336 Technical Roles jobs in Bahrain

Join to apply for the Technical Author (multiple roles and seniority levels) role at Canonical

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Join to apply for the Technical Author (multiple roles and seniority levels) role at Canonical

Our ambition is to set a standard of excellence in the industry for technical documentation and documentation practice. This is your chance to be a part of that, as a Technical Author at Canonical .

We are building documentation capacity at scale. We have dozens of positions available , for products and teams across the organisation, at all levels from Graduate to Senior Staff.

All applications and candidates are handled through this one entry-point. We'll be able to discuss seniority levels, suitable teams and more later in the process, to help place you in the most suitable role for you.

The role of a Technical Author

A Technical Author leads the documentation efforts of an engineering team, typically focused on a product or family of products. You'll help the team develop documentation that serves the needs of the product's users, embracing the principles of the Diátaxis documentation framework. You will have a broad impact on - and responsibility for - the quality of the user experience with the product, and will contribute towards the long-term success of the project itself.

These are not traditional technical writer roles. As a Technical Author, you will participate in development of product strategy. You will have input into product design and user experience. You will combine technical expertise with leadership in documentation, collaborating with colleagues across the company to establish documentation as a first-class engineering discipline. Even the most junior Technical Authors will have the opportunity to develop and demonstrate technical authority.

As well as your role in an engineering team, you will also be a part of Canonical's documentation practice team, that includes all the company's Technical Authors. Here, you'll be amongst other documentation experts, who collaborate to define documentation excellence and drive the development of documentation practice and theory, across the company and in the open-source software community.

Location: These are fully remote roles, open to candidates across the globe.

The role entails

• Create, maintain and improve software documentation
• Work with engineering team members, to help them make effective documentation contributions
• Influence the development of the product, as an expert user of the product, who has important opinions about its function and design
• Engage with user communities to ensure that our documentation meets their needs
• Encourage and support community engagement in and contribution to documentation
• Help standardise the structure, presentation, style and language of content across products
• Collaborate with documentation peers to advance the state of the art in documentation at Canonical
• Challenge and advance documentation understanding and best-practice, as part of a disciplinary team
  
  

• Cares deeply about functional written communication
• Is a technical writer with a programmer's mindset, or a programmer with a record of producing excellent documentation
• Has a record of community engagement, in open-source software, documentation, research or other disciplines
• Is sympathetic to the needs and challenges of open-source software and its communities
• Demonstrates technical curiosity, and is fascinated by software technology and its challenges
• Has demonstrable documentation skills, insight and enthusiasm
• Has experience of software development contexts; is familiar with: Linux, working on the command line, application deployment, system operations, and infrastructure management, Git, documentation markup languages
• Has excellent written and verbal communication skills
• Holds a BSc/BA degree or equivalent
• Is able to travel twice a year for up to two weeks for events
  
  

• Deep technical domain knowledge
• Open-source community leadership and management
• User-experience, interaction or visual design
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Marketing, Public Relations, and Writing/Editing
• Industries Software Development

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• High school diploma or equivalent; vocational training or certification in Automotive Technology is required.
• Minimum of 5 years of hands-on experience as an Automotive Technician or Specialist.
• Proficiency with a wide range of diagnostic tools and equipment.
• Strong understanding of automotive systems, including engine, transmission, brakes, suspension, and electrical systems.
• ASE certifications are highly desirable.
• Ability to read and interpret technical manuals and schematics.
• Valid driver's license and a good driving record.

• Provide timely and effective technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot software and hardware issues, identifying root causes.
• Guide users through step-by-step solutions to resolve technical problems.
• Document all support interactions, issues, and resolutions accurately in the CRM system.
• Escalate complex issues to senior support staff or development teams when necessary.
• Contribute to the knowledge base by creating and updating support articles and FAQs.
• Identify trends in customer issues and provide feedback to the product and engineering teams.
• Assist with user onboarding and training on product features and functionalities.
• Maintain a high level of customer satisfaction through professional and empathetic interactions.
• Stay up-to-date with product updates, new features, and common technical challenges.

• Proven experience in a technical support or helpdesk role, preferably in a software environment.
• Strong understanding of computer hardware, operating systems (Windows, macOS), and network troubleshooting.
• Proficiency with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Excellent analytical and problem-solving skills.
• Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Customer-centric attitude with a passion for helping others.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Experience supporting SaaS products is a plus.
• Ability to work independently and collaboratively within a remote team structure.

• Providing first-level and second-level technical support to users via phone, email, and remote access tools.
• Diagnosing and resolving hardware, software, and network-related incidents and requests.
• Installing, configuring, and upgrading computer hardware and software.
• Setting up and maintaining user accounts and permissions.
• Troubleshooting and repairing a range of IT equipment.
• Documenting all support requests, troubleshooting steps, and resolutions in the ticketing system.
• Assisting with IT asset management and inventory control.
• Providing guidance and training to users on IT best practices and system usage.
• Escalating complex issues to senior IT staff or external vendors as needed.
• Contributing to the development of IT support knowledge base and documentation.
• Participating in IT projects and initiatives as required.
• Ensuring timely and effective resolution of all support tickets to maintain high customer satisfaction.

• Associate's degree or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Proven experience in technical support or a similar IT helpdesk role.
• Strong knowledge of operating systems (Windows, macOS, Linux).
• Experience with hardware and software troubleshooting.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Excellent problem-solving and diagnostic skills.
• Outstanding customer service and communication abilities.
• Ability to manage multiple tasks and prioritize effectively.
• Experience with IT support ticketing systems (e.g., Zendesk, ServiceNow).
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve technical hardware and software issues, ensuring minimal disruption to user operations.
• Provide clear and concise instructions to users during troubleshooting processes.
• Escalate unresolved issues to appropriate internal teams (e.g., Level 2 support, engineering) with detailed problem descriptions.
• Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.
• Contribute to the development and maintenance of a comprehensive knowledge base, including FAQs and troubleshooting guides.
• Identify recurring technical issues and provide feedback to product development teams for potential improvements.
• Assist in the setup and configuration of user accounts and hardware.
• Stay up-to-date with the latest technological advancements and product updates.
• Proactively identify opportunities to improve the customer support experience.

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of operating systems (Windows, macOS), common software applications, and network troubleshooting.
• Familiarity with ticketing systems and CRM software.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Patience, empathy, and a customer-centric attitude.
• Ability to work independently and as part of a collaborative team.
• Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Experience with (mention specific software/hardware if applicable, e.g., cloud platforms, specific CRM, etc.) is a plus.

• Respond to customer inquiries and technical issues via phone, email, and chat in a prompt and professional manner.
• Diagnose and troubleshoot hardware, software, and network-related problems.
• Provide step-by-step technical guidance to users on product features and functionalities.
• Escalate unresolved issues to appropriate internal teams (e.g., development, engineering) with detailed documentation.
• Document all support interactions, troubleshooting steps, and resolutions accurately in the ticketing system.
• Create and maintain a knowledge base of common issues and their solutions.
• Identify trends in customer support requests and provide feedback to product development teams for improvement.
• Assist with user onboarding and training on product usage.
• Ensure customer satisfaction by providing efficient and effective technical support.
• Stay up-to-date with product updates, new features, and common technical issues.
• Follow established support procedures and guidelines.
• Proactively identify opportunities to improve the customer support process.

• High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science, IT, or a related field is preferred.
• Minimum of 3 years of experience in technical support or a similar customer-facing IT role.
• Strong knowledge of operating systems (Windows, macOS, Linux), common software applications, and basic networking concepts.
• Experience with troubleshooting hardware and software issues.
• Excellent problem-solving and analytical skills.
• Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Patience, empathy, and a customer-centric attitude.
• Proficiency with helpdesk ticketing systems (e.g., Zendesk, Jira Service Management).
• Ability to work independently and manage time effectively in a remote environment.
• Experience with remote support tools is advantageous.
• Familiarity with CRM systems is a plus.

• Provide first-level technical support to customers via phone, email, and chat.
• Diagnose and resolve hardware, software, and network-related issues.
• Guide users through step-by-step solutions for technical problems.
• Escalate complex issues to senior support engineers or relevant departments when necessary.
• Maintain accurate records of customer interactions and issues resolved in the ticketing system.
• Contribute to the knowledge base by documenting common problems and their solutions.
• Assist with the setup and configuration of user accounts and systems.
• Ensure timely and satisfactory resolution of all customer support requests.
• Provide feedback to product development teams on recurring issues and potential improvements.
• Stay updated on product knowledge and technical support best practices.

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 3 years of experience in technical support or a similar customer-facing IT role.
• Strong understanding of operating systems (Windows, macOS, Linux), common software applications, and basic networking concepts.
• Excellent troubleshooting and problem-solving abilities.
• Exceptional customer service and communication skills, both written and verbal.
• Ability to explain technical concepts clearly to non-technical users.
• Proficiency with helpdesk software and remote support tools.
• Ability to work independently and manage time effectively in a remote environment.
• A patient and empathetic approach to customer interactions.
• Willingness to learn and adapt to new technologies.