368 Technical Support jobs in Riffa

We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.

Key Responsibilities:

• Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
• Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
• Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
• Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
• Install antivirus software, perform system updates, and educate users on secure practices for device protection.
• Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
• Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
• Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.

Qualifications:

• Minimum of a diploma in Information Technology or a related field.
• 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
• Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.

Technical Skills:

• Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
• Strong understanding of network setup and device connectivity troubleshooting.

Soft Skills:

• Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
• Strong problem-solving abilities and a proactive approach to addressing technical issues.
• Ability to work both independently and within a team environment.

Additional Requirements:

• This is a fully on-site role; remote work is not permitted.
• Applicants should currently reside in Bahrain, as this is an immediate requirement.

• Provide first-level technical support to customers via phone, email, and chat.
• Diagnose and resolve hardware, software, and network-related issues.
• Guide users through step-by-step solutions for technical problems.
• Escalate complex issues to senior support engineers or relevant departments when necessary.
• Maintain accurate records of customer interactions and issues resolved in the ticketing system.
• Contribute to the knowledge base by documenting common problems and their solutions.
• Assist with the setup and configuration of user accounts and systems.
• Ensure timely and satisfactory resolution of all customer support requests.
• Provide feedback to product development teams on recurring issues and potential improvements.
• Stay updated on product knowledge and technical support best practices.

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 3 years of experience in technical support or a similar customer-facing IT role.
• Strong understanding of operating systems (Windows, macOS, Linux), common software applications, and basic networking concepts.
• Excellent troubleshooting and problem-solving abilities.
• Exceptional customer service and communication skills, both written and verbal.
• Ability to explain technical concepts clearly to non-technical users.
• Proficiency with helpdesk software and remote support tools.
• Ability to work independently and manage time effectively in a remote environment.
• A patient and empathetic approach to customer interactions.
• Willingness to learn and adapt to new technologies.

• Lead, mentor, and manage a team of remote technical support specialists, ensuring high levels of customer satisfaction.
• Oversee the daily operations of the helpdesk, including ticket management, issue resolution, and service level agreement (SLA) adherence.
• Develop and implement best practices for technical support, troubleshooting, and customer service.
• Analyze support trends and customer feedback to identify areas for improvement in products and services.
• Create and maintain comprehensive knowledge base articles, FAQs, and support documentation.
• Train new team members and provide ongoing professional development for existing staff.
• Escalate complex technical issues to appropriate engineering or development teams, ensuring timely resolution.
• Monitor support channels (phone, email, chat) to ensure prompt and effective responses.
• Collaborate with product management and engineering teams to relay customer feedback and advocate for product enhancements.
• Manage reporting on key support metrics, such as first response time, resolution time, and customer satisfaction scores.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support or customer service roles, with at least 2 years in a leadership or supervisory capacity.
• Strong understanding of IT infrastructure, operating systems (Windows, macOS), networking concepts, and common software applications.
• Experience with helpdesk ticketing systems (e.g., Zendesk, Jira Service Management, ServiceNow).
• Excellent troubleshooting, problem-solving, and analytical skills.
• Exceptional communication, interpersonal, and customer service skills.
• Proven ability to lead and motivate a remote team effectively.
• Experience in developing and delivering training programs.
• Familiarity with cloud computing platforms (e.g., AWS, Azure) is a plus.
• Ability to manage multiple priorities and work under pressure in a fast-paced remote environment.

• Provide high-level technical support for software products to clients.
• Diagnose and resolve complex software issues, bugs, and performance problems.
• Respond promptly and effectively to customer inquiries via various communication channels.
• Create and maintain comprehensive technical documentation and knowledge base articles.
• Collaborate with development teams to report and track software defects.
• Assist clients with product installations, configurations, and upgrades.
• Provide training and guidance to users on product features and best practices.
• Escalate unresolved issues to appropriate senior technical staff or departments.
• Analyze support trends to identify potential product improvements.
• Ensure high levels of customer satisfaction through timely and accurate resolutions.

• Bachelor's degree in Computer Science, Information Technology, or a related technical field.
• Minimum 3 years of experience in technical support or IT helpdesk roles.
• Strong knowledge of software troubleshooting methodologies and tools.
• Proficiency in operating systems (Windows, macOS, Linux) and networking concepts.
• Excellent analytical and problem-solving skills.
• Exceptional written and verbal communication skills.
• Customer-centric approach with a strong commitment to service quality.
• Ability to manage multiple support tickets and prioritize effectively.
• Experience with CRM or ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to explain technical concepts to non-technical users.

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in technical support or helpdesk operations.
• Proficiency in troubleshooting hardware, software, and network issues.
• Experience with operating systems (Windows, macOS, Linux).
• Familiarity with ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to explain technical concepts to non-technical users.

• Provide remote technical support via phone, email, and chat to end-users.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Guide users through step-by-step solutions to technical problems.
• Escalate complex issues to senior support teams or relevant departments when necessary.
• Document all support interactions, solutions, and feedback in the ticketing system.
• Contribute to the knowledge base by creating and updating support articles and FAQs.
• Assist with the installation, configuration, and maintenance of software and hardware.
• Identify recurring technical issues and provide feedback for product improvement.
• Stay current with product updates, new technologies, and support best practices.
• Maintain a high level of customer satisfaction by delivering prompt and effective support.
• Manage multiple support tickets simultaneously while maintaining attention to detail.

• Associate's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Minimum of 2 years of experience in a technical support or helpdesk role.
• Strong troubleshooting and problem-solving skills.
• Excellent knowledge of operating systems (Windows, macOS, Linux), common software applications, and networking concepts.
• Proficiency with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Ability to work independently and manage time effectively in a remote setting.
• Customer-oriented approach with a passion for helping others.
• Familiarity with cloud computing environments is a plus.
• Adaptability and willingness to learn new technologies.