What Jobs are available for Tier 1 Support in Bahrain?
Showing 2651 Tier 1 Support jobs in Bahrain
IT Help Desk Support
BHD9000 - BHD12000 Y
VAM Systems
Posted today
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Job Description
Job Description
VAM Systems
is currently looking for
Helpdesk Technicians
for our
Bahrain
operations with the following skillsets & terms and conditions:
Required Skills:
- Technicians that can support and solve IT issues remotely and on site
- Must be Fluent in Arab and English.
Terms and conditions
Joining time frame: days)
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0
Remote Tier 2 Customer Support Engineer
7170 Al Malikiyah, Northern
BHD55000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a skilled and empathetic Remote Tier 2 Customer Support Engineer to join their dedicated support team. This fully remote position involves providing advanced technical assistance to customers facing complex issues with our client's software products and services. You will be the escalation point for Tier 1 support, diagnosing and resolving intricate technical problems, and ensuring customer satisfaction. Responsibilities include troubleshooting software defects, analyzing logs, replicating customer environments, and collaborating with development and product teams to identify root causes and implement solutions. You will also be responsible for documenting technical solutions, creating knowledge base articles, and providing training to Tier 1 support staff. Excellent communication skills are paramount, as you will interact with customers via email, chat, and phone, explaining technical concepts clearly and concisely. A deep understanding of the product's functionality, architecture, and common issues is essential. Proactive identification of recurring issues and contribution to product improvement feedback are highly valued. The ability to manage your workload effectively, prioritize issues, and work autonomously in a remote setting is critical. You will be a key player in ensuring a positive customer experience and maintaining high levels of customer loyalty. The ideal candidate is passionate about technology, enjoys problem-solving, and excels at helping others.
Qualifications:
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in technical customer support or a similar role.
- Proven experience in troubleshooting complex software issues.
- Strong understanding of operating systems, networking, and common software applications.
- Excellent problem-solving, analytical, and diagnostic skills.
- Exceptional written and verbal communication skills, with the ability to explain technical information clearly.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and knowledge base management.
- Ability to work independently and manage time effectively in a remote environment.
- Customer-centric mindset and a passion for delivering outstanding support.
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1
Remote Tier 2 Customer Support Specialist
2090 Tubli, Central
BHD50000 Annually
WhatJobs
Posted 3 days ago
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Job Description
Our client, a rapidly growing SaaS company providing innovative solutions to businesses worldwide, is actively seeking a dedicated and technically proficient Remote Tier 2 Customer Support Specialist to join their expanding support team. This position is fully remote, allowing you to deliver exceptional service from your home office. You will be the frontline of advanced customer support, resolving complex technical issues and ensuring our clients receive timely and effective solutions. Your responsibilities will include troubleshooting software and hardware problems, investigating and diagnosing user-reported issues, escalating unresolved problems to higher-level technical teams, and documenting solutions for internal knowledge bases and customer self-help resources. The ideal candidate possesses a strong technical aptitude, excellent problem-solving skills, and a passion for customer satisfaction. Experience in a Tier 2 or higher technical support role, preferably within the SaaS industry, is essential. You should be proficient in diagnosing and resolving issues related to cloud-based applications, operating systems, and network connectivity. Familiarity with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools is required. Exceptional communication skills, both written and verbal, are paramount for interacting with customers and conveying technical information clearly and concisely. As a remote employee, you must be highly organized, self-motivated, and able to manage your workload effectively to meet service level agreements (SLAs). This is a fantastic opportunity to join a forward-thinking company, contribute to client success, and grow your career in customer support and technical services, all within a flexible remote work arrangement. We value dedication to customer excellence and support our remote team members with comprehensive training and resources to ensure their success.
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2
Customer Support Specialist (Tier 2)
BH5678 Amwaj Islands
BHD35000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and dedicated Customer Support Specialist (Tier 2) to join their esteemed support team. This role is integral to ensuring customer satisfaction by providing advanced technical assistance and problem resolution. The successful candidate will handle complex customer inquiries that have been escalated from Tier 1 support, requiring in-depth product knowledge and troubleshooting expertise. You will be responsible for diagnosing and resolving technical issues, guiding customers through complex procedures, and documenting all interactions and resolutions accurately in the CRM system. This position demands excellent communication skills, patience, and a strong ability to empathize with customers, even in challenging situations. The specialist will also collaborate closely with engineering and product development teams to report recurring issues and contribute to product improvements. Proactive identification of trends in customer issues and suggesting solutions or training materials will be a key aspect of the role. The ability to work effectively under pressure and manage multiple cases simultaneously is essential.
Responsibilities:
This is an excellent opportunity for a seasoned support professional to advance their career in a dynamic environment. While this role is not remote, it offers significant opportunities for growth and professional development within our client's organization. The position is based in Janabiyah, Northern, BH . Our client is committed to providing a supportive work environment and encourages applications from all qualified individuals.
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat, addressing complex issues escalated from Tier 1.
- Diagnose, troubleshoot, and resolve hardware, software, and network-related problems.
- Clearly and concisely communicate technical solutions to customers with varying levels of technical expertise.
- Document all customer interactions, issues, and resolutions meticulously in the CRM system.
- Collaborate with engineering and product teams to identify root causes of recurring issues and provide feedback for product enhancement.
- Develop and maintain internal knowledge base articles and customer-facing FAQs.
- Identify trends in customer support requests and propose proactive solutions.
- Ensure customer satisfaction by providing timely, accurate, and efficient support.
- Adhere to established service level agreements (SLAs) and support procedures.
- Participate in ongoing training to stay updated on product features and technical advancements.
This is an excellent opportunity for a seasoned support professional to advance their career in a dynamic environment. While this role is not remote, it offers significant opportunities for growth and professional development within our client's organization. The position is based in Janabiyah, Northern, BH . Our client is committed to providing a supportive work environment and encourages applications from all qualified individuals.
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3
Customer Support Lead (Tier 2)
902 Arad
BHD55000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is looking for an experienced and empathetic Customer Support Lead to manage our Tier 2 support operations. This is a fully remote position, allowing you to work from the comfort of your home office. The Customer Support Lead will be responsible for overseeing a team of support specialists, ensuring timely and effective resolution of complex customer inquiries and technical issues. You will act as a point of escalation for difficult problems that cannot be resolved by the Tier 1 team, requiring deep product knowledge and troubleshooting expertise.
Key responsibilities include mentoring and coaching support agents, developing and maintaining comprehensive knowledge base articles, and identifying trends in customer issues to provide feedback to product and engineering teams. You will also be responsible for monitoring support queues, managing team performance metrics, and ensuring adherence to service level agreements (SLAs). This role requires excellent communication skills, both written and verbal, to interact with customers and internal stakeholders effectively. You will contribute to defining and refining support processes and workflows to enhance customer satisfaction and operational efficiency. The ideal candidate will have a passion for delivering exceptional customer service and a proven ability to lead and motivate a team in a remote setting.
Qualifications: Proven experience in a customer support role, with at least 2-3 years in a Tier 2 or lead capacity. Strong technical aptitude and ability to troubleshoot software and hardware issues. Excellent problem-solving and analytical skills. Experience with CRM and helpdesk software (e.g., Zendesk, Salesforce Service Cloud). Demonstrable ability to lead and manage a remote team. Bachelor's degree in a relevant field or equivalent practical experience. Outstanding interpersonal skills and a customer-centric mindset. Familiarity with (Industry Specific Technology/Product) is a significant advantage. This is a fantastic opportunity to shape customer experience and drive team success in a fully remote capacity. Join our client and make a real difference.
Key responsibilities include mentoring and coaching support agents, developing and maintaining comprehensive knowledge base articles, and identifying trends in customer issues to provide feedback to product and engineering teams. You will also be responsible for monitoring support queues, managing team performance metrics, and ensuring adherence to service level agreements (SLAs). This role requires excellent communication skills, both written and verbal, to interact with customers and internal stakeholders effectively. You will contribute to defining and refining support processes and workflows to enhance customer satisfaction and operational efficiency. The ideal candidate will have a passion for delivering exceptional customer service and a proven ability to lead and motivate a team in a remote setting.
Qualifications: Proven experience in a customer support role, with at least 2-3 years in a Tier 2 or lead capacity. Strong technical aptitude and ability to troubleshoot software and hardware issues. Excellent problem-solving and analytical skills. Experience with CRM and helpdesk software (e.g., Zendesk, Salesforce Service Cloud). Demonstrable ability to lead and manage a remote team. Bachelor's degree in a relevant field or equivalent practical experience. Outstanding interpersonal skills and a customer-centric mindset. Familiarity with (Industry Specific Technology/Product) is a significant advantage. This is a fantastic opportunity to shape customer experience and drive team success in a fully remote capacity. Join our client and make a real difference.
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4
Customer Support Specialist - Tier 2
205 Muharraq, Muharraq
BHD52000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically proficient Customer Support Specialist (Tier 2) to join their established team in Muharraq, Muharraq, BH . This role is critical for resolving complex customer inquiries and technical issues that cannot be addressed by the Tier 1 support team. The ideal candidate will possess strong analytical and problem-solving skills, excellent communication abilities, and a deep understanding of our products/services. You will be responsible for providing exceptional support, troubleshooting intricate problems, and ensuring high levels of customer satisfaction.
Key Responsibilities:
Candidates must have a minimum of 3-5 years of experience in a Tier 2 or advanced technical support role. A strong technical aptitude and proven ability to troubleshoot complex issues are essential. Excellent communication, interpersonal, and active listening skills are required. Proficiency with CRM software and helpdesk ticketing systems is mandatory. The ability to work under pressure, manage time effectively, and maintain a calm and professional demeanor with frustrated customers is crucial. Familiarity with (specific industry/product type) is a significant advantage. This is an excellent opportunity for a motivated support professional to advance their career.
Key Responsibilities:
- Handle escalated customer support requests and troubleshoot complex technical issues via phone, email, and chat.
- Diagnose and resolve software, hardware, and service-related problems efficiently and effectively.
- Provide in-depth technical explanations and guidance to customers.
- Document all customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system.
- Collaborate with Tier 1 support, engineering, and product teams to identify root causes of recurring issues and implement permanent solutions.
- Develop and maintain knowledge base articles and FAQs to assist both customers and internal support teams.
- Identify trends in customer issues and provide feedback to product development and quality assurance teams.
- Proactively identify opportunities to improve the customer support process and customer experience.
- Assist in training Tier 1 support staff on common issues and resolutions.
- Ensure customer satisfaction by providing timely, professional, and effective support.
- Stay up-to-date with product updates, new features, and technical changes.
- Manage multiple support tickets simultaneously, prioritizing urgent issues.
- Escalate critical issues to appropriate internal teams for prompt resolution.
Candidates must have a minimum of 3-5 years of experience in a Tier 2 or advanced technical support role. A strong technical aptitude and proven ability to troubleshoot complex issues are essential. Excellent communication, interpersonal, and active listening skills are required. Proficiency with CRM software and helpdesk ticketing systems is mandatory. The ability to work under pressure, manage time effectively, and maintain a calm and professional demeanor with frustrated customers is crucial. Familiarity with (specific industry/product type) is a significant advantage. This is an excellent opportunity for a motivated support professional to advance their career.
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5
Customer Support Specialist - Tier 2
1002 Al Muharraq
BHD55000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically proficient Customer Support Specialist (Tier 2) to provide advanced assistance to their valued customers. This is a fully remote position, allowing you to leverage your expertise from the comfort of your home. You will be responsible for troubleshooting complex technical issues, resolving customer inquiries escalated from Tier 1 support, and ensuring customer satisfaction through timely and effective solutions. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a deep understanding of our client's products/services. Responsibilities include diagnosing and resolving hardware and software issues, guiding customers through technical procedures, documenting support interactions, and collaborating with engineering teams to identify product improvements. You will also contribute to building and maintaining a comprehensive knowledge base. This role requires patience, empathy, and a commitment to delivering exceptional customer service in a remote, fast-paced environment. If you are passionate about technology and helping others, this is an excellent opportunity to grow your career while working flexibly. Join a supportive team dedicated to providing outstanding technical assistance and ensuring our users have a seamless experience.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat.
- Troubleshoot and resolve complex product-related issues.
- Escalate unresolved issues to appropriate internal teams (e.g., Engineering, Product).
- Document all customer interactions and resolutions accurately.
- Contribute to the creation and maintenance of support documentation and FAQs.
- Identify recurring issues and provide feedback for product improvement.
- Ensure high levels of customer satisfaction and retention.
- Stay updated on product features and technical updates.
- Associate's or Bachelor's degree in Computer Science or a related field, or equivalent experience.
- 3+ years of experience in technical customer support (Tier 2 preferred).
- Strong understanding of (specific relevant technologies, e.g., networking, software troubleshooting).
- Excellent problem-solving and diagnostic skills.
- Exceptional written and verbal communication skills.
- Ability to explain technical concepts clearly to non-technical users.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce).
- Ability to work independently and manage time effectively in a remote setting.
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6
Customer Support Specialist - Tier 2
7213 Al Muharraq
BHD55000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client is seeking a highly skilled and customer-focused Customer Support Specialist to join their dedicated support team in **Tubli, Capital, BH**. As a Tier 2 specialist, you will be responsible for handling escalated customer inquiries and complex technical issues that require in-depth product knowledge and troubleshooting expertise. Your primary goal will be to ensure customer satisfaction by providing timely, accurate, and effective solutions to their problems. This role involves communicating with customers via phone, email, and chat, investigating issues, reproducing problems, and working closely with internal teams such as product development and engineering to resolve bugs and improve product functionality. You will maintain detailed records of customer interactions and resolutions within our CRM system. The ideal candidate possesses exceptional problem-solving skills, a patient and empathetic demeanor, and a passion for delivering outstanding customer service. A strong technical aptitude and the ability to quickly learn new software and systems are essential. You will be expected to contribute to the knowledge base by creating and updating support documentation, FAQs, and troubleshooting guides. This position offers a fantastic opportunity to grow within a leading technology company and make a tangible impact on the customer experience. Responsibilities:
- Respond to escalated customer inquiries and technical issues via phone, email, and chat.
- Diagnose and troubleshoot complex product-related problems.
- Reproduce customer issues to identify root causes and work with development teams for resolution.
- Provide clear, concise, and effective solutions to customers.
- Maintain accurate and detailed customer interaction records in the CRM system.
- Collaborate with internal departments (e.g., Engineering, Product Management) to resolve customer issues and provide feedback.
- Develop and maintain support documentation, including knowledge base articles and FAQs.
- Identify trends in customer issues and provide feedback to improve product quality and user experience.
- Ensure customer satisfaction by delivering timely and high-quality support.
- Adhere to all company policies and procedures related to customer support and data privacy.
- High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is a plus.
- Minimum of 3 years of experience in a Tier 2 customer support or technical support role.
- Proven ability to troubleshoot complex technical issues with software or hardware products.
- Excellent communication, interpersonal, and active listening skills.
- Strong analytical and problem-solving abilities.
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and ticketing systems.
- Ability to work effectively under pressure and manage multiple priorities.
- Customer-centric mindset with a commitment to exceptional service.
- Experience in (mention a relevant industry, e.g., SaaS, e-commerce, telecommunications) is highly desirable.
- Ability to work independently and as part of a team.
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7
Customer Support Specialist - Tier 2
30230 Southern, Southern
BHD3800 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client is looking for a dedicated and proficient Customer Support Specialist (Tier 2) to provide advanced technical assistance and superior service to their valued customers. This role is integral to maintaining customer satisfaction and resolving complex inquiries that cannot be addressed by the Tier 1 support team. You will be the escalation point for challenging technical issues, requiring deep product knowledge and troubleshooting expertise. Responsibilities include analyzing customer problems, diagnosing hardware and software issues, and providing timely, accurate solutions via phone, email, and chat. You will document all customer interactions and resolutions meticulously in the CRM system, contributing to a comprehensive knowledge base. This position involves collaborating with other departments, such as engineering and product development, to relay customer feedback and identify potential product improvements or recurring issues. You will also be responsible for creating and updating support documentation, FAQs, and troubleshooting guides to empower both customers and internal support teams. The ideal candidate will demonstrate exceptional problem-solving skills, a patient and empathetic demeanor, and the ability to communicate technical information clearly and concisely to non-technical users. Strong organizational skills and the capacity to manage multiple priorities in a fast-paced environment are crucial. A proactive approach to identifying customer needs and offering proactive solutions is highly valued. This role is based at our offices in Nuwaidrat, Southern, BH . A Bachelor's degree in a related field or equivalent practical experience is required, along with at least 3 years of experience in a customer support or technical helpdesk role. Proficiency in (Specific Software/Systems relevant to the client, e.g., Salesforce, Zendesk, specific product suites) is a significant advantage. You must have a strong command of English and excellent communication abilities.
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8
Customer Support Specialist (Tier 2)
205 Seef, Capital
BHD20 Hourly
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically proficient Customer Support Specialist (Tier 2) to enhance their support operations. In this role, you will be the escalation point for complex customer inquiries, providing advanced troubleshooting and resolution for technical issues. You will be responsible for analyzing customer problems, identifying root causes, and implementing effective solutions to ensure customer satisfaction and retention. This position requires excellent communication skills, both written and verbal, to clearly explain technical concepts to non-technical users. You will document solutions, update knowledge base articles, and contribute to the continuous improvement of support processes. Collaboration with Tier 1 support, development teams, and product managers is crucial for effective issue resolution and feedback integration. The ideal candidate possesses a strong understanding of our client's products and services, coupled with a passion for helping customers succeed. Experience with CRM systems and ticketing platforms is essential. This role offers a hybrid work model, allowing for flexibility while maintaining essential on-site presence in **Seef, Capital, BH** for team collaboration and critical tasks. You will be instrumental in maintaining high service levels and contributing to a positive customer experience. A proactive approach to identifying trends and recommending product enhancements is highly valued. This is an excellent opportunity for an experienced support professional to join a growing team and make a significant contribution.
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9