23 Technical Expert jobs in Bahrain

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purpose

• An executive subject matter expert & consultant responsible for engaging and pursuing new business opportunities in Petrochemicals Sector.
  
  

• To take a lead in Petrochemicals business development in collaboration with stakeholders, e.g., YMA E&S BU, Regional sales members.
• To build rapport with Petrochemicals Customers, get insight into their emerged and/or potential issues, challenges and propose appropriate products/solutions, eventually bring mutual benefits for customers and Yokogawa.
• To proactively approach customers to know their business direction and investment plan and carry out sales activities from early stage so that Yokogawa could be advantageous to win those opportunities.
• To focus on Digitalization & Optimization opportunities in Petrochemicals ( Sector), which could be one of quickly growing areas, and collaborate with YMA’s solution team members to come up with the best solution.
• To educate YHQ/YMA/other regions’ sales and solution members on Petrochemicals as technical advisor and/or consultant
• To extend same service to similar applications in Refining & Petrochemicals.
  
  

• Bachelor’s Eng./Comp Science or minimum 10-14 years Petrochemicals industry experience in operations & /or in projects. In addition, minimum 5-7 years’ experience in business development, pre-sales, consultant, or engineering discipline
• Several years of experience in digital transformation or related fields, such as IT strategy, enterprise architecture, or management consulting
• Strong understanding of Petrochemicals Process, Optimization & latest digital technologies in this field (like data analysis, Robotics, cloud computing, artificial intelligence, machine learning etc.)
• Strong understanding of energy usage, greenhouse gas emissions, and climate change impacts
• Ability to communicate complex technical concepts to non-technical Stakeholders
• Experience managing cross-functional teams
• Analytical and strategic thinking skills, with the ability to develop and execute effective digital transformation strategies
• Proven track record of success in driving revenue growth
• Must be willing and able to travel throughout the regional headquarters (Middle East & Africa)
  
  

• Excellent communication and interpersonal skills, with the ability to build relationships and influence key stakeholders.
• Thorough Knowledge in Oil and Gas Domain
• Strong Knowledge of latest digitalization technologies & its use/impact on Petrochemicals Sector, IIOT concepts
• Knowledge on Latest’s market trend
  
  

• Understand Customer Needs & Pain Points
• Applies expertise to act as an authority to quickly identify and accurately articulate why a client does or does not want a change based on their business objectives and challenges.
• Adapts to changing goals/objectives, maintains focus on win-win goal,
• Keeps customer at center of sale, collaborates with customers, elevates partner insights, Uses common terminology.
• Uses comprehensive knowledge and skills to act independently while guiding and training others to accurately identify and understand the key buying influences pertaining to an opportunity.
• Assesses buyer feelings about the proposed solution, secures a coach within the buyer organization to facilitate introductions and access, leverages a strategic coach to support the partner relationship.
• Identifies client-specific differentiators, connects solutions to client objectives,
• Software skills in data analysis, Charting & Power Point Presentations
• Develop and identifies Industry / application-wide Digital technologies suitable for business use.
• Creates an environment conductive to successful interaction and customer satisfaction.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Automation Machinery Manufacturing

Referrals increase your chances of interviewing at Yokogawa by 2x

Manama, Capital Governorate, Bahrain 1 month ago

Manama, Capital Governorate, Bahrain 4 days ago

Manama, Capital Governorate, Bahrain 3 months ago

Manama, Capital Governorate, Bahrain 1 month ago

Manama, Capital Governorate, Bahrain 1 month ago

Manama, Capital Governorate, Bahrain 2 weeks ago

Riffa, Southern Governorate, Bahrain 1 year ago

Manama, Capital Governorate, Bahrain 1 month ago

Askar, Southern Governorate, Bahrain 20 hours ago

Manama, Capital Governorate, Bahrain 1 year ago

Manama, Capital Governorate, Bahrain 10 months ago

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• An executive subject matter expert & consultant responsible for engaging and pursuing new business opportunities in Petrochemicals Sector.
  
  

• To take a lead in Petrochemicals business development in collaboration with stakeholders, e.g., YMA E&S BU, Regional sales members.
• To build rapport with Petrochemicals Customers, get insight into their emerged and/or potential issues, challenges and propose appropriate products/solutions, eventually bring mutual benefits for customers and Yokogawa.
• To proactively approach customers to know their business direction and investment plan and carry out sales activities from early stage so that Yokogawa could be advantageous to win those opportunities.
• To focus on Digitalization & Optimization opportunities in Petrochemicals ( Sector), which could be one of quickly growing areas, and collaborate with YMA’s solution team members to come up with the best solution.
• To educate YHQ/YMA/other regions’ sales and solution members on Petrochemicals as technical advisor and/or consultant
• To extend same service to similar applications in Refining & Petrochemicals.
  
  

• Bachelor’s Eng./Comp Science or minimum 10-14 years Petrochemicals industry experience in operations & /or in projects. In addition, minimum 5-7 years’ experience in business development, pre-sales, consultant, or engineering discipline
• Several years of experience in digital transformation or related fields, such as IT strategy, enterprise architecture, or management consulting
• Strong understanding of Petrochemicals Process, Optimization & latest digital technologies in this field (like data analysis, Robotics, cloud computing, artificial intelligence, machine learning etc.)
• Strong understanding of energy usage, greenhouse gas emissions, and climate change impacts
• Ability to communicate complex technical concepts to non-technical Stakeholders
• Experience managing cross-functional teams
• Analytical and strategic thinking skills, with the ability to develop and execute effective digital transformation strategies
• Proven track record of success in driving revenue growth
• Must be willing and able to travel throughout the regional headquarters (Middle East & Africa)
  
  

• Excellent communication and interpersonal skills, with the ability to build relationships and influence key stakeholders.
• Thorough Knowledge in Oil and Gas Domain
• Strong Knowledge of latest digitalization technologies & its use/impact on Petrochemicals Sector, IIOT concepts
• Knowledge on Latest’s market trend
  
  

• Understand Customer Needs & Pain Points
• Applies expertise to act as an authority to quickly identify and accurately articulate why a client does or does not want a change based on their business objectives and challenges.
• Adapts to changing goals/objectives, maintains focus on win-win goal,
• Keeps customer at center of sale, collaborates with customers, elevates partner insights, Uses common terminology.
• Uses comprehensive knowledge and skills to act independently while guiding and training others to accurately identify and understand the key buying influences pertaining to an opportunity.
• Assesses buyer feelings about the proposed solution, secures a coach within the buyer organization to facilitate introductions and access, leverages a strategic coach to support the partner relationship.
• Identifies client-specific differentiators, connects solutions to client objectives,
• Software skills in data analysis, Charting & Power Point Presentations
• Develop and identifies Industry / application-wide Digital technologies suitable for business use.
• Creates an environment conductive to successful interaction and customer satisfaction.
  
  

We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.

Key Responsibilities:

• Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
• Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
• Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
• Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
• Install antivirus software, perform system updates, and educate users on secure practices for device protection.
• Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
• Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
• Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.

Qualifications:

• Minimum of a diploma in Information Technology or a related field.
• 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
• Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.

Technical Skills:

• Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
• Strong understanding of network setup and device connectivity troubleshooting.

Soft Skills:

• Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
• Strong problem-solving abilities and a proactive approach to addressing technical issues.
• Ability to work both independently and within a team environment.

Additional Requirements:

• This is a fully on-site role; remote work is not permitted.
• Applicants should currently reside in Bahrain, as this is an immediate requirement.

• Provide first-line and second-line technical support to clients via phone, email, chat, and remote assistance tools.
• Diagnose and troubleshoot hardware, software, and network issues, guiding users through step-by-step solutions.
• Document all support interactions, including problems, troubleshooting steps, and resolutions, in the ticketing system.
• Escalate unresolved issues to higher-tier support teams or engineering departments when necessary, ensuring proper hand-off and follow-up.
• Maintain a high level of product knowledge, staying updated on new features, bug fixes, and best practices.
• Create and update knowledge base articles, FAQs, and technical documentation for both internal teams and end-users.
• Assist clients with product installation, configuration, and setup processes.
• Identify recurring technical issues and contribute to proactive solutions to prevent future occurrences.
• Collaborate with development and QA teams to report bugs and test fixes.
• Educate users on efficient product usage and provide training sessions as required.
• Manage customer expectations regarding resolution times and communication.
• Participate in on-call rotations for after-hours support if required.
• Ensure compliance with service level agreements (SLAs) for response and resolution times.
• Provide feedback to product teams based on common customer pain points.
• Maintain a professional and empathetic demeanor during all customer interactions.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2-4 years of experience in a technical support, helpdesk, or IT support role.
• Strong understanding of operating systems (Windows, macOS), networking fundamentals (TCP/IP, DNS), and common software applications.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Excellent troubleshooting and problem-solving skills.
• Exceptional written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Customer-focused with a strong commitment to providing excellent service.
• Ability to work independently and prioritize tasks effectively in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are highly desirable.
• Patience, empathy, and a positive attitude.
• Ability to adapt to new technologies and learn quickly.
• Experience supporting cloud-based applications is a plus.

• Provide first-level technical support to clients via phone, email, and chat.
• Diagnose and troubleshoot hardware, software, and network issues.
• Guide users through step-by-step solutions, including setting up systems or resolving control panel errors.
• Log and track all support requests and resolutions using a ticketing system.
• Escalate complex or unresolved issues to senior technical teams.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Create and update technical documentation, FAQs, and knowledge base articles.
• Identify recurring technical problems and suggest proactive solutions.
• Ensure high levels of customer satisfaction through professional and efficient service.
• Stay updated with product knowledge, software updates, and industry best practices.

• Associate’s degree in Information Technology, Computer Science, or a related field; Bachelor’s degree preferred.
• Minimum of 2-3 years of proven experience in a technical support or helpdesk role.
• Strong knowledge of operating systems (Windows, macOS, Linux), common software applications, and network fundamentals.
• Familiarity with remote desktop support tools and ticketing systems.
• Excellent problem-solving and analytical skills, with the ability to diagnose technical issues accurately.
• Superior communication skills, both written and verbal, in English and Arabic, with a clear and patient demeanor.
• Ability to explain technical concepts to non-technical users.
• Customer-focused attitude with a commitment to providing exceptional service.
• Ability to work independently and as part of a team in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.

• Advanced Troubleshooting: Provide expert-level technical support to clients for complex software issues via phone, email, and remote sessions, diagnosing root causes and implementing effective solutions.
• Problem Resolution: Resolve software defects, configuration issues, and integration challenges, escalating to development teams when necessary with detailed documentation.
• Client Communication: Maintain clear, professional, and empathetic communication with clients throughout the support process, providing regular updates and managing expectations.
• Knowledge Base: Create and update technical documentation, knowledge base articles, and FAQs to empower clients and junior support staff.
• Product Expertise: Develop and maintain an in-depth understanding of our client's software products, features, and functionalities.
• Collaboration: Work closely with product development, quality assurance, and sales teams to provide feedback, identify recurring issues, and contribute to product improvements.
• Performance Monitoring: Monitor system performance, identify potential issues, and recommend proactive measures to ensure stability and reliability.

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related technical field.
• Minimum of 3-5 years of experience in a technical support role for software products, preferably enterprise-level applications.
• Strong understanding of software architectures, databases (SQL, Oracle), and operating systems (Windows Server, Linux).
• Experience with ticketing systems, remote support tools, and CRM software.
• Excellent analytical and problem-solving skills with a methodical approach to complex technical challenges.
• Strong written and verbal communication skills in English; Arabic proficiency is beneficial.
• Ability to work independently and as part of a team in a fast-paced and demanding environment.
• Relevant technical certifications are a plus.

Our client, a leading entity in the Customer Service & Helpdesk sector, is actively seeking a highly motivated and skilled Technical Support Specialist to join their dynamic team. This pivotal role is based in Nuwaidrat, Southern, BH and offers an exceptional opportunity to contribute to significant projects and drive innovation within a forward-thinking organization. We are looking for a dedicated professional who is eager to make a tangible impact and grow with our client's expanding operations.

As a Technical Support Specialist , you will be instrumental in providing technical assistance and troubleshooting for software and hardware issues. Our client prides itself on fostering a collaborative and supportive environment where talent is nurtured, and ideas are encouraged. You will work alongside industry experts, utilizing cutting-edge tools and methodologies to achieve strategic objectives and ensure seamless user experiences. This position is ideal for someone who thrives in a challenging yet rewarding atmosphere and is committed to excellence.

• Provide first-line technical support to users via phone, email, and live chat.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Guide users through step-by-step solutions, ensuring a clear understanding of the resolution.
• Document technical issues, resolutions, and common FAQs for knowledge base improvement.
• Escalate complex or unresolved issues to higher-level support teams.
• Contribute to improving support processes and customer satisfaction.

• Associate's degree in Information Technology, Computer Science, or a related field.
• 1-3 years of experience in technical support or a helpdesk role.
• Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking.
• Excellent problem-solving and communication skills, both technical and interpersonal.
• Ability to explain technical concepts clearly to non-technical users.
• Experience with ticketing systems and remote support tools.

Our client offers a comprehensive benefits package, including competitive salary, health insurance, professional development opportunities, and a vibrant work culture. You will be part of a team that values innovation, integrity, and mutual respect, providing a stimulating environment for professional and personal growth. Join an organization that is committed to making a difference and investing in its people.

If you are a proactive and results-oriented individual with a passion for technology and a dedication to helping others, we encourage you to apply. This is a chance to build a rewarding career in Nuwaidrat, Southern, BH with a company that is at the forefront of its industry. Take the next step in your professional journey and become a vital part of our client's success story.