1860 Technical Support jobs in Al Muharraq
Technical Support Engineer
602 Galali
BHD55000 Annually
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Posted today
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Job Description
Our client is seeking a proficient and customer-focused Technical Support Engineer to join their growing team. This role offers the flexibility of being fully remote, allowing you to provide essential technical assistance to clients from anywhere. You will be the first line of defense in resolving complex technical issues, ensuring client satisfaction and maintaining the integrity of our IT systems. The ideal candidate has a strong aptitude for troubleshooting, excellent communication skills, and a passion for technology.
Key Responsibilities include:
Qualifications:
Key Responsibilities include:
- Providing prompt and accurate technical support to clients via phone, email, and chat.
- Diagnosing and resolving hardware, software, and network issues for end-users.
- Guiding users through step-by-step solutions to technical problems.
- Documenting all support interactions, issues, and resolutions in the ticketing system.
- Escalating unresolved issues to senior support staff or relevant departments.
- Installing, configuring, and troubleshooting software applications and operating systems.
- Assisting with user account management and access permissions.
- Creating and maintaining knowledge base articles and FAQs for common issues.
- Participating in the testing and deployment of new software and system updates.
- Providing feedback to the product development team to improve user experience and system functionality.
- Adhering to service level agreements (SLAs) to ensure timely resolution of support tickets.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 2+ years of experience in technical support or helpdesk roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with common networking concepts (TCP/IP, DNS, DHCP).
- Experience with troubleshooting various hardware and software issues.
- Excellent problem-solving and analytical skills.
- Superior communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
- Experience with IT support ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
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0
Technical Support Specialist
604 Al Muharraq
BHD30 Hourly
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Posted 2 days ago
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Job Description
Our client is looking for a dedicated and skilled Technical Support Specialist to join their thriving customer service team in Sitra, Capital, BH . This role is crucial in ensuring our clients receive prompt, accurate, and empathetic assistance with their technical inquiries and issues. You will be the first point of contact for users seeking help with our software and hardware products, troubleshooting problems, and providing effective solutions. Key Responsibilities:
- Respond to customer support requests via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues related to software installation, configuration, and usage.
- Troubleshoot hardware problems, including network connectivity and peripheral devices.
- Guide users through step-by-step solutions and document all interactions and resolutions in the CRM system.
- Escalate complex issues to senior support staff or relevant development teams when necessary.
- Create and maintain a knowledge base of frequently asked questions and technical solutions.
- Provide feedback to the product development team on common issues and potential improvements.
- Assist in the onboarding and training of new support team members.
- Proactively monitor system performance and identify potential issues before they impact users.
- Participate in team meetings and contribute to the continuous improvement of support processes.
- Proven experience as a Technical Support Specialist or in a similar IT support role.
- Strong understanding of computer systems, networks, and common software applications.
- Excellent troubleshooting and problem-solving abilities.
- Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Proficiency in using helpdesk ticketing systems and remote support tools.
- Ability to work effectively in a fast-paced, collaborative environment.
- A relevant IT certification (e.g., CompTIA A+, Network+) is a strong asset.
- Familiarity with CRM software is a plus.
- Fluency in English is mandatory.
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1
Technical Support Engineer
705 Al Seef
BHD55000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a highly skilled and customer-focused Technical Support Engineer to join their expanding team. This is a fully remote position, requiring the ability to provide exceptional technical assistance to users globally. You will be responsible for diagnosing and resolving complex hardware, software, and network issues, providing timely and effective solutions. The ideal candidate possesses strong troubleshooting skills, a deep understanding of IT systems and applications, and excellent communication abilities to guide users through technical processes. You will manage support tickets, document solutions, and contribute to the knowledge base. This role requires a proactive approach to identifying recurring issues and suggesting improvements to products or services. The ability to work independently, manage your time effectively, and maintain a high level of customer satisfaction in a remote setting is paramount.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support to end-users via phone, email, and chat.
- Diagnose and resolve complex hardware, software, and network-related issues.
- Troubleshoot and repair technical problems across various operating systems and applications.
- Escalate unresolved issues to appropriate internal teams for further investigation.
- Document all support interactions, resolutions, and technical procedures in the CRM system.
- Contribute to the development and maintenance of the technical knowledge base.
- Identify trends in support requests and proactively suggest product or service improvements.
- Ensure timely and effective resolution of customer issues, maintaining high satisfaction levels.
- Conduct remote training sessions for users on software and hardware functionalities.
- Stay updated with the latest technological advancements and company products/services.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in a technical support or helpdesk role.
- Proficiency in troubleshooting operating systems (Windows, macOS, Linux), common business applications, and network protocols.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Strong understanding of IT infrastructure, including servers, networks, and cloud services.
- Excellent analytical and problem-solving skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Ability to work independently and manage workload effectively in a remote environment.
- Customer-centric mindset and a dedication to providing outstanding service.
- Relevant certifications (e.g., CompTIA A+, Network+, CCNA) are a plus.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Lead
4002 Al Seef
BHD75000 Annually
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Posted 2 days ago
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Job Description
Our client is looking for a motivated and experienced Technical Support Lead to manage and mentor a team of support specialists in Salmabad, Northern, BH . This role involves overseeing daily operations, ensuring timely and effective resolution of customer technical issues, and contributing to the continuous improvement of support processes. You will be a key point of contact for complex technical escalations and will work closely with engineering and product teams to provide feedback and drive product enhancements.
Responsibilities:
Responsibilities:
- Lead, train, and mentor a team of technical support engineers, fostering a high-performance culture.
- Manage the daily workflow of the support team, ensuring efficient ticket allocation and resolution times.
- Serve as a point of escalation for complex technical issues and customer complaints.
- Develop and maintain knowledge base articles, FAQs, and troubleshooting guides.
- Monitor support performance metrics (e.g., response time, resolution time, customer satisfaction) and implement strategies for improvement.
- Collaborate with product development and engineering teams to identify root causes of recurring issues and advocate for product fixes.
- Contribute to the development and implementation of new support processes and tools.
- Ensure adherence to service level agreements (SLAs) and company support standards.
- Conduct regular team meetings, provide performance feedback, and conduct one-on-one coaching.
- Assist in the hiring and onboarding of new technical support staff.
- Identify trends in support requests and provide actionable insights to relevant departments.
- Manage relationships with third-party support vendors, if applicable.
- Contribute to the development of training materials for both internal staff and customers.
- Stay up-to-date with product updates and technical advancements relevant to customer support.
- Participate in on-call rotation as needed for critical issue resolution.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 3-5 years of experience in technical support or customer service, with at least 1-2 years in a leadership or supervisory role.
- Strong understanding of IT infrastructure, operating systems, networking concepts, and common software applications.
- Proven experience troubleshooting hardware and software issues.
- Excellent problem-solving, analytical, and diagnostic skills.
- Exceptional communication, interpersonal, and customer service skills.
- Experience with helpdesk ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools.
- Ability to lead and motivate a team effectively.
- Strong organizational and time management skills.
- Experience in developing and delivering technical training is a plus.
- Familiarity with scripting or basic programming is advantageous.
- Ability to work effectively in a hybrid work environment.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Specialist
21112 Galali
BHD65000 Annually
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Posted 2 days ago
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Job Description
Our client is actively seeking a highly skilled and motivated Technical Support Specialist to be an integral part of their customer-facing operations in Sanad, Capital, BH . This role is crucial in ensuring that our valued customers receive prompt, efficient, and expert assistance with their technical inquiries and issues. The ideal candidate will possess a deep understanding of our product suite, excellent troubleshooting abilities, and a passion for delivering outstanding customer service. You will be the first point of contact for customers experiencing technical difficulties, diagnosing problems, and providing effective solutions across various communication channels, including phone, email, and chat. This involves meticulously logging all customer interactions and resolutions in our ticketing system, ensuring accurate documentation for future reference and analysis. A significant aspect of the role includes developing and maintaining a comprehensive knowledge base of common issues and solutions, empowering both customers and the support team. You will also collaborate closely with engineering and product development teams to report bugs, suggest product improvements, and ensure customer feedback is integrated into the development cycle. The ability to translate complex technical concepts into easily understandable language for non-technical users is paramount. This position offers a fantastic opportunity to grow within a supportive team environment and make a tangible impact on customer satisfaction. The role requires dedicated on-site presence in Sanad, Capital, BH to foster team collaboration and provide hands-on support.
Responsibilities:
Qualifications:
Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to our products and services.
- Respond to customer queries in a timely and accurate manner via phone, email, or chat.
- Diagnose and resolve technical hardware and software issues.
- Install, configure, and update software and hardware as needed.
- Guide users through problem-solving processes.
- Identify and escalate situations requiring urgent attention to the relevant departments.
- Document all technical issues and resolutions in the support ticketing system.
- Create and maintain technical documentation, including user guides and FAQs.
- Assist in the training of new support staff.
- Gather customer feedback and report it to product development teams for service improvement.
Qualifications:
- Proven experience in a technical support role.
- Excellent problem-solving and troubleshooting skills.
- Proficiency with common operating systems and software applications.
- Familiarity with CRM and help desk ticketing systems.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Customer-oriented attitude and patience.
- Ability to work effectively in a team and independently.
- High school diploma or equivalent; higher education in a relevant field is a plus.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Engineer
225 Galali
BHD60000 Annually
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Posted 3 days ago
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Job Description
Our client is seeking a skilled Technical Support Engineer to join their customer success team, offering a fully remote work experience. In this role, you will be the primary technical point of contact for clients, providing in-depth support and troubleshooting for their software and hardware needs. Your responsibilities will include diagnosing and resolving complex technical issues reported by customers, guiding them through step-by-step solutions, and documenting all interactions and resolutions in the CRM system. You will collaborate closely with engineering and product development teams to identify root causes of recurring issues and contribute to product improvements. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and a passion for customer satisfaction. Proficiency in a relevant operating system (e.g., Windows, Linux, macOS) and experience with networking concepts are essential. Familiarity with ticketing systems and remote desktop support tools is required. Excellent communication skills, both written and verbal, are paramount for clearly explaining technical concepts to non-technical users and for documenting solutions effectively. This is a remote-first position, demanding a high degree of self-motivation, organization, and the ability to manage your workload independently. You will be part of a supportive team dedicated to ensuring our clients have a seamless experience with our products. Opportunities for professional development and advancement within the company are available. If you are a proactive problem-solver with a dedication to providing outstanding technical assistance, we encourage you to apply. Your expertise will be crucial in maintaining high levels of customer satisfaction and loyalty for our client. Join our innovative team and contribute to delivering exceptional technical support globally.
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5
Technical Support Specialist
550 Galali
BHD4500 Annually
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Posted 4 days ago
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Job Description
Our client is seeking a dedicated and knowledgeable Technical Support Specialist to join their growing customer service team. This role involves providing exceptional technical assistance and troubleshooting support to users of our client's software products and services. Based in Sanad, Capital, BH , this position requires a blend of technical expertise and outstanding communication skills. You will be responsible for diagnosing and resolving technical issues via phone, email, and chat, escalating complex problems when necessary, and documenting solutions. The ideal candidate is patient, customer-focused, and possesses a strong aptitude for understanding and explaining technical concepts clearly.
Responsibilities:
Qualifications:
Responsibilities:
- Provide first-level technical support and troubleshooting for software and hardware issues.
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Diagnose and resolve technical problems, guiding users through step-by-step solutions.
- Document all customer interactions, issues, and resolutions in the ticketing system.
- Escalate unresolved issues to higher-level support or relevant departments.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Identify trends in customer issues and provide feedback to product development teams.
- Ensure customer satisfaction by delivering high-quality support services.
- Maintain a strong understanding of our client's products and services.
- Follow support procedures and guidelines to ensure consistent service delivery.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
- Minimum of 2 years of experience in technical support or a similar customer service role.
- Proficiency in troubleshooting common operating system (Windows, macOS) and software issues.
- Familiarity with network concepts and basic hardware troubleshooting.
- Excellent communication, listening, and interpersonal skills.
- Ability to explain technical information clearly and concisely to non-technical users.
- Strong problem-solving and analytical skills.
- Patience and empathy when dealing with customer issues.
- Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to work effectively in a hybrid work environment.
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6
Technical Support Specialist
213 Busaiteen, Muharraq
BHD30 Hourly
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Posted 4 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology solutions provider, is looking for a dedicated and technically proficient Technical Support Specialist to join their team in **Busaiteen, Muharraq, BH**. This role is crucial for ensuring the highest level of customer satisfaction by providing timely and effective technical assistance to clients across various platforms and applications.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and issues via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve hardware, software, and network problems for end-users.
- Install, configure, and maintain computer systems, printers, and other peripherals.
- Provide technical guidance and support on the use of company-provided software and applications.
- Escalate complex issues to senior technical staff or relevant departments when necessary.
- Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
- Create and update knowledge base articles and user guides to assist customers and colleagues.
- Assist with user account management, including creation, modification, and deletion of accounts.
- Conduct basic training sessions for new users on system functionalities.
- Proactively identify potential issues and recommend solutions to improve system performance and user experience.
- Maintain a high level of customer satisfaction by delivering excellent service and support.
- Stay current with the latest technology trends and support tools.
- Perform routine system maintenance and updates as required.
- Collaborate with other IT team members on various projects and initiatives.
- Proven experience in a technical support or helpdesk role, preferably within a corporate environment.
- Strong understanding of Windows and macOS operating systems.
- Familiarity with common office productivity software (e.g., Microsoft Office Suite, Google Workspace).
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP) and troubleshooting.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent communication and active listening skills, with the ability to explain technical concepts clearly to non-technical users.
- Strong problem-solving and analytical abilities.
- Ability to work independently and as part of a team in a fast-paced environment.
- A relevant certification such as CompTIA A+ or equivalent is a plus.
- Previous experience supporting specific company applications or industry-specific software is advantageous.
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7
Technical Support Manager
825 Al Seef
BHD75000 Annually
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Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Technical Support Manager to lead their customer service and helpdesk operations. This role is crucial for ensuring the delivery of exceptional technical support to our user base. The ideal candidate will have a strong background in technical troubleshooting, team leadership, and customer satisfaction. You will be responsible for managing the support team, optimizing support processes, and ensuring that all technical issues are resolved efficiently and effectively. This includes developing support documentation, training staff, and implementing strategies to enhance the overall customer experience. You will also be tasked with analyzing support trends to identify areas for improvement in our products and services.
Responsibilities:
Qualifications:
This is an excellent opportunity to join a forward-thinking organization in **Salmabad, Northern, BH**, and to make a tangible impact on our customer support excellence.
Responsibilities:
- Lead and manage the technical support and helpdesk team, providing guidance and performance feedback.
- Develop and implement support strategies, policies, and procedures to ensure high levels of customer satisfaction.
- Oversee the resolution of complex technical issues, escalating when necessary.
- Manage support tickets and ensure timely and effective resolution.
- Train and mentor support staff, fostering a knowledgeable and customer-centric team.
- Develop and maintain a comprehensive knowledge base of support articles and troubleshooting guides.
- Monitor support metrics and KPIs, identifying trends and areas for improvement.
- Collaborate with engineering and product teams to address recurring technical issues and suggest product enhancements.
- Manage relationships with third-party support vendors, if applicable.
- Ensure the efficient operation of helpdesk software and tools.
- Provide reporting on support team performance and customer satisfaction levels.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in technical support or IT helpdesk roles, with at least 2 years in a management or team lead capacity.
- Strong understanding of IT infrastructure, operating systems, and common software applications.
- Proven experience in managing and motivating technical support teams.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with a focus on customer service.
- Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
- Ability to diagnose and resolve a wide range of technical issues.
- Experience in developing training materials and knowledge base content.
- Familiarity with ITIL best practices is a plus.
This is an excellent opportunity to join a forward-thinking organization in **Salmabad, Northern, BH**, and to make a tangible impact on our customer support excellence.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Specialist
231 Busaiteen, Muharraq
BHD45000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their growing team in **Busaiteen, Muharraq, BH**. This hybrid role offers a blend of remote work and in-office collaboration, providing flexibility while fostering team connection. As a Technical Support Specialist, you will be the first point of contact for customers experiencing technical difficulties with our client's products and services. Your primary responsibility is to provide timely, accurate, and professional technical assistance to resolve issues efficiently.
Key duties include diagnosing and troubleshooting hardware, software, and network problems reported by users. You will respond to support requests via phone, email, and chat, maintaining detailed records of all interactions and resolutions in the ticketing system. This role requires you to guide users through step-by-step solutions and educate them on product features and functionalities. You will escalate complex or unresolved issues to the appropriate internal teams, ensuring follow-up and resolution. Participating in the creation and maintenance of knowledge base articles, FAQs, and user guides will also be part of your responsibilities, helping to empower users and reduce recurring support queries.
The ideal candidate will possess excellent problem-solving skills, a patient demeanor, and a strong aptitude for learning new technologies. You should be adept at explaining technical concepts in a clear and understandable manner. Prior experience in a customer service or technical support role is highly desirable. A solid understanding of operating systems, common software applications, and basic networking principles is essential. Strong communication and interpersonal skills are crucial for building rapport with customers and colleagues. You will be working in a collaborative environment, contributing to a positive customer experience and helping to improve our client's products and services based on customer feedback. This is a great opportunity for someone passionate about technology and helping others succeed.
Key duties include diagnosing and troubleshooting hardware, software, and network problems reported by users. You will respond to support requests via phone, email, and chat, maintaining detailed records of all interactions and resolutions in the ticketing system. This role requires you to guide users through step-by-step solutions and educate them on product features and functionalities. You will escalate complex or unresolved issues to the appropriate internal teams, ensuring follow-up and resolution. Participating in the creation and maintenance of knowledge base articles, FAQs, and user guides will also be part of your responsibilities, helping to empower users and reduce recurring support queries.
The ideal candidate will possess excellent problem-solving skills, a patient demeanor, and a strong aptitude for learning new technologies. You should be adept at explaining technical concepts in a clear and understandable manner. Prior experience in a customer service or technical support role is highly desirable. A solid understanding of operating systems, common software applications, and basic networking principles is essential. Strong communication and interpersonal skills are crucial for building rapport with customers and colleagues. You will be working in a collaborative environment, contributing to a positive customer experience and helping to improve our client's products and services based on customer feedback. This is a great opportunity for someone passionate about technology and helping others succeed.
This advertiser has chosen not to accept applicants from your region.
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