2 359 Technical Specialists jobs in Bahrain
Tier 2 Customer Support Specialist - Technical & Product Expertise
00190 Askar, Southern
BHD55000 Annually
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Posted 2 days ago
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Job Description
Our client, a leading provider of innovative software solutions, is seeking a dedicated and technically proficient Tier 2 Customer Support Specialist to join their support team. This hybrid role, based in **Janabiyah, Northern, BH**, requires a balance of on-site collaboration and remote work flexibility. You will be the primary point of contact for resolving complex customer issues, providing in-depth technical assistance, and ensuring customer satisfaction with our cutting-edge products.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat, resolving complex issues related to software functionality, configuration, and integration.
- Troubleshoot and diagnose software problems, identifying root causes and implementing effective solutions.
- Escalate unresolved issues to appropriate internal teams (e.g., development, engineering) with detailed documentation and clear problem descriptions.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides to empower customers and internal support teams.
- Assist customers with product setup, configuration, and best practice utilization to ensure optimal performance.
- Collaborate with the product development team to provide feedback on recurring issues and suggest product enhancements.
- Manage and prioritize a queue of support tickets, ensuring timely and effective resolution within established service level agreements (SLAs).
- Educate customers on new features, updates, and product capabilities.
- Participate in training sessions to stay up-to-date with product knowledge and support procedures.
- Contribute to improving customer support processes and workflows.
- Gather customer feedback and insights to help shape product development and improve customer experience.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in technical customer support, preferably within a software or IT services company.
- Strong understanding of software troubleshooting methodologies and common IT issues.
- Proficiency in using customer support ticketing systems (e.g., Zendesk, Salesforce Service Cloud) and CRM software.
- Excellent analytical and problem-solving skills with a keen attention to detail.
- Exceptional communication, interpersonal, and active listening skills.
- Ability to explain technical concepts clearly and concisely to both technical and non-technical users.
- Experience working in a hybrid work environment, with the ability to transition effectively between remote and on-site duties.
- Customer-centric approach with a passion for helping others.
- Familiarity with scripting languages or database querying is a plus.
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Specialist
442 Northern, Northern
BHD28000 Annually
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Posted today
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Job Description
Our client is seeking a dedicated and technically proficient Technical Support Specialist to provide exceptional assistance to their user base. This role is essential for maintaining smooth operations and ensuring customer satisfaction. The position is based in our office in Shakhura, Northern, BH . You will be the primary point of contact for users experiencing technical difficulties, requiring you to diagnose, troubleshoot, and resolve a wide array of hardware, software, and network issues. Your responsibilities will encompass responding to support tickets, providing clear and concise instructions, escalating complex problems to senior technical teams when necessary, and documenting all troubleshooting steps and resolutions accurately. We are looking for individuals who are patient, possess excellent communication skills, and have a strong aptitude for problem-solving. A solid understanding of operating systems, common software applications, and basic networking principles is crucial. Experience with remote support tools and customer relationship management (CRM) systems is advantageous. You will work closely with various departments to ensure seamless technology integration and support. The ability to multitask and manage time effectively in a fast-paced environment is key. We are committed to fostering a supportive and growth-oriented environment where our employees can thrive. This is an excellent opportunity for someone passionate about technology and dedicated to providing outstanding customer service. If you are a proactive problem-solver with a knack for explaining technical concepts to non-technical users, we encourage you to apply and become an integral part of our client's technical support team. Join us in delivering reliable and efficient IT support.
Key Responsibilities:
Key Responsibilities:
- Provide first-level technical support to end-users via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network issues.
- Escalate unresolved issues to appropriate technical teams.
- Document support interactions and solutions in a ticketing system.
- Install, configure, and maintain hardware and software.
- Assist with user training and provide technical guidance.
- Contribute to the knowledge base with solutions and troubleshooting tips.
- High school diploma or equivalent; Associate's degree in IT or related field preferred.
- 1-2 years of experience in a technical support or helpdesk role.
- Proficiency in Windows and/or macOS operating systems.
- Familiarity with common business software and applications.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Excellent problem-solving and communication skills.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Specialist
233 Jurdab
BHD3000 Annually
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Posted today
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Job Description
Our client is seeking a dedicated and technically proficient Technical Support Specialist to join their thriving customer service team based in Tubli, Capital, BH . This role is pivotal in ensuring our customers receive exceptional support for our diverse range of software products and services. You will be the primary point of contact for customers encountering technical issues, providing timely and effective resolutions. Responsibilities include troubleshooting software and hardware problems, guiding users through installation and configuration processes, and resolving complex technical queries via phone, email, and chat. You will maintain accurate records of customer interactions and technical issues in our CRM system, identifying trends and escalating recurring problems to the development team. A key aspect of this role involves creating and updating knowledge base articles, FAQs, and troubleshooting guides to empower users and reduce support volume. You will also actively participate in team meetings, contributing insights on customer feedback and potential product improvements. The ideal candidate possesses excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users. A strong understanding of operating systems (Windows, macOS), common software applications, and basic networking principles is essential. Experience with ticketing systems and remote desktop support tools is highly preferred. We are looking for a patient, empathetic, and detail-oriented individual who is passionate about problem-solving and committed to delivering outstanding customer service. A Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with at least 2 years of experience in a technical support role, is required. You will be working in a collaborative office environment, contributing to a positive team dynamic and ensuring high levels of customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Specialist
888 Zallaq, Southern
BHD45000 Annually
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Posted 1 day ago
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Job Description
Our client is seeking a customer-focused and technically adept Technical Support Specialist to join their growing support team. This role is primarily remote, providing essential assistance to users encountering technical issues. You will be the first point of contact for resolving hardware, software, and network problems, ensuring a high level of customer satisfaction.
Responsibilities:
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Guide users through step-by-step solutions to technical problems.
- Escalate complex issues to appropriate senior support staff or IT teams when necessary.
- Document all support interactions, issues, and resolutions accurately in the ticketing system.
- Maintain a knowledge base of common issues and their solutions.
- Assist with user account management and access requests.
- Provide support for various operating systems and standard office applications.
- Identify trends in support requests and provide feedback to improve products and services.
- Ensure customer satisfaction by delivering timely and effective technical assistance.
- Participate in team meetings and training sessions to enhance product knowledge and support skills.
- Contribute to a positive and collaborative remote team environment.
- Proven experience in a technical support or helpdesk role.
- Strong understanding of computer hardware, software, and networking fundamentals.
- Proficiency with operating systems (Windows, macOS) and common applications (e.g., Microsoft Office Suite).
- Excellent troubleshooting and problem-solving skills.
- Exceptional customer service and communication skills, with the ability to explain technical concepts clearly.
- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
- Ability to work independently and manage time effectively in a remote setting.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- A patient and empathetic approach to assisting users.
- Certifications such as CompTIA A+ are advantageous.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Specialist
25678 Seef, Capital
BHD60000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their fully remote support team. This role is critical in providing prompt and effective technical assistance to clients, resolving hardware, software, and network issues. You will be the first point of contact for users experiencing technical difficulties, diagnosing problems, and guiding them through step-by-step solutions. The ideal candidate possesses excellent communication skills, a strong technical aptitude, and a genuine desire to help others.
Responsibilities:
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network-related issues.
- Install, configure, and troubleshoot operating systems and application software.
- Assist users with account management, password resets, and access issues.
- Escalate complex technical problems to appropriate senior support staff or specialized teams.
- Document all support interactions, issues, and resolutions accurately in the ticketing system.
- Develop and maintain technical documentation, FAQs, and user guides.
- Proactively monitor system performance and identify potential issues.
- Provide training and guidance to users on software and hardware usage.
- Ensure customer satisfaction by providing timely and effective support.
- Stay updated on product updates, new features, and common troubleshooting techniques.
- Adhere to service level agreements (SLAs) and internal support policies.
- Contribute to the continuous improvement of support processes and knowledge base.
- Identify trends in support requests and report them to management for potential product enhancements.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- 1-3 years of experience in technical support or a similar customer-facing IT role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with common office productivity software (e.g., Microsoft Office Suite, Google Workspace).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Experience with remote desktop tools and ticketing systems.
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication, listening, and interpersonal skills.
- Customer-oriented mindset with a patient and empathetic approach.
- Ability to work independently and manage time effectively in a fully remote environment.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Specialist
602 Galali
BHD45000 Annually
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Posted 2 days ago
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Job Description
Our client is searching for a dedicated and resourceful Technical Support Specialist to manage their customer service operations. This role is crucial for ensuring client satisfaction and maintaining high service standards. The Technical Support Specialist will be the primary point of contact for customers experiencing technical issues, providing timely and effective solutions. Responsibilities include diagnosing and resolving hardware, software, and network problems through phone, email, and chat support. You will be expected to meticulously document all customer interactions, troubleshooting steps, and resolutions in the ticketing system. A key part of the role involves escalating complex issues to senior support teams or relevant departments when necessary, while ensuring follow-through until resolution. Proactive engagement with customers to provide updates and gather feedback is also essential. This position requires strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. You will also contribute to the creation and maintenance of a knowledge base, documenting common issues and their solutions to empower both customers and support staff. The ideal candidate will have a passion for technology and a strong commitment to customer service excellence. This is an excellent opportunity to grow your career in a supportive and fast-paced environment. The role is located in **Sitra, Capital, BH**. We are looking for candidates with at least 2 years of experience in a technical support or helpdesk role, with a proven ability to troubleshoot a wide range of technical problems. A relevant IT certification (e.g., CompTIA A+, Network+) is highly desirable. Strong understanding of operating systems (Windows, macOS), common software applications, and basic networking principles is required. Excellent problem-solving skills, patience, and a customer-centric approach are paramount. Ability to manage multiple tickets simultaneously and prioritize workload effectively is crucial. Join our client and become an integral part of a team dedicated to providing outstanding technical assistance.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Specialist
4110 Askar, Southern
BHD45000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a proactive and customer-focused Technical Support Specialist to join their growing IT department. This role is essential for providing timely and effective technical assistance to internal users and external customers, ensuring smooth operation of IT systems and applications. You will be responsible for troubleshooting hardware and software issues, responding to support requests, and educating users on best practices. The ideal candidate will have a strong technical aptitude, excellent problem-solving skills, and exceptional customer service abilities. Responsibilities include:
- Responding to and resolving technical support tickets via phone, email, and in-person.
- Diagnosing and troubleshooting hardware, software, and network issues.
- Installing, configuring, and maintaining computer hardware, software, and peripherals.
- Providing end-user support and guidance on IT-related matters.
- Creating and updating technical documentation and knowledge base articles.
- Escalating complex issues to senior IT staff or vendors when necessary.
- Assisting with IT asset management and inventory.
- Participating in IT projects and initiatives.
- Ensuring adherence to IT security policies and procedures.
- Monitoring system performance and identifying potential issues.
- Providing training to new users on IT systems and tools.
- Maintaining a high level of customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Specialist
85011 Hamad Town, Northern
BHD45000 Annually
WhatJobs
Posted 3 days ago
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Job Description
Our client is seeking a dedicated and technically adept Technical Support Specialist to join their fully remote customer service team. This role is crucial for providing prompt and effective technical assistance to users encountering issues with our client's software and hardware products. You will be the first point of contact for customers, diagnosing problems, providing solutions, and escalating complex issues as needed. The ideal candidate possesses excellent troubleshooting skills, a patient demeanor, and a passion for helping customers resolve their technical challenges.
Responsibilities:
Qualifications:
This fully remote position offers a great opportunity to grow your career in technical support. You will be part of a supportive team dedicated to providing excellent customer experiences, with a focus on clients in and around Hamad Town, Northern, BH .
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues related to software, hardware, and network connectivity.
- Guide users through step-by-step solutions for technical problems.
- Troubleshoot and identify root causes of reported issues.
- Escalate unresolved issues to higher-level support or development teams.
- Maintain accurate records of customer interactions, troubleshooting steps, and resolutions in a CRM system.
- Create and update knowledge base articles and FAQs to assist users.
- Provide feedback to product development teams on common issues and user suggestions.
- Ensure customer satisfaction by delivering high-quality support.
- Stay updated on product updates and new features.
- Participate in ongoing training to enhance technical knowledge.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Assist with remote system diagnostics and troubleshooting.
- Collaborate with team members to share knowledge and best practices.
Qualifications:
- Proven experience in technical support or a similar customer-facing IT role.
- Strong knowledge of computer hardware, software, operating systems (Windows, macOS), and basic networking concepts.
- Excellent troubleshooting and problem-solving skills.
- Proficiency with remote support tools and ticketing systems.
- Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Patient, empathetic, and customer-focused attitude.
- Ability to work independently and manage time effectively in a remote setting.
- High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
- Experience with specific software relevant to our client's products is highly desirable.
- Ability to multitask and manage multiple support requests simultaneously.
This fully remote position offers a great opportunity to grow your career in technical support. You will be part of a supportive team dedicated to providing excellent customer experiences, with a focus on clients in and around Hamad Town, Northern, BH .
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Specialist
20001 Seef, Capital
BHD55000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a leading technology solutions provider, is seeking a skilled and customer-focused Technical Support Specialist to join their growing team in Seef, Capital, BH . This hybrid role offers the best of both worlds, combining the benefits of in-office collaboration with the flexibility of remote work. The Technical Support Specialist will be responsible for providing timely and effective technical assistance to our client's diverse customer base. You will troubleshoot hardware, software, and network issues, diagnose problems, and implement solutions to ensure customer satisfaction. Key responsibilities include responding to support tickets, managing incoming calls and emails, and documenting technical issues and resolutions. You will work to resolve issues efficiently, escalating complex problems to higher-level support teams when necessary. Maintaining a strong understanding of our client's products and services is crucial. You will assist customers with installation, configuration, and general usage of their technology solutions. Proactive communication and the ability to explain technical concepts in a clear and concise manner to non-technical users are essential. We are looking for an individual with a passion for technology and a commitment to exceptional customer service. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience, is required. Proven experience in a technical support role, with a strong understanding of operating systems (Windows, macOS), network protocols, and common software applications, is necessary. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is a plus. Excellent problem-solving skills, patience, and a customer-centric approach are vital. This is an excellent opportunity for a dedicated technical professional to advance their career within a supportive and innovative environment, offering a competitive salary and benefits package.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Specialist
221 Seef, Capital
BHD48000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a skilled Technical Support Specialist to provide exceptional assistance to users experiencing hardware, software, or network issues. This hybrid role offers the flexibility to work both remotely and from our office located in Jidhafs, Capital, BH , allowing for effective team collaboration and in-person support when needed. You will be the first point of contact for technical queries, diagnosing and resolving a wide range of IT problems via phone, email, and remote access tools. Responsibilities include troubleshooting operating systems, applications, printers, and network connectivity. You will install, configure, and upgrade hardware and software components. Documenting technical issues, solutions, and procedures in a knowledge base is crucial for efficient problem-solving and training. Providing end-user training and guidance on IT best practices is also a key aspect of this role. The ideal candidate possesses strong technical aptitude, excellent problem-solving skills, and a customer-centric approach. Proficiency in Windows and macOS operating systems, Microsoft Office Suite, and common networking protocols is essential. Experience with ticketing systems (e.g., Jira, Zendesk) and remote support tools (e.g., TeamViewer, AnyDesk) is highly desirable. You must be able to explain technical concepts clearly and concisely to non-technical users. The ability to manage multiple support requests simultaneously, prioritize effectively, and work independently or as part of a team is critical. This role requires a commitment to providing timely and effective technical solutions.
This advertiser has chosen not to accept applicants from your region.
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