What Jobs are available for Support Specialist in Bahrain?
Showing 3017 Support Specialist jobs in Bahrain
Client Services Executive
BHD90000 - BHD120000 Y
Miracle Graphics Co. W.l.l
Posted today
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Job Description
- Coordinate and oversee the execution of client projects, ensuring timelines and deliverables align with client expectations and company standards.
- Analyze client feedback and service performance metrics, utilizing insights to enhance service offerings and improve overall client satisfaction.
- Cultivate strong relationships with clients by proactively addressing their needs and concerns, ensuring they feel valued and understood.
- Serve as the primary point of contact for clients, skillfully managing communications and facilitating collaboration between clients and internal teams.
- Conduct regular check-ins and follow-up meetings with clients to assess satisfaction levels and identify potential opportunities for upselling or cross-selling services.
- Prepare and present comprehensive reports on client performance and engagement, illustrating the value provided and paving the way for future growth.
- Develop and implement client onboarding processes that ensure a seamless transition and set the stage for long-term partnerships.
- Actively participate in strategic planning sessions to align client service initiatives with broader business objectives and market trends.
- Resolve any service-related issues or conflicts swiftly and effectively, transforming challenges into opportunities for client loyalty.
- Keep abreast of industry trends and competitor offerings to provide clients with insightful recommendations and maintain a competitive edge.
- A minimum of 3 years of experience in client services or account management within a service-oriented industry, demonstrating a proven track record of success.
- Fluency in English is mandatory, while proficiency in additional languages is highly desirable for diverse client interactions.
- A bachelor's degree in Business Administration, Marketing, or a related field is preferred to provide a solid foundation for client management.
- Exceptional communication skills, both verbal and written, are crucial for articulating ideas and collaborating effectively with clients.
- Strong problem-solving abilities and a proactive approach to challenges are essential for navigating complex client needs.
- A personable and resilient attitude that thrives in fast-paced environments will help in building lasting client relationships.
- A detail-oriented mindset with excellent organizational skills is necessary to manage multiple clients and projects simultaneously.
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0
Customer Support Specialist
00731 Bilad Al Qadeem
BHD18 Hourly
WhatJobs Direct
Posted today
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Job Description
Our client is seeking a friendly, efficient, and customer-focused Customer Support Specialist to join their dynamic team. This role is fully remote, allowing you to provide exceptional service from the convenience of your home. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience across various communication channels, including phone, email, and chat. The ideal candidate possesses excellent communication and problem-solving skills, with a patient and empathetic demeanor. You will be responsible for accurately documenting customer interactions, escalating complex issues to the appropriate departments, and contributing to knowledge base articles to help resolve common queries. A strong understanding of our products/services and a commitment to customer satisfaction are essential. Proficiency in using CRM software and other customer support tools is required. You will play a vital role in building customer loyalty and contributing to our company's reputation for outstanding service. We are looking for a motivated individual who is a quick learner, highly organized, and thrives in a fast-paced remote environment. If you are passionate about helping people and have a knack for clear communication, this is the perfect opportunity for you. Responsibilities include:
Qualifications:
- Responding to customer inquiries via phone, email, and chat.
- Resolving customer issues and complaints efficiently and professionally.
- Documenting customer interactions and support tickets accurately.
- Escalating complex issues to the relevant teams.
- Providing product information and basic troubleshooting assistance.
- Contributing to the development of customer support resources.
- Maintaining a high level of customer satisfaction.
- Collaborating with team members to share best practices.
Qualifications:
- Previous experience in customer service or a similar support role.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving abilities and a customer-centric attitude.
- Proficiency in using CRM software and helpdesk platforms.
- Ability to multitask and manage time effectively in a remote setting.
- High school diploma or equivalent; some college coursework is a plus.
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1
Customer Support Specialist
2010 Busaiteen, Muharraq
BHD48000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their dynamic team in Busaiteen, Muharraq, BH . This role is pivotal in ensuring customer satisfaction by providing timely, accurate, and friendly support across various communication channels. The ideal candidate is a natural problem-solver with excellent communication skills and a passion for assisting others. This position offers a hybrid work arrangement, allowing for a balance between in-office collaboration and remote flexibility.
Key responsibilities include responding to customer inquiries via phone, email, and live chat in a prompt and professional manner. You will be responsible for troubleshooting customer issues, identifying the root cause, and providing effective solutions or escalating complex problems to the appropriate departments. Maintaining accurate records of customer interactions, transactions, comments, and complaints in our CRM system will be essential. You will also be tasked with educating customers on product features, services, and policies, ensuring they have a positive experience. Proactively identifying opportunities to improve customer service processes and contribute to customer retention strategies will be highly valued. Staying updated on product knowledge and company policies to provide comprehensive support is crucial. Contributing to a positive team environment and collaborating with colleagues to achieve departmental goals will be expected. You will also be involved in gathering customer feedback and relaying it to relevant teams to drive product and service improvements. The ability to handle difficult customer situations with patience and professionalism is a must.
Qualifications:
Key responsibilities include responding to customer inquiries via phone, email, and live chat in a prompt and professional manner. You will be responsible for troubleshooting customer issues, identifying the root cause, and providing effective solutions or escalating complex problems to the appropriate departments. Maintaining accurate records of customer interactions, transactions, comments, and complaints in our CRM system will be essential. You will also be tasked with educating customers on product features, services, and policies, ensuring they have a positive experience. Proactively identifying opportunities to improve customer service processes and contribute to customer retention strategies will be highly valued. Staying updated on product knowledge and company policies to provide comprehensive support is crucial. Contributing to a positive team environment and collaborating with colleagues to achieve departmental goals will be expected. You will also be involved in gathering customer feedback and relaying it to relevant teams to drive product and service improvements. The ability to handle difficult customer situations with patience and professionalism is a must.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent active listening, verbal, and written communication skills.
- Strong problem-solving abilities and the capacity to think critically under pressure.
- Proficiency with CRM systems and helpdesk software.
- Ability to multitask, prioritize, and manage time effectively.
- A patient and empathetic demeanor when dealing with customers.
- Familiarity with (Specific Industry/Product - e.g., SaaS, E-commerce) is a plus.
- Ability to adapt to a hybrid work schedule and collaborate effectively in both remote and office settings.
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2
Customer Support Specialist
30004 Arad
BHD40000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is looking for a dedicated and empathetic Customer Support Specialist to join their remote team. This is a fantastic opportunity for individuals who are passionate about technology and providing exceptional customer service. You will be the first point of contact for customers, addressing inquiries, troubleshooting technical issues, and ensuring customer satisfaction through prompt and effective communication. Responsibilities include responding to customer support tickets via email and chat, providing clear and concise solutions, escalating complex issues to senior support staff when necessary, and maintaining detailed records of customer interactions and resolutions. The ideal candidate will have a strong understanding of software applications and the ability to explain technical concepts in an easily understandable manner. Excellent communication, active listening, and problem-solving skills are paramount. You must be patient, customer-focused, and possess a positive attitude. This is a fully remote role, requiring a reliable internet connection and a dedicated workspace. Self-motivation, excellent time management, and the ability to work independently are crucial for success in this position. We value a collaborative spirit and encourage team members to share knowledge and best practices. Join a supportive and dynamic team dedicated to helping customers succeed with our client's products.
Qualifications:
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 2 years of experience in customer service or technical support, preferably in a software environment.
- Demonstrated experience in troubleshooting software issues and providing solutions.
- Excellent written and verbal communication skills, with the ability to articulate technical information clearly.
- Strong problem-solving and analytical skills.
- Proficiency with help desk software and CRM systems.
- Ability to multitask and manage multiple support requests simultaneously.
- Patience, empathy, and a customer-centric approach.
- Self-motivated and able to work effectively in a remote setting.
- Experience with ticketing systems (e.g., Zendesk, Freshdesk).
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3
Customer Support Specialist
55021 Muharraq, Muharraq
BHD45000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their expanding team. This role is essential in providing exceptional assistance and problem resolution to their valued customers. You will be the first point of contact for customer inquiries, addressing questions, troubleshooting issues, and providing guidance on products and services via phone, email, and chat. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a genuine desire to help others. A strong understanding of customer service principles and a proactive approach to problem-solving are crucial for success in this position. This role offers the opportunity to gain deep product knowledge and contribute to customer satisfaction and loyalty.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and live chat in a timely and professional manner.
- Provide detailed product and service information to customers, guiding them through features and functionalities.
- Troubleshoot technical and non-technical issues, identifying root causes and implementing effective solutions.
- Escalate complex issues to appropriate departments or senior support staff when necessary.
- Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Identify opportunities to improve the customer experience and suggest process enhancements.
- Adhere to company policies and procedures, ensuring customer satisfaction and retention.
- Contribute to team goals and objectives, collaborating with colleagues to share knowledge and best practices.
- Proactively identify potential customer pain points and provide feedback to relevant teams.
- Stay up-to-date with product updates and company offerings to provide accurate information.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Minimum of 2 years of experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong active listening and interpersonal skills.
- Proficiency in using customer support software and CRM systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Patience, empathy, and a customer-centric attitude.
- Strong problem-solving and analytical abilities.
- Ability to work independently and as part of a team.
- Familiarity with common technical troubleshooting steps is advantageous.
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4
Customer Support Specialist
2145 Hamad Town, Northern
BHD30000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client, a rapidly expanding SaaS company, is seeking a dedicated and empathetic Customer Support Specialist to join their remote team. This role is pivotal in ensuring our users receive exceptional support and assistance, fostering customer loyalty and satisfaction. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for problem-solving. You will be the primary point of contact for customer inquiries, providing timely and effective solutions across various channels, including email, chat, and phone.
Responsibilities:
Qualifications:
Responsibilities:
- Respond promptly and professionally to customer inquiries via email, chat, and phone.
- Troubleshoot and resolve customer issues related to the company's software and services.
- Guide customers through product features and functionalities, providing clear and concise explanations.
- Document all customer interactions, issues, and resolutions in the CRM system accurately.
- Identify and escalate complex technical issues to appropriate internal teams.
- Contribute to the knowledge base by creating and updating help articles and FAQs.
- Gather customer feedback and share insights with product and development teams for service improvement.
- Proactively identify opportunities to improve the customer support process.
- Maintain a high level of customer satisfaction by delivering outstanding service.
- Adhere to company policies and procedures regarding customer support and data privacy.
- Participate in team meetings and training sessions to enhance product knowledge and support skills.
- Collaborate with team members to share best practices and support each other.
Qualifications:
- High school diploma or equivalent; an associate's or bachelor's degree is a plus.
- Minimum of 2 years of experience in a customer support or helpdesk role, preferably in a tech company.
- Excellent written and verbal communication skills in English.
- Strong problem-solving and troubleshooting abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to empathize with customers and remain calm under pressure.
- Strong organizational skills and attention to detail.
- Ability to work independently and manage time effectively in a remote setting.
- Familiarity with SaaS products and software support is highly desirable.
- A positive attitude and a genuine desire to help customers.
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5
Customer Support Specialist
4567 Northern, Northern
BHD45000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly growing e-commerce platform, is looking for an enthusiastic and customer-focused Customer Support Specialist to join their team in Shakhura, Northern, BH . This role is pivotal in ensuring our customers receive exceptional service and a seamless experience. You will be the first point of contact for customers, addressing inquiries, resolving issues, and providing information about our products and services through various channels, including phone, email, and live chat. The ideal candidate will possess excellent communication skills, a patient demeanor, and a genuine passion for helping others. You will be responsible for troubleshooting technical issues, processing orders and returns, and escalating complex problems to appropriate departments. Maintaining accurate customer records and documentation will also be a key part of your responsibilities. We are looking for individuals who are proactive, detail-oriented, and can thrive in a fast-paced environment. This is an excellent opportunity for someone looking to build a career in customer service within a supportive and collaborative team. Key responsibilities include:
- Responding to customer inquiries via phone, email, and chat.
- Resolving customer complaints and issues efficiently and effectively.
- Providing product and service information to customers.
- Processing orders, returns, and exchanges.
- Troubleshooting and resolving technical issues.
- Documenting customer interactions and feedback.
- Escalating complex issues to management or other departments.
- Gathering customer feedback to help improve products and services.
- Maintaining a high level of customer satisfaction.
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6
Customer Support Specialist
3001 Zallaq, Southern
BHD40000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to provide exceptional assistance to their valued customers. This role is pivotal in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing guidance on products and services. You will be the front-line representative of the company, requiring excellent communication skills, problem-solving abilities, and a patient demeanor.
Key Responsibilities:
Qualifications:
This position is based remotely, allowing you to provide excellent customer support from your own home office. Join our client's growing team and play a vital role in building strong customer relationships and ensuring their satisfaction.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues effectively and efficiently.
- Provide detailed information about products and services.
- Guide customers through processes and product usage.
- Document all customer interactions and resolutions in the CRM system.
- Identify and escalate complex issues to the appropriate departments.
- Gather customer feedback and report it to management for service improvement.
- Maintain a high level of product knowledge.
- Adhere to company policies and procedures for customer service.
- Contribute to team goals and initiatives.
- Upsell or cross-sell products/services when appropriate and beneficial to the customer.
- Ensure a positive customer experience at every touchpoint.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Previous experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience and empathy when dealing with customers.
- Proficiency in using CRM software and helpdesk systems.
- Ability to multitask and manage time effectively.
- A positive attitude and a customer-centric approach.
- Ability to work independently and as part of a team in a remote setting.
- Typing speed of at least 40 WPM.
This position is based remotely, allowing you to provide excellent customer support from your own home office. Join our client's growing team and play a vital role in building strong customer relationships and ensuring their satisfaction.
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7
Customer Support Specialist
2011 Amwaj Islands
BHD45000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their team based in **Janabiyah, Northern, BH**. This role is essential for providing exceptional support to our client's customer base, ensuring satisfaction and retention. The ideal candidate will possess strong communication skills, a patient demeanor, and a passion for helping others. You will be the first point of contact for customer inquiries, troubleshooting issues, and guiding users through our client's products and services.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate department when necessary.
- Guide customers through product features, setup, and usage.
- Maintain customer records and update databases with interaction details.
- Identify trends in customer issues and provide feedback to relevant teams for product and service improvements.
- Educate customers on best practices and how to maximize their use of our client's offerings.
- Process customer requests, orders, or returns as needed.
- Contribute to the development of customer support documentation, FAQs, and knowledge base articles.
- Ensure a high level of customer satisfaction and build strong customer relationships.
- High school diploma or equivalent; some college coursework or a degree is a plus.
- Previous experience in customer service, technical support, or a related field is highly desirable.
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Patience, empathy, and a customer-centric attitude.
- Proficiency in using customer support software and CRM systems.
- Ability to multitask and manage time effectively in a busy environment.
- Adaptability and willingness to learn about new products and services.
- Team player with a positive attitude.
- Familiarity with general IT troubleshooting is an advantage.
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8
Customer Support Specialist
441 Muharraq, Muharraq
BHD45000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their team. This role involves providing exceptional assistance to clients, resolving inquiries, and ensuring a positive customer experience. You will be the primary point of contact for customers, addressing their needs via phone, email, and chat. The ideal candidate possesses strong communication skills, a patient demeanor, and a genuine desire to help others.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and provide timely and accurate solutions via phone, email, and live chat.
- Troubleshoot and resolve customer issues related to products or services.
- Escalate complex issues to appropriate departments when necessary.
- Maintain detailed records of customer interactions and resolutions in the CRM system.
- Educate customers on product features, services, and policies.
- Gather customer feedback and report recurring issues to management.
- Proactively identify opportunities to improve the customer experience.
- Assist with onboarding new customers and provide necessary support.
- Collaborate with internal teams to ensure customer satisfaction.
- Stay updated on product knowledge and company services.
- Adhere to established service level agreements (SLAs).
- Handle customer complaints with professionalism and empathy.
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9