1 812 Tier 1 Support jobs in Bahrain
IT Help Desk Support
Salmabad, Central
IKEA
Posted today
Job Viewed
Job Description
**Company description** You see things a little differently. So do we. We believe that what you value is more important than what your CV says. Come see things a little differently with us and help us create a better everyday life for the many people.**
Do you value simplicity, cost-consciousness, a humble attitude and willpower? Then an IKEA career may be right for you.
**Job description**
- Secure all the software installed on the user’s PC with licenses.
- Secure daily IT routine and performing the checklist, Monitor daily scheduler jobs and ensure sales statement posted.
- Ensure all the daily and weekly backup jobs completed successfully for all three stores and service office.
- Ensure and complete any backup restoration request.
- Preventive maintenance of Data center, hardware and servers.
- Coordinate with vendor for POS machines maintenance.
- Ensure data optimizing on weekly basis.
- Secure Monthly IFB and annual store inventory support and preparation.
- work on effective ways to reduce the IT Budget.
**Qualification**
- Diploma in IT/ Computer/Networking.
- Bilingual with strong communication skills in both Arabic and English.
- Willing to cover shifts and provide required support during weekends, holidays and peak seasons according to the requirements to resolve incidents on time manner.
- Problem solving and Troubleshooting skills.
**More Information** AVAILABILITY**
At IKEA we have our customers always in focus and we are there for them at any time they shop with us. This means that we expect you to be there as well, also during the evenings and weekends.
**GROWING TOGETHER**
IKEA offers an exciting and empowering work environment in a global marketplace and as the world’s leader at life at home, you have exceptional opportunities to grow and develop together.
Do you value simplicity, cost-consciousness, a humble attitude and willpower? Then an IKEA career may be right for you.
**Job description**
- Secure all the software installed on the user’s PC with licenses.
- Secure daily IT routine and performing the checklist, Monitor daily scheduler jobs and ensure sales statement posted.
- Ensure all the daily and weekly backup jobs completed successfully for all three stores and service office.
- Ensure and complete any backup restoration request.
- Preventive maintenance of Data center, hardware and servers.
- Coordinate with vendor for POS machines maintenance.
- Ensure data optimizing on weekly basis.
- Secure Monthly IFB and annual store inventory support and preparation.
- work on effective ways to reduce the IT Budget.
**Qualification**
- Diploma in IT/ Computer/Networking.
- Bilingual with strong communication skills in both Arabic and English.
- Willing to cover shifts and provide required support during weekends, holidays and peak seasons according to the requirements to resolve incidents on time manner.
- Problem solving and Troubleshooting skills.
**More Information** AVAILABILITY**
At IKEA we have our customers always in focus and we are there for them at any time they shop with us. This means that we expect you to be there as well, also during the evenings and weekends.
**GROWING TOGETHER**
IKEA offers an exciting and empowering work environment in a global marketplace and as the world’s leader at life at home, you have exceptional opportunities to grow and develop together.
This advertiser has chosen not to accept applicants from your region.
0
Remote Tier 2 Customer Support Specialist
20152 Busaiteen, Muharraq
BHD55000 Annually
WhatJobs
Posted today
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Job Description
Our client is looking for a dedicated and customer-focused Tier 2 Customer Support Specialist to join their fully remote support team. In this vital role, you will be the frontline for resolving complex customer issues, providing exceptional technical assistance, and ensuring a positive customer experience. You will handle escalated support tickets, troubleshoot software and hardware problems, and guide customers through solutions. Your ability to empathize, communicate clearly, and solve problems efficiently will be key to your success.
Responsibilities:
Responsibilities:
- Respond to and resolve advanced customer inquiries and technical issues via phone, email, and chat, maintaining high levels of customer satisfaction.
- Troubleshoot and diagnose complex technical problems related to software, hardware, and network connectivity.
- Provide clear, concise, and accurate solutions to customers, guiding them through troubleshooting steps.
- Escalate unresolved issues to appropriate internal teams (e.g., engineering, product development) with detailed documentation.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Contribute to the knowledge base by creating and updating support articles, FAQs, and troubleshooting guides.
- Identify trends in customer issues and provide feedback to the product and engineering teams for improvement.
- Train and mentor junior support staff on technical aspects and customer service best practices.
- Ensure adherence to service level agreements (SLAs) and internal quality standards.
- Proactively identify opportunities to improve the customer support process and user experience.
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
- Minimum of 3 years of experience in technical support or customer service, with at least 1 year in a Tier 2 or similar advanced role.
- Proven ability to troubleshoot and resolve a wide range of technical issues.
- Excellent communication, active listening, and interpersonal skills.
- Proficiency with helpdesk software and CRM systems.
- Familiarity with operating systems (Windows, macOS), common software applications, and basic networking concepts.
- Ability to work independently and manage time effectively in a remote work environment.
- Strong problem-solving and analytical skills.
- Patience and a customer-centric approach to problem resolution.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist - Tier 1
221 Askar, Southern
BHD40000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a dynamic SaaS provider experiencing rapid growth, is looking for a motivated Customer Support Specialist to join their dedicated support team. This role operates on a hybrid basis, requiring a balance of remote work and occasional office presence. As a Tier 1 Specialist, you will be the first point of contact for our customers, providing timely and effective solutions to their inquiries and technical issues. Your primary responsibilities will include responding to customer requests via phone, email, and chat; troubleshooting common software-related problems; guiding users through product features and functionalities; accurately documenting customer interactions and resolutions in our CRM system; escalating complex issues to Tier 2 support when necessary; and contributing to the knowledge base with helpful articles and FAQs. You will play a crucial role in ensuring customer satisfaction and fostering positive relationships with our user base.
The ideal candidate will possess excellent communication and interpersonal skills, with a genuine passion for helping others. Previous experience in customer service or technical support, preferably within the technology sector, is highly advantageous. Proficiency with helpdesk software and CRM systems is a plus. You should have strong problem-solving abilities, a patient demeanor, and the capacity to explain technical concepts clearly and concisely. The ability to manage multiple tasks simultaneously and work efficiently in both a remote and office setting is essential. A positive attitude, a keen eye for detail, and a commitment to providing exceptional customer experiences are paramount. We offer a competitive salary, benefits, and opportunities for career advancement within a fast-paced and supportive environment.
The ideal candidate will possess excellent communication and interpersonal skills, with a genuine passion for helping others. Previous experience in customer service or technical support, preferably within the technology sector, is highly advantageous. Proficiency with helpdesk software and CRM systems is a plus. You should have strong problem-solving abilities, a patient demeanor, and the capacity to explain technical concepts clearly and concisely. The ability to manage multiple tasks simultaneously and work efficiently in both a remote and office setting is essential. A positive attitude, a keen eye for detail, and a commitment to providing exceptional customer experiences are paramount. We offer a competitive salary, benefits, and opportunities for career advancement within a fast-paced and supportive environment.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist - Tier 2
2081 Tubli, Central
BHD40000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their team, focusing on Tier 2 technical issues. This hybrid role requires you to be present in the Janabiyah, Northern, BH office for a portion of the week, with the flexibility to work remotely for the remainder. You will be the primary point of contact for customers experiencing complex technical problems with our software suite. Responsibilities include in-depth analysis of user-reported issues, replicating problems, and identifying root causes. You will provide advanced troubleshooting assistance, offering step-by-step guidance to resolve issues via phone, email, and chat. This role involves collaborating with Tier 1 support to escalate and manage unresolved cases, as well as working with the engineering and product teams to provide detailed feedback on bugs and usability concerns. Maintaining accurate and detailed records of customer interactions, issues, and resolutions in our CRM system is crucial. You will also contribute to building and updating our customer-facing knowledge base, creating helpful articles and FAQs. The ideal candidate will have a patient demeanor, strong analytical and problem-solving skills, and the ability to explain technical concepts clearly to non-technical users. A commitment to delivering exceptional customer service and a passion for technology are essential. You will be instrumental in ensuring customer satisfaction and retention through prompt and effective support.
Key Responsibilities:
Key Responsibilities:
- Handle escalated customer inquiries and provide advanced technical support.
- Diagnose and resolve complex software and hardware issues.
- Document all customer interactions, troubleshooting steps, and resolutions.
- Collaborate with engineering teams to report and track software bugs.
- Develop and maintain customer support documentation and knowledge base articles.
- Provide training and guidance to Tier 1 support agents.
- Ensure adherence to service level agreements (SLAs) for customer response and resolution times.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer support, preferably in a technical role.
- Strong understanding of software applications and operating systems.
- Excellent communication, listening, and problem-solving skills.
- Ability to multitask and manage time effectively.
- Experience with CRM software and helpdesk ticketing systems.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist (Tier 2)
21178 Seef, Capital
BHD25000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a skilled and empathetic Customer Support Specialist to join their team in Seef, Capital, BH . This role is crucial in providing exceptional technical support and resolving complex customer issues that cannot be handled by Tier 1 support. You will be the frontline for advanced troubleshooting, requiring a deep understanding of our client's products and services. The ideal candidate will have a passion for helping others, a knack for problem-solving, and the ability to remain calm and professional under pressure. Responsibilities include analyzing customer problems, identifying root causes, and implementing effective solutions. You will also be responsible for documenting technical issues and solutions, contributing to the knowledge base, and escalating unresolved problems to the appropriate internal teams, such as engineering or product development. Building and maintaining strong customer relationships through clear and concise communication is paramount. You will handle incoming support requests via phone, email, and chat, ensuring timely and accurate responses. This position requires a customer-centric approach, a proactive attitude, and the ability to work collaboratively within a team environment. Continuous learning and staying updated on product updates and new features will be essential to effectively support our diverse customer base. The ability to multitask, manage time effectively, and prioritize support tickets based on urgency and impact is key to success in this role. We are committed to providing outstanding customer experiences, and this role is integral to achieving that goal. A strong technical aptitude, combined with excellent interpersonal skills, will make you a valuable asset to our support operations.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support to customers for complex product issues.
- Diagnose and troubleshoot software and hardware problems.
- Document all customer interactions, issues, and resolutions accurately.
- Contribute to the creation and maintenance of a comprehensive knowledge base.
- Escalate unresolved issues to appropriate departments with detailed information.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Maintain a high level of customer satisfaction through efficient and professional support.
- Collaborate with team members to share knowledge and improve support processes.
- Identify trends in customer issues and report them to management for product improvement.
- Proven experience as a Customer Support Specialist or in a similar technical support role.
- Strong technical aptitude and troubleshooting skills.
- Excellent communication and interpersonal skills, both written and verbal.
- Ability to explain technical concepts to non-technical users.
- Experience with CRM software and helpdesk ticketing systems.
- Ability to manage multiple tasks and prioritize effectively.
- Customer-focused mindset with a commitment to excellent service.
- Bachelor's degree in Computer Science, IT, or a related field is preferred.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist - Tier 2
BH-007 Zallaq, Southern
BHD50000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and knowledgeable Customer Support Specialist to join their bustling support team in Zallaq, Southern, BH . This role is office-based, providing direct, in-person assistance to customers. You will serve as a Tier 2 support representative, handling escalated customer issues that require in-depth troubleshooting and problem-solving. Responsibilities include diagnosing and resolving complex technical problems, providing clear and concise explanations to customers, and documenting all interactions and solutions accurately in the CRM system. You will work collaboratively with other support tiers, engineering, and product teams to identify recurring issues and contribute to product improvements. The ideal candidate will have at least two years of experience in customer service or technical support, with a proven ability to handle challenging customer interactions. Excellent communication, empathy, and active listening skills are paramount. A strong technical aptitude and the ability to quickly learn new software and systems are essential. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) and troubleshooting methodologies is required. You should be patient, resilient, and committed to delivering exceptional customer experiences. This is a fantastic opportunity to grow your career in a customer-centric environment within a company that values service excellence.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist (Tier 2)
102 Seef, Capital
BHD55000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Customer Support Specialist (Tier 2) to join their remote-first support team. This role is crucial for providing advanced technical assistance and resolving complex customer issues. You will be responsible for investigating and troubleshooting problems escalated from the Tier 1 support team, utilizing diagnostic tools and product knowledge to provide effective solutions. Your duties will include responding to customer inquiries via phone, email, and chat, documenting all interactions and resolutions in a CRM system, and collaborating with development and product teams to identify root causes of recurring issues and suggest product improvements.
The ideal candidate will possess excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical users. You should have a strong aptitude for problem-solving, a patient and empathetic approach to customer service, and the ability to manage multiple tasks effectively under pressure. Proven experience in a technical support role, preferably at Tier 2 or above, is required. Familiarity with ticketing systems (e.g., Zendesk, Salesforce Service Cloud) and remote support tools is essential. A good understanding of our client's industry or product line will be a significant advantage. You must be a self-starter, highly organized, and capable of working independently with minimal supervision in a remote environment. A strong commitment to customer satisfaction and a passion for technology are key attributes. This is an excellent opportunity for a motivated individual to grow their career in a supportive and dynamic remote team.
The ideal candidate will possess excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical users. You should have a strong aptitude for problem-solving, a patient and empathetic approach to customer service, and the ability to manage multiple tasks effectively under pressure. Proven experience in a technical support role, preferably at Tier 2 or above, is required. Familiarity with ticketing systems (e.g., Zendesk, Salesforce Service Cloud) and remote support tools is essential. A good understanding of our client's industry or product line will be a significant advantage. You must be a self-starter, highly organized, and capable of working independently with minimal supervision in a remote environment. A strong commitment to customer satisfaction and a passion for technology are key attributes. This is an excellent opportunity for a motivated individual to grow their career in a supportive and dynamic remote team.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist - Tier 2
330 Al Hidd
BHD55000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and skilled Customer Support Specialist to join their team in Budaiya, Northern, BH . As a Tier 2 support specialist, you will be responsible for handling complex customer inquiries and technical issues that cannot be resolved by the front-line support team. Your primary goal will be to ensure customer satisfaction by providing timely, accurate, and effective solutions. This role requires excellent problem-solving skills, a deep understanding of our products/services, and the ability to communicate technical information clearly to customers.
Key Responsibilities:
Key Responsibilities:
- Respond to escalated customer support tickets and provide in-depth technical assistance.
- Diagnose and troubleshoot complex product or service issues, identifying root causes.
- Communicate effectively with customers via phone, email, and chat, maintaining a high level of professionalism.
- Document all customer interactions, troubleshooting steps, and resolutions accurately in the CRM system.
- Collaborate with internal teams (e.g., development, product management) to resolve technical issues and provide feedback for product improvements.
- Develop and maintain a knowledge base of common issues and their solutions.
- Train and mentor junior support staff on best practices and troubleshooting techniques.
- Proactively identify trends in customer issues and recommend preventative measures.
- Ensure adherence to service level agreements (SLAs) for response and resolution times.
- Gather customer feedback to help improve products and services.
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is preferred.
- Minimum of 3-5 years of experience in customer support or technical helpdesk roles, with at least 2 years in a Tier 2 capacity.
- Demonstrated experience troubleshooting complex technical issues.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Familiarity with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work effectively both independently and as part of a team.
- Patience and empathy when dealing with customers.
- Availability to work occasional evenings or weekends if required.
- Proficiency in English; knowledge of Arabic is a plus.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist (Tier 2)
207 Seef, Capital
BHD2200 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Customer Support Specialist (Tier 2) to join their acclaimed customer service team. This is a fully remote position, offering flexibility and the opportunity to provide high-level technical assistance to a global customer base. As a Tier 2 Specialist, you will handle escalated customer inquiries that require in-depth product knowledge and troubleshooting expertise. Your primary responsibilities will include diagnosing complex technical issues reported by customers, providing detailed solutions, and guiding users through resolution steps via various communication channels, including phone, email, and live chat. You will be instrumental in identifying recurring problems and providing feedback to the product development and quality assurance teams to improve customer experience. Exceptional problem-solving skills, patience, and the ability to communicate technical information clearly and concisely to non-technical users are crucial. You must be adept at using support ticketing systems and knowledgeable about CRM software. We are looking for a proactive individual who can manage multiple cases simultaneously, maintain a high level of customer satisfaction, and contribute positively to a collaborative remote team environment. This role is perfect for someone passionate about technology and dedicated to delivering outstanding customer service.
Responsibilities:
Responsibilities:
- Respond to and resolve escalated customer support inquiries via phone, email, and chat.
- Diagnose and troubleshoot complex technical issues related to the company's products or services.
- Provide clear, concise, and accurate solutions to customers.
- Document all customer interactions, issues, and resolutions in the ticketing system.
- Identify trends in customer issues and report them to the relevant departments.
- Collaborate with Tier 1 support and other teams to ensure seamless customer experience.
- Develop and maintain a comprehensive knowledge base of product information and solutions.
- Assist in training Tier 1 support staff on common issues and advanced troubleshooting.
- Proactively identify opportunities to improve customer support processes and product usability.
- Maintain high standards of customer service and achieve key performance indicators.
- Proven experience in a Tier 2 customer support or technical support role.
- Excellent troubleshooting and problem-solving abilities.
- Strong knowledge of relevant software and hardware.
- Proficiency in using support ticketing systems and CRM software.
- Exceptional written and verbal communication skills.
- Ability to explain technical concepts to non-technical users.
- Customer-centric mindset with a passion for service excellence.
- Ability to work independently and manage time effectively in a remote setting.
- Experience in a remote work environment is preferred.
- High school diploma or equivalent; a degree in a related field is a plus.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist (Tier 2)
2007 Hamad Town, Northern
BHD1800 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a skilled Customer Support Specialist (Tier 2) to provide advanced technical assistance and resolve complex customer issues in Hamad Town, Northern, BH . This role requires a high level of technical aptitude, excellent communication skills, and a commitment to delivering exceptional customer experiences. You will be responsible for troubleshooting software and hardware problems, guiding customers through complex procedures, and escalating issues to higher technical teams when necessary. The ideal candidate will have at least 3 years of experience in a technical support or customer service role, preferably within the technology sector. A strong understanding of IT systems, networking, and common software applications is crucial. Possessing the ability to diagnose and solve intricate technical problems efficiently is paramount. You should be adept at managing multiple inquiries simultaneously, prioritizing tasks effectively, and maintaining detailed records of customer interactions and resolutions. Excellent written and verbal communication skills are essential for clear and concise explanations to customers. This position offers the opportunity to work with a dynamic team, utilize advanced diagnostic tools, and contribute to improving customer satisfaction through expert support. Our client values proactive problem-solvers who can offer effective solutions and ensure a positive customer journey. If you excel at tackling technical challenges and are passionate about helping customers, this role is an excellent fit for your career growth.
This advertiser has chosen not to accept applicants from your region.
9