3325 Technical Positions jobs in Sitra
Technical Support Specialist
Posted 6 days ago
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- Providing timely and effective technical support to customers and internal users via phone, email, and chat.
- Diagnosing and resolving hardware, software, and network-related issues.
- Installing, configuring, and troubleshooting software applications and operating systems.
- Guiding users through step-by-step solutions to technical problems.
- Documenting all support interactions and resolutions in a ticketing system.
- Escalating complex issues to senior support staff or relevant IT teams when necessary.
- Contributing to the development and maintenance of a comprehensive knowledge base.
- Identifying trends in support requests and recommending proactive solutions or improvements.
- Assisting with user account management and access control.
- Participating in team meetings and training sessions to enhance technical skills.
Senior Technical Support Specialist
Posted 3 days ago
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Senior Technical Support Specialist
Posted 6 days ago
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Senior Technical Support Specialist (Remote)
Posted 7 days ago
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Responsibilities:
- Provide Tier 2 and Tier 3 technical support to end-users via phone, email, and chat.
- Diagnose and resolve complex hardware, software, and network issues.
- Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
- Create and maintain a knowledge base of common issues and their solutions.
- Escalate unresolved issues to appropriate internal teams (e.g., development, network operations) with detailed problem descriptions.
- Assist with user onboarding and training on technical products and services.
- Monitor system performance and proactively identify potential issues.
- Participate in on-call rotations to provide after-hours support as needed.
- Identify trends in support requests and provide feedback to product development teams for continuous improvement.
- Mentor and guide junior support staff.
- Contribute to the development and refinement of support processes and policies.
- Ensure customer satisfaction by delivering timely, effective, and friendly support.
- Stay up-to-date with product updates and new technologies.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years in a senior capacity.
- Strong understanding of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common software applications.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent diagnostic and troubleshooting skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Ability to work independently and manage time effectively in a remote environment.
- Strong customer-service orientation and a patient, empathetic approach.
- Experience supporting cloud-based applications and services is a plus.
- Relevant certifications (e.g., CompTIA A+, Network+, ITIL) are highly desirable.
- Must have a reliable high-speed internet connection and a quiet, dedicated workspace.
Join our client's remote team and make a significant impact by ensuring seamless technical operations for their users.
Junior Technical Apprentice
Posted 3 days ago
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Lead Technical Recruiter
Posted 3 days ago
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Key Responsibilities:
- Lead and manage end-to-end recruitment processes for demanding technical positions, ensuring a high-quality candidate experience.
- Develop and implement innovative sourcing strategies to identify and attract top talent in competitive markets, utilizing various platforms including LinkedIn Recruiter, job boards, and professional networks.
- Conduct thorough screening interviews to assess candidate qualifications, experience, and cultural fit.
- Partner closely with hiring managers to understand their specific needs and define effective recruitment plans.
- Build and maintain a robust pipeline of qualified technical candidates for current and future openings.
- Provide expert advice and market insights to clients on talent acquisition strategies and compensation trends.
- Develop and nurture strong relationships with candidates, acting as a trusted advisor throughout the hiring process.
- Utilize recruitment technologies and ATS systems to track candidate progress and manage data effectively.
- Contribute to the continuous improvement of recruitment processes and best practices.
- Mentor and guide junior recruiters, sharing expertise and fostering a collaborative team environment.
- Negotiate offers and facilitate the onboarding process for successful candidates.
Qualifications:
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- Minimum of 5 years of experience in technical recruitment, preferably within a consultancy or agency setting.
- Demonstrated success in sourcing and placing candidates in niche technical domains (e.g., software engineering, data science, cybersecurity, cloud computing).
- Proficiency with Applicant Tracking Systems (ATS) and recruitment CRM tools.
- Excellent understanding of technical roles and the IT talent landscape.
- Strong negotiation, communication, and interpersonal skills.
- Ability to work independently and collaboratively in a hybrid work model.
- Experience in advising clients on recruitment strategies and market trends.
Lead Technical Recruiter
Posted 6 days ago
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Senior Technical Recruiter - Remote
Posted 3 days ago
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Senior Technical Director - Immersive Experiences
Posted 6 days ago
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Key responsibilities include:
- Leading the technical design and implementation of immersive art installations and digital experiences.
- Managing and mentoring a multidisciplinary technical team.
- Collaborating closely with creative directors and artists to translate artistic vision into technical reality.
- Developing and optimizing code for real-time rendering, VR/AR platforms, and interactive systems.
- Overseeing the integration of hardware and software components for complex installations.
- Troubleshooting and resolving technical challenges throughout the project lifecycle.
- Staying current with emerging technologies in VR, AR, game engines, and interactive media.
- Managing project timelines, budgets, and resource allocation for technical development.
The ideal candidate will possess a Bachelor's or Master's degree in Computer Science, Digital Art, Engineering, or a related field. A minimum of 6 years of experience in a technical leadership role within the interactive media, gaming, or digital art industry is required. Strong proficiency in programming languages such as C++, C#, and Python, along with experience with game engines like Unity or Unreal Engine, is essential. Proven experience with VR/AR development platforms and hardware is a significant advantage. Excellent problem-solving skills, a keen eye for detail, and a passion for pushing the boundaries of digital art and technology are crucial. You should have strong leadership and communication skills, with the ability to inspire and guide a creative technical team. This role requires a blend of artistic sensibility and technical expertise, making it ideal for someone passionate about the future of entertainment and art in Budaiya, Northern, BH .
Remote Senior Technical Project Manager
Posted 6 days ago
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Key Responsibilities:
- Lead the planning, execution, and delivery of complex technical projects from initiation to completion.
- Define project scope, objectives, deliverables, and success criteria.
- Develop detailed project plans, including timelines, resource allocation, and budget management.
- Identify, assess, and manage project risks, issues, and dependencies.
- Facilitate effective communication and collaboration among project team members, stakeholders, and senior management.
- Manage vendor relationships and ensure the delivery of external services meet project requirements.
- Track project progress, monitor key performance indicators, and provide regular status reports.
- Implement and refine project management methodologies (Agile, Scrum, Waterfall) as appropriate.
- Ensure adherence to quality standards and best practices throughout the project lifecycle.
- Drive continuous improvement in project management processes and team performance.
Qualifications:
- Bachelor's degree in Computer Science, Engineering, or a related technical field. Master's degree preferred.
- Minimum of 8 years of experience in technical project management, with a strong emphasis on software development or IT infrastructure projects.
- Proven experience managing projects using Agile methodologies (Scrum Master certification is a plus).
- Excellent understanding of the software development lifecycle (SDLC).
- Strong technical aptitude and ability to understand complex technical challenges.
- Exceptional leadership, communication, negotiation, and interpersonal skills.
- Proficiency with project management tools such as Jira, Confluence, Asana, or Microsoft Project.
- Experience managing remote or distributed teams is essential.
- PMP or equivalent project management certification is highly desirable.