236 Technical Admin jobs in Bahrain

Description
Job Title: Customer Service/Administrative Support
Summary - This position is a contingent opportunity and would begin work upon award.
Customer Service/Administrative Support personnel are normally the first point of contact for a client. They are responsible for providing basic information, scheduling appointments, and providing administrative support functions.
Essential Duties and Responsibilities
+ Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff
+ Provide general, basic information and referral of customers to military and community resources, utilizing other FFSP staff for more in-depth, complicated requests for information.
+ Enroll and schedule customers in briefs, workshops, classes, and individual appointments, when not provided through centralized scheduling.
+ Provide administrative and clerical services
+ Provide a variety of administrative and clerical support functions, e.g., finalizing official correspondence, preparing military messages, making travel arrangements, distributing mass mailings, managing files, receiving messages for staff
+ Ensure that information and referral services provided are entered and counted in FFSMIS
+ Provide a variety of Counseling and Advocacy Program administrative support functions, e.g., preparing and finalizing official correspondence, data entry, attending and taking minutes at meetings, scheduling appointments, screening and directing potentially distraught or difficult callers or walk-in clients, managing files, maintaining referral and community resource directories
Supervisory Responsibilities
+ This job has no supervisory responsibilities.
Required Education and/or Experience Qualifications
+ High school diploma or GED
+ Experience working with computers and office automation software
+ Knowledge of basic customer service skills
+ Ability to handle multiple tasks and determine priority of tasks
+ Strong verbal and written skills
+ Possess a general knowledge base of community and military resources
+ Ability to follow directions carefully and understand complex protocols
+ Ability to take and prepare meeting minutes, prepare correspondence, and accurately enter data into required data systems
+ Knowledge of military lifestyle, ranks, and organizations
Preferred Qualifications
+ Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
+ Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
+ Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Other Skills and Abilities
+ This position requires access to U.S. Government facilities and systems.
+ U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
+ Ability to work both independently and as part of a team.
+ Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
+ Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
+ Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
+ Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
+ Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computers, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.
Work Environment: The physical demands and work environment characteristics described here represent those employees encounter while performing the essential functions of this job. Reasonable accommodations may be enabled for individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Zeiders Enterprises, Inc. is an Equal Opportunity Employer
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c))

We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.

Key Responsibilities:

• Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
• Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
• Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
• Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
• Install antivirus software, perform system updates, and educate users on secure practices for device protection.
• Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
• Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
• Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.

Qualifications:

• Minimum of a diploma in Information Technology or a related field.
• 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
• Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.

Technical Skills:

• Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
• Strong understanding of network setup and device connectivity troubleshooting.

Soft Skills:

• Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
• Strong problem-solving abilities and a proactive approach to addressing technical issues.
• Ability to work both independently and within a team environment.

Job Specification

Additional Requirements:

• This is a fully on-site role; remote work is not permitted.
• Applicants should currently reside in Bahrain, as this is an immediate requirement.

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Our client, a rapidly growing technology firm, is seeking a dedicated and knowledgeable Technical Support Engineer to join their customer service and helpdesk team. This role is integral to ensuring our clients receive prompt and effective technical assistance. You will be responsible for troubleshooting hardware and software issues, diagnosing complex problems, and providing clear, concise solutions to end-users. Key duties include responding to support tickets via email, phone, and chat, documenting support interactions, and escalating issues to higher-level support teams when necessary. The ideal candidate will possess a strong understanding of IT systems, networks, and common software applications. Excellent problem-solving abilities, patience, and a customer-centric attitude are paramount. You will also be involved in creating and maintaining knowledge base articles and user guides to empower customers and reduce support volume. This position offers a hybrid work model, combining remote work flexibility with essential on-site collaboration and client interaction at our **Busaiteen, Muharraq, BH** office. A Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience, is required. Previous experience in a technical support or helpdesk role (minimum 2 years) is essential. Certifications such as CompTIA A+, Network+, or Microsoft certifications are a strong asset. You should have excellent communication skills, both written and verbal, to effectively communicate technical information to non-technical users. A proactive approach to identifying potential issues and implementing preventative measures is also valued. Join a supportive team environment and contribute to delivering exceptional technical support in **Busaiteen, Muharraq, BH**.

Our client is seeking a dedicated and proficient Technical Support Specialist to join their dynamic team, operating on a hybrid model based in **Shakhura, Northern, BH**. This role is vital for providing exceptional customer service and technical assistance to end-users, ensuring smooth operation of IT systems and resolving hardware and software issues efficiently. As a Technical Support Specialist, you will be the first point of contact for users seeking help with their technology. Your responsibilities will include diagnosing and resolving technical problems, responding to support tickets, guiding users through step-by-step solutions, and escalating complex issues to higher-level support teams when necessary. You will be expected to maintain accurate records of support interactions and resolutions, contributing to a knowledge base of common issues and solutions. A strong understanding of operating systems, network protocols, and common software applications is essential. The ideal candidate possesses excellent communication skills, patience, and a customer-centric approach. This hybrid role allows for a balance of in-office collaboration and remote work, providing flexibility while ensuring team cohesion and effective problem-solving. You will have the opportunity to work with a variety of technologies and contribute to maintaining a high level of user satisfaction. We are looking for an individual who is eager to learn, adaptable, and committed to providing top-notch technical support. If you have a passion for technology and helping others, this role in **Shakhura, Northern, BH** offers a great opportunity for growth.
Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to service requests in a timely manner.
• Walk customers through problem-solving processes.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Identify and escalate priority issues to the appropriate resource.
• Document all technical support and maintenance schedules.
• Maintain records of customer interactions and fixes.
• Familiarize yourself with all new and emerging products and services.
• Provide training to users on new software and computer equipment.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field preferred.
• 2+ years of experience in technical support or helpdesk roles.
• Proficiency with Windows, macOS, and common office software.
• Knowledge of network troubleshooting.
• Excellent communication and customer service skills.
• Ability to explain technical issues in simple terms.

Our client, a prominent technology solutions provider, is seeking a dedicated and knowledgeable Technical Support Specialist to join their customer service team. This is a fully remote position, requiring you to provide expert assistance to clients experiencing technical difficulties. You will be the primary point of contact for troubleshooting hardware, software, and network issues, guiding users through step-by-step solutions. The ideal candidate possesses excellent diagnostic skills, patience, and a strong commitment to customer satisfaction. You will document all support interactions, escalate complex problems to higher-level support teams, and contribute to the knowledge base by creating helpful articles and FAQs. Responsibilities include: diagnosing and resolving technical hardware and software issues; answering user inquiries in a timely and professional manner; identifying and escalating issues to appropriate internal teams; providing support via phone, email, and chat; documenting all technical issues and resolutions in the CRM system; creating and updating knowledge base articles and support documentation; participating in team meetings and training sessions to stay updated on product knowledge; and ensuring a high level of customer satisfaction through efficient and effective problem-solving. A strong understanding of operating systems, networking protocols, and common software applications is essential. Experience with remote support tools and ticketing systems is highly valued. This remote role supports customers across various time zones, contributing to the overall success of our operations serving the Riffa, Southern, BH region and beyond.

Our client is looking for a dedicated and proficient Technical Support Engineer to join their growing customer service and helpdesk team. This role is fully remote, allowing you to provide critical technical assistance to users from your home office. You will be the first point of contact for customers experiencing technical issues with our client's software and hardware products. Your primary responsibility will be to diagnose problems, provide timely and effective solutions, and ensure a high level of customer satisfaction.

Key responsibilities include responding to customer inquiries via phone, email, and chat; troubleshooting and resolving a wide range of technical issues; guiding users through step-by-step solutions; escalating complex problems to senior support staff or development teams when necessary; documenting all support interactions and resolutions in the CRM system; and contributing to the knowledge base by creating and updating support articles. The ideal candidate will possess excellent communication and interpersonal skills, a patient and empathetic demeanor, and a strong aptitude for problem-solving. A solid understanding of computer systems, networking, and common software applications is essential. Previous experience in a technical support or helpdesk role is required. This remote position requires self-motivation, excellent time management, and the ability to work independently while collaborating effectively with a remote team. Our client values customer service excellence and offers a supportive environment for professional growth.

Our client, a rapidly expanding technology solutions provider, is seeking a highly skilled Technical Support Engineer to join their team in Jidhafs, Capital, BH . This role is integral to providing advanced technical assistance and ensuring customer satisfaction with our client's software and hardware products. The ideal candidate will possess a strong technical aptitude, excellent problem-solving abilities, and exceptional communication skills. Responsibilities include diagnosing and resolving complex technical issues reported by customers, providing detailed technical guidance and support, managing support tickets efficiently, and documenting solutions for internal and external knowledge bases. You will also collaborate with engineering and product development teams to identify recurring issues and contribute to product improvements. A Bachelor's degree in Computer Science, Information Technology, or a related technical field is required, along with a minimum of 3 years of experience in a technical support or helpdesk role. Proficiency in troubleshooting operating systems, network issues, and various software applications is essential. Experience with CRM systems and remote support tools is highly desirable. This position offers a hybrid work arrangement, allowing for a blend of in-office collaboration and remote work flexibility. We are looking for a proactive, customer-focused individual who thrives in a challenging technical environment and is committed to delivering outstanding support.

Join Our client, a rapidly expanding IT solutions provider, as a Technical Support Engineer in Jidhafs, Capital, BH . This role is integral to maintaining the satisfaction of our diverse client base by providing timely and effective technical assistance. You will be the first point of contact for customers experiencing issues with our software and hardware products, diagnosing problems, and guiding them towards resolution. The ideal candidate possesses strong analytical skills, exceptional problem-solving abilities, and a patient, customer-centric approach. You should be comfortable working independently and as part of a collaborative team, contributing to a knowledge base of solutions, and ensuring a seamless user experience.

Key Responsibilities:

• Provide first-line technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot hardware, software, and network issues.
• Escalate complex problems to higher-level support teams when necessary.
• Guide users through step-by-step solutions to technical problems.
• Document all support interactions, resolutions, and feedback in the CRM system.
• Contribute to the development of support documentation, FAQs, and knowledge base articles.
• Identify recurring technical issues and provide feedback to the product development team.
• Maintain a high level of customer satisfaction through professional and empathetic communication.
• Stay up-to-date with product updates and new technologies.
• Assist with the setup and configuration of new user accounts and equipment.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in a technical support or helpdesk role.
• Proficiency in troubleshooting common operating systems (Windows, macOS) and software applications.
• Familiarity with networking concepts and hardware.
• Excellent communication and active listening skills.
• Strong problem-solving and analytical capabilities.
• Ability to explain technical concepts to non-technical users.
• Customer-oriented attitude and a passion for helping others.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) is a plus.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are advantageous.

Our client offers a comprehensive benefits package and a supportive work environment in Jidhafs, Capital, BH , with ample opportunities for career growth.

Our client is looking for a dedicated and customer-focused Technical Support Specialist to join their growing team, remotely serving clients. This role is crucial in providing exceptional support and resolving technical issues for users of our client's software and services. You will be the first point of contact for customers experiencing technical difficulties, offering prompt and effective solutions. Responsibilities include responding to customer inquiries via phone, email, and chat; diagnosing and troubleshooting hardware and software problems; guiding users through step-by-step solutions; escalating complex issues to higher-level support teams; maintaining accurate records of customer interactions and resolutions; and contributing to the knowledge base with solutions and workarounds. The ideal candidate will have a strong understanding of computer systems, networks, and common software applications, with at least 2 years of experience in a technical support or helpdesk role. Excellent communication and interpersonal skills are paramount, as is patience and a customer-centric approach. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is highly desirable. This is a fully remote position, offering the flexibility to work from home and be part of a dynamic, collaborative team from anywhere. While the operational hub is in **Tubli, Capital, BH**, this role offers complete remote flexibility. We are seeking individuals who are passionate about helping others and possess strong technical aptitude.