116 Support Specialist jobs in Bahrain
Customer Support Specialist
BH-150 Tubli
BHD36000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology company, is seeking a dedicated Customer Support Specialist to join their Customer Service & Helpdesk team, offering the flexibility of a remote position based out of Isa Town, Southern, BH . This role is perfect for an empathetic and problem-solving individual passionate about delivering exceptional client experiences.
As a Customer Support Specialist, you will be the first point of contact for our client's customers, providing technical assistance, resolving inquiries, and guiding them through product features. You will interact with customers primarily through phone, email, and live chat, ensuring prompt and accurate responses. Your responsibilities will include troubleshooting issues, escalating complex problems to relevant teams, and maintaining detailed records of customer interactions. This role requires excellent communication skills, patience, and a genuine desire to help others. The ideal candidate will be highly organized, adept at multitasking, and possess a strong ability to learn new technologies quickly. You will play a crucial role in building customer loyalty and enhancing the overall brand reputation through outstanding service. This position offers a supportive team environment, comprehensive training, and the opportunity to grow your skills in a dynamic tech company. Your ability to turn a challenging situation into a positive customer experience will be highly valued.
Key Responsibilities:
Qualifications:
Our client offers a competitive salary, comprehensive benefits, and a flexible remote work setup, providing a supportive environment for career growth in customer support.
As a Customer Support Specialist, you will be the first point of contact for our client's customers, providing technical assistance, resolving inquiries, and guiding them through product features. You will interact with customers primarily through phone, email, and live chat, ensuring prompt and accurate responses. Your responsibilities will include troubleshooting issues, escalating complex problems to relevant teams, and maintaining detailed records of customer interactions. This role requires excellent communication skills, patience, and a genuine desire to help others. The ideal candidate will be highly organized, adept at multitasking, and possess a strong ability to learn new technologies quickly. You will play a crucial role in building customer loyalty and enhancing the overall brand reputation through outstanding service. This position offers a supportive team environment, comprehensive training, and the opportunity to grow your skills in a dynamic tech company. Your ability to turn a challenging situation into a positive customer experience will be highly valued.
Key Responsibilities:
- Respond to customer inquiries and provide technical support via phone, email, and live chat.
- Troubleshoot product or service issues and guide customers through resolution steps.
- Escalate complex problems to higher-level support or technical teams when necessary.
- Maintain accurate and detailed records of all customer interactions and resolutions in the CRM system.
- Educate customers on product features, functionalities, and best practices.
- Identify and recommend potential improvements to processes or products based on customer feedback.
- Meet and exceed individual and team performance metrics, including response times and customer satisfaction.
- Stay up-to-date with product updates, new features, and relevant industry knowledge.
- Collaborate with other departments to ensure a seamless customer experience.
- Adhere to company policies and procedures for data privacy and security.
Qualifications:
- High school diploma or equivalent; Bachelor's degree is a plus.
- 1-3 years of experience in a customer service, helpdesk, or technical support role.
- Excellent verbal and written communication skills in English; Arabic proficiency is a plus.
- Strong problem-solving and troubleshooting abilities.
- Patience, empathy, and a customer-centric mindset.
- Proficiency in using CRM software (e.g., Zendesk, Salesforce Service Cloud) and Microsoft Office Suite.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong technical aptitude and ability to quickly learn new software and systems.
- Reliable internet connection and a quiet home office environment for remote work.
- Flexibility to work occasional evenings or weekends as per business needs.
Our client offers a competitive salary, comprehensive benefits, and a flexible remote work setup, providing a supportive environment for career growth in customer support.
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Specialist
519 Sanabis
BHD45000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology company specializing in innovative software solutions, is seeking a dedicated Customer Support Specialist to join their expanding helpdesk team. This role is critical for providing exceptional technical support and customer service to users of their cutting-edge products. The successful candidate will be a patient, empathetic, and technically proficient individual capable of troubleshooting issues, guiding users through solutions, and ensuring a positive customer experience. This position offers a dynamic work environment where problem-solving skills and a passion for helping others are highly valued.
This key support role is based in Janabiyah, Northern, BH , a modern and accessible area. You will primarily interact with customers via phone, email, and chat, resolving their technical queries and escalating complex issues as needed. Our client is committed to continuous improvement, both in their products and their team, offering extensive training and opportunities for professional growth within the tech industry.
Key Responsibilities:
Required Qualifications:
If you are a tech-savvy and customer-focused individual looking to make a difference, we encourage you to apply.
This key support role is based in Janabiyah, Northern, BH , a modern and accessible area. You will primarily interact with customers via phone, email, and chat, resolving their technical queries and escalating complex issues as needed. Our client is committed to continuous improvement, both in their products and their team, offering extensive training and opportunities for professional growth within the tech industry.
Key Responsibilities:
- Provide first-level technical support to customers via multiple channels (phone, email, chat).
- Diagnose and troubleshoot software and technical issues efficiently and accurately.
- Guide customers through step-by-step solutions and provide clear instructions.
- Document customer interactions, issues, and resolutions thoroughly in the CRM system.
- Escalate complex or unresolved issues to senior support engineers or relevant departments.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
- Stay up-to-date with product knowledge, software updates, and common technical issues.
- Identify recurring problems and suggest improvements to product or support processes.
- Contribute to the creation and maintenance of a knowledge base for common FAQs.
- Collaborate with product development and QA teams to report bugs and suggest feature enhancements.
Required Qualifications:
- Bachelor's degree or equivalent experience in Information Technology, Computer Science, or a related field.
- Minimum of 2 years of experience in a customer support or helpdesk role, preferably in a tech environment.
- Strong technical aptitude and ability to quickly learn new software and systems.
- Excellent written and verbal communication skills in English and Arabic (preferred).
- Exceptional problem-solving and troubleshooting abilities.
- Patience, empathy, and a strong customer-centric approach.
- Proficiency in CRM software (e.g., Zendesk, Salesforce Service Cloud) and Microsoft Office Suite.
- Ability to work independently and as part of a collaborative team.
- Experience with remote support tools is a plus.
- Flexibility to work in shifts if required.
If you are a tech-savvy and customer-focused individual looking to make a difference, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist
408 Saar, Northern
BHD35000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client, a leading tech company providing innovative software solutions, is seeking a friendly and efficient Customer Support Specialist to join their dedicated team. This fully remote position, with the team based out of Saar, Northern, BH , offers the flexibility of remote work while being part of a collaborative environment, serving a global client base.
As a Customer Support Specialist, you will be the first point of contact for clients seeking assistance with our client's products and services. You will be responsible for resolving customer inquiries, troubleshooting technical issues, and providing an exceptional service experience through various channels (phone, email, chat). This role requires strong problem-solving skills, excellent communication abilities, and a genuine passion for helping people.
Key Responsibilities:
Qualifications:
Our client offers a supportive remote work culture, comprehensive training, opportunities for professional growth, and a competitive salary and benefits package. If you are a dedicated Customer Support Specialist passionate about making a difference, we encourage your application.
As a Customer Support Specialist, you will be the first point of contact for clients seeking assistance with our client's products and services. You will be responsible for resolving customer inquiries, troubleshooting technical issues, and providing an exceptional service experience through various channels (phone, email, chat). This role requires strong problem-solving skills, excellent communication abilities, and a genuine passion for helping people.
Key Responsibilities:
- Respond promptly and effectively to customer inquiries and support requests via phone, email, and live chat.
- Diagnose and troubleshoot technical issues, guiding customers through step-by-step solutions.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate complex or unresolved issues to the appropriate internal teams (e.g., technical support, development) for further investigation.
- Provide clear, concise, and professional explanations of products and services to customers.
- Maintain a high level of customer satisfaction by delivering empathetic, patient, and knowledgeable support.
- Collaborate with the product and engineering teams to identify recurring issues and provide feedback for product improvement.
- Stay updated on product knowledge, new features, and changes in service policies.
- Contribute to the creation and maintenance of support documentation and FAQs.
- Identify opportunities to improve the customer experience and streamline support processes.
Qualifications:
- High school diploma or equivalent; Bachelor’s degree preferred.
- 1-3 years of experience in customer service, helpdesk support, or technical support, preferably in a technology-driven environment.
- Excellent verbal and written communication skills in English; Arabic proficiency is a significant advantage.
- Strong problem-solving and analytical skills with the ability to diagnose technical issues.
- Proficiency in using CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
- Patience, empathy, and a customer-centric attitude.
- Ability to work independently in a remote setting while maintaining high productivity.
- Familiarity with common software applications and basic IT troubleshooting.
- Strong organizational skills and attention to detail.
- Ability to adapt to new technologies and learn quickly.
Our client offers a supportive remote work culture, comprehensive training, opportunities for professional growth, and a competitive salary and benefits package. If you are a dedicated Customer Support Specialist passionate about making a difference, we encourage your application.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist
606 Southern, Southern
BHD20 Hourly
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client, a rapidly growing tech company known for its innovative products, is seeking a highly empathetic and solution-oriented Customer Support Specialist to join their dedicated team. While our client's main office is based in Nuwaidrat, Southern, BH , this role offers the flexibility of being fully remote, allowing you to provide exceptional service from anywhere. The successful candidate will be the first point of contact for customers, providing prompt, accurate, and friendly assistance to ensure an outstanding customer experience.
Key Responsibilities:
Qualifications:
Our client offers a supportive remote work environment, comprehensive training, opportunities for career growth, and a competitive hourly wage. Join a team dedicated to delivering outstanding customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and efficiently via phone, email, chat, and social media channels.
- Provide comprehensive support regarding product features, troubleshooting, account management, and billing inquiries.
- Diagnose and resolve technical issues by guiding customers through step-by-step solutions or escalating complex problems to the appropriate technical teams.
- Maintain accurate and detailed records of all customer interactions and resolutions in the CRM system.
- Educate customers on product usage and best practices to maximize their satisfaction and retention.
- Identify and escalate priority issues to senior team members or management as needed.
- Collaborate with other departments (e.g., Sales, Product, Engineering) to ensure customer feedback is integrated into product development and service improvements.
- Stay up-to-date with product changes, service updates, and company policies.
- Contribute to the creation and maintenance of a knowledge base and FAQ resources for both customers and internal use.
- Proactively identify opportunities to enhance the customer experience and streamline support processes.
- Participate in regular team meetings and training sessions to improve skills and knowledge.
- Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Build sustainable relationships of trust through open and interactive communication.
- Meet personal and team qualitative and quantitative targets.
- Adhere to company policies and procedures regarding customer data privacy and security.
Qualifications:
- High School Diploma or equivalent; Bachelor's degree is a plus.
- 2+ years of experience in a customer service or helpdesk role, preferably in a tech or SaaS environment.
- Proven ability to handle customer inquiries across multiple communication channels (phone, email, chat).
- Excellent verbal and written communication skills in English; proficiency in Arabic is a strong asset.
- Strong problem-solving and troubleshooting skills, with a patient and empathetic approach.
- Proficiency in CRM software (e.g., Zendesk, Salesforce Service Cloud) and helpdesk ticketing systems.
- Ability to work independently in a remote setting while maintaining high levels of productivity and collaboration.
- Strong organizational skills and attention to detail.
- Ability to multitask, prioritize, and manage time effectively.
- A positive attitude and a genuine desire to help customers.
- Technical aptitude and ability to quickly learn new software and product features.
- Experience with remote communication tools (e.g., Slack, Zoom).
- A dedicated, quiet home office setup with reliable internet connection.
Our client offers a supportive remote work environment, comprehensive training, opportunities for career growth, and a competitive hourly wage. Join a team dedicated to delivering outstanding customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist
501 Tubli
BHD25 Hourly
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology company, is seeking a compassionate and highly organized Customer Support Specialist to join their dedicated customer service team. This role is vital for maintaining high levels of customer satisfaction by providing prompt, accurate, and empathetic support to users facing technical or service-related inquiries. The ideal candidate will possess excellent communication skills, a problem-solving mindset, and a genuine desire to assist others. You will be the primary point of contact for our client's valued customers, ensuring a seamless and positive experience with their products and services.
This position offers a hybrid work model, with time split between remote work and our office in A'ali, Northern, BH , fostering a flexible yet collaborative environment.
Key Responsibilities:
Qualifications:
What We Offer:
If you are a customer-focused individual with a passion for helping others and a desire to grow with a dynamic company, we encourage you to apply. Join our client's team and become a key player in their commitment to customer excellence. Apply now!
This position offers a hybrid work model, with time split between remote work and our office in A'ali, Northern, BH , fostering a flexible yet collaborative environment.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner, addressing their concerns and providing effective solutions.
- Diagnose and troubleshoot technical issues, guiding customers through steps to resolve problems or escalating complex issues to appropriate internal teams.
- Maintain detailed and accurate records of customer interactions, transactions, inquiries, and complaints in the CRM system.
- Educate customers on product features, usage, and best practices to maximize their experience.
- Identify and escalate priority issues to the management team, ensuring critical problems are resolved swiftly.
- Collaborate with product development and engineering teams to provide feedback on common customer issues and suggest improvements.
- Continuously strive to improve customer satisfaction by delivering exceptional service and building strong customer relationships.
- Stay updated on product knowledge, service changes, and customer support best practices.
Qualifications:
- High School Diploma or equivalent; a Bachelor's degree is a plus.
- Minimum of 2-3 years of experience in a customer service, helpdesk, or call center environment.
- Proven ability to handle customer inquiries and resolve issues efficiently and courteously.
- Excellent verbal and written communication skills in English; proficiency in Arabic is a significant advantage.
- Strong problem-solving abilities and attention to detail.
- Proficiency with CRM software (e.g., Zendesk, Salesforce Service Cloud) and other communication tools.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Empathy, patience, and a positive attitude when dealing with diverse customer needs.
What We Offer:
- Competitive hourly wage of $25 per hour.
- Comprehensive benefits package, including health insurance and paid time off.
- Opportunities for career advancement within the customer service or other departments.
- A supportive team environment with regular training and development opportunities.
- Flexible hybrid work arrangement promoting work-life balance.
- Access to modern tools and technologies to support your work.
If you are a customer-focused individual with a passion for helping others and a desire to grow with a dynamic company, we encourage you to apply. Join our client's team and become a key player in their commitment to customer excellence. Apply now!
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Specialist
512 Tubli
BHD30000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client, a leading IT solutions provider, is seeking a highly skilled and customer-focused Technical Support Specialist to join their growing team in Budaiya, Northern, BH . This role is crucial for providing exceptional technical assistance to clients, resolving complex software and hardware issues, and ensuring overall customer satisfaction and system uptime.
Key Responsibilities:
Qualifications:
If you are a technically proficient and customer-oriented individual eager to provide top-notch support, we invite you to apply.
Key Responsibilities:
- Provide first-line and second-line technical support to clients via phone, email, chat, and remote assistance tools.
- Diagnose and troubleshoot hardware, software, and network issues, guiding users through step-by-step solutions.
- Document all support interactions, including problems, troubleshooting steps, and resolutions, in the ticketing system.
- Escalate unresolved issues to higher-tier support teams or engineering departments when necessary, ensuring proper hand-off and follow-up.
- Maintain a high level of product knowledge, staying updated on new features, bug fixes, and best practices.
- Create and update knowledge base articles, FAQs, and technical documentation for both internal teams and end-users.
- Assist clients with product installation, configuration, and setup processes.
- Identify recurring technical issues and contribute to proactive solutions to prevent future occurrences.
- Collaborate with development and QA teams to report bugs and test fixes.
- Educate users on efficient product usage and provide training sessions as required.
- Manage customer expectations regarding resolution times and communication.
- Participate in on-call rotations for after-hours support if required.
- Ensure compliance with service level agreements (SLAs) for response and resolution times.
- Provide feedback to product teams based on common customer pain points.
- Maintain a professional and empathetic demeanor during all customer interactions.
Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 2-4 years of experience in a technical support, helpdesk, or IT support role.
- Strong understanding of operating systems (Windows, macOS), networking fundamentals (TCP/IP, DNS), and common software applications.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Excellent troubleshooting and problem-solving skills.
- Exceptional written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- Customer-focused with a strong commitment to providing excellent service.
- Ability to work independently and prioritize tasks effectively in a fast-paced environment.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are highly desirable.
- Patience, empathy, and a positive attitude.
- Ability to adapt to new technologies and learn quickly.
- Experience supporting cloud-based applications is a plus.
If you are a technically proficient and customer-oriented individual eager to provide top-notch support, we invite you to apply.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Specialist
1003 Zallaq, Southern
BHD1500 month
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client, a leading technology services provider, is seeking a highly competent and customer-focused Technical Support Specialist. This hybrid role offers the flexibility of both in-office presence at their modern facility in Zallaq, Southern, BH , an area known for its growing tech infrastructure, and remote support capabilities. As a Technical Support Specialist, you will be the first point of contact for clients experiencing technical issues, providing timely and effective solutions to ensure minimal disruption to their operations. Your responsibilities will include diagnosing software and hardware problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support teams. This role requires strong problem-solving skills, excellent communication, and a patient, empathetic approach to customer service.
Key Responsibilities:
Key Responsibilities:
- Provide first-level technical support to clients via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network issues.
- Guide users through step-by-step solutions, including setting up systems or resolving control panel errors.
- Log and track all support requests and resolutions using a ticketing system.
- Escalate complex or unresolved issues to senior technical teams.
- Maintain accurate records of customer interactions, issues, and resolutions.
- Create and update technical documentation, FAQs, and knowledge base articles.
- Identify recurring technical problems and suggest proactive solutions.
- Ensure high levels of customer satisfaction through professional and efficient service.
- Stay updated with product knowledge, software updates, and industry best practices.
- Associate’s degree in Information Technology, Computer Science, or a related field; Bachelor’s degree preferred.
- Minimum of 2-3 years of proven experience in a technical support or helpdesk role.
- Strong knowledge of operating systems (Windows, macOS, Linux), common software applications, and network fundamentals.
- Familiarity with remote desktop support tools and ticketing systems.
- Excellent problem-solving and analytical skills, with the ability to diagnose technical issues accurately.
- Superior communication skills, both written and verbal, in English and Arabic, with a clear and patient demeanor.
- Ability to explain technical concepts to non-technical users.
- Customer-focused attitude with a commitment to providing exceptional service.
- Ability to work independently and as part of a team in a fast-paced environment.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.
This advertiser has chosen not to accept applicants from your region.
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6
Helpdesk Support Specialist
420 Diplomatic Area
BHD550 month
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client, a leading innovator in their respective industry, is seeking a highly motivated and skilled Helpdesk Support Specialist to join their dynamic team. This exciting full-time opportunity is based in Jidhafs, Capital, BH .The ideal candidate will be passionate about delivering outstanding customer support and resolving technical issues promptly and possess a strong commitment to excellence. As a key member of our client's organization, you will contribute significantly to their ongoing success and growth.We are looking for a proactive individual who thrives in a collaborative environment and is eager to take on new challenges. If you are ready to make a tangible impact and advance your career, we encourage you to apply.
Key Responsibilities:
Qualifications:
What We Offer:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Provide technical support and troubleshoot issues.
- Resolve customer complaints efficiently and courteously.
- Educate customers on products and services.
- Maintain accurate records of customer interactions.
- Collaborate with other departments to resolve complex issues.
- Strive to achieve high customer satisfaction ratings.
Qualifications:
- High school diploma or equivalent; Bachelor's degree preferred.
- Proven experience in customer service or helpdesk support.
- Excellent verbal and written communication skills.
- Strong problem-solving and active listening abilities.
- Patience, empathy, and a customer-focused attitude.
- Proficiency in CRM software and ticketing systems.
- Ability to work in a fast-paced environment.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A supportive and inclusive work environment.
- Exposure to cutting-edge technologies/industry practices.
- Work-life balance initiatives.
This advertiser has chosen not to accept applicants from your region.
7
Helpdesk Support Specialist
551 Saar, Northern
BHD21 Hourly
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client is a leading provider in the Customer Service & Helpdesk sector, dedicated to excellence and customer satisfaction. With a strong presence in the region, Our client fosters a collaborative and dynamic work environment where talent thrives and contributions are highly valued. We are currently expanding our team and seeking a motivated individual to join us.
We are seeking a highly motivated and skilled Helpdesk Support Specialist to join our growing team. This pivotal role is based in Saar, Northern, BH and offers an exceptional opportunity to contribute significantly to our core operations. The successful candidate will be instrumental in providing expert advice and support and maintaining our high standards of service excellence.
Key Responsibilities:
Qualifications:
What We Offer:
How to Apply:
If you are a highly motivated individual seeking a challenging yet rewarding career opportunity as a Helpdesk Support Specialist in Saar, Northern, BH , we encourage you to apply. Please submit your detailed resume and a cover letter outlining your qualifications and experience to our recruitment team. We look forward to reviewing your application and exploring how your skills align with our needs. Only shortlisted candidates will be contacted for an interview.
We are seeking a highly motivated and skilled Helpdesk Support Specialist to join our growing team. This pivotal role is based in Saar, Northern, BH and offers an exceptional opportunity to contribute significantly to our core operations. The successful candidate will be instrumental in providing expert advice and support and maintaining our high standards of service excellence.
Key Responsibilities:
- Provide exceptional customer support via phone, email, and chat.
- Address customer inquiries, resolve issues, and provide accurate information.
- Troubleshoot technical problems and guide users through solutions.
- Document customer interactions and resolutions in a CRM system.
- Escalate complex issues to appropriate departments when necessary.
- Maintain a high level of customer satisfaction and professionalism.
- Stay updated on product knowledge and service offerings.
- Identify trends in customer issues to help improve services.
- Participate in team meetings and contribute to strategic planning.
- Maintain accurate documentation and reporting.
- Ensure adherence to all company policies and procedures.
- Foster a culture of continuous improvement and learning.
Qualifications:
- Relevant qualifications or experience for the specific role.
- Strong communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Problem-solving skills and attention to detail.
- Proficiency with relevant software and tools.
- Commitment to continuous learning and professional development.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and career advancement.
- A supportive and collaborative work environment.
- Access to cutting-edge tools and technologies.
- Comprehensive health and wellness programs.
- Generous paid time off and holidays.
- A chance to work on impactful projects and contribute to a leading organization.
- Dynamic and inclusive company culture.
- Additional company perks such as professional development stipends and wellness initiatives.
- Participation in exciting new projects that shape the future of our industry.
- A commitment to diversity, equity, and inclusion in the workplace.
- Regular team-building activities and social events.
- Opportunity to work with industry experts and thought leaders.
How to Apply:
If you are a highly motivated individual seeking a challenging yet rewarding career opportunity as a Helpdesk Support Specialist in Saar, Northern, BH , we encourage you to apply. Please submit your detailed resume and a cover letter outlining your qualifications and experience to our recruitment team. We look forward to reviewing your application and exploring how your skills align with our needs. Only shortlisted candidates will be contacted for an interview.
This advertiser has chosen not to accept applicants from your region.
8
IT Support Specialist
609 Al Hidd
BHD25000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client, a growing technology services company, is seeking a dedicated IT Support Specialist to join their technical team based in Sitra, Capital, BH . This role is essential for providing first-line technical assistance and support to internal users and external clients, ensuring smooth operation of IT systems and applications. The IT Support Specialist will be responsible for diagnosing and resolving hardware, software, and network issues, as well as maintaining IT infrastructure. We are looking for a proactive and customer-focused individual with strong technical troubleshooting skills.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide technical support and troubleshooting for hardware, software, and network issues via phone, email, or in-person.
- Install, configure, and maintain computer systems, peripherals, and software.
- Respond to help desk tickets and resolve issues in a timely and efficient manner.
- Assist users with account setup, password resets, and access permissions.
- Perform routine system maintenance, updates, and backups.
- Document technical issues, resolutions, and procedures.
- Escalate complex issues to senior IT staff or relevant departments when necessary.
- Support network connectivity, Wi-Fi, and printer issues.
- Provide technical guidance and training to end-users.
- Ensure compliance with IT policies and security protocols.
- Manage IT inventory and asset tracking.
- Participate in IT projects as assigned.
- Contribute to the continuous improvement of IT support processes.
Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- 1-3 years of experience in an IT support or help desk role.
- Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP) and basic troubleshooting.
- Experience with ticketing systems and remote support tools.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, with a customer-centric approach.
- Ability to work independently and as part of a team.
- CompTIA A+, Network+, or Microsoft certifications are a plus.
- Ability to lift and move computer equipment as needed.
- Detail-oriented and organized.
- Proactive in identifying and resolving issues.
This advertiser has chosen not to accept applicants from your region.
9