104 Technical Support jobs in Riffa

We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.

Key Responsibilities:

• Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
• Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
• Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
• Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
• Install antivirus software, perform system updates, and educate users on secure practices for device protection.
• Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
• Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
• Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.

Qualifications:

• Minimum of a diploma in Information Technology or a related field.
• 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
• Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.

Technical Skills:

• Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
• Strong understanding of network setup and device connectivity troubleshooting.

Soft Skills:

• Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
• Strong problem-solving abilities and a proactive approach to addressing technical issues.
• Ability to work both independently and within a team environment.

Additional Requirements:

• This is a fully on-site role; remote work is not permitted.
• Applicants should currently reside in Bahrain, as this is an immediate requirement.

• Provide first-line and second-line technical support to clients via phone, email, chat, and remote assistance tools.
• Diagnose and troubleshoot hardware, software, and network issues, guiding users through step-by-step solutions.
• Document all support interactions, including problems, troubleshooting steps, and resolutions, in the ticketing system.
• Escalate unresolved issues to higher-tier support teams or engineering departments when necessary, ensuring proper hand-off and follow-up.
• Maintain a high level of product knowledge, staying updated on new features, bug fixes, and best practices.
• Create and update knowledge base articles, FAQs, and technical documentation for both internal teams and end-users.
• Assist clients with product installation, configuration, and setup processes.
• Identify recurring technical issues and contribute to proactive solutions to prevent future occurrences.
• Collaborate with development and QA teams to report bugs and test fixes.
• Educate users on efficient product usage and provide training sessions as required.
• Manage customer expectations regarding resolution times and communication.
• Participate in on-call rotations for after-hours support if required.
• Ensure compliance with service level agreements (SLAs) for response and resolution times.
• Provide feedback to product teams based on common customer pain points.
• Maintain a professional and empathetic demeanor during all customer interactions.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2-4 years of experience in a technical support, helpdesk, or IT support role.
• Strong understanding of operating systems (Windows, macOS), networking fundamentals (TCP/IP, DNS), and common software applications.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Excellent troubleshooting and problem-solving skills.
• Exceptional written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Customer-focused with a strong commitment to providing excellent service.
• Ability to work independently and prioritize tasks effectively in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are highly desirable.
• Patience, empathy, and a positive attitude.
• Ability to adapt to new technologies and learn quickly.
• Experience supporting cloud-based applications is a plus.

• Provide first-level technical support to clients via phone, email, and chat.
• Diagnose and troubleshoot hardware, software, and network issues.
• Guide users through step-by-step solutions, including setting up systems or resolving control panel errors.
• Log and track all support requests and resolutions using a ticketing system.
• Escalate complex or unresolved issues to senior technical teams.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Create and update technical documentation, FAQs, and knowledge base articles.
• Identify recurring technical problems and suggest proactive solutions.
• Ensure high levels of customer satisfaction through professional and efficient service.
• Stay updated with product knowledge, software updates, and industry best practices.

• Associate’s degree in Information Technology, Computer Science, or a related field; Bachelor’s degree preferred.
• Minimum of 2-3 years of proven experience in a technical support or helpdesk role.
• Strong knowledge of operating systems (Windows, macOS, Linux), common software applications, and network fundamentals.
• Familiarity with remote desktop support tools and ticketing systems.
• Excellent problem-solving and analytical skills, with the ability to diagnose technical issues accurately.
• Superior communication skills, both written and verbal, in English and Arabic, with a clear and patient demeanor.
• Ability to explain technical concepts to non-technical users.
• Customer-focused attitude with a commitment to providing exceptional service.
• Ability to work independently and as part of a team in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.

• Advanced Troubleshooting: Provide expert-level technical support to clients for complex software issues via phone, email, and remote sessions, diagnosing root causes and implementing effective solutions.
• Problem Resolution: Resolve software defects, configuration issues, and integration challenges, escalating to development teams when necessary with detailed documentation.
• Client Communication: Maintain clear, professional, and empathetic communication with clients throughout the support process, providing regular updates and managing expectations.
• Knowledge Base: Create and update technical documentation, knowledge base articles, and FAQs to empower clients and junior support staff.
• Product Expertise: Develop and maintain an in-depth understanding of our client's software products, features, and functionalities.
• Collaboration: Work closely with product development, quality assurance, and sales teams to provide feedback, identify recurring issues, and contribute to product improvements.
• Performance Monitoring: Monitor system performance, identify potential issues, and recommend proactive measures to ensure stability and reliability.

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related technical field.
• Minimum of 3-5 years of experience in a technical support role for software products, preferably enterprise-level applications.
• Strong understanding of software architectures, databases (SQL, Oracle), and operating systems (Windows Server, Linux).
• Experience with ticketing systems, remote support tools, and CRM software.
• Excellent analytical and problem-solving skills with a methodical approach to complex technical challenges.
• Strong written and verbal communication skills in English; Arabic proficiency is beneficial.
• Ability to work independently and as part of a team in a fast-paced and demanding environment.
• Relevant technical certifications are a plus.

• Provide technical support to end-users via phone, email, chat, and remote assistance, resolving issues related to software applications, hardware, and network connectivity.
• Diagnose and troubleshoot complex technical problems, identifying root causes and implementing effective solutions.
• Document all support interactions, resolutions, and technical procedures accurately in the ticketing system.
• Escalate unresolved issues to higher-level support teams or developers when necessary, ensuring proper hand-off and follow-up.
• Guide users through step-by-step solutions, ensuring they understand and can apply the fixes.
• Install, configure, and maintain software applications and updates.
• Assist with basic network troubleshooting and connectivity issues.
• Stay updated with product knowledge, system changes, and common technical issues.
• Contribute to the creation and maintenance of a knowledge base for common issues and their resolutions.
• Ensure compliance with IT policies, security protocols, and service level agreements (SLAs).
• Provide training and guidance to users on software usage and best practices.
• Collaborate with development and QA teams to report bugs and improve product stability.

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2-4 years of experience in a technical support or helpdesk role.
• Strong understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications.
• Experience with remote desktop support tools and ticketing systems (e.g., Zendesk, ServiceNow).
• Basic knowledge of network fundamentals (TCP/IP, DNS, VPN) and hardware troubleshooting.
• Excellent problem-solving and analytical skills, with a methodical approach to troubleshooting.
• Superior verbal and written communication skills in English; Arabic proficiency is a plus.
• Patience, empathy, and a customer-centric attitude.
• Ability to explain complex technical concepts to non-technical users.
• Ability to work independently and as part of a collaborative team.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a strong asset.

• Provide first-level technical support to clients via phone, email, and chat, addressing hardware, software, and network issues.
• Diagnose and troubleshoot technical problems, escalating complex issues to senior support engineers when necessary.
• Guide users through step-by-step solutions, ensuring a clear understanding of the resolution process.
• Document all support interactions, resolutions, and recurring issues accurately in the ticketing system.
• Maintain up-to-date knowledge of products, services, and common technical issues.
• Assist with basic network troubleshooting, including connectivity, VPN, and Wi-Fi issues.
• Support the setup and configuration of new hardware and software for clients.
• Contribute to the creation and maintenance of a knowledge base for common technical problems and solutions.
• Ensure timely follow-up on outstanding support tickets and client inquiries.
• Adhere to service level agreements (SLAs) and contribute to meeting team performance metrics.

• Associate's degree or certification in Information Technology, Computer Science, or a related field.
• Minimum of 1-3 years of experience in a technical support or helpdesk role.
• Strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts.
• Proficiency in troubleshooting hardware and software issues.
• Experience with ticketing systems and remote support tools.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently.
• Strong problem-solving and analytical abilities.
• Customer-focused with a commitment to providing high-quality service.
• Ability to work independently and as part of a collaborative team.
• Relevant certifications (e.g., CompTIA A+, Network+) are a strong plus.

• Provide technical support and troubleshooting for hardware, software, network, and system issues via phone, email, and remote access tools.
• Diagnose and resolve technical problems efficiently, escalating complex issues to higher-level support or specialized teams when necessary.
• Install, configure, and maintain computer systems, operating systems, and applications.
• Assist users with password resets, account lockouts, and access issues.
• Document all support interactions, resolutions, and technical procedures in the ticketing system.
• Educate users on best practices and preventative measures to minimize future issues.
• Monitor system performance and proactively identify potential problems.
• Collaborate with other IT teams to implement new solutions and improve existing processes.
• Manage and prioritize multiple support requests simultaneously, ensuring timely resolution.
• Perform routine system checks and preventative maintenance tasks.
• Provide support for mobile devices and cloud-based applications.
• Maintain a high level of customer satisfaction through professional and courteous communication.
• Contribute to the creation and maintenance of a knowledge base for common issues and solutions.
• Participate in on-call rotation for after-hours support if required.

• Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Minimum of 2-3 years of experience in a technical support or helpdesk role.
• Solid understanding of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with network fundamentals (TCP/IP, DNS, DHCP) and basic troubleshooting of network connectivity.
• Experience with ticketing systems and remote support tools.
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills in English; Arabic proficiency is a plus.
• Customer-focused with a patient and empathetic approach.
• Ability to work independently and as part of a team in a fast-paced environment.
• CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certifications are highly desirable.
• Ability to lift and move computer equipment when necessary.
• Demonstrated ability to learn new technologies quickly.
• Knowledge of IT security best practices.

Our client, a leading technology solutions provider, is seeking a knowledgeable and customer-focused Technical Support Specialist to join their helpdesk team in Budaiya, Northern, BH . This role is crucial in providing exceptional technical assistance to our clients, troubleshooting issues, and ensuring seamless operation of our software and hardware solutions. If you have a passion for technology, excellent problem-solving skills, and a dedication to customer satisfaction, we encourage you to apply.

• Provide first-level technical support to customers via phone, email, and chat, addressing inquiries and resolving technical issues.
• Diagnose and troubleshoot hardware, software, and network problems, guiding users through step-by-step solutions.
• Document all customer interactions, technical issues, and resolutions accurately in the ticketing system.
• Escalate complex or unresolved issues to senior support engineers or relevant departments.
• Install, configure, and maintain software applications and system settings as needed.
• Educate users on product features, functionalities, and best practices to enhance their experience.
• Create and update knowledge base articles and FAQs to assist both customers and internal staff.
• Monitor system performance and proactively identify potential issues.
• Participate in ongoing training to stay current with new technologies and product updates.
• Ensure compliance with service level agreements (SLAs) and customer satisfaction targets.

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related technical field.
• Minimum of 1-3 years of experience in a technical support, helpdesk, or IT support role.
• Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
• Excellent troubleshooting and problem-solving skills with a logical approach.
• Exceptional verbal and written communication skills in English; Arabic is a plus.
• Patience, empathy, and a strong customer-centric approach.
• Proficiency in using helpdesk software, remote support tools, and CRM systems.
• Ability to work independently and collaboratively in a fast-paced environment.
• CompTIA A+, Network+, or Microsoft certifications are a plus.

Our client offers a competitive salary, comprehensive benefits, and a dynamic work environment where continuous learning and professional development are encouraged. You will have the opportunity to work with cutting-edge technologies and resolve diverse technical challenges, enhancing your expertise. We provide a supportive team culture, mentorship from senior specialists, and clear pathways for career advancement within our IT department. This hybrid role offers flexibility while ensuring you remain an integral part of the team, benefiting from direct collaboration and knowledge sharing. Join a company that values technical excellence and customer success.

If you are a technically adept and customer-focused individual passionate about solving problems and helping users, we invite you to submit your application. We are looking for someone who is proactive, detail-oriented, and capable of explaining technical concepts in an understandable way. This position demands strong analytical skills, a commitment to service excellence, and the ability to manage multiple support tickets simultaneously. The successful candidate will be instrumental in ensuring our clients receive timely and effective technical assistance. Apply now to become a vital part of our technical support team and contribute to our reputation for superior service.

• Provide technical support and troubleshooting assistance to customers via phone, email, chat, and remote desktop tools.
• Diagnose and resolve software and hardware-related issues, including installation problems, application errors, and system configurations.
• Guide users through step-by-step solutions, explaining technical concepts in a clear and understandable manner.
• Document all support interactions, troubleshooting steps, and resolutions accurately in the helpdesk ticketing system.
• Escalate complex or unresolved issues to higher-level support or engineering teams, ensuring proper follow-up.
• Create and maintain knowledge base articles, FAQs, and self-help guides for common technical issues.
• Collaborate with product development and QA teams to report bugs, suggest improvements, and ensure product quality.
• Stay updated on new product features, releases, and technical documentation.
• Participate in training sessions to enhance technical skills and product knowledge.
• Monitor system performance and proactively identify potential issues that could impact user experience.

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred; relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a strong asset.
• Minimum of 2-3 years of experience in a technical support, helpdesk, or IT support role, preferably supporting software products.
• Strong understanding of operating systems (Windows, macOS), networking fundamentals, and common software applications.
• Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Excellent analytical and problem-solving skills, with the ability to diagnose complex technical issues.
• Exceptional verbal and written communication skills in English; Arabic is a plus.
• Patience, empathy, and a strong customer-centric approach.
• Ability to work independently in a remote environment, manage time effectively, and prioritize tasks.
• A proactive mindset and a willingness to learn new technologies.
• Access to a stable internet connection and a quiet remote workspace.