2304 Technical Support jobs in Riffa
Technical Support Specialist
Posted today
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Technical Support Lead
Posted 4 days ago
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Key Responsibilities:
- Lead and mentor a team of technical support specialists.
- Oversee the resolution of escalated customer technical issues.
- Develop and maintain comprehensive troubleshooting guides and knowledge base articles.
- Implement and refine support processes to improve efficiency and customer satisfaction.
- Monitor support queues and ensure timely responses to customer inquiries.
- Conduct regular training sessions for support staff on product knowledge and troubleshooting techniques.
- Analyze support trends to identify recurring issues and recommend product improvements.
- Manage relationships with third-party technical vendors.
- Contribute to the development of support metrics and performance reports.
- Ensure adherence to service level agreements (SLAs).
Technical Support Specialist
Posted 8 days ago
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- Responding to and resolving technical support requests via phone, email, and chat.
- Troubleshooting hardware, software, and network issues for end-users.
- Installing, configuring, and maintaining computer systems and applications.
- Providing guidance and training to users on IT best practices.
- Documenting technical issues and solutions in a knowledge base.
- Escalating unresolved issues to senior IT staff.
- Performing routine system checks and maintenance.
- Assisting with IT asset management.
- Contributing to the improvement of support processes.
- Ensuring a positive user experience.
- High school diploma or equivalent; Associate's degree in IT or a related field preferred.
- 2-3 years of experience in technical support or helpdesk roles.
- Proficiency in troubleshooting common operating systems (Windows, macOS).
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Experience with ticketing systems.
- Excellent problem-solving and diagnostic skills.
- Strong communication and interpersonal skills.
- Ability to work effectively in a hybrid environment.
Technical Support Specialist
Posted 10 days ago
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Key Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 4 years of experience in technical support or IT helpdesk roles.
- Proficiency in troubleshooting operating systems (Windows, macOS), hardware, and software applications.
- Experience with network troubleshooting (TCP/IP, DNS, DHCP).
- Knowledge of IT security principles and best practices.
- Familiarity with ticketing systems and remote support tools.
- Strong analytical and problem-solving abilities.
- Excellent customer service and communication skills.
Technical Support Lead
Posted 10 days ago
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Key responsibilities include developing and maintaining support documentation, creating knowledge base articles, and implementing best practices for customer service and technical support. You will also be involved in training new support staff, monitoring team performance, identifying areas for improvement, and reporting on key metrics. The ideal candidate will have a proven background in technical support, with at least 3-5 years of experience, and a strong understanding of IT systems, networks, and common software applications. Excellent communication, problem-solving, and leadership skills are essential. You must be able to remain calm and professional under pressure, demonstrate empathy towards customers, and foster a positive and productive team environment. Experience with helpdesk software and ticketing systems is a must. This is a fantastic opportunity for a motivated individual to take on a leadership role within a growing organization, contributing significantly to customer satisfaction and operational efficiency.
Technical Support Lead
Posted 14 days ago
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Responsibilities:
- Lead, mentor, and manage a team of technical support specialists.
- Oversee daily helpdesk operations, ensuring timely and effective resolution of customer inquiries and issues.
- Develop and implement support policies, procedures, and best practices.
- Monitor support ticket queues and ensure service level agreements (SLAs) are met.
- Train and onboard new support team members, providing ongoing coaching and performance feedback.
- Act as a point of escalation for complex technical problems.
- Analyze support trends and identify areas for improvement in products or services.
- Create and maintain technical documentation, knowledge base articles, and troubleshooting guides.
- Collaborate with engineering and product teams to resolve product defects and enhance customer experience.
- Manage relationships with third-party support vendors if applicable.
- Ensure customer satisfaction through proactive communication and effective problem-solving.
- Contribute to the development and implementation of customer support tools and technologies.
The ideal candidate will have a proven track record in technical support or IT helpdesk management, with at least 3 years of experience in a leadership capacity. Strong technical aptitude across a range of hardware, software, and network technologies is essential. Excellent communication, interpersonal, and problem-solving skills are critical for success in this role. A bachelor's degree in Information Technology, Computer Science, or a related field is preferred. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is required. The ability to lead and motivate a team, even in a hybrid work environment, is paramount. If you are a results-oriented individual passionate about customer success and technical excellence, we encourage you to apply.
Technical Support Specialist
Posted 16 days ago
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The ideal candidate possesses a strong foundation in IT systems, operating systems (Windows, macOS, Linux), and common business applications. You should be adept at explaining technical concepts in a clear and understandable manner to non-technical users. A patient demeanor, excellent problem-solving abilities, and a commitment to customer satisfaction are crucial. You will also be responsible for documenting solutions, maintaining knowledge base articles, and contributing to the continuous improvement of support processes. Staying updated on new technologies and product releases is essential to providing up-to-date assistance. This role demands initiative, the ability to multitask, and a proactive approach to identifying potential issues before they impact users.
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Install, configure, and maintain computer systems and software applications.
- Diagnose and resolve technical problems in a timely manner.
- Document all support interactions and resolutions in the ticketing system.
- Create and update knowledge base articles and user guides.
- Escalate unresolved issues to appropriate IT teams.
- Assist with user account management and access permissions.
- Conduct user training sessions on new software or procedures.
- Contribute to the improvement of IT support processes and tools.
- Monitor system performance and identify potential issues.
- Ensure data security and confidentiality for all user information.
- Participate in on-call rotation as needed.
- High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science, IT, or a related field is preferred.
- Proven experience in technical support or a similar IT role.
- Strong knowledge of operating systems (Windows, macOS, Linux).
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Experience with troubleshooting hardware and software issues.
- Excellent customer service and communication skills.
- Ability to explain technical information to non-technical users.
- Proficiency with help desk ticketing systems.
- CompTIA A+, Network+, or similar certifications are a plus.
- Ability to work independently and manage time effectively in a remote setting.
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Technical Support Specialist
Posted 17 days ago
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Technical Support Lead
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Technical Support Lead
Posted 17 days ago
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