74 Technical Innovation jobs in Bahrain
Customer Support Specialist - Technical Solutions
719 Bilad Al Qadeem, Capital
BHD50000 Annually
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Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their growing team. This role offers a hybrid work arrangement, combining the benefits of remote work with in-office collaboration. You will be the primary point of contact for clients, providing exceptional support and resolving technical issues across a range of our client's innovative products and services. Your day-to-day will involve responding to customer inquiries via phone, email, and chat, troubleshooting software and hardware problems, and guiding users through product functionalities. You'll maintain accurate records of customer interactions and resolutions in our CRM system. A key aspect of this role is identifying recurring issues and escalating them to the relevant technical teams for long-term solutions. You will also contribute to the creation and maintenance of our knowledge base and support documentation. The ideal candidate possesses outstanding communication skills, a patient and empathetic demeanor, and a passion for helping others. A technical aptitude and the ability to explain complex information clearly are essential. Experience in a customer service or helpdesk environment is required. A Bachelor's degree or equivalent experience is preferred. Join our client's team and be a crucial part of ensuring customer satisfaction.
Responsibilities:
Responsibilities:
- Provide first-line technical support to customers via multiple channels (phone, email, chat).
- Troubleshoot and resolve customer issues related to software and hardware products.
- Guide customers through product features and functionalities.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex technical issues to senior support staff or engineering teams.
- Contribute to the development of help articles and FAQs for the knowledge base.
- Identify trends in customer inquiries and report them to management.
- Ensure a high level of customer satisfaction through efficient and effective support.
- Participate in training sessions to stay updated on product knowledge.
- Proven experience in customer service or a technical support role.
- Strong understanding of IT support principles and practices.
- Excellent problem-solving and troubleshooting skills.
- Exceptional verbal and written communication skills.
- Patience and empathy when interacting with customers.
- Ability to manage multiple tasks and prioritize effectively.
- Familiarity with CRM software and ticketing systems.
- Proficiency in common operating systems and software applications.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
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0
Customer Support Lead - Technical Solutions
10001 Manama, Capital
BHD60000 Annually
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Our client, a rapidly growing technology company, is seeking a dedicated and experienced Customer Support Lead to manage their helpdesk operations in **Manama, Capital, BH**. This role involves leading a team of support specialists, ensuring high-quality customer service, and resolving technical issues efficiently.
Responsibilities:
Qualifications:
This is an excellent opportunity to lead a vital customer-facing team and contribute to the success of an innovative technology company.
Responsibilities:
- Lead and manage a team of customer support representatives, providing guidance, training, and performance feedback.
- Oversee the daily operations of the customer service helpdesk, ensuring timely and effective resolution of customer inquiries and issues.
- Develop and implement customer support policies, procedures, and best practices.
- Act as a point of escalation for complex customer issues, providing advanced troubleshooting and solutions.
- Monitor customer support metrics (e.g., response time, resolution rate, customer satisfaction) and identify areas for improvement.
- Create and maintain comprehensive knowledge base articles, FAQs, and user guides.
- Collaborate with product development and engineering teams to report and resolve recurring technical issues.
- Train new support staff on products, services, and support procedures.
- Ensure adherence to service level agreements (SLAs) and company quality standards.
- Gather customer feedback and insights to inform product enhancements and service improvements.
- Manage customer support tools and software, ensuring optimal utilization.
- Foster a positive and customer-centric culture within the support team.
Qualifications:
- Proven experience in a customer support or helpdesk role, with at least 2-3 years in a lead or supervisory capacity.
- Strong technical aptitude and the ability to troubleshoot software and hardware issues.
- Excellent communication, interpersonal, and problem-solving skills.
- Experience with customer relationship management (CRM) software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to effectively manage and motivate a team.
- Proficiency in creating support documentation and knowledge base content.
- Understanding of ITIL principles is a plus.
- Ability to work effectively under pressure and manage multiple priorities.
- High school diploma or equivalent; a degree in a related field is an advantage.
- Commitment to providing exceptional customer service.
This is an excellent opportunity to lead a vital customer-facing team and contribute to the success of an innovative technology company.
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1
Customer Support Lead - Technical Solutions
BH 303 Saar, Northern
BHD55000 Annually
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Our client is a rapidly growing technology firm seeking a proactive and empathetic Customer Support Lead to manage their dedicated support team. This role is crucial for ensuring exceptional customer satisfaction and providing timely, effective solutions to technical inquiries. The ideal candidate will possess strong leadership skills and a passion for customer service excellence. This position is based in Saar, Northern, BH , serving a global customer base.
Key Responsibilities:
Key Responsibilities:
- Lead, train, and mentor a team of customer support representatives, fostering a positive and high-performing environment.
- Manage incoming customer inquiries via phone, email, and chat, ensuring prompt and accurate responses.
- Develop and maintain comprehensive knowledge base articles and troubleshooting guides.
- Identify recurring customer issues and collaborate with product and engineering teams to implement solutions.
- Monitor support ticket queues and agent performance, ensuring service level agreements (SLAs) are met.
- Analyze customer feedback and support metrics to identify areas for improvement in products and services.
- Handle escalated customer complaints and complex technical issues with professionalism and efficiency.
- Implement and refine customer support processes and workflows to optimize efficiency and customer experience.
- Stay up-to-date with product updates and technical advancements to provide accurate support.
- Contribute to the development of customer support training programs.
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
- Minimum of 4 years of experience in customer support, with at least 2 years in a leadership or supervisory role.
- Proven experience with CRM software and customer support ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Strong technical aptitude and the ability to troubleshoot complex software and hardware issues.
- Excellent communication, active listening, and problem-solving skills.
- Demonstrated ability to manage and motivate a team.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and thrive in a fast-paced environment.
- Experience in creating and maintaining knowledge base content.
- Familiarity with ITIL best practices is a plus.
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2
Customer Support Lead - Technical Solutions
103 Hamad Town, Northern
BHD65000 Annually
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Our client, a provider of innovative technology solutions, is seeking a dynamic and experienced Customer Support Lead to manage their technical support operations in **Hamad Town, Northern, BH**. This leadership role will guide a team of support specialists, ensure the highest level of customer satisfaction through efficient problem resolution, and contribute to the continuous improvement of support processes. The ideal candidate will combine strong technical acumen with exceptional customer service and team leadership skills.
Responsibilities:
Responsibilities:
- Lead, train, and mentor a team of customer support specialists, fostering a high-performance culture.
- Oversee the daily operations of the customer support department, ensuring timely and effective resolution of technical inquiries.
- Develop and implement best practices for customer support, including escalation procedures and service level agreements (SLAs).
- Monitor support queues and performance metrics, identifying trends and areas for improvement.
- Handle complex and escalated customer issues, providing advanced technical troubleshooting.
- Create and maintain a comprehensive knowledge base, troubleshooting guides, and FAQs.
- Collaborate with product development and engineering teams to provide customer feedback and drive product enhancements.
- Ensure adherence to company policies and procedures, as well as quality and customer satisfaction standards.
- Manage customer relationships, ensuring clear communication and a positive support experience.
- Analyze customer support data to identify recurring issues and propose solutions.
- Implement and optimize customer support tools and technologies.
- Conduct regular performance reviews and provide ongoing coaching to team members.
- Champion a customer-centric approach throughout the support team.
- Bachelor's degree in Computer Science, Information Technology, or a related technical field.
- Minimum of 5 years of experience in technical customer support, with at least 2 years in a lead or supervisory role.
- Strong technical background, with the ability to troubleshoot software, hardware, or network issues.
- Proven leadership and team management skills.
- Excellent problem-solving, analytical, and critical thinking abilities.
- Outstanding communication, interpersonal, and customer service skills.
- Proficiency with CRM systems and helpdesk ticketing software.
- Ability to work effectively in a remote team environment.
- Strong organizational and time-management skills.
- Experience in the SaaS industry is a plus.
- Familiarity with ITIL best practices is beneficial.
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3
Senior Customer Support Specialist - Technical Solutions
10001 Manama, Capital
BHD6000 Annually
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Job Description
Our client, a rapidly expanding technology firm, is seeking a seasoned Senior Customer Support Specialist to lead their support efforts in Manama, Capital, BH . This role is pivotal in providing exceptional technical assistance and ensuring a positive customer experience across all product lines. You will handle complex customer inquiries, troubleshoot technical issues, and provide expert guidance on product usage and functionality. The ideal candidate will have a strong aptitude for technology, excellent problem-solving skills, and a proven track record in customer service and technical support. You will be responsible for managing support tickets, escalating critical issues, identifying recurring problems and collaborating with development teams to implement permanent solutions. Responsibilities include delivering timely and accurate support via phone, email, and in-person, maintaining customer support databases, contributing to the knowledge base, and training junior support staff. A Bachelor's degree in a relevant field or equivalent experience, coupled with a minimum of 5 years in a customer-facing technical support role, is required. Superior communication, active listening, and interpersonal skills are essential for building strong customer relationships. This on-site position offers a dynamic work environment and the chance to be a key player in customer satisfaction.
Key Responsibilities:
Key Responsibilities:
- Provide high-level technical support to customers via multiple channels.
- Troubleshoot and resolve complex product-related issues efficiently.
- Manage and prioritize customer support tickets and inquiries.
- Escalate unresolved issues to appropriate internal teams.
- Document customer interactions and resolutions in the CRM system.
- Contribute to the creation and maintenance of customer-facing knowledge base articles.
- Identify trends in customer issues and provide feedback to product development.
- Train and mentor junior customer support representatives.
- Ensure adherence to service level agreements (SLAs).
- Gather customer feedback to improve products and services.
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4
Customer Support Team Lead - Technical Solutions
09110 Zallaq, Southern
BHD65000 Annually
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Job Description
Our client, a fast-growing technology company, is seeking a dynamic and experienced Customer Support Team Lead to manage their technical support operations. This hybrid role offers the flexibility of working both remotely and from our office in Zallaq, Southern, BH . The Team Lead will be responsible for overseeing a team of customer support specialists, ensuring the delivery of exceptional technical assistance and prompt resolution of customer issues. Your primary focus will be on maintaining high customer satisfaction levels, improving support processes, and contributing to the overall efficiency of the customer service department.
Key responsibilities include coaching, mentoring, and performance management of the support team, developing training materials, and ensuring the team stays up-to-date with product knowledge and support tools. You will handle escalated customer inquiries and complex technical problems, providing first-class solutions. The Team Lead will also be involved in analyzing support metrics, identifying trends, and implementing improvements to enhance customer experience and reduce resolution times. Collaboration with product development and engineering teams to provide feedback on recurring issues and potential product enhancements will be a key aspect of the role. The ideal candidate will possess a Bachelor's degree in a relevant field or equivalent practical experience, with a minimum of 3-5 years of experience in customer support, including at least 1-2 years in a leadership or supervisory role. Strong technical aptitude, excellent communication, interpersonal, and problem-solving skills are essential. Experience with CRM systems and ticketing software is a must. Join our client and play a crucial role in ensuring customer success and loyalty.
Key responsibilities include coaching, mentoring, and performance management of the support team, developing training materials, and ensuring the team stays up-to-date with product knowledge and support tools. You will handle escalated customer inquiries and complex technical problems, providing first-class solutions. The Team Lead will also be involved in analyzing support metrics, identifying trends, and implementing improvements to enhance customer experience and reduce resolution times. Collaboration with product development and engineering teams to provide feedback on recurring issues and potential product enhancements will be a key aspect of the role. The ideal candidate will possess a Bachelor's degree in a relevant field or equivalent practical experience, with a minimum of 3-5 years of experience in customer support, including at least 1-2 years in a leadership or supervisory role. Strong technical aptitude, excellent communication, interpersonal, and problem-solving skills are essential. Experience with CRM systems and ticketing software is a must. Join our client and play a crucial role in ensuring customer success and loyalty.
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5
Senior Customer Support Manager - Technical Solutions
351 Bilad Al Qadeem, Capital
BHD65000 Annually
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Job Description
Our client is seeking an experienced and dynamic Senior Customer Support Manager to lead their dedicated technical support team. This crucial role involves overseeing all aspects of customer service and technical assistance, ensuring the highest levels of customer satisfaction. You will be responsible for managing a team of support specialists, providing coaching, training, and performance management to foster a high-performing and customer-centric environment. Key duties include developing and implementing support strategies, optimizing workflows, and ensuring efficient resolution of customer inquiries and technical issues. The ideal candidate will possess a deep understanding of customer relationship management (CRM) principles and best practices in technical support operations. You will analyze customer feedback and support data to identify trends, implement improvements, and enhance the overall customer experience. Responsibilities also include managing support escalations, collaborating with product development and engineering teams to address recurring issues, and maintaining comprehensive knowledge base articles and FAQs. Excellent communication, problem-solving, and leadership skills are essential for success in this role. You will be instrumental in driving customer loyalty and ensuring the smooth operation of our client's technical support functions.
Key Responsibilities:
Key Responsibilities:
- Lead and manage a team of customer support specialists.
- Develop and implement effective customer support strategies and procedures.
- Oversee the resolution of customer technical issues and inquiries.
- Monitor customer service performance metrics and identify areas for improvement.
- Train and mentor support staff to enhance their skills and knowledge.
- Manage customer escalations and ensure timely resolution.
- Collaborate with product and engineering teams to provide feedback on issues.
- Maintain and update support documentation and knowledge bases.
- Foster a positive and customer-focused team culture.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer support or a related field, with at least 2 years in a management or supervisory role.
- Proven experience in managing technical support teams.
- Strong understanding of CRM systems and support ticketing software.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to resolve complex customer issues effectively.
- Strong analytical and problem-solving capabilities.
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Lead Customer Support Specialist - Technical Solutions
310 Diplomatic Area
BHD50000 Annually
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Our client is searching for an experienced and highly motivated Lead Customer Support Specialist to enhance their client relations and technical support services in Isa Town, Southern, BH . This position is pivotal in ensuring exceptional customer experiences by managing a team of support agents, resolving complex technical issues, and contributing to the continuous improvement of support processes. The ideal candidate will demonstrate outstanding communication skills, a passion for problem-solving, and a robust understanding of customer service best practices in a fast-paced technology environment.
Key Responsibilities:
Required Qualifications:
Join a growing organization that values its employees and provides excellent opportunities for career advancement. This role offers a competitive salary, a supportive team environment, and the chance to make a real difference in customer satisfaction.
Key Responsibilities:
- Lead, train, and mentor a team of customer support representatives, fostering a positive and high-performing work environment.
- Handle escalated customer inquiries and complex technical issues, providing timely and effective resolutions.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides for both internal staff and external customers.
- Monitor support ticket queues, ensuring prompt response and resolution times are met according to service level agreements (SLAs).
- Analyze customer feedback and support data to identify trends, recurring issues, and opportunities for service improvement.
- Collaborate with product development and engineering teams to relay customer feedback and contribute to product enhancements.
- Implement and refine customer support policies and procedures to optimize efficiency and customer satisfaction.
- Generate regular reports on team performance, customer satisfaction metrics, and key support challenges.
- Ensure a high level of customer retention and loyalty through proactive and empathetic support.
Required Qualifications:
- Bachelor's degree in Business Administration, Information Technology, or a related field.
- Minimum of 5 years of experience in customer service or technical support, with at least 2 years in a team lead or supervisory role.
- Proven experience with CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly and concisely.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to manage multiple priorities and work effectively under pressure.
- Experience in customer service training and performance management.
- Familiarity with ITIL best practices is advantageous.
Join a growing organization that values its employees and provides excellent opportunities for career advancement. This role offers a competitive salary, a supportive team environment, and the chance to make a real difference in customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
7
Senior Customer Support Specialist - Technical Solutions
203 Seef, Capital
BHD60000 Annually
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Our client, a fast-growing technology company, is looking for an experienced and empathetic Senior Customer Support Specialist to join their expanding team in Jidhafs, Capital, BH . This role is pivotal in providing exceptional technical assistance and ensuring customer satisfaction with our cutting-edge software products. You will be responsible for troubleshooting complex technical issues, guiding customers through solutions, and contributing to the improvement of our support resources. The ideal candidate possesses a strong technical aptitude, outstanding communication skills, and a passion for helping others resolve their problems efficiently and effectively.
Key Responsibilities:
Key Responsibilities:
- Providing advanced technical support to customers via phone, email, and chat for our software applications.
- Diagnosing and resolving complex technical issues related to software installation, configuration, and usage.
- Guiding customers through step-by-step solutions and troubleshooting processes.
- Documenting customer interactions, technical issues, and resolutions in the CRM system.
- Creating and maintaining a knowledge base of common issues and their solutions.
- Identifying trends in customer issues and providing feedback to the product development team for improvements.
- Escalating unresolved issues to the appropriate internal teams (e.g., Tier 2 support, Engineering).
- Proactively identifying opportunities to enhance the customer experience and streamline support processes.
- Training and mentoring junior support staff.
- Participating in user acceptance testing for new software releases.
- Achieving and exceeding key performance indicators (KPIs) for customer satisfaction and resolution times.
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8
Customer Support Team Lead - Technical Solutions
10003 Riffa, Southern
BHD65000 Annually
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Job Description
Our client, a fast-growing technology company, is seeking an experienced and motivational Customer Support Team Lead to guide their customer service operations in **Riffa, Southern, BH**. This role is crucial for ensuring exceptional customer experiences, resolving complex technical issues, and mentoring a team of customer support representatives. You will be responsible for setting performance standards, driving team efficiency, and contributing to the continuous improvement of customer support processes.
The ideal candidate will possess a strong background in customer service, particularly within a technical support environment. You will be responsible for handling escalated customer issues, providing guidance and training to team members, and analyzing support metrics to identify trends and areas for improvement. Key responsibilities include managing daily team operations, ensuring adherence to service level agreements (SLAs), and fostering a positive and productive team culture. You will also collaborate with product and engineering teams to address recurring customer issues and provide feedback for product enhancements.
We are looking for a natural leader with excellent communication, problem-solving, and conflict-resolution skills. A minimum of 3 years of experience in a customer support role, with at least 1 year in a team lead or supervisory capacity, is required. Proficiency with CRM software and ticketing systems is essential. A deep understanding of customer service best practices and a passion for delivering outstanding customer support are critical. While a Bachelor's degree is preferred, equivalent practical experience will be strongly considered. If you are a customer-centric individual with a talent for leadership and a passion for technology, this is an excellent opportunity to advance your career.
Key Responsibilities:
The ideal candidate will possess a strong background in customer service, particularly within a technical support environment. You will be responsible for handling escalated customer issues, providing guidance and training to team members, and analyzing support metrics to identify trends and areas for improvement. Key responsibilities include managing daily team operations, ensuring adherence to service level agreements (SLAs), and fostering a positive and productive team culture. You will also collaborate with product and engineering teams to address recurring customer issues and provide feedback for product enhancements.
We are looking for a natural leader with excellent communication, problem-solving, and conflict-resolution skills. A minimum of 3 years of experience in a customer support role, with at least 1 year in a team lead or supervisory capacity, is required. Proficiency with CRM software and ticketing systems is essential. A deep understanding of customer service best practices and a passion for delivering outstanding customer support are critical. While a Bachelor's degree is preferred, equivalent practical experience will be strongly considered. If you are a customer-centric individual with a talent for leadership and a passion for technology, this is an excellent opportunity to advance your career.
Key Responsibilities:
- Lead and manage a team of customer support representatives.
- Handle escalated customer inquiries and technical issues.
- Provide coaching, training, and performance feedback to team members.
- Monitor team performance against key metrics and KPIs.
- Ensure timely and effective resolution of customer issues.
- Contribute to the development and refinement of support processes and documentation.
- Collaborate with other departments to improve the overall customer experience.
- Maintain a high level of customer satisfaction.
- Minimum 3 years of experience in customer support, with 1+ year in a leadership role.
- Proven ability to lead and motivate a team.
- Excellent customer service, communication, and problem-solving skills.
- Experience with CRM and ticketing systems.
- Knowledge of technical support processes.
- Ability to work effectively in a fast-paced environment.
- Bachelor's degree or equivalent experience preferred.
This advertiser has chosen not to accept applicants from your region.
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