257 Technical Skills jobs in Bahrain

We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.

Key Responsibilities:

• Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
• Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
• Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
• Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
• Install antivirus software, perform system updates, and educate users on secure practices for device protection.
• Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
• Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
• Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.

Qualifications:

• Minimum of a diploma in Information Technology or a related field.
• 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
• Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.

Technical Skills:

• Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
• Strong understanding of network setup and device connectivity troubleshooting.

Soft Skills:

• Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
• Strong problem-solving abilities and a proactive approach to addressing technical issues.
• Ability to work both independently and within a team environment.

Additional Requirements:

• This is a fully on-site role; remote work is not permitted.
• Applicants should currently reside in Bahrain, as this is an immediate requirement.

• Provide first-line technical support to customers via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues reported by customers.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Guide end-users through step-by-step solutions to technical problems.
• Escalate unresolved issues to appropriate senior technical staff or departments.
• Document all technical issues and resolutions in the support ticketing system.
• Create and maintain technical documentation, FAQs, and user guides.
• Assist with the setup and configuration of new user accounts and hardware.
• Monitor system performance and troubleshoot any issues that arise.
• Proactively identify potential technical problems and recommend solutions.
• Stay up-to-date with the latest technology trends and support techniques.
• Provide basic training to users on software applications and hardware usage.
• Ensure customer satisfaction by providing timely and accurate technical assistance.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Proven experience in a technical support or helpdesk role.
• Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
• Familiarity with network protocols and troubleshooting.
• Excellent problem-solving and analytical skills.
• Strong customer service orientation and excellent communication skills.
• Ability to explain technical concepts to non-technical users.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified are advantageous.
• Ability to work independently and as part of a collaborative team.
• Patient and empathetic approach to customer interactions.

• Provide first-level technical support to customers via phone, email, and chat.
• Diagnose and resolve hardware and software issues.
• Document all support interactions and resolutions in a ticketing system.
• Escalate complex technical problems to appropriate teams.
• Create and maintain knowledge base articles and user guides.
• Identify recurring technical issues and propose solutions.
• Maintain a high level of customer satisfaction.
• Stay up-to-date with product updates and technical advancements.

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of operating systems (Windows, macOS, Linux).
• Familiarity with common software applications and networking concepts.
• Excellent troubleshooting and problem-solving skills.
• Outstanding customer service and communication skills.
• Ability to work independently and as part of a team.
• Associate's or Bachelor's degree in IT or a related field, or equivalent experience.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow).

• Provide first-level technical support to end-users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network-related issues.
• Guide users through troubleshooting steps and provide clear instructions.
• Escalate unresolved issues to higher-level support teams as needed.
• Document all support interactions and resolutions in the ticketing system.
• Create and maintain technical documentation, FAQs, and knowledge base articles.
• Identify recurring issues and suggest potential solutions or improvements.
• Assist with user account management and software installations.
• Contribute to team goals and objectives.
• Ensure a high level of customer satisfaction with every interaction.

• Proven experience in a technical support or helpdesk role.
• Proficiency in troubleshooting common hardware and software issues.
• Familiarity with operating systems (Windows, macOS) and common applications.
• Excellent communication and active listening skills.
• Strong problem-solving and analytical abilities.
• Customer-oriented approach with a focus on satisfaction.
• Ability to work independently and as part of a team.
• Patience and empathy when assisting users.
• Associate's degree or equivalent experience in IT or a related field is preferred.

• Provide first-level technical support to customers via phone, email, and chat channels.
• Diagnose and resolve hardware, software, and network-related issues for end-users.
• Guide customers through step-by-step solutions to technical problems.
• Escalate complex issues to higher levels of support when necessary, providing detailed documentation.
• Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
• Identify recurring technical issues and provide feedback to the product and development teams.
• Create and update knowledge base articles and support documentation.
• Assist with the installation, configuration, and troubleshooting of software applications.
• Monitor system performance and identify potential issues before they impact users.
• Proactively identify opportunities to improve the customer support experience.
• Ensure customer satisfaction by providing professional and courteous service.
• Stay up-to-date with product updates and technical advancements.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related technical field.
• Minimum of 2 years of experience in a technical support or helpdesk role.
• Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
• Excellent problem-solving and troubleshooting skills.
• Outstanding verbal and written communication skills, with the ability to explain technical terms to non-technical users.
• Patience, empathy, and a customer-centric attitude.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
• Ability to work independently and manage time effectively in a remote setting.
• Familiarity with remote support tools.
• A genuine interest in technology and helping others.

• Provide first- and second-level technical support to end-users via phone, email, and remote access tools.
• Diagnose and resolve hardware, software, and network issues efficiently and effectively.
• Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
• Manage user accounts, permissions, and access rights within Active Directory and other systems.
• Assist with the setup and troubleshooting of mobile devices and related applications.
• Document technical issues, solutions, and user guides in a knowledge base.
• Escalate unresolved issues to higher-level support teams or vendors as necessary.
• Proactively identify potential technical problems and implement preventative solutions.
• Assist in the deployment of new hardware and software across the organization.
• Provide training and guidance to users on IT best practices and system usage.
• Contribute to the improvement of support processes and customer service standards.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2+ years of experience in a technical support or helpdesk role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Experience with troubleshooting common software applications (e.g., Microsoft Office Suite, collaboration tools).
• Excellent problem-solving, analytical, and communication skills.
• Customer-oriented mindset with a passion for helping users.
• Ability to manage multiple tasks and prioritize effectively.
• CompTIA A+, Network+, or similar certifications are a plus.
• Experience with IT ticketing systems (e.g., Zendesk, ServiceNow).

• Respond to customer inquiries and resolve technical issues via phone, email, and chat.
• Diagnose and troubleshoot software and hardware problems.
• Provide clear and concise instructions to customers for resolving technical difficulties.
• Document all customer interactions and resolutions in the ticketing system.
• Escalate unresolved issues to higher-level support or development teams.
• Develop and maintain a knowledge base of common issues and solutions.
• Identify trends in customer issues and provide feedback to the product development team.
• Assist with user training and onboarding processes.
• Contribute to improving customer support processes and documentation.
• Ensure customer satisfaction by providing timely and effective support.

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in technical support or a similar customer-facing role.
• Strong understanding of operating systems (Windows, macOS), networking concepts, and common software applications.
• Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
• Excellent problem-solving and analytical skills.
• Exceptional communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Experience with remote support tools.

• Lead and manage the technical support team, providing guidance and training.
• Oversee helpdesk operations, ensuring efficient ticket resolution and customer satisfaction.
• Develop and maintain knowledge base articles, FAQs, and troubleshooting guides.
• Monitor support queue performance and ensure adherence to SLAs.
• Identify recurring technical issues and collaborate with engineering teams for permanent solutions.
• Handle escalated customer issues and provide expert-level troubleshooting.
• Analyze support data to identify trends and areas for improvement.
• Implement best practices for customer service and technical support.
• Conduct performance reviews and provide feedback to support team members.
• Manage support tools and technologies, including ticketing systems and remote access software.