2 392 Technical Advisor jobs in Bahrain
Agronomist - Remote Technical Advisor
Posted 16 days ago
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Job Description
Qualifications:
- Master's or Ph.D. in Agronomy, Crop Science, Agricultural Science, or a related field.
- Minimum of 7 years of experience in agronomy, including practical field experience.
- In-depth knowledge of crop physiology, soil science, pest management, and sustainable agriculture.
- Proficiency with agricultural data analysis software and tools.
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly.
- Proven ability to work independently and manage a remote workload effectively.
- Strong research and analytical skills.
- Experience in developing technical documentation or training materials is a plus.
- Fluency in English; knowledge of Arabic agricultural terms is beneficial.
Principal Mining Geologist (Remote Technical Advisor)
Posted 10 days ago
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Job Description
Responsibilities:
- Provide expert geological advice on resource exploration, estimation, and mine planning.
- Develop, validate, and interpret 3D geological models and resource estimates using advanced geostatistical techniques.
- Guide and oversee exploration programs, including data acquisition, geological mapping, and drilling campaigns.
- Analyze and interpret geological, geochemical, and geophysical data to identify and delineate ore bodies.
- Collaborate with mine planning engineers to integrate geological models into mine designs and production schedules.
- Conduct technical reviews of geological data, reports, and resource models.
- Ensure compliance with industry standards and best practices for resource reporting (e.g., JORC, NI 43-101).
- Mentor and provide technical guidance to junior geologists and exploration teams.
- Evaluate and recommend new technologies and methodologies for geological data acquisition and analysis.
- Contribute to due diligence assessments and technical studies for potential acquisitions or investments.
- Prepare comprehensive geological reports and presentations for management and stakeholders.
- Advise on geological risks and mitigation strategies.
- Foster a culture of safety and scientific rigor within the geological discipline.
- Stay abreast of global mining trends and advancements in geological science.
Qualifications:
- M.Sc. or Ph.D. in Geology, Mining Geology, or a related earth science field.
- Minimum of 12 years of progressive experience in mining geology and resource estimation, with a significant focus on exploration and mine geology.
- Proven expertise in geostatistics, geological modeling software (e.g., Leapfrog, Vulcan, Surpac), and data analysis.
- Extensive experience with various deposit types (e.g., gold, copper, base metals).
- Strong understanding of mining methods and their geological implications.
- Excellent analytical, problem-solving, and decision-making skills.
- Exceptional communication, presentation, and interpersonal skills, crucial for remote collaboration.
- Demonstrated leadership capabilities and the ability to influence technical direction.
- Experience with international resource reporting codes.
- Proficiency in programming languages relevant to geosciences (e.g., Python) is a plus.
- Ability to work independently and manage multiple complex projects remotely.
This is an outstanding opportunity to contribute to a world-class mining organization and shape the future of resource development. Your expertise will be invaluable in guiding strategic decisions in a fully remote capacity, supporting projects in the region of Tubli, Capital, BH .
Customer Support Specialist - Technical Assistance
Posted 1 day ago
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Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues related to our products or services.
- Provide clear, concise, and accurate solutions to customer problems.
- Guide customers through product setup, installation, and usage.
- Escalate complex issues to higher-level support teams when necessary, providing detailed information.
- Document all customer interactions, issues, and resolutions in our CRM system.
- Identify trends in customer issues and provide feedback to product and engineering teams for improvement.
- Maintain a high level of customer satisfaction through exceptional service.
- Stay updated on product knowledge and support procedures.
- Assist in creating and updating support documentation and FAQs.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in customer service or technical support role.
- Strong understanding of common computer hardware, software, and networking concepts.
- Excellent active listening, verbal, and written communication skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to troubleshoot technical problems systematically and efficiently.
- Patience and empathy when dealing with frustrated customers.
- Strong organizational skills and attention to detail.
- Ability to work independently and manage time effectively in a remote setting.
- A genuine desire to help customers succeed.
- Experience supporting SaaS products or IT services is highly desirable.
Customer Support Specialist - Technical Assistance
Posted 3 days ago
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Job Description
Key Responsibilities:
- Respond to customer inquiries and resolve technical issues via phone, email, and chat.
- Troubleshoot product and service-related problems accurately and efficiently.
- Guide customers through step-by-step solutions.
- Escalate unresolved issues to the appropriate internal teams.
- Document all customer interactions and resolutions in the CRM system.
- Contribute to the development and maintenance of support documentation and FAQs.
- Provide feedback to product and development teams based on customer interactions.
- Maintain a high level of customer satisfaction.
- Adhere to company policies and procedures.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 2 years of experience in a customer service or technical support role.
- Proven ability to troubleshoot technical issues effectively.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- Patience, empathy, and a customer-centric attitude.
- Familiarity with (mention relevant technology, e.g., SaaS products, software applications) is a plus.
Customer Support Specialist - Technical Assistance
Posted 6 days ago
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Job Description
Key Responsibilities:
- Provide first-line technical support and customer service via phone, email, and chat.
- Troubleshoot and resolve customer issues related to products and services in a timely manner.
- Educate customers on product usage, features, and best practices.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Escalate complex technical problems to senior support staff or relevant departments.
- Maintain a high level of customer satisfaction through professional and courteous service.
- Contribute to the development of support documentation and knowledge base articles.
- Collaborate effectively with team members to share insights and improve support processes.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in a customer service or technical support role.
- Excellent communication, interpersonal, and active listening skills.
- Ability to clearly explain technical information to non-technical users.
- Proficiency with helpdesk software and CRM systems.
- Strong problem-solving and de-escalation skills.
- Patience, empathy, and a customer-centric attitude.
- Ability to work effectively as part of a team in an office environment.
Customer Support Specialist - Technical Assistance
Posted 7 days ago
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Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Diagnose and troubleshoot technical issues with products and software.
- Provide clear and concise instructions and guidance to customers to resolve their problems.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Identify trends in customer issues and provide feedback to product development and quality assurance teams.
- Assist in creating and updating knowledge base articles and FAQs to empower customers.
- Proactively engage with customers to ensure their satisfaction and identify opportunities for upselling or cross-selling.
- Maintain a high level of product knowledge and stay updated on new features and updates.
- Participate in training sessions to continuously improve skills and product expertise.
- Collaborate with team members to share best practices and improve overall support quality.
- Meet and exceed key performance indicators (KPIs) for customer satisfaction, response times, and resolution rates.
- Previous experience in customer service or technical support role.
- Strong understanding of troubleshooting methodologies and common technical issues.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts simply.
- Patience, empathy, and a customer-centric approach to problem-solving.
- Proficiency with CRM software and ticketing systems.
- Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
- A proactive attitude towards learning and skill development.
- Experience with (mention a relevant software/product category, e.g., SaaS platforms, mobile applications) is a strong plus.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Must be comfortable working in a hybrid model, with a combination of remote work and occasional office presence in Isa Town, Southern, BH .
Customer Support Specialist - Technical Assistance
Posted 10 days ago
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Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot technical issues related to software, hardware, or services.
- Provide clear and concise instructions to customers for resolving their problems.
- Document all customer interactions and resolutions in the ticketing system.
- Escalate complex issues to higher levels of support or relevant departments.
- Educate customers on product features and best practices.
- Contribute to the knowledge base by creating and updating support articles.
- Identify trends in customer issues and provide feedback to the product development team.
- Maintain a high level of customer satisfaction.
- Adhere to service level agreements (SLAs) and company support policies.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Previous experience in customer service or technical support is required.
- Strong understanding of common software applications and operating systems.
- Excellent verbal and written communication skills.
- Patient, empathetic, and customer-focused attitude.
- Ability to explain technical concepts to non-technical users.
- Proficiency in using CRM and ticketing systems.
- Ability to work effectively in a hybrid model, splitting time between our A'ali, Northern, BH office and remote work.
- Strong problem-solving and multitasking abilities.
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Customer Support Specialist - Technical Assistance
Posted 14 days ago
Job Viewed
Job Description
Responsibilities:
- Respond to customer inquiries and technical issues via phone, email, and chat.
- Troubleshoot and diagnose product-related problems.
- Guide customers through problem-solving processes.
- Escalate unresolved issues to the appropriate teams.
- Document all customer interactions and resolutions in the CRM.
- Provide feedback to product teams on recurring issues.
- Participate in team meetings and training sessions.
- Maintain a high level of customer satisfaction.
- Manage a high volume of support requests effectively.
- Contribute to a positive team environment.
Qualifications:
- Proven experience in customer service or technical support.
- Excellent verbal and written communication skills.
- Strong problem-solving and troubleshooting abilities.
- Proficiency in CRM software and ticketing systems.
- Ability to explain technical concepts to non-technical users.
- Patience and a customer-centric attitude.
- Ability to work effectively in a hybrid environment.
- Experience with (mention specific relevant software/hardware if applicable).
- High school diploma or equivalent; further education or certifications a plus.
- Demonstrated ability to handle challenging customer interactions.
Customer Support Specialist - Technical Assistance
Posted 25 days ago
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Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues, providing clear and concise solutions to customers.
- Escalate complex issues to appropriate departments or senior support staff when necessary.
- Document all customer interactions and resolutions accurately in the CRM system.
- Educate customers on product features and functionalities to enhance their user experience.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Gather customer feedback and identify trends to help improve products and services.
- Maintain a high level of customer satisfaction by providing exceptional support.
- Adhere to established support workflows and service level agreements (SLAs).
- Previous experience in a customer service or helpdesk role, preferably within a technical environment.
- Strong understanding of troubleshooting methodologies for software or hardware issues.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Proficiency in using helpdesk software and CRM systems.
- Patience, empathy, and a customer-centric attitude.
- Ability to work independently and collaboratively in a hybrid team setting.
- Strong organizational and time-management skills.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
Customer Support Specialist - Technical Assistance
Posted 25 days ago
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