What Jobs are available for Technical Staff in Bahrain?
Showing 3792 Technical Staff jobs in Bahrain
Customer Support Specialist - Technical Services
65432 Riffa, Southern
BHD55000 Annually
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their technical services team. In this fully remote role, you will be the primary point of contact for customers, providing exceptional support and troubleshooting for our range of products and services. Your ability to clearly communicate technical information, resolve issues efficiently, and maintain a high level of customer satisfaction will be key to your success. This position offers the flexibility of working from home while contributing to a positive customer experience.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and support requests via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues related to our software and hardware products.
- Guide customers through troubleshooting steps and provide clear, concise instructions.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Maintain accurate and detailed records of customer interactions, issues, and resolutions in our CRM system.
- Identify trends in customer issues and provide feedback to the product and development teams for potential improvements.
- Contribute to the development and maintenance of our knowledge base and FAQ resources.
- Proactively identify opportunities to improve the customer support process and customer experience.
- Build rapport with customers and ensure a high level of satisfaction with every interaction.
- Stay up-to-date with product updates, new features, and common technical issues.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in a customer service or technical support role (minimum 2 years).
- Excellent communication, active listening, and problem-solving skills.
- Familiarity with common operating systems (Windows, macOS) and troubleshooting techniques.
- Experience with CRM software and ticketing systems (e.g., Zendesk, HubSpot).
- Ability to explain technical concepts clearly to non-technical users.
- Patience, empathy, and a customer-centric approach.
- Strong organizational skills and ability to manage multiple tasks simultaneously.
- Ability to work independently and as part of a remote team.
- Must be located in or able to work from the general vicinity of Riffa, Southern, BH , but the role is fully remote.
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0
Customer Support Manager - Technical Services
550 Riffa, Southern
BHD85000 Annually
WhatJobs
Posted 23 days ago
Job Viewed
Job Description
Our client is seeking a motivated and experienced Customer Support Manager to lead their Technical Services helpdesk team in **Riffa, Southern, BH**. This leadership role is responsible for ensuring the highest levels of customer satisfaction by managing the day-to-day operations of the support team, optimizing support processes, and fostering a customer-centric culture. You will oversee ticket management, ensuring timely and effective resolution of customer inquiries and technical issues. Key responsibilities include recruiting, training, and mentoring support agents, setting performance goals, and conducting regular performance reviews. The Customer Support Manager will also be responsible for analyzing support metrics, identifying trends, and implementing strategies to improve first-contact resolution rates, reduce response times, and enhance overall service quality. Experience in developing and maintaining comprehensive knowledge bases and support documentation is essential. You will act as a point of escalation for complex customer issues, collaborating with other departments to ensure prompt resolution. A proven track record in managing a technical support team, ideally within the SaaS or IT services industry, is required. Strong leadership, communication, problem-solving, and organizational skills are paramount. A Bachelor's degree in Business Administration, Information Technology, or a related field is preferred. This is a fantastic opportunity to make a significant contribution to customer success and shape the future of technical support.
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1
Remote Customer Support Lead - Technical Services
24551 Muharraq, Muharraq
BHD26 Hourly
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Customer Support Lead to manage and inspire a remote team of support professionals. This is a fully remote position, offering the flexibility to work from anywhere within a designated region, with a focus on delivering exceptional technical support to our diverse customer base. As a Lead, you will be instrumental in setting performance benchmarks, training new hires, resolving escalated customer issues, and ensuring adherence to our client's high standards of service quality. You will champion best practices in customer service and contribute to the continuous improvement of support processes.
Key Responsibilities:
Key Responsibilities:
- Lead, mentor, and motivate a remote team of customer support representatives, fostering a positive and productive work environment.
- Set clear performance expectations and monitor team metrics, including response times, resolution rates, and customer satisfaction scores.
- Handle escalated customer inquiries and complex technical issues, providing timely and effective solutions.
- Develop and deliver comprehensive training programs for new and existing support staff on products, services, and support procedures.
- Collaborate with other departments, such as product development and engineering, to identify and resolve recurring customer issues.
- Create and maintain internal knowledge base articles and customer-facing FAQs to empower self-service support.
- Implement and refine customer support workflows and best practices to enhance efficiency and effectiveness.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Analyze customer feedback and support data to identify trends and areas for improvement.
- Ensure consistent application of company policies and procedures across the support team.
- Champion a customer-centric approach, ensuring every interaction is positive and supportive.
- Prepare reports on team performance, customer insights, and support trends for management.
- Proven experience in a customer support role, with at least 2 years in a leadership or supervisory capacity.
- Demonstrated experience managing and motivating remote teams.
- Strong technical aptitude and ability to quickly learn new software and systems.
- Excellent problem-solving, critical thinking, and decision-making skills.
- Exceptional communication, interpersonal, and active listening skills.
- Proficiency in using customer support software (e.g., Zendesk, Intercom, Salesforce Service Cloud).
- Experience with knowledge base management and content creation.
- Ability to work independently and manage time effectively in a remote setting.
- Bachelor's degree in a relevant field or equivalent practical experience.
- A passion for customer advocacy and delivering outstanding service.
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2
Customer Support Team Lead - Technical Services
442 Tubli
BHD58000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an experienced and motivated Customer Support Team Lead to manage their Technical Services helpdesk operations in Sitra, Capital, BH . This hybrid role offers a blend of on-site collaboration and remote flexibility. You will be responsible for leading a team of customer support representatives, ensuring the delivery of high-quality technical assistance to clients. Your duties will include coaching and mentoring team members, monitoring performance metrics, handling escalated customer issues, and developing strategies to improve customer satisfaction and first-contact resolution rates. The ideal candidate will have a strong background in customer service, particularly in a technical support environment, coupled with proven leadership abilities. You will work closely with other departments to resolve complex technical problems and ensure a seamless customer experience. This is an excellent opportunity to contribute to a customer-centric organization and make a significant impact on client retention and satisfaction. This role is based in Sitra, Capital, BH , with a hybrid work arrangement combining office and remote days.
Responsibilities:
Qualifications: Bachelor's degree in a relevant field or equivalent work experience. Minimum of 4 years of experience in customer support, with at least 2 years in a team lead or supervisory role. Strong technical aptitude and understanding of common IT issues. Excellent communication, interpersonal, and problem-solving skills. Proven ability to coach and develop team members. Experience with CRM and helpdesk software (e.g., Zendesk, Salesforce Service Cloud). Ability to work effectively in a hybrid work environment. Familiarity with technical troubleshooting methodologies. Located in Sitra, Capital, BH , with a requirement for regular office presence.
Responsibilities:
- Lead, train, and motivate a team of customer support representatives.
- Oversee daily operations of the technical support helpdesk.
- Monitor team performance and key performance indicators (KPIs).
- Handle and resolve escalated customer technical issues promptly and effectively.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Ensure adherence to service level agreements (SLAs).
- Collaborate with IT and product development teams to identify and resolve product issues.
- Create and maintain support documentation and knowledge base articles.
- Conduct regular team meetings and one-on-one performance reviews.
- Identify training needs and opportunities for professional development within the team.
Qualifications: Bachelor's degree in a relevant field or equivalent work experience. Minimum of 4 years of experience in customer support, with at least 2 years in a team lead or supervisory role. Strong technical aptitude and understanding of common IT issues. Excellent communication, interpersonal, and problem-solving skills. Proven ability to coach and develop team members. Experience with CRM and helpdesk software (e.g., Zendesk, Salesforce Service Cloud). Ability to work effectively in a hybrid work environment. Familiarity with technical troubleshooting methodologies. Located in Sitra, Capital, BH , with a requirement for regular office presence.
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3
Customer Support Team Lead, Technical Services
BH14 Galali
BHD70000 Annually
WhatJobs
Posted 26 days ago
Job Viewed
Job Description
Our client, a fast-growing technology company specializing in SaaS solutions, is looking for a dynamic and experienced Customer Support Team Lead to manage and mentor their high-performing remote support team. This crucial role involves ensuring exceptional customer satisfaction by leading a team of support specialists in resolving technical issues promptly and effectively. The Team Lead will be responsible for setting performance standards, monitoring team productivity, and implementing best practices in customer service and technical support.
Key responsibilities include supervising daily operations, assigning tasks, and ensuring all customer inquiries and issues are addressed within service level agreements (SLAs). You will provide guidance and coaching to team members, conduct regular performance reviews, and identify training needs to foster professional development. The Team Lead will also be responsible for analyzing support trends, identifying recurring issues, and collaborating with product and engineering teams to drive improvements and implement solutions. Handling escalated customer issues and acting as a point of escalation for complex technical problems will also be part of the role. Contributing to the development of support documentation, knowledge base articles, and training materials will be essential to enhance the team's efficiency and customer self-service capabilities.
The ideal candidate will have a minimum of 4 years of experience in customer support, with at least 2 years in a leadership or supervisory role. Previous experience in a technical support environment, preferably within the SaaS or software industry, is highly desirable. A strong understanding of ticketing systems (e.g., Zendesk, ServiceNow) and CRM software is required. Excellent problem-solving, communication, and interpersonal skills are essential for effective team leadership and customer interaction. The ability to motivate a remote team, manage performance, and maintain high morale in a virtual setting is crucial. A Bachelor's degree in a related field or equivalent practical experience is preferred. This is an excellent opportunity for a motivated individual to make a significant impact on customer success within a cutting-edge organization, working entirely from home.
Location: This role is based in Sanad, Capital, BH , and is a fully remote position.
Key responsibilities include supervising daily operations, assigning tasks, and ensuring all customer inquiries and issues are addressed within service level agreements (SLAs). You will provide guidance and coaching to team members, conduct regular performance reviews, and identify training needs to foster professional development. The Team Lead will also be responsible for analyzing support trends, identifying recurring issues, and collaborating with product and engineering teams to drive improvements and implement solutions. Handling escalated customer issues and acting as a point of escalation for complex technical problems will also be part of the role. Contributing to the development of support documentation, knowledge base articles, and training materials will be essential to enhance the team's efficiency and customer self-service capabilities.
The ideal candidate will have a minimum of 4 years of experience in customer support, with at least 2 years in a leadership or supervisory role. Previous experience in a technical support environment, preferably within the SaaS or software industry, is highly desirable. A strong understanding of ticketing systems (e.g., Zendesk, ServiceNow) and CRM software is required. Excellent problem-solving, communication, and interpersonal skills are essential for effective team leadership and customer interaction. The ability to motivate a remote team, manage performance, and maintain high morale in a virtual setting is crucial. A Bachelor's degree in a related field or equivalent practical experience is preferred. This is an excellent opportunity for a motivated individual to make a significant impact on customer success within a cutting-edge organization, working entirely from home.
Location: This role is based in Sanad, Capital, BH , and is a fully remote position.
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4
Senior Technical Field Service Engineer
5005 Riffa, Southern
BHD85000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Technical Field Service Engineer to provide expert support for sophisticated industrial equipment. This is a fully remote position, enabling you to manage your service calls and client interactions from your home base. You will be responsible for the installation, maintenance, troubleshooting, and repair of complex machinery, ensuring optimal performance and client satisfaction. This role requires a strong technical aptitude, excellent problem-solving skills, and the ability to work independently in diverse client environments.
Responsibilities:
Responsibilities:
- Perform on-site installation, calibration, and commissioning of advanced technical equipment.
- Conduct routine maintenance and preventative services to ensure operational reliability.
- Diagnose and resolve complex technical issues, including hardware, software, and mechanical problems, through systematic troubleshooting.
- Provide expert technical support and guidance to clients, fostering strong customer relationships.
- Develop and deliver technical training to customer personnel on equipment operation and maintenance.
- Prepare detailed service reports, documenting all activities, findings, and resolutions.
- Manage inventory of spare parts and tools, ensuring availability for service calls.
- Adhere to all safety protocols and company policies while on client sites.
- Collaborate with the engineering and support teams to escalate and resolve challenging technical issues.
- Identify opportunities for product and service improvements based on field experience.
- Effectively manage your schedule and travel logistics for remote service operations.
- Maintain up-to-date knowledge of product lines and service procedures through continuous training.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
- Minimum of 5 years of experience in field service engineering, technical support, or a similar role, preferably with complex industrial machinery.
- Proven ability to troubleshoot and repair sophisticated electromechanical systems.
- Strong understanding of control systems, PLCs, hydraulics, and pneumatics.
- Excellent diagnostic and problem-solving skills with a methodical approach.
- Exceptional customer service and communication skills, with the ability to explain technical concepts clearly.
- Ability to work independently with minimal supervision and manage time effectively in a remote setting.
- Proficiency in using diagnostic tools, multimeters, and oscilloscopes.
- Willingness to travel extensively to client sites as required.
- Valid driver's license and a clean driving record.
- Knowledge of specific industry equipment (e.g., automation, manufacturing, medical devices) is a plus.
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5
Technical Support Specialist - Cloud Services
00234 Arad
BHD75000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Technical Support Specialist with expertise in cloud services to join their growing customer service team. This is a hybrid role, offering a blend of remote work flexibility and on-site collaboration opportunities in Tubli, Capital, BH . You will be responsible for providing advanced technical assistance to clients, troubleshooting complex cloud-related issues, and ensuring customer satisfaction. The ideal candidate possesses strong analytical skills, deep knowledge of cloud platforms, and excellent communication abilities to support a diverse client base.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide comprehensive technical support for cloud-based services, including troubleshooting, diagnosing, and resolving issues for clients.
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Guide users through step-by-step solutions for software and hardware issues related to cloud infrastructure.
- Document all support interactions, resolutions, and technical issues in the CRM system.
- Collaborate with engineering and development teams to escalate complex issues and provide feedback for product improvements.
- Maintain a deep understanding of the company's cloud product offerings and technical specifications.
- Develop and update technical documentation, FAQs, and knowledge base articles.
- Proactively monitor system performance and identify potential issues before they impact users.
- Assist in the onboarding and training of new clients on cloud service utilization.
- Contribute to team goals and objectives, ensuring high levels of customer satisfaction and retention.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in technical support, with a strong focus on cloud computing (e.g., AWS, Azure, Google Cloud).
- Proficiency in troubleshooting network issues, operating systems (Windows, Linux), and common software applications.
- Familiarity with virtualization technologies and containerization (e.g., Docker, Kubernetes).
- Excellent problem-solving and analytical skills.
- Outstanding customer service and interpersonal skills.
- Strong written and verbal communication skills.
- Ability to work effectively in a hybrid environment, balancing remote autonomy with on-site team synergy.
- Certifications in relevant cloud platforms (e.g., AWS Certified Cloud Practitioner, Azure Fundamentals) are a plus.
- Patience and empathy when assisting clients with technical challenges.
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6
Technical Support Lead - IT Services
4001 Muharraq, Muharraq
BHD2600 Monthly
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
We are seeking a highly skilled and experienced Technical Support Lead to manage our remote IT support operations. This is a fully remote position, offering the flexibility to work from anywhere while guiding a team of technical support specialists. You will be responsible for overseeing the day-to-day operations of the helpdesk, ensuring efficient resolution of technical issues, and maintaining high levels of customer satisfaction. This role involves providing advanced technical troubleshooting, managing escalated support tickets, and developing support strategies and procedures. The ideal candidate will possess strong leadership abilities, a deep understanding of IT infrastructure and systems, and excellent problem-solving skills. You will also be involved in training and mentoring support staff, documenting technical solutions, and collaborating with other IT departments to improve overall system performance and user experience. Your expertise will be vital in ensuring seamless IT operations for our users, contributing to the success of our services, including those supporting clients in Muharraq, Muharraq, BH and beyond.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead and manage a team of remote technical support specialists.
- Oversee the daily operations of the IT helpdesk and ensure timely ticket resolution.
- Provide advanced technical troubleshooting for hardware, software, and network issues.
- Manage and prioritize escalated support tickets, ensuring prompt and effective solutions.
- Develop and implement IT support policies, procedures, and best practices.
- Train and mentor new and existing support staff, fostering skill development.
- Create and maintain technical documentation, knowledge base articles, and FAQs.
- Monitor system performance and identify potential issues before they impact users.
- Collaborate with IT infrastructure and development teams to resolve complex problems.
- Ensure a high level of customer satisfaction through effective communication and problem-solving.
- Analyze support trends and recommend improvements to IT systems and services.
- Manage remote support tools and technologies.
- Participate in on-call rotation as needed.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- Minimum of 5 years of experience in IT technical support, with at least 2 years in a lead or supervisory role.
- Proven experience in managing and leading remote technical support teams.
- In-depth knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
- Strong understanding of network protocols, hardware, and troubleshooting techniques.
- Experience with IT service management (ITSM) tools (e.g., ServiceNow, Jira Service Desk).
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to work independently and manage time effectively in a remote environment.
- Relevant certifications (e.g., CompTIA A+, Network+, ITIL) are a plus.
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7
Technical Support Lead (Cloud Services)
212 Muharraq, Muharraq
BHD80000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is a leading provider of cutting-edge cloud solutions and is seeking a highly skilled and experienced Technical Support Lead to manage their remote customer service and helpdesk operations. This fully remote position offers the flexibility to work from anywhere, contributing to a world-class support experience for our global clientele. As the Technical Support Lead, you will be responsible for leading a team of support engineers, ensuring the efficient and effective resolution of complex technical issues related to our cloud platform. Your duties will include managing support ticket queues, providing Tier 3 technical support, developing and maintaining knowledge base articles, implementing best practices in customer service, and coaching and mentoring your team. You will also play a key role in identifying trends in customer issues, collaborating with product and engineering teams to drive improvements, and ensuring high levels of customer satisfaction. The ideal candidate will have a strong background in cloud technologies (AWS, Azure, GCP), excellent troubleshooting skills, and proven leadership experience in a technical support environment. Exceptional communication and problem-solving abilities, combined with a passion for delivering outstanding customer service, are essential. This is an excellent opportunity to lead a high-performing, remote team and make a significant impact on customer success.
Key Responsibilities:
Key Responsibilities:
- Lead and manage a team of remote technical support engineers.
- Oversee the daily operations of the customer support helpdesk, ensuring efficient ticket resolution.
- Provide expert Tier 3 technical support for complex cloud-related issues.
- Develop, maintain, and improve the team's knowledge base and support documentation.
- Implement and enforce best practices for customer service and technical support.
- Coach, mentor, and train support team members to enhance their technical skills and customer service capabilities.
- Monitor support metrics and KPIs to ensure service level agreements (SLAs) are met and identify areas for improvement.
- Collaborate with product management and engineering teams to report and resolve software defects and identify product enhancements.
- Analyze support ticket trends to proactively address potential issues and improve product stability.
- Manage customer escalations and ensure timely and satisfactory resolution.
- Contribute to the continuous improvement of support processes and tools.
- Foster a positive and collaborative team environment, promoting knowledge sharing.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5-7 years of experience in technical support, with at least 2 years in a leadership or team lead role.
- Strong expertise in cloud computing platforms (AWS, Azure, or GCP).
- Excellent troubleshooting skills for complex technical issues.
- Proven experience in managing remote teams and support operations.
- Proficiency with helpdesk and ticketing systems (e.g., Zendesk, ServiceNow).
- Exceptional communication, interpersonal, and problem-solving skills.
- Ability to work effectively in a fast-paced, remote environment.
- Experience with scripting languages (e.g., Python, Bash) is a plus.
- Customer-centric mindset and a commitment to service excellence.
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8
Technical Support Specialist, Cloud Services
1077 Hamad Town, Northern
BHD65000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and highly skilled Technical Support Specialist to join their expanding IT support team, based in **Hamad Town, Northern, BH**. This is an on-site position crucial for providing exceptional technical assistance to users encountering issues with cloud-based services and internal IT infrastructure. You will be the first line of defense, troubleshooting hardware, software, and network problems, and escalating complex issues to higher-tier support when necessary. Responsibilities include diagnosing and resolving technical issues via phone, email, and in-person support, maintaining detailed records of user interactions and technical solutions, installing, configuring, and upgrading computer hardware and software, and assisting with user account management. A deep understanding of common operating systems (Windows, macOS), networking fundamentals (TCP/IP, DNS, DHCP), and experience with cloud platforms like Microsoft Azure or AWS are essential. Experience with ticketing systems and a commitment to delivering outstanding customer service are paramount. The ideal candidate will be a patient, methodical problem-solver with excellent communication skills, capable of explaining technical concepts to non-technical users. This role offers a stable work environment and the opportunity to grow within a forward-thinking organization.
Key Responsibilities:
Key Responsibilities:
- Provide first-level technical support to end-users via phone, email, and in-person channels.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Install, configure, and maintain computer systems, printers, and peripherals.
- Assist with user account administration, including setup, password resets, and access control.
- Document all support activities, troubleshooting steps, and resolutions in the ticketing system.
- Escalate unresolved issues to appropriate IT support teams.
- Provide guidance and training to users on basic IT best practices.
- Contribute to the creation and maintenance of IT support documentation and knowledge base articles.
- Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Minimum of 2 years of experience in technical support or helpdesk roles.
- Proficiency in Windows and macOS operating systems.
- Solid understanding of networking concepts (TCP/IP, DNS, DHCP).
- Experience with cloud services (e.g., Microsoft 365, Azure AD, Google Workspace) is a plus.
- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent problem-solving and troubleshooting skills.
- Strong customer service and communication skills.
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9