7 Technical Expertise jobs in Bahrain

We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.

Key Responsibilities:

• Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
• Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
• Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
• Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
• Install antivirus software, perform system updates, and educate users on secure practices for device protection.
• Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
• Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
• Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.

Qualifications:

• Minimum of a diploma in Information Technology or a related field.
• 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
• Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.

Technical Skills:

• Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
• Strong understanding of network setup and device connectivity troubleshooting.

Soft Skills:

• Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
• Strong problem-solving abilities and a proactive approach to addressing technical issues.
• Ability to work both independently and within a team environment.

Additional Requirements:

• This is a fully on-site role; remote work is not permitted.
• Applicants should currently reside in Bahrain, as this is an immediate requirement.

Operation

Division

Technology

Location

Closing Date

04-Nov-2024

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 7 Middle Eastern and Africa countries with a workforce of over 7,900 providing a comprehensive range of mobile voice and data services to over 42.4 million active individual and business customers as of March 31, 2024.

The B2B Technical Support Specialist will play a crucial role in ensuring the satisfaction of our enterprise customers and maintaining strong relationships by actively managing all aspects related to post-sales support for our B2B services and products. This role will involve proactive monitoring, incident handling, and maintaining robust customer relationships to guarantee satisfaction with our offerings.

1. Serve as the central point of communication for enterprise customers and internal stakeholders, addressing post-sales support inquiries promptly and professionally.
2. Foster and maintain strong relationships with enterprise customers, ensuring their satisfaction with the offered B2B services and products.
3. Handle all post-sales activities specific to B2B services, including troubleshooting, problem resolution, incident reporting, issue tracking, fault restoration, and handling customer complaints.
4. Provide comprehensive support for the entire B2B product portfolio, including Dedicated Internet Access, Local and Global MPLS, Ethernet to the Business, Fixed Voice, Security Products, SD-WAN, and Wi-Fi Solutions.
5. Implement 24/7/365 monitoring of systems to proactively identify potential issues and ensure network health for enterprise customers.
6. Take the lead in restoring faults whenever possible, minimizing downtime for enterprise customers.
7. Effectively communicate work activities, updates, and resolutions to all relevant stakeholders.
8. Implement and uphold quality standards for all B2B services and products, ensuring compliance with service level agreements (SLAs) and enterprise customer expectations.
9. Conduct regular assessments and audits to ensure compliance with SLAs and quality standards specific to B2B services.
10. Develop new processes and coordinate interdepartmentally to fill any gaps in B2B service delivery.
11. Conduct awareness workshops for change processes and compliance tailored for B2B customers.
12. Maintain a history log for all events and activities related to enterprise customers.
13. Perform all other related duties as assigned by the department.

Strong knowledge of the telecommunications products and services listed, with expertise in troubleshooting and problem resolution.

Excellent communication and interpersonal skills.

Bachelor's degree in a relevant field (e.g., Telecommunications, Information Technology).

Minimum 3-5 years of proven experience in a B2B customer support or technical support role, preferably within the telecommunications industry.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

SRT Marine Systems plc (SRT) is a market leader in international marine surveillance technology and systems. We are a respected, established, and ambitious multinational company headquartered in the UK, serving a global customer base.

The company impacts the marine domain worldwide by leading next-generation maritime awareness technologies, products, and systems that enhance security, safety, environmental protection, and sustainability. Our customers range from national coast guards to individual vessel owners.

SRT offers a rewarding environment where high-quality results are recognized. We are committed to innovation and strive to make SRT a challenging and rewarding workplace for talented, hardworking individuals to make a significant impact in the marine industry.

We highly encourage Bahrain Nationals or expatriates with the relevant experience to apply, given the nature of the project.

Please note: This is NOT a sales role. The position involves providing product support, ongoing integration, and training to our customers.

We seek a bilingual (English & Arabic), ambitious, and talented individual with a background in system product training or product management to join us as a Technical Account Support Manager. The candidate will be trained to an expert level on our systems to provide frontline support to our customers. Responsibilities include assisting customers in system setup, troubleshooting, and providing insights to our product development teams for improvements.

This role is ideal for someone capable of understanding complex product functionalities and supporting customers effectively. The role involves continuous engagement with customers at all levels.

Experience in IT product management or training for complex applications is highly beneficial.

• Assist customers in configuring system functionalities to meet their needs
• Understand operational objectives and challenges, and adapt system settings accordingly
• Support customers in fully integrating their organization with our system platform
• Provide frontline user support for smooth system operation
• Offer feedback on potential improvements and new features to product teams

• Bilingual in English & Arabic
• Strong problem-solving skills and inquisitiveness
• Excellent interpersonal communication skills
• Professional and discreet
• Ability to quickly grasp new concepts and products

If successful, your job title at SRT will be Customer Success Manager.

• Competitive salary
• Long-term career development opportunities
• Benefits package including private medical care

Join to apply for the Technical Account Support Manager - Bahrain role at SRT Marine Systems plc .

SRT Marine Systems plc (SRT) is a market leader in international marine surveillance technology and systems. Headquartered in the UK, we serve a global customer base, including coast guards and vessel owners worldwide.

We are committed to innovation in maritime domain awareness technologies that enhance security, safety, and environmental sustainability. We offer a rewarding environment for talented individuals eager to make a significant impact in the marine industry.

We highly encourage Bahrain Nationals or expatriates with relevant experience to apply, given the nature of the project.

Note: This is NOT a sales role. It involves providing product support, integration, and training to our customers.

We seek a bilingual (English & Arabic), ambitious, and talented individual with a background in system product training or product management. The successful candidate will be trained to expert level on our system to provide frontline support, assist with system setup, troubleshoot user issues, and offer insights for product improvements.

This role offers an excellent opportunity for someone capable of understanding complex products and supporting customers at various levels, working embedded with the client.

Experience in IT product management or training for complex applications is highly beneficial.

• Configure system settings to meet customer outcomes
• Understand customer operational goals and tailor system configurations accordingly
• Assist customers in integrating their operations within our system platform
• Provide frontline user support for smooth system operation
• Offer feedback to product development teams for improvements

• Bilingual in English & Arabic
• Excellent problem-solving skills
• Strong interpersonal communication skills
• Professional and discreet
• Ability to quickly grasp new concepts and products

If successful, your job title will be Customer Success Manager.

• Competitive salary
• Long-term career development opportunities
• Private medical care

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Defense and Space Manufacturing

SRT Marine Systems plc (SRT) is a market leader in international marine surveillance technology and systems. Headquartered in the UK, we serve a global customer base, including coast guards and vessel owners worldwide.

We are committed to innovation in maritime domain awareness, enhancing security, safety, and environmental sustainability. Our company values high-quality results and offers a rewarding environment for talented individuals who want to make a significant impact in the marine industry.

We highly encourage Bahrain Nationals or expats with relevant experience to apply. Please note: This is NOT a sales role; it involves providing product support, integration, and training to our customers.

We seek a bilingual (English & Arabic), ambitious, and talented individual with a background in system product training or product management. The candidate will be trained to expert level on our system to provide frontline support, help customers optimize system use, troubleshoot user issues, and provide feedback for product improvements.

This role requires understanding complex product functionalities and supporting customers at all levels, working embedded with the customer to ensure their success.

1. Configure system settings to meet customer requirements.
2. Understand customer operational objectives and resolve challenges through system configuration.
3. Assist customers in fully integrating their operations with our system platform.
4. Provide front-line user support for smooth system operation.
5. Offer feedback on product improvements and new functionalities to the development teams.

• Bilingual in English & Arabic.
• Strong problem-solving skills and inquisitiveness.
• Excellent interpersonal communication skills.
• Professional, discreet, and quick to learn new concepts and products.

If successful, your job title will be Customer Success Manager.

• Competitive salary.
• Long-term career development opportunities.
• Benefits package including private medical care.