What Jobs are available for Telephone Support in Bahrain?

Job Title:

Call Centre Executive – Travel Division (Bilingual Arabic & English)

Location:

Bahrain

Company Overview:

We are a leading travel and lifestyle company providing premium travel solutions, corporate bookings, and holiday packages. We are looking for a motivated and experienced
Call Centre Executive
with a background in the travel field and hands-on experience in
Global Distribution Systems (GDS)
such as Amadeus, Galileo, or Sabre.

Key Responsibilities:

• Handle inbound and outbound customer calls related to flight, hotel, and travel package inquiries.
• Provide accurate information, quotations, and itinerary options using GDS platforms.
• Manage reservations, ticket issuance, cancellations, and re-bookings efficiently.
• Support clients with post-booking services, amendments, refunds, and travel documentation.
• Maintain customer satisfaction through professional communication and prompt problem-solving.
• Coordinate with airlines, hotels, and internal departments to ensure smooth service delivery.
• Update and maintain client records and booking information in the CRM system.
• Promote company products and services, including travel insurance and holiday packages.
• Achieve individual and team sales and service targets.

Requirements:

• Proven experience in a
  travel agency or call centre environment
  .
• Proficient in at least one
  GDS system (Amadeus, Sabre, or Galileo)
  .
• Excellent
  communication skills in both Arabic and English
  (written and spoken).
• Strong customer service orientation and attention to detail.
• Ability to multitask and handle high call volumes efficiently.
• Knowledge of airline fare rules, ticketing procedures, and visa requirements.
• Basic computer literacy (MS Office, CRM systems, email etiquette).
• Positive attitude, team spirit, and a passion for the travel industry.

Preferred Qualifications:

• Diploma or degree in
  Travel & Tourism Management
  or related field.
• Previous experience in a
  Bahrain-based travel agency or airline call centre
  .
• Familiarity with
  BSP, IATA, or corporate travel accounts
  handling.

Employment Type:

Full-time

Salary:

Competitive, based on experience + performance incentives

We are looking for a motivated and experienced
Call Centre Executive
with a background in the travel field and hands-on experience in
Global Distribution Systems (GDS)
.

Key Responsibilities:

• Handle inbound and outbound customer calls.
• Provide accurate information, quotations, and itinerary options using GDS platforms.
• Manage reservations, ticket issuance, cancellations, and re-bookings efficiently.
• Support clients with post-booking services, amendments, refunds, and travel documentation.
• Maintain customer satisfaction through professional communication and prompt problem-solving.
• Coordinate with airlines, hotels, and internal departments to ensure smooth service delivery.
• Update and maintain client records and booking information in the CRM system.
• Promote company products and services, including travel insurance and holiday packages.
• Achieve individual and team sales and service targets.

Requirements:

• Proven experience in a
  travel agency or call centre environment
  .
• Proficient in at least one
  GDS system.
• Excellent
  communication skills in both Arabic and English
  (written and spoken).
• Strong customer service orientation and attention to detail.
• Ability to multitask and handle high call volumes efficiently.
• Basic computer literacy (MS Office, CRM systems, email etiquette).
• Positive attitude, team spirit, and a passion for the travel industry.

Preferred Qualifications:

• Diploma or degree in
  Travel & Tourism Management
  or related field.
• Previous experience in a
  Bahrain-based travel agency or airline call centre
  .
• Familiarity with
  BSP, IATA, or corporate travel accounts
  handling.

� Call Center Agent � (Bahrain Residents Only)
A leading insurance company in Bahrain is hiring Call Center Agents with the following requirements:
- Experience in Customer Service, Hospitality, or Call Centers
- Fluency in Arabic and English
- Proficiency in MS Office
- Strong communication, problem-solving, and teamwork skills

Required Call Center Agent for a group of Restaurants. Excellent communication and guest service skills required. Arabic an added advantage. ONLY THOSE WHO WORKED IN HOSPITALITY NEED APPLY.

The Call Center Agent is responsible for handling customer calls in a professional, courteous, and efficient manner. The role involves receiving and processing customer orders, providing information about menu items, promotions, and services, resolving customer concerns, and ensuring a positive customer experience that aligns with Pasta Express standards.

Job Type: Full-time

Job Responsibilities:

• MUST be Bahraini Nationality and have a previous experience in restaurant call center or same.
• Able speak english and arabic with good communication skills.
• Speed of answer effectively and efficiently.
• Successful resolution of customer inquiries or complaints during the initial contact with the proper training.
• Properly identify the complaints or inquiries at once and turn to success rate in shorter call time.
• Reduction of call handling time cost.
• Reduction of average call wait time.
• Ensuring customers are dealt professionally with efficiency to reduce the disengagement or termination of calls.
• Effectively monitor the call abandonments and ensure to call back in proper timelines.
• Ensuring customer satisfaction score and guarantee the best possible experience.
• Cross-Selling/Up-Selling to customers.

Job Type: Full-time

About The Role
Job Purpose:

• To assist customer by answering and responding to his inquiries, questions and complaints with the highest degree of courtesy and professionalism to achieve customers services business objective.

Main Responsibilities & Duties

• Answer inbound calls to assist customers who have specific inquiries.
• Build customer's trust in the services and products offered by Zain.
• Provide personalized customer service of the highest level.
• Ability to treat people with respect under all circumstances, instill trust in others beside upon the values of the organization.
• Dependability to follow instructions as well as take responsibility for their actions and also keep commitments.
• Ability to work as part of a team- to achieve performance metrics.
• Assist customers with all issues and escalate them to management appropriately.
• Update job knowledge by studying new product descriptions; participating in educational opportunities.
• Identify areas of improvement in complaints and service requests handling processes applied at all touch points.
• Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development.
• Performs any other related duties as assigned or needed.

Core Competencies

• Understanding Individual Differences of Customers.
• Good Verbal Communication (Well Spoken-Clear Voice-High Volume Good use of Tone).
• A sound knowledge of telephone etiquette.
• Listening Skills (Ask the right questions- Listen carefully and take note of the client's individual need).
• Language Abilities (English – Arabic) - Urdu is a plus.
• Computer Skills (Microsoft Office Basic).
• Effectiveness of customer retention.
• Effectiveness of issue resolution/decision making/change control and risk management.

Qualifications And Experience

• University student (2nd year and above).
• Experience is a plus.
• Able to full time on shift basis.

About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

• Resume/CV

Brief Description:

Being a Customer Service Coordinator at our Assistance Company, Swan International Assistance is an exciting, challenging and career developing role.

To be successful as a Customer Service Coordinator, the candidate must have good interpersonal skills to understand customers' inquiries or complaints and deal effectively with Clients who may be worried, frustrated, or angry. As a Customer Service Coordinator, one must be able to learn quickly so they can acquire the product knowledge to answer customers' questions accurately and provide appropriate service. The Customer Service Coordinator must also have a good knowledge of telephone and computer systems to use call center systems efficiently.

Swan International Assistance handles calls for clients on behalf of insurance companies, mainly for Travel Assistance, Medical Assistance, Personal Accidents, and more, as well as other services.

Successful candidates must be able to work under stress, handle First Call, get client details, and apply the right contract/service to the query.

Duties
and Responsibilities:

• First-Call Resolution:
  Quickly and effectively resolve customer issues on the first call, following company procedures to provide top-notch service.

• Case Management:
  Open, manage, and process customer cases, including claims and medical reimbursements, ensuring all information is accurately recorded and followed up on.

• Collaboration and Reporting:
  Work closely with team leaders and supervisors to escalate complex cases and generate necessary reports for management.

• Process Adherence:
  Consistently follow company policies and procedures for all tasks, from handling documents to attending scheduled shifts and training sessions.

• Client Satisfaction:
  Actively seek client feedback to improve service quality and contribute to team performance goals.

This role requires a proactive and detail-oriented individual who can manage multiple tasks while providing exceptional support to our clients.

Main Areas:

• Proven capabilities to handle workload in the Alarm Center during shifts.
• Proven capabilities to maintain and improve C-sat and Call Resolutions.
• Proven capabilities to learn fast and improve own capabilities.
• Proven record of handling responsibilities in the most professional manner.

Qualifications for role:

Skills:

• Excellent Communication skills
• Excellent Organization skills
• Excellent Analytical skills
• Excellent Customer Service oriented skills

Knowledge:

• A minimum of a Diploma
  Degree.
• Bachelor's degree is preferred.
• Fluent in English and Arabic with excellent verbal and written skills.

• Lead, train, and mentor a team of customer service and technical support representatives.
• Develop and implement customer support policies, procedures, and service standards.
• Monitor support ticket queues and ensure timely and effective resolution of customer issues.
• Act as a Tier 2/3 support agent, handling escalated customer inquiries and complex technical problems.
• Analyze customer feedback and support metrics to identify areas for improvement in products and services.
• Collaborate with product development and engineering teams to relay customer feedback and troubleshoot technical issues.
• Develop and maintain a knowledge base of support documentation, FAQs, and troubleshooting guides.
• Manage customer relationships and ensure high levels of customer satisfaction and retention.
• Oversee the efficient use of support tools and CRM systems.
• Prepare regular reports on team performance, key support metrics, and customer satisfaction levels.
• Ensure team adherence to SLAs and company quality standards.
• Foster a positive and productive team environment.

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• Minimum of 4 years of experience in customer service or technical support, with at least 1-2 years in a team lead or supervisory role.
• Proven ability to manage and motivate a support team.
• Strong technical aptitude and ability to troubleshoot software and hardware issues.
• Excellent communication, interpersonal, and problem-solving skills.
• Experience with helpdesk software and CRM systems.
• Familiarity with ITIL best practices is a plus.
• Ability to remain calm and professional under pressure.
• Strong organizational and time management skills.
• Ability to work effectively in a Hybrid work setting, balancing remote flexibility with in-office collaboration in Shakhura, Northern, BH .
• Experience in developing support documentation and knowledge bases.

• Provide high-quality technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot software-related issues.
• Guide customers through step-by-step solutions.
• Escalate unresolved issues to the appropriate technical teams.
• Document customer interactions and technical issues accurately in a CRM system.
• Maintain a high level of customer satisfaction through effective problem resolution.
• Stay up-to-date with product updates and new features.
• Identify trends in customer issues and provide feedback to product development.
• Adhere to support SLAs and company policies.
• Contribute to the knowledge base by creating and updating support articles.
Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
• Proven experience in customer service, preferably in a technical support role.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Proficiency with common software applications and operating systems.
• Ability to explain technical concepts to non-technical users.
• Patience, empathy, and a customer-focused attitude.
• Ability to work independently and manage time effectively in a remote setting.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
• Familiarity with CRM software.