218 Telephone Operator jobs in Bahrain
Telephone Operator
Posted 6 days ago
Job Viewed
Job Description
Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escap,e or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.
Job Description
As a Telephone Operator , you will be responsible for handling all incoming and outgoing calls with professionalism, ensuring prompt and courteous responses to our guests and colleagues. Your role will be central in creating a memorable guest experience through effective communication, accurate information, and exceptional service.
What Is In It For You
- Engage in conservation efforts and help preserve wildlife.
- Enjoy sustainable adventures with exclusive rewards.
- Celebrate locality and heritage in a vibrant community.
- Advance your career with global development opportunities.
- Drive change through impactful social initiatives.
- Collaborate with a passionate, innovative team.
- Receive and answer all calls in a professional, friendly, and efficient manner.
- Maintain clear and effective communication with all departments to ensure smooth service delivery.
- Address guest inquiries politely and courteously, aiming to exceed expectations.
- Greet guests by name when answering calls, in line with Hawar Resort by Mantis service standards.
- Stay updated on resort facilities, services, and local information to provide accurate assistance.
- Utilize Opera guest profile system to maintain awareness of guest preferences and needs.
- Accurately process and record long-distance call vouchers and update relevant logs.
- Manage wake-up call requests and deliver them punctually according to established standards.
- Operate the switchboard efficiently, ensuring prompt connection of calls.
- Take and deliver messages for guests and management as per required standards.
- Diploma or degree in Hospitality or related field.
- Previous experience in a similar role, ideally in a resort or luxury hospitality environment.
- Excellent verbal and written communication skills in English; additional languages are an advantage.
- Strong voice modulation and telephone etiquette.
- Computer literacy with knowledge of Opera PMS preferred.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLES #J-18808-Ljbffr
Telephone Operator - Bahraini Talent
Posted 12 days ago
Job Viewed
Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:
• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management’s long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard
Franchise Hotel - Telephone Operator
Posted today
Job Viewed
Job Description
**About Us**
At Crowne Plaza®, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them we need you to display of Brand Service Behaviors
- Dare to Connect:
- Dare to make the first move
- Adapt to the moment
- Relate to the business
- Enable quality downtime
**Your day to day**:
*** Telephone Operator Role Purpose**
*** The purpose of a telephone operator is to provide customer service to customers through the telephone by taking**
*** incoming calls, responding to inquiries, troubleshooting problems and providing information. They are also responsible**
*** for transferring calls to the appropriate departments, taking messages and providing general customer service.**
*** Answer incoming calls and provide callers with the requested information**
*** Handle customer inquiries and complaints in a polite and professional manner**
*** Transfer calls to appropriate personnel or departments**
*** Assist customers in placing orders**
*** Take messages and forward them to the relevant parties**
*** Maintain records of customer interactions and transactions**
*** Ensure customers' satisfaction by providing accurate information in a timely manner**
*** Follow communication procedures and standards.**
*** Telephone Operator Requirements**
*** Excellent customer service skills**
*** Good communication skills**
*** Ability to handle customer enquiries in a polite and professional manner**
*** Ability to work with a team.**
*** Ability to work under pressure**
*** Telephone Operator Skill.**
*** Excellent communication and customer service skills**
*** Ability to multitask and work well under pressure.**
*** Good problem-solving skills.**
*** Knowledge of telephone systems and computer systems**
**What we need from you**
*** Work experience on the same position.**
*** Arabic speaker is an advantage.**
**What we offer**
*** We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.**
**We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.**
**So, join us and you'll become part of our hotel family.**
*** Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Call center agent
Posted 6 days ago
Job Viewed
Job Description
Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
- High school diploma or equivalent is required; a degree in a related field is a plus.
- Prior experience in a customer service or call center role is preferred.
- Strong communication skills, both verbal and written.
- Ability to handle stressful situations and manage customer expectations effectively.
- Proficient in using computer systems and CRM software.
- Fluency in Arabic is preferred; knowledge of English is an advantage.
Call center agent
Posted 10 days ago
Job Viewed
Job Description
Get AI-powered advice on this job and more exclusive features.
Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
- High school diploma or equivalent is required; a degree in a related field is a plus
- Prior experience in a customer service or call center role is preferred
- Strong communication skills, both verbal and written
- Ability to handle stressful situations and manage customer expectations effectively
- Proficient in using computer systems and CRM software
- Fluency in Arabic is preferred; knowledge of English is an advantage
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries IT Services and IT Consulting
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#J-18808-LjbffrZain Youth - Call Center
Posted 10 days ago
Job Viewed
Job Description
Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly.
About the RoleJob Purpose: To assist customers by answering and responding to their inquiries, questions, and complaints with the highest degree of courtesy and professionalism to achieve customer service business objectives.
Main Responsibilities & Duties:- Answer inbound calls to assist customers who have specific inquiries.
- Build customer trust in the services and products offered by Zain.
- Provide personalized customer service of the highest level.
- Treat people with respect under all circumstances, instilling trust in others based upon the values of the organization.
- Demonstrate dependability by following instructions, taking responsibility for actions, and keeping commitments.
- Work as part of a team to achieve performance metrics.
- Assist customers with all issues and escalate them to management appropriately.
- Update job knowledge by studying new product descriptions and participating in educational opportunities.
- Identify areas of improvement in complaints and service request handling processes applied at all touch points.
- Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development.
- Perform any other related duties as assigned or needed.
- Understanding individual differences of customers.
- Good verbal communication (well spoken, clear voice, high volume, good use of tone).
- A sound knowledge of telephone etiquette.
- Listening skills (ask the right questions, listen carefully, and take note of the client’s individual needs).
- Language abilities (English – Arabic); Urdu is a plus.
- Computer skills (Microsoft Office Basic).
- Effectiveness in customer retention.
- Effectiveness in issue resolution, decision making, change control, and risk management.
- University student (2nd year and above).
- Experience is a plus.
- Able to work full time on a shift basis.
If you meet the criteria and are enthusiastic about the role, we welcome your application. To complete the application, you will need the following document(s):
#J-18808-LjbffrCall Center Agent - Bahrain
Posted 10 days ago
Job Viewed
Job Description
Date: 12 May 2025
Company: Air Arabia PJSC (G9)
Location:
Manama, AE
Country: AE
Job Purpose
To support the Contact Center across the network by handling inbound customer calls, providing information on products and services, processing reservations, modifications, cancellations, and promoting additional services to maximize sales and enhance customer experience. Ensure productivity aligns with company policies and standards.
Key Responsibilities
- Handle customer inquiries, requests, and complaints positively, reflecting the company's branding and quality standards.
- Respond to calls promptly and accurately, maintaining a positive company image.
- Provide accurate information about products and services; process bookings, modifications, and cancellations.
- Handle complaints, identify issues, and provide immediate solutions.
- Escalate complaints when necessary and follow up on actions taken.
- Promote products and services through cross-selling to meet sales targets.
- Convert lead calls to sales agents and follow up to ensure effective response.
- Support team operations, ensuring maximum productivity and cooperation.
- Achieve key performance indicators related to customer satisfaction, service levels, quality, and productivity.
- Participate in learning new initiatives to improve performance.
- Perform additional duties as assigned by the supervisor.
- High School/Diploma or equivalent.
- Proficiency with technology tools such as Microsoft Office.
- Fluent in English and Arabic; non-Arabic speakers considered with approval.
- No hearing or speech impairments.
- No prior experience required; any experience is an advantage.
- Understanding market trends and customer care solutions.
- Effective communication skills for sales and marketing.
- Ability to understand and direct customer issues appropriately.
- Capacity to work long hours and under pressure.
- Ability to handle difficult situations and customer complaints.
- Ability to contribute to business strategies and KPIs.
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ZAIN1019 - Zain Youth - Call Center
Posted 6 days ago
Job Viewed
Job Description
Job Purpose:
- To assist customer by answering and responding to his inquiries, questions and complaints with the highest degree of courtesy and professionalism to achieve customers services business objective.
- Answer inbound calls to assist customers who have specific inquiries.
- Build customer’s trust in the services and products offered by Zain.
- Provide personalized customer service of the highest level.
- Ability to treat people with respect under all circumstances, instill trust in others beside upon the values of the organization.
- Dependability to follow instructions as well as take responsibility for their actions and also keep commitments.
- Ability to work as part of a team- to achieve performance metrics.
- Assist customers with all issues and escalate them to management appropriately.
- Update job knowledge by studying new product descriptions; participating in educational opportunities.
- Identify areas of improvement in complaints and service requests handling processes applied at all touch points.
- Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development.
- Performs any other related duties as assigned or needed.
- Understanding Individual Differences of Customers.
- Good Verbal Communication (Well Spoken-Clear Voice-High Volume Good use of Tone).
- A sound knowledge of telephone etiquette.
- Listening Skills (Ask the right questions- Listen carefully and take note of the client’s individual need).
- Language Abilities (English – Arabic) - Urdu is a plus.
- Computer Skills (Microsoft Office Basic).
- Effectiveness of customer retention.
- Effectiveness of issue resolution/decision making/change control and risk management.
- University student (2nd year and above).
- Experience is a plus.
- Able to full time on shift basis.
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
- Resume/CV
Customer Service Executive
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the Customer Service Executive role at Batelco by Beyon
Join to apply for the Customer Service Executive role at Batelco by Beyon
Job Description
Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.
Job Description
Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.
Skills
- Attend queries, requests or complaints related to Mobile/Fixed/ Inet/ Directory Query/ Telegram received through the various contact center channels
- Understand and investigate the queries, requests or complaints
- Liaise with relevant internal team/ departments to address customer query or complaint or forward the case to other relevant team/ department
- Provide accurate, valid and complete information or solution by using the right sources of information
- Make outbound campaign calls to the customers providing information about new products, offers, services etc. Take appropriate action to address customer requests, queries or complaints on outbound calls
- Inform Team Leader when a recurrent problem appears, to prevent further cases
- Maintain and update customer information in the database
- Meticulously follow the defined business process while attending to the clients’ queries, requests or complaints
- Follow communication scripts and protocols and ensure adherence to quality standards and guidelines
- Keep abreast of products and promotions to provide exceptional customer support
- Take ownership for attending the trainings as per the plan
- Take ownership for completing PMR process, employee engagement surveys in time
- Continuously share the knowledge and understanding of the telecom industry and business trends
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Telecommunications
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Sign in to set job alerts for “Customer Service Executive” roles.Manama, Capital Governorate, Bahrain 3 days ago
Manama, Capital Governorate, Bahrain 3 days ago
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Manama, Capital Governorate, Bahrain 2 days ago
Full Time Receptionist for a Hair Salon in Bahrain .We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCustomer Service Executive
Posted 10 days ago
Job Viewed
Job Description
Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.
Skills- Attend to queries, requests, or complaints related to Mobile/Fixed/Inet/Directory Query/Telegram received through various contact center channels.
- Understand and investigate the queries, requests, or complaints.
- Liaise with relevant internal teams/departments to address customer queries or complaints or forward cases to other relevant teams/departments.
- Provide accurate, valid, and complete information or solutions by using the right sources of information.
- Make outbound campaign calls to customers, providing information about new products, offers, services, etc. Take appropriate actions to address customer requests, queries, or complaints on outbound calls.
- Inform the Team Leader when a recurrent problem appears to prevent further cases.
- Maintain and update customer information in the database.
- Follow the defined business process meticulously while attending to clients’ queries, requests, or complaints.
- Follow communication scripts and protocols, ensuring adherence to quality standards and guidelines.
- Keep abreast of products and promotions to provide exceptional customer support.
- Take ownership of attending training sessions as per the plan.
- Complete PMR processes and employee engagement surveys on time.
- Continuously share knowledge and understanding of the telecom industry and business trends.
Employment Type: Definite Period Contract (DPC)
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