2 715 Tech Support jobs in Bahrain
Customer Experience Manager - Tech Support
23456 Askar, Southern
BHD75000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and customer-focused Customer Experience Manager to oversee their technical support operations in **Janabiyah, Northern, BH**. This role is critical in ensuring our clients receive exceptional service and swift resolution to their technical issues, thereby enhancing overall customer satisfaction and loyalty.
The Customer Experience Manager will be responsible for leading and managing the customer support team, setting high standards for service quality and efficiency. You will develop and implement strategies to improve customer support processes, tools, and training programs. Key duties include monitoring customer feedback, identifying trends, and implementing proactive solutions to address common issues. You will also be responsible for performance management of the support team, including setting KPIs, providing regular coaching, and conducting performance reviews. Collaboration with product development and engineering teams to relay customer feedback and drive product improvements will be a significant aspect of this role. Ensuring timely and accurate responses to customer inquiries across various channels (phone, email, chat, social media) is paramount. The ideal candidate will have a strong understanding of customer service best practices, excellent problem-solving skills, and a passion for creating positive customer interactions. This role offers a fantastic opportunity to shape the customer support function within a growing organization and make a tangible difference in the customer journey.
Qualifications:
The Customer Experience Manager will be responsible for leading and managing the customer support team, setting high standards for service quality and efficiency. You will develop and implement strategies to improve customer support processes, tools, and training programs. Key duties include monitoring customer feedback, identifying trends, and implementing proactive solutions to address common issues. You will also be responsible for performance management of the support team, including setting KPIs, providing regular coaching, and conducting performance reviews. Collaboration with product development and engineering teams to relay customer feedback and drive product improvements will be a significant aspect of this role. Ensuring timely and accurate responses to customer inquiries across various channels (phone, email, chat, social media) is paramount. The ideal candidate will have a strong understanding of customer service best practices, excellent problem-solving skills, and a passion for creating positive customer interactions. This role offers a fantastic opportunity to shape the customer support function within a growing organization and make a tangible difference in the customer journey.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 5+ years of experience in customer service or technical support management.
- Proven ability to lead and motivate a team.
- Strong understanding of customer support best practices and metrics (e.g., CSAT, NPS, FCR).
- Excellent communication, interpersonal, and problem-solving skills.
- Experience with CRM software and helpdesk ticketing systems.
- Ability to analyze customer data and implement process improvements.
- Passion for delivering outstanding customer experiences.
This advertiser has chosen not to accept applicants from your region.
0
Senior Customer Success Manager - Tech Support
111 Manama, Capital
BHD65000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a highly motivated and customer-centric Senior Customer Success Manager to lead their support operations in Manama, Capital, BH . This role is pivotal in ensuring our clients receive exceptional technical assistance and achieve maximum value from our products and services. You will be responsible for managing a portfolio of key accounts, acting as their primary point of contact for all support-related inquiries and issues. This involves troubleshooting complex technical problems, providing clear and concise solutions, and escalating critical issues to relevant internal teams when necessary. A significant part of your role will be proactive engagement, including conducting regular check-ins with clients to understand their needs, identify potential challenges, and offer solutions to enhance their experience. You will also play a crucial role in developing and implementing customer support strategies, optimizing workflows, and training junior support staff to maintain high service standards. Gathering customer feedback and translating it into actionable insights for product development and service improvement is essential. The ideal candidate will possess extensive experience in customer service, technical support, or account management within the technology sector. A strong understanding of IT systems, software, and troubleshooting methodologies is a must. Excellent communication, negotiation, and problem-solving skills are paramount, along with a proven ability to build and maintain strong client relationships. A bachelor's degree in a relevant field is preferred. This role demands a proactive, organized, and detail-oriented individual who can thrive in a fast-paced, dynamic environment. If you are passionate about delivering outstanding customer experiences and driving customer loyalty, we want to hear from you. This hybrid role offers a competitive compensation package and the chance to work with a leading company in the heart of Manama.
This advertiser has chosen not to accept applicants from your region.
1
Senior Customer Service Representative - Tech Support
222 Muharraq, Muharraq
BHD45000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and technically adept Senior Customer Service Representative to join their Helpdesk team. This role is based in our office in **Muharraq, Muharraq, BH**, and focuses on providing exceptional technical support to our diverse customer base. The ideal candidate will possess a strong understanding of consumer electronics and software applications, with a passion for resolving customer issues efficiently and effectively. You will be the primary point of contact for customers experiencing technical difficulties, guiding them through troubleshooting steps, diagnosing problems, and providing clear, concise solutions. Key responsibilities include managing incoming support requests via phone, email, and chat; documenting customer interactions and resolutions accurately in our CRM system; and escalating complex issues to senior technical teams when necessary. You will also contribute to the development of knowledge base articles and support documentation to empower customers and colleagues. The successful candidate must have excellent communication and interpersonal skills, with the ability to empathize with customers and explain technical concepts in a user-friendly manner. Strong problem-solving skills, a patient demeanor, and the ability to remain calm under pressure are essential. Experience in a call center or technical support environment is required. A proactive approach to identifying recurring issues and suggesting process improvements will be highly valued. This is an excellent opportunity for a customer-focused individual to grow their career within a reputable organization and contribute to ensuring customer satisfaction.
Qualifications:
Qualifications:
- High school diploma or equivalent. Associate's or Bachelor's degree in a related field is a plus.
- Minimum of 3 years of experience in customer service, with at least 1 year in a technical support or helpdesk role.
- Proven ability to troubleshoot common hardware and software issues.
- Familiarity with operating systems (Windows, macOS, iOS, Android) and common applications.
- Excellent verbal and written communication skills.
- Strong active listening and interpersonal skills.
- Ability to explain technical information clearly and concisely to non-technical users.
- Proficiency in using CRM software and ticketing systems.
- Strong organizational skills and attention to detail.
- Ability to work effectively in a team-oriented environment.
- A positive attitude and a commitment to providing excellent customer service.
- Experience with specific software or hardware relevant to our client's products is highly desirable.
This advertiser has chosen not to accept applicants from your region.
2
Remote Customer Service Specialist - Tech Support
22303 Northern, Northern
BHD40000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative technology solutions, is seeking a highly skilled and empathetic Remote Customer Service Specialist with a focus on Tech Support. This is a fully remote position, offering the opportunity to assist customers from the comfort of your own home. You will be the primary point of contact for customers, providing exceptional technical assistance and resolving issues related to our software products and services. Your goal will be to ensure a positive customer experience, troubleshoot technical problems efficiently, and maintain high levels of customer satisfaction.
Key responsibilities include responding to customer inquiries via phone, email, and chat, diagnosing technical issues, and providing clear, step-by-step solutions. You will document customer interactions and technical problems accurately in our CRM system. Escalating complex issues to senior support staff or relevant departments when necessary, and following up to ensure resolution, will be crucial. Maintaining a deep understanding of our products and services, and staying up-to-date with updates and new features, is essential. The ideal candidate possesses excellent problem-solving skills, patience, and a strong aptitude for technology. You should have outstanding communication and active listening skills, with the ability to explain technical concepts to non-technical users. This role requires a self-motivated individual who can manage their time effectively, work independently, and maintain a high level of professionalism in a remote setting. Join our client's dedicated support team and help empower customers by providing outstanding technical assistance.
Qualifications:
Key responsibilities include responding to customer inquiries via phone, email, and chat, diagnosing technical issues, and providing clear, step-by-step solutions. You will document customer interactions and technical problems accurately in our CRM system. Escalating complex issues to senior support staff or relevant departments when necessary, and following up to ensure resolution, will be crucial. Maintaining a deep understanding of our products and services, and staying up-to-date with updates and new features, is essential. The ideal candidate possesses excellent problem-solving skills, patience, and a strong aptitude for technology. You should have outstanding communication and active listening skills, with the ability to explain technical concepts to non-technical users. This role requires a self-motivated individual who can manage their time effectively, work independently, and maintain a high level of professionalism in a remote setting. Join our client's dedicated support team and help empower customers by providing outstanding technical assistance.
Qualifications:
- High school diploma or equivalent required. Associate's or Bachelor's degree in a related field is a plus.
- Proven experience in customer service, preferably in a technical support role.
- Strong understanding of computer hardware, software, and operating systems.
- Excellent troubleshooting and problem-solving skills.
- Outstanding verbal and written communication skills.
- Ability to explain technical information clearly and concisely.
- Proficiency with CRM software and helpdesk ticketing systems.
- Strong organizational skills and attention to detail.
- Ability to work independently and manage time effectively in a remote environment.
- A patient and empathetic approach to customer interactions.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist - Tech Industry
4201 Arad
BHD45000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their vibrant team. This role offers a hybrid work model, combining the flexibility of remote work with the collaborative energy of in-office collaboration. You will be the first point of contact for customers, providing exceptional support via phone, email, and chat to resolve inquiries, troubleshoot issues, and ensure customer satisfaction. Your primary goal will be to deliver timely, accurate, and friendly assistance, building strong relationships with our diverse customer base.
Key responsibilities include understanding customer needs, accurately diagnosing problems, and guiding users through effective solutions. You will maintain detailed records of customer interactions and feedback in our CRM system. This role requires a thorough understanding of our products and services, enabling you to provide clear and concise explanations. You will also play a crucial role in identifying trends in customer issues and escalating feedback to the product and development teams to drive continuous improvement.
The ideal candidate will possess excellent communication and active listening skills, with a patient and professional demeanor. Previous experience in a customer service or helpdesk role, preferably within the technology sector, is highly desirable. A strong aptitude for learning new software and systems is essential, as is the ability to multitask effectively in a dynamic environment. Problem-solving skills and a proactive approach to addressing customer concerns are critical. A Bachelor's degree or equivalent practical experience will be considered. You should be comfortable working both independently at home and collaboratively in our office located in Hidd, Muharraq.
Responsibilities:
This is an excellent opportunity to develop your career in customer support within a growing company. Our client values teamwork, innovation, and a commitment to customer success. The hybrid work model provides a balanced approach to modern work life. If you are passionate about helping others and possess strong communication skills, we encourage you to apply.
Key responsibilities include understanding customer needs, accurately diagnosing problems, and guiding users through effective solutions. You will maintain detailed records of customer interactions and feedback in our CRM system. This role requires a thorough understanding of our products and services, enabling you to provide clear and concise explanations. You will also play a crucial role in identifying trends in customer issues and escalating feedback to the product and development teams to drive continuous improvement.
The ideal candidate will possess excellent communication and active listening skills, with a patient and professional demeanor. Previous experience in a customer service or helpdesk role, preferably within the technology sector, is highly desirable. A strong aptitude for learning new software and systems is essential, as is the ability to multitask effectively in a dynamic environment. Problem-solving skills and a proactive approach to addressing customer concerns are critical. A Bachelor's degree or equivalent practical experience will be considered. You should be comfortable working both independently at home and collaboratively in our office located in Hidd, Muharraq.
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat.
- Troubleshoot and resolve technical and non-technical customer issues.
- Provide clear and accurate information about products and services.
- Document customer interactions and maintain CRM records.
- Identify and escalate customer feedback and recurring issues.
- Educate customers on product features and best practices.
- Collaborate with internal teams to resolve complex customer problems.
- Contribute to the development of support documentation and knowledge base articles.
- Achieve and exceed customer satisfaction targets.
- Maintain a high level of professionalism and product knowledge.
This is an excellent opportunity to develop your career in customer support within a growing company. Our client values teamwork, innovation, and a commitment to customer success. The hybrid work model provides a balanced approach to modern work life. If you are passionate about helping others and possess strong communication skills, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
4
Remote Customer Support Specialist - Tech
511 Jbeil
BHD45000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client is a rapidly growing technology company seeking a dedicated and empathetic Remote Customer Support Specialist to be the first point of contact for our valued users. In this fully remote role, you will be a crucial link between our customers and our product, providing exceptional assistance and resolving technical inquiries with efficiency and professionalism. You'll leverage your technical acumen and communication skills to guide users through troubleshooting steps, explain product features, and ensure a positive customer experience.
Responsibilities:
Qualifications:
Join our innovative team and help us deliver outstanding support to our users, all while working from your ideal remote location near Janabiyah, Northern, BH .
Responsibilities:
- Respond promptly and effectively to customer inquiries via email, chat, and phone.
- Diagnose and resolve technical issues related to our software and services.
- Guide customers through product features, functionalities, and best practices.
- Document all customer interactions, issues, and resolutions in our CRM system.
- Collaborate with engineering and product teams to identify and escalate recurring issues or potential improvements.
- Maintain a high level of customer satisfaction through empathetic and clear communication.
- Develop and update knowledge base articles and FAQs to empower users.
- Proactively identify opportunities to improve the customer support process.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Contribute to a positive and collaborative team environment, sharing insights and best practices with colleagues.
Qualifications:
- Proven experience in a customer support or helpdesk role, preferably in a technology environment.
- Strong understanding of software troubleshooting and common technical issues.
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly.
- Proficiency with customer relationship management (CRM) software and ticketing systems.
- A patient, empathetic, and customer-centric approach to problem-solving.
- Ability to work independently and manage time effectively in a remote setting.
- Familiarity with online collaboration tools (e.g., Slack, Zoom, Google Workspace).
- Demonstrated ability to learn new technologies quickly.
- A keen eye for detail and accuracy in documentation.
- High school diploma or equivalent; further technical certifications are a plus.
Join our innovative team and help us deliver outstanding support to our users, all while working from your ideal remote location near Janabiyah, Northern, BH .
This advertiser has chosen not to accept applicants from your region.
5
Remote Customer Support Specialist - Tech Products
231 Mahooz, Capital
BHD45000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Join our fully remote team as a dedicated Customer Support Specialist, focusing on assisting users with our innovative range of tech products. In this role, you will be the primary point of contact for customers experiencing technical issues or seeking guidance on product usage. Your mission is to provide exceptional support, ensuring a positive and seamless customer experience from initial contact through to resolution. This position is based entirely remotely, offering the flexibility to work from anywhere within the specified remote work guidelines.
Responsibilities include responding to customer inquiries via email, chat, and phone in a timely and professional manner. You will troubleshoot technical problems, diagnose issues, and provide clear, concise solutions. This involves meticulously documenting customer interactions and technical issues in our CRM system. Collaborating with the engineering and product development teams to escalate complex issues and provide feedback on product usability and potential improvements is a key part of this role. You will also contribute to our knowledge base by creating and updating support articles, FAQs, and troubleshooting guides to empower customers to find answers independently.
The ideal candidate is a patient, empathetic, and technically adept individual with a passion for helping others. You must possess excellent written and verbal communication skills, the ability to explain technical concepts in simple terms, and a proactive approach to problem-solving. A strong understanding of common software and hardware issues is essential. Experience in a customer-facing role, preferably in tech support or a related field, is highly desirable. You should be comfortable working independently, managing your time effectively, and maintaining a high level of productivity in a remote setting. Reliable internet connectivity and a dedicated workspace are necessary for success in this role.
Requirements:
Responsibilities include responding to customer inquiries via email, chat, and phone in a timely and professional manner. You will troubleshoot technical problems, diagnose issues, and provide clear, concise solutions. This involves meticulously documenting customer interactions and technical issues in our CRM system. Collaborating with the engineering and product development teams to escalate complex issues and provide feedback on product usability and potential improvements is a key part of this role. You will also contribute to our knowledge base by creating and updating support articles, FAQs, and troubleshooting guides to empower customers to find answers independently.
The ideal candidate is a patient, empathetic, and technically adept individual with a passion for helping others. You must possess excellent written and verbal communication skills, the ability to explain technical concepts in simple terms, and a proactive approach to problem-solving. A strong understanding of common software and hardware issues is essential. Experience in a customer-facing role, preferably in tech support or a related field, is highly desirable. You should be comfortable working independently, managing your time effectively, and maintaining a high level of productivity in a remote setting. Reliable internet connectivity and a dedicated workspace are necessary for success in this role.
Requirements:
- Proven experience in customer service or technical support.
- Familiarity with CRM software and ticketing systems.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to work autonomously and manage workload efficiently.
- High school diploma or equivalent; relevant certifications are a plus.
- Comfort with technology and ability to learn new software quickly.
- Home office setup with reliable high-speed internet.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Customer Support Specialist - Tech Solutions
BH12 Saar, Northern
BHD50000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology company, is seeking a highly skilled and empathetic Senior Customer Support Specialist to join their team based in **Saar**. This is an on-site position where you will be the frontline advocate for our customers, providing exceptional technical assistance and ensuring a seamless user experience with our innovative software solutions. You will handle complex customer inquiries, troubleshoot technical issues, and contribute to the development of support documentation and training materials. The ideal candidate possesses a deep understanding of technology, excellent problem-solving abilities, and a passion for helping others.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat, resolving issues efficiently and effectively.
- Diagnose and troubleshoot complex software and hardware problems, identifying root causes and implementing appropriate solutions.
- Escalate unresolved issues to the appropriate internal teams (e.g., Development, QA) with detailed documentation.
- Guide customers through product features, functionalities, and best practices, ensuring they maximize their use of our solutions.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Contribute to customer success by identifying trends in support requests and providing feedback to product and engineering teams.
- Train and mentor junior support staff, sharing knowledge and best practices.
- Handle customer complaints and challenging situations with professionalism and empathy, striving for customer satisfaction.
- Participate in product testing and provide feedback on usability and functionality.
- Ensure all customer interactions are logged accurately and thoroughly in the CRM system.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3-5 years of experience in a customer support role, preferably in the technology sector.
- Strong technical aptitude and troubleshooting skills, with a solid understanding of software applications and operating systems.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Proven ability to manage multiple priorities and work effectively under pressure.
- Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- A proactive and problem-solving mindset, with a strong commitment to customer satisfaction.
- Ability to work collaboratively within a team environment.
- Previous experience in a Senior Support role or with mentoring responsibilities is a plus.
This advertiser has chosen not to accept applicants from your region.
7
Remote Senior Customer Support Specialist - Tech
888 Zallaq, Southern
BHD60000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Senior Customer Support Specialist to join their global, remote-first team, supporting operations from Zallaq, Southern, BH . This role is pivotal in ensuring our customers receive exceptional support and a seamless experience with our cutting-edge technology products. The ideal candidate will be a proactive problem-solver with a passion for customer satisfaction and a deep understanding of technical support processes.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide high-level technical assistance and problem resolution to customers via various channels, including email, chat, and phone.
- Troubleshoot complex technical issues related to software, hardware, and integrations, documenting solutions meticulously.
- Escalate critical issues to appropriate internal teams, ensuring timely resolution and clear communication.
- Develop and maintain a comprehensive knowledge base of product information, troubleshooting guides, and FAQs.
- Train and mentor junior support staff, sharing best practices and enhancing team capabilities.
- Analyze customer feedback and support trends to identify areas for product or service improvement.
- Proactively engage with customers to ensure their success and satisfaction with our offerings.
- Contribute to the continuous improvement of customer support processes and tools.
- Act as a subject matter expert for specific product lines or support areas.
- Handle challenging customer interactions with professionalism and a focus on de-escalation and resolution.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in a technical customer support or helpdesk role, with at least 2 years in a senior or lead capacity.
- Strong understanding of software troubleshooting, network fundamentals, and common IT issues.
- Proven ability to diagnose and resolve complex technical problems efficiently.
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Proficiency with CRM software and support ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Demonstrated ability to work independently and collaboratively within a remote team environment.
- Exceptional problem-solving skills and a customer-centric mindset.
This advertiser has chosen not to accept applicants from your region.
8
Remote Customer Support Specialist - Tech Solutions
231 Ghuraifa, Capital
BHD30000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client is a rapidly growing technology company seeking a dedicated and empathetic Remote Customer Support Specialist to join their fully remote team. This role is vital in ensuring our users receive exceptional support for our innovative software solutions. You will be the primary point of contact for customers, addressing inquiries, troubleshooting technical issues, and providing guidance through various communication channels including email, live chat, and phone. A passion for technology and a commitment to delivering outstanding customer experiences are essential. You'll need to be a proactive problem-solver, able to diagnose issues efficiently and communicate complex solutions in a clear and concise manner. This role offers the flexibility of working from home, requiring a reliable internet connection and a dedicated workspace.
Key Responsibilities:
Key Responsibilities:
- Responding promptly and professionally to customer inquiries via email, chat, and phone.
- Troubleshooting and resolving technical issues related to our software products.
- Guiding customers through product features and functionalities.
- Escalating complex issues to appropriate internal teams when necessary, ensuring timely resolution.
- Documenting customer interactions, issues, and resolutions accurately in our support system.
- Identifying trends in customer issues and providing feedback to the product and development teams for continuous improvement.
- Assisting customers with account management and billing inquiries.
- Developing and maintaining knowledge base articles and FAQs for customer self-service.
- Participating in team meetings and training sessions to enhance product knowledge and support skills.
- Maintaining a high level of customer satisfaction through empathetic and effective communication.
- Proactively seeking solutions and improvements to the customer support process.
- Adhering to all company policies and procedures related to customer data privacy and security.
- Proven experience in a customer service or technical support role, preferably in the technology sector.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly.
- Strong problem-solving and troubleshooting abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Familiarity with cloud-based software and SaaS products is a plus.
- Ability to work independently and manage time effectively in a remote setting.
- A patient, empathetic, and customer-focused attitude.
- High school diploma or equivalent; further education or certifications in IT or customer service are advantageous.
- Must have a reliable internet connection and a quiet, dedicated workspace suitable for remote work.
- Comfortable working in a fully remote environment and collaborating with a distributed team.
This advertiser has chosen not to accept applicants from your region.
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