2304 Technical Support jobs in Riffa
Technical Support Specialist
233 Jurdab
BHD3000 Annually
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Posted today
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Our client is seeking a dedicated and technically proficient Technical Support Specialist to join their thriving customer service team based in Tubli, Capital, BH . This role is pivotal in ensuring our customers receive exceptional support for our diverse range of software products and services. You will be the primary point of contact for customers encountering technical issues, providing timely and effective resolutions. Responsibilities include troubleshooting software and hardware problems, guiding users through installation and configuration processes, and resolving complex technical queries via phone, email, and chat. You will maintain accurate records of customer interactions and technical issues in our CRM system, identifying trends and escalating recurring problems to the development team. A key aspect of this role involves creating and updating knowledge base articles, FAQs, and troubleshooting guides to empower users and reduce support volume. You will also actively participate in team meetings, contributing insights on customer feedback and potential product improvements. The ideal candidate possesses excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users. A strong understanding of operating systems (Windows, macOS), common software applications, and basic networking principles is essential. Experience with ticketing systems and remote desktop support tools is highly preferred. We are looking for a patient, empathetic, and detail-oriented individual who is passionate about problem-solving and committed to delivering outstanding customer service. A Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with at least 2 years of experience in a technical support role, is required. You will be working in a collaborative office environment, contributing to a positive team dynamic and ensuring high levels of customer satisfaction.
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0
Technical Support Lead
BH29 Riffa, Southern
BHD65000 Annually
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Posted 4 days ago
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Our client is searching for a highly skilled and customer-focused Technical Support Lead to spearhead their support operations. This role involves managing a team of support specialists, resolving complex technical issues, and ensuring exceptional customer satisfaction. You will be responsible for developing and implementing support strategies, creating knowledge base articles, and training team members on product updates and troubleshooting techniques. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and proven leadership experience. A deep understanding of IT systems, software applications, and network infrastructure is essential. This position requires outstanding communication and interpersonal skills, with the ability to effectively diagnose and resolve technical problems for a diverse customer base. We are looking for an individual who is proactive, detail-oriented, and committed to delivering high-quality technical assistance.
Key Responsibilities:
Key Responsibilities:
- Lead and mentor a team of technical support specialists.
- Oversee the resolution of escalated customer technical issues.
- Develop and maintain comprehensive troubleshooting guides and knowledge base articles.
- Implement and refine support processes to improve efficiency and customer satisfaction.
- Monitor support queues and ensure timely responses to customer inquiries.
- Conduct regular training sessions for support staff on product knowledge and troubleshooting techniques.
- Analyze support trends to identify recurring issues and recommend product improvements.
- Manage relationships with third-party technical vendors.
- Contribute to the development of support metrics and performance reports.
- Ensure adherence to service level agreements (SLAs).
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1
Technical Support Specialist
25432 Riffa, Southern
BHD45000 Annually
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Posted 8 days ago
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Job Description
Our client is seeking a diligent and customer-focused Technical Support Specialist to join their team, offering a hybrid work arrangement. Based in Riffa, Southern, BH , you will provide essential technical assistance to users, resolving hardware, software, and network issues efficiently and effectively. This role requires a strong aptitude for troubleshooting and a genuine passion for helping people. You will be the first point of contact for technical inquiries, escalating complex problems when necessary. The ideal candidate will possess excellent communication skills, patience, and a customer-centric approach. You will work within a supportive team environment, contributing to high levels of user satisfaction. Key responsibilities include:
- Responding to and resolving technical support requests via phone, email, and chat.
- Troubleshooting hardware, software, and network issues for end-users.
- Installing, configuring, and maintaining computer systems and applications.
- Providing guidance and training to users on IT best practices.
- Documenting technical issues and solutions in a knowledge base.
- Escalating unresolved issues to senior IT staff.
- Performing routine system checks and maintenance.
- Assisting with IT asset management.
- Contributing to the improvement of support processes.
- Ensuring a positive user experience.
- High school diploma or equivalent; Associate's degree in IT or a related field preferred.
- 2-3 years of experience in technical support or helpdesk roles.
- Proficiency in troubleshooting common operating systems (Windows, macOS).
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Experience with ticketing systems.
- Excellent problem-solving and diagnostic skills.
- Strong communication and interpersonal skills.
- Ability to work effectively in a hybrid environment.
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2
Technical Support Specialist
707, 708 Tubli
BHD75000 Annually
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Posted 10 days ago
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Job Description
Our client is seeking a dedicated and highly skilled Technical Support Specialist to provide expert assistance to their user base. This role is integral to maintaining seamless IT operations and ensuring user productivity. Located in **Isa Town, Southern, BH**, this position offers a hybrid work model, allowing for collaborative sessions in the office and remote work flexibility. You will be responsible for diagnosing and resolving complex technical issues across hardware, software, and network systems. The ideal candidate will possess strong analytical skills, a comprehensive understanding of IT infrastructure, and a passion for problem-solving. Responsibilities include responding to support tickets, troubleshooting user issues, installing and configuring software and hardware, and documenting technical solutions. You will also play a key role in system maintenance, performing regular updates and security checks. This position requires excellent communication skills to explain technical concepts to non-technical users and to collaborate effectively with other IT team members. Proactive monitoring of systems to prevent potential issues and ensure optimal performance is also a key aspect of this role. The Technical Support Specialist will contribute to improving IT processes and implementing best practices to enhance overall system reliability and user satisfaction. This is a fantastic opportunity for a technically adept individual to grow their career within a supportive and innovative environment.
Key Qualifications:
Key Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 4 years of experience in technical support or IT helpdesk roles.
- Proficiency in troubleshooting operating systems (Windows, macOS), hardware, and software applications.
- Experience with network troubleshooting (TCP/IP, DNS, DHCP).
- Knowledge of IT security principles and best practices.
- Familiarity with ticketing systems and remote support tools.
- Strong analytical and problem-solving abilities.
- Excellent customer service and communication skills.
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3
Technical Support Lead
3002 Tubli
BHD30000 Annually
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Posted 10 days ago
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Our client is seeking a proactive and experienced Technical Support Lead to manage their customer service and helpdesk operations. This hands-on role is based in Isa Town, Southern, BH , and involves leading a team of support specialists to deliver exceptional technical assistance to our diverse client base. The Technical Support Lead will be responsible for troubleshooting a wide range of hardware and software issues, managing support tickets, escalating complex problems to appropriate teams, and ensuring timely resolution of all customer inquiries.
Key responsibilities include developing and maintaining support documentation, creating knowledge base articles, and implementing best practices for customer service and technical support. You will also be involved in training new support staff, monitoring team performance, identifying areas for improvement, and reporting on key metrics. The ideal candidate will have a proven background in technical support, with at least 3-5 years of experience, and a strong understanding of IT systems, networks, and common software applications. Excellent communication, problem-solving, and leadership skills are essential. You must be able to remain calm and professional under pressure, demonstrate empathy towards customers, and foster a positive and productive team environment. Experience with helpdesk software and ticketing systems is a must. This is a fantastic opportunity for a motivated individual to take on a leadership role within a growing organization, contributing significantly to customer satisfaction and operational efficiency.
Key responsibilities include developing and maintaining support documentation, creating knowledge base articles, and implementing best practices for customer service and technical support. You will also be involved in training new support staff, monitoring team performance, identifying areas for improvement, and reporting on key metrics. The ideal candidate will have a proven background in technical support, with at least 3-5 years of experience, and a strong understanding of IT systems, networks, and common software applications. Excellent communication, problem-solving, and leadership skills are essential. You must be able to remain calm and professional under pressure, demonstrate empathy towards customers, and foster a positive and productive team environment. Experience with helpdesk software and ticketing systems is a must. This is a fantastic opportunity for a motivated individual to take on a leadership role within a growing organization, contributing significantly to customer satisfaction and operational efficiency.
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4
Technical Support Lead
13011 Isa Town, Northern
BHD70000 Annually
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Posted 14 days ago
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Job Description
Our client is seeking a proactive and experienced Technical Support Lead to manage their customer service and helpdesk operations based in Isa Town, Southern, BH . This role requires a blend of technical expertise, strong leadership capabilities, and a commitment to delivering exceptional customer support. The successful candidate will be responsible for leading a team of support specialists, ensuring efficient resolution of technical issues, and continuously improving support processes. The role will operate on a hybrid model, offering a balance of in-office collaboration and remote work flexibility.
Responsibilities:
The ideal candidate will have a proven track record in technical support or IT helpdesk management, with at least 3 years of experience in a leadership capacity. Strong technical aptitude across a range of hardware, software, and network technologies is essential. Excellent communication, interpersonal, and problem-solving skills are critical for success in this role. A bachelor's degree in Information Technology, Computer Science, or a related field is preferred. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is required. The ability to lead and motivate a team, even in a hybrid work environment, is paramount. If you are a results-oriented individual passionate about customer success and technical excellence, we encourage you to apply.
Responsibilities:
- Lead, mentor, and manage a team of technical support specialists.
- Oversee daily helpdesk operations, ensuring timely and effective resolution of customer inquiries and issues.
- Develop and implement support policies, procedures, and best practices.
- Monitor support ticket queues and ensure service level agreements (SLAs) are met.
- Train and onboard new support team members, providing ongoing coaching and performance feedback.
- Act as a point of escalation for complex technical problems.
- Analyze support trends and identify areas for improvement in products or services.
- Create and maintain technical documentation, knowledge base articles, and troubleshooting guides.
- Collaborate with engineering and product teams to resolve product defects and enhance customer experience.
- Manage relationships with third-party support vendors if applicable.
- Ensure customer satisfaction through proactive communication and effective problem-solving.
- Contribute to the development and implementation of customer support tools and technologies.
The ideal candidate will have a proven track record in technical support or IT helpdesk management, with at least 3 years of experience in a leadership capacity. Strong technical aptitude across a range of hardware, software, and network technologies is essential. Excellent communication, interpersonal, and problem-solving skills are critical for success in this role. A bachelor's degree in Information Technology, Computer Science, or a related field is preferred. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is required. The ability to lead and motivate a team, even in a hybrid work environment, is paramount. If you are a results-oriented individual passionate about customer success and technical excellence, we encourage you to apply.
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5
Technical Support Specialist
BH-401 Tubli
BHD55000 Annually
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Posted 16 days ago
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Job Description
Our client is seeking a dedicated and skilled Technical Support Specialist to provide exceptional assistance to their users. This is a fully remote position, allowing you to provide vital support from the comfort of your home office. You will be the primary point of contact for users experiencing technical difficulties with hardware, software, and network systems. Your role involves troubleshooting, diagnosing, and resolving a wide range of technical issues efficiently and effectively. This includes responding to support tickets, providing remote assistance via phone, email, and chat, and escalating complex problems to higher-level support teams when necessary.
The ideal candidate possesses a strong foundation in IT systems, operating systems (Windows, macOS, Linux), and common business applications. You should be adept at explaining technical concepts in a clear and understandable manner to non-technical users. A patient demeanor, excellent problem-solving abilities, and a commitment to customer satisfaction are crucial. You will also be responsible for documenting solutions, maintaining knowledge base articles, and contributing to the continuous improvement of support processes. Staying updated on new technologies and product releases is essential to providing up-to-date assistance. This role demands initiative, the ability to multitask, and a proactive approach to identifying potential issues before they impact users.
Responsibilities:
The ideal candidate possesses a strong foundation in IT systems, operating systems (Windows, macOS, Linux), and common business applications. You should be adept at explaining technical concepts in a clear and understandable manner to non-technical users. A patient demeanor, excellent problem-solving abilities, and a commitment to customer satisfaction are crucial. You will also be responsible for documenting solutions, maintaining knowledge base articles, and contributing to the continuous improvement of support processes. Staying updated on new technologies and product releases is essential to providing up-to-date assistance. This role demands initiative, the ability to multitask, and a proactive approach to identifying potential issues before they impact users.
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Install, configure, and maintain computer systems and software applications.
- Diagnose and resolve technical problems in a timely manner.
- Document all support interactions and resolutions in the ticketing system.
- Create and update knowledge base articles and user guides.
- Escalate unresolved issues to appropriate IT teams.
- Assist with user account management and access permissions.
- Conduct user training sessions on new software or procedures.
- Contribute to the improvement of IT support processes and tools.
- Monitor system performance and identify potential issues.
- Ensure data security and confidentiality for all user information.
- Participate in on-call rotation as needed.
- High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science, IT, or a related field is preferred.
- Proven experience in technical support or a similar IT role.
- Strong knowledge of operating systems (Windows, macOS, Linux).
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Experience with troubleshooting hardware and software issues.
- Excellent customer service and communication skills.
- Ability to explain technical information to non-technical users.
- Proficiency with help desk ticketing systems.
- CompTIA A+, Network+, or similar certifications are a plus.
- Ability to work independently and manage time effectively in a remote setting.
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6
Technical Support Specialist
23461 Isa Town, Northern
BHD28 Hourly
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Posted 17 days ago
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Job Description
Our client is seeking a skilled and patient Technical Support Specialist to join their dedicated team, operating with a hybrid work model based in Isa Town, Southern, BH . This role is vital for providing frontline technical assistance to users, resolving hardware and software issues, and ensuring smooth IT operations. You will be responsible for diagnosing technical problems, guiding users through step-by-step solutions, and escalating complex issues to higher-level support when necessary. The ideal candidate will possess strong troubleshooting skills, a solid understanding of operating systems (Windows, macOS), and common software applications. Experience with network troubleshooting, printer support, and mobile device support is highly desirable. Excellent communication skills, both verbal and written, are crucial for explaining technical concepts to non-technical users. You should be empathetic, patient, and committed to providing a positive support experience. The ability to manage multiple support requests simultaneously and prioritize effectively is essential. Familiarity with ticketing systems and remote support tools is a significant advantage. This position offers a blend of in-office collaboration and remote flexibility, allowing for a balanced work environment. A relevant technical certification or equivalent experience is preferred. If you have a passion for technology and helping others resolve their technical challenges, this is an excellent opportunity to grow your career.
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7
Technical Support Lead
304 Isa Town, Northern
BHD55000 Annually
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Posted 17 days ago
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Job Description
Our client is looking for a dynamic and experienced Technical Support Lead to oversee and manage their customer service and helpdesk operations. This critical role involves leading a team of support specialists, ensuring the timely and effective resolution of technical issues reported by clients. You will be responsible for developing and implementing support strategies, improving service delivery processes, and maintaining high levels of customer satisfaction. The Technical Support Lead will also play a key role in training and mentoring support staff, troubleshooting complex technical problems, and escalating issues when necessary. Strong leadership qualities, excellent communication skills, and a deep understanding of IT systems and support methodologies are essential. You will be expected to manage support ticket queues, analyze support trends, and generate reports on team performance and customer feedback. This position requires the ability to work under pressure, manage multiple priorities, and collaborate effectively with other departments, including engineering and product development, to identify and resolve root causes of recurring issues. The ideal candidate will have a proven ability to build and maintain strong customer relationships and a commitment to continuous improvement in service quality. This role offers a challenging yet rewarding opportunity to shape the technical support function within a growing organization. The role is based in **Isa Town, Southern, BH**, and requires a dedicated presence in the office to effectively lead and support the team.
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8
Technical Support Lead
325 Isa Town, Northern
BHD3500 Monthly
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Posted 17 days ago
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Job Description
Our client is seeking an experienced and customer-focused Technical Support Lead to manage a team of support specialists and ensure the delivery of exceptional technical assistance to our users. This role is based in our Isa Town, Southern, BH office, with a hybrid work arrangement allowing for a blend of in-office and remote work. You will be responsible for leading, training, and mentoring the technical support team, setting performance goals, and ensuring that all customer issues are resolved efficiently and effectively. Key duties include managing support ticket queues, prioritizing and assigning incoming requests, developing and maintaining support documentation and knowledge base articles, identifying trends in customer issues to provide feedback to product development teams, and ensuring adherence to service level agreements (SLAs). You will also handle escalated customer issues, acting as a point of contact for complex technical problems. The ideal candidate will have a strong background in IT support, with proven leadership experience. Excellent troubleshooting skills, a deep understanding of common software and hardware issues, and familiarity with CRM and ticketing systems are essential. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required. Strong communication, problem-solving, and customer service skills are paramount. You should be able to motivate a team, manage workloads, and contribute to a positive and productive work environment. Experience with remote support tools and practices is beneficial. This role offers a competitive salary, comprehensive benefits, and the opportunity to shape the technical support function of a growing company.
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