53 Technical Specialist jobs in Bahrain

• Provide first-level technical support to clients via phone, email, and chat.
• Diagnose and troubleshoot hardware, software, and network issues.
• Guide users through step-by-step solutions, including setting up systems or resolving control panel errors.
• Log and track all support requests and resolutions using a ticketing system.
• Escalate complex or unresolved issues to senior technical teams.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Create and update technical documentation, FAQs, and knowledge base articles.
• Identify recurring technical problems and suggest proactive solutions.
• Ensure high levels of customer satisfaction through professional and efficient service.
• Stay updated with product knowledge, software updates, and industry best practices.

• Associate’s degree in Information Technology, Computer Science, or a related field; Bachelor’s degree preferred.
• Minimum of 2-3 years of proven experience in a technical support or helpdesk role.
• Strong knowledge of operating systems (Windows, macOS, Linux), common software applications, and network fundamentals.
• Familiarity with remote desktop support tools and ticketing systems.
• Excellent problem-solving and analytical skills, with the ability to diagnose technical issues accurately.
• Superior communication skills, both written and verbal, in English and Arabic, with a clear and patient demeanor.
• Ability to explain technical concepts to non-technical users.
• Customer-focused attitude with a commitment to providing exceptional service.
• Ability to work independently and as part of a team in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.

Our client, a leading entity in the Customer Service & Helpdesk sector, is actively seeking a highly motivated and skilled Technical Support Specialist to join their dynamic team. This pivotal role is based in Nuwaidrat, Southern, BH and offers an exceptional opportunity to contribute to significant projects and drive innovation within a forward-thinking organization. We are looking for a dedicated professional who is eager to make a tangible impact and grow with our client's expanding operations.

As a Technical Support Specialist , you will be instrumental in providing technical assistance and troubleshooting for software and hardware issues. Our client prides itself on fostering a collaborative and supportive environment where talent is nurtured, and ideas are encouraged. You will work alongside industry experts, utilizing cutting-edge tools and methodologies to achieve strategic objectives and ensure seamless user experiences. This position is ideal for someone who thrives in a challenging yet rewarding atmosphere and is committed to excellence.

• Provide first-line technical support to users via phone, email, and live chat.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Guide users through step-by-step solutions, ensuring a clear understanding of the resolution.
• Document technical issues, resolutions, and common FAQs for knowledge base improvement.
• Escalate complex or unresolved issues to higher-level support teams.
• Contribute to improving support processes and customer satisfaction.

• Associate's degree in Information Technology, Computer Science, or a related field.
• 1-3 years of experience in technical support or a helpdesk role.
• Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking.
• Excellent problem-solving and communication skills, both technical and interpersonal.
• Ability to explain technical concepts clearly to non-technical users.
• Experience with ticketing systems and remote support tools.

Our client offers a comprehensive benefits package, including competitive salary, health insurance, professional development opportunities, and a vibrant work culture. You will be part of a team that values innovation, integrity, and mutual respect, providing a stimulating environment for professional and personal growth. Join an organization that is committed to making a difference and investing in its people.

If you are a proactive and results-oriented individual with a passion for technology and a dedication to helping others, we encourage you to apply. This is a chance to build a rewarding career in Nuwaidrat, Southern, BH with a company that is at the forefront of its industry. Take the next step in your professional journey and become a vital part of our client's success story.

• Provide technical support to end-users via phone, email, chat, and remote assistance, resolving issues related to software applications, hardware, and network connectivity.
• Diagnose and troubleshoot complex technical problems, identifying root causes and implementing effective solutions.
• Document all support interactions, resolutions, and technical procedures accurately in the ticketing system.
• Escalate unresolved issues to higher-level support teams or developers when necessary, ensuring proper hand-off and follow-up.
• Guide users through step-by-step solutions, ensuring they understand and can apply the fixes.
• Install, configure, and maintain software applications and updates.
• Assist with basic network troubleshooting and connectivity issues.
• Stay updated with product knowledge, system changes, and common technical issues.
• Contribute to the creation and maintenance of a knowledge base for common issues and their resolutions.
• Ensure compliance with IT policies, security protocols, and service level agreements (SLAs).
• Provide training and guidance to users on software usage and best practices.
• Collaborate with development and QA teams to report bugs and improve product stability.

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2-4 years of experience in a technical support or helpdesk role.
• Strong understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications.
• Experience with remote desktop support tools and ticketing systems (e.g., Zendesk, ServiceNow).
• Basic knowledge of network fundamentals (TCP/IP, DNS, VPN) and hardware troubleshooting.
• Excellent problem-solving and analytical skills, with a methodical approach to troubleshooting.
• Superior verbal and written communication skills in English; Arabic proficiency is a plus.
• Patience, empathy, and a customer-centric attitude.
• Ability to explain complex technical concepts to non-technical users.
• Ability to work independently and as part of a collaborative team.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a strong asset.

• Provide first-level technical support to clients via phone, email, and chat, addressing hardware, software, and network issues.
• Diagnose and troubleshoot technical problems, escalating complex issues to senior support engineers when necessary.
• Guide users through step-by-step solutions, ensuring a clear understanding of the resolution process.
• Document all support interactions, resolutions, and recurring issues accurately in the ticketing system.
• Maintain up-to-date knowledge of products, services, and common technical issues.
• Assist with basic network troubleshooting, including connectivity, VPN, and Wi-Fi issues.
• Support the setup and configuration of new hardware and software for clients.
• Contribute to the creation and maintenance of a knowledge base for common technical problems and solutions.
• Ensure timely follow-up on outstanding support tickets and client inquiries.
• Adhere to service level agreements (SLAs) and contribute to meeting team performance metrics.

• Associate's degree or certification in Information Technology, Computer Science, or a related field.
• Minimum of 1-3 years of experience in a technical support or helpdesk role.
• Strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts.
• Proficiency in troubleshooting hardware and software issues.
• Experience with ticketing systems and remote support tools.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently.
• Strong problem-solving and analytical abilities.
• Customer-focused with a commitment to providing high-quality service.
• Ability to work independently and as part of a collaborative team.
• Relevant certifications (e.g., CompTIA A+, Network+) are a strong plus.

• Provide technical support and troubleshooting for hardware, software, network, and system issues via phone, email, and remote access tools.
• Diagnose and resolve technical problems efficiently, escalating complex issues to higher-level support or specialized teams when necessary.
• Install, configure, and maintain computer systems, operating systems, and applications.
• Assist users with password resets, account lockouts, and access issues.
• Document all support interactions, resolutions, and technical procedures in the ticketing system.
• Educate users on best practices and preventative measures to minimize future issues.
• Monitor system performance and proactively identify potential problems.
• Collaborate with other IT teams to implement new solutions and improve existing processes.
• Manage and prioritize multiple support requests simultaneously, ensuring timely resolution.
• Perform routine system checks and preventative maintenance tasks.
• Provide support for mobile devices and cloud-based applications.
• Maintain a high level of customer satisfaction through professional and courteous communication.
• Contribute to the creation and maintenance of a knowledge base for common issues and solutions.
• Participate in on-call rotation for after-hours support if required.

• Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Minimum of 2-3 years of experience in a technical support or helpdesk role.
• Solid understanding of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with network fundamentals (TCP/IP, DNS, DHCP) and basic troubleshooting of network connectivity.
• Experience with ticketing systems and remote support tools.
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills in English; Arabic proficiency is a plus.
• Customer-focused with a patient and empathetic approach.
• Ability to work independently and as part of a team in a fast-paced environment.
• CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certifications are highly desirable.
• Ability to lift and move computer equipment when necessary.
• Demonstrated ability to learn new technologies quickly.
• Knowledge of IT security best practices.

Our client, a leading technology solutions provider, is seeking a knowledgeable and customer-focused Technical Support Specialist to join their helpdesk team in Budaiya, Northern, BH . This role is crucial in providing exceptional technical assistance to our clients, troubleshooting issues, and ensuring seamless operation of our software and hardware solutions. If you have a passion for technology, excellent problem-solving skills, and a dedication to customer satisfaction, we encourage you to apply.

• Provide first-level technical support to customers via phone, email, and chat, addressing inquiries and resolving technical issues.
• Diagnose and troubleshoot hardware, software, and network problems, guiding users through step-by-step solutions.
• Document all customer interactions, technical issues, and resolutions accurately in the ticketing system.
• Escalate complex or unresolved issues to senior support engineers or relevant departments.
• Install, configure, and maintain software applications and system settings as needed.
• Educate users on product features, functionalities, and best practices to enhance their experience.
• Create and update knowledge base articles and FAQs to assist both customers and internal staff.
• Monitor system performance and proactively identify potential issues.
• Participate in ongoing training to stay current with new technologies and product updates.
• Ensure compliance with service level agreements (SLAs) and customer satisfaction targets.

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related technical field.
• Minimum of 1-3 years of experience in a technical support, helpdesk, or IT support role.
• Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
• Excellent troubleshooting and problem-solving skills with a logical approach.
• Exceptional verbal and written communication skills in English; Arabic is a plus.
• Patience, empathy, and a strong customer-centric approach.
• Proficiency in using helpdesk software, remote support tools, and CRM systems.
• Ability to work independently and collaboratively in a fast-paced environment.
• CompTIA A+, Network+, or Microsoft certifications are a plus.

Our client offers a competitive salary, comprehensive benefits, and a dynamic work environment where continuous learning and professional development are encouraged. You will have the opportunity to work with cutting-edge technologies and resolve diverse technical challenges, enhancing your expertise. We provide a supportive team culture, mentorship from senior specialists, and clear pathways for career advancement within our IT department. This hybrid role offers flexibility while ensuring you remain an integral part of the team, benefiting from direct collaboration and knowledge sharing. Join a company that values technical excellence and customer success.

If you are a technically adept and customer-focused individual passionate about solving problems and helping users, we invite you to submit your application. We are looking for someone who is proactive, detail-oriented, and capable of explaining technical concepts in an understandable way. This position demands strong analytical skills, a commitment to service excellence, and the ability to manage multiple support tickets simultaneously. The successful candidate will be instrumental in ensuring our clients receive timely and effective technical assistance. Apply now to become a vital part of our technical support team and contribute to our reputation for superior service.

• Provide technical support and troubleshooting assistance to customers via phone, email, chat, and remote desktop tools.
• Diagnose and resolve software and hardware-related issues, including installation problems, application errors, and system configurations.
• Guide users through step-by-step solutions, explaining technical concepts in a clear and understandable manner.
• Document all support interactions, troubleshooting steps, and resolutions accurately in the helpdesk ticketing system.
• Escalate complex or unresolved issues to higher-level support or engineering teams, ensuring proper follow-up.
• Create and maintain knowledge base articles, FAQs, and self-help guides for common technical issues.
• Collaborate with product development and QA teams to report bugs, suggest improvements, and ensure product quality.
• Stay updated on new product features, releases, and technical documentation.
• Participate in training sessions to enhance technical skills and product knowledge.
• Monitor system performance and proactively identify potential issues that could impact user experience.

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred; relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a strong asset.
• Minimum of 2-3 years of experience in a technical support, helpdesk, or IT support role, preferably supporting software products.
• Strong understanding of operating systems (Windows, macOS), networking fundamentals, and common software applications.
• Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Excellent analytical and problem-solving skills, with the ability to diagnose complex technical issues.
• Exceptional verbal and written communication skills in English; Arabic is a plus.
• Patience, empathy, and a strong customer-centric approach.
• Ability to work independently in a remote environment, manage time effectively, and prioritize tasks.
• A proactive mindset and a willingness to learn new technologies.
• Access to a stable internet connection and a quiet remote workspace.

Operation

Division

Technology

Location

Closing Date

04-Nov-2024

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 7 Middle Eastern and Africa countries with a workforce of over 7,900 providing a comprehensive range of mobile voice and data services to over 42.4 million active individual and business customers as of March 31, 2024.

The B2B Technical Support Specialist will play a crucial role in ensuring the satisfaction of our enterprise customers and maintaining strong relationships by actively managing all aspects related to post-sales support for our B2B services and products. This role will involve proactive monitoring, incident handling, and maintaining robust customer relationships to guarantee satisfaction with our offerings.

1. Serve as the central point of communication for enterprise customers and internal stakeholders, addressing post-sales support inquiries promptly and professionally.
2. Foster and maintain strong relationships with enterprise customers, ensuring their satisfaction with the offered B2B services and products.
3. Handle all post-sales activities specific to B2B services, including troubleshooting, problem resolution, incident reporting, issue tracking, fault restoration, and handling customer complaints.
4. Provide comprehensive support for the entire B2B product portfolio, including Dedicated Internet Access, Local and Global MPLS, Ethernet to the Business, Fixed Voice, Security Products, SD-WAN, and Wi-Fi Solutions.
5. Implement 24/7/365 monitoring of systems to proactively identify potential issues and ensure network health for enterprise customers.
6. Take the lead in restoring faults whenever possible, minimizing downtime for enterprise customers.
7. Effectively communicate work activities, updates, and resolutions to all relevant stakeholders.
8. Implement and uphold quality standards for all B2B services and products, ensuring compliance with service level agreements (SLAs) and enterprise customer expectations.
9. Conduct regular assessments and audits to ensure compliance with SLAs and quality standards specific to B2B services.
10. Develop new processes and coordinate interdepartmentally to fill any gaps in B2B service delivery.
11. Conduct awareness workshops for change processes and compliance tailored for B2B customers.
12. Maintain a history log for all events and activities related to enterprise customers.
13. Perform all other related duties as assigned by the department.

Strong knowledge of the telecommunications products and services listed, with expertise in troubleshooting and problem resolution.

Excellent communication and interpersonal skills.

Bachelor's degree in a relevant field (e.g., Telecommunications, Information Technology).

Minimum 3-5 years of proven experience in a B2B customer support or technical support role, preferably within the telecommunications industry.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

• Perform installation, commissioning, and setup of new equipment at client sites according to specifications.
• Conduct preventive maintenance on existing machinery to ensure optimal performance and extend lifespan.
• Diagnose and troubleshoot mechanical, electrical, and hydraulic issues in complex industrial equipment.
• Execute repairs, replacements of faulty components, and adjustments to bring equipment back to full operational status.
• Provide technical support and training to client personnel on equipment operation and basic maintenance.
• Complete service reports, work orders, and other documentation accurately and in a timely manner.
• Manage spare parts inventory in the service vehicle and ensure necessary tools are available for jobs.
• Communicate effectively with clients regarding service status, technical issues, and recommended solutions.
• Adhere to all safety protocols, company policies, and environmental regulations during on-site work.
• Identify opportunities for additional service, upgrades, or sales based on client needs.
• Participate in ongoing technical training and professional development to stay updated on product knowledge.
• Respond to emergency service calls as required, demonstrating flexibility and responsiveness.

• Diploma or Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related technical field.
• Minimum of 3-5 years of proven experience as a Field Service Technician, Maintenance Technician, or similar role in an industrial setting.
• Strong hands-on experience with troubleshooting and repairing mechanical, electrical, and control systems.
• Ability to read and interpret technical manuals, schematics, and wiring diagrams.
• Proficiency in using diagnostic tools, multimeters, and other specialized equipment.
• Excellent problem-solving skills and a methodical approach to fault finding.
• Strong customer service orientation and interpersonal skills.
• Valid Bahraini driving license and willingness to travel extensively within Bahrain.
• Basic computer skills for reporting and communication.
• Fluency in English is essential; Arabic is an advantage.
• Physical ability to lift heavy equipment and work in various industrial environments.