1 979 Technical Expertise jobs in Bahrain
Tier 2 Customer Support Specialist - Technical & Product Expertise
Posted 2 days ago
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Key Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat, resolving complex issues related to software functionality, configuration, and integration.
- Troubleshoot and diagnose software problems, identifying root causes and implementing effective solutions.
- Escalate unresolved issues to appropriate internal teams (e.g., development, engineering) with detailed documentation and clear problem descriptions.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides to empower customers and internal support teams.
- Assist customers with product setup, configuration, and best practice utilization to ensure optimal performance.
- Collaborate with the product development team to provide feedback on recurring issues and suggest product enhancements.
- Manage and prioritize a queue of support tickets, ensuring timely and effective resolution within established service level agreements (SLAs).
- Educate customers on new features, updates, and product capabilities.
- Participate in training sessions to stay up-to-date with product knowledge and support procedures.
- Contribute to improving customer support processes and workflows.
- Gather customer feedback and insights to help shape product development and improve customer experience.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in technical customer support, preferably within a software or IT services company.
- Strong understanding of software troubleshooting methodologies and common IT issues.
- Proficiency in using customer support ticketing systems (e.g., Zendesk, Salesforce Service Cloud) and CRM software.
- Excellent analytical and problem-solving skills with a keen attention to detail.
- Exceptional communication, interpersonal, and active listening skills.
- Ability to explain technical concepts clearly and concisely to both technical and non-technical users.
- Experience working in a hybrid work environment, with the ability to transition effectively between remote and on-site duties.
- Customer-centric approach with a passion for helping others.
- Familiarity with scripting languages or database querying is a plus.
Software Development Apprentice
Posted 3 days ago
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Software Development Apprentice
Posted 21 days ago
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Program Overview:
- Gain practical experience in full-stack development, including front-end and back-end technologies.
- Learn to design, develop, test, and deploy software applications under the guidance of mentors.
- Participate in coding challenges, workshops, and team projects to build a strong foundation in software engineering.
- Develop proficiency in programming languages such as Python, Java, JavaScript, or similar.
- Understand software development lifecycle (SDLC) and agile methodologies.
- Contribute to real-world projects, gaining exposure to industry best practices.
- Receive continuous feedback and mentorship to support learning and career growth.
- Build a professional portfolio showcasing acquired skills and completed projects.
- Explore career paths within software development, such as front-end, back-end, or full-stack engineering.
- Develop essential soft skills, including teamwork, communication, and problem-solving.
- High school diploma or equivalent.
- A strong passion for technology and software development.
- Aptitude for logical thinking and problem-solving.
- Eagerness to learn and adapt to new technologies.
- Good communication and interpersonal skills.
- Ability to work independently and collaborate effectively in a remote team environment.
- Basic understanding of computer science concepts is a plus, but not required.
- Motivated to complete a structured learning program and achieve career goals.
Software Development Apprentice
Posted 21 days ago
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Junior Software Development Apprentice
Posted today
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Senior Software Development Manager
Posted today
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Key Responsibilities:
- Lead, mentor, and manage multiple software development teams.
- Oversee the end-to-end software development lifecycle for key products.
- Collaborate with product management to define product vision, strategy, and roadmap.
- Drive architectural decisions and ensure the scalability, reliability, and performance of software solutions.
- Implement and promote best practices in software engineering, including Agile methodologies, CI/CD, and automated testing.
- Manage project timelines, resources, and budgets effectively.
- Conduct performance reviews and support the professional development of team members.
- Foster a culture of innovation, collaboration, and continuous improvement.
- Ensure the quality and security of delivered software.
- Communicate effectively with stakeholders across the organization.
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
- Minimum of 7 years of experience in software development, with at least 3 years in a management or lead role.
- Proven experience leading and scaling engineering teams.
- Strong understanding of software architecture, design patterns, and modern development methodologies.
- Proficiency in at least one major programming language (e.g., Java, Python, C++, JavaScript).
- Experience with cloud platforms (AWS, Azure, GCP) and microservices architectures.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to manage complex projects and deliver results.
- Experience working in a remote-first environment.
Senior Software Development Engineer
Posted today
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As a Senior Software Development Engineer, you will be a key contributor to the design, development, testing, and deployment of our client's core software products. You will work on challenging projects, tackling complex technical problems and mentoring junior engineers. Your responsibilities will include writing clean, maintainable, and efficient code, participating in code reviews, and contributing to architectural discussions. You will collaborate closely with product managers, designers, and other engineers to deliver exceptional user experiences and robust functionalities.
The ideal candidate possesses a strong foundation in software engineering principles and a proven track record of delivering high-quality software. Expertise in one or more modern programming languages, such as Java, Python, C#, or Go, is essential, along with a deep understanding of data structures, algorithms, and object-oriented design. Experience with cloud platforms (AWS, Azure, GCP), microservices architecture, and CI/CD pipelines is highly desirable. You should be adept at troubleshooting production issues and passionate about continuous learning and adopting new technologies.
Key Responsibilities:
- Design, develop, and maintain scalable and robust software applications.
- Write high-quality, testable, and efficient code following best practices.
- Participate in code reviews and provide constructive feedback to peers.
- Collaborate with cross-functional teams to define, design, and ship new features.
- Troubleshoot, debug, and upgrade existing systems.
- Contribute to architectural design decisions and technology selection.
- Mentor junior software engineers and promote best practices within the team.
- Ensure the performance, quality, and responsiveness of applications.
Qualifications:
- Bachelor's degree in Computer Science, Engineering, or a related field; Master's degree preferred.
- 5+ years of professional software development experience.
- Proficiency in at least one object-oriented programming language (e.g., Java, Python, C++).
- Strong understanding of data structures, algorithms, and design patterns.
- Experience with cloud computing platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes).
- Familiarity with agile development methodologies.
- Excellent problem-solving and debugging skills.
- Strong communication and teamwork abilities.
This hybrid role offers a competitive compensation package, benefits, and the chance to work on impactful projects within a collaborative and innovative environment.
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Junior Software Development Apprentice
Posted today
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Senior Software Development Engineer
Posted 1 day ago
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Responsibilities:
- Design, develop, test, and deploy high-quality software applications and services.
- Write clean, efficient, and maintainable code in accordance with industry best practices.
- Collaborate with product managers, designers, and other engineers to define software requirements and features.
- Participate in code reviews to ensure code quality, consistency, and adherence to standards.
- Troubleshoot and debug complex software issues, identifying root causes and implementing effective solutions.
- Contribute to the architecture and design of new software systems and features.
- Optimize application performance and scalability.
- Mentor junior software engineers, providing technical guidance and support.
- Stay current with emerging technologies and industry trends, recommending adoption where appropriate.
- Contribute to the continuous improvement of development processes and tools.
- Ensure software solutions meet security and compliance requirements.
- Participate in agile development ceremonies and contribute to project planning.
- Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
- Minimum of 5-7 years of professional software development experience.
- Strong proficiency in one or more programming languages such as Java, Python, C#, or JavaScript.
- Experience with modern web frameworks (e.g., React, Angular, Vue.js) and backend technologies (e.g., Node.js, Spring Boot, Django).
- Solid understanding of database systems (SQL and NoSQL) and data modeling.
- Experience with cloud platforms (e.g., AWS, Azure, GCP) is highly desirable.
- Knowledge of software development methodologies (Agile, Scrum) and tools (Git, Docker).
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to work effectively in a hybrid team.
- Experience with API design and development.
- Ability to lead technical discussions and mentor team members.
Automotive Software Development Lead
Posted 1 day ago
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Responsibilities:
- Lead and manage a team of software engineers throughout the development lifecycle.
- Define and architect robust software solutions for automotive applications.
- Establish and enforce coding standards, best practices, and quality assurance processes.
- Oversee the development of embedded software, including firmware, drivers, and middleware.
- Drive the implementation of features for infotainment, ADAS, and connectivity systems.
- Collaborate with cross-functional teams to define requirements and ensure system integration.
- Mentor and provide technical guidance to team members.
- Manage project timelines, resources, and deliverables in an agile environment.
- Stay current with emerging automotive technologies and software development trends.
- Contribute to the strategic planning of the software development roadmap.
- Bachelor's or Master's degree in Computer Science, Electrical Engineering, or a related field.
- Proven experience leading software development teams in the automotive industry.
- Extensive experience in embedded software development and system architecture.
- Proficiency in programming languages such as C, C++, and Python.
- Strong knowledge of automotive protocols (CAN, LIN, Automotive Ethernet).
- Familiarity with RTOS and embedded Linux.
- Experience with Agile/Scrum methodologies.
- Excellent leadership, communication, and problem-solving skills.