2 Technical Leader jobs in Bahrain
Technical Support Team Leader
608 Askar, Southern
BHD2100 Annually
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Job Description
Our client is seeking a proactive and technically adept Technical Support Team Leader to spearhead their support operations in Tubli, Capital, BH . This integral role involves guiding a team of technical support professionals to deliver outstanding assistance to clients, ensuring timely and effective resolution of technical challenges. You will be instrumental in fostering a high-performance support environment, emphasizing technical expertise, customer satisfaction, and efficient problem-solving. Responsibilities include managing the daily workflow of the technical support team, assigning tickets, and ensuring service level agreements (SLAs) are met.
As the Technical Support Team Leader, you will provide advanced technical troubleshooting assistance and guidance to both customers and support staff. You will be responsible for developing and implementing training programs for the support team to enhance their technical skills and product knowledge. Analyzing support trends, identifying recurring issues, and collaborating with product development teams to implement long-term solutions will be a key focus. You will also be responsible for performance management of the team, including setting goals, conducting reviews, and providing regular feedback. Handling escalated technical issues and ensuring customer satisfaction through efficient resolution is critical. Maintaining comprehensive documentation of technical issues and solutions, contributing to the knowledge base, is also essential.
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related technical field. A minimum of 5 years of experience in technical support is required, with at least 2 years in a leadership or supervisory role. Strong technical proficiency in relevant software, hardware, and network troubleshooting is essential. Excellent communication, problem-solving, and analytical skills are a must. The ability to effectively lead, mentor, and motivate a technical team is paramount. Experience with ticketing systems and remote support tools is required. You should have a customer-centric approach and a passion for technology and problem-solving. This is a fantastic opportunity to lead a skilled team and make a significant impact on client support excellence. Join our client and elevate their technical support function.
As the Technical Support Team Leader, you will provide advanced technical troubleshooting assistance and guidance to both customers and support staff. You will be responsible for developing and implementing training programs for the support team to enhance their technical skills and product knowledge. Analyzing support trends, identifying recurring issues, and collaborating with product development teams to implement long-term solutions will be a key focus. You will also be responsible for performance management of the team, including setting goals, conducting reviews, and providing regular feedback. Handling escalated technical issues and ensuring customer satisfaction through efficient resolution is critical. Maintaining comprehensive documentation of technical issues and solutions, contributing to the knowledge base, is also essential.
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related technical field. A minimum of 5 years of experience in technical support is required, with at least 2 years in a leadership or supervisory role. Strong technical proficiency in relevant software, hardware, and network troubleshooting is essential. Excellent communication, problem-solving, and analytical skills are a must. The ability to effectively lead, mentor, and motivate a technical team is paramount. Experience with ticketing systems and remote support tools is required. You should have a customer-centric approach and a passion for technology and problem-solving. This is a fantastic opportunity to lead a skilled team and make a significant impact on client support excellence. Join our client and elevate their technical support function.
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Senior Customer Service Team Leader - Technical Support
801 BH Northern, Northern
BHD5000 Annually
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Posted today
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Job Description
Our client is seeking a highly motivated and customer-centric Senior Customer Service Team Leader to manage and inspire a team of technical support representatives. This role is crucial in ensuring the delivery of exceptional customer service and efficient resolution of technical issues. You will be responsible for coaching, training, and motivating the team to meet and exceed performance metrics, including customer satisfaction, first-call resolution rates, and average handling times.
The ideal candidate will possess extensive experience in customer service, with a strong background in technical support and team leadership. You should be adept at handling complex customer inquiries, de-escalating challenging situations, and identifying opportunities for service improvement. This position requires excellent communication, interpersonal, and problem-solving skills, along with a deep understanding of customer service best practices and performance management.
Key Responsibilities:
Qualifications:
This is an excellent opportunity to lead a dedicated customer service team in **Shakhura, Northern, BH**. If you are a passionate leader with a commitment to outstanding customer experiences and technical support, we encourage you to apply.
The ideal candidate will possess extensive experience in customer service, with a strong background in technical support and team leadership. You should be adept at handling complex customer inquiries, de-escalating challenging situations, and identifying opportunities for service improvement. This position requires excellent communication, interpersonal, and problem-solving skills, along with a deep understanding of customer service best practices and performance management.
Key Responsibilities:
- Lead, coach, and mentor a team of customer service representatives providing technical support.
- Monitor team performance, conduct regular one-on-one meetings, and provide constructive feedback.
- Ensure adherence to service level agreements (SLAs) and quality standards.
- Handle escalated customer issues and complaints, working towards satisfactory resolution.
- Identify training needs and develop ongoing training programs for the team.
- Contribute to the development and implementation of customer service policies and procedures.
- Analyze customer feedback and service data to identify trends and areas for improvement.
- Collaborate with other departments to resolve complex technical issues and improve product/service offerings.
- Maintain a positive and motivating work environment for the team.
- Assist with hiring and onboarding new customer service representatives.
Qualifications:
- High school diploma or equivalent; Bachelor's degree in a related field is preferred.
- Minimum of 4 years of experience in customer service, with at least 2 years in a team lead or supervisory role in technical support.
- Proven ability to motivate and manage a team to achieve performance goals.
- Strong understanding of customer service principles and techniques.
- Excellent communication, active listening, and problem-solving skills.
- Experience with CRM software and helpdesk ticketing systems.
- Ability to remain calm and professional in high-pressure situations.
- Proficiency in English and strong written communication skills.
This is an excellent opportunity to lead a dedicated customer service team in **Shakhura, Northern, BH**. If you are a passionate leader with a commitment to outstanding customer experiences and technical support, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
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