2 359 Technical Specialists jobs in Bahrain
Tier 2 Customer Support Specialist - Technical & Product Expertise
Posted 2 days ago
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Job Description
Key Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat, resolving complex issues related to software functionality, configuration, and integration.
- Troubleshoot and diagnose software problems, identifying root causes and implementing effective solutions.
- Escalate unresolved issues to appropriate internal teams (e.g., development, engineering) with detailed documentation and clear problem descriptions.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides to empower customers and internal support teams.
- Assist customers with product setup, configuration, and best practice utilization to ensure optimal performance.
- Collaborate with the product development team to provide feedback on recurring issues and suggest product enhancements.
- Manage and prioritize a queue of support tickets, ensuring timely and effective resolution within established service level agreements (SLAs).
- Educate customers on new features, updates, and product capabilities.
- Participate in training sessions to stay up-to-date with product knowledge and support procedures.
- Contribute to improving customer support processes and workflows.
- Gather customer feedback and insights to help shape product development and improve customer experience.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in technical customer support, preferably within a software or IT services company.
- Strong understanding of software troubleshooting methodologies and common IT issues.
- Proficiency in using customer support ticketing systems (e.g., Zendesk, Salesforce Service Cloud) and CRM software.
- Excellent analytical and problem-solving skills with a keen attention to detail.
- Exceptional communication, interpersonal, and active listening skills.
- Ability to explain technical concepts clearly and concisely to both technical and non-technical users.
- Experience working in a hybrid work environment, with the ability to transition effectively between remote and on-site duties.
- Customer-centric approach with a passion for helping others.
- Familiarity with scripting languages or database querying is a plus.
Technical Support Specialist
Posted today
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Job Description
Key Responsibilities:
- Provide first-level technical support to end-users via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network issues.
- Escalate unresolved issues to appropriate technical teams.
- Document support interactions and solutions in a ticketing system.
- Install, configure, and maintain hardware and software.
- Assist with user training and provide technical guidance.
- Contribute to the knowledge base with solutions and troubleshooting tips.
- High school diploma or equivalent; Associate's degree in IT or related field preferred.
- 1-2 years of experience in a technical support or helpdesk role.
- Proficiency in Windows and/or macOS operating systems.
- Familiarity with common business software and applications.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Excellent problem-solving and communication skills.
Technical Support Specialist
Posted today
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Job Description
Technical Support Specialist
Posted 1 day ago
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Job Description
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Guide users through step-by-step solutions to technical problems.
- Escalate complex issues to appropriate senior support staff or IT teams when necessary.
- Document all support interactions, issues, and resolutions accurately in the ticketing system.
- Maintain a knowledge base of common issues and their solutions.
- Assist with user account management and access requests.
- Provide support for various operating systems and standard office applications.
- Identify trends in support requests and provide feedback to improve products and services.
- Ensure customer satisfaction by delivering timely and effective technical assistance.
- Participate in team meetings and training sessions to enhance product knowledge and support skills.
- Contribute to a positive and collaborative remote team environment.
- Proven experience in a technical support or helpdesk role.
- Strong understanding of computer hardware, software, and networking fundamentals.
- Proficiency with operating systems (Windows, macOS) and common applications (e.g., Microsoft Office Suite).
- Excellent troubleshooting and problem-solving skills.
- Exceptional customer service and communication skills, with the ability to explain technical concepts clearly.
- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
- Ability to work independently and manage time effectively in a remote setting.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- A patient and empathetic approach to assisting users.
- Certifications such as CompTIA A+ are advantageous.
Technical Support Specialist
Posted 2 days ago
Job Viewed
Job Description
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network-related issues.
- Install, configure, and troubleshoot operating systems and application software.
- Assist users with account management, password resets, and access issues.
- Escalate complex technical problems to appropriate senior support staff or specialized teams.
- Document all support interactions, issues, and resolutions accurately in the ticketing system.
- Develop and maintain technical documentation, FAQs, and user guides.
- Proactively monitor system performance and identify potential issues.
- Provide training and guidance to users on software and hardware usage.
- Ensure customer satisfaction by providing timely and effective support.
- Stay updated on product updates, new features, and common troubleshooting techniques.
- Adhere to service level agreements (SLAs) and internal support policies.
- Contribute to the continuous improvement of support processes and knowledge base.
- Identify trends in support requests and report them to management for potential product enhancements.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- 1-3 years of experience in technical support or a similar customer-facing IT role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with common office productivity software (e.g., Microsoft Office Suite, Google Workspace).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Experience with remote desktop tools and ticketing systems.
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication, listening, and interpersonal skills.
- Customer-oriented mindset with a patient and empathetic approach.
- Ability to work independently and manage time effectively in a fully remote environment.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.
Technical Support Specialist
Posted 2 days ago
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Job Description
Technical Support Specialist
Posted 2 days ago
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Job Description
- Responding to and resolving technical support tickets via phone, email, and in-person.
- Diagnosing and troubleshooting hardware, software, and network issues.
- Installing, configuring, and maintaining computer hardware, software, and peripherals.
- Providing end-user support and guidance on IT-related matters.
- Creating and updating technical documentation and knowledge base articles.
- Escalating complex issues to senior IT staff or vendors when necessary.
- Assisting with IT asset management and inventory.
- Participating in IT projects and initiatives.
- Ensuring adherence to IT security policies and procedures.
- Monitoring system performance and identifying potential issues.
- Providing training to new users on IT systems and tools.
- Maintaining a high level of customer satisfaction.
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Technical Support Specialist
Posted 3 days ago
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Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues related to software, hardware, and network connectivity.
- Guide users through step-by-step solutions for technical problems.
- Troubleshoot and identify root causes of reported issues.
- Escalate unresolved issues to higher-level support or development teams.
- Maintain accurate records of customer interactions, troubleshooting steps, and resolutions in a CRM system.
- Create and update knowledge base articles and FAQs to assist users.
- Provide feedback to product development teams on common issues and user suggestions.
- Ensure customer satisfaction by delivering high-quality support.
- Stay updated on product updates and new features.
- Participate in ongoing training to enhance technical knowledge.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Assist with remote system diagnostics and troubleshooting.
- Collaborate with team members to share knowledge and best practices.
Qualifications:
- Proven experience in technical support or a similar customer-facing IT role.
- Strong knowledge of computer hardware, software, operating systems (Windows, macOS), and basic networking concepts.
- Excellent troubleshooting and problem-solving skills.
- Proficiency with remote support tools and ticketing systems.
- Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Patient, empathetic, and customer-focused attitude.
- Ability to work independently and manage time effectively in a remote setting.
- High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
- Experience with specific software relevant to our client's products is highly desirable.
- Ability to multitask and manage multiple support requests simultaneously.
This fully remote position offers a great opportunity to grow your career in technical support. You will be part of a supportive team dedicated to providing excellent customer experiences, with a focus on clients in and around Hamad Town, Northern, BH .
Technical Support Specialist
Posted 3 days ago
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Technical Support Specialist
Posted 4 days ago
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