1 506 Technical Specialists jobs in Bahrain
Technical Support Specialist
50400 Manama, Capital
BHD55000 Annually
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Job Description
Our client is seeking a dedicated and knowledgeable Technical Support Specialist to join their customer service team. This role is based in **Manama, Capital, BH**, with a hybrid work model that allows for a balance between in-office support and remote flexibility. The ideal candidate will possess strong troubleshooting skills and a passion for assisting customers with technical issues related to software and hardware.
Responsibilities:
Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat, addressing inquiries and resolving issues promptly.
- Troubleshoot and diagnose hardware, software, and network problems.
- Guide customers through step-by-step solutions for technical issues.
- Escalate complex issues to senior support staff or appropriate departments when necessary.
- Document all support interactions, issues, and resolutions accurately in a ticketing system.
- Maintain a high level of customer satisfaction by providing efficient and friendly support.
- Contribute to the knowledge base by creating and updating FAQs, user guides, and troubleshooting articles.
- Assist with the setup and configuration of new hardware and software for users.
- Identify trends in customer issues and provide feedback to the development and product teams.
- Stay updated on product knowledge and technical advancements.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Assist with user account management and permissions.
- Participate in team meetings and training sessions.
- Provide remote support to users as needed.
- High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is a plus.
- Minimum of 2 years of experience in technical support or a similar customer-facing IT role.
- Proficiency in troubleshooting common operating systems (Windows, macOS) and software applications.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is desirable.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to explain technical concepts clearly to non-technical users.
- Patience and a customer-centric attitude.
- Ability to work effectively in a hybrid environment.
- Experience with remote support tools.
- Basic understanding of hardware components and troubleshooting.
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0
Technical Support Specialist
231 Busaiteen, Muharraq
BHD45000 Annually
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Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their growing team in **Busaiteen, Muharraq, BH**. This hybrid role offers a blend of remote work and in-office collaboration, providing flexibility while fostering team connection. As a Technical Support Specialist, you will be the first point of contact for customers experiencing technical difficulties with our client's products and services. Your primary responsibility is to provide timely, accurate, and professional technical assistance to resolve issues efficiently.
Key duties include diagnosing and troubleshooting hardware, software, and network problems reported by users. You will respond to support requests via phone, email, and chat, maintaining detailed records of all interactions and resolutions in the ticketing system. This role requires you to guide users through step-by-step solutions and educate them on product features and functionalities. You will escalate complex or unresolved issues to the appropriate internal teams, ensuring follow-up and resolution. Participating in the creation and maintenance of knowledge base articles, FAQs, and user guides will also be part of your responsibilities, helping to empower users and reduce recurring support queries.
The ideal candidate will possess excellent problem-solving skills, a patient demeanor, and a strong aptitude for learning new technologies. You should be adept at explaining technical concepts in a clear and understandable manner. Prior experience in a customer service or technical support role is highly desirable. A solid understanding of operating systems, common software applications, and basic networking principles is essential. Strong communication and interpersonal skills are crucial for building rapport with customers and colleagues. You will be working in a collaborative environment, contributing to a positive customer experience and helping to improve our client's products and services based on customer feedback. This is a great opportunity for someone passionate about technology and helping others succeed.
Key duties include diagnosing and troubleshooting hardware, software, and network problems reported by users. You will respond to support requests via phone, email, and chat, maintaining detailed records of all interactions and resolutions in the ticketing system. This role requires you to guide users through step-by-step solutions and educate them on product features and functionalities. You will escalate complex or unresolved issues to the appropriate internal teams, ensuring follow-up and resolution. Participating in the creation and maintenance of knowledge base articles, FAQs, and user guides will also be part of your responsibilities, helping to empower users and reduce recurring support queries.
The ideal candidate will possess excellent problem-solving skills, a patient demeanor, and a strong aptitude for learning new technologies. You should be adept at explaining technical concepts in a clear and understandable manner. Prior experience in a customer service or technical support role is highly desirable. A solid understanding of operating systems, common software applications, and basic networking principles is essential. Strong communication and interpersonal skills are crucial for building rapport with customers and colleagues. You will be working in a collaborative environment, contributing to a positive customer experience and helping to improve our client's products and services based on customer feedback. This is a great opportunity for someone passionate about technology and helping others succeed.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Specialist
162 Al Muharraq
BHD1800 Annually
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Job Description
Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their team in **Sitra, Capital, BH**. This is a fantastic opportunity to be the first point of contact for customers experiencing technical issues, providing timely and effective solutions. You will be responsible for diagnosing and resolving a wide range of hardware, software, and network problems. This role requires excellent communication skills, a patient demeanor, and a strong understanding of common IT systems and applications. You will log all support requests, track their status, and ensure customer satisfaction by resolving issues efficiently. The ability to troubleshoot complex problems and escalate them appropriately when necessary is crucial. You will also be involved in creating and maintaining technical documentation and user guides to empower customers and internal teams. Join our client's collaborative IT department and contribute to maintaining seamless technological operations for their diverse clientele.
Key Responsibilities:
Key Responsibilities:
- Provide first-level technical support and troubleshooting for hardware, software, and network issues via phone, email, and in-person.
- Respond to customer inquiries and resolve technical problems promptly and accurately.
- Diagnose and identify root causes of technical issues and implement effective solutions.
- Escalate complex or unresolved issues to senior support staff or relevant IT departments.
- Document all support requests, actions taken, and resolutions in the helpdesk ticketing system.
- Create and update technical documentation, knowledge base articles, and user guides.
- Assist in the installation, configuration, and maintenance of computer hardware and software.
- Conduct basic user training on software applications and IT best practices.
- Monitor system performance and identify potential issues before they impact users.
- Ensure high levels of customer satisfaction through effective communication and problem resolution.
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of operating systems (Windows, macOS) and common software applications (e.g., Microsoft Office Suite, G Suite).
- Familiarity with network troubleshooting (TCP/IP, DNS, DHCP).
- Experience with helpdesk ticketing systems.
- Excellent problem-solving and diagnostic skills.
- Strong interpersonal and communication skills, with a patient and customer-centric approach.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
- Experience with hardware repair and troubleshooting.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Specialist
550 Tubli
BHD30000 Annually
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Posted 1 day ago
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Job Description
Our client is looking for a skilled and customer-focused Technical Support Specialist to join their team in A'ali, Northern, BH . This hybrid role involves providing first-line technical assistance and support to end-users for hardware, software, and network issues. You will be responsible for responding to user queries, diagnosing technical problems, and guiding users through step-by-step solutions. Key duties include troubleshooting common IT issues, installing and configuring hardware and software, and maintaining IT equipment. You will also be involved in documenting technical issues and solutions, updating IT knowledge bases, and escalating unresolved issues to higher-level support technicians. The ideal candidate possesses strong technical knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts. Excellent problem-solving and analytical skills are crucial, along with the ability to explain technical information clearly and concisely to non-technical users. Good communication and interpersonal skills are essential for providing effective support. Previous experience in an IT support or helpdesk role is highly desirable. Familiarity with ticketing systems and remote support tools would be an advantage. This position offers a great opportunity to expand your IT skills and gain experience in a dynamic environment. Our client is committed to providing excellent technical support and fostering a positive user experience. A blend of in-office and remote work provides flexibility while ensuring team collaboration. We are seeking an individual who is proactive, patient, and dedicated to resolving technical challenges efficiently. A high school diploma or equivalent is required; relevant certifications (e.g., CompTIA A+) or an Associate's degree in a related field is a plus. Join our client's IT team and contribute to the smooth operation of their technological infrastructure.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Specialist
77788 Manama, Capital
BHD40000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a motivated and customer-focused Technical Support Specialist to join their growing team. This role will be based remotely, providing essential support to users experiencing technical difficulties. The ideal candidate will have a strong understanding of IT systems and software, coupled with excellent communication and problem-solving skills. You will be the first point of contact for technical issues, guiding users through troubleshooting steps and ensuring swift resolution. This is a great opportunity for someone passionate about technology and helping others.
Responsibilities:
Qualifications:
This is a remote position that offers a competitive salary and benefits. If you are a skilled problem-solver with a knack for helping users, we encourage you to apply.
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and chat.
- Troubleshoot and diagnose hardware, software, and network issues.
- Guide users through step-by-step solutions for their technical problems.
- Escalate complex issues to appropriate support teams or senior technicians.
- Document all support requests, solutions, and follow-up actions in the ticketing system.
- Maintain a high level of customer satisfaction by providing timely and effective support.
- Assist in the creation and maintenance of knowledge base articles and FAQs.
- Monitor system performance and identify potential issues.
- Participate in user training sessions and provide guidance on best practices.
- Stay up-to-date with product updates and new technologies.
- Identify recurring issues and provide feedback to product development teams.
- Collaborate with team members to share knowledge and improve support processes.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Ensure the security and integrity of user data.
- Contribute to a positive and supportive team environment.
Qualifications:
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Customer-oriented mindset with a passion for service.
- Ability to work independently and manage time effectively in a remote setting.
- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to multitask and handle multiple support requests simultaneously.
- High school diploma or equivalent; relevant certifications (e.g., CompTIA A+) are a plus.
- Experience with remote support tools.
- Adept at learning new technologies quickly.
- Strong attention to detail.
- Dedicated home office space with reliable high-speed internet.
This is a remote position that offers a competitive salary and benefits. If you are a skilled problem-solver with a knack for helping users, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Specialist
70211 Al Seef
BHD65000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is looking for a dedicated and knowledgeable Technical Support Specialist to join their growing customer service team. This role will involve providing expert technical assistance to clients experiencing issues with our software products. You will be the first point of contact for resolving complex technical challenges, ensuring high levels of customer satisfaction. Responsibilities include diagnosing hardware and software problems, guiding users through step-by-step solutions, escalating unresolved issues to the appropriate internal teams, and documenting all interactions and resolutions. The ideal candidate will have a strong understanding of computer systems, networking, and common software applications. Excellent communication and interpersonal skills are crucial, as you will be interacting with customers of varying technical expertise. You must be patient, empathetic, and able to explain technical concepts clearly. Experience with helpdesk ticketing systems and remote desktop support tools is essential. This is a hybrid role, offering a blend of remote work flexibility and in-office collaboration in Salmabad, Northern, BH . You will have the opportunity to work on challenging problems, contribute to product improvement through feedback, and grow within a supportive team environment. We value proactive problem-solvers who are passionate about delivering exceptional customer experiences. If you thrive in a fast-paced environment and enjoy helping people, this is the perfect opportunity for you.
Key Responsibilities:
Qualifications:
This hybrid position located in Salmabad, Northern, BH , offers a great work-life balance.
Key Responsibilities:
- Provide first-level technical support via phone, email, and chat.
- Diagnose and resolve technical hardware and software issues.
- Guide customers through troubleshooting and problem-solving processes.
- Escalate complex issues to senior support engineers or development teams.
- Maintain accurate records of customer interactions and resolutions in the ticketing system.
- Create and update knowledge base articles and FAQs.
- Identify trends in customer issues and provide feedback to product teams.
- Assist with user training and onboarding as needed.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience.
- 2+ years of experience in technical support or a helpdesk role.
- Proficiency with operating systems (Windows, macOS) and common productivity software.
- Familiarity with network troubleshooting.
- Experience with CRM or ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent verbal and written communication skills.
- Strong customer service orientation.
- Ability to work independently and as part of a team.
This hybrid position located in Salmabad, Northern, BH , offers a great work-life balance.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Specialist
601 Riffa, Southern
BHD45000 Annually
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Posted 2 days ago
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Job Description
Our client, a growing technology company, is looking for a motivated and customer-focused Technical Support Specialist to join their team. This role involves providing high-level technical assistance and support to end-users, troubleshooting hardware and software issues, and ensuring customer satisfaction. You will be a key point of contact for clients seeking help with our product suite, diagnosing problems, and guiding them through step-by-step solutions. The ideal candidate possesses strong technical aptitude, excellent communication skills, and a genuine passion for helping people resolve their technical challenges. Responsibilities include: responding to customer inquiries via phone, email, and chat, diagnosing and resolving technical hardware and software issues, installing, configuring, and upgrading computer hardware and software, providing end-user training and support, documenting all support activities and resolutions, escalating complex issues to senior support staff or development teams when necessary, and contributing to the knowledge base with FAQs and troubleshooting guides. This is a part-time position offering flexibility. A High School diploma or equivalent is required; an Associate's or Bachelor's degree in Computer Science or a related field is a plus. Minimum of 2 years of experience in technical support or a similar customer-facing IT role is necessary. Proficiency with Windows and macOS operating systems, common software applications, and basic networking concepts is essential. Excellent problem-solving, critical thinking, and interpersonal skills are vital. The ability to work independently and manage time effectively in a hybrid work environment is crucial, requiring regular attendance at our client's office located in or near Riffa, Southern, BH , as well as remote work.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Specialist
950 Galali
BHD50000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a skilled and empathetic Technical Support Specialist to join their fully remote customer service and helpdesk team. In this role, you will be the primary point of contact for users experiencing technical difficulties with our software and hardware products. Your main goal will be to provide timely, accurate, and effective technical assistance to ensure a positive customer experience. This includes troubleshooting a wide range of issues, guiding users through step-by-step solutions, and escalating complex problems to the appropriate internal teams when necessary. The ideal candidate will possess strong diagnostic skills, a deep understanding of IT systems and software, and exceptional customer service abilities. You will be responsible for maintaining detailed records of customer interactions, identifying recurring technical issues, and providing feedback to the product development team for potential improvements. As a remote specialist, you must be highly organized, patient, and possess excellent communication skills to effectively support users via phone, email, and chat. You will play a vital role in maintaining customer satisfaction and loyalty by resolving their technical challenges efficiently. This is an excellent opportunity for a motivated individual passionate about technology and helping others, looking to advance their career in a remote support role.
Responsibilities:
Qualifications:
Responsibilities:
- Provide technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot software and hardware issues.
- Guide users through step-by-step solutions to resolve technical problems.
- Escalate unresolved issues to senior support staff or relevant departments.
- Document all customer interactions and technical issues accurately.
- Identify and report recurring technical issues and trends.
- Assist in the creation and maintenance of knowledge base articles and FAQs.
- Ensure a high level of customer satisfaction through effective problem-solving.
- Stay up-to-date with product updates and technical specifications.
- Collaborate with product development and engineering teams on technical improvements.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in IT, Computer Science, or a related field is preferred.
- Minimum of 2 years of experience in technical support or a similar customer-facing IT role.
- Strong understanding of operating systems (Windows, macOS, Linux), software applications, and basic networking concepts.
- Excellent diagnostic and problem-solving skills.
- Exceptional customer service and communication skills.
- Ability to explain technical concepts clearly to non-technical users.
- Proficiency in helpdesk software and ticketing systems.
- Ability to work independently and manage time effectively in a remote environment.
- Patience and empathy in dealing with customer issues.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Specialist
24002 Al Malikiyah, Northern
BHD55000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and skilled Technical Support Specialist to join their growing team. This role offers a hybrid work model, combining the flexibility of remote work with the benefits of in-office collaboration. You will be the first point of contact for customers experiencing technical issues, providing timely and effective solutions. This involves troubleshooting hardware, software, and network problems, documenting issues, and escalating complex cases to higher support tiers. The ideal candidate has a strong aptitude for technology, excellent communication skills, and a customer-centric approach.
Responsibilities:
Qualifications:
Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Guide users through step-by-step solutions to technical problems.
- Install, configure, and maintain computer hardware and software.
- Document all support requests, resolutions, and follow-up actions in the ticketing system.
- Escalate unresolved issues to senior support staff or relevant departments.
- Assist in the creation and maintenance of knowledge base articles and FAQs.
- Proactively identify potential issues and recommend preventative measures.
- Gather customer feedback and report on common problems and user needs.
- Ensure customer satisfaction by providing professional and courteous support.
- Participate in team meetings and training sessions to stay updated on product and service changes.
- Adhere to IT support policies and procedures.
Qualifications:
- Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Proven experience in a technical support role, preferably in a helpdesk environment.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with common software applications (e.g., Microsoft Office Suite, G Suite).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Excellent problem-solving and diagnostic skills.
- Exceptional interpersonal and customer service skills.
- Ability to explain technical concepts clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
- Ability to work effectively both independently and as part of a hybrid team.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Specialist
5505, 5506 Northern, Northern
BHD50000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and technically proficient Technical Support Specialist to join our customer service team, working from a remote location. This role is essential for providing timely and effective technical assistance to our diverse customer base. You will be the first point of contact for users experiencing hardware, software, or network issues, guiding them through troubleshooting steps to resolve problems efficiently. A strong understanding of IT principles, excellent communication skills, and a patient, customer-centric approach are vital for success in this role. As a remote employee, you will leverage our advanced support tools to deliver exceptional service, ensuring high levels of customer satisfaction.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network issues.
- Guide users through step-by-step solutions for technical problems.
- Escalate complex issues to higher-level support teams when necessary.
- Document all support interactions, troubleshooting steps, and resolutions accurately in the ticketing system.
- Maintain a knowledge base of common issues and their solutions.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Identify recurring technical issues and provide feedback to product development teams for improvement.
- Stay up-to-date with product updates and new technologies.
- Contribute to team goals by meeting or exceeding support metrics.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in IT, Computer Science, or a related field is preferred.
- Minimum of 2 years of experience in a technical support or helpdesk role.
- Proficiency in troubleshooting common operating systems (Windows, macOS) and software applications.
- Familiarity with network concepts (TCP/IP, DNS, DHCP).
- Excellent problem-solving and diagnostic skills.
- Outstanding verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Strong customer service orientation and a patient demeanor.
- Ability to manage multiple tasks and prioritize effectively in a remote setting.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
This advertiser has chosen not to accept applicants from your region.
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