4 099 Support Staff Positions jobs in Bahrain

Key Responsibilities

Server & System Administration

· Manage RERA's server infrastructure including Active Directory (AD), file servers, Exchange (on-premises), and web servers.

· Oversee virtual environments (e.g., VMware, Hyper-V).

· Monitor system performance, apply updates, and troubleshoot issues to ensure optimal operations.

· Ensure data integrity through regular backups and disaster recovery plans.

· Perform hands-on hardware/software troubleshooting and coordinate with vendors as needed.

· Management of DHCP Server and related services

Network Management

· Maintain and support the network infrastructure, including routers, switches, firewalls, and VLAN configurations.

· Monitor network performance, resolve connectivity issues, and ensure end-to-end network security, including firewall policies and access controls.

· Demonstrated experience in GDN network migration and secure VLAN segmentation.

· Manage and support WIFI routers and access points

Cloud & Microsoft Services

· Administer Microsoft 365 services including SharePoint, Teams, OneDrive, Azure Active Directory, Intune, and Planner.

· Create/manage mailboxes, distribution lists, and licenses.

· Provide on-site end-user support for O365-related tools and services.

· Create/edit SharePoint sites and manage user permissions.

Security & Monitoring

· Manage Palo Alto Cortex and Qualys agents on workstations.

· Monitor logs for potential threats or vulnerabilities and ensures compliance with security protocols.

· Support ArcGIS software and maintain compliance with cloud security guidelines.

· Implement and maintain technical cybersecurity recommendations from the National Cyber Security Center (NCSC) to secure RERA's IT infrastructure, websites, and endpoints.

Website & Communication

· Administer RERA's CMS, upload content, and maintain website updates.

· Create and distribute email campaigns using platforms like Mailchimp.

· Provide on-site technical support for AVAYA telephony systems and virtual meetings (MS Teams, Zoom)

· Experience in Web server and application migration

· Disaster recovery

Cloud Infrastructure

· Manage RERA's AWS cloud environment (EC2, S3, RDS, VPC, backups, etc.)

· Provide hands-on support for infrastructure migration to the AWS cloud in alignment with IGA cloud policies

• Create IGA Design documents for new cloud architecture
• AWS Backup support
• AWS Server maintenance and monitoring
• Experience with Ubuntu Server and Windows Server

IT Development & Support

· Offer hands-on technical support for all RERA IT and development projects.

· Prepare RFPs for upcoming IT projects.

· Serve as the on-site technical point of contact and provide direct support for projects implementation and vendor coordination.

· Provide hands-on technical support for the integration and upgrade of RERA's Attendance System with external workflow systems, including direct coordination with the third-party provider.

· Provide assistance with Airable and Zendesk administration.

· , PHP, MySQL, PostgreSQL, & React js knowledge to support the development team

· Experience with ArcGIS platforms, including ArcGIS Pro, ArcGIS Server, Portal, as well as licensing, environment setup, maintenance, and management.

· Proficient in ArcGIS backup and routine maintenance activities, such as applying security patches, updating software, performing restorations, and conducting testing.

Database & Platform Support

• Experience with various database systems such as MySQL, MS SQL, and PostgreSQL.
• Maintain Ubuntu-based servers and provide database support as required.

User & Asset Support

· Provide in-person, first-line technical assistance for hardware, software, and networking issues.

· Install and configure desktops, laptops, printers, and peripherals.

· Train end-users in using systems and maintain asset inventory and documentation.

· Set up and provide support to the outside IT requirements for the public events hosted by RERA.

· Management of RERA Applications

Administrative & Project Support

· Provide direct, on-site support for executive meetings (e.g., Board of Directors, CEO).

· Provide IT support to National Data Bank project (Aqari)

· Management and support for CCTV systems.

· Document configurations, procedures, and support activities comprehensively.

· Coordinate with relevant stakeholders and provide IT support for Ministry systems integrated or used by RERA.

· IT Budgeting, IT Purchasing and Inventory management

· Proposing and Implementation of new technologies in RERA

Required Qualifications

· Education: Bachelor's degree in computer applications, Information Technology, or a related IT bachelor's degree.

· Certifications: Microsoft and AWS certifications

· The candidate must hold, at a minimum, the following certifications: AWS Certified Solutions Architect and Microsoft Certified: Azure Administrator Associate.

· Experience: Minimum of 10 years of proven experience in system and network administration, cloud platforms, and end-user support.

· The proposed resource shall be the primary means through which the Service Provider delivers the contracted IT administration services on-site. The Service Provider remains contractually accountable for all deliverables, performance, and SLA compliance.

Knowledge Transfer

· The Service Provider must document all procedures, configurations, and solutions implemented.

· The Service Provider must provide knowledge transfer to RERA staff as required.

· The Service Provider must maintain a knowledge base of common issues and their resolutions.

· The Service Provider must provide training materials and sessions for new systems or significant changes.

· The Service Provider must ensure smooth transition of services at the end of the contract period.

Service Level Agreement (SLA)

The Service Provider shall guarantee delivery of IT administration services according to the following minimum service levels:

· On-Site Availability: A qualified resource must be present at RERA offices during all official working hours.

· Response Time: Critical issues within 15 minutes; high-priority issues within 1 hour.

· Resolution Time: Critical issues within 4 hours, or a documented workaround must be provided.

· Continuity: A replacement resource of equal or higher qualifications must be provided within 5 working days in case of absence, resignation, or removal.

*Failure to meet SLA requirements will result in penalties or service credits as determined by RERA.

Job Type: Full-time

Unity Infotech
has multiple opportunities in
Microsoft .NET
and is hiring for the following roles for its
Banking
,
FinTech
&
Payments
practices:

• Software Engineer (.Application/Production Support)

Work
Location
: Manama, Bahrain

Start Date
: Immediate

Job Overview

We are seeking experienced, highly skilled L1-L2 Support Specialists to join our dynamic and innovative team. The successful candidate will be responsible for designing, developing, testing, and maintaining high-performance, scalable, and secure web applications using the .NET framework. The ideal candidate should have a minimum of 3 years of professional experience in .NET development/support and a strong background in software engineering principles.

Responsibilities

1. Collaborate with cross-functional teams, including product owners, UI/UX designers, and other developers, to define project requirements and specifications.
2. Design and develop robust, scalable, and maintainable web applications using the .NET framework and related technologies.
3. Write clean, efficient, and well-documented code, adhering to coding standards and best practices.
4. Conduct thorough code reviews to ensure code quality, performance, and security.
5. Participate in the entire software development lifecycle, from planning and design to implementation, testing, and deployment.
6. Identify and troubleshoot software defects and issues, providing timely resolutions.
7. Stay updated on industry trends, emerging technologies, and best practices to continuously improve development processes.
8. Mentor junior developers and provide technical guidance and support.

Requirements

1. Bachelor's degree in Computer Science preferred.
2. Minimum of 3 years of professional experience in .NET development.
3. Proficient in C# and the .NET framework, with hands-on experience in ASP.NET MVC and/or ASP.NET Core.
4. Strong understanding of object-oriented programming principles and design patterns.

Experience with front-end technologies such as HTML, CSS, JavaScript, and front-end frameworks (e.g., Angular, React, or ).Knowledge of database design and development using SQL Server or other relational databases.

Company Description

Beyond Catering Boutique, based in Bahrain, specializes in premium Mediterranean cuisine, elegant catering services, and artisanal baked goods. With over a decade of experience, we are dedicated to bringing unforgettable flavors and moments to life for our clients. Our focus is on delivering exceptional culinary experiences that combine quality, creativity, and elegance.

Role Description

This is a full-time on-site role for an IT Support Specialist located in Zayed town. The IT Support Specialist will be responsible for providing technical support to staff, troubleshooting hardware and software issues, maintaining and upgrading desktop computers, and ensuring smooth operation of information technology systems. In addition, they will manage the help desk support function and assist in optimizing IT processes.

Qualifications

• Technical Support and Help Desk Support skills
• Proficiency in Troubleshooting hardware and software issues
• Experience with Desktop Computers and Information Technology systems
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Bachelor's degree in Information Technology, Computer Science, or related field
• Prior experience in a similar role is a plus

We are seeking a highly motivated and skilled IT Support Specialist to join our team. The ideal candidate will be a well-rounded professional with extensive knowledge of IT infrastructure, systems, and applications. This role is crucial for ensuring the smooth operation of our technology landscape by providing comprehensive support across various platforms.

Responsibilities:

• Networking: Perform maintenance and troubleshooting of network infrastructure, including routers, switches, and firewalls. Diagnose and resolve issues related to connectivity, performance, and security.
• Operating Systems: Configure, maintain, and troubleshoot endpoints running on Windows, Mac, and Linux operating systems. Manage user accounts, software installations, and system updates.
• Cloud Services: Provision, maintain, and troubleshoot resources within AWS (Amazon Web Services). Monitor and manage cloud-based services to ensure optimal performance and cost-efficiency.
• Business Applications: Administer and support Google Workspace for Business, including user provisioning, security settings, and troubleshooting for applications like Gmail, Drive, and Meet.
• Wireless Systems: Manage and troubleshoot our Wi-Fi network, with a strong preference for candidates experienced with Ubiquiti systems.
• Hardware: Conduct maintenance and troubleshooting for PC, Mac, and Linux hardware, including diagnostics, repairs, and component replacements.
• Websites: Handle the configuration, maintenance, and troubleshooting of company websites, with a focus on WordPress.
• Security & Surveillance: Configure, maintain, and troubleshoot IP cameras, preferably with knowledge of Hikvision equipment.
• Telephony: Provide maintenance and troubleshooting for our IP PBX system, with a preference for experience on Grandstream equipment.

Qualifications:

• Proven experience in a similar IT support or system administration role.
• Strong analytical and problem-solving skills.
• Excellent communication skills, with the ability to explain technical issues to non-technical staff.
• Relevant certifications (e.g., CompTIA, AWS, Cisco) are a plus.
• A solid understanding of IT best practices and security principles.

Must be able to join immediately*

To apply:

Email:

Whatsapp msg only:

Job Type: Full-time

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot and resolve customer issues related to orders, products, services, and account information.
• Provide product information and guidance to customers, helping them make informed purchasing decisions.
• Process returns, exchanges, and refunds according to company policy.
• Escalate complex issues to relevant departments or supervisors when necessary.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify customer needs and provide feedback to improve products and services.
• Adhere to service level agreements (SLAs) and key performance indicators (KPIs).
• Maintain a thorough understanding of company products, services, and policies.
• Contribute to building customer loyalty and enhancing customer satisfaction.
• Assist with customer outreach initiatives as needed.
• Participate in training sessions to stay updated on product knowledge and support procedures.
• Handle customer complaints with empathy and professionalism, aiming for satisfactory resolution.

• High school diploma or equivalent required; Associate's or Bachelor's degree is a plus.
• Minimum of 2 years of experience in a customer service or customer support role.
• Excellent verbal and written communication skills in both Arabic and English.
• Strong active listening and problem-solving abilities.
• Proficiency in using customer relationship management (CRM) software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Patience, empathy, and a genuine desire to help customers.
• Familiarity with e-commerce platforms and online sales processes is an advantage.
• Ability to work collaboratively within a team.
• Positive attitude and strong work ethic.
• Flexibility to work various shifts, including evenings and weekends, as required.

• Respond to customer inquiries and issues via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve hardware, software, and network problems for end-users.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Provide technical guidance and support on the use of company-provided software and applications.
• Escalate complex issues to senior technical staff or relevant departments when necessary.
• Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
• Create and update knowledge base articles and user guides to assist customers and colleagues.
• Assist with user account management, including creation, modification, and deletion of accounts.
• Conduct basic training sessions for new users on system functionalities.
• Proactively identify potential issues and recommend solutions to improve system performance and user experience.
• Maintain a high level of customer satisfaction by delivering excellent service and support.
• Stay current with the latest technology trends and support tools.
• Perform routine system maintenance and updates as required.
• Collaborate with other IT team members on various projects and initiatives.

• Proven experience in a technical support or helpdesk role, preferably within a corporate environment.
• Strong understanding of Windows and macOS operating systems.
• Familiarity with common office productivity software (e.g., Microsoft Office Suite, Google Workspace).
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP) and troubleshooting.
• Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent communication and active listening skills, with the ability to explain technical concepts clearly to non-technical users.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a team in a fast-paced environment.
• A relevant certification such as CompTIA A+ or equivalent is a plus.
• Previous experience supporting specific company applications or industry-specific software is advantageous.

• Provide technical support and troubleshooting for hardware, software, and network issues via phone, email, and in-person.
• Respond to and resolve helpdesk tickets in a timely manner.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Manage user accounts, permissions, and access rights.
• Perform system updates, patches, and upgrades.
• Conduct diagnostics to resolve software and hardware issues.
• Provide end-user training and technical guidance.
• Document technical solutions and create user guides.
• Assist with IT asset management and inventory.
• Maintain system security and ensure compliance with IT policies.
• Contribute to the improvement of IT support processes and procedures.

• High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
• Minimum of 2 years of experience in IT support or a similar role.
• Strong knowledge of operating systems (Windows, macOS).
• Experience with network troubleshooting (TCP/IP, DNS, DHCP).
• Proficiency with Microsoft Office Suite and other common business applications.
• Familiarity with helpdesk ticketing systems.
• Excellent problem-solving and diagnostic skills.
• Strong customer service and communication skills.
• Ability to work independently and as part of a hybrid team.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.

• Assess the needs of individuals and families within the community.
• Develop and implement individualized support plans.
• Connect clients with appropriate social services, healthcare, and employment resources.
• Provide emotional support and guidance to clients.
• Maintain accurate and confidential client records.
• Advocate for clients' needs with service providers and agencies.
• Collaborate with community organizations and other professionals.
• Conduct follow-up assessments and monitor client progress.
• Respond to client inquiries and provide information on available services.

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 3 years of experience in community support, social services, or case management.
• Strong knowledge of local social services and community resources.
• Excellent communication, listening, and empathy skills.
• Proficiency in case management software and standard office applications.
• Ability to work independently and manage multiple cases simultaneously.
• Experience with crisis intervention and de-escalation techniques.
• Understanding of confidentiality and ethical standards in social work.