What Jobs are available for Technical Support Specialist in Bahrain?
Showing 2769 Technical Support Specialist jobs in Bahrain
Customer Service & Technical Support Specialist
2233 Ghuraifa, Capital
BHD60000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client, a rapidly growing provider of innovative cloud-based software solutions, is looking for a dedicated and tech-savvy Customer Service & Technical Support Specialist to join their fully remote team. This role is crucial for ensuring our clients receive exceptional support and a seamless user experience with our products. You will be the primary point of contact for customer inquiries, providing timely and effective solutions to a wide range of technical and service-related issues. Responsibilities include troubleshooting software problems, guiding users through product features, and resolving account-related queries. A deep understanding of the company's software suite is essential, along with the ability to communicate complex technical information clearly and concisely to both technical and non-technical users. You will utilize various support channels, including email, live chat, and phone, to assist customers efficiently. Maintaining accurate records of customer interactions and issues in our CRM system is vital. This role also involves collaborating with the development and product teams to identify recurring issues and suggest product improvements. The ideal candidate is patient, empathetic, and possesses excellent problem-solving skills. This fully remote position requires strong self-discipline, excellent time management, and the ability to work independently while being a valuable part of a distributed team. We are seeking an individual passionate about customer satisfaction and committed to delivering outstanding technical support.
Responsibilities:
Responsibilities:
- Provide exceptional customer service and technical support via phone, email, and live chat.
- Troubleshoot and resolve software issues for a diverse client base.
- Guide customers through product features, functionalities, and troubleshooting steps.
- Manage and prioritize incoming support requests efficiently.
- Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
- Collaborate with engineering and product teams to report bugs and suggest product enhancements.
- Develop and maintain support documentation, FAQs, and knowledge base articles.
- Ensure high levels of customer satisfaction through timely and effective problem-solving.
- Escalate complex issues to appropriate internal teams when necessary.
- Stay updated on product updates and new features.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 3 years of experience in customer service or technical support, preferably in a SaaS environment.
- Strong troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to explain technical concepts clearly to non-technical users.
- Patience, empathy, and a customer-centric attitude.
- Strong organizational skills and ability to manage multiple tasks.
- Ability to work independently and as part of a remote team.
- Familiarity with cloud-based software is a plus.
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0
Customer Service & Technical Support Specialist
222 Galali
BHD55000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is looking for a dedicated and empathetic Customer Service & Technical Support Specialist to join our fully remote support team. In this role, you will be the primary point of contact for customers, providing exceptional assistance and resolving technical issues with our products. You will handle inquiries via multiple channels, including phone, email, and live chat, ensuring timely and accurate resolutions. The ideal candidate possesses strong technical aptitude, excellent communication skills, and a passion for helping customers succeed. Key responsibilities include troubleshooting software problems, guiding users through product features, documenting support interactions, and escalating complex issues to higher-level support tiers when necessary. You will also contribute to the development of support documentation, FAQs, and knowledge base articles to empower customers and reduce ticket volume. This is a fully remote position, requiring a self-disciplined individual who can manage their workload effectively and maintain high standards of customer satisfaction. We are seeking someone who can quickly learn new technologies and adapt to evolving product updates. A positive attitude, patience, and a commitment to delivering outstanding customer experiences are essential. Join our growing team and play a crucial role in ensuring our customers receive the best possible support.
Responsibilities:
Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Troubleshoot and resolve software-related issues promptly and effectively.
- Guide customers through product setup, usage, and troubleshooting steps.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex technical issues to senior support staff or engineering teams.
- Contribute to the creation and maintenance of support documentation and knowledge base articles.
- Identify recurring customer issues and provide feedback to the product development team.
- Maintain a high level of customer satisfaction through excellent service.
- Adhere to support SLAs and quality assurance standards.
- Continuously improve technical knowledge of the company's products and services.
- Proven experience in customer service or technical support roles.
- Strong understanding of software applications and troubleshooting methodologies.
- Excellent communication, listening, and interpersonal skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to explain technical concepts clearly to non-technical users.
- Patience, empathy, and a customer-centric approach.
- Self-motivated and able to work independently in a remote environment.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Familiarity with SaaS products is an advantage.
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1
Senior Customer Service & Technical Support Specialist
5002 Northern, Northern
BHD65000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Customer Service & Technical Support Specialist to join their team in Shakhura, Northern, BH . This role embraces a hybrid work model, allowing for a blend of on-site collaboration and remote flexibility.
The Senior Specialist will be responsible for providing high-level technical assistance and exceptional customer support to clients encountering issues with our client's software products and services. You will troubleshoot complex technical problems, guide users through solutions, and escalate issues when necessary. This role requires a deep understanding of the product suite, strong problem-solving abilities, and excellent communication skills. You will also contribute to improving support resources, training junior team members, and identifying trends in customer inquiries to inform product development and enhance the overall customer experience.
Key responsibilities:
The Senior Specialist will be responsible for providing high-level technical assistance and exceptional customer support to clients encountering issues with our client's software products and services. You will troubleshoot complex technical problems, guide users through solutions, and escalate issues when necessary. This role requires a deep understanding of the product suite, strong problem-solving abilities, and excellent communication skills. You will also contribute to improving support resources, training junior team members, and identifying trends in customer inquiries to inform product development and enhance the overall customer experience.
Key responsibilities:
- Respond to customer inquiries via phone, email, and chat, providing prompt and accurate technical support.
- Troubleshoot and diagnose complex technical issues related to software, hardware, and network connectivity.
- Guide customers through step-by-step solutions and ensure their technical problems are resolved effectively.
- Document all customer interactions, issues, and resolutions in the support ticketing system.
- Escalate unresolved issues to higher-level technical teams or developers, providing detailed information.
- Develop and maintain knowledge base articles, FAQs, and troubleshooting guides.
- Train and mentor junior customer support representatives.
- Identify recurring customer issues and provide feedback to the product development and quality assurance teams.
- Contribute to the continuous improvement of support processes and tools.
- Gather customer feedback and insights to help shape product enhancements and service improvements.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in customer service and technical support, preferably in a software or technology environment.
- Proven ability to troubleshoot complex technical problems.
- Excellent communication (written and verbal), interpersonal, and active listening skills.
- Strong understanding of common operating systems, network protocols, and software applications.
- Experience with CRM and support ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to explain technical concepts clearly to non-technical users.
- Experience in a hybrid work environment is a plus.
- Demonstrated ability to work independently and as part of a team.
- Patience, empathy, and a customer-centric approach to problem-solving.
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2
Remote Customer Service & Technical Support Specialist
902 Al Jasra
BHD50000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is looking for a dedicated and empathetic Customer Service & Technical Support Specialist to join their fully remote support team. This role is crucial in ensuring our clients receive exceptional assistance and timely resolutions to their technical queries and service needs. You will be the primary point of contact for customers, handling inquiries via phone, email, and chat. Responsibilities include troubleshooting software issues, guiding users through product features, resolving technical problems, and escalating complex cases to higher support tiers when necessary. The ideal candidate possesses outstanding communication skills, a patient demeanor, and a strong aptitude for understanding and explaining technical concepts. You should be adept at managing multiple customer interactions simultaneously while maintaining a high level of professionalism and customer satisfaction. As a remote employee, you will need to be self-motivated, organized, and comfortable working independently in a virtual environment, equipped with a reliable internet connection and a dedicated workspace. We are seeking individuals who are passionate about technology and committed to delivering a superior customer experience. This is an excellent opportunity to join a growing company and contribute to its reputation for excellent client support.
Responsibilities:
Responsibilities:
- Provide first-line technical support and customer service to users.
- Troubleshoot and resolve software-related issues efficiently and effectively.
- Answer customer inquiries regarding product features, functionality, and troubleshooting.
- Guide customers through step-by-step solutions and product usage.
- Escalate unresolved issues to senior support specialists or relevant departments.
- Document all customer interactions, issues, and resolutions accurately.
- Maintain a high level of customer satisfaction through prompt and professional service.
- Contribute to the knowledge base by creating and updating support articles.
- Identify recurring issues and provide feedback to the product development team.
- Adhere to service level agreements (SLAs) and company support policies.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or technical support, preferably in a software environment.
- Strong technical aptitude and ability to quickly learn new software.
- Excellent troubleshooting and problem-solving skills.
- Outstanding verbal and written communication skills.
- Patience, empathy, and a customer-centric attitude.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
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3
Lead Technical Support Specialist - Customer Service
2020 Saar, Northern
BHD60000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Lead Technical Support Specialist to spearhead their customer service and helpdesk operations. This position is a fully remote role, allowing you to contribute from your home office, ideally with excellent connectivity to support our operations in Saar, Northern, BH . You will be responsible for managing a team of support agents, ensuring the timely and effective resolution of customer technical issues, and improving overall customer satisfaction. This role requires a deep understanding of IT infrastructure, software troubleshooting, and excellent customer service principles. You will develop support documentation, train new team members, and act as a point of escalation for complex problems. The Lead Technical Support Specialist will also analyze support tickets to identify recurring issues and propose solutions to enhance product stability and user experience. Collaboration with development and product teams to provide feedback on user issues and potential improvements will be a key aspect of this role.
Responsibilities include:
Responsibilities include:
- Leading and mentoring a remote team of technical support agents
- Overseeing the daily operations of the helpdesk and ensuring service level agreements (SLAs) are met
- Developing and implementing efficient troubleshooting procedures and best practices
- Managing customer escalations and ensuring timely resolution of complex technical problems
- Creating and updating knowledge base articles and technical documentation
- Analyzing support data to identify trends, root causes, and areas for improvement
- Training new support staff on products, policies, and procedures
- Communicating with cross-functional teams to address product bugs and feature requests
- Ensuring a high level of customer satisfaction through proactive and empathetic support
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4
Senior Customer Service & Technical Support Specialist
22221 Tripoli
BHD60000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and empathetic Senior Customer Service & Technical Support Specialist to join their dedicated team. This role is critical in ensuring our customers receive exceptional support and swift resolution to their technical issues. The ideal candidate will possess a strong blend of technical aptitude, customer service excellence, and problem-solving prowess. You will be a primary point of contact for escalated customer inquiries, guiding them through complex troubleshooting processes and ensuring a positive experience.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshoot complex issues for customers via phone, email, and chat.
- Manage and resolve escalated customer complaints and technical problems in a timely and professional manner.
- Diagnose and identify root causes of product malfunctions or software glitches.
- Guide customers through step-by-step solutions, product functionalities, and usage best practices.
- Document all customer interactions, technical issues, and resolutions accurately in the CRM system.
- Develop and maintain knowledge base articles, FAQs, and troubleshooting guides.
- Train and mentor junior customer support representatives on technical aspects and service protocols.
- Identify trends in customer issues and provide feedback to product development and engineering teams for continuous improvement.
- Contribute to the improvement of customer service processes and workflows.
- Ensure customer satisfaction by delivering high-quality, efficient, and personalized support.
- Collaborate with other departments to ensure a cohesive customer experience.
- Associate's or Bachelor's degree in a relevant technical field or equivalent practical experience.
- Minimum of 5 years of experience in customer service and technical support, with at least 2 years in a senior or lead role.
- Strong understanding of (mention specific technology/product area relevant to the fictional company, e.g., software applications, hardware diagnostics, network troubleshooting).
- Excellent diagnostic and problem-solving skills with a methodical approach.
- Exceptional communication, interpersonal, and active listening skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to explain technical concepts clearly to non-technical users.
- Patience, empathy, and a customer-centric attitude.
- Ability to handle high-pressure situations and de-escalate conflicts.
- Experience in creating technical documentation and training materials.
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5
Remote Customer Service & Technical Support Specialist
2001 Tubli
BHD1800 Monthly
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and highly skilled Remote Customer Service & Technical Support Specialist to provide exceptional support to their diverse customer base. This fully remote position requires a proactive individual who can troubleshoot technical issues, resolve customer inquiries efficiently, and maintain high levels of customer satisfaction. You will be the first point of contact for customers experiencing problems with our client's products or services, requiring you to possess excellent communication skills and a deep understanding of the company's offerings. The ability to work independently, manage your time effectively, and maintain a professional demeanor in a virtual environment is crucial.
Responsibilities:
Responsibilities:
- Provide first-level technical support and customer service via phone, email, and chat.
- Troubleshoot and diagnose a wide range of technical issues, guiding customers through step-by-step solutions.
- Respond to customer inquiries regarding product features, usage, billing, and general information in a timely and accurate manner.
- Escalate complex issues to appropriate departments or senior support staff when necessary, ensuring a smooth handover.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Contribute to the development of the knowledge base by creating and updating support articles and FAQs.
- Identify trends in customer issues and provide feedback to the product and development teams for service improvement.
- Proactively identify opportunities to improve the customer experience and service efficiency.
- Maintain a thorough understanding of all products and services offered by our client.
- Adhere to all company policies and procedures regarding customer service and data privacy.
- Proven experience in a customer service or technical support role, preferably in a remote setting.
- Strong understanding of common technical issues and troubleshooting methodologies.
- Excellent verbal and written communication skills, with the ability to explain complex technical concepts clearly.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently, manage multiple tasks, and prioritize effectively in a remote work environment.
- High school diploma or equivalent; further technical certifications or a degree are a plus.
- Patience, empathy, and a customer-centric attitude.
- Reliable high-speed internet connection and a dedicated workspace.
- Adaptability and willingness to learn new technologies and processes.
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6
Senior Customer Service & Technical Support Specialist
750 Riffa, Southern
BHD65000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is a rapidly growing technology company seeking an exceptional Senior Customer Service & Technical Support Specialist to join our fully remote team. This role is critical in ensuring our customers receive outstanding support and have a seamless experience with our products and services. The Senior Specialist will be responsible for handling complex customer inquiries, troubleshooting technical issues, and providing expert guidance on product usage. You will serve as a point of escalation for challenging customer situations, requiring deep product knowledge and strong problem-solving abilities. This position involves diagnosing and resolving a wide range of technical problems, from software glitches to integration challenges. The ideal candidate will possess excellent communication skills, a patient and empathetic demeanor, and a passion for helping others. You will also contribute to the development of support documentation, FAQs, and training materials to empower both customers and the support team. Experience with CRM software, ticketing systems, and remote support tools is essential. This role requires the ability to work independently, manage multiple priorities effectively, and maintain a high level of customer satisfaction. You will also play a role in identifying trends in customer issues and providing feedback to product development teams to drive improvements. This is an excellent opportunity for a dedicated professional looking to advance their career in a remote-first environment, contributing significantly to customer success and loyalty.
Key Responsibilities:
Key Responsibilities:
- Provide expert-level technical support and customer service to clients.
- Handle complex inquiries and resolve technical issues via phone, email, and chat.
- Act as a point of escalation for challenging customer problems.
- Diagnose and troubleshoot software and hardware issues effectively.
- Guide customers through product setup, usage, and advanced features.
- Develop and maintain comprehensive knowledge base articles, FAQs, and support documentation.
- Identify recurring customer issues and provide feedback to product and engineering teams.
- Train and mentor junior customer support representatives.
- Ensure prompt and accurate resolution of all customer requests.
- Maintain a high level of customer satisfaction through professional and efficient support.
- Manage customer relationships and build rapport with clients.
- Stay updated on product features, updates, and industry best practices.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in customer support, technical support, or a similar role.
- Proven experience handling escalated customer issues and complex technical problems.
- Strong understanding of software applications, operating systems, and network concepts.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Exceptional communication, interpersonal, and active listening abilities.
- Proficiency with CRM software (e.g., Salesforce, HubSpot) and ticketing systems (e.g., Zendesk, Jira Service Desk).
- Ability to work independently and manage time effectively in a remote environment.
- Customer-focused mindset with a passion for delivering excellent service.
- Experience creating support documentation or training materials is a plus.
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7
Senior Customer Service & Technical Support Specialist
01234 Riffa, Southern
BHD50000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Customer Service & Technical Support Specialist to join their team in A'ali, Northern, BH . This role is vital in providing exceptional support to our customers, resolving technical issues, and ensuring a high level of customer satisfaction. The ideal candidate possesses excellent communication skills, a deep understanding of our products/services, and a proven ability to troubleshoot and resolve complex customer inquiries efficiently and effectively.
Key responsibilities include responding to customer inquiries via phone, email, and chat, diagnosing and resolving technical problems, and guiding customers through product features and functionalities. You will maintain detailed records of customer interactions and technical issues, escalating complex problems to appropriate departments when necessary. As a Senior Specialist, you will also be expected to train and mentor junior support staff, contribute to the development of support documentation and knowledge base articles, and identify opportunities for service improvement. Your proactive approach to customer service and technical problem-solving will be critical to enhancing the overall customer experience.
We are looking for a candidate with a Bachelor's degree or equivalent experience in a relevant field. A minimum of 4-6 years of experience in customer service or technical support, preferably within a technology-focused industry, is required. Demonstrated expertise in troubleshooting common technical issues and providing clear, concise solutions is essential. Excellent interpersonal, active listening, and conflict resolution skills are a must. Proficiency with customer relationship management (CRM) software and helpdesk ticketing systems is highly desirable. The ability to work effectively under pressure and manage multiple priorities in a fast-paced environment is crucial. A strong understanding of our product/service offerings is essential for providing comprehensive support.
Key responsibilities include responding to customer inquiries via phone, email, and chat, diagnosing and resolving technical problems, and guiding customers through product features and functionalities. You will maintain detailed records of customer interactions and technical issues, escalating complex problems to appropriate departments when necessary. As a Senior Specialist, you will also be expected to train and mentor junior support staff, contribute to the development of support documentation and knowledge base articles, and identify opportunities for service improvement. Your proactive approach to customer service and technical problem-solving will be critical to enhancing the overall customer experience.
We are looking for a candidate with a Bachelor's degree or equivalent experience in a relevant field. A minimum of 4-6 years of experience in customer service or technical support, preferably within a technology-focused industry, is required. Demonstrated expertise in troubleshooting common technical issues and providing clear, concise solutions is essential. Excellent interpersonal, active listening, and conflict resolution skills are a must. Proficiency with customer relationship management (CRM) software and helpdesk ticketing systems is highly desirable. The ability to work effectively under pressure and manage multiple priorities in a fast-paced environment is crucial. A strong understanding of our product/service offerings is essential for providing comprehensive support.
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8
Remote Customer Service & Technical Support Specialist
810 Zallaq, Southern
BHD55000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client is a leading provider of innovative software solutions, and we are seeking an exceptional Remote Customer Service & Technical Support Specialist to join our dedicated support team. This is a fully remote position, offering the convenience of working from your own home office. You will be the primary point of contact for our clients, providing outstanding customer service and technical assistance to resolve issues efficiently and effectively. The ideal candidate possesses a strong blend of technical aptitude, excellent communication skills, and a genuine passion for helping others. Responsibilities include responding to customer inquiries via phone, email, and chat; troubleshooting software-related problems; guiding users through product features and functionalities; escalating complex issues to higher-level support or engineering teams; and documenting support interactions accurately. You will play a crucial role in ensuring customer satisfaction and retention by delivering prompt, accurate, and friendly support. A deep understanding of our client's software products is essential, and ongoing training will be provided. You must be a proactive problem-solver, able to diagnose issues quickly and provide clear, concise solutions. Excellent time management skills and the ability to work independently in a remote setting are critical. Join our team and contribute to providing world-class support to our valued customer base.
Responsibilities:
Qualifications:
Responsibilities:
- Provide comprehensive technical support and customer service to clients via phone, email, and chat.
- Troubleshoot and resolve software-related issues, including installation, configuration, and functionality problems.
- Guide customers through product features, functionalities, and best practices.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Escalate unresolved issues to appropriate technical teams or subject matter experts.
- Identify trends in customer issues and provide feedback to product development and quality assurance teams.
- Maintain a high level of customer satisfaction through prompt and effective problem resolution.
- Assist in creating and updating knowledge base articles and support documentation.
- Manage multiple support requests simultaneously while maintaining quality of service.
- Contribute to a positive and collaborative remote support team environment.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is a plus.
- Minimum of 3 years of experience in customer service, technical support, or a related role.
- Proven ability to troubleshoot software issues and provide clear technical guidance.
- Excellent communication, interpersonal, and active listening skills.
- Strong customer-centric approach with a passion for problem-solving.
- Familiarity with CRM systems (e.g., Salesforce, Zendesk) and ticketing tools.
- Ability to work independently, manage time effectively, and thrive in a remote environment.
- Proficiency with common operating systems (Windows, macOS) and web browsers.
- Experience supporting SaaS products is highly desirable.
- Ability to quickly learn new software and technologies.
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9