288 System Hardware jobs in Bahrain

We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.

Key Responsibilities:

• Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
• Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
• Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
• Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
• Install antivirus software, perform system updates, and educate users on secure practices for device protection.
• Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
• Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
• Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.

Qualifications:

• Minimum of a diploma in Information Technology or a related field.
• 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
• Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.

Technical Skills:

• Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
• Strong understanding of network setup and device connectivity troubleshooting.

Soft Skills:

• Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
• Strong problem-solving abilities and a proactive approach to addressing technical issues.
• Ability to work both independently and within a team environment.

Additional Requirements:

• This is a fully on-site role; remote work is not permitted.
• Applicants should currently reside in Bahrain, as this is an immediate requirement.

• Provide first-line technical support to end-users via phone, email, and chat.
• Diagnose and resolve hardware and software issues for computers, peripherals, and company applications.
• Guide users through the installation, configuration, and troubleshooting of software and hardware.
• Escalate unresolved issues to appropriate technical teams or specialists.
• Maintain accurate and detailed records of support requests and resolutions in the ticketing system.
• Create and update technical documentation, FAQs, and user guides.
• Assist in the setup and configuration of new user accounts and equipment.
• Provide training and guidance to users on basic technical functions.
• Monitor system performance and troubleshoot any reported issues.
• Ensure all support activities are conducted in a timely and professional manner.
• Contribute to the continuous improvement of support processes and tools.
• Stay current with new technologies and product updates.

• Associate's degree in Information Technology, Computer Science, or a related field; Bachelor's degree is a plus.
• Minimum of 2-3 years of experience in technical support or a similar IT role.
• Strong knowledge of operating systems (Windows, macOS) and common software applications.
• Experience with troubleshooting hardware, software, and network issues.
• Familiarity with IT ticketing systems and remote support tools.
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills.
• Patience and a customer-centric approach to support.
• Ability to explain technical concepts clearly to non-technical users.
• Certifications such as CompTIA A+ are beneficial.

• Provide technical assistance and support for incoming queries and issues.
• Respond to customer queries in a timely and professional manner.
• Diagnose and resolve technical hardware and software issues.
• Guide users through problem-solving processes.
• Identify and escalate situations requiring urgent attention.
• Triage and prioritize incoming support requests.
• Maintain accurate records of customer interactions and resolutions.
• Contribute to the creation of support documentation and knowledge base articles.
• Identify trends in customer issues and provide feedback to product teams.

• High school diploma or equivalent; technical certifications are a plus.
• Proven experience in a technical support or helpdesk role.
• Strong knowledge of computer hardware, software, and operating systems.
• Excellent communication and customer service skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in using remote support tools and ticketing systems.
• Problem-solving and analytical skills.

• Provide first-line technical support to customers via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues reported by customers.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Guide end-users through step-by-step solutions to technical problems.
• Escalate unresolved issues to appropriate senior technical staff or departments.
• Document all technical issues and resolutions in the support ticketing system.
• Create and maintain technical documentation, FAQs, and user guides.
• Assist with the setup and configuration of new user accounts and hardware.
• Monitor system performance and troubleshoot any issues that arise.
• Proactively identify potential technical problems and recommend solutions.
• Stay up-to-date with the latest technology trends and support techniques.
• Provide basic training to users on software applications and hardware usage.
• Ensure customer satisfaction by providing timely and accurate technical assistance.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Proven experience in a technical support or helpdesk role.
• Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
• Familiarity with network protocols and troubleshooting.
• Excellent problem-solving and analytical skills.
• Strong customer service orientation and excellent communication skills.
• Ability to explain technical concepts to non-technical users.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified are advantageous.
• Ability to work independently and as part of a collaborative team.
• Patient and empathetic approach to customer interactions.

• Provide first-level technical support to customers via phone, email, and chat.
• Diagnose and resolve hardware and software issues.
• Document all support interactions and resolutions in a ticketing system.
• Escalate complex technical problems to appropriate teams.
• Create and maintain knowledge base articles and user guides.
• Identify recurring technical issues and propose solutions.
• Maintain a high level of customer satisfaction.
• Stay up-to-date with product updates and technical advancements.

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of operating systems (Windows, macOS, Linux).
• Familiarity with common software applications and networking concepts.
• Excellent troubleshooting and problem-solving skills.
• Outstanding customer service and communication skills.
• Ability to work independently and as part of a team.
• Associate's or Bachelor's degree in IT or a related field, or equivalent experience.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow).