2 649 Support Services jobs in Bahrain

Required Qualifications

• Education: Bachelor's degree in computer applications, Information Technology, or a related IT bachelor's degree.
• Certifications: Microsoft and AWS certifications
• The candidate must hold, at a minimum, the following certifications: AWS Certified Solutions Architect and Microsoft Certified: Azure Administrator Associate.
• Experience: Minimum of 10 years of proven experience in system and network administration, cloud platforms, and end-user support.

Key Responsibilities:

1. Server & System Administration
2. Network Management
3. Cloud & Microsoft Services
4. Security & Monitoring
5. Website & Communication
6. Cloud Infrastructure
7. IT Development & Support
8. Database & Platform Support
9. User & Asset Support
10. Administrative & Project Support

Read More Details Below:

1. Server & System Administration

• Manage server infrastructure including Active Directory (AD), file servers, Exchange (on-premises), and web servers.
• Oversee virtual environments (VMware, Hyper-V).
• Monitor system performance, apply updates, and troubleshoot issues.
• Ensure data integrity through regular backups and disaster recovery.
• Perform hardware/software troubleshooting and coordinate with vendors.

• Manage DHCP Server and related services.

• Network Management

• Maintain and support network infrastructure: routers, switches, firewalls, VLANs.

• Monitor network performance, resolve connectivity issues, and ensure end-to-end network security (firewall policies, access controls).
• Manage GDN network migration and secure VLAN segmentation.

• Manage and support Wi-Fi routers and access points.

• Cloud & Microsoft Services

• Administer Microsoft 365 services: SharePoint, Teams, OneDrive, Azure AD, Intune, and Planner.

• Create/manage mailboxes, distribution lists, and licenses.
• Provide end-user support for O365 tools and services.
• Create/edit SharePoint sites and manage user permissions.
• Manage AWS cloud environment (EC2, S3, RDS, VPC, backups, etc.).
• Provide AWS backup, maintenance, and monitoring in line with IGA cloud policies.
• Experience with Ubuntu Server and Windows Server.

• Support infrastructure migration to AWS, including cloud architecture design and documentation.

• Security & Monitoring

• Manage Palo Alto Cortex and Qualys agents on workstations.

• Monitor logs for threats/vulnerabilities and ensure compliance with protocols.
• Implement and maintain NCSC cybersecurity recommendations for IT infrastructure, websites, and endpoints.

• Support ArcGIS software security compliance and cloud security guidelines.

• Website, Communication & Collaboration

• Administer CMS platforms, upload content, and maintain website updates.

• Manage web server and application migration.
• Support AVAYA telephony systems and virtual meetings (MS Teams, Zoom).
• Create and distribute email campaigns (Mailchimp).

• Provide disaster recovery planning and support.

• IT Development & Application Support

• Provide technical support for all IT and development projects.

• Prepare RFPs and serve as on-site technical POC for project implementations.
• Support integration and upgrades (e.g., Attendance System with external workflows).
• Administer Airtable and Zendesk platforms.
• Provide development support: ASP.NET, PHP, MySQL, PostgreSQL,

• Support and maintain ArcGIS platforms (ArcGIS Pro, ArcGIS Server, Portal): licensing, setup, maintenance, backups, updates, patching, and restorations.

• Database & Platform Support

• Manage databases: MySQL, MS SQL, PostgreSQL.

• Maintain and support Ubuntu-based servers for database services.

• User & Asset Support

• Provide first-line end-user technical assistance (hardware, software, networking).

• Install/configure desktops, laptops, printers, and peripherals.
• Train end-users and maintain asset inventory & documentation.
• Manage applications and IT assets.

• Provide IT support to public-facing requirements when needed.

• Administrative & Project Support

• Provide on-site IT support for executive meetings (Board of Directors, CEO).

• Deliver IT support for National Data Bank (Aqari) project.
• Manage and support CCTV systems.
• Document all configurations, procedures, and support activities.
• Handle IT budgeting, purchasing, and inventory management.
• Coordinate with stakeholders and propose/implement new technologies.

Job Type: Full-time

Pay: BD BD1, per month

Application Question(s):

• Do you have the following certifications: AWS Certified Solutions Architect and Microsoft Certified: Azure Administrator Associate?

Education:

• Bachelor's (Required)

Experience:

• IT Administration and Support Services: 10 years (Required)

Location:

• Manama (Required)

• Leading and motivating a team of care coordinators and support staff, providing guidance, training, and performance management.
• Developing, implementing, and monitoring individualized care plans for elderly clients, ensuring they meet the highest standards of care.
• Conducting initial client assessments and ongoing reviews to ensure care plans remain appropriate and effective.
• Managing client and family relationships, addressing concerns, and ensuring satisfaction.
• Ensuring adherence to all legal, ethical, and organizational policies and procedures related to care provision.
• Collaborating with healthcare professionals, social workers, and other agencies to provide holistic support.
• Managing staff rotas, ensuring adequate coverage and efficient resource allocation.
• Maintaining accurate and up-to-date client records and documentation.
• Identifying opportunities for service improvement and implementing best practices in elderly care.
• Participating in on-call duties as required, managing urgent care needs remotely.

• Lead and manage a team of community support workers, social workers, and administrative staff, fostering a positive and supportive work environment.
• Develop and implement strategic plans for community support services, aligned with organizational goals and community needs.
• Oversee the day-to-day operations of all community support programs, ensuring high standards of care and service delivery.
• Manage budgets, resources, and partnerships to maximize impact and sustainability.
• Ensure compliance with all relevant laws, regulations, and ethical standards governing social care.
• Develop and implement effective policies and procedures for client intake, case management, and service provision.
• Monitor service outcomes, collect data, and produce reports to assess program effectiveness and identify areas for improvement.
• Engage with community stakeholders, including local authorities, other non-profits, and service users, to build strong collaborative relationships.
• Champion the needs of service users and advocate for their well-being and rights.
• Stay informed about emerging trends, best practices, and funding opportunities within the community and social care sector.

• Master's degree in Social Work, Public Health, Non-profit Management, or a related field.
• Minimum of 7 years of progressive experience in community and social care services, with at least 3 years in a leadership or management capacity.
• Extensive knowledge of social welfare systems, relevant legislation, and best practices in client support.
• Proven ability to manage teams, budgets, and programs effectively.
• Strong understanding of safeguarding principles and procedures.
• Excellent communication, interpersonal, and problem-solving skills.
• Experience with data analysis and reporting for program evaluation.
• Demonstrated commitment to diversity, equity, and inclusion.
• Proficiency in relevant software, such as CRM systems and standard office productivity suites.

• Conduct comprehensive assessments of client needs, including social, emotional, and environmental factors.
• Develop and implement individualized care plans in collaboration with clients and their families.
• Provide counseling and emotional support to clients facing various challenges.
• Connect clients with community resources, such as housing assistance, healthcare services, and employment support.
• Advocate for clients' rights and needs within various systems.
• Facilitate support groups and educational workshops for clients and their families.
• Maintain accurate and confidential client records and documentation.
• Collaborate with interdisciplinary teams to coordinate client care.
• Respond to crisis situations and provide immediate support and intervention.
• Stay informed about relevant social policies, legislation, and community resources.

• Bachelor's or Master's degree in Social Work, Psychology, Sociology, or a related field.
• Current licensure or certification as a Social Worker in the relevant jurisdiction is required.
• Minimum of 3 years of experience in social work or community support services.
• Proficiency in conducting client assessments and developing care plans.
• Strong knowledge of social welfare systems, community resources, and relevant legislation.
• Excellent communication, interpersonal, and counseling skills.
• Ability to work effectively with diverse client populations and build rapport.
• Proficiency in case management software and Microsoft Office Suite.
• Ability to handle stressful situations and crises with professionalism and resilience.

• Conduct comprehensive assessments of family needs, identifying strengths, challenges, and risks.
• Develop and implement individualized service plans in collaboration with families, ensuring client-centered approaches.
• Provide counseling, psychoeducation, and crisis intervention services to families experiencing difficulties.
• Coordinate with community resources, government agencies, and other service providers to ensure comprehensive support for families.
• Advocate for families' rights and access to necessary services and benefits.
• Maintain accurate and confidential case records, documenting assessments, interventions, and progress.
• Supervise and mentor junior social workers and case managers, providing clinical guidance and support.
• Facilitate support groups and workshops for families on relevant topics.
• Stay current with relevant legislation, policies, and best practices in social work and family support.
• Participate in interdisciplinary team meetings and contribute to case consultations.
• Ensure adherence to ethical standards and professional codes of conduct.

• Master's degree in Social Work (MSW) from an accredited institution.
• Valid and unrestricted license to practice social work (e.g., LCSW, LISW, or equivalent) in the relevant jurisdiction.
• Minimum of 5 years of clinical experience in social work, with a significant focus on family support and child welfare.
• Demonstrated experience in case management, crisis intervention, and counseling.
• Strong knowledge of child development, family dynamics, and community resources.
• Excellent assessment, analytical, and problem-solving skills.
• Exceptional communication, interpersonal, and active listening skills.
• Ability to work effectively under pressure and manage complex caseloads.
• Experience in supervising or mentoring junior staff is required.
• Proficiency in relevant software for case management and documentation.

• Develop and implement outreach strategies to engage with elderly individuals, their families, and community stakeholders.
• Organize and coordinate community events, workshops, and informational sessions focused on senior well-being.
• Build and maintain partnerships with local organizations, healthcare providers, and social services agencies.
• Identify and assess the needs of seniors, referring them to appropriate programs and services such as healthcare, transportation, and social activities.
• Create and distribute informational materials about available resources and programs.
• Maintain accurate records of outreach activities, participant engagement, and service referrals.
• Act as a liaison between seniors, their families, and service providers, ensuring effective communication and support.
• Advocate for the needs of the elderly population within the community.
• Monitor and evaluate the effectiveness of outreach initiatives, making adjustments as needed.
• Stay informed about current issues and trends affecting seniors and community support services.
• Contribute to the development and improvement of service delivery models.
• Prepare regular reports on outreach activities and program impact.

• Lead and manage a team of remote care coordinators, providing supervision, guidance, and professional development.
• Oversee the development, implementation, and evaluation of comprehensive care plans for clients, ensuring individual needs are met.
• Ensure compliance with all relevant regulations, policies, and ethical standards in care provision.
• Act as a primary point of contact for complex client cases, families, and external stakeholders.
• Monitor service delivery, identify areas for improvement, and implement best practices in social and community care.
• Develop and maintain strong working relationships with healthcare providers, social services agencies, and community resources.
• Conduct regular team meetings and case conferences to ensure effective communication and coordination.
• Manage client intake processes and ensure timely and appropriate service allocation.
• Oversee quality assurance initiatives, client satisfaction surveys, and incident reporting.
• Contribute to the development and delivery of training programs for care staff.
• Analyze service data to identify trends and inform strategic planning for care services.
• Champion a culture of empathy, respect, and continuous improvement within the care team.

• A Bachelor's degree in Social Work, Nursing, Healthcare Administration, Psychology, or a related field. A Master's degree is preferred.
• Minimum of 5-7 years of experience in social care, community services, or healthcare management, with at least 2-3 years in a supervisory or managerial role.
• Demonstrated experience in remote team management and service coordination.
• In-depth knowledge of social care principles, client advocacy, and case management methodologies.
• Excellent leadership, communication, and problem-solving skills.
• Proficiency in electronic health record (EHR) systems and other care management software.
• Strong understanding of relevant legal and ethical frameworks governing care provision.
• Ability to work independently, manage a remote team effectively, and maintain high standards of service delivery.
• Certification in relevant areas (e.g., LCSW, RN with relevant experience) is highly desirable.
• Compassionate and client-focused approach with a commitment to ethical practice.

• Conducting thorough assessments of client needs, including physical, emotional, and social requirements.
• Developing and implementing individualized care plans tailored to each client's unique situation.
• Coordinating services with external healthcare providers, therapists, and specialists.
• Liaising with family members to provide updates and discuss care strategies.
• Supervising and guiding junior care staff, providing training and support.
• Monitoring client progress and making necessary adjustments to care plans.
• Managing and maintaining accurate client records and documentation.
• Ensuring compliance with all relevant regulations and quality standards in aged care.
• Organizing social activities and community engagement opportunities for clients.
• Responding to emergencies and providing immediate support as needed.

• A relevant degree or diploma in Social Work, Gerontology, Nursing, or a related field.
• Minimum of 5 years of experience in a similar role within the community care sector, preferably with a focus on elder care.
• Demonstrated leadership experience in supervising teams.
• Excellent understanding of geriatric care needs and best practices.
• Strong assessment, planning, and evaluation skills.
• Exceptional communication, interpersonal, and negotiation skills.
• Proficiency in record-keeping and care management software.
• Ability to work both independently and collaboratively within a multidisciplinary team.
• A valid driver's license and reliable transportation may be required for community visits.
• Empathy, patience, and a genuine passion for improving the lives of seniors.