1 411 Technical Support Specialist jobs in Bahrain
Customer Service & Technical Support Specialist
67890 Riffa, Southern
BHD60000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a dedicated and articulate Customer Service & Technical Support Specialist to join their fully remote global support team. This role is crucial in ensuring our clients receive exceptional assistance and seamless user experiences with our cutting-edge products. The ideal candidate will possess outstanding communication skills, a strong aptitude for problem-solving, and a passion for delivering top-tier customer service and technical guidance.
Key Responsibilities:
Key Responsibilities:
- Provide comprehensive technical support and customer service to clients via phone, email, and chat channels.
- Troubleshoot and resolve software-related issues, guiding users through complex functionalities and configurations.
- Diagnose and identify the root cause of technical problems, escalating unresolved issues to senior support engineers or development teams when necessary.
- Document all customer interactions, troubleshooting steps, and resolutions accurately in the CRM/ticketing system.
- Develop and maintain a deep understanding of the company's software products, features, and common use cases.
- Create and update knowledge base articles, FAQs, and user guides to empower customers and reduce support volume.
- Proactively identify opportunities to improve the customer experience and product usability.
- Collaborate with product management and engineering teams to provide feedback on bugs, feature requests, and overall product performance.
- Manage customer expectations effectively, ensuring timely and satisfactory resolution of inquiries.
- Assist in onboarding new customers and conducting training sessions on product usage.
- Adhere to service level agreements (SLAs) and key performance indicators (KPIs) for response and resolution times.
- Contribute to a positive and collaborative team environment.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in technical support, customer service, or a similar client-facing role, preferably within the software industry.
- Proficiency in troubleshooting software applications and understanding of IT concepts.
- Excellent verbal and written communication skills, with the ability to explain technical information clearly and concisely to users of varying technical abilities.
- Strong problem-solving and analytical skills, with a methodical approach to issue resolution.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud, HubSpot Service Hub).
- Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
- A patient, empathetic, and customer-centric attitude.
- Familiarity with SaaS products and cloud-based environments is highly advantageous.
- Experience creating technical documentation or training materials is a plus.
- Adaptability to learn new technologies and software quickly.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service & Technical Support Specialist
234 Al Muharraq
BHD18 Hourly
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a growing tech company based in **Sitra, Capital, BH**, is looking for a dedicated and customer-focused Customer Service & Technical Support Specialist. This hybrid role offers a blend of remote work flexibility and in-office collaboration, allowing you to provide exceptional support to our valued customers. You will be the first point of contact for inquiries, troubleshooting technical issues, and ensuring a positive customer experience.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve technical issues related to our products and services.
- Guide customers through product features, setup, and usage.
- Escalate complex technical issues to the appropriate internal teams when necessary.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Provide feedback to product development teams regarding customer issues and suggestions for improvement.
- Develop and maintain knowledge base articles and FAQs for customer self-help.
- Assist with customer onboarding and training sessions.
- Contribute to a positive and supportive team environment.
- Identify opportunities to improve customer satisfaction and service delivery.
- Follow established service level agreements (SLAs) for response and resolution times.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service, technical support, or a similar client-facing role.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving abilities and a knack for troubleshooting technical issues.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to explain technical concepts in a clear and understandable manner to non-technical users.
- Patience, empathy, and a genuine desire to help customers.
- Ability to manage time effectively and prioritize tasks in a fast-paced environment.
- Experience with (Specific Product/Service Category, e.g., SaaS, hardware) is a plus.
- Comfortable working both independently and collaboratively in a hybrid work model.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service & Technical Support Specialist
22211 Al Daih, Northern
BHD40000 Annually
WhatJobs
Posted 4 days ago
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Job Description
Our client, a growing technology company, is looking for a dedicated and customer-focused Customer Service & Technical Support Specialist to join their team. This role requires you to be on-site at our office located in Budaiya, Northern, BH , providing direct support to our valued customers. You will be the first point of contact for customers, handling inquiries, troubleshooting technical issues, and ensuring a positive customer experience. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong aptitude for problem-solving, with a keen understanding of our products and services.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve technical issues related to the company's products or services.
- Guide customers through product features, functionalities, and setup processes.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Identify and escalate complex technical problems to the appropriate support tiers or departments.
- Provide feedback to the product development team based on customer issues and suggestions.
- Assist in the creation and maintenance of customer support documentation, FAQs, and knowledge base articles.
- Proactively identify opportunities to improve customer satisfaction and loyalty.
- Educate customers on best practices for using the company's offerings.
- Collaborate with sales and technical teams to ensure a seamless customer journey.
- Adhere to company policies and procedures regarding customer service and data privacy.
- Meet or exceed key performance indicators (KPIs) for customer satisfaction, response times, and resolution rates.
Qualifications:
- High school diploma or equivalent; a Bachelor's degree in a related field is a plus.
- Previous experience in customer service, technical support, or a helpdesk role is required.
- Strong understanding of common computer hardware and software issues.
- Excellent verbal and written communication skills.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in using CRM software and helpdesk ticketing systems.
- A quick learner with the ability to grasp technical concepts easily.
- Ability to work collaboratively within a team environment.
- Experience within the technology sector is an advantage.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service & Technical Support Specialist
555 Northern, Northern
BHD55000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Service & Technical Support Specialist to join their team in Shakhura, Northern, BH . This role involves providing high-quality support to customers, resolving technical issues, and ensuring a positive experience with our client's products and services. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for problem-solving. Responsibilities include responding to customer inquiries via phone, email, and chat; troubleshooting technical problems; escalating complex issues to higher-level support teams when necessary; and maintaining accurate records of customer interactions and resolutions. You will be expected to develop a deep understanding of our client's offerings to provide accurate and efficient support. The Customer Service & Technical Support Specialist will also be involved in gathering customer feedback to identify areas for service improvement. A proactive approach to identifying and addressing potential customer issues is highly valued. This role requires the ability to multitask, prioritize effectively, and work efficiently in a dynamic environment. Previous experience in a customer service or technical support role is highly desirable. A strong command of relevant software and troubleshooting tools is beneficial. Training will be provided on specific systems and products, but a foundational understanding of IT support principles and excellent interpersonal skills are prerequisites. Join us to be the front line of customer satisfaction and contribute to the success of a growing company.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service & Technical Support Specialist
400 Tubli
BHD22 Hourly
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is a rapidly growing technology company renowned for its innovative software solutions and commitment to exceptional customer experiences. We are seeking a dedicated and technically adept Customer Service & Technical Support Specialist to join our client-focused team. This role is essential in providing timely and effective support to our valued customers, resolving technical issues, and ensuring a seamless user experience. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a passion for helping others. You will act as a key point of contact, offering assistance through various channels including phone, email, and live chat.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries regarding product features, functionality, and troubleshooting.
- Provide first-level technical support for software applications, diagnosing and resolving issues efficiently.
- Guide customers through step-by-step solutions to complex technical problems.
- Escalate unresolved issues to appropriate internal teams (e.g., development, engineering) with detailed documentation.
- Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.
- Develop and update knowledge base articles, FAQs, and user guides to empower customers.
- Gather customer feedback and report recurring issues to help improve products and services.
- Assist with customer onboarding and provide training on product usage.
- Proactively identify opportunities to enhance the customer support experience.
- Collaborate with team members to share best practices and improve support processes.
- Ensure customer satisfaction by providing timely, accurate, and empathetic support.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Proven experience in customer service, technical support, or a similar client-facing role.
- Strong understanding of software applications and troubleshooting methodologies.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Patience, empathy, and a customer-centric approach.
- Strong problem-solving and analytical skills.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- A team player with a proactive attitude and a willingness to learn.
- Familiarity with (mention relevant software/technology if applicable) is a plus.
- This role offers a hybrid work arrangement, with a balance of remote work and in-office presence at our A'ali, Northern, BH location.
This advertiser has chosen not to accept applicants from your region.
4
Remote Customer Service & Technical Support Specialist
1016 Al Malikiyah, Northern
BHD50000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and tech-savvy Customer Service & Technical Support Specialist to provide exceptional assistance to their global user base. This is a fully remote position, requiring excellent communication skills, patience, and a strong aptitude for problem-solving. The ideal candidate will be passionate about helping customers, adept at troubleshooting technical issues, and committed to delivering outstanding service experiences. You will be the first point of contact for users needing support for our client's products and services.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues related to software, hardware, and online services.
- Guide customers through troubleshooting steps and provide clear, concise instructions.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate complex issues to higher levels of support or relevant departments when necessary.
- Identify trends in customer issues and provide feedback to the product and development teams for improvement.
- Educate customers on product features and best practices.
- Maintain a high level of customer satisfaction through effective problem-solving and empathetic communication.
- Contribute to the creation and maintenance of knowledge base articles and FAQs.
- Stay updated on product changes and new features to provide accurate support.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
- Minimum of 2-3 years of experience in customer service or technical support roles.
- Proficiency in troubleshooting common software and hardware issues.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly.
- Strong active listening and empathy skills.
- Familiarity with CRM software and ticketing systems.
- Ability to work independently and manage time effectively in a remote environment.
- A patient and problem-solving mindset.
- Experience with remote support tools is advantageous.
- Knowledge of (Specify relevant industry/product, e.g., SaaS, networking, electronics) is a bonus.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service & Technical Support Specialist (Remote)
202 Al Daih, Northern
BHD50000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a dedicated and customer-focused Customer Service & Technical Support Specialist to join their fully remote team. This is an excellent opportunity for an individual passionate about helping others and resolving technical issues efficiently. As a Customer Service & Technical Support Specialist, you will be the first point of contact for clients seeking assistance with our products and services. You will provide timely and effective technical support, troubleshoot issues, and ensure a high level of customer satisfaction. This role requires strong communication skills, technical aptitude, and a commitment to delivering exceptional customer service in a remote setting.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and support requests via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues related to software installation, configuration, and usage.
- Provide clear and concise instructions to customers on how to use products and services.
- Escalate complex technical problems to senior support staff or development teams when necessary.
- Document all customer interactions, issues, and resolutions in the support ticketing system.
- Contribute to the knowledge base by creating and updating FAQ articles, troubleshooting guides, and support documentation.
- Gather customer feedback and report common issues or trends to the product and development teams.
- Maintain a high level of customer satisfaction by providing efficient and empathetic support.
- Stay up-to-date with product updates, new features, and common technical issues.
- Collaborate with team members to share knowledge and best practices for customer support.
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
- Proven experience in customer service, technical support, or a similar client-facing role.
- Familiarity with software applications and operating systems.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Strong problem-solving and troubleshooting abilities.
- Ability to work independently and manage time effectively in a remote environment.
- Patience, empathy, and a customer-centric attitude.
- Proficiency with help desk software and CRM systems is desirable.
- Ability to multitask and prioritize tasks effectively.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Customer Service & Technical Support Specialist
1008 Hamad Town, Northern
BHD65000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and knowledgeable Senior Customer Service & Technical Support Specialist to join their fully remote team. In this role, you will be the primary point of contact for customers, providing exceptional support and resolving technical issues related to our client's products and services. You will leverage your expertise to guide customers, troubleshoot problems, and ensure a positive customer experience. This is a remote-first position, enabling you to work from home and contribute to customer satisfaction on a global scale.
Responsibilities:
Qualifications:
This fully remote opportunity offers competitive compensation and the chance to be a key part of our client's success in delivering outstanding customer support. The role is conceptually linked to customers in Hamad Town, Northern, BH , but the work is performed entirely remotely.
Responsibilities:
- Provide high-level technical support and customer service to clients via phone, email, and chat.
- Diagnose and resolve complex technical issues, guiding customers through troubleshooting steps.
- Escalate unresolved issues to appropriate internal teams, ensuring timely resolution.
- Educate customers on product features, functionalities, and best practices.
- Document customer interactions, technical issues, and resolutions in the CRM system.
- Develop and maintain a deep understanding of the client's products and services.
- Create and update knowledge base articles, FAQs, and troubleshooting guides.
- Identify trends in customer inquiries and technical issues, providing feedback to product development teams.
- Assist in training new customer support team members.
- Proactively identify opportunities to improve the customer experience and support processes.
- Manage customer expectations and ensure satisfaction with problem resolution.
- Contribute to team goals and performance metrics.
- Handle customer complaints and concerns with professionalism and empathy.
- Stay informed about product updates and new releases.
- Build strong relationships with customers, fostering loyalty and retention.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 4 years of experience in customer service, technical support, or a similar client-facing role.
- Proven ability to troubleshoot and resolve technical issues with software and/or hardware.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software and ticketing systems.
- Ability to explain technical concepts clearly and concisely to non-technical users.
- Self-motivated, organized, and able to manage time effectively in a remote environment.
- Patience and empathy when dealing with customer issues.
- Experience in a remote work setting is essential.
- Familiarity with (mention a specific relevant technology or software if applicable, e.g., SaaS platforms, networking concepts) is a plus.
- Team-oriented with a collaborative spirit.
This fully remote opportunity offers competitive compensation and the chance to be a key part of our client's success in delivering outstanding customer support. The role is conceptually linked to customers in Hamad Town, Northern, BH , but the work is performed entirely remotely.
This advertiser has chosen not to accept applicants from your region.
7
Senior Customer Service & Technical Support Specialist
24003 Muharraq, Muharraq
BHD60000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and empathetic Senior Customer Service & Technical Support Specialist to join their dedicated, fully remote team. This role is crucial in providing exceptional support to customers, resolving technical issues, and ensuring a positive user experience with our client's products and services. The ideal candidate will possess advanced problem-solving skills, excellent communication abilities, and a deep understanding of technical troubleshooting across various platforms. You will be the primary point of contact for escalated customer inquiries, guiding them through complex issues with patience and professionalism.
Key Responsibilities:
This is a fully remote position, requiring a self-motivated individual with excellent time management skills and a reliable internet connection. You will be an integral part of a supportive, virtual team environment. We are looking for someone who is passionate about helping customers, enjoys tackling technical challenges, and can communicate complex information effectively. The ability to remain calm and composed under pressure, while maintaining a positive and helpful attitude, is essential. This role offers significant opportunities for professional growth and development within a customer-centric organization.
Qualifications:
This fully remote opportunity is based in Muharraq, Muharraq, BH , offering flexibility and the chance to provide critical support to a valued customer base.
Key Responsibilities:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnosing and resolving complex technical issues related to software, hardware, or services.
- Providing clear and concise step-by-step instructions and solutions to customers.
- Escalating unresolved issues to appropriate internal teams (e.g., engineering, product development) and ensuring follow-through.
- Maintaining accurate and detailed records of customer interactions, issues, and resolutions in the CRM system.
- Developing and updating support documentation, FAQs, and knowledge base articles.
- Identifying trends in customer issues and providing feedback to product and development teams for improvement.
- Educating customers on product features and best practices to enhance their experience.
- Assisting in training and mentoring junior support staff.
- Contributing to the continuous improvement of customer service processes and protocols.
- Ensuring customer satisfaction by going the extra mile to resolve issues and provide support.
- Adhering to service level agreements (SLAs) for response and resolution times.
This is a fully remote position, requiring a self-motivated individual with excellent time management skills and a reliable internet connection. You will be an integral part of a supportive, virtual team environment. We are looking for someone who is passionate about helping customers, enjoys tackling technical challenges, and can communicate complex information effectively. The ability to remain calm and composed under pressure, while maintaining a positive and helpful attitude, is essential. This role offers significant opportunities for professional growth and development within a customer-centric organization.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 4 years of experience in customer service, technical support, or a helpdesk role.
- Proven ability to troubleshoot and resolve technical issues across various operating systems and applications.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Proficiency with CRM software and helpdesk ticketing systems.
- Strong understanding of customer service principles and best practices.
- Ability to work independently, manage time effectively, and meet deadlines in a remote setting.
- Patience, empathy, and a customer-focused attitude.
- Experience in a remote support role is a plus.
- Familiarity with (specific product/software category of the client, e.g., SaaS, enterprise software) is highly desirable.
This fully remote opportunity is based in Muharraq, Muharraq, BH , offering flexibility and the chance to provide critical support to a valued customer base.
This advertiser has chosen not to accept applicants from your region.
8
Remote Customer Service & Technical Support Specialist
31112 Southern, Southern
BHD28 Hourly
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking dedicated and tech-savvy Remote Customer Service & Technical Support Specialists. This role is entirely remote, offering you the chance to provide exceptional support to our global customer base from the comfort of your home. You will be the primary point of contact for customers, addressing inquiries, troubleshooting technical issues, and providing guidance on product usage. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong aptitude for quickly learning and mastering technical products. Responsibilities include responding to customer requests via phone, email, and chat; diagnosing and resolving technical problems; and escalating complex issues to higher-level support teams when necessary. You will maintain accurate records of customer interactions and resolutions in our CRM system. A key aspect of this role is to ensure a positive customer experience by providing timely, efficient, and accurate support. You will also contribute to the development of support documentation, FAQs, and knowledge base articles. Continuous learning and staying updated on product enhancements are crucial. This is an excellent opportunity for individuals who are passionate about technology, enjoy problem-solving, and excel at providing outstanding customer service in a remote setting.
Key Responsibilities:
Key Responsibilities:
- Provide comprehensive customer support via phone, email, and live chat.
- Troubleshoot and resolve technical issues related to software products.
- Guide customers through product features and functionalities.
- Diagnose and analyze customer problems, escalating complex issues as needed.
- Maintain detailed and accurate records of customer interactions and support activities.
- Contribute to the creation and updating of support documentation and knowledge base articles.
- Ensure customer satisfaction by providing timely and effective solutions.
- Identify recurring issues and provide feedback to the product development team.
- Adhere to service level agreements (SLAs) and company support policies.
- Maintain a high level of product knowledge.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Previous experience in customer service or technical support roles.
- Strong understanding of software applications and troubleshooting techniques.
- Excellent verbal and written communication skills.
- Patience, empathy, and a customer-centric approach.
- Ability to learn new technologies quickly and effectively.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Strong organizational and time management skills.
- Ability to work independently in a remote environment.
- Experience with (specific software/industry if applicable) is a plus.
This advertiser has chosen not to accept applicants from your region.
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