong attention to detail and a commitment to delivering exceptional client service.
This advertiser has chosen not to accept applicants from your region.
9