1 433 Technical Support Manager jobs in Bahrain
Technical Support Manager
11223 Askar, Southern
BHD80000 Annually
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Our client, a rapidly growing technology firm in Tubli, Capital, BH , is seeking an experienced and proactive Technical Support Manager to lead their customer service and technical assistance operations. This role is vital for ensuring our clients' customers receive timely, effective, and high-quality technical support.
The Technical Support Manager will be responsible for overseeing the daily operations of the technical support team, managing ticket queues, and ensuring resolution of customer issues. You will develop and implement support strategies, establish service level agreements (SLAs), and monitor key performance indicators (KPIs) to drive efficiency and customer satisfaction. This position involves leading, training, and mentoring a team of technical support specialists, fostering a customer-centric culture, and enhancing support processes. You will also act as a point of escalation for complex technical problems, working closely with engineering and product development teams to provide feedback and identify systemic issues. Excellent communication and problem-solving skills are essential for liaising with customers and internal stakeholders.
Key responsibilities include:
The Technical Support Manager will be responsible for overseeing the daily operations of the technical support team, managing ticket queues, and ensuring resolution of customer issues. You will develop and implement support strategies, establish service level agreements (SLAs), and monitor key performance indicators (KPIs) to drive efficiency and customer satisfaction. This position involves leading, training, and mentoring a team of technical support specialists, fostering a customer-centric culture, and enhancing support processes. You will also act as a point of escalation for complex technical problems, working closely with engineering and product development teams to provide feedback and identify systemic issues. Excellent communication and problem-solving skills are essential for liaising with customers and internal stakeholders.
Key responsibilities include:
- Managing and leading the technical support team.
- Overseeing the resolution of customer technical issues and inquiries.
- Developing and implementing technical support policies and procedures.
- Setting and monitoring service level agreements (SLAs) and performance metrics.
- Ensuring customer satisfaction through effective and efficient support.
- Training and mentoring technical support staff.
- Analyzing support data to identify trends and areas for improvement.
- Collaborating with engineering and product teams to address bugs and enhance product stability.
- Managing the support knowledge base and documentation.
- Acting as an escalation point for complex technical problems.
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0
Technical Support Manager
00974 Al Hidd
BHD55000 Annually
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Our client is looking for a dedicated and experienced Technical Support Manager to oversee their Customer Service & Helpdesk operations in **Budaiya, Northern, BH**. This role is crucial for ensuring the delivery of high-quality technical support to our diverse customer base. The Technical Support Manager will lead a team of support specialists, manage helpdesk operations, and implement strategies to improve customer satisfaction and resolution times. You will be responsible for training and mentoring the support team, developing knowledge base articles, and ensuring adherence to service level agreements (SLAs).
Responsibilities include:
The ideal candidate will have a strong background in customer support management, with at least 4 years of experience in a leadership role. Excellent technical troubleshooting skills and a deep understanding of IT systems and software are essential. Proven ability to manage and motivate a team, strong problem-solving skills, and excellent communication and customer service skills are required. A degree in Computer Science, Information Technology, or a related field is a plus. Experience with helpdesk software and ticketing systems is mandatory.
Responsibilities include:
- Leading and managing a team of customer support representatives, fostering a positive and productive work environment.
- Overseeing daily helpdesk operations, including ticket management, issue escalation, and resolution tracking.
- Developing and implementing support policies, procedures, and best practices.
- Monitoring key performance indicators (KPIs) and reporting on team and individual performance.
- Ensuring timely and effective resolution of customer technical issues across various platforms.
- Creating and maintaining comprehensive knowledge base documentation and FAQs.
- Identifying training needs for the support team and conducting regular training sessions.
- Collaborating with other departments to resolve complex technical issues and improve product functionality.
- Gathering customer feedback to identify areas for service improvement.
- Managing the support team's schedule and ensuring adequate coverage.
The ideal candidate will have a strong background in customer support management, with at least 4 years of experience in a leadership role. Excellent technical troubleshooting skills and a deep understanding of IT systems and software are essential. Proven ability to manage and motivate a team, strong problem-solving skills, and excellent communication and customer service skills are required. A degree in Computer Science, Information Technology, or a related field is a plus. Experience with helpdesk software and ticketing systems is mandatory.
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Technical Support Manager
24532 Al Jasra
BHD75000 Annually
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Our client is seeking an experienced and dedicated Technical Support Manager to lead their customer service and helpdesk operations in **Hidd, Muharraq, BH**. This critical role involves managing a team of technical support specialists, ensuring prompt and effective resolution of customer issues, and maintaining high levels of customer satisfaction. You will be responsible for developing and implementing support processes, defining SLAs, and monitoring team performance to ensure efficiency and quality. The Technical Support Manager will also play a key role in identifying recurring technical issues, collaborating with engineering teams to implement permanent solutions, and contributing to the knowledge base. You will manage the support ticketing system, ensuring accurate tracking and reporting of issues and resolutions. Experience in training and mentoring support staff, managing remote support tools, and escalating complex issues to appropriate departments are essential. A strong understanding of IT infrastructure, software applications, and troubleshooting methodologies is required. You will also be involved in the selection and implementation of new support technologies. A Bachelor's degree in Information Technology, Computer Science, or a related field, and a minimum of 5 years of experience in technical support, with at least 2 years in a supervisory or management role, are required. Excellent leadership, problem-solving, communication, and customer service skills are paramount. Certifications such as ITIL Foundation are a plus. Come and lead a team dedicated to providing outstanding technical assistance.
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2
Senior Technical Support Manager
45679 Zallaq, Southern
BHD95000 Annually
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Our client, a leading provider of innovative software solutions, is looking for a highly motivated and experienced Senior Technical Support Manager to lead their customer service and helpdesk operations in **Zallaq, Southern, BH**. This critical role will be responsible for managing a team of technical support specialists, ensuring timely and effective resolution of customer issues, and enhancing overall customer satisfaction. You will develop and implement support strategies, manage service level agreements (SLAs), and contribute to the continuous improvement of support processes.
Key Responsibilities:
Key Responsibilities:
- Lead and manage a team of technical support specialists, providing guidance, training, and performance evaluations.
- Oversee the daily operations of the helpdesk and technical support functions, ensuring efficient ticket management and resolution.
- Develop and implement support policies, procedures, and best practices to enhance customer service delivery.
- Ensure adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for response and resolution times.
- Analyze support trends and customer feedback to identify areas for improvement in products and services.
- Manage the escalation of complex technical issues to appropriate teams and ensure timely follow-up.
- Develop and maintain comprehensive knowledge base articles and troubleshooting guides.
- Collaborate with product development and engineering teams to address recurring issues and improve product stability.
- Manage the procurement and administration of support tools and technologies.
- Foster a customer-centric culture within the support team.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 6 years of experience in technical support or customer service roles, with at least 3 years in a management or supervisory capacity.
- Proven experience managing helpdesk operations and support teams.
- Strong knowledge of IT support methodologies and best practices.
- Familiarity with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Excellent analytical, problem-solving, and decision-making skills.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to train and motivate team members effectively.
- Experience in ITIL frameworks is a significant advantage.
- Technical background in software or hardware support is highly desirable.
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3
Customer Support Specialist - Technical Assistance
602 Bilad Al Qadeem, Capital
BHD45000 Annually
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Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their growing team. This role is based in Sitra, Capital, BH , with a hybrid work arrangement, allowing for a balance between in-office collaboration and remote flexibility. As a Customer Support Specialist, you will be the primary point of contact for customers, providing exceptional assistance and resolving inquiries efficiently. Your responsibilities will include answering customer calls, responding to emails, and troubleshooting technical issues related to our products and services. You will need to possess excellent communication skills, patience, and a problem-solving attitude to guide customers through complex processes. The ideal candidate will have previous experience in a customer service or helpdesk environment, with a strong understanding of common technical issues. You will be trained on our specific product suite, but a general aptitude for technology is essential. This role involves maintaining customer records, documenting interactions, and escalating unresolved issues to the appropriate departments. We value individuals who are proactive, empathetic, and committed to delivering outstanding customer experiences. You will be part of a supportive team that encourages continuous learning and professional development. A passion for helping others and a desire to contribute to a positive brand image are key attributes we seek. You will be expected to meet performance metrics related to customer satisfaction and issue resolution times. Familiarity with CRM software and ticketing systems is a plus. If you are a motivated individual who thrives in a dynamic environment and is passionate about customer satisfaction, we encourage you to apply.
Responsibilities:
Responsibilities:
- Provide high-quality customer support via phone, email, and chat.
- Troubleshoot and resolve technical issues for customers.
- Educate customers on product features and functionalities.
- Document customer interactions and resolutions accurately in the CRM system.
- Escalate complex issues to senior support staff or relevant departments.
- Contribute to the knowledge base with FAQs and troubleshooting guides.
- Achieve and exceed customer satisfaction targets.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or a related role.
- Strong technical aptitude and problem-solving skills.
- Excellent verbal and written communication skills.
- Patience, empathy, and a customer-centric approach.
- Ability to multitask and manage time effectively.
- Familiarity with CRM software and helpdesk ticketing systems is an advantage.
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Customer Support Lead - Technical Assistance
1020 Busaiteen, Muharraq
BHD50000 Annually
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Our client is seeking a dedicated and experienced Customer Support Lead to manage their customer service and helpdesk operations in A'ali, Northern, BH . This role is essential for ensuring exceptional customer satisfaction by providing timely and effective technical support. You will lead a team of customer service representatives, overseeing daily operations, training new hires, and setting performance standards. Responsibilities include managing incoming customer inquiries via phone, email, and chat, troubleshooting technical issues, and escalating complex problems to higher support tiers or relevant departments. The ideal candidate will possess excellent communication, interpersonal, and problem-solving skills, with a strong understanding of customer service principles and technical support procedures. You will be responsible for developing support documentation, FAQs, and knowledge base articles to empower customers and reduce support ticket volume. Performance monitoring, quality assurance, and coaching team members to achieve key performance indicators (KPIs) will be a core part of your role. This position requires a proactive approach to identifying customer needs and implementing solutions that enhance their experience. A hybrid work arrangement allows for focused collaboration with the team while offering flexibility. Your leadership will be instrumental in maintaining high levels of customer loyalty and satisfaction.
Responsibilities:
Responsibilities:
- Lead and manage a team of customer service representatives.
- Oversee daily customer support operations, including handling inquiries via phone, email, and chat.
- Provide technical assistance and troubleshoot customer issues effectively.
- Train and mentor new and existing support staff.
- Develop and maintain customer support documentation, knowledge bases, and FAQs.
- Monitor customer service performance metrics and ensure adherence to SLAs.
- Implement quality assurance processes and provide constructive feedback to team members.
- Identify trends in customer inquiries and suggest product or service improvements.
- Escalate complex issues to appropriate departments.
- Bachelor's degree in Business Administration, IT, or a related field.
- Minimum of 3 years of experience in customer service or technical support, with at least 1 year in a leadership role.
- Proven experience in managing and motivating a customer support team.
- Strong technical aptitude and ability to troubleshoot software/hardware issues.
- Excellent communication, listening, and problem-solving skills.
- Familiarity with CRM systems and helpdesk software.
- Ability to handle challenging customer interactions professionally.
- Good understanding of customer service best practices.
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5
Customer Support Specialist - Technical Assistance
920 Bilad Al Qadeem, Capital
BHD50000 Annually
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Our client, a leading technology solutions provider, is seeking a dedicated Customer Support Specialist to join their helpdesk team. Based in Salmabad, Northern, BH , you will be the primary point of contact for customers seeking technical assistance with our products and services. Your role will involve troubleshooting technical issues, providing clear and concise solutions, and ensuring a high level of customer satisfaction. The ideal candidate is patient, possesses excellent communication skills, and has a strong aptitude for technology.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical hardware and software issues for end-users.
- Guide customers through step-by-step solutions for common and complex technical problems.
- Escalate unresolved issues to appropriate internal teams and follow up to ensure resolution.
- Maintain accurate records of customer interactions, issues, and resolutions in the helpdesk system.
- Provide feedback on product issues and customer support trends to the development team.
- Educate customers on product features and best practices.
- Assist in creating and updating knowledge base articles and FAQs.
- Proactively identify opportunities to improve the customer support process.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Contribute to a positive and collaborative team environment.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in IT, Computer Science, or a related field is a plus.
- Minimum of 2 years of experience in a customer service or technical support role, preferably in a helpdesk environment.
- Strong understanding of computer hardware, software, operating systems (Windows, macOS), and common applications.
- Excellent troubleshooting and problem-solving skills.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Patience, empathy, and a customer-centric attitude.
- Proficiency with helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- Team player with a willingness to learn and adapt.
- Proficiency in English is mandatory.
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6
Customer Support Specialist - Technical Assistance
42301 Hamad Town, Northern
BHD45000 Annually
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Our client requires a dedicated and empathetic Customer Support Specialist to manage inquiries and provide technical assistance to their valued customers. This position is based in our Hamad Town, Northern, BH office. You will be responsible for handling inbound customer calls, emails, and chat requests, troubleshooting technical issues, and guiding users through product features and solutions. A key part of your role will involve documenting customer interactions and resolutions in the CRM system. We are looking for individuals with excellent communication and interpersonal skills, a patient demeanor, and a strong problem-solving aptitude. Prior experience in a customer service or technical support role is highly desirable. Familiarity with CRM software and ticketing systems would be an advantage. You should possess good typing skills and the ability to learn new technologies quickly. This is an excellent opportunity for someone passionate about helping others and building strong customer relationships within a supportive team environment. We provide comprehensive training and ongoing support to ensure your success.
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7
Customer Support Lead - Technical Assistance
00441 Al Jasra
BHD55000 Annually
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Our client, a rapidly expanding technology company, is seeking a dedicated and experienced Customer Support Lead to manage our technical assistance team. This fully remote position is ideal for someone passionate about customer service and possessing strong technical acumen. You will be responsible for leading a team of support specialists, ensuring timely and effective resolution of customer inquiries and technical issues, and contributing to the overall improvement of our customer support processes. Your leadership will directly impact customer satisfaction and retention.
Key Responsibilities:
Key Responsibilities:
- Lead, train, coach, and motivate a team of customer support specialists, fostering a high-performance and customer-centric culture.
- Manage inbound customer inquiries via phone, email, chat, and ticketing systems, ensuring prompt and accurate responses.
- Troubleshoot and resolve technical issues related to our products and services, escalating complex problems to higher support tiers or development teams when necessary.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Monitor team performance metrics (e.g., response time, resolution rate, customer satisfaction scores) and implement strategies for improvement.
- Ensure adherence to established service level agreements (SLAs) and company policies.
- Identify recurring customer issues and provide feedback to product development and engineering teams for continuous improvement.
- Handle escalated customer complaints and difficult situations with professionalism and empathy.
- Assist in the development and implementation of customer support policies and procedures.
- Conduct regular team meetings and one-on-one performance reviews.
- Manage staffing schedules and workload distribution to ensure adequate coverage.
- Stay updated on product knowledge and industry best practices in customer support and technical assistance.
- Contribute to creating a positive and supportive remote working environment for the team.
- Associate's or Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field; equivalent experience will be considered.
- Minimum of 4 years of experience in customer support or technical support, with at least 2 years in a lead or supervisory role.
- Proven experience in troubleshooting and resolving technical issues, preferably within a software or technology environment.
- Strong understanding of customer service principles and best practices.
- Excellent communication, listening, and interpersonal skills.
- Proficiency with customer support software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to effectively lead and motivate a remote team.
- Strong organizational and time management skills, with the ability to prioritize tasks.
- Problem-solving aptitude and the ability to think critically under pressure.
- A genuine passion for helping customers and ensuring their satisfaction.
- Adaptability to learn new technologies and processes quickly.
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8
Customer Support Specialist - Technical Assistance
22005 Al Hidd
BHD55000 Annually
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Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their growing team. This hybrid role offers a blend of remote flexibility and in-office collaboration, based in **Budaiya, Northern, BH**. You will be the first point of contact for customers, providing exceptional service and technical assistance across various channels, including phone, email, and live chat. Your primary responsibility will be to troubleshoot customer issues, resolve inquiries efficiently and accurately, and ensure a positive customer experience. This involves thoroughly understanding our client's products and services, documenting customer interactions, and escalating complex problems to appropriate departments when necessary.
Key duties include diagnosing technical problems, guiding users through step-by-step solutions, and maintaining a high level of customer satisfaction. You will also contribute to building our knowledge base by documenting common issues and their resolutions. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and empathetic approach to customer interactions. A strong technical aptitude and the ability to explain complex information in a clear, concise manner are crucial. Previous experience in a customer service or technical support role is highly preferred. Familiarity with CRM software and ticketing systems will be advantageous. This is an excellent opportunity for individuals passionate about helping others and resolving problems, looking to grow their career in a supportive and dynamic environment. We offer competitive compensation, comprehensive benefits, and opportunities for professional development. Join us and make a tangible difference in our customers' experiences. The hybrid model allows for effective teamwork and personal work-life balance.
We encourage candidates from **Budaiya, Northern, BH** and surrounding areas to apply.
Key duties include diagnosing technical problems, guiding users through step-by-step solutions, and maintaining a high level of customer satisfaction. You will also contribute to building our knowledge base by documenting common issues and their resolutions. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and empathetic approach to customer interactions. A strong technical aptitude and the ability to explain complex information in a clear, concise manner are crucial. Previous experience in a customer service or technical support role is highly preferred. Familiarity with CRM software and ticketing systems will be advantageous. This is an excellent opportunity for individuals passionate about helping others and resolving problems, looking to grow their career in a supportive and dynamic environment. We offer competitive compensation, comprehensive benefits, and opportunities for professional development. Join us and make a tangible difference in our customers' experiences. The hybrid model allows for effective teamwork and personal work-life balance.
We encourage candidates from **Budaiya, Northern, BH** and surrounding areas to apply.
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