204 Technical Lead jobs in Bahrain
Senior Automotive Technical Lead
1077 Seef, Capital
BHD5000 Annually
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Our client, a leading automotive service provider, is seeking a highly skilled and experienced Senior Automotive Technical Lead to spearhead their technical operations and service excellence in **Jidhafs, Capital, BH**. This crucial role requires a deep understanding of automotive mechanics, diagnostics, and repair for a wide range of vehicles. The successful candidate will be responsible for diagnosing complex mechanical and electrical issues, performing advanced repairs, and ensuring the highest quality of workmanship. You will lead and mentor a team of automotive technicians, providing technical guidance, training, and support to enhance their skills and productivity. Key responsibilities include managing service operations, ensuring efficient workflow, and maintaining high customer satisfaction through clear communication and reliable service delivery. The Senior Technical Lead will also be responsible for maintaining and updating diagnostic equipment and tools, as well as staying current with the latest automotive technologies, trends, and repair techniques. Our client emphasizes continuous improvement, so an active role in identifying opportunities to enhance service offerings and operational efficiency is expected. You should possess excellent problem-solving skills and the ability to work effectively under pressure. Strong leadership, communication, and customer service skills are essential. Previous experience as a Master Automotive Technician or a lead role in an automotive workshop is required. ASE certifications or equivalent, along with a strong portfolio of successful repairs and team leadership, are highly valued. Join a reputable organization and play a key role in delivering exceptional automotive services in **Jidhafs, Capital, BH**.
Key Responsibilities:
Key Responsibilities:
- Lead and mentor a team of automotive technicians.
- Diagnose and repair complex mechanical and electrical issues in vehicles.
- Perform advanced automotive maintenance and repair services.
- Ensure the highest standards of workmanship and quality control.
- Manage workshop operations and workflow efficiency.
- Maintain and update diagnostic equipment and tools.
- Stay current with the latest automotive technologies and repair methods.
- Provide technical guidance and training to team members.
- Ensure customer satisfaction through excellent service delivery.
- Adhere to all safety protocols and environmental regulations.
- Contribute to the continuous improvement of service processes.
- Assist with inventory management of parts and supplies.
- Proven experience as a Senior Automotive Technician or Technical Lead.
- Minimum of 6 years of experience in automotive repair and diagnostics.
- Extensive knowledge of vehicle systems, including engines, transmissions, brakes, and electrical systems.
- Proficiency in using advanced diagnostic tools and equipment.
- Strong mechanical and technical aptitude.
- Excellent leadership, communication, and customer service skills.
- Ability to train and motivate technical staff.
- Relevant automotive certifications (e.g., ASE Master Technician) are highly preferred.
- Experience with a variety of vehicle makes and models.
- Problem-solving and decision-making abilities.
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0
Technical Support Lead
21111 Askar, Southern
BHD65000 Annually
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Our client is seeking a motivated and experienced Technical Support Lead to manage their customer support operations in Tubli, Capital, BH . This role is critical in ensuring the timely and effective resolution of customer technical issues, maintaining high levels of customer satisfaction, and leading a team of support professionals. The ideal candidate will have a strong technical background, excellent problem-solving skills, and proven experience in customer service management. Responsibilities will include overseeing the daily operations of the helpdesk, managing ticket queues, and ensuring adherence to service level agreements (SLAs). You will also be responsible for training and mentoring support staff, developing troubleshooting guides and knowledge base articles, and identifying trends in support requests to implement proactive solutions. Experience with ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools is essential. A strong understanding of IT infrastructure, networking, and common software applications is required. We are looking for a leader with exceptional communication skills, who can effectively liaise with customers and internal technical teams to resolve complex issues. This is an excellent opportunity to take on a leadership role and contribute to the success of a growing tech-focused company. The ability to manage priorities, delegate tasks effectively, and maintain a positive attitude under pressure is crucial. You will play a key role in shaping our customer support experience and driving continuous improvement in our service delivery.
Key Responsibilities:
Key Responsibilities:
- Lead and manage the technical support team, providing guidance and training.
- Oversee helpdesk operations, ensuring efficient ticket resolution and customer satisfaction.
- Develop and maintain knowledge base articles, FAQs, and troubleshooting guides.
- Monitor support queue performance and ensure adherence to SLAs.
- Identify recurring technical issues and collaborate with engineering teams for permanent solutions.
- Handle escalated customer issues and provide expert-level troubleshooting.
- Analyze support data to identify trends and areas for improvement.
- Implement best practices for customer service and technical support.
- Conduct performance reviews and provide feedback to support team members.
- Manage support tools and technologies, including ticketing systems and remote access software.
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1
Technical Support Lead
54321 Tubli, Central
BHD60000 Annually
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We are looking for a skilled and motivated Technical Support Lead to join a growing technology firm in **Janabiyah, Northern, BH**. This role is crucial for ensuring exceptional customer service and technical assistance for our client's diverse range of products and services. As the Technical Support Lead, you will be responsible for managing a team of support specialists, overseeing daily operations of the helpdesk, and ensuring that customer issues are resolved promptly and efficiently. Your duties will include developing and implementing support policies and procedures, training and mentoring junior support staff, and monitoring key performance indicators (KPIs) to maintain high levels of service quality. You will also act as a point of escalation for complex technical problems, collaborating with engineering and product teams to find effective solutions. A significant part of your role will involve analyzing support tickets and customer feedback to identify recurring issues and trends, providing insights for product improvement and service enhancement. You will also be involved in creating and maintaining comprehensive knowledge base articles and troubleshooting guides to empower customers and support staff. The ideal candidate will have a strong background in IT support, excellent leadership and communication skills, and a passion for customer satisfaction. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred, along with several years of experience in a customer support or helpdesk environment, with at least two years in a supervisory or lead capacity. Proficiency in CRM software and ticketing systems is essential. The ability to diagnose and resolve a wide array of technical issues, including software, hardware, and network problems, is also critical. This is an excellent opportunity to join a vibrant company that values innovation and customer focus, offering a competitive salary, comprehensive benefits package, and opportunities for career advancement.
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2
Technical Support Lead
00235 Bilad Al Qadeem, Capital
BHD65000 Annually
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Our client is seeking a proactive and experienced Technical Support Lead to manage their customer support operations in Sitra, Capital, BH . This key role involves leading a team of support specialists, ensuring timely and effective resolution of technical issues, and enhancing overall customer satisfaction. The ideal candidate will possess strong technical expertise, excellent leadership and communication skills, and a deep commitment to providing exceptional customer service. Responsibilities include:
Qualifications:
- Leading and mentoring a team of technical support specialists, providing guidance and performance feedback.
- Managing the daily operations of the customer service and helpdesk function, ensuring service level agreements (SLAs) are met.
- Resolving complex technical issues escalated by the support team, often involving in-depth troubleshooting of hardware, software, and network problems.
- Developing and maintaining comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Implementing and improving support processes and workflows to enhance efficiency and customer experience.
- Monitoring support ticket queues, ensuring timely response and resolution for all customer inquiries.
- Analyzing support data to identify trends, common issues, and areas for product or service improvement.
- Collaborating with engineering and product development teams to report bugs and advocate for product enhancements based on customer feedback.
- Training new support staff on products, services, and support procedures.
- Managing customer relationships, ensuring a high level of satisfaction and loyalty.
- Ensuring the effective use of helpdesk software and other support tools.
- Handling customer complaints and resolving them effectively.
- Staying up-to-date with technological advancements relevant to the company's products and services.
- Developing performance metrics for the support team and reporting on key support indicators.
- Representing the voice of the customer within the organization.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related technical field.
- Minimum of 4 years of experience in technical support or customer service, with at least 1 year in a lead or supervisory role.
- Strong technical aptitude and hands-on experience with troubleshooting various hardware, software, and network issues.
- Excellent problem-solving and analytical skills.
- Exceptional customer service and communication skills, both written and verbal.
- Experience with helpdesk software (e.g., Zendesk, ServiceNow) and ticketing systems.
- Proven ability to lead and motivate a team.
- Ability to manage multiple priorities and work under pressure.
- Knowledge of ITIL best practices is a plus.
- Experience in a SaaS or technology-driven environment is preferred.
- Certifications such as CompTIA A+, Network+, or Microsoft certifications are beneficial.
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3
Technical Support Lead
BH-407 Busaiteen, Muharraq
BHD25 Hourly
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Our client is seeking an experienced and proactive Technical Support Lead to manage their customer service operations in Busaiteen, Muharraq, BH . This leadership role is responsible for guiding a team of technical support specialists, ensuring that all customer technical issues are resolved efficiently and effectively. You will be the primary point of escalation for complex problems and will play a key role in developing and improving support processes. Responsibilities include mentoring and training support staff, monitoring support queue performance, analyzing support trends, and implementing solutions to recurring issues. The ideal candidate will possess a deep understanding of IT systems, software troubleshooting, and excellent customer service skills. Strong leadership qualities, the ability to motivate a team, and excellent communication skills are essential. You will also be responsible for contributing to the knowledge base, identifying areas for product improvement based on customer feedback, and ensuring a high level of customer satisfaction. Experience with ticketing systems, remote support tools, and a track record of leading successful support teams are required. A Bachelor's degree in Information Technology, Computer Science, or a related field is preferred. This is a fantastic opportunity to shape the technical support function of a growing company.
Responsibilities:
Responsibilities:
- Lead and manage a team of technical support specialists.
- Provide advanced technical assistance and resolve complex customer issues.
- Monitor team performance and ensure adherence to service level agreements (SLAs).
- Develop and implement strategies to improve customer support efficiency and quality.
- Train and mentor new and existing support team members.
- Analyze support tickets and identify root causes of recurring problems.
- Contribute to and maintain the customer support knowledge base.
- Escalate critical issues to engineering or development teams as needed.
- Gather and report on customer feedback and support metrics.
- Ensure a high level of customer satisfaction through effective problem resolution.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role.
- Proven experience in troubleshooting hardware, software, and network issues.
- Expertise in using ticketing systems (e.g., Zendesk, Jira Service Management).
- Strong knowledge of operating systems, databases, and cloud technologies.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work effectively under pressure and manage multiple priorities.
- Customer-centric approach with a strong commitment to service excellence.
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4
Technical Support Lead
701 Zallaq, Southern
BHD75000 Annually
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An exciting opportunity exists for a motivated Technical Support Lead to manage and elevate our client's customer support operations in Zallaq, Southern, BH . This leadership role demands a proactive individual with exceptional problem-solving abilities and a passion for delivering outstanding customer service. You will be responsible for overseeing a team of technical support specialists, ensuring timely and effective resolution of customer inquiries and technical issues across multiple platforms and products. Key duties include developing and implementing support strategies, managing helpdesk ticketing systems, and creating comprehensive knowledge base articles and troubleshooting guides. You will also monitor support performance metrics, identify areas for improvement, and implement solutions to enhance customer satisfaction and reduce response times. This role requires strong analytical skills to diagnose complex technical problems and provide clear, concise guidance to both customers and support staff. Collaboration with engineering and product development teams to provide feedback on product issues and feature requests is crucial. The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, with at least 5 years of experience in technical support, including 2 years in a leadership or supervisory capacity. Proven experience with CRM and helpdesk software (e.g., Zendesk, Salesforce Service Cloud) is required. Excellent communication, interpersonal, and customer relationship management skills are essential. You should be adept at managing multiple priorities in a fast-paced environment and possess a deep understanding of IT systems, software applications, and troubleshooting methodologies. This role is vital in ensuring our clients receive the highest level of technical assistance and support.
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5
Technical Support Lead
1001 Seef, Capital
BHD65000 Annually
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Our client is looking for a dedicated and experienced Technical Support Lead to oversee their customer service operations in Seef, Capital, BH . This leadership position requires a proactive individual with a passion for delivering exceptional customer experiences and a deep understanding of technical troubleshooting. You will be responsible for managing a team of support specialists, ensuring timely and effective resolution of customer inquiries and technical issues across various platforms. Key responsibilities include developing and implementing support strategies, creating and maintaining knowledge base articles and troubleshooting guides, and monitoring support performance metrics to identify areas for improvement. The Technical Support Lead will act as a primary escalation point for complex customer issues, working collaboratively with other departments to ensure client satisfaction. You will also be involved in training new support staff, providing ongoing coaching, and fostering a positive and results-oriented team environment. A Bachelor's degree in Information Technology, Computer Science, or a related field is preferred. Proven experience in customer service, helpdesk support, or a similar technical support role is essential, with at least 3 years in a supervisory or lead capacity. Excellent communication, problem-solving, and organizational skills are paramount. The ability to analyze support data and identify trends to drive service improvements is highly valued. Join a forward-thinking company and make a significant impact on customer success.
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6
Technical Support Lead
514 Al Hidd
BHD70000 Annually
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Our client is looking for an experienced and highly motivated Technical Support Lead to manage their customer service and helpdesk operations in Budaiya, Northern, BH . This vital role is responsible for leading a team of support professionals, ensuring the timely and effective resolution of customer technical issues, and maintaining high levels of customer satisfaction. The ideal candidate will possess strong technical acumen, excellent leadership skills, and a deep understanding of customer support best practices. You will be responsible for supervising day-to-day helpdesk activities, providing Tier 2 and Tier 3 technical support, and mentoring junior support staff. Developing and implementing support strategies, improving support processes, and creating comprehensive knowledge base articles and troubleshooting guides will be key components of your role. You will also be responsible for monitoring support metrics, analyzing performance trends, and reporting on team efficiency and customer satisfaction levels. The successful applicant will have a Bachelor’s degree in Computer Science, Information Technology, or a related field, along with significant experience in a technical support role, including demonstrated leadership experience. Proficiency in managing IT support ticketing systems, troubleshooting various hardware and software issues, and a strong understanding of network protocols and operating systems are essential. Excellent communication, problem-solving, and customer service skills are required to effectively interact with clients and team members. This is an excellent opportunity to take on a leadership position within a growing technology-focused organization and shape the future of their customer support. If you are passionate about technology and dedicated to providing outstanding customer experiences, we encourage you to apply.
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7
Technical Support Lead
14002 Zallaq, Southern
BHD65000 Annually
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Our client is actively searching for a proactive and experienced Technical Support Lead to manage their helpdesk operations in Zallaq, Southern, BH . This crucial role involves leading a team of support specialists, ensuring timely and effective resolution of technical issues, and maintaining high levels of customer satisfaction. The ideal candidate will possess strong technical acumen, excellent leadership qualities, and a passion for providing exceptional customer service.
Responsibilities:
Responsibilities:
- Leading and mentoring a team of technical support professionals, providing guidance and performance feedback.
- Managing incoming support requests, prioritizing tasks, and ensuring adherence to service level agreements (SLAs).
- Troubleshooting and resolving a wide range of technical issues related to hardware, software, and network connectivity.
- Developing and maintaining a comprehensive knowledge base of common issues and their solutions.
- Implementing and improving support processes and procedures to enhance efficiency.
- Analyzing support data to identify trends, recurring problems, and areas for user training.
- Escalating complex issues to appropriate engineering or development teams.
- Communicating effectively with customers, providing clear explanations and updates on their issues.
- Ensuring the proper documentation of all support activities and resolutions.
- Collaborating with IT management to identify opportunities for system improvements and proactive problem prevention.
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8
Technical Support Lead
00456 Northern, Northern
BHD65000 Annually
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Our client, a rapidly growing technology solutions provider, is actively recruiting a skilled and customer-focused Technical Support Lead for their operations in Shakhura, Northern, BH . This critical role will involve managing a team of technical support specialists, ensuring the efficient resolution of customer issues, and maintaining high levels of customer satisfaction. Key responsibilities include providing Tier 2 and Tier 3 technical support for our software and hardware products, troubleshooting complex technical problems, documenting solutions, and developing knowledge base articles. The Technical Support Lead will also be responsible for mentoring and training support staff, monitoring team performance, identifying areas for improvement, and implementing best practices in customer service. The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, along with at least 5 years of experience in technical support, with a minimum of 2 years in a leadership or supervisory role. In-depth knowledge of operating systems (Windows, macOS, Linux), network protocols, and common software applications is essential. Excellent problem-solving, communication, and customer service skills are paramount. Experience with CRM and ticketing systems is a must. You will be the primary point of escalation for complex technical inquiries and will work collaboratively with engineering and product teams to resolve issues. This is an excellent opportunity to advance your career in technical support leadership within a dynamic and forward-thinking company. The role offers a competitive salary, benefits, and a supportive work environment, with a hybrid model allowing for flexibility.
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