1 104 Technical Team jobs in Bahrain
Customer Support Specialist - Technical Assistance
602 Bilad Al Qadeem, Capital
BHD45000 Annually
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Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their growing team. This role is based in Sitra, Capital, BH , with a hybrid work arrangement, allowing for a balance between in-office collaboration and remote flexibility. As a Customer Support Specialist, you will be the primary point of contact for customers, providing exceptional assistance and resolving inquiries efficiently. Your responsibilities will include answering customer calls, responding to emails, and troubleshooting technical issues related to our products and services. You will need to possess excellent communication skills, patience, and a problem-solving attitude to guide customers through complex processes. The ideal candidate will have previous experience in a customer service or helpdesk environment, with a strong understanding of common technical issues. You will be trained on our specific product suite, but a general aptitude for technology is essential. This role involves maintaining customer records, documenting interactions, and escalating unresolved issues to the appropriate departments. We value individuals who are proactive, empathetic, and committed to delivering outstanding customer experiences. You will be part of a supportive team that encourages continuous learning and professional development. A passion for helping others and a desire to contribute to a positive brand image are key attributes we seek. You will be expected to meet performance metrics related to customer satisfaction and issue resolution times. Familiarity with CRM software and ticketing systems is a plus. If you are a motivated individual who thrives in a dynamic environment and is passionate about customer satisfaction, we encourage you to apply.
Responsibilities:
Responsibilities:
- Provide high-quality customer support via phone, email, and chat.
- Troubleshoot and resolve technical issues for customers.
- Educate customers on product features and functionalities.
- Document customer interactions and resolutions accurately in the CRM system.
- Escalate complex issues to senior support staff or relevant departments.
- Contribute to the knowledge base with FAQs and troubleshooting guides.
- Achieve and exceed customer satisfaction targets.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or a related role.
- Strong technical aptitude and problem-solving skills.
- Excellent verbal and written communication skills.
- Patience, empathy, and a customer-centric approach.
- Ability to multitask and manage time effectively.
- Familiarity with CRM software and helpdesk ticketing systems is an advantage.
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Customer Support Lead - Technical Assistance
1020 Busaiteen, Muharraq
BHD50000 Annually
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Our client is seeking a dedicated and experienced Customer Support Lead to manage their customer service and helpdesk operations in A'ali, Northern, BH . This role is essential for ensuring exceptional customer satisfaction by providing timely and effective technical support. You will lead a team of customer service representatives, overseeing daily operations, training new hires, and setting performance standards. Responsibilities include managing incoming customer inquiries via phone, email, and chat, troubleshooting technical issues, and escalating complex problems to higher support tiers or relevant departments. The ideal candidate will possess excellent communication, interpersonal, and problem-solving skills, with a strong understanding of customer service principles and technical support procedures. You will be responsible for developing support documentation, FAQs, and knowledge base articles to empower customers and reduce support ticket volume. Performance monitoring, quality assurance, and coaching team members to achieve key performance indicators (KPIs) will be a core part of your role. This position requires a proactive approach to identifying customer needs and implementing solutions that enhance their experience. A hybrid work arrangement allows for focused collaboration with the team while offering flexibility. Your leadership will be instrumental in maintaining high levels of customer loyalty and satisfaction.
Responsibilities:
Responsibilities:
- Lead and manage a team of customer service representatives.
- Oversee daily customer support operations, including handling inquiries via phone, email, and chat.
- Provide technical assistance and troubleshoot customer issues effectively.
- Train and mentor new and existing support staff.
- Develop and maintain customer support documentation, knowledge bases, and FAQs.
- Monitor customer service performance metrics and ensure adherence to SLAs.
- Implement quality assurance processes and provide constructive feedback to team members.
- Identify trends in customer inquiries and suggest product or service improvements.
- Escalate complex issues to appropriate departments.
- Bachelor's degree in Business Administration, IT, or a related field.
- Minimum of 3 years of experience in customer service or technical support, with at least 1 year in a leadership role.
- Proven experience in managing and motivating a customer support team.
- Strong technical aptitude and ability to troubleshoot software/hardware issues.
- Excellent communication, listening, and problem-solving skills.
- Familiarity with CRM systems and helpdesk software.
- Ability to handle challenging customer interactions professionally.
- Good understanding of customer service best practices.
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Customer Support Specialist - Technical Assistance
920 Bilad Al Qadeem, Capital
BHD50000 Annually
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Our client, a leading technology solutions provider, is seeking a dedicated Customer Support Specialist to join their helpdesk team. Based in Salmabad, Northern, BH , you will be the primary point of contact for customers seeking technical assistance with our products and services. Your role will involve troubleshooting technical issues, providing clear and concise solutions, and ensuring a high level of customer satisfaction. The ideal candidate is patient, possesses excellent communication skills, and has a strong aptitude for technology.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical hardware and software issues for end-users.
- Guide customers through step-by-step solutions for common and complex technical problems.
- Escalate unresolved issues to appropriate internal teams and follow up to ensure resolution.
- Maintain accurate records of customer interactions, issues, and resolutions in the helpdesk system.
- Provide feedback on product issues and customer support trends to the development team.
- Educate customers on product features and best practices.
- Assist in creating and updating knowledge base articles and FAQs.
- Proactively identify opportunities to improve the customer support process.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Contribute to a positive and collaborative team environment.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in IT, Computer Science, or a related field is a plus.
- Minimum of 2 years of experience in a customer service or technical support role, preferably in a helpdesk environment.
- Strong understanding of computer hardware, software, operating systems (Windows, macOS), and common applications.
- Excellent troubleshooting and problem-solving skills.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Patience, empathy, and a customer-centric attitude.
- Proficiency with helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- Team player with a willingness to learn and adapt.
- Proficiency in English is mandatory.
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Customer Support Specialist - Technical Assistance
42301 Hamad Town, Northern
BHD45000 Annually
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Our client requires a dedicated and empathetic Customer Support Specialist to manage inquiries and provide technical assistance to their valued customers. This position is based in our Hamad Town, Northern, BH office. You will be responsible for handling inbound customer calls, emails, and chat requests, troubleshooting technical issues, and guiding users through product features and solutions. A key part of your role will involve documenting customer interactions and resolutions in the CRM system. We are looking for individuals with excellent communication and interpersonal skills, a patient demeanor, and a strong problem-solving aptitude. Prior experience in a customer service or technical support role is highly desirable. Familiarity with CRM software and ticketing systems would be an advantage. You should possess good typing skills and the ability to learn new technologies quickly. This is an excellent opportunity for someone passionate about helping others and building strong customer relationships within a supportive team environment. We provide comprehensive training and ongoing support to ensure your success.
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Customer Support Lead - Technical Assistance
00441 Al Jasra
BHD55000 Annually
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Our client, a rapidly expanding technology company, is seeking a dedicated and experienced Customer Support Lead to manage our technical assistance team. This fully remote position is ideal for someone passionate about customer service and possessing strong technical acumen. You will be responsible for leading a team of support specialists, ensuring timely and effective resolution of customer inquiries and technical issues, and contributing to the overall improvement of our customer support processes. Your leadership will directly impact customer satisfaction and retention.
Key Responsibilities:
Key Responsibilities:
- Lead, train, coach, and motivate a team of customer support specialists, fostering a high-performance and customer-centric culture.
- Manage inbound customer inquiries via phone, email, chat, and ticketing systems, ensuring prompt and accurate responses.
- Troubleshoot and resolve technical issues related to our products and services, escalating complex problems to higher support tiers or development teams when necessary.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Monitor team performance metrics (e.g., response time, resolution rate, customer satisfaction scores) and implement strategies for improvement.
- Ensure adherence to established service level agreements (SLAs) and company policies.
- Identify recurring customer issues and provide feedback to product development and engineering teams for continuous improvement.
- Handle escalated customer complaints and difficult situations with professionalism and empathy.
- Assist in the development and implementation of customer support policies and procedures.
- Conduct regular team meetings and one-on-one performance reviews.
- Manage staffing schedules and workload distribution to ensure adequate coverage.
- Stay updated on product knowledge and industry best practices in customer support and technical assistance.
- Contribute to creating a positive and supportive remote working environment for the team.
- Associate's or Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field; equivalent experience will be considered.
- Minimum of 4 years of experience in customer support or technical support, with at least 2 years in a lead or supervisory role.
- Proven experience in troubleshooting and resolving technical issues, preferably within a software or technology environment.
- Strong understanding of customer service principles and best practices.
- Excellent communication, listening, and interpersonal skills.
- Proficiency with customer support software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to effectively lead and motivate a remote team.
- Strong organizational and time management skills, with the ability to prioritize tasks.
- Problem-solving aptitude and the ability to think critically under pressure.
- A genuine passion for helping customers and ensuring their satisfaction.
- Adaptability to learn new technologies and processes quickly.
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4
Customer Support Specialist - Technical Assistance
22005 Al Hidd
BHD55000 Annually
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Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their growing team. This hybrid role offers a blend of remote flexibility and in-office collaboration, based in **Budaiya, Northern, BH**. You will be the first point of contact for customers, providing exceptional service and technical assistance across various channels, including phone, email, and live chat. Your primary responsibility will be to troubleshoot customer issues, resolve inquiries efficiently and accurately, and ensure a positive customer experience. This involves thoroughly understanding our client's products and services, documenting customer interactions, and escalating complex problems to appropriate departments when necessary.
Key duties include diagnosing technical problems, guiding users through step-by-step solutions, and maintaining a high level of customer satisfaction. You will also contribute to building our knowledge base by documenting common issues and their resolutions. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and empathetic approach to customer interactions. A strong technical aptitude and the ability to explain complex information in a clear, concise manner are crucial. Previous experience in a customer service or technical support role is highly preferred. Familiarity with CRM software and ticketing systems will be advantageous. This is an excellent opportunity for individuals passionate about helping others and resolving problems, looking to grow their career in a supportive and dynamic environment. We offer competitive compensation, comprehensive benefits, and opportunities for professional development. Join us and make a tangible difference in our customers' experiences. The hybrid model allows for effective teamwork and personal work-life balance.
We encourage candidates from **Budaiya, Northern, BH** and surrounding areas to apply.
Key duties include diagnosing technical problems, guiding users through step-by-step solutions, and maintaining a high level of customer satisfaction. You will also contribute to building our knowledge base by documenting common issues and their resolutions. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and empathetic approach to customer interactions. A strong technical aptitude and the ability to explain complex information in a clear, concise manner are crucial. Previous experience in a customer service or technical support role is highly preferred. Familiarity with CRM software and ticketing systems will be advantageous. This is an excellent opportunity for individuals passionate about helping others and resolving problems, looking to grow their career in a supportive and dynamic environment. We offer competitive compensation, comprehensive benefits, and opportunities for professional development. Join us and make a tangible difference in our customers' experiences. The hybrid model allows for effective teamwork and personal work-life balance.
We encourage candidates from **Budaiya, Northern, BH** and surrounding areas to apply.
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5
Customer Support Specialist, Technical Assistance
N-9101 Bilad Al Qadeem, Capital
BHD30000 Annually
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Join our client's dedicated support team as a Customer Support Specialist, providing exceptional technical assistance to our valued customers. This on-site position is based in Salmabad, Northern, BH, and requires a commitment to delivering outstanding service. You will be the first point of contact for customers experiencing technical issues, requiring you to troubleshoot problems efficiently and empathetically. Key responsibilities include responding to customer inquiries via phone, email, and chat; diagnosing and resolving technical hardware and software issues; guiding customers through product features and functionality; escalating unresolved issues to appropriate departments; maintaining accurate records of customer interactions and resolutions; and contributing to the development of support documentation and FAQs. The ideal candidate possesses excellent communication and active listening skills, a patient demeanor, and a strong aptitude for problem-solving. Previous experience in a customer service or technical support role is essential, along with a solid understanding of common software applications and operating systems. A passion for technology and a commitment to customer satisfaction are paramount. You will be an integral part of a team focused on ensuring our customers have a seamless and positive experience with our products and services. Your dedication to resolving customer issues promptly and effectively will directly contribute to our client's reputation for excellence. This role offers a stable environment and the opportunity to grow within a supportive team dedicated to client success. Be ready to assist users with a variety of technical challenges and ensure their needs are met with professionalism and expertise. Your ability to explain technical concepts clearly and concisely will be a key asset in this role.
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6
Customer Support Specialist - Technical Assistance
1077 Busaiteen, Muharraq
BHD45000 Annually
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Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their esteemed team in **A'ali, Northern, BH**. This role is crucial for ensuring our customers receive exceptional assistance and swift resolution to their inquiries. You will be the primary point of contact for customers, addressing technical issues, guiding them through product features, and providing comprehensive support. This position requires a proactive approach to problem-solving and a genuine passion for delivering outstanding customer service.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Diagnose and resolve technical issues related to our products and services.
- Guide customers through product setup, installation, and usage.
- Escalate complex issues to appropriate technical teams when necessary.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Identify recurring customer issues and provide feedback to product development teams.
- Educate customers on product features and best practices.
- Contribute to the knowledge base by creating and updating support articles.
- Strive to achieve high customer satisfaction scores.
- Adhere to company policies and procedures in all customer interactions.
Qualifications:
- Proven experience in a customer service or technical support role.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving abilities and technical aptitude.
- Familiarity with CRM software and helpdesk ticketing systems.
- Ability to explain technical concepts clearly to non-technical users.
- Patience and empathy when dealing with customer issues.
- High school diploma or equivalent; associate's or bachelor's degree is a plus.
- Ability to work effectively in a fast-paced team environment.
- Strong organizational skills and attention to detail.
- Previous experience in the (specific industry, e.g., software, hardware) sector is highly desirable.
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7
Customer Support Lead - Technical Assistance
22333 Al Hidd
BHD55000 Annually
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Job Description
Our client is looking for a dedicated and customer-focused Customer Support Lead to manage their helpdesk operations. This role involves overseeing a team of support specialists, ensuring high levels of customer satisfaction, and resolving complex technical issues. You will be responsible for developing and implementing customer support policies and procedures, training and mentoring the support team, and monitoring key performance indicators (KPIs) such as response times and resolution rates. The ideal candidate will have a strong background in customer service, excellent problem-solving skills, and a deep understanding of technical support principles. You will act as a point of escalation for customer issues, providing expert guidance and support. Key responsibilities include managing inbound customer inquiries via phone, email, and chat; troubleshooting software and hardware problems; documenting solutions and creating knowledge base articles; and gathering customer feedback to identify areas for service improvement. The Lead will also collaborate with other departments, such as product development and sales, to ensure a seamless customer experience. This position requires strong leadership abilities, excellent communication skills, and a passion for delivering exceptional service. The role is based in **Budaiya, Northern, BH**, offering a great opportunity to contribute to a growing team and make a real difference in customer relationships. We are seeking individuals who are proactive, empathetic, and committed to achieving customer loyalty.
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Customer Support Lead - Technical Assistance
709 Muharraq, Muharraq
BHD4500 Annually
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Our client is looking for a dedicated and experienced Customer Support Lead to manage their technical assistance team in **Muharraq, Muharraq, BH**. This vital role requires a Bachelor's degree in a relevant field or equivalent practical experience, with at least 5 years of experience in customer service and technical support, including a minimum of 2 years in a supervisory or lead capacity. The successful candidate will be responsible for guiding and mentoring a team of customer support representatives, ensuring the delivery of exceptional technical assistance and customer satisfaction. Key responsibilities include handling escalated customer inquiries and issues, developing and implementing support processes and procedures, and training team members on product knowledge and service best practices. You will monitor team performance, track key metrics (e.g., response times, resolution rates, customer satisfaction scores), and identify areas for improvement. The Customer Support Lead will also be involved in creating and updating support documentation, FAQs, and knowledge base articles. Strong communication, interpersonal, and problem-solving skills are essential. Proficiency with CRM software and helpdesk ticketing systems is required. Experience in troubleshooting technical problems related to software, hardware, or services is crucial. This role demands a proactive approach to customer service, a passion for helping others, and the ability to motivate and lead a team effectively. You will act as a primary point of contact for complex customer issues and liaise with other departments (e.g., product development, engineering) to resolve underlying problems. The ability to work under pressure and manage multiple priorities in a fast-paced environment is vital. This is a fantastic opportunity to lead a customer-focused team and contribute to the overall success of the company by ensuring a superior customer experience.
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