1 188 Technical Aide jobs in Bahrain
Technical Support Technician
Manama, Capital
Gulf Future Business - GFB
Posted 26 days ago
Job Viewed
Job Description
We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.
Key Responsibilities:
- Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
- Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
- Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
- Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
- Install antivirus software, perform system updates, and educate users on secure practices for device protection.
- Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
- Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
- Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.
Qualifications:
- Minimum of a diploma in Information Technology or a related field.
- 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
- Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.
Technical Skills:
- Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
- Strong understanding of network setup and device connectivity troubleshooting.
Soft Skills:
- Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
- Strong problem-solving abilities and a proactive approach to addressing technical issues.
- Ability to work both independently and within a team environment.
Additional Requirements:
- This is a fully on-site role; remote work is not permitted.
- Applicants should currently reside in Bahrain, as this is an immediate requirement.
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0
Technical Support Specialist
23461 Isa Town, Northern
BHD28 Hourly
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking a skilled and patient Technical Support Specialist to join their dedicated team, operating with a hybrid work model based in Isa Town, Southern, BH . This role is vital for providing frontline technical assistance to users, resolving hardware and software issues, and ensuring smooth IT operations. You will be responsible for diagnosing technical problems, guiding users through step-by-step solutions, and escalating complex issues to higher-level support when necessary. The ideal candidate will possess strong troubleshooting skills, a solid understanding of operating systems (Windows, macOS), and common software applications. Experience with network troubleshooting, printer support, and mobile device support is highly desirable. Excellent communication skills, both verbal and written, are crucial for explaining technical concepts to non-technical users. You should be empathetic, patient, and committed to providing a positive support experience. The ability to manage multiple support requests simultaneously and prioritize effectively is essential. Familiarity with ticketing systems and remote support tools is a significant advantage. This position offers a blend of in-office collaboration and remote flexibility, allowing for a balanced work environment. A relevant technical certification or equivalent experience is preferred. If you have a passion for technology and helping others resolve their technical challenges, this is an excellent opportunity to grow your career.
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1
Technical Support Lead
304 Isa Town, Northern
BHD55000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a dynamic and experienced Technical Support Lead to oversee and manage their customer service and helpdesk operations. This critical role involves leading a team of support specialists, ensuring the timely and effective resolution of technical issues reported by clients. You will be responsible for developing and implementing support strategies, improving service delivery processes, and maintaining high levels of customer satisfaction. The Technical Support Lead will also play a key role in training and mentoring support staff, troubleshooting complex technical problems, and escalating issues when necessary. Strong leadership qualities, excellent communication skills, and a deep understanding of IT systems and support methodologies are essential. You will be expected to manage support ticket queues, analyze support trends, and generate reports on team performance and customer feedback. This position requires the ability to work under pressure, manage multiple priorities, and collaborate effectively with other departments, including engineering and product development, to identify and resolve root causes of recurring issues. The ideal candidate will have a proven ability to build and maintain strong customer relationships and a commitment to continuous improvement in service quality. This role offers a challenging yet rewarding opportunity to shape the technical support function within a growing organization. The role is based in **Isa Town, Southern, BH**, and requires a dedicated presence in the office to effectively lead and support the team.
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2
Technical Support Lead
325 Isa Town, Northern
BHD3500 Monthly
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking an experienced and customer-focused Technical Support Lead to manage a team of support specialists and ensure the delivery of exceptional technical assistance to our users. This role is based in our Isa Town, Southern, BH office, with a hybrid work arrangement allowing for a blend of in-office and remote work. You will be responsible for leading, training, and mentoring the technical support team, setting performance goals, and ensuring that all customer issues are resolved efficiently and effectively. Key duties include managing support ticket queues, prioritizing and assigning incoming requests, developing and maintaining support documentation and knowledge base articles, identifying trends in customer issues to provide feedback to product development teams, and ensuring adherence to service level agreements (SLAs). You will also handle escalated customer issues, acting as a point of contact for complex technical problems. The ideal candidate will have a strong background in IT support, with proven leadership experience. Excellent troubleshooting skills, a deep understanding of common software and hardware issues, and familiarity with CRM and ticketing systems are essential. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required. Strong communication, problem-solving, and customer service skills are paramount. You should be able to motivate a team, manage workloads, and contribute to a positive and productive work environment. Experience with remote support tools and practices is beneficial. This role offers a competitive salary, comprehensive benefits, and the opportunity to shape the technical support function of a growing company.
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3
Technical Support Specialist
604 Al Muharraq
BHD30 Hourly
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a dedicated and skilled Technical Support Specialist to join their thriving customer service team in Sitra, Capital, BH . This role is crucial in ensuring our clients receive prompt, accurate, and empathetic assistance with their technical inquiries and issues. You will be the first point of contact for users seeking help with our software and hardware products, troubleshooting problems, and providing effective solutions. Key Responsibilities:
- Respond to customer support requests via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues related to software installation, configuration, and usage.
- Troubleshoot hardware problems, including network connectivity and peripheral devices.
- Guide users through step-by-step solutions and document all interactions and resolutions in the CRM system.
- Escalate complex issues to senior support staff or relevant development teams when necessary.
- Create and maintain a knowledge base of frequently asked questions and technical solutions.
- Provide feedback to the product development team on common issues and potential improvements.
- Assist in the onboarding and training of new support team members.
- Proactively monitor system performance and identify potential issues before they impact users.
- Participate in team meetings and contribute to the continuous improvement of support processes.
- Proven experience as a Technical Support Specialist or in a similar IT support role.
- Strong understanding of computer systems, networks, and common software applications.
- Excellent troubleshooting and problem-solving abilities.
- Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Proficiency in using helpdesk ticketing systems and remote support tools.
- Ability to work effectively in a fast-paced, collaborative environment.
- A relevant IT certification (e.g., CompTIA A+, Network+) is a strong asset.
- Familiarity with CRM software is a plus.
- Fluency in English is mandatory.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Engineer
705 Al Seef
BHD55000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Technical Support Engineer to join their expanding team. This is a fully remote position, requiring the ability to provide exceptional technical assistance to users globally. You will be responsible for diagnosing and resolving complex hardware, software, and network issues, providing timely and effective solutions. The ideal candidate possesses strong troubleshooting skills, a deep understanding of IT systems and applications, and excellent communication abilities to guide users through technical processes. You will manage support tickets, document solutions, and contribute to the knowledge base. This role requires a proactive approach to identifying recurring issues and suggesting improvements to products or services. The ability to work independently, manage your time effectively, and maintain a high level of customer satisfaction in a remote setting is paramount.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support to end-users via phone, email, and chat.
- Diagnose and resolve complex hardware, software, and network-related issues.
- Troubleshoot and repair technical problems across various operating systems and applications.
- Escalate unresolved issues to appropriate internal teams for further investigation.
- Document all support interactions, resolutions, and technical procedures in the CRM system.
- Contribute to the development and maintenance of the technical knowledge base.
- Identify trends in support requests and proactively suggest product or service improvements.
- Ensure timely and effective resolution of customer issues, maintaining high satisfaction levels.
- Conduct remote training sessions for users on software and hardware functionalities.
- Stay updated with the latest technological advancements and company products/services.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in a technical support or helpdesk role.
- Proficiency in troubleshooting operating systems (Windows, macOS, Linux), common business applications, and network protocols.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Strong understanding of IT infrastructure, including servers, networks, and cloud services.
- Excellent analytical and problem-solving skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Ability to work independently and manage workload effectively in a remote environment.
- Customer-centric mindset and a dedication to providing outstanding service.
- Relevant certifications (e.g., CompTIA A+, Network+, CCNA) are a plus.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Lead
4002 Al Seef
BHD75000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a motivated and experienced Technical Support Lead to manage and mentor a team of support specialists in Salmabad, Northern, BH . This role involves overseeing daily operations, ensuring timely and effective resolution of customer technical issues, and contributing to the continuous improvement of support processes. You will be a key point of contact for complex technical escalations and will work closely with engineering and product teams to provide feedback and drive product enhancements.
Responsibilities:
Responsibilities:
- Lead, train, and mentor a team of technical support engineers, fostering a high-performance culture.
- Manage the daily workflow of the support team, ensuring efficient ticket allocation and resolution times.
- Serve as a point of escalation for complex technical issues and customer complaints.
- Develop and maintain knowledge base articles, FAQs, and troubleshooting guides.
- Monitor support performance metrics (e.g., response time, resolution time, customer satisfaction) and implement strategies for improvement.
- Collaborate with product development and engineering teams to identify root causes of recurring issues and advocate for product fixes.
- Contribute to the development and implementation of new support processes and tools.
- Ensure adherence to service level agreements (SLAs) and company support standards.
- Conduct regular team meetings, provide performance feedback, and conduct one-on-one coaching.
- Assist in the hiring and onboarding of new technical support staff.
- Identify trends in support requests and provide actionable insights to relevant departments.
- Manage relationships with third-party support vendors, if applicable.
- Contribute to the development of training materials for both internal staff and customers.
- Stay up-to-date with product updates and technical advancements relevant to customer support.
- Participate in on-call rotation as needed for critical issue resolution.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 3-5 years of experience in technical support or customer service, with at least 1-2 years in a leadership or supervisory role.
- Strong understanding of IT infrastructure, operating systems, networking concepts, and common software applications.
- Proven experience troubleshooting hardware and software issues.
- Excellent problem-solving, analytical, and diagnostic skills.
- Exceptional communication, interpersonal, and customer service skills.
- Experience with helpdesk ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools.
- Ability to lead and motivate a team effectively.
- Strong organizational and time management skills.
- Experience in developing and delivering technical training is a plus.
- Familiarity with scripting or basic programming is advantageous.
- Ability to work effectively in a hybrid work environment.
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6
Technical Support Lead
2025 Northern, Northern
BHD75000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a dynamic and experienced Technical Support Lead to manage their remote customer service and helpdesk operations. This critical role involves leading a team of support specialists, ensuring the delivery of exceptional technical assistance to users. You will be responsible for developing and implementing support strategies, optimizing helpdesk processes, and maintaining high standards of customer satisfaction. Your duties will include resolving escalated technical issues, troubleshooting software and hardware problems, and providing guidance on product usage. You will also play a key role in training support staff, creating knowledge base articles, and identifying trends to improve product performance and user experience.
We are seeking a candidate with a proven track record in customer service and technical support, with at least 5 years of experience, including leadership or supervisory experience. Strong technical aptitude, excellent problem-solving skills, and a deep understanding of common operating systems, network protocols, and software applications are essential. Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users, are paramount. You must be adept at managing remote teams, motivating staff, and fostering a collaborative work environment. Experience with helpdesk ticketing systems and CRM software is required. This position offers a great opportunity to lead and innovate within a supportive, remote-first culture, contributing to the success of clients and users associated with Shakhura, Northern, BH .
We are seeking a candidate with a proven track record in customer service and technical support, with at least 5 years of experience, including leadership or supervisory experience. Strong technical aptitude, excellent problem-solving skills, and a deep understanding of common operating systems, network protocols, and software applications are essential. Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users, are paramount. You must be adept at managing remote teams, motivating staff, and fostering a collaborative work environment. Experience with helpdesk ticketing systems and CRM software is required. This position offers a great opportunity to lead and innovate within a supportive, remote-first culture, contributing to the success of clients and users associated with Shakhura, Northern, BH .
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Specialist
501 Saar, Northern
BHD55000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a proactive and customer-focused Technical Support Specialist to join their team in **Saar, Northern, BH**. This hybrid role will involve a combination of remote support and on-site troubleshooting when necessary. You will be the first point of contact for clients experiencing technical issues with our client's software and hardware solutions. Responsibilities include diagnosing and resolving technical problems via phone, email, and remote access tools, escalating complex issues to higher support tiers, and documenting all support interactions accurately. The ideal candidate will possess strong technical aptitude, excellent communication skills, and a patient, problem-solving demeanor. A solid understanding of operating systems (Windows, macOS), common software applications, and basic networking principles is essential. You will be responsible for maintaining high levels of customer satisfaction by providing timely and effective technical assistance. This hybrid position offers the flexibility to work remotely for a portion of the week while also requiring on-site presence in **Saar, Northern, BH** for hands-on support and team collaboration. We are looking for individuals who are detail-oriented, eager to learn, and committed to delivering exceptional customer service. Join a supportive team environment where your contributions to client success are highly valued. You will have the opportunity to expand your technical expertise and grow within the company.
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8
Technical Support Specialist
765 Hamad Town, Northern
BHD50000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a motivated and customer-focused Technical Support Specialist to join their fully remote support team. This role is ideal for individuals with a passion for technology and a knack for troubleshooting complex issues. You will be responsible for providing timely and effective technical assistance to clients via phone, email, and chat. Your primary goal will be to resolve technical problems, answer user inquiries, and ensure a high level of customer satisfaction. Responsibilities include:
- Providing first-level technical support to end-users.
- Diagnosing and resolving hardware, software, and network issues.
- Guiding users through step-by-step solutions.
- Documenting all support interactions and resolutions accurately.
- Escalating unresolved issues to appropriate internal teams.
- Maintaining a knowledge base of common issues and solutions.
- Gathering customer feedback to identify trends and areas for improvement.
- Proactively identifying potential technical problems.
- Ensuring compliance with IT policies and procedures.
- Contributing to a positive and supportive team environment.
This advertiser has chosen not to accept applicants from your region.
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