128 The Ritz Carlton Bahrain jobs in Bahrain
Guest Services Manager
770 Jbeil
BHD4000 Annually
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Posted 1 day ago
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Our client, a vibrant and highly-rated hotel located in Salmabad, Northern, BH , is seeking an enthusiastic and guest-focused individual to join their team as a Guest Services Manager. This is an on-site role, crucial for delivering exceptional front-line service and ensuring every guest has a memorable and positive experience. The successful candidate will be responsible for overseeing the daily operations of the front desk, concierge, and guest relations teams, acting as a key point of contact for guest inquiries and issue resolution. As a Guest Services Manager, you will lead and motivate a team of front office professionals, ensuring they provide courteous, efficient, and professional service at all times. Your responsibilities will include managing guest check-ins and check-outs, handling reservations, and addressing guest concerns or complaints promptly and effectively. You will be involved in training new staff members, developing service standards, and implementing initiatives to enhance guest satisfaction and loyalty. This role requires a strong understanding of hotel operations, including room management systems and reservation software. You will also collaborate with other hotel departments, such as housekeeping and F&B, to ensure seamless service delivery. Proactive problem-solving and a keen eye for detail are essential in maintaining the hotel's reputation for excellent service. A passion for hospitality and a genuine desire to make a difference in guests' stays are fundamental requirements for this position. We are looking for a candidate with a minimum of 3 years of experience in a similar role within the hospitality industry. Excellent interpersonal and communication skills, both verbal and written, are essential. Proficiency in hotel management software and a good understanding of customer service principles are required. The ability to remain calm and professional under pressure, and to lead by example, is critical. This role requires flexibility to work various shifts, including evenings, weekends, and holidays, as dictated by hotel operational needs. If you are a dedicated hospitality professional with a passion for exceeding guest expectations and thrive in a dynamic, team-oriented environment, we encourage you to apply for this exciting opportunity.
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0
Guest Services Manager
21121 Tubli, Central
BHD65000 Annually
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Our client, a luxury hotel in Tubli, Capital, BH , is seeking a highly professional and experienced Guest Services Manager to lead their front-of-house operations. This role offers a dynamic hybrid work arrangement, requiring active presence during peak operational hours and providing flexibility for administrative tasks. As the Guest Services Manager, you will be instrumental in ensuring exceptional guest experiences, managing the front desk team, and upholding the hotel's standards of service excellence.
Responsibilities:
Responsibilities:
- Oversee all aspects of front desk operations, including check-in, check-out, reservations, and concierge services.
- Lead, train, mentor, and motivate a team of front desk agents and concierges to deliver outstanding guest service.
- Develop and implement service standards and operational procedures to enhance guest satisfaction.
- Handle guest inquiries, requests, and complaints with professionalism and efficiency, resolving issues to ensure guest loyalty.
- Monitor guest feedback and implement improvements based on reviews and suggestions.
- Collaborate with other hotel departments, such as housekeeping, F&B, and events, to ensure seamless guest experiences.
- Manage room inventory and occupancy levels, working closely with the reservations team.
- Ensure the highest standards of presentation and cleanliness in the lobby and front desk areas.
- Implement and manage the hotel's loyalty program, fostering guest retention.
- Prepare daily reports on occupancy, revenue, and guest service metrics.
- Ensure compliance with hotel policies and safety regulations.
- Contribute to the overall success of the hotel by fostering a positive and guest-centric culture.
- High school diploma or equivalent; a degree in Hospitality Management or a related field is preferred.
- 3+ years of experience in hotel front desk operations, with at least 1 year in a supervisory or management role.
- Proven experience in customer service and conflict resolution.
- Excellent communication, interpersonal, and leadership skills.
- Proficiency in hotel property management systems (PMS) such as Opera or similar.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- A polished and professional appearance.
- Knowledge of local attractions and services for concierge duties.
- Flexibility to work varying shifts, including evenings, weekends, and holidays, as operational needs dictate.
- Passion for delivering exceptional guest experiences.
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1
Senior Remote Guest Services Manager
2017 Busaiteen, Muharraq
BHD4000 Annually
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Our client is a leading hospitality group looking for a seasoned Senior Remote Guest Services Manager to lead their virtual customer support and experience team. This is a fully remote position, offering the flexibility to work from anywhere. The ideal candidate will have extensive experience in high-end hotel operations, exceptional customer service skills, and a strong ability to manage and motivate a remote team. You will be responsible for setting service standards, developing and implementing guest satisfaction initiatives, and resolving complex guest issues remotely. This role demands a proactive approach to anticipating guest needs and ensuring a consistently excellent experience across all digital touchpoints. You will oversee the training and development of guest relations staff, conduct performance evaluations, and ensure adherence to brand standards. Key responsibilities include analyzing guest feedback, identifying trends, and proposing strategic improvements to service delivery. You will collaborate with various departments, including sales, marketing, and operations, to ensure a cohesive guest journey. The successful candidate will be adept at using customer relationship management (CRM) systems and other digital tools to manage guest interactions and track service metrics. This position requires excellent communication, problem-solving, and leadership skills, with a focus on empowering the remote team to deliver exceptional service. You will be instrumental in shaping the online reputation and guest loyalty programs. The ability to manage a global or diverse team across different time zones is highly desirable. This role is critical in maintaining our client's reputation for outstanding hospitality in the digital age.
Requirements:
Requirements:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of experience in guest services, preferably within the luxury hotel sector.
- At least 3 years of experience managing a remote team.
- Proven ability to develop and implement successful guest satisfaction strategies.
- Expertise in handling escalated guest complaints and resolving issues effectively.
- Strong understanding of hospitality industry trends and best practices.
- Excellent verbal and written communication skills in English.
- Proficiency with CRM software, PMS systems, and other relevant hospitality technology.
- Demonstrated leadership and team-building capabilities.
- Ability to work flexible hours to support a global team and clientele.
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2
Remote Head of Guest Services
722 Tubli
BHD80000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking an exceptional and service-oriented Remote Head of Guest Services to elevate the customer experience for our hospitality operations. This is a fully remote position, requiring a leader with a deep understanding of hospitality standards and a passion for exceeding guest expectations. You will be responsible for developing and implementing strategies to enhance guest satisfaction across all touchpoints, from booking to post-stay feedback. Your role will involve training and managing a remote team of guest service representatives, setting service standards, and ensuring consistent delivery of high-quality service. You will also handle escalated guest issues, identify opportunities for service improvement, and analyze guest feedback to drive operational enhancements. A key part of this role is leveraging technology and digital platforms to deliver a seamless and personalized guest experience. The ideal candidate possesses outstanding interpersonal and communication skills, strong leadership capabilities, and a proven ability to motivate and inspire teams in a remote setting. Experience in customer service management within the hospitality or travel industry is essential. This role offers a unique opportunity to shape and define the guest experience for a growing brand, all while working from the convenience of your own location.
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3
Luxury Hotel Operations Manager
2547 Juffair, Capital
BHD75000 Annually
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Our client is seeking a dynamic and experienced Luxury Hotel Operations Manager to oversee the seamless day-to-day operations of high-end hospitality establishments. This role is designed to be fully remote, enabling you to manage and optimize operations from any location, focusing on strategic oversight and performance enhancement. You will be responsible for ensuring exceptional guest experiences, driving operational efficiency, and managing various departments including Front Office, Food & Beverage, Housekeeping, and Events. A keen understanding of luxury service standards and a passion for hospitality excellence are paramount.
Key Responsibilities:
Key Responsibilities:
- Develop and implement operational strategies to enhance guest satisfaction and service quality.
- Oversee daily operations across all hotel departments, ensuring adherence to luxury standards.
- Manage departmental budgets, control costs, and maximize revenue generation.
- Lead, train, and motivate a team of department heads and staff to achieve operational excellence.
- Ensure compliance with all health, safety, and hygiene regulations.
- Monitor guest feedback and implement service recovery procedures effectively.
- Collaborate with sales and marketing teams to support promotional activities and achieve occupancy targets.
- Maintain strong relationships with vendors and suppliers.
- Conduct regular operational audits and performance reviews.
- Utilize technology and systems for efficient management and reporting of operations.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- Minimum of 5 years of progressive experience in hotel operations management, with a strong focus on luxury properties.
- Proven track record of successfully managing multiple departments and driving operational improvements.
- In-depth knowledge of hotel operations, including F&B, Front Office, Housekeeping, and Revenue Management.
- Exceptional leadership, communication, and interpersonal skills.
- Strong financial acumen and budget management capabilities.
- Proficiency in hotel management software (PMS) and relevant operational tools.
- Ability to thrive in a fast-paced, high-pressure environment and make sound decisions.
- Strong problem-solving skills and a guest-centric approach.
- Must be highly organized, self-disciplined, and capable of managing a remote team effectively.
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Luxury Hotel Operations Manager
34567 Muharraq, Muharraq
BHD85000 Annually
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We are seeking an exceptionally skilled and motivated Luxury Hotel Operations Manager to oversee the day-to-day operations of a premier hospitality establishment. This is a fully remote position, allowing you to leverage your expertise in hospitality management from anywhere. You will be responsible for ensuring the highest standards of guest service, operational efficiency, and profitability across all hotel departments.
Your duties will include managing front desk, housekeeping, food and beverage, and other operational departments; developing and implementing operational policies and procedures; recruiting, training, and supervising staff to ensure exceptional service delivery; monitoring budget and controlling expenses to meet financial targets; ensuring compliance with health, safety, and hygiene regulations; handling guest complaints and resolving issues promptly and professionally; collaborating with the sales and marketing teams to drive revenue; conducting regular performance reviews and providing constructive feedback to staff; and implementing innovative strategies to enhance the guest experience and operational excellence. This role demands a proactive approach to problem-solving and a commitment to fostering a positive work environment.
Candidates must possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 5 years of progressive experience in hotel management, with at least 3 years in an operations management role, preferably within the luxury segment. Demonstrable success in managing diverse teams and exceeding guest satisfaction scores. Strong understanding of hotel operations, revenue management, and financial controls. Excellent leadership, interpersonal, and communication skills are crucial. Proficiency in hotel management software (PMS) is required. This remote role requires strong organizational skills, self-motivation, and the ability to manage multiple priorities effectively. You must be adept at virtual team leadership and remote operational oversight.
Your duties will include managing front desk, housekeeping, food and beverage, and other operational departments; developing and implementing operational policies and procedures; recruiting, training, and supervising staff to ensure exceptional service delivery; monitoring budget and controlling expenses to meet financial targets; ensuring compliance with health, safety, and hygiene regulations; handling guest complaints and resolving issues promptly and professionally; collaborating with the sales and marketing teams to drive revenue; conducting regular performance reviews and providing constructive feedback to staff; and implementing innovative strategies to enhance the guest experience and operational excellence. This role demands a proactive approach to problem-solving and a commitment to fostering a positive work environment.
Candidates must possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 5 years of progressive experience in hotel management, with at least 3 years in an operations management role, preferably within the luxury segment. Demonstrable success in managing diverse teams and exceeding guest satisfaction scores. Strong understanding of hotel operations, revenue management, and financial controls. Excellent leadership, interpersonal, and communication skills are crucial. Proficiency in hotel management software (PMS) is required. This remote role requires strong organizational skills, self-motivation, and the ability to manage multiple priorities effectively. You must be adept at virtual team leadership and remote operational oversight.
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5
Operations Manager, Luxury Hotel
703 Southern, Southern
BHD75000 Annually
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Job Description
Our client, a highly acclaimed luxury hotel, is seeking a dedicated and experienced Operations Manager to oversee the seamless daily functioning of its operations. This role is integral to maintaining the hotel's reputation for excellence and ensuring guest satisfaction. The Operations Manager will be responsible for managing various departments, including Front Office, Housekeeping, Food & Beverage, and Concierge services, to ensure efficient service delivery and operational harmony.
You will play a crucial role in leading and motivating the operational teams, setting high standards for service quality, and ensuring adherence to brand standards and protocols. Your responsibilities will include staff training and development, performance management, budget oversight, inventory control, and maintaining impeccable facility standards. The ability to resolve guest issues promptly and effectively, turning potentially negative experiences into positive ones, is paramount. You will work closely with other department heads and the General Manager to implement strategic initiatives and drive operational efficiency and profitability. This position requires strong leadership, excellent problem-solving skills, and a deep understanding of the hospitality industry.
Key Responsibilities:
You will play a crucial role in leading and motivating the operational teams, setting high standards for service quality, and ensuring adherence to brand standards and protocols. Your responsibilities will include staff training and development, performance management, budget oversight, inventory control, and maintaining impeccable facility standards. The ability to resolve guest issues promptly and effectively, turning potentially negative experiences into positive ones, is paramount. You will work closely with other department heads and the General Manager to implement strategic initiatives and drive operational efficiency and profitability. This position requires strong leadership, excellent problem-solving skills, and a deep understanding of the hospitality industry.
Key Responsibilities:
- Oversee the day-to-day operations of Front Office, Housekeeping, Food & Beverage, and Concierge departments.
- Ensure the highest standards of guest service and satisfaction are consistently met.
- Lead, train, and motivate operational staff to achieve departmental goals and maintain service excellence.
- Develop and implement operational policies and procedures to enhance efficiency and guest experience.
- Manage departmental budgets, controlling costs and maximizing revenue opportunities.
- Conduct regular inspections of facilities and services to ensure quality and compliance.
- Handle and resolve guest complaints and concerns in a timely and professional manner.
- Collaborate with other department heads and the General Manager on strategic planning and execution.
- Oversee inventory management for relevant departments, ensuring adequate stock levels and cost control.
- Foster a positive work environment and promote teamwork among operational staff.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel operations management or a similar leadership role in the hospitality industry.
- Proven experience in managing multiple departments within a luxury hotel setting.
- Strong understanding of hotel operations, including Front Office, Housekeeping, and F&B.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software and MS Office Suite.
- Strong problem-solving and decision-making abilities.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Knowledge of budgeting, cost control, and revenue management.
- Passion for delivering exceptional guest experiences.
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6
Executive Chef - Luxury Hotel
907 Tubli
BHD90000 Annually
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Posted 1 day ago
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Our client, a prestigious luxury hotel, is seeking an exceptional Executive Chef to lead its culinary operations. This is a high-profile position requiring a passionate and creative culinary leader who can maintain the highest standards of quality, presentation, and innovation across all food and beverage outlets. The Executive Chef will be responsible for menu development, kitchen staff management, inventory control, cost management, and ensuring an outstanding dining experience for guests. The ideal candidate possesses a refined palate, a strong understanding of international cuisine, and a proven ability to manage a large, diverse culinary team in a fast-paced environment.
Key Responsibilities:
Key Responsibilities:
- Oversee all culinary operations, including multiple restaurants, banquets, and room service.
- Develop innovative and appealing menus that align with the hotel's brand and guest expectations, considering seasonal ingredients and market trends.
- Manage, train, and mentor the entire kitchen brigade, fostering a positive and high-performance culture.
- Ensure consistent quality and presentation of all dishes.
- Implement and enforce strict food safety and sanitation standards, adhering to all health regulations.
- Control food costs, manage inventory, and optimize procurement of ingredients.
- Collaborate with the F&B Director on budgeting and financial performance of the culinary department.
- Maintain strong relationships with suppliers, ensuring the highest quality ingredients are sourced.
- Contribute to the overall guest experience through exceptional food and service.
- Plan and execute special culinary events and promotions.
- Ensure all kitchen equipment is maintained in excellent working condition.
- Stay abreast of culinary trends and techniques to maintain a competitive edge.
- Culinary degree from a reputable institution or equivalent professional experience.
- Minimum of 8 years of progressive experience in high-end culinary environments, with at least 3 years in an Executive Chef or Executive Sous Chef role.
- Expertise in a wide range of international cuisines and culinary techniques.
- Demonstrated leadership and team management skills.
- Strong financial acumen, including cost control and P&L management.
- Excellent understanding of food safety, sanitation, and HACCP principles.
- Creative flair and passion for developing innovative dishes.
- Exceptional communication, interpersonal, and organizational skills.
- Ability to work under pressure and adapt to changing demands.
- Proficiency in inventory management and cost control systems.
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7
Luxury Hotel Operations Director
103 Busaiteen, Muharraq
BHD120000 Annually
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Posted 1 day ago
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Job Description
Our client, a world-renowned luxury hotel brand, is seeking an accomplished and visionary Luxury Hotel Operations Director to oversee all aspects of daily operations at their flagship property. This senior leadership position is responsible for ensuring the highest standards of service excellence, guest satisfaction, and operational efficiency. You will lead and inspire a diverse team of department heads and staff, fostering a culture of impeccable hospitality and continuous improvement. The ideal candidate will have a proven track record in luxury hotel management, with exceptional leadership, financial acumen, and a passion for creating memorable guest experiences.
Responsibilities:
This demanding and rewarding role is based in Busaiteen, Muharraq, BH , and requires a dedicated leader to ensure the continued success and reputation of this esteemed establishment. The successful candidate will possess outstanding problem-solving skills, strong interpersonal abilities, and a sophisticated understanding of the luxury hospitality market. A keen eye for detail and a commitment to operational excellence are essential. This is an opportunity to lead a team in one of the most prestigious locations, shaping the guest experience and contributing to the overall success of the brand.
Responsibilities:
- Direct and manage all hotel departments, including F&B, Rooms Division, Sales & Marketing, Finance, and Human Resources, to ensure seamless operations.
- Develop and implement strategic operational plans to achieve business objectives and enhance profitability.
- Maintain and elevate the brand's standards of luxury service, ensuring an exceptional guest experience at all touchpoints.
- Oversee budget preparation and management, controlling operational costs while maximizing revenue.
- Ensure compliance with all health, safety, and sanitation regulations.
- Recruit, train, motivate, and develop a high-performing hotel team.
- Build and maintain strong relationships with guests, vendors, and community stakeholders.
- Drive initiatives for operational efficiency, innovation, and guest satisfaction.
- Represent the hotel at industry events and conferences.
This demanding and rewarding role is based in Busaiteen, Muharraq, BH , and requires a dedicated leader to ensure the continued success and reputation of this esteemed establishment. The successful candidate will possess outstanding problem-solving skills, strong interpersonal abilities, and a sophisticated understanding of the luxury hospitality market. A keen eye for detail and a commitment to operational excellence are essential. This is an opportunity to lead a team in one of the most prestigious locations, shaping the guest experience and contributing to the overall success of the brand.
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8
Luxury Hotel Operations Manager
00422 Tubli
BHD120000 Annually
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Posted 1 day ago
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Our client, a prestigious hospitality group, is seeking a visionary and results-driven Luxury Hotel Operations Manager to lead its operations in Isa Town, Southern, BH . This is a fully remote role, requiring extensive travel within the region for site visits and strategic planning. You will be responsible for overseeing all aspects of hotel operations, ensuring the highest standards of guest service, operational efficiency, and financial performance. The ideal candidate will have a proven track record in luxury hospitality management, with a keen eye for detail and a passion for delivering exceptional guest experiences. You will manage departmental budgets, control costs, and drive revenue growth through innovative strategies. Key responsibilities include developing and implementing operational policies and procedures, leading and motivating cross-functional teams, and ensuring compliance with all health, safety, and regulatory standards. You will also be involved in strategic planning, business development, and maintaining strong relationships with owners, suppliers, and key stakeholders. This remote position demands excellent leadership, communication, and organizational skills, with the ability to inspire and guide teams from a distance. You must be adept at problem-solving and crisis management, always striving to exceed guest expectations and maintain the hotel's reputation for excellence.
Responsibilities:
Responsibilities:
- Oversee daily hotel operations, including front desk, housekeeping, F&B, and maintenance.
- Develop and implement operational strategies to enhance guest satisfaction and loyalty.
- Manage departmental budgets, control expenses, and optimize profitability.
- Lead, mentor, and develop a high-performing team of hospitality professionals.
- Ensure adherence to quality standards, health, safety, and hygiene regulations.
- Drive revenue growth through effective sales and marketing initiatives.
- Conduct regular performance reviews and provide constructive feedback.
- Manage relationships with vendors, suppliers, and external partners.
- Address and resolve guest complaints and operational issues promptly.
- Contribute to strategic business planning and expansion initiatives.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in luxury hotel operations management.
- Demonstrated success in managing complex hotel operations and achieving financial targets.
- Strong understanding of luxury hospitality trends and best practices.
- Excellent leadership, interpersonal, and communication skills.
- Proficiency in property management systems (PMS) and other hotel software.
- Ability to travel extensively and manage operations remotely.
- Strong financial acumen and budget management skills.
- Problem-solving and decision-making capabilities.
- Fluency in English and Arabic is highly desirable.
This advertiser has chosen not to accept applicants from your region.
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