120 Technical Sales jobs in Bahrain

Join ProLab Systems as a Senior Technical Sales Engineer

About Us:

ProLab Systems is a leading provider of comprehensive laboratory solutions, serving industries across the GCC region, including petrochemicals, polymers, refineries, building materials, and research. With strategic partnerships in Europe and a growing customer base in Bahrain, Saudi Arabia, and beyond, we are at the forefront of innovation in laboratory equipment and services. We pride ourselves on delivering cutting-edge solutions and excellent customer service, making us a trusted partner for clients in diverse industries.

Job Summary:

We are looking for a dynamic and skilled Senior Technical Sales Engineer to join our passionate team. In this role, you will be the technical bridge between our products and the needs of our clients, driving sales and providing exceptional technical support. We seek a proactive individual who combines in-depth technical expertise with outstanding communication and problem-solving skills. If you thrive on innovation and excel in creating solutions, this is your opportunity to contribute to the growth of our business.

Why Join Us?

• Be part of a fast-growing organization with a collaborative and innovative culture.
• Engage with cutting-edge technologies and projects.
• Opportunities for continuous professional growth and development.
• Work with a diverse clientele across the GCC region and partners in Europe.

Key Responsibilities:

• Understand client technical requirements and provide tailored solutions.
• Collaborate with the sales team to develop compelling commercial and technical proposals.
• Develop and execute sales visit plans and forecast sales while identifying new business opportunities.
• Build and maintain strong relationships with key clients.
• Lead and support turnkey lab projects, working closely with the assigned team.
• Verify customer purchase orders, ensuring compliance with terms and conditions.
• Assist in the preparation and submission of tenders and contracts.
• Stay up to date with our product lines to offer the best solutions to clients.
• Conduct regular visits to clients, providing support and resolving any issues.
• Contribute to marketing initiatives and promotional activities.
• Support management with administrative tasks as needed.

Job Qualifications:

• Education: Bachelor’s degree in Engineering, preferably in Chemical Engineering or Mechatronics.
• Experience: Minimum of 5 years in technical sales, with knowledge of laboratory equipment in industries such as mining, metals, and cement.
• Technical Expertise: Hands-on experience with industrial lab systems and equipment.
• Process Knowledge: Familiarity with process automation and electrical systems to understand project requirements effectively is a plus.
• Software Proficiency : Advanced skills in Microsoft Office (Word, Excel, PowerPoint, Visio).
• Communication Skills: Strong oral and written communication skills in English are essential.
• Travel Requirements: Willingness to travel within the Middle East to meet with partners and clients.
• Work Ethic: Positive attitude, self-driven, capable of working independently, and meeting deadlines.
• Motivation: Highly responsible and motivated to succeed in a dynamic, fast-paced, and high-growth environment.
• Language Skills: Proficiency in English is required; fluency in Arabic is a plus.

How to Apply:

If you are ready to take on a new challenge and be part of a vibrant, innovative team, we want to hear from you! Please send your CV and a cover letter detailing your relevant experience to

ProLab Systems – Bridging Technology and Solutions Across Industries.

• Provide advanced technical support and customer service to clients through various channels (phone, email, chat).
• Troubleshoot and resolve complex customer issues related to product functionality and performance.
• Guide customers through setup, installation, and usage of products and services.
• Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
• Identify recurring customer issues and contribute to the development of solutions and preventative measures.
• Create and update knowledge base articles, FAQs, and support documentation.
• Escalate unresolved issues to appropriate departments (e.g., engineering, product development) with detailed problem descriptions.
• Proactively communicate with customers regarding issue status and resolution progress.
• Gather customer feedback and provide insights to improve products and services.
• Train and mentor junior customer support representatives.
• Stay up-to-date with product updates and industry best practices.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 4 years of experience in customer support, technical support, or a similar customer-facing role.
• Proven ability to troubleshoot technical problems and provide effective solutions.
• Excellent communication, listening, and interpersonal skills.
• Strong understanding of common software applications and operating systems.
• Familiarity with CRM systems and ticketing platforms.
• Ability to explain complex technical concepts to non-technical users.
• Strong problem-solving and analytical skills.
• Customer-focused mindset with a commitment to customer satisfaction.
• Ability to work independently and as part of a team in a fast-paced environment.

We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.

Key Responsibilities:

• Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
• Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
• Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
• Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
• Install antivirus software, perform system updates, and educate users on secure practices for device protection.
• Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
• Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
• Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.

Qualifications:

• Minimum of a diploma in Information Technology or a related field.
• 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
• Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.

Technical Skills:

• Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
• Strong understanding of network setup and device connectivity troubleshooting.

Soft Skills:

• Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
• Strong problem-solving abilities and a proactive approach to addressing technical issues.
• Ability to work both independently and within a team environment.

Additional Requirements:

• This is a fully on-site role; remote work is not permitted.
• Applicants should currently reside in Bahrain, as this is an immediate requirement.

• Provide first-level technical support to end-users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Guide users through troubleshooting processes and provide clear instructions.
• Escalate complex issues to senior support staff or specialized teams.
• Document all support requests, actions taken, and resolutions in the ticketing system.
• Create and maintain knowledge base articles and user guides.
• Install, configure, and update software and hardware as needed.
• Monitor system performance and identify potential issues proactively.

• Bachelor's degree in Computer Science, IT, or a related field, or equivalent experience.
• 3-5 years of experience in technical support, helpdesk, or a similar role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with networking concepts (TCP/IP, DNS, VPN).
• Experience with remote support tools and ticketing systems.
• Excellent customer service and communication skills.
• Ability to troubleshoot effectively and think logically.
• Certifications such as CompTIA A+ or ITIL Foundation are a plus.

• Respond to and resolve technical support requests from customers via phone, email, and ticketing system.
• Diagnose and troubleshoot hardware, software, and network issues.
• Provide clear and concise technical guidance and solutions to end-users.
• Install, configure, and maintain hardware and software systems.
• Escalate unresolved issues to senior technical staff or relevant departments.
• Document all support activities, including troubleshooting steps and resolutions, in the knowledge base.
• Conduct remote diagnostics and troubleshooting sessions with clients.
• Assist with user account management and access control.
• Proactively monitor system performance and identify potential issues.
• Develop and deliver training materials to end-users on software and hardware usage.
• Collaborate with development and engineering teams to resolve product defects and improve functionality.
• Contribute to the continuous improvement of support processes and tools.
• Maintain an inventory of IT assets and ensure proper documentation.
• Ensure timely resolution of customer tickets, meeting defined SLAs.
• Stay current with technology trends and industry best practices in technical support.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Minimum of 3 years of experience in technical support or a similar IT role.
• Strong knowledge of operating systems (Windows, macOS, Linux).
• Experience with network troubleshooting (TCP/IP, DNS, VPN).
• Proficiency in diagnosing and resolving hardware and software issues.
• Familiarity with cloud computing platforms (e.g., AWS, Azure) is a plus.
• Excellent customer service skills and a patient, empathetic approach.
• Strong analytical and problem-solving abilities.
• Ability to communicate technical information clearly to non-technical users.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow).
• Relevant certifications such as CompTIA A+, Network+, or CCNA are desirable.
• Ability to work independently and as part of a team.
• Adaptability to changing technologies and work requirements.
• Strong organizational skills and attention to detail.
• A commitment to providing exceptional support.