213 Ticketing Agent jobs in Bahrain
RESERVATIONS & TICKETING AGENT
Posted 12 days ago
Job Viewed
Job Description
Efficiently provide inbound, outbound and face to face support for GF outlets Reservations Sales Agents and Gulf Air Customers at GF outlets, providing a seamless ‘one-stop shop’ solution where the customer’s needs are owned by the outlets SSU agent until resolution.
General reservations and ticketing queries from individual FFP members, Economy & Premium customers and general customers to drive revenue to achieve sales targets and to ensure that customer service meets current benchmarked industry standards.
MAIN DUTIES- Create new revenue bookings and pricing, collect and process payment (via Cash/Credit Card/Debit Card) and issue e-tickets accurately in a timely, efficient and a professional manner.
- Apply ticketing regulations accurately, calculate change fees and penalties and collect and process payments accordingly.
- Identify customer needs and effectively seek and implement solutions in a professional manner to the satisfaction of the customer and to the industry-benchmarked standard of customer service excellence.
- Proactively safeguard the reputation of Gulf Air by identifying and managing potential issues as presented and/or identified.
- Demonstrate a positive, solutions focused attitude to ensure a motivated, energized work environment for benefit of customer, self and team.
- Revalidate and/or reissue e-tickets for existing bookings, apply ticketing regulations and calculate change fees and penalties accurately and collect and process payment with courtesy in a timely and efficient manner.
- Proactively advise customers of ticketing time limit rules to avoid NO-SHOW.
- Achieve daily/weekly/monthly sales and KPI determined by the company in a professional workplace performance targets in alignment with corporate and departmental expectation.
- Generate revenue opportunities and promote Gulf Air products and services where appropriate/applicable and direct the customer to relevant personnel/department to maximize identified revenue opportunity (i.e. FFP, Ticketing etc.).
- Read, understand, interpret and communicate Industry and company rules and regulations that are often made available in English.
- Ensure the passenger details obtained from the customer are accurate and take all steps necessary to ensure that systems data maintains integrity by proactively correcting/taking steps required to oversee correction of errors as identified.
- Proactively value-add to the customer service experience by ‘going the extra mile’ for the customer (i.e. offer seating requests, meal requests, wheelchairs, advise re. priority telephone numbers for high value customers, website address etc.).
- Proactively promote the Falcon Frequent Flyer program, explaining benefits and arranging to send application forms to join.
- Persuasively up-sell premium classes (business) highlighting our excellent service, benefits to FFP members in accruing more miles and points, comfort of seats and exclusivity of certain channels of our in-flight entertainment system etc.
- Request, book, change or cancel travel arrangements and auxiliary services as per rules and as directed by the customer.
- Keep abreast of changes that are made to the Reservations, Fares, Ticketing, FFP and Tours procedures.
- Proactively seek current product knowledge and information, and read all information made available to improve knowledge and quality of service.
- Answer general inquiries using all resources available and consult a supervisor or other source of information when necessary.
- Become thoroughly familiar with the TIMATIC system and answer all Visa, Health and general inquiries.
- Action and clear all passengers in queue in a timely and efficient manner so that appropriate and timely responses are given to the passengers and accordingly PNRs are updated.
- Follow up with Yield or CRC on medical, special requests i.e. BSCT etc.
- Handle groups and individual movement including Hajj and Omra or holy places movements throughout the year.
- Apply system-fall back procedures when the system is down by making notes of passenger requirements.
- Early check-in. Issue boarding passes 24 hours before departure for all Gulf Air flights.
- Handle all booking requests for simulator like dead head crew etc. Issue Duty Travel, Dead Head Crew, Authority ticket requests from the Crew Department and engineering department.
- Issue MCO (Miscellaneous Charge Order) voucher as per request, Issue DBC (Denied Boarding Coupon) voucher for Denied Passengers and Issue EBT (Excess Baggage Ticket) voucher as per request.
- Handle all LAST MINUTE UPGRADES and DOWNGRADES as per availability.
- Reroute passenger tickets if needed in case of Denied/over booked flights to the originally booked destination.
- Handle staff inquiries and reservations needs.
- Handle any work assigned or delegated by supervisors/managers.
- Good command of English.
- Holder of Secondary certificate or equivalent.
- Tertiary qualifications preferred.
- Minimum 3 years’ experience in Reservations & Ticketing Field.
- Previous experience in a Customer Service environment.
- Training in a Customer Service environment is preferred.
- Previous experience or training in Travel Industry is preferred.
- Previous experience or training in Ticketing, Reservations is preferred.
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
#J-18808-LjbffrReservation/ticketing Agent(Hindi Speaking)
Posted today
Job Viewed
Job Description
Duties / Qualities:
- Provide travel information over the telephone to customers of the airline.
- Make flight reservations and accept payments for ticket purchases.
- Answer customer questions, and quote airfares.
- Able to work as team member and cooperate with other related departments.
- Able to work with mínimal supervision and have excellent customer service skills.
- Must write and speak fluent English.
- High school degree or higher (Bachelor degree preferred).
- Willing to work on break shifts.
- Excellent written and verbal communication skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Proficient in Microsoft office suite.
If you consist the above, please feel free to drop your CV.
**Salary**: From BD180.000 per month
**Language**:
- Hindi (required)
Reservation/ticketing Agent(Hindi Speaking) - Female
Posted today
Job Viewed
Job Description
Duties / Qualities:
- Provide travel information over the telephone to customers of the airline.
- Make flight reservations and accept payments for ticket purchases.
- Answer customer questions, and quote airfares.
- Able to work as team member and cooperate with other related departments.
- Able to work with mínimal supervision and have excellent customer service skills.
- Must write and speak fluent English.
- High school degree or higher (Bachelor degree preferred).
- Willing to work on break shifts.
- Excellent written and verbal communication skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Proficient in Microsoft office suite.
If you consist the above, please feel free to drop your CV.
**Salary**: From BD180.000 per month
**Language**:
- Hindi (required)
Customer Service Executive
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the Customer Service Executive role at Batelco by Beyon
Join to apply for the Customer Service Executive role at Batelco by Beyon
Job Description
Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.
Job Description
Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.
Skills
- Attend queries, requests or complaints related to Mobile/Fixed/ Inet/ Directory Query/ Telegram received through the various contact center channels
- Understand and investigate the queries, requests or complaints
- Liaise with relevant internal team/ departments to address customer query or complaint or forward the case to other relevant team/ department
- Provide accurate, valid and complete information or solution by using the right sources of information
- Make outbound campaign calls to the customers providing information about new products, offers, services etc. Take appropriate action to address customer requests, queries or complaints on outbound calls
- Inform Team Leader when a recurrent problem appears, to prevent further cases
- Maintain and update customer information in the database
- Meticulously follow the defined business process while attending to the clients’ queries, requests or complaints
- Follow communication scripts and protocols and ensure adherence to quality standards and guidelines
- Keep abreast of products and promotions to provide exceptional customer support
- Take ownership for attending the trainings as per the plan
- Take ownership for completing PMR process, employee engagement surveys in time
- Continuously share the knowledge and understanding of the telecom industry and business trends
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Telecommunications
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#J-18808-LjbffrCustomer Service Executive
Posted 10 days ago
Job Viewed
Job Description
Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.
Skills- Attend to queries, requests, or complaints related to Mobile/Fixed/Inet/Directory Query/Telegram received through various contact center channels.
- Understand and investigate the queries, requests, or complaints.
- Liaise with relevant internal teams/departments to address customer queries or complaints or forward cases to other relevant teams/departments.
- Provide accurate, valid, and complete information or solutions by using the right sources of information.
- Make outbound campaign calls to customers, providing information about new products, offers, services, etc. Take appropriate actions to address customer requests, queries, or complaints on outbound calls.
- Inform the Team Leader when a recurrent problem appears to prevent further cases.
- Maintain and update customer information in the database.
- Follow the defined business process meticulously while attending to clients’ queries, requests, or complaints.
- Follow communication scripts and protocols, ensuring adherence to quality standards and guidelines.
- Keep abreast of products and promotions to provide exceptional customer support.
- Take ownership of attending training sessions as per the plan.
- Complete PMR processes and employee engagement surveys on time.
- Continuously share knowledge and understanding of the telecom industry and business trends.
Employment Type: Definite Period Contract (DPC)
#J-18808-LjbffrCustomer Service Representative
Posted 6 days ago
Job Viewed
Job Description
Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.
Key Responsibilities:
- Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
- Provide timely and accurate information to customers, addressing their needs and concerns effectively
- Troubleshoot and resolve customer issues in a professional and empathetic manner
- Identify opportunities to upsell or cross-sell relevant products and services
- Maintain detailed records of customer interactions and follow-up actions
- Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
- Participate in training programs to continuously develop product knowledge and customer service skills
- Adhere to company policies, procedures, and quality standards in all customer interactions
- Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience
Required Skills and Qualifications:
- Bachelor's degree preferred
- 1-2 years of experience in a customer service or call center environment
- Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
- Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
- Proficient in using customer relationship management (CRM) software and other relevant technology
- Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
- Flexibility to work in shifts, including weekends and holidays, as needed
- B2 English Level is a must
- Bahraini nationals only
Customer Service Representative
Posted 12 days ago
Job Viewed
Job Description
1. BRIEF DESCRIPTION OF JOB FUNCTION
The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.
This role requires an individual who is self-motivated with high levels of energy and drive. The Call Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.
2. DUTIES ACTUALLY PERFORMED BY THIS POSITION:
- Answer all calls within 2 rings
- Cordial and positive tone of voice in all calls
- Focus on needs of the customer and provide for their queries and requests
- Sell, up-sell and cross-sell different products and services to the customer
- Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
- Data entry
- Filing and documentation management
- Updating information and ensuring accuracy of data records
1. ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/EXPERIENCE/SKILLS)
- Minimum of high school certification
- Diploma and some form of work experience is preferred
- Strong communication skills
- Good selling skills
- Positive energy and teamwork ethos
- Excellent written and oral communication skills
- Strong English language skills
- Good understanding of the services
- Be highly computer literate, particularly in Microsoft Office Products
2. TYPICAL WORKING CONDITIONS
Normal Working Hours: 40 hours a week
Working Timing: rotating shift.
Work may require occasional weekend and/or evening work.
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About the latest Ticketing agent Jobs in Bahrain !
Customer Service Representative
Posted 12 days ago
Job Viewed
Job Description
Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.
Key Responsibilities:
- Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
- Provide timely and accurate information to customers, addressing their needs and concerns effectively
- Troubleshoot and resolve customer issues in a professional and empathetic manner
- Identify opportunities to upsell or cross-sell relevant products and services
- Maintain detailed records of customer interactions and follow-up actions
- Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
- Participate in training programs to continuously develop product knowledge and customer service skills
- Adhere to company policies, procedures, and quality standards in all customer interactions
- Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience
Required Skills and Qualifications:
- Bachelor's degree preferred
- 1-2 years of experience in a customer service or call center environment
- Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
- Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
- Proficient in using customer relationship management (CRM) software and other relevant technology
- Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
- Flexibility to work in shifts, including weekends and holidays, as needed
- B2 English Level is a must
Bahraini nationals only
#J-18808-LjbffrCustomer Service Representative
Posted 12 days ago
Job Viewed
Job Description
Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.
- Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
- Provide timely and accurate information to customers, addressing their needs and concerns effectively
- Troubleshoot and resolve customer issues in a professional and empathetic manner
- Identify opportunities to upsell or cross-sell relevant products and services
- Maintain detailed records of customer interactions and follow-up actions
- Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
- Participate in training programs to continuously develop product knowledge and customer service skills
- Adhere to company policies, procedures, and quality standards in all customer interactions
- Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience
- Bachelor's degree preferred
- 1-2 years of experience in a customer service or call center environment
- Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
- Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
- Proficient in using customer relationship management (CRM) software and other relevant technology
- Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
- Flexibility to work in shifts, including weekends and holidays, as needed
- B2 English Level is a must
Bahraini nationals only
#J-18808-LjbffrCustomer Service Representative
Posted 18 days ago
Job Viewed
Job Description
High school diploma or equivalent; additional education or certification in customer service is a plus. Previous experience in customer service or a related field preferred, but not required.
We are seeking a motivated and friendly individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries efficiently.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
- Provide accurate information about our products, services, and policies to assist customers with their needs.
- Handle and resolve customer complaints or issues effectively, aiming for first-contact resolution whenever possible.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Keep detailed records of customer interactions and transactions using our CRM system.
- Collaborate with other team members and departments to ensure a seamless customer experience.
- Continuously strive to improve customer satisfaction by identifying areas for enhancement in processes or services.
Benefits and Working Conditions:
- Competitive salary commensurate with experience.
- Comprehensive benefits package including health insurance, retirement plans, and paid time off.
- Opportunities for career advancement and professional development.
- Supportive and collaborative work environment with a focus on employee well-being.
- Flexible scheduling options to accommodate work-life balance.
- Employee discounts on company products or services.
- Modern and comfortable office space equipped with the latest technology tools to support your work.
Join our team and be part of a company that values its employees and prioritizes customer satisfaction. Apply today to start your rewarding career as a Customer Service Representative!
Job Specification- Ability to remain calm and composed under pressure while maintaining a positive attitude.
- Proficiency in using computers and familiarity with CRM software.
- Strong problem-solving skills and attention to detail.
- Flexibility to work in a fast-paced environment and adapt to changing priorities.