535 The Ritz Carlton Bahrain jobs in Bahrain
University Intern- Rooms- The Ritz-Carlton Bahrain
BHD15000 - BHD30000 Y
Marriott International
Posted today
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Job Number
Job CategoryManagement Development Programs/Interns
LocationThe Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you�ll be better prepared to pursue opportunities post graduation. Here�s to exploring, kickstarting your dream career, and joining us on your journey
To be considered for an internship, you must be a current college or university student. Want to join us? Apply now
Marriott International is the world�s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
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At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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0
Guest Services Manager
99221 Isa Town, Northern
BHD25 Hourly
WhatJobs
Posted 6 days ago
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Our client is seeking a dynamic and experienced Guest Services Manager to oversee daily operations within the hospitality sector in Isa Town, Southern, BH . This pivotal role requires a leader with a passion for delivering exceptional customer experiences and ensuring seamless service delivery across all guest touchpoints. As a Guest Services Manager, you will be responsible for training, motivating, and managing a diverse team of front desk staff, concierge, and bell services. You will develop and implement service standards, protocols, and operational procedures to enhance guest satisfaction and efficiency. Key responsibilities include handling guest complaints and resolving issues promptly and professionally, managing reservations and room allocations, and coordinating with other departments such as housekeeping, maintenance, and food and beverage to ensure a cohesive guest experience.
The ideal candidate will possess a strong understanding of hotel management software, including property management systems (PMS). You will be adept at budget management, labor cost control, and inventory management for guest services supplies. This role demands excellent communication, interpersonal, and problem-solving skills, with the ability to remain calm and effective under pressure. A proactive approach to anticipating guest needs and exceeding expectations is crucial. Furthermore, you will play a key role in staff recruitment, performance reviews, and ongoing professional development. This is an exciting opportunity to make a significant impact in a fast-paced environment, contributing to the reputation and success of our client's establishment. We are looking for an individual with a minimum of 5 years of experience in a supervisory or managerial role within the hospitality industry, preferably with a background in luxury hotels or resorts. A bachelor's degree in Hospitality Management or a related field is highly desirable. Proficiency in multiple languages is a plus. Join our team and help shape memorable experiences for our valued guests.
The ideal candidate will possess a strong understanding of hotel management software, including property management systems (PMS). You will be adept at budget management, labor cost control, and inventory management for guest services supplies. This role demands excellent communication, interpersonal, and problem-solving skills, with the ability to remain calm and effective under pressure. A proactive approach to anticipating guest needs and exceeding expectations is crucial. Furthermore, you will play a key role in staff recruitment, performance reviews, and ongoing professional development. This is an exciting opportunity to make a significant impact in a fast-paced environment, contributing to the reputation and success of our client's establishment. We are looking for an individual with a minimum of 5 years of experience in a supervisory or managerial role within the hospitality industry, preferably with a background in luxury hotels or resorts. A bachelor's degree in Hospitality Management or a related field is highly desirable. Proficiency in multiple languages is a plus. Join our team and help shape memorable experiences for our valued guests.
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1
Guest Services Supervisor
13061 Al Seef
BHD20 Hourly
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Posted 6 days ago
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Our client is seeking an experienced and customer-focused Guest Services Supervisor to lead their front desk operations in Salmabad, Northern, BH . This role is crucial for ensuring that every guest receives exceptional service from arrival to departure. You will be responsible for managing the front desk team, handling guest inquiries and issues, and ensuring smooth operational flow. The ideal candidate will have a strong background in hospitality, excellent leadership skills, and a passion for creating memorable guest experiences. This position requires attention to detail, problem-solving abilities, and a proactive approach to service delivery.
Key Responsibilities:
Qualifications:
This role offers a competitive hourly wage and the opportunity to advance within a reputable hospitality organization. If you are a dedicated service professional with leadership potential, apply now.
Key Responsibilities:
- Supervise and coordinate the daily activities of the front desk team.
- Ensure efficient check-in and check-out processes for all guests.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Train and mentor new front desk staff, providing ongoing guidance and support.
- Monitor guest satisfaction levels and implement service recovery strategies when necessary.
- Maintain a high standard of presentation and organization at the front desk.
- Manage room inventory and reservations to maximize occupancy.
- Collaborate with other hotel departments to ensure seamless guest service.
- Assist with scheduling and staff management to ensure adequate coverage.
- Develop and implement procedures to enhance guest service efficiency.
- Handle cash, credit card, and direct billing transactions accurately.
- Ensure compliance with all hotel policies and safety regulations.
Qualifications:
- Previous experience in a hotel front desk or guest services role, with at least 1-2 years in a supervisory capacity.
- Excellent communication, interpersonal, and leadership skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in property management systems (PMS) and reservation software.
- Ability to remain calm and professional under pressure.
- A genuine commitment to providing outstanding customer service.
- High school diploma or equivalent; hospitality-related certification is a plus.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
This role offers a competitive hourly wage and the opportunity to advance within a reputable hospitality organization. If you are a dedicated service professional with leadership potential, apply now.
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2
Guest Services Manager
215 Galali
BHD50000 Annually
WhatJobs
Posted 13 days ago
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Our client is seeking an experienced and charismatic Guest Services Manager to oversee all front-of-house operations and ensure exceptional guest experiences. This role is central to creating a welcoming and efficient environment for all visitors, managing a team of front desk staff, concierges, and bell staff. You will be responsible for setting service standards, training staff, and handling guest inquiries, complaints, and special requests with professionalism and efficiency.
The ideal candidate will have a proven background in hospitality management, with a keen understanding of customer service excellence. You will be adept at problem-solving, anticipate guest needs, and strive to exceed expectations at every touchpoint. Strong leadership qualities, excellent communication skills, and a passion for service are essential. You will also collaborate with other departments, such as housekeeping and F&B, to ensure seamless operations and guest satisfaction.
Key Responsibilities:
Qualifications:
This is an on-site position located in Sanad, Capital, BH , offering a dynamic role within the thriving hospitality sector.
The ideal candidate will have a proven background in hospitality management, with a keen understanding of customer service excellence. You will be adept at problem-solving, anticipate guest needs, and strive to exceed expectations at every touchpoint. Strong leadership qualities, excellent communication skills, and a passion for service are essential. You will also collaborate with other departments, such as housekeeping and F&B, to ensure seamless operations and guest satisfaction.
Key Responsibilities:
- Manage and lead the front desk, concierge, and bell desk teams.
- Ensure the highest standards of guest service are maintained at all times.
- Handle guest check-ins, check-outs, and inquiries efficiently and courteously.
- Resolve guest complaints and concerns promptly and effectively.
- Train and mentor front-of-house staff on service protocols and operational procedures.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Oversee the management of room inventory and guest reservations.
- Coordinate with other departments to ensure smooth operations and guest experience.
- Manage budgets and control expenses for the guest services department.
- Analyze guest feedback and implement improvements.
- Maintain a visible presence in the lobby and public areas, engaging with guests.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel front office management or guest services.
- Demonstrated leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in hotel property management systems (PMS).
- Strong understanding of hospitality best practices and service standards.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A passion for providing outstanding customer service.
- Knowledge of local attractions and services to assist guests.
This is an on-site position located in Sanad, Capital, BH , offering a dynamic role within the thriving hospitality sector.
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3
Director of Guest Services
901 Riffa, Southern
BHD7000 Annually
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Our client, a luxurious hotel located in the heart of Riffa, Southern, BH , is seeking an experienced and dynamic Director of Guest Services to oversee all aspects of the guest experience. This role requires a strategic leader with a passion for exceptional service, the ability to motivate a diverse team, and a keen eye for detail to ensure every guest receives unparalleled attention and satisfaction.
Responsibilities:
Qualifications:
Responsibilities:
- Lead, train, and manage the Front Office, Concierge, Bell Staff, and Valet departments to deliver exceptional service standards.
- Develop and implement policies and procedures to enhance guest satisfaction and operational efficiency.
- Act as the primary point of contact for escalated guest concerns and service recovery efforts, ensuring swift and effective resolution.
- Monitor guest feedback through various channels (surveys, online reviews, direct feedback) and implement strategies for improvement.
- Collaborate with other departments, including Housekeeping, F&B, and Sales, to ensure a seamless and integrated guest experience.
- Manage departmental budgets, staffing levels, and resource allocation effectively.
- Ensure compliance with all hotel policies, procedures, and brand standards.
- Identify opportunities to enhance the guest journey and introduce innovative service offerings.
- Maintain a high level of visibility and accessibility to guests, acting as an ambassador for the hotel.
- Conduct regular performance reviews and provide ongoing coaching and development for team members.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 6 years of progressive experience in guest services management within the luxury hotel sector.
- Proven ability to lead and inspire large teams in a fast-paced environment.
- Exceptional understanding of hotel operations and guest service principles.
- Strong problem-solving skills and the ability to handle challenging situations with diplomacy and professionalism.
- Excellent communication, interpersonal, and presentation skills.
- Proficiency in property management systems (PMS) and customer relationship management (CRM) software.
- Experience in budget management and cost control.
- Flexibility to work varied shifts, including weekends and holidays, as operational needs dictate.
- A commitment to continuous improvement and a passion for delivering outstanding guest experiences.
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4
Senior Concierge & Guest Services Manager
751 Isa Town, Northern
BHD35000 Annually
WhatJobs
Posted 3 days ago
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Job Description
Our client, a premier hospitality establishment in **Isa Town, Southern, BH**, is seeking an experienced and dynamic Senior Concierge & Guest Services Manager to lead their guest relations team. This pivotal role ensures that every guest receives an exceptional and personalized experience, fostering loyalty and driving repeat business. The ideal candidate will possess a deep understanding of luxury hospitality standards, impeccable communication skills, and a proactive approach to problem-solving. You will be responsible for overseeing the daily operations of the concierge desk, managing a team of dedicated service professionals, and coordinating with various departments to fulfill guest requests efficiently and effectively.
Key responsibilities include developing and implementing service standards, training and mentoring staff, managing guest feedback and service recovery, and ensuring the highest levels of customer satisfaction. You will also be tasked with creating unique guest experiences, managing relationships with local vendors and partners, and staying abreast of industry trends. A strong aptitude for anticipating guest needs and exceeding expectations is crucial. The successful candidate will demonstrate leadership qualities, a passion for service excellence, and the ability to thrive in a fast-paced, high-pressure environment. This is an opportunity to make a significant impact on the reputation and success of a leading hospitality brand.
Qualifications:
Key responsibilities include developing and implementing service standards, training and mentoring staff, managing guest feedback and service recovery, and ensuring the highest levels of customer satisfaction. You will also be tasked with creating unique guest experiences, managing relationships with local vendors and partners, and staying abreast of industry trends. A strong aptitude for anticipating guest needs and exceeding expectations is crucial. The successful candidate will demonstrate leadership qualities, a passion for service excellence, and the ability to thrive in a fast-paced, high-pressure environment. This is an opportunity to make a significant impact on the reputation and success of a leading hospitality brand.
Qualifications:
- Minimum of 5 years of experience in a similar role within the luxury hospitality sector.
- Proven track record of leading and motivating a team.
- Excellent interpersonal and communication skills, both written and verbal.
- Fluency in English and Arabic is highly desirable.
- Proficiency in hotel management software.
- Strong organizational and multitasking abilities.
- A diploma or degree in Hospitality Management or a related field is preferred.
- Ability to work flexible hours, including evenings, weekends, and holidays.
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5
Head of Guest Experience & Services
BH11 Muharraq, Muharraq
BHD90000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client, a prominent entity in the hospitality sector, is seeking a passionate and results-driven Head of Guest Experience & Services to lead their fully remote operations. This leadership role is dedicated to elevating the guest experience across all touchpoints, ensuring exceptional service delivery, and fostering guest loyalty. You will be responsible for defining service standards, training staff, implementing innovative guest engagement strategies, and managing customer feedback to continuously improve service quality. This is a remote-first opportunity to shape the future of hospitality service.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and implement a comprehensive guest experience strategy aligned with the brand's values and objectives.
- Define and maintain exceptional service standards across all guest interactions.
- Lead and motivate a remote team of guest service professionals.
- Oversee the management of guest feedback channels, analyzing trends and implementing improvements.
- Develop and execute training programs to enhance staff service skills and product knowledge.
- Manage online reputation and social media engagement related to guest services.
- Collaborate with marketing and operations teams to create seamless guest journeys.
- Identify opportunities for service innovation and implement new guest programs.
- Handle escalated guest complaints and ensure satisfactory resolutions.
- Monitor industry best practices and emerging trends in guest experience management.
- Develop and manage the budget for the guest experience department.
- Analyze service metrics and report on performance to senior leadership.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- 7+ years of progressive experience in guest services, customer experience, or a related hospitality management role.
- Proven track record of successfully enhancing guest satisfaction and loyalty.
- Strong understanding of the hospitality industry and customer service principles.
- Excellent leadership, communication, and interpersonal skills.
- Ability to motivate and manage a remote team effectively.
- Experience with CRM systems and guest feedback platforms.
- Strong analytical and problem-solving skills.
- Creativity and a passion for delivering exceptional service.
- Proficiency in digital communication and collaboration tools.
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6
Executive Chef - Luxury Hotel
BH12121 Al Malikiyah, Northern
BHD80000 Annually
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Our client, a prestigious luxury hotel in Hidd, Muharraq, BH , is seeking an exceptional and creative Executive Chef to lead their culinary operations. As the Executive Chef, you will be responsible for overseeing all aspects of the kitchen, from menu development and food preparation to staff management and inventory control. You will drive culinary innovation, maintain the highest standards of quality and hygiene, and ensure an unforgettable dining experience for guests across all our hotel's restaurants and banqueting facilities. This is a demanding yet rewarding role for a passionate culinary artist who thrives in a fast-paced, high-end environment.
Responsibilities:
Qualifications:
This is an on-site position requiring significant dedication and passion for the culinary arts in the vibrant setting of Hidd, Muharraq, BH .
Responsibilities:
- Lead, mentor, and manage the entire kitchen brigade, fostering a positive and productive work environment.
- Design innovative and seasonal menus that reflect current culinary trends and cater to diverse palates, while adhering to brand standards.
- Ensure exceptional quality of all dishes served, from preparation to presentation.
- Oversee all food preparation processes, ensuring consistency and efficiency.
- Manage kitchen budgets, including food costs, labor costs, and operational expenses, and implement cost-control measures.
- Maintain impeccable standards of hygiene, sanitation, and safety throughout the kitchen, in compliance with health regulations.
- Conduct regular inventory checks, order supplies, and manage relationships with food vendors.
- Collaborate with the F&B Director and other hotel departments to ensure seamless service and guest satisfaction.
- Stay abreast of industry trends, new techniques, and emerging ingredients to continuously elevate the culinary offerings.
- Develop and implement training programs for kitchen staff to enhance their skills and knowledge.
- Cullinary competitions and events.
- Ensure all equipment is well-maintained and operational.
Qualifications:
- Proven experience as an Executive Chef or Senior Sous Chef in a high-volume, luxury hotel or fine-dining establishment.
- Formal culinary degree or equivalent professional experience.
- Exceptional culinary skills, creativity, and a passion for high-quality food.
- Strong leadership and team management abilities.
- In-depth knowledge of food safety and sanitation regulations.
- Excellent understanding of kitchen operations, cost control, and inventory management.
- Proficiency in menu engineering and costing.
- Ability to work under pressure and adapt to changing demands.
- Strong communication and interpersonal skills.
- A keen eye for detail and a commitment to excellence in every aspect of the culinary operation.
- Experience with international cuisines is a significant advantage.
This is an on-site position requiring significant dedication and passion for the culinary arts in the vibrant setting of Hidd, Muharraq, BH .
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7
Luxury Hotel Operations Manager
301 Isa Town, Northern
BHD85000 Annually
WhatJobs
Posted today
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Our client, a renowned hospitality group, is seeking a visionary and experienced Luxury Hotel Operations Manager to lead the day-to-day operations of their prestigious establishment. This is a fully remote role, allowing you to leverage your expertise and strategic planning skills from anywhere, while overseeing operations that include their flagship property located in Isa Town, Southern, BH . You will be responsible for ensuring the highest standards of guest service, operational efficiency, and financial performance across all hotel departments, including front office, housekeeping, food and beverage, and concierge services. The ideal candidate will possess a deep understanding of luxury hospitality, with a proven ability to manage complex operations and lead diverse teams. Responsibilities include developing and implementing strategic initiatives to enhance guest satisfaction, optimize revenue, and control costs. You will work closely with department heads to set performance goals, conduct regular reviews, and foster a culture of excellence and continuous improvement. Strong financial acumen, including budgeting, forecasting, and P&L management, is essential. The successful candidate will be an exceptional communicator, capable of inspiring staff and building strong relationships with guests and stakeholders. Experience with hotel management systems (PMS) and a passion for innovative service delivery are highly valued. This role demands strong problem-solving skills and the ability to remain calm and effective under pressure. If you are a seasoned hospitality professional with a passion for delivering unparalleled guest experiences and a desire to lead in a remote-first environment, we invite you to explore this exciting opportunity. Contribute your leadership to a world-class hotel brand.
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8
Luxury Hotel Operations Manager
600 Northern, Northern
BHD70000 Annually
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Posted today
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Job Description
Our client, a premier luxury hotel, is seeking a highly experienced and guest-focused Luxury Hotel Operations Manager. This position requires your on-site presence to oversee all aspects of daily hotel operations and ensure an exceptional guest experience. You will be responsible for managing front office, housekeeping, food and beverage, and other guest-facing departments, ensuring seamless service delivery and adherence to the highest standards of hospitality. Key duties include staff recruitment, training, and performance management, developing and implementing operational policies and procedures, and managing budgets to control costs and maximize revenue. You will also handle guest feedback and resolve any service issues promptly and professionally. The ideal candidate will have a Bachelor's degree in Hospitality Management or a related field, with a minimum of 5 years of progressive experience in hotel management, preferably within the luxury segment. Exceptional leadership, communication, and problem-solving skills are essential. You must have a deep understanding of hotel operations, industry best practices, and guest service excellence. Knowledge of hotel management software systems is required. This role demands a proactive approach to identifying operational inefficiencies and implementing solutions that enhance guest satisfaction and profitability. You must be able to work flexible hours, including evenings, weekends, and holidays, as required by hotel operations. This is a challenging yet rewarding opportunity to lead a dedicated team and uphold the reputation of a prestigious establishment. The role is based in the vibrant hospitality scene of Shakhura, Northern, BH .
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