6 209 Support Staff Positions jobs in Bahrain

Purpose, Essential Duties and Responsibilities:

• Provide first-line support for desktops, laptops, and mobile devices.
• Install, configure, and troubleshoot operating systems (Windows/macOS) and standard applications.
• Troubleshoot issues related to Microsoft 365, Teams, Outlook, and Office applications.
• Support users in accessing shared drives, email, VPN, and network resources.
• Troubleshoot printer and scanner connectivity and driver issues.
• Maintain and update inventory of IT assets and user equipment.
• Support users with Wi-Fi, LAN, and VPN connectivity issues.
• Escalate complex network issues to the network team when required.
• Log all incidents and service requests in the ticketing/helpdesk system.
• Track, update, and close tickets in accordance with defined SLAs.
• Maintain clear documentation of common issues, resolutions, and procedures.
• Escalate unresolved or complex issues to L2 / senior engineers.
• Coordinate with vendors for warranty or hardware replacement when needed.
• Communicate effectively with users to provide timely updates on issue resolution.

Qualifications / Certifications

• B.Sc. / Engineering graduates with IT major
• Microsoft 365 Fundamental Certification

Skills

• Familiarity with End user support and day to day incidents management.
• Experience in managing MS 365 portal and configuration.
• Experience in handling on-premises applications and IT Infrastructure.
• Excellent oral & written communication skill – English (mandatory), Arabic (preferred).
• Excellent documentation skills

Work Experience Requirements

• Overall 2+ years of experience in IT end-user support or helpdesk role.
• Hands on experience with installing and configuring Windows OS.
• Troubleshooting Windows 10/11 OS and Microsoft 365 applications issues.

Job Type: Full-time

Job Title: Application Support Specialist
Location: Bahrain (on-site)
Job Summary
Our client is seeking an highly skilled and experienced Application Support Specialist to join our clients team onsite in Bahrain. The ideal candidate will have a strong background in
application maintenance, troubleshooting, and deployment,
with specific expertise in our core technologies.

Key Responsibilities:

• Application Monitoring & Troubleshooting:
• Proactively monitor application performance and stability, identifying and resolving issues swiftly to minimize downtime.
• Perform in-depth log analysis across multiple systems to identify root causes and responsible systems for incidents, errors, and performance degradation.
• Utilize Correlation IDs and timestamps to trace transaction flows across microservices and integration layers.
• Patch Management and Deployment:
• Plan, test, and execute regular patch deployments for core banking applications (T24) and underlying infrastructure components (MS SQL, Kubernetes).
• Coordinate with vendors and internal teams to obtain, validate, and schedule necessary application and security patches.
• Core Banking System Support:
• Provide expert support and maintenance for the T24 Core Banking System, including environment management, end-of-day/start-of-day procedures, and troubleshooting specific module issues.
• Understand core banking processes and data flows to better support business users.
• Infrastructure & Deployment:
• Manage and support application deployments utilizing Kubernetes containers and orchestration.
• Maintain and optimize application databases running on MS SQL Server.
• Support applications built with the Flutter framework.
• Integration and Cloud Support:
• Support and troubleshoot integrations managed through Oracle Integration Cloud (OIC), ensuring reliable data exchange between systems.
• Security & Access Management:
• Administer and maintain secure remote server and access management systems (e.g., VPNs, jump servers, access control lists).
• Ensure all support activities adhere to established security and compliance standards.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3-5 years of experience in an application support or IT operations role, with proven experience in patch management and log aggregation/analysis tools (e.g., ELK Stack, Splunk).
• Technical Skills (Must-Have):
• Proven experience supporting and troubleshooting the T24 Core Banking System.
• Solid understanding and practical experience with Kubernetes for containerized application deployment and management.
• Expertise in MS SQL Server, including writing complex queries, performance tuning, and database maintenance.
• Experience with application development and/or support using the Flutter framework.
• Familiarity with Oracle Integration Cloud (OIC) for monitoring and supporting enterprise integrations.
• Soft Skills:
• Exceptional analytical and diagnostic skills for troubleshooting complex, multi-system failures using log data.
• Strong verbal and written communication skills in English.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications

• Certifications related to Kubernetes (e.g., CKA, CKAD), Microsoft SQL, or Oracle Cloud.
• Experience in the financial services or banking sector in the GCC region.
• Proficiency in Arabic is a plus.

Key Responsibilities

Server & System Administration

· Manage RERA's server infrastructure including Active Directory (AD), file servers, Exchange (on-premises), and web servers.

· Oversee virtual environments (e.g., VMware, Hyper-V).

· Monitor system performance, apply updates, and troubleshoot issues to ensure optimal operations.

· Ensure data integrity through regular backups and disaster recovery plans.

· Perform hands-on hardware/software troubleshooting and coordinate with vendors as needed.

· Management of DHCP Server and related services

Network Management

· Maintain and support the network infrastructure, including routers, switches, firewalls, and VLAN configurations.

· Monitor network performance, resolve connectivity issues, and ensure end-to-end network security, including firewall policies and access controls.

· Demonstrated experience in GDN network migration and secure VLAN segmentation.

· Manage and support WIFI routers and access points

Cloud & Microsoft Services

· Administer Microsoft 365 services including SharePoint, Teams, OneDrive, Azure Active Directory, Intune, and Planner.

· Create/manage mailboxes, distribution lists, and licenses.

· Provide on-site end-user support for O365-related tools and services.

· Create/edit SharePoint sites and manage user permissions.

Security & Monitoring

· Manage Palo Alto Cortex and Qualys agents on workstations.

· Monitor logs for potential threats or vulnerabilities and ensures compliance with security protocols.

· Support ArcGIS software and maintain compliance with cloud security guidelines.

· Implement and maintain technical cybersecurity recommendations from the National Cyber Security Center (NCSC) to secure RERA's IT infrastructure, websites, and endpoints.

Website & Communication

· Administer RERA's CMS, upload content, and maintain website updates.

· Create and distribute email campaigns using platforms like Mailchimp.

· Provide on-site technical support for AVAYA telephony systems and virtual meetings (MS Teams, Zoom)

· Experience in Web server and application migration

· Disaster recovery

Cloud Infrastructure

· Manage RERA's AWS cloud environment (EC2, S3, RDS, VPC, backups, etc.)

· Provide hands-on support for infrastructure migration to the AWS cloud in alignment with IGA cloud policies

• Create IGA Design documents for new cloud architecture
• AWS Backup support
• AWS Server maintenance and monitoring
• Experience with Ubuntu Server and Windows Server

IT Development & Support

· Offer hands-on technical support for all RERA IT and development projects.

· Prepare RFPs for upcoming IT projects.

· Serve as the on-site technical point of contact and provide direct support for projects implementation and vendor coordination.

· Provide hands-on technical support for the integration and upgrade of RERA's Attendance System with external workflow systems, including direct coordination with the third-party provider.

· Provide assistance with Airable and Zendesk administration.

· , PHP, MySQL, PostgreSQL, & React js knowledge to support the development team

· Experience with ArcGIS platforms, including ArcGIS Pro, ArcGIS Server, Portal, as well as licensing, environment setup, maintenance, and management.

· Proficient in ArcGIS backup and routine maintenance activities, such as applying security patches, updating software, performing restorations, and conducting testing.

Database & Platform Support

• Experience with various database systems such as MySQL, MS SQL, and PostgreSQL.
• Maintain Ubuntu-based servers and provide database support as required.

User & Asset Support

· Provide in-person, first-line technical assistance for hardware, software, and networking issues.

· Install and configure desktops, laptops, printers, and peripherals.

· Train end-users in using systems and maintain asset inventory and documentation.

· Set up and provide support to the outside IT requirements for the public events hosted by RERA.

· Management of RERA Applications

Administrative & Project Support

· Provide direct, on-site support for executive meetings (e.g., Board of Directors, CEO).

· Provide IT support to National Data Bank project (Aqari)

· Management and support for CCTV systems.

· Document configurations, procedures, and support activities comprehensively.

· Coordinate with relevant stakeholders and provide IT support for Ministry systems integrated or used by RERA.

· IT Budgeting, IT Purchasing and Inventory management

· Proposing and Implementation of new technologies in RERA

Required Qualifications

· Education: Bachelor's degree in computer applications, Information Technology, or a related IT bachelor's degree.

· Certifications: Microsoft and AWS certifications

· The candidate must hold, at a minimum, the following certifications: AWS Certified Solutions Architect and Microsoft Certified: Azure Administrator Associate.

· Experience: Minimum of 10 years of proven experience in system and network administration, cloud platforms, and end-user support.

· The proposed resource shall be the primary means through which the Service Provider delivers the contracted IT administration services on-site. The Service Provider remains contractually accountable for all deliverables, performance, and SLA compliance.

Knowledge Transfer

· The Service Provider must document all procedures, configurations, and solutions implemented.

· The Service Provider must provide knowledge transfer to RERA staff as required.

· The Service Provider must maintain a knowledge base of common issues and their resolutions.

· The Service Provider must provide training materials and sessions for new systems or significant changes.

· The Service Provider must ensure smooth transition of services at the end of the contract period.

Service Level Agreement (SLA)

The Service Provider shall guarantee delivery of IT administration services according to the following minimum service levels:

· On-Site Availability: A qualified resource must be present at RERA offices during all official working hours.

· Response Time: Critical issues within 15 minutes; high-priority issues within 1 hour.

· Resolution Time: Critical issues within 4 hours, or a documented workaround must be provided.

· Continuity: A replacement resource of equal or higher qualifications must be provided within 5 working days in case of absence, resignation, or removal.

*Failure to meet SLA requirements will result in penalties or service credits as determined by RERA.

Job Type: Full-time

Unity Infotech
has multiple opportunities in
Microsoft .NET
and is hiring for the following roles for its
Banking
,
FinTech
&
Payments
practices:

• Software Engineer (.Application/Production Support)

Work
Location
: Manama, Bahrain

Start Date
: Immediate

Job Overview

We are seeking experienced, highly skilled L1-L2 Support Specialists to join our dynamic and innovative team. The successful candidate will be responsible for designing, developing, testing, and maintaining high-performance, scalable, and secure web applications using the .NET framework. The ideal candidate should have a minimum of 3 years of professional experience in .NET development/support and a strong background in software engineering principles.

Responsibilities

1. Collaborate with cross-functional teams, including product owners, UI/UX designers, and other developers, to define project requirements and specifications.
2. Design and develop robust, scalable, and maintainable web applications using the .NET framework and related technologies.
3. Write clean, efficient, and well-documented code, adhering to coding standards and best practices.
4. Conduct thorough code reviews to ensure code quality, performance, and security.
5. Participate in the entire software development lifecycle, from planning and design to implementation, testing, and deployment.
6. Identify and troubleshoot software defects and issues, providing timely resolutions.
7. Stay updated on industry trends, emerging technologies, and best practices to continuously improve development processes.
8. Mentor junior developers and provide technical guidance and support.

Requirements

1. Bachelor's degree in Computer Science preferred.
2. Minimum of 3 years of professional experience in .NET development.
3. Proficient in C# and the .NET framework, with hands-on experience in ASP.NET MVC and/or ASP.NET Core.
4. Strong understanding of object-oriented programming principles and design patterns.

Experience with front-end technologies such as HTML, CSS, JavaScript, and front-end frameworks (e.g., Angular, React, or ).Knowledge of database design and development using SQL Server or other relational databases.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Diagnose and resolve technical and product-related issues for customers.
• Process customer orders, returns, and exchanges accurately.
• Escalate unresolved issues to senior support staff or relevant departments.
• Document all customer interactions and resolutions in the CRM system.
• Provide product information and guidance to customers.
• Contribute to the creation and maintenance of customer support documentation.
• Identify opportunities to improve customer service processes and workflows.
• Collaborate with internal teams to address customer concerns and feedback.
• Strive to achieve high customer satisfaction and Net Promoter Score (NPS) ratings.

• High school diploma or equivalent; some college education preferred.
• Previous experience in a customer service or technical support role.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a customer-centric attitude.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a dynamic environment.
• Patience, empathy, and a desire to help others.
• Ability to work effectively both independently and as part of a hybrid team.

• Respond to customer support requests via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve technical hardware and software issues, including operating system problems, network connectivity issues, and application errors.
• Guide end-users through problem-solving processes and provide step-by-step solutions.
• Install, configure, and troubleshoot computer hardware, software, systems, networks, printers, and scanners.
• Maintain a detailed record of customer interactions and issues resolved in the helpdesk system.
• Escalate complex issues to higher-level support teams when necessary.
• Create and update knowledge base articles and support documentation.
• Provide ongoing support and training to end-users on new software and technologies.
• Identify trends in technical issues and provide feedback to development and IT teams for potential improvements.
• Ensure customer satisfaction by providing responsive and effective technical support.