What Jobs are available for Technologists in Bahrain?
Showing 1460 Technologists jobs in Bahrain
technical support officer
BHD12000 - BHD36000 Y
Era Projects
Posted today
Job Viewed
Job Description
Job description:
We are seeking a knowledgeable and motivated IT Specialist to manage and support our company's technology infrastructure. The successful candidate will play a key role in maintaining systems, resolving IT issues, and supporting digital transformation across the organization.
Key Responsibilities:
- Install, configure, and maintain hardware and software systems (computers, networks, printers, etc.)
- Monitor system performance and troubleshoot issues
- Provide technical support to staff onsite and remotely
- Maintain network security and data protection protocols
- Perform regular backups and disaster recovery procedures
- Manage user accounts, permissions, and access controls
- Support implementation of new applications and upgrades
- Maintain IT documentation and asset inventory
- Coordinate with vendors for equipment or service support
Required Skills and Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or related field
- Proven experience as an IT Specialist, IT Support Technician, or similar role
- Strong knowledge of Windows/Mac OS, Microsoft Office Suite, and networking fundamentals
- Experience with hardware troubleshooting and repair
- Familiarity with cybersecurity principles and best practices
- Excellent problem-solving, communication, and organizational skills
- Ability to work independently and in a team environment
- Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP) are a plus
Interested Candidates can share their CVS here :
Job Types: Full-time, Permanent
Pay: BD BD per month
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0
Technical Support Specialist
BH67890 Saar, Northern
BHD45000 Annually
WhatJobs Direct
Posted today
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Job Description
Our client is seeking a dedicated and technically proficient Technical Support Specialist to join their fully remote customer service and helpdesk team. This role is essential in providing timely and effective technical assistance to end-users, ensuring a seamless operational experience. You will be responsible for diagnosing and resolving a wide range of hardware, software, and network issues, responding to support tickets, and managing escalations. The ideal candidate possesses excellent troubleshooting skills, a strong understanding of common operating systems (Windows, macOS, Linux), and familiarity with networking concepts. This is a remote-first position, requiring exceptional communication skills, patience, and the ability to guide users through technical procedures clearly and concisely. You will utilize remote support tools and a ticketing system to manage and document all support interactions. Key responsibilities include providing first-level support, troubleshooting common application issues, assisting with password resets, and guiding users through software installations and configurations. Experience with specific business applications or cloud services relevant to our client's industry is a significant plus. A strong commitment to customer satisfaction and a proactive approach to problem-solving are paramount. This role offers the flexibility to work from anywhere, with access to comprehensive training and a supportive team environment. You will be the first point of contact for many users, playing a critical role in maintaining user productivity and satisfaction. If you have a passion for technology, enjoy helping others, and thrive in a fully remote setting, we encourage you to apply. Your contributions will directly impact the user experience and operational efficiency.
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1
Technical Support Lead
5005 Busaiteen, Muharraq
BHD85000 Annually
WhatJobs Direct
Posted today
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Job Description
Our client is looking for a skilled and customer-focused Technical Support Lead to manage their technical support operations. This role is fully remote, allowing you to provide exceptional service from any location. You will be responsible for leading a team of technical support specialists, ensuring the timely and effective resolution of customer technical issues. Your duties will include overseeing helpdesk operations, developing support strategies, creating and maintaining knowledge base articles, and analyzing support trends to identify areas for improvement. You will also handle escalated customer issues, provide hands-on technical assistance, and collaborate with engineering and product teams to address recurring problems. The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in technical support, with at least 2 years in a leadership or supervisory role, is required. Strong technical proficiency across various operating systems, software applications, and hardware is essential. Excellent problem-solving, analytical, and communication skills are paramount. You should have a deep understanding of customer service principles and a passion for delivering outstanding support. As this is a remote-first role, strong organizational skills, self-motivation, and proficiency with remote support tools, ticketing systems (e.g., Zendesk, ServiceNow), and collaboration platforms are critical. Experience with ITIL frameworks and service desk management is highly desirable. You will be instrumental in enhancing customer satisfaction and ensuring the smooth operation of our client's technical infrastructure, supporting users in and around Busaiteen, Muharraq, BH , and globally.
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2
Technical Support Engineer
77777 Gudaibiya
BHD55000 Annually
WhatJobs Direct
Posted today
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Job Description
Our client, a growing technology firm, is seeking a skilled and customer-focused Technical Support Engineer to join their team. This hybrid role, based in **Jidhafs, Capital, BH**, offers a blend of on-site and remote work, providing flexibility while ensuring hands-on support when needed. You will be responsible for providing high-level technical assistance to customers, troubleshooting complex software and hardware issues, and ensuring a seamless user experience. Key duties include responding to customer inquiries via phone, email, and chat, diagnosing and resolving technical problems, escalating issues when necessary, and documenting support interactions. The ideal candidate will have a strong understanding of IT systems, networks, and common software applications. Previous experience in a technical support role is essential, with a proven ability to troubleshoot and resolve a wide range of technical challenges. Excellent communication, problem-solving, and interpersonal skills are critical for interacting with customers of varying technical expertise. You should be patient, empathetic, and possess a strong commitment to customer satisfaction. Familiarity with ticketing systems and remote support tools is required. This role requires a proactive approach to learning new technologies and staying updated with product updates. The hybrid model requires you to be available for both remote support and occasional on-site duties as needed. If you are passionate about technology and dedicated to providing exceptional customer service, we encourage you to apply.
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3
Technical Support Lead
70707 Jbeil
BHD55000 Annually
WhatJobs Direct
Posted 1 day ago
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Job Description
Our client, a rapidly expanding SaaS company, is seeking a motivated and experienced Technical Support Lead to join their fully remote customer service team. This position offers the flexibility to work from anywhere, focusing on providing exceptional technical assistance to our global client base. You will lead a team of support specialists, manage escalated technical issues, and contribute to the improvement of support processes and documentation. The ideal candidate possesses strong technical troubleshooting skills, excellent communication abilities, and a passion for customer satisfaction. You will act as a primary point of contact for complex technical inquiries and collaborate with engineering and product teams to resolve issues and enhance the user experience. Responsibilities include:
Qualifications:
This is a fantastic opportunity to lead a talented remote team and make a significant impact on customer success for a thriving technology company.
- Leading and mentoring a team of remote technical support specialists.
- Managing and resolving escalated technical support tickets efficiently and effectively.
- Providing expert technical assistance to customers via various channels (email, chat, phone).
- Troubleshooting software issues, identifying root causes, and implementing solutions.
- Developing and maintaining comprehensive support documentation, FAQs, and knowledge base articles.
- Identifying trends in customer issues and providing feedback to product development teams.
- Ensuring adherence to service level agreements (SLAs) and customer satisfaction metrics.
- Training new support team members and contributing to ongoing professional development.
- Continuously improving support processes and workflows.
- Acting as a subject matter expert for our product suite.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in technical support, with at least 1 year in a lead or supervisory role.
- Proven ability to troubleshoot complex software and hardware issues.
- Strong understanding of SaaS products and cloud-based technologies.
- Excellent written and verbal communication skills.
- Exceptional problem-solving and analytical abilities.
- Experience with helpdesk software and ticketing systems (e.g., Zendesk, Jira Service Desk).
- Ability to work independently and manage a remote team effectively.
- Customer-centric mindset and a passion for delivering outstanding support.
This is a fantastic opportunity to lead a talented remote team and make a significant impact on customer success for a thriving technology company.
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4
Technical Support Manager
BH-209 Northern, Northern
BHD90000 Annually
WhatJobs Direct
Posted 1 day ago
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Job Description
Our client, a leading software solutions provider, is seeking an experienced and motivated Technical Support Manager to lead their dedicated, fully remote support team. This role is pivotal in ensuring exceptional customer service and timely resolution of technical issues for our diverse client base. You will be responsible for managing the day-to-day operations of the technical support department, overseeing a team of skilled support specialists. Your duties will include setting performance standards, training and mentoring staff, managing ticket queues, and ensuring adherence to service level agreements (SLAs). A key aspect of this role is developing and implementing efficient support processes, improving knowledge base content, and identifying recurring issues to provide feedback to the product development team. You will also be responsible for escalating complex problems, liaising with engineering and product teams to find solutions, and ensuring effective communication with customers throughout the resolution process. The ideal candidate possesses strong leadership qualities, excellent problem-solving skills, and a deep understanding of customer support best practices in a technology environment. As a fully remote manager, you must be adept at virtual team management, motivation, and communication. You should have a passion for customer satisfaction and a proven ability to resolve technical challenges effectively. This is an outstanding opportunity to lead a high-performing team and make a significant impact on customer experience within a dynamic, remote-first organization.
Responsibilities:
Qualifications:
This role offers a competitive salary and benefits, with the advantage of a 100% remote working environment.
Responsibilities:
- Manage and lead a fully remote technical support team.
- Oversee daily support operations and ensure efficient ticket resolution.
- Set and monitor team performance metrics and SLAs.
- Develop and implement support policies, procedures, and best practices.
- Train, coach, and mentor technical support specialists.
- Manage customer escalations and ensure timely resolution of complex issues.
- Collaborate with engineering and product teams to address bug fixes and improvements.
- Maintain and enhance the customer support knowledge base.
- Analyze support data to identify trends and opportunities for improvement.
- Foster a customer-centric culture within the support team.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in technical support or helpdesk roles.
- 2+ years of experience in a leadership or management capacity.
- Proven experience managing remote support teams.
- Strong understanding of IT support processes and tools (e.g., ticketing systems, CRM).
- Excellent problem-solving, analytical, and troubleshooting skills.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to motivate and develop team members.
- Proficiency in managing SLAs and KPIs.
This role offers a competitive salary and benefits, with the advantage of a 100% remote working environment.
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5
Technical Support Lead
6060 Busaiteen
BHD5000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client, a fast-growing technology company, is seeking a motivated and experienced Technical Support Lead to manage and mentor their fully remote customer service and helpdesk team. This is a critical role focused on ensuring exceptional technical support is provided to our client's user base, maintaining high levels of customer satisfaction. You will be responsible for leading a team of support engineers, managing ticket queues, resolving escalated technical issues, and developing efficient support processes. The ideal candidate will possess strong technical troubleshooting skills, excellent customer service acumen, and proven leadership abilities. Responsibilities include overseeing daily support operations, training and developing support staff, monitoring support metrics (e.g., response times, resolution rates), and identifying trends in customer issues to provide feedback for product improvement. You will act as a point of escalation for complex technical problems, working collaboratively with engineering and product teams to ensure timely and effective resolutions. This role requires a deep understanding of IT systems, software applications, and hardware troubleshooting. Experience with helpdesk software (e.g., Zendesk, ServiceNow, Jira Service Management) and remote support tools is essential. You will also be responsible for documenting support procedures, creating knowledge base articles, and implementing strategies to improve self-service options for customers. The ability to manage a remote team effectively, foster a positive team culture, and maintain high standards of service delivery is paramount. This position requires strong organizational skills, excellent communication, and a proactive approach to customer problem-solving.
Responsibilities:
Responsibilities:
- Lead and manage a remote technical support and helpdesk team.
- Oversee daily support operations, ensuring timely and effective issue resolution.
- Train, mentor, and develop support staff to enhance their technical and customer service skills.
- Manage incoming support tickets, prioritizing and escalating issues as needed.
- Act as a primary point of escalation for complex technical problems.
- Monitor key support metrics and implement strategies for continuous improvement.
- Collaborate with engineering and product teams to provide feedback and resolve issues.
- Develop and maintain support documentation, including knowledge base articles and FAQs.
- Ensure a high level of customer satisfaction through excellent service delivery.
- Implement best practices for remote team management and customer support.
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- A minimum of 5 years of experience in technical support or helpdesk roles, with at least 2 years in a leadership or supervisory capacity.
- Proven experience managing and mentoring remote teams.
- Strong technical troubleshooting skills across various operating systems, software, and hardware.
- Proficiency with helpdesk ticketing systems and remote support tools.
- Excellent customer service, communication, and interpersonal skills.
- Ability to prioritize tasks, manage time effectively, and work under pressure.
- A proactive approach to problem-solving and a passion for customer success.
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6
Technical Support Engineer
1075 Durrat Al Bahrain
BHD55000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically adept Technical Support Engineer to join their growing team. This role plays a vital part in ensuring our clients receive exceptional support for our software solutions. The position offers a hybrid work model, combining remote flexibility with essential in-office collaboration. You will be responsible for troubleshooting complex technical issues, providing timely resolutions, and documenting support processes. The ideal candidate possesses strong analytical skills, a customer-centric approach, and a deep understanding of our product suite.
Responsibilities:
Responsibilities:
- Provide first-level and second-level technical support to clients via phone, email, and chat.
- Diagnose and resolve complex technical issues related to software installation, configuration, and usage.
- Escalate unresolved issues to senior support engineers or development teams as needed.
- Document all support interactions, solutions, and procedures in the ticketing system.
- Create and maintain a knowledge base of common issues and their resolutions.
- Assist in the testing and rollout of new software features and updates.
- Train clients on product features and best practices.
- Collaborate with the product development team to identify and report software bugs and enhancement requests.
- Contribute to the improvement of support processes and tools.
- Ensure customer satisfaction by providing prompt, accurate, and empathetic support.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 2-3 years of experience in technical support or a similar IT role.
- Strong understanding of operating systems (Windows, macOS, Linux).
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent problem-solving and diagnostic skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Customer-focused attitude and commitment to providing excellent service.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Willingness to work in a hybrid model, with some days in the office and some remotely.
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7
Technical Support Specialist
27761 Muharraq, Muharraq
BHD55000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client requires a dedicated Technical Support Specialist to join their established team in Muharraq, Muharraq, BH . This role involves providing exceptional technical assistance to internal users and external customers, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems. Responsibilities include responding to support tickets, diagnosing and resolving technical problems via phone, email, and in-person, and escalating complex issues to senior IT staff when necessary. You will be responsible for maintaining IT equipment, installing and configuring software, and providing user training on various IT applications. A strong understanding of operating systems (Windows, macOS), network protocols, and common business software is essential. The ideal candidate will possess excellent communication and problem-solving skills, with a patient and customer-focused approach. Experience with ticketing systems and remote support tools is highly desirable. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required. This role is primarily office-based to ensure timely and effective on-site support for our client's operations in Muharraq.
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8
Technical Support Lead
23456 Busaiteen
BHD75000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
We are looking for an experienced Technical Support Lead to join our fully remote team, managing and enhancing our Customer Service & Helpdesk operations. This role is critical in ensuring seamless technical assistance and exceptional customer satisfaction for our client's user base. You will lead a team of remote support specialists, overseeing daily operations, providing guidance, and fostering a high-performance culture. Responsibilities include managing ticket queues, prioritizing issues, and ensuring timely resolution of complex technical problems across various platforms and software applications. You will develop and implement best practices for support, including knowledge base management, escalation procedures, and customer feedback mechanisms. The ideal candidate will possess a strong technical aptitude, extensive experience in IT support, and proven leadership skills. You must be adept at troubleshooting hardware, software, and network issues, with a deep understanding of common operating systems and applications. Excellent communication and interpersonal skills are paramount, as you will be interacting with customers and team members remotely on a daily basis. Experience with CRM and ticketing systems (e.g., Zendesk, ServiceNow) is required. You will also be responsible for identifying trends in support requests, analyzing root causes, and collaborating with development teams to implement product improvements. The ability to train and mentor support staff, create comprehensive documentation, and contribute to the strategic improvement of the customer support function is essential. This is a fantastic opportunity to lead a critical customer-facing function in a fully remote capacity, driving excellence in technical support and contributing to the overall success of our client.
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9