261 Technical Support Specialist jobs in Bahrain
Customer Service & Technical Support Specialist
555 Northern, Northern
BHD55000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a dedicated and customer-focused Customer Service & Technical Support Specialist to join their team in Shakhura, Northern, BH . This role involves providing high-quality support to customers, resolving technical issues, and ensuring a positive experience with our client's products and services. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for problem-solving. Responsibilities include responding to customer inquiries via phone, email, and chat; troubleshooting technical problems; escalating complex issues to higher-level support teams when necessary; and maintaining accurate records of customer interactions and resolutions. You will be expected to develop a deep understanding of our client's offerings to provide accurate and efficient support. The Customer Service & Technical Support Specialist will also be involved in gathering customer feedback to identify areas for service improvement. A proactive approach to identifying and addressing potential customer issues is highly valued. This role requires the ability to multitask, prioritize effectively, and work efficiently in a dynamic environment. Previous experience in a customer service or technical support role is highly desirable. A strong command of relevant software and troubleshooting tools is beneficial. Training will be provided on specific systems and products, but a foundational understanding of IT support principles and excellent interpersonal skills are prerequisites. Join us to be the front line of customer satisfaction and contribute to the success of a growing company.
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0
Customer Service & Technical Support Specialist
400 Tubli
BHD22 Hourly
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Posted 2 days ago
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Job Description
Our client is a rapidly growing technology company renowned for its innovative software solutions and commitment to exceptional customer experiences. We are seeking a dedicated and technically adept Customer Service & Technical Support Specialist to join our client-focused team. This role is essential in providing timely and effective support to our valued customers, resolving technical issues, and ensuring a seamless user experience. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a passion for helping others. You will act as a key point of contact, offering assistance through various channels including phone, email, and live chat.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries regarding product features, functionality, and troubleshooting.
- Provide first-level technical support for software applications, diagnosing and resolving issues efficiently.
- Guide customers through step-by-step solutions to complex technical problems.
- Escalate unresolved issues to appropriate internal teams (e.g., development, engineering) with detailed documentation.
- Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.
- Develop and update knowledge base articles, FAQs, and user guides to empower customers.
- Gather customer feedback and report recurring issues to help improve products and services.
- Assist with customer onboarding and provide training on product usage.
- Proactively identify opportunities to enhance the customer support experience.
- Collaborate with team members to share best practices and improve support processes.
- Ensure customer satisfaction by providing timely, accurate, and empathetic support.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Proven experience in customer service, technical support, or a similar client-facing role.
- Strong understanding of software applications and troubleshooting methodologies.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Patience, empathy, and a customer-centric approach.
- Strong problem-solving and analytical skills.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- A team player with a proactive attitude and a willingness to learn.
- Familiarity with (mention relevant software/technology if applicable) is a plus.
- This role offers a hybrid work arrangement, with a balance of remote work and in-office presence at our A'ali, Northern, BH location.
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1
Remote Customer Service & Technical Support Specialist
3001 Southern, Southern
BHD45000 Annually
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Posted 2 days ago
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Our client is looking for a dedicated and empathetic Remote Customer Service & Technical Support Specialist to join their client-focused team. This is a fully remote position, allowing you to assist customers from the convenience of your home. You will be the first point of contact for customers, providing exceptional support for our products and services, troubleshooting technical issues, and ensuring a positive customer experience.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat regarding product features, troubleshooting, and account-related issues.
- Diagnose and resolve technical issues encountered by customers, guiding them through step-by-step solutions.
- Provide clear and concise explanations of product functionalities and usage instructions.
- Escalate complex technical issues to senior support staff or relevant departments when necessary, ensuring thorough documentation.
- Maintain accurate and detailed records of customer interactions, troubleshooting steps, and resolutions in the CRM system.
- Identify recurring customer issues and provide feedback to the product development and QA teams for service and product improvements.
- Educate customers on best practices for using our products and services to enhance their experience.
- Contribute to the development and maintenance of a comprehensive knowledge base of FAQs, troubleshooting guides, and support articles.
- Meet and exceed individual performance metrics related to customer satisfaction, first-contact resolution, and response times.
- Continuously seek opportunities to improve customer service processes and enhance the overall customer journey.
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
- Minimum of 2 years of experience in customer service, technical support, or a helpdesk role.
- Excellent communication, active listening, and interpersonal skills.
- Strong problem-solving and troubleshooting abilities with a patient and methodical approach.
- Proficiency in using helpdesk software and CRM systems.
- Ability to explain technical concepts clearly and simply to non-technical users.
- Strong organizational skills and attention to detail.
- Self-motivated and able to work independently in a remote environment, managing time effectively.
- Reliable internet connection and a dedicated, quiet workspace.
- Familiarity with (mention a relevant software/product type if applicable, e.g., SaaS products, mobile applications, hardware devices) is an advantage.
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2
Senior Customer Service & Technical Support Specialist
225 Bilad Al Qadeem, Capital
BHD65000 Annually
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Posted 2 days ago
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Our client is seeking a highly skilled and empathetic Senior Customer Service & Technical Support Specialist to join their dedicated team. This role is perfect for an individual who is passionate about providing exceptional customer experiences and resolving technical challenges efficiently. As a remote position, you will be a vital point of contact for customers, offering support via various communication channels, including phone, email, and chat. You will be instrumental in troubleshooting complex issues, guiding users through product functionalities, and ensuring customer satisfaction.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support and customer service to clients, addressing inquiries and resolving issues promptly and effectively.
- Diagnose and troubleshoot software and hardware problems, escalating complex issues to appropriate technical teams when necessary.
- Guide customers through product features, setup, and troubleshooting processes.
- Maintain accurate and detailed records of customer interactions, issues, and resolutions in the CRM system.
- Develop and update support documentation, FAQs, and knowledge base articles.
- Identify recurring customer issues and provide feedback to product development and quality assurance teams.
- Assist in training and mentoring junior support staff.
- Proactively identify opportunities to improve the customer support process and customer satisfaction.
- Handle customer escalations with professionalism and a focus on resolution.
- Contribute to a positive and collaborative remote team environment.
- Proven experience in a customer service or technical support role, with at least 5 years in a senior capacity.
- Strong understanding of common software applications, operating systems, and hardware.
- Excellent troubleshooting and problem-solving skills.
- Exceptional verbal and written communication skills, with the ability to communicate technical information clearly and concisely.
- Proficiency with helpdesk software and CRM systems.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively in a remote setting.
- Experience in (mention a relevant industry, e.g., SaaS, Fintech, E-commerce) is a plus.
- Bachelor's degree in a related field or equivalent practical experience.
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3
Technical Support Specialist
12305 Isa Town, Northern
BHD55000 Annually
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Job Description
Our client is seeking a dedicated and proficient Technical Support Specialist to join their dynamic team, operating on a hybrid model based in **Shakhura, Northern, BH**. This role is vital for providing exceptional customer service and technical assistance to end-users, ensuring smooth operation of IT systems and resolving hardware and software issues efficiently. As a Technical Support Specialist, you will be the first point of contact for users seeking help with their technology. Your responsibilities will include diagnosing and resolving technical problems, responding to support tickets, guiding users through step-by-step solutions, and escalating complex issues to higher-level support teams when necessary. You will be expected to maintain accurate records of support interactions and resolutions, contributing to a knowledge base of common issues and solutions. A strong understanding of operating systems, network protocols, and common software applications is essential. The ideal candidate possesses excellent communication skills, patience, and a customer-centric approach. This hybrid role allows for a balance of in-office collaboration and remote work, providing flexibility while ensuring team cohesion and effective problem-solving. You will have the opportunity to work with a variety of technologies and contribute to maintaining a high level of user satisfaction. We are looking for an individual who is eager to learn, adaptable, and committed to providing top-notch technical support. If you have a passion for technology and helping others, this role in **Shakhura, Northern, BH** offers a great opportunity for growth.
Responsibilities:
Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to service requests in a timely manner.
- Walk customers through problem-solving processes.
- Install, modify, and repair computer hardware and software.
- Run diagnostic programs to resolve problems.
- Identify and escalate priority issues to the appropriate resource.
- Document all technical support and maintenance schedules.
- Maintain records of customer interactions and fixes.
- Familiarize yourself with all new and emerging products and services.
- Provide training to users on new software and computer equipment.
- High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field preferred.
- 2+ years of experience in technical support or helpdesk roles.
- Proficiency with Windows, macOS, and common office software.
- Knowledge of network troubleshooting.
- Excellent communication and customer service skills.
- Ability to explain technical issues in simple terms.
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4
Technical Support Specialist
33456 Riffa, Southern
BHD50000 Annually
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Posted today
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Job Description
Our client, a prominent technology solutions provider, is seeking a dedicated and knowledgeable Technical Support Specialist to join their customer service team. This is a fully remote position, requiring you to provide expert assistance to clients experiencing technical difficulties. You will be the primary point of contact for troubleshooting hardware, software, and network issues, guiding users through step-by-step solutions. The ideal candidate possesses excellent diagnostic skills, patience, and a strong commitment to customer satisfaction. You will document all support interactions, escalate complex problems to higher-level support teams, and contribute to the knowledge base by creating helpful articles and FAQs. Responsibilities include: diagnosing and resolving technical hardware and software issues; answering user inquiries in a timely and professional manner; identifying and escalating issues to appropriate internal teams; providing support via phone, email, and chat; documenting all technical issues and resolutions in the CRM system; creating and updating knowledge base articles and support documentation; participating in team meetings and training sessions to stay updated on product knowledge; and ensuring a high level of customer satisfaction through efficient and effective problem-solving. A strong understanding of operating systems, networking protocols, and common software applications is essential. Experience with remote support tools and ticketing systems is highly valued. This remote role supports customers across various time zones, contributing to the overall success of our operations serving the Riffa, Southern, BH region and beyond.
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5
Technical Support Specialist
10003 Bilad Al Qadeem, Capital
BHD50000 Annually
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Posted 1 day ago
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Job Description
Our client is looking for a dedicated and customer-focused Technical Support Specialist to join their growing team, remotely serving clients. This role is crucial in providing exceptional support and resolving technical issues for users of our client's software and services. You will be the first point of contact for customers experiencing technical difficulties, offering prompt and effective solutions. Responsibilities include responding to customer inquiries via phone, email, and chat; diagnosing and troubleshooting hardware and software problems; guiding users through step-by-step solutions; escalating complex issues to higher-level support teams; maintaining accurate records of customer interactions and resolutions; and contributing to the knowledge base with solutions and workarounds. The ideal candidate will have a strong understanding of computer systems, networks, and common software applications, with at least 2 years of experience in a technical support or helpdesk role. Excellent communication and interpersonal skills are paramount, as is patience and a customer-centric approach. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is highly desirable. This is a fully remote position, offering the flexibility to work from home and be part of a dynamic, collaborative team from anywhere. While the operational hub is in **Tubli, Capital, BH**, this role offers complete remote flexibility. We are seeking individuals who are passionate about helping others and possess strong technical aptitude.
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6
Technical Support Specialist
1111 Northern, Northern
BHD75000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their rapidly expanding support team. This is a fully remote position, offering the flexibility to provide exceptional technical assistance from the comfort of your home. You will be the primary point of contact for customers experiencing technical issues with our client's products and services. This role requires a deep understanding of the product suite, excellent troubleshooting skills, and a passion for resolving customer problems efficiently and effectively. The Technical Support Specialist will diagnose hardware and software issues, guide customers through step-by-step solutions, and escalate complex cases to higher support tiers when necessary. You will maintain accurate records of customer interactions and technical issues in our CRM system. A key responsibility is to contribute to the knowledge base by creating and updating support articles and FAQs. The ideal candidate possesses strong communication skills, both written and verbal, and the ability to explain technical concepts in a clear and concise manner to users of varying technical expertise. We are looking for a proactive, empathetic, and patient individual who is committed to providing outstanding customer service. This role is crucial in ensuring customer satisfaction and retention. If you are a tech-savvy problem-solver who thrives in a remote work environment and is eager to support a leading technology company, this is the perfect opportunity. Our client fosters a collaborative remote culture, supporting team members across various locations. You will be a vital part of our client's mission to deliver excellent user experiences, contributing to our operations that support users in **Shakhura, Northern, BH** and globally.
Responsibilities:
Responsibilities:
- Provide remote technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network issues.
- Guide customers through problem-solving processes.
- Escalate complex issues to appropriate teams when necessary.
- Document customer interactions and resolutions accurately in the CRM.
- Create and maintain technical documentation, knowledge base articles, and FAQs.
- Identify trends in customer issues and provide feedback to product development.
- Ensure timely and effective resolution of customer inquiries.
- Adhere to service level agreements (SLAs).
- Contribute to a positive and collaborative remote team environment.
- Associate's degree in Computer Science, IT, or a related field, or equivalent experience.
- Minimum of 3 years of experience in technical support or customer service.
- Strong knowledge of operating systems (Windows, macOS, Linux).
- Experience with troubleshooting software and hardware issues.
- Excellent problem-solving and analytical skills.
- Proficiency in using CRM software and ticketing systems.
- Exceptional written and verbal communication skills.
- Ability to explain technical concepts clearly to non-technical users.
- Strong organizational and time management skills.
- Ability to work independently and manage workload effectively in a remote setting.
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7
Technical Support Specialist
451 Seef, Capital
BHD40000 Annually
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Posted 2 days ago
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Job Description
Our client, a forward-thinking technology company, is actively seeking a talented Technical Support Specialist to join their remote support team, supporting users in Seef, Capital, BH . This role is perfect for an individual who excels at troubleshooting complex technical issues, possesses exceptional communication skills, and thrives in a collaborative, remote-first environment. You will be the first line of defense, providing prompt and effective assistance to our diverse user base across various platforms.
Responsibilities:
Responsibilities:
- Provide first-level technical support to users via phone, email, and chat, resolving hardware, software, and network issues.
- Diagnose and troubleshoot technical problems, documenting all issues and resolutions in our ticketing system.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Guide users through step-by-step solutions to technical problems.
- Maintain a high level of customer satisfaction by providing timely and professional support.
- Contribute to the development of our knowledge base by creating and updating support articles and FAQs.
- Assist in the installation, configuration, and maintenance of user workstations and software.
- Monitor system performance and proactively identify potential issues.
- Participate in team meetings and contribute to process improvement initiatives.
- Stay abreast of new technologies and product updates to ensure continued expertise.
- Associate's degree or equivalent practical experience in Information Technology, Computer Science, or a related field.
- Minimum of 2 years of experience in technical support or a similar IT role.
- Strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts.
- Familiarity with troubleshooting common hardware and software issues.
- Excellent problem-solving and analytical skills.
- Outstanding verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Experience with remote support tools (e.g., TeamViewer, AnyDesk) is a plus.
- Ability to work independently and manage time effectively in a remote setting.
- Customer-focused mindset with a commitment to providing excellent service.
- Enthusiasm for technology and a desire to learn.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Specialist
1048 Al Seef
BHD45000 Annually
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Posted 2 days ago
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Job Description
Our client is looking for a dedicated and skilled Technical Support Specialist to join their team based in Salmabad, Northern, BH . In this role, you will be the first point of contact for customers experiencing technical issues with our products and services. You will be responsible for diagnosing, troubleshooting, and resolving a wide range of hardware and software problems, ensuring a high level of customer satisfaction. Key duties include responding to support requests via phone, email, and chat; documenting all interactions and resolutions in the CRM system; and escalating complex issues to senior technical staff when necessary. You will also play a vital role in gathering customer feedback to identify areas for product improvement. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and a patient and empathetic approach to customer service. A Bachelor's degree in Computer Science, IT, or a related field is preferred, along with at least 2 years of experience in a technical support or helpdesk role. Proficiency in operating systems (Windows, macOS), common software applications, and basic networking concepts is required. Certifications such as CompTIA A+ or Network+ are a plus. Excellent communication skills, both written and verbal, are essential. This is a fantastic opportunity to grow your technical expertise and contribute to a positive customer experience within a supportive environment.
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