555 Technical Specialists jobs in Bahrain
Technical Support
Manama, Capital
Premium Technology, Inc.
Posted today
Job Viewed
Job Description
**Principal responsibilities**:
- Handle all customer requests and educate them on company product
- Provide quality service in the areas of handling inquiries, troubleshooting, and system assistance
- Handle escalated calls in an efficient, professional, and understanding manner
- Be proactive in finding better ways to improve the customer experience
**Job Qualifications**:
- Dedicated and results driven
- 3+ years of experience providing customer service
- High commitment to customer satisfaction
- Expert verbal and written communication skills with ability to communicate clearly and professionally
- Strong listening skills with careful attention to detail
- Strong written and oral communication skills in English
**Job Types**: Full-time, Permanent
Pay: From BD700.000 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
**Language**:
- English (required)
Work Remotely:
- Yes
- Handle all customer requests and educate them on company product
- Provide quality service in the areas of handling inquiries, troubleshooting, and system assistance
- Handle escalated calls in an efficient, professional, and understanding manner
- Be proactive in finding better ways to improve the customer experience
**Job Qualifications**:
- Dedicated and results driven
- 3+ years of experience providing customer service
- High commitment to customer satisfaction
- Expert verbal and written communication skills with ability to communicate clearly and professionally
- Strong listening skills with careful attention to detail
- Strong written and oral communication skills in English
**Job Types**: Full-time, Permanent
Pay: From BD700.000 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
**Language**:
- English (required)
Work Remotely:
- Yes
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Specialist
33170 Shahrakan
BHD70000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly growing technology company, is seeking a highly skilled and customer-focused Technical Support Specialist to join their remote-first support team. In this role, you will be the primary point of contact for customers experiencing technical issues with our client's software products. You will diagnose, troubleshoot, and resolve complex technical problems, ensuring a high level of customer satisfaction. This is a fully remote position, requiring excellent communication skills and the ability to work independently while being part of a distributed team.
Responsibilities:
Responsibilities:
- Provide timely and effective technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot software and hardware issues, identifying root causes.
- Guide users through step-by-step solutions to resolve technical problems.
- Document all support interactions, issues, and resolutions accurately in the CRM system.
- Escalate complex issues to senior support staff or development teams when necessary.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Identify trends in customer issues and provide feedback to the product and engineering teams.
- Assist with user onboarding and training on product features and functionalities.
- Maintain a high level of customer satisfaction through professional and empathetic interactions.
- Stay up-to-date with product updates, new features, and common technical challenges.
- Proven experience in a technical support or helpdesk role, preferably in a software environment.
- Strong understanding of computer hardware, operating systems (Windows, macOS), and network troubleshooting.
- Proficiency with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Excellent analytical and problem-solving skills.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Customer-centric attitude with a passion for helping others.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Experience supporting SaaS products is a plus.
- Ability to work independently and collaboratively within a remote team structure.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Specialist
230 Ghuraifa, Capital
BHD40000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a motivated and technically adept Technical Support Specialist to join their growing IT team in Budaiya, Northern, BH . This role involves providing high-level technical assistance and solutions to internal and external customers, resolving complex IT issues, and ensuring optimal system performance. The ideal candidate will have a strong foundation in troubleshooting hardware, software, and network problems, coupled with excellent customer service skills. You will be part of a collaborative environment, working to maintain the efficiency and reliability of our client's technology infrastructure. This hybrid role offers a blend of in-office and remote work flexibility.
Key responsibilities include:
Key responsibilities include:
- Providing first-level and second-level technical support to users via phone, email, and remote access tools.
- Diagnosing and resolving hardware, software, and network-related incidents and requests.
- Installing, configuring, and upgrading computer hardware and software.
- Setting up and maintaining user accounts and permissions.
- Troubleshooting and repairing a range of IT equipment.
- Documenting all support requests, troubleshooting steps, and resolutions in the ticketing system.
- Assisting with IT asset management and inventory control.
- Providing guidance and training to users on IT best practices and system usage.
- Escalating complex issues to senior IT staff or external vendors as needed.
- Contributing to the development of IT support knowledge base and documentation.
- Participating in IT projects and initiatives as required.
- Ensuring timely and effective resolution of all support tickets to maintain high customer satisfaction.
- Associate's degree or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Proven experience in technical support or a similar IT helpdesk role.
- Strong knowledge of operating systems (Windows, macOS, Linux).
- Experience with hardware and software troubleshooting.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Excellent problem-solving and diagnostic skills.
- Outstanding customer service and communication abilities.
- Ability to manage multiple tasks and prioritize effectively.
- Experience with IT support ticketing systems (e.g., Zendesk, ServiceNow).
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Specialist
922 Southern, Southern
BHD50000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and technically adept Technical Support Specialist to join their growing team in **Nuwaidrat, Southern, BH**. This role is crucial for maintaining high levels of customer satisfaction by providing timely and effective technical assistance. You will be the first point of contact for users experiencing technical difficulties with our products and services. The ideal candidate will have a passion for problem-solving, excellent communication skills, and a strong technical aptitude across a range of hardware and software issues. You will be responsible for diagnosing issues, guiding users through troubleshooting steps, escalating complex problems to senior support teams when necessary, and documenting all interactions and resolutions.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical hardware and software issues, ensuring minimal disruption to user operations.
- Provide clear and concise instructions to users during troubleshooting processes.
- Escalate unresolved issues to appropriate internal teams (e.g., Level 2 support, engineering) with detailed problem descriptions.
- Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.
- Contribute to the development and maintenance of a comprehensive knowledge base, including FAQs and troubleshooting guides.
- Identify recurring technical issues and provide feedback to product development teams for potential improvements.
- Assist in the setup and configuration of user accounts and hardware.
- Stay up-to-date with the latest technological advancements and product updates.
- Proactively identify opportunities to improve the customer support experience.
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of operating systems (Windows, macOS), common software applications, and network troubleshooting.
- Familiarity with ticketing systems and CRM software.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Patience, empathy, and a customer-centric attitude.
- Ability to work independently and as part of a collaborative team.
- Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Experience with (mention specific software/hardware if applicable, e.g., cloud platforms, specific CRM, etc.) is a plus.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Specialist
401 Jaww, Southern
BHD50000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and technically proficient Technical Support Specialist to join their remote customer service team. This role is crucial for providing timely and effective technical assistance to users experiencing issues with our software and hardware products. The ideal candidate will possess excellent troubleshooting skills, a patient demeanor, and a strong ability to communicate technical information clearly to both technical and non-technical users. You will be responsible for diagnosing problems, guiding users through resolution steps, escalating complex issues when necessary, and documenting support interactions. A commitment to providing exceptional customer service and a proactive approach to problem-solving are essential. This position offers the opportunity to work from anywhere within Bahrain, supporting a diverse user base.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and technical issues via phone, email, and chat in a prompt and professional manner.
- Diagnose and troubleshoot hardware, software, and network-related problems.
- Provide step-by-step technical guidance to users on product features and functionalities.
- Escalate unresolved issues to appropriate internal teams (e.g., development, engineering) with detailed documentation.
- Document all support interactions, troubleshooting steps, and resolutions accurately in the ticketing system.
- Create and maintain a knowledge base of common issues and their solutions.
- Identify trends in customer support requests and provide feedback to product development teams for improvement.
- Assist with user onboarding and training on product usage.
- Ensure customer satisfaction by providing efficient and effective technical support.
- Stay up-to-date with product updates, new features, and common technical issues.
- Follow established support procedures and guidelines.
- Proactively identify opportunities to improve the customer support process.
- High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science, IT, or a related field is preferred.
- Minimum of 3 years of experience in technical support or a similar customer-facing IT role.
- Strong knowledge of operating systems (Windows, macOS, Linux), common software applications, and basic networking concepts.
- Experience with troubleshooting hardware and software issues.
- Excellent problem-solving and analytical skills.
- Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Patience, empathy, and a customer-centric attitude.
- Proficiency with helpdesk ticketing systems (e.g., Zendesk, Jira Service Management).
- Ability to work independently and manage time effectively in a remote environment.
- Experience with remote support tools is advantageous.
- Familiarity with CRM systems is a plus.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Specialist
211 Jaww, Southern
BHD45000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a proactive and technically adept Technical Support Specialist to join their dynamic customer service team. This hybrid role, based in A'ali, Northern, BH , offers a blend of in-office collaboration and remote flexibility. You will be the primary point of contact for customers experiencing technical difficulties with our client's diverse range of products and services. Your core responsibilities will include diagnosing and resolving hardware, software, and network issues efficiently and effectively. This involves troubleshooting problems via phone, email, and remote desktop tools. You will meticulously document all customer interactions, issues, and resolutions in the company's ticketing system, ensuring accurate and up-to-date records. Escalating complex issues to higher-level support teams or relevant departments when necessary will be a crucial part of your day-to-day activities. Furthermore, you will contribute to the development and maintenance of a comprehensive knowledge base, creating helpful articles and FAQs to empower customers and colleagues. Providing exceptional customer service, demonstrating patience, empathy, and clear communication, is paramount. The ideal candidate will have a strong understanding of IT systems, operating platforms (Windows, macOS), and common software applications. Experience with network troubleshooting (TCP/IP, DNS, DHCP) and familiarity with CRM or ticketing systems are essential. Excellent problem-solving skills, a logical approach to diagnostics, and the ability to remain calm under pressure are required. A passion for technology and a genuine desire to help people resolve their technical challenges are key attributes we are looking for. This role requires a candidate who can adapt to changing technologies and product updates, ensuring continuous learning and development. Join us and be a vital part of ensuring our customers have a seamless and positive experience with our technology.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Specialist
257 Jaww, Southern
BHD55000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Join a leading IT solutions provider as a Technical Support Specialist, based in **A'ali, Northern, BH**. This role offers a hybrid work model, combining essential on-site support with the flexibility of remote work for specific tasks. You will be the primary point of contact for clients experiencing technical difficulties with hardware, software, or network issues. Responsibilities include diagnosing and resolving complex technical problems, providing step-by-step guidance to users, and escalating unresolved issues to higher-level support teams. You will maintain detailed records of support interactions, track issue resolution, and contribute to the knowledge base with solutions and troubleshooting guides. A strong understanding of operating systems (Windows, macOS), common software applications, and network fundamentals is essential. Experience with remote support tools and ticketing systems is required. Excellent problem-solving and analytical skills are crucial for quickly identifying root causes and implementing effective solutions. The ideal candidate possesses outstanding customer service skills, with the ability to communicate technical information clearly and concisely to both technical and non-technical users. You should be patient, empathetic, and possess a strong desire to help others. While the role is hybrid, frequent client interaction and potential on-site troubleshooting may be necessary. This position offers a competitive salary, a comprehensive benefits package, and opportunities for professional development and certifications within the IT support field. If you are passionate about technology and helping people resolve their technical challenges, this is the role for you.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Specialist
115 Saar, Northern
BHD55000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically proficient Technical Support Specialist to join their growing, fully remote customer service team. This role is crucial for providing exceptional technical assistance to clients, resolving hardware and software issues efficiently, and ensuring high levels of customer satisfaction. The ideal candidate will possess strong troubleshooting skills, excellent communication abilities, and a deep understanding of common IT systems and applications.
Responsibilities:
Qualifications:
This is a fully remote position supporting customers located in and around **Saar, Northern, BH**, offering the flexibility to work from home. If you are passionate about helping people and have a strong technical aptitude, we encourage you to apply.
Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network-related issues.
- Guide users through step-by-step solutions for technical problems.
- Escalate complex issues to senior support engineers or relevant departments when necessary.
- Maintain accurate records of customer interactions and issues resolved in the ticketing system.
- Contribute to the knowledge base by documenting common problems and their solutions.
- Assist with the setup and configuration of user accounts and systems.
- Ensure timely and satisfactory resolution of all customer support requests.
- Provide feedback to product development teams on recurring issues and potential improvements.
- Stay updated on product knowledge and technical support best practices.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in technical support or a similar customer-facing IT role.
- Strong understanding of operating systems (Windows, macOS, Linux), common software applications, and basic networking concepts.
- Excellent troubleshooting and problem-solving abilities.
- Exceptional customer service and communication skills, both written and verbal.
- Ability to explain technical concepts clearly to non-technical users.
- Proficiency with helpdesk software and remote support tools.
- Ability to work independently and manage time effectively in a remote environment.
- A patient and empathetic approach to customer interactions.
- Willingness to learn and adapt to new technologies.
This is a fully remote position supporting customers located in and around **Saar, Northern, BH**, offering the flexibility to work from home. If you are passionate about helping people and have a strong technical aptitude, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Specialist
601 Northern, Northern
BHD45000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is looking for a dedicated and resourceful Technical Support Specialist to join their expanding customer service team. This fully remote position is ideal for individuals with a passion for technology and a talent for troubleshooting complex issues. You will be the first point of contact for customers seeking assistance with our suite of software products, providing timely and effective solutions. Your role will involve diagnosing technical problems, guiding users through step-by-step solutions, and escalating issues when necessary. Exceptional communication and problem-solving skills are essential to ensure a positive customer experience. Key responsibilities include:
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. At least 2 years of experience in a technical support or helpdesk role is required. Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts is essential. Proficiency in troubleshooting common technical issues is a must. Excellent communication skills, both written and verbal, are critical for effective customer interaction. The ability to explain technical concepts in a clear and concise manner to non-technical users is vital. This is a remote-first role, meaning you will work entirely from your home office. We provide comprehensive training and support to ensure your success. The ideal candidate will be self-motivated, organized, and possess a strong work ethic, thriving in an autonomous work environment. We utilize advanced collaboration tools to maintain seamless team communication and support. This role offers a fantastic opportunity to grow your career in the tech industry while enjoying the flexibility of a remote position. Successful candidates will be proactive in their learning and problem-solving, demonstrating a commitment to providing outstanding support.
- Providing technical support to customers via phone, email, and chat.
- Diagnosing and resolving software and hardware issues.
- Guiding customers through product features and functionalities.
- Documenting customer interactions and troubleshooting steps in our CRM system.
- Identifying and escalating recurring technical issues to the development team.
- Creating and updating knowledge base articles and FAQs.
- Proactively identifying opportunities to improve the customer support process.
- Testing new software releases to identify potential issues before customer deployment.
- Collaborating with sales and product teams to provide customer feedback.
- Ensuring customer satisfaction through efficient and professional support.
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. At least 2 years of experience in a technical support or helpdesk role is required. Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts is essential. Proficiency in troubleshooting common technical issues is a must. Excellent communication skills, both written and verbal, are critical for effective customer interaction. The ability to explain technical concepts in a clear and concise manner to non-technical users is vital. This is a remote-first role, meaning you will work entirely from your home office. We provide comprehensive training and support to ensure your success. The ideal candidate will be self-motivated, organized, and possess a strong work ethic, thriving in an autonomous work environment. We utilize advanced collaboration tools to maintain seamless team communication and support. This role offers a fantastic opportunity to grow your career in the tech industry while enjoying the flexibility of a remote position. Successful candidates will be proactive in their learning and problem-solving, demonstrating a commitment to providing outstanding support.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Specialist
235 Saar, Northern
BHD45000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
We are seeking a highly skilled and customer-focused Technical Support Specialist to join our growing team. This fully remote position allows you to provide expert technical assistance and resolve issues for our diverse client base. You will be the first point of contact for users experiencing technical difficulties with our software and hardware products. Your primary goal will be to deliver timely, accurate, and empathetic support, ensuring a positive customer experience. This role requires excellent troubleshooting skills, a deep understanding of technology, and the ability to communicate technical information clearly to both technical and non-technical users.
Responsibilities:
Qualifications:
Responsibilities:
- Provide remote technical support via phone, email, and chat to end-users.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Guide users through step-by-step solutions to technical problems.
- Escalate complex issues to senior support teams or relevant departments when necessary.
- Document all support interactions, solutions, and feedback in the ticketing system.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Assist with the installation, configuration, and maintenance of software and hardware.
- Identify recurring technical issues and provide feedback for product improvement.
- Stay current with product updates, new technologies, and support best practices.
- Maintain a high level of customer satisfaction by delivering prompt and effective support.
- Manage multiple support tickets simultaneously while maintaining attention to detail.
Qualifications:
- Associate's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 2 years of experience in a technical support or helpdesk role.
- Strong troubleshooting and problem-solving skills.
- Excellent knowledge of operating systems (Windows, macOS, Linux), common software applications, and networking concepts.
- Proficiency with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Ability to work independently and manage time effectively in a remote setting.
- Customer-oriented approach with a passion for helping others.
- Familiarity with cloud computing environments is a plus.
- Adaptability and willingness to learn new technologies.
This advertiser has chosen not to accept applicants from your region.
9