2304 Technical Support jobs in Al Budaiya
Technical Support Lead
2245 Saar, Northern
BHD80000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Technical Support Lead to manage and mentor their fully remote technical support team. In this crucial role, you will be responsible for overseeing the provision of exceptional technical assistance to users, ensuring swift and effective resolution of issues related to software, hardware, and network infrastructure. You will develop and implement support procedures, manage ticket queues, and analyze support trends to identify recurring problems and implement long-term solutions. The ideal candidate will possess a deep technical understanding across various IT domains, coupled with strong leadership, problem-solving, and communication skills. As a remote-first position, you must be self-motivated, highly organized, and adept at collaborating with a distributed team using virtual communication tools.
Key responsibilities include training and guiding support agents, escalating complex issues, and ensuring customer satisfaction. You will be involved in creating and maintaining knowledge base articles, troubleshooting guides, and other support documentation. The Technical Support Lead will also collaborate with IT operations and development teams to resolve bugs, implement system improvements, and enhance the overall user experience. You will monitor key performance indicators such as response times, resolution rates, and customer feedback to maintain high service standards. This role offers a significant opportunity to shape the technical support function and contribute to the smooth operation of our client's IT environment, serving critical functions within the customer service & helpdesk sector.
Responsibilities:
Qualifications:
Key responsibilities include training and guiding support agents, escalating complex issues, and ensuring customer satisfaction. You will be involved in creating and maintaining knowledge base articles, troubleshooting guides, and other support documentation. The Technical Support Lead will also collaborate with IT operations and development teams to resolve bugs, implement system improvements, and enhance the overall user experience. You will monitor key performance indicators such as response times, resolution rates, and customer feedback to maintain high service standards. This role offers a significant opportunity to shape the technical support function and contribute to the smooth operation of our client's IT environment, serving critical functions within the customer service & helpdesk sector.
Responsibilities:
- Lead and mentor a team of remote technical support specialists.
- Oversee the daily operations of the technical support helpdesk.
- Ensure timely and effective resolution of user technical issues (hardware, software, network).
- Develop, implement, and refine support processes and procedures.
- Analyze support trends to identify root causes of recurring problems and recommend solutions.
- Manage and prioritize support tickets, ensuring adherence to SLAs.
- Create and maintain comprehensive knowledge base articles and documentation.
- Collaborate with IT operations and development teams on system improvements and bug fixes.
- Monitor support team performance metrics and provide regular reports.
- Train support staff on new technologies and troubleshooting techniques.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role.
- Strong knowledge of operating systems (Windows, macOS, Linux), hardware, networking, and common software applications.
- Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication, interpersonal, and customer service skills.
- Proven ability to lead and motivate a remote team.
- Experience creating technical documentation and knowledge base content.
- Relevant IT certifications (e.g., CompTIA A+, Network+, ITIL) are a plus.
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Specialist
45678 Barbar, Northern
BHD45000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their team. This role provides essential technical assistance to end-users, troubleshooting hardware, software, and network issues. The successful candidate will be responsible for diagnosing problems, providing clear and concise solutions, and escalating complex issues to appropriate teams when necessary. You will be a key point of contact for user support, ensuring timely resolution of technical challenges and maintaining high levels of customer satisfaction. A strong understanding of common operating systems, network protocols, and IT support ticketing systems is essential. Excellent communication skills, patience, and a passion for helping others are critical for success in this role. The position is based in Janabiyah, Northern, BH and offers a hybrid work model, allowing for a balance between remote work flexibility and in-office collaboration. This role requires a proactive approach to identifying potential issues and a commitment to continuous learning in a rapidly evolving technological landscape. You will contribute to maintaining the integrity and efficiency of the company's IT infrastructure.
Key Responsibilities:
Key Responsibilities:
- Respond to and resolve technical support requests via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network problems for end-users.
- Install, configure, and maintain computer systems and applications.
- Document all support activities and resolutions in a ticketing system.
- Provide training and guidance to users on IT best practices and system usage.
- Escalate unresolved issues to senior technical staff or relevant departments.
- Assist with the setup and deployment of new IT equipment.
- Contribute to the creation and maintenance of IT support documentation and knowledge base articles.
- Monitor system performance and identify potential issues before they impact users.
- Ensure compliance with IT policies and security procedures.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Engineer
1199 Saar, Northern
BHD22 Hourly
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a skilled and dedicated Technical Support Engineer to provide advanced troubleshooting and assistance to their global customer base. This is a fully remote position, ideal for an individual with a passion for technology and a talent for resolving complex technical issues. The Technical Support Engineer will be responsible for delivering timely and effective support across various platforms and products, ensuring high levels of customer satisfaction.
Responsibilities:
Responsibilities:
- Provide expert-level technical support to customers via phone, email, and chat.
- Diagnose and resolve complex hardware, software, and network issues.
- Troubleshoot and analyze product performance to identify root causes of problems.
- Document all support interactions, resolutions, and customer feedback in the ticketing system.
- Create and maintain technical documentation, FAQs, and knowledge base articles.
- Escalate unresolved issues to higher-level support teams or engineering as needed.
- Collaborate with development and product teams to report bugs and suggest product improvements.
- Train and mentor junior support staff.
- Manage customer expectations and ensure timely resolution of support requests.
- Proactively identify potential issues and recommend solutions to prevent recurrence.
- Stay up-to-date with product updates, new features, and industry best practices.
- Participate in on-call rotation as required.
- Contribute to the continuous improvement of support processes and tools.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in technical support or a similar customer-facing IT role.
- Strong understanding of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and hardware components.
- Proficiency in troubleshooting common software applications and web technologies.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced remote environment.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
- A patient and customer-centric attitude is essential.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Engineer
210 Saar, Northern
BHD65000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and skilled Technical Support Engineer to join their customer service team at their **Saar, Northern, BH** location. This role requires a strong technical aptitude, excellent problem-solving abilities, and a commitment to providing exceptional customer support. You will be responsible for diagnosing and resolving complex technical issues for our clients, responding to support requests via phone, email, and in-person interactions. Key duties include troubleshooting hardware and software problems, guiding users through step-by-step solutions, escalating unresolved issues to appropriate departments, and documenting support activities thoroughly. The ideal candidate will possess a deep understanding of computer systems, networks, and common software applications. Experience with CRM systems and ticketing platforms is highly desirable. Strong interpersonal and communication skills are essential for effectively interacting with a diverse client base. A passion for technology and a patient, customer-focused approach are critical for success. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required. Certifications such as CompTIA A+ or Network+ are a plus. This position offers a fantastic opportunity to develop your technical expertise and contribute to client satisfaction within a supportive team environment. You will be an integral part of ensuring our clients can maximize the value of our products and services through reliable technical assistance.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Manager
915 Saar, Northern
BHD85000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology solutions provider, is seeking a proactive and experienced Technical Support Manager to lead their customer service and helpdesk operations in Saar, Northern, BH . This hybrid role combines on-site team leadership with the flexibility of remote work. You will be responsible for managing a team of technical support specialists, ensuring timely and effective resolution of customer issues, and enhancing the overall customer support experience. This includes developing and implementing support strategies, monitoring key performance indicators, and identifying areas for improvement. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and proven leadership skills. You will work closely with engineering and product teams to provide feedback and drive product enhancements. Key responsibilities include:
- Leading, mentoring, and managing a team of technical support professionals.
- Overseeing daily operations of the helpdesk, ensuring efficient ticket management and timely issue resolution.
- Developing and implementing support processes, policies, and procedures to enhance customer satisfaction.
- Monitoring and analyzing key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.
- Identifying training needs for the support team and developing relevant training programs.
- Collaborating with product development and engineering teams to provide customer feedback and identify product issues.
- Managing escalations and resolving complex technical problems.
- Ensuring the effective use of support tools and technologies.
- Developing knowledge base articles and self-help resources for customers.
- Contributing to the continuous improvement of customer support services.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Specialist
100 Saar
BHD45000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Technical Support Specialist to join their team in Budaiya, Northern, BH . This role involves providing high-level technical assistance and troubleshooting for a diverse range of products and services. You will be the first point of contact for customers experiencing technical difficulties, requiring you to diagnose issues, provide clear and concise solutions, and escalate complex problems to appropriate departments when necessary. A strong understanding of common IT issues, software applications, and hardware troubleshooting is essential. You will be responsible for managing customer inquiries via phone, email, and ticketing systems, ensuring prompt resolution and high customer satisfaction. This includes documenting all interactions and solutions in the customer support database. The ideal candidate will have exceptional communication skills, with the ability to explain technical concepts in an understandable manner to non-technical users. A proactive approach to problem-solving and a commitment to continuous learning are highly valued. You will be involved in creating and maintaining knowledge base articles and user guides to empower customers and internal teams. Previous experience in a similar customer service or technical support role is required, preferably within a fast-paced environment. A relevant diploma or degree in IT, Computer Science, or a related field is a plus. The ability to work effectively under pressure and manage multiple tasks simultaneously is crucial. This position requires a permanent on-site presence in Budaiya, Northern, BH , offering direct engagement with the team and a vibrant office environment. If you are passionate about technology and helping others, this is an excellent opportunity to grow your career with a leading organization.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Engineer
2225 Saar, Northern
BHD48000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client is searching for a skilled and customer-focused Technical Support Engineer to join their growing team. This role is crucial for providing exceptional technical assistance and troubleshooting to our diverse user base. You will be responsible for diagnosing and resolving complex technical issues related to software applications, hardware, and network connectivity, primarily through remote channels such as phone, email, and chat. Maintaining a high level of customer satisfaction by ensuring timely and effective solutions is paramount. This position requires a deep understanding of IT systems, operating systems (Windows, macOS, Linux), and common software applications. You will document support interactions, create knowledge base articles, and escalate unresolved issues to appropriate teams. The ideal candidate will possess excellent analytical and problem-solving abilities, a patient and empathetic demeanor, and the capacity to explain technical concepts clearly to non-technical users. Experience with remote desktop tools and IT support ticketing systems is essential. This is an exciting opportunity to work in a dynamic environment, contribute to the seamless operation of our client's IT infrastructure, and develop your technical expertise. Join us and be a key player in delivering outstanding support.
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6
Technical Support Specialist
501 Saar, Northern
BHD55000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client is seeking a proactive and customer-focused Technical Support Specialist to join their team in **Saar, Northern, BH**. This hybrid role will involve a combination of remote support and on-site troubleshooting when necessary. You will be the first point of contact for clients experiencing technical issues with our client's software and hardware solutions. Responsibilities include diagnosing and resolving technical problems via phone, email, and remote access tools, escalating complex issues to higher support tiers, and documenting all support interactions accurately. The ideal candidate will possess strong technical aptitude, excellent communication skills, and a patient, problem-solving demeanor. A solid understanding of operating systems (Windows, macOS), common software applications, and basic networking principles is essential. You will be responsible for maintaining high levels of customer satisfaction by providing timely and effective technical assistance. This hybrid position offers the flexibility to work remotely for a portion of the week while also requiring on-site presence in **Saar, Northern, BH** for hands-on support and team collaboration. We are looking for individuals who are detail-oriented, eager to learn, and committed to delivering exceptional customer service. Join a supportive team environment where your contributions to client success are highly valued. You will have the opportunity to expand your technical expertise and grow within the company.
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7
Technical Support Specialist
99777 Saar, Northern
BHD23 Hourly
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client is seeking a skilled and customer-focused Technical Support Specialist to join their IT department in Saar, Northern, BH . This role is pivotal in providing timely and effective technical assistance to internal users, resolving hardware, software, and network issues. The ideal candidate possesses strong troubleshooting skills, excellent communication abilities, and a dedication to providing exceptional user support.
Key Responsibilities:
Key Responsibilities:
- Respond to and resolve technical support requests from employees via phone, email, and ticketing system.
- Install, configure, and troubleshoot desktop computers, laptops, printers, and other peripherals.
- Diagnose and resolve hardware and software issues, including operating system problems, application errors, and connectivity issues.
- Provide support for a range of software applications, including Microsoft Office Suite, email clients, and specialized business software.
- Assist users with network connectivity issues (wired and wireless).
- Escalate complex technical issues to appropriate IT personnel or vendors when necessary.
- Document support activities, solutions, and user guides in the IT knowledge base.
- Maintain an inventory of IT equipment and software licenses.
- Assist with the onboarding process for new employees, including setting up workstations and user accounts.
- Proactively identify potential IT issues and recommend preventative measures.
- Stay updated on the latest technology trends and best practices in IT support.
- Provide basic training to users on new hardware or software.
- Ensure adherence to IT security policies and procedures.
- Manage user accounts and permissions.
- Contribute to continuous improvement of IT support processes and services.
- Participate in IT projects as assigned.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Minimum of 3 years of experience in a technical support or helpdesk role.
- Proficiency in troubleshooting Windows and macOS operating systems.
- Familiarity with Microsoft 365 suite and common business applications.
- Experience with network troubleshooting (TCP/IP, DNS, DHCP).
- Strong understanding of computer hardware components and configurations.
- Excellent problem-solving and analytical skills.
- Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Ability to work independently and manage time effectively.
- Experience with IT ticketing systems (e.g., ServiceNow, Jira Service Desk).
- Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
- Experience supporting mobile devices (iOS, Android) is beneficial.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Specialist
22348 Saar, Northern
BHD55000 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a proactive and customer-focused Technical Support Specialist to join their team in Saar, Northern, BH . This role is essential in ensuring that our users receive timely and effective technical assistance across a range of our products and services. You will be the first point of contact for customers experiencing technical difficulties, providing expert troubleshooting, and guiding them towards resolutions. The ideal candidate possesses strong problem-solving abilities, excellent communication skills, and a passion for delivering outstanding customer experiences.
Key Responsibilities:
Qualifications:
This hybrid role offers a flexible work arrangement and the opportunity to grow within a supportive and innovative company.
Key Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat, addressing hardware, software, and network issues.
- Diagnose and resolve technical problems efficiently, escalating complex issues to senior support tiers when necessary.
- Guide users through step-by-step solutions, demonstrating patience and clarity.
- Maintain accurate and detailed records of customer interactions, troubleshooting steps, and resolutions in the ticketing system.
- Contribute to the creation and maintenance of a comprehensive knowledge base with FAQs, troubleshooting guides, and best practices.
- Identify recurring technical issues and provide feedback to development and product teams for long-term solutions.
- Assist in the testing of new software releases and hardware configurations to identify potential issues before deployment.
- Educate customers on product features and functionalities to enhance their user experience.
- Collaborate with team members to share knowledge and improve support processes.
- Ensure customer satisfaction by providing prompt, professional, and courteous service.
Qualifications:
- High school diploma or equivalent; a technical certification or Associate's degree in IT or a related field is a plus.
- Proven experience in a technical support or customer service role, ideally within a tech-oriented environment.
- Strong understanding of operating systems (Windows, macOS, Linux), common software applications, and basic networking concepts.
- Excellent troubleshooting and problem-solving skills with a methodical approach.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Patience, empathy, and a genuine desire to help customers.
- Ability to manage multiple support tickets simultaneously and prioritize tasks effectively.
- Familiarity with ITIL best practices is advantageous.
- Experience with remote support tools is desirable.
- A proactive attitude towards learning new technologies and product updates.
This hybrid role offers a flexible work arrangement and the opportunity to grow within a supportive and innovative company.
This advertiser has chosen not to accept applicants from your region.
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