1 355 Technical Issues jobs in Bahrain

• Provide advanced technical support to customers via phone, email, and chat.
• Diagnose, troubleshoot, and resolve complex technical issues related to software, hardware, and network configurations.
• Escalate unresolved issues to appropriate internal teams and follow up to ensure resolution.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Develop and maintain comprehensive knowledge base articles and FAQs.
• Train and mentor junior customer support representatives.
• Identify recurring technical issues and provide feedback to product development teams for improvements.
• Ensure customer satisfaction by delivering timely and effective solutions.
• Participate in cross-functional meetings to discuss customer feedback and support trends.
• Contribute to the improvement of support processes and customer service standards.

• Associate's degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred.
• Minimum of 4 years of experience in technical customer support or helpdesk roles.
• Proven experience troubleshooting complex technical problems.
• Strong knowledge of operating systems (Windows, macOS), networking concepts, and common software applications.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Customer-centric mindset with a high degree of patience and empathy.
• Ability to work effectively in a hybrid environment and manage time efficiently.

• Provide advanced technical support to customers via phone, email, and chat, troubleshooting complex software and hardware issues.
• Investigate, diagnose, and resolve customer-reported problems efficiently and effectively.
• Escalate unresolved issues to appropriate internal teams (e.g., engineering, product management) with detailed documentation.
• Develop and maintain comprehensive troubleshooting guides, FAQs, and knowledge base articles.
• Educate customers on product features and best practices to enhance their user experience.
• Identify recurring issues and provide feedback to product and engineering teams for product improvement.
• Proactively monitor customer support trends and identify potential areas for improvement in support processes.
• Train and mentor junior support specialists on technical aspects and troubleshooting techniques.
• Contribute to service level agreement (SLA) adherence and customer satisfaction metrics.
• Document all customer interactions and resolutions accurately in the CRM system.
• Stay up-to-date with product updates, new features, and industry best practices.
• Assist in testing new product releases from a customer support perspective.
• Manage customer expectations and ensure timely follow-up on all open issues.
• Participate in cross-functional meetings to represent the voice of the customer.

• Minimum of 3-5 years of experience in a technical customer support role, preferably in the software or SaaS industry.
• Strong understanding of software troubleshooting, network concepts, and operating systems (Windows, macOS, Linux).
• Proven ability to diagnose and resolve complex technical problems.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Experience with CRM systems and helpdesk software (e.g., Zendesk, Salesforce Service Cloud).
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Customer-centric mindset with a commitment to providing exceptional service.
• Experience in API troubleshooting or database querying is a significant plus.
• Associate's or Bachelor's degree in a related field or equivalent work experience.
• Ability to collaborate effectively with cross-functional teams.
• Familiarity with scripting languages is an advantage.

About the Role:

We are seeking a highly skilled Help Desk Specialist to join our IT team. The ideal candidate will be responsible for managing and supporting the company's IT infrastructure, including desktops, servers, and computer peripherals. This role requires strong technical expertise, problem-solving skills, and the ability to ensure uninterrupted operations of critical systems.

Key Responsibilities:

• Provide administrative support for Microsoft Windows Servers within the Data Centre.
• Manage Microsoft Domain Controller, Exchange, and Microsoft 365 services.
• Diagnose and troubleshoot server, network, and end-user issues.
• Administer endpoint security, antivirus, firewalls, and patch management.
• Manage routers, switches, IP telephony, and access control systems.
• Oversee and maintain CCTV, NVR systems, and IP cameras.
• Configure, deploy, and maintain servers; apply updates and security patches.
• Handle data backup and recovery solutions, including tape library verification.
• Manage Active Directory accounts, file shares, permissions, and group policies.
• Maintain IT asset records, licenses, and hardware warranty details.
• Provide daily user support for desktops, laptops, printers, phones, and networks.
• Conduct routine system audits, backups, and security reviews.
• Coordinate with vendors for IT equipment procurement and hardware issue resolution.

Requirements:

• Proven experience in IT support, system administration, and network management.
• Strong knowledge of Microsoft Windows Server, Active Directory, Exchange, and Microsoft 365.
• Experience with routers, switches, firewalls, and network troubleshooting.
• Hands-on experience with CCTV, IP cameras, and access control systems.
• Knowledge of server backups, security, and performance monitoring.
• Excellent problem-solving skills and ability to prioritize incidents.
• Strong communication and vendor management skills.

Job Type: Full-time

Pay: BD BD per month

HELP DESK Specialist

Job Description

• Provide administrative support for Microsoft Windows Servers within the SIU & PP Data Centre.
• Manage and maintain Microsoft Domain Controller & Exchange environments.
• Administer Microsoft 365 services and user accounts.
• Diagnose and troubleshoot server-related issues.
• Oversee and manage server backup solutions.
• Administer Traps Antivirus and ensure endpoint security.
• Coordinate with local vendors for IT equipment procurement as needed.
• Follow up with vendors to resolve hardware issues and ensure timely delivery and service level compliance.
• Conduct regular assessments of server configurations, performance, and security posture.
• Manage network devices, Routers and Switches.
• Maintain and support Access Control Systems.
• Manage and troubleshoot CCTV systems and IP cameras.
• Configure and deploy servers as required.
• Apply system updates, security patches, and service packs consistently.
• Maintain licenses, and hardware warranty records.
• Handle Exchange server configuration, monitor queue sizes, resource usage, Active Directory settings, DHCP,

Domain Controller setups, and analyzing server logs.

• Maintain UPS systems for power continuity.
• Identify and mitigate single points of failure within the infrastructure.

Kingdom of Bahrain الـبـحـــريــن مـمــلـكــة

النيـــابـــة الــعــامـــة Prosecution Public

• Monitor system capacity and performance to preempt potential issues.
• Verify proper operation of the tape library for data backup.
• Ensure reliable configuration and operation of all IT hardware and software systems.
• Keep internal IT infrastructure current and secure.
• Install new systems and perform upgrades based on organizational needs.
• Maintain up-to-date network security measures including antivirus, firewalls, and patch management.
• Oversee data storage solutions and implement reliable backup and recovery procedures.
• Maintain uninterrupted operations of all SIU servers, routers, switches, and IP telephony systems.
• Handle daily end-user support requests and technical issues.
• Ensure continuous functionality of the NVR system and IP cameras.
• Troubleshoot and maintain network equipment and connected peripherals.
• Apply the latest security and firmware updates.
• Monitor server logs and responds proactively to performance issues.
• Set up and manage user accounts within Active Directory.
• Troubleshoot hardware and software problems, prioritize incidents, and document resolutions.
• Manage and support file server shares and access permissions.
• Perform administrative tasks such as user and group management, security policy enforcement, group policy

management, print services, and monitoring system logs.

• Monitor the health of data center infrastructure using monitoring tools and address hardware issues

promptly; assist with server provisioning and maintenance.

• Support internal infrastructure, including desktops, laptops, servers, printers, firewalls, phones, and ensure

proper functioning of internet, intranet, LANs, WANs, and network segments.

• Conduct routine system audits, including regular backups and security reviews.

Job Type: Full-time

Job Description
VAM Systems
is currently looking for
Helpdesk Technicians
for our
Bahrain
operations with the following skillsets & terms and conditions:

Required Skills:

• Technicians that can support and solve IT issues remotely and on site
• Must be Fluent in Arab and English.

Terms and conditions
Joining time frame: days)

Company Description

Tech Bay IT Solutions is your trusted partner for comprehensive IT services, delivering tailored solutions to meet the evolving needs of your business. Our skilled team and innovative mindset ensure seamless IT operations, advanced security, and optimized efficiency—allowing you to focus on achieving your core objectives. We specialize in workflow automation, AI-driven solutions, Fawateer EFTS integration, and Customer Relationship Management (CRM), among others. Whether you're looking to streamline operations or embrace smart technologies, Tech Bay provides the necessary tools and support.

Role Description

This is a full-time, on-site role for an IT Help Desk Specialist located in Manama. The IT Help Desk Specialist will be responsible for providing technical support to users, troubleshooting hardware and software issues, managing network administration tasks, ensuring network security, and delivering excellent customer service. Daily tasks will include responding to and resolving support tickets, configuring and maintaining computer systems, and assisting with IT-related projects.

1. Provide administrative support for Microsoft Windows Servers, Domain Controller, Exchange, and Microsoft 365.
2. Diagnose, troubleshoot, and resolve server, network, and end-user issues.
3. Manage backups, data recovery, and ensure endpoint security (Antivirus, firewalls, patch management).
4. Administer Active Directory, user accounts, group policies, and security policies.
5. Configure, deploy, and maintain servers, routers, switches, IP telephony systems, and access control systems.
6. Support and maintain CCTV systems, NVRs, IP cameras, UPS, and other IT hardware.
7. Monitor server capacity, performance, and logs to proactively address issues.
8. Maintain licenses, warranty records, and coordinate with vendors for procurement and service compliance.
9. Perform system updates, security patches, audits, and ensure infrastructure reliability and security.
10. Support internal IT infrastructure including desktops, laptops, printers, and network connectivity (LAN/WAN).
11. Document incidents, resolutions, and maintain up-to-date network/security measures.

Qualifications & Skills:

• Education:
  Bachelor's degree in Computer Science, IT, or related field. Relevant certifications are a plus.
• Experience:
  Minimum
  4 years
  in IT infrastructure, server administration, and network support.
• Technical Skills:
  Windows Server, Active Directory, Exchange, Microsoft 365
  .
• Server setup, backups, security patches, and troubleshooting.
• Routers, switches, LAN/WAN, firewalls, endpoint security (Antivirus/Traps).
• CCTV, NVR, IP telephony, access control, UPS, and storage solutions.
• Other Skills:
  Vendor coordination, incident management, documentation, and network security awareness.

About the Role

Provide technical support and ensure smooth IT operations across desktops, servers, networks, and peripherals.

Key Responsibilities

• L1/L2 support (desktops, laptops, printers, peripherals)
• Administer Windows Servers, Active Directory, Exchange
• Manage Microsoft 365 accounts/services
• Perform updates, patching, and backups
• Configure/support routers, switches, basic network services
• Troubleshoot & maintain CCTV, access control, NVR/IP cameras
• Monitor performance/logs and act proactively
• Maintain endpoint protection/AV and general IT security
• Coordinate with vendors (procurement, warranty, repairs)
• Document issues, resolutions, and service records

Qualifications & Skills

• Bachelors in CS/CE or related field
• 2–4 years in IT support/helpdesk
• Hands-on with AD, Exchange, M365, Windows Servers
• Basic networking (routers, switches, DHCP, DNS)
• Experience with CCTV/access control is a plus
• Familiar with endpoint security and patching
• Strong troubleshooting & communication
• Certifications (Azure Admin, CompTIA, CCNA) are a plus

How to Apply

Send CV + certificates to 

with subject: 
IT Help Desk Specialist

.

Job description:

We are seeking a knowledgeable and motivated IT Specialist to manage and support our company's technology infrastructure. The successful candidate will play a key role in maintaining systems, resolving IT issues, and supporting digital transformation across the organization.

Key Responsibilities:

• Install, configure, and maintain hardware and software systems (computers, networks, printers, etc.)
• Monitor system performance and troubleshoot issues
• Provide technical support to staff onsite and remotely
• Maintain network security and data protection protocols
• Perform regular backups and disaster recovery procedures
• Manage user accounts, permissions, and access controls
• Support implementation of new applications and upgrades
• Maintain IT documentation and asset inventory
• Coordinate with vendors for equipment or service support

Required Skills and Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field
• Proven experience as an IT Specialist, IT Support Technician, or similar role
• Strong knowledge of Windows/Mac OS, Microsoft Office Suite, and networking fundamentals
• Experience with hardware troubleshooting and repair
• Familiarity with cybersecurity principles and best practices
• Excellent problem-solving, communication, and organizational skills
• Ability to work independently and in a team environment
• Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP) are a plus

Interested Candidates can share their CVS here :

Job Types: Full-time, Permanent

Pay: BD BD per month