What Jobs are available for Trade Support in Bahrain?

Job Summary
As Client Service Manager for Trade Operations & Service at Standard Chartered, you will be pivotal in delivering outstanding client service and expert advice to our Corporate Institutional Banking and Commercial Banking clients. Your role encompasses managing transactional inquiries, resolving complaints, and addressing service-related issues swiftly and efficiently within the trade operations realm. This position involves close collaboration with diverse internal teams and engagement with clients to ensure seamless transactional experiences while fostering trust and satisfaction.

In this dynamic role, you will receive assignments from the Head of Trade Operations and Service, where your contributions will include handling trade transactions, responding to risk-related queries, and driving process improvement initiatives. Your ability to balance meticulous operational tasks with proactive client engagement will be key to enhancing service quality and operational resilience.

This role requires a solutions-oriented mindset and a commitment to maintaining high service standards within a regulated banking environment.

Your work will significantly impact client relationships and operational excellence, supporting Standard Chartered's mission to be a trusted partner for our clients.

Key Responsibilities
The Client Service Manager role includes the following primary responsibilities:

• Act as the main point of contact for clients and internal staff regarding advice, inquiries, complaints, and various service issues related to trade operations, ensuring swift and professional responses.
• Consistently deliver client service that meets or exceeds established service level agreements, maintaining high standards of accuracy and responsiveness.
• Collaborate closely with Relationship Managers, Product Sales, Operations, and other stakeholders to collaboratively resolve client issues and identify opportunities to enhance the overall client experience.
• Manage complex transactional errors and discrepancies by liaising effectively with clients and internal teams to ensure timely and satisfactory resolution.
• Lead the service recovery process by accurately logging complaints, investigating root causes, and implementing corrective actions to restore client confidence.
• Engage with clients proactively to assess service performance, gather feedback, and develop continuous improvement plans to elevate service delivery standards.
• Establish and maintain trusted partnerships with clients through regular communication and operational support at the transaction level.
• Identify, escalate, and mitigate any risks, compliance concerns, or conduct issues in a timely and collaborative manner to uphold the integrity of trade operations.

Skills And Experience
Ideal candidates will possess a comprehensive set of skills and experiences, including:

• A detail-oriented approach, demonstrating ownership across the end-to-end service delivery lifecycle within trade operations.
• Strong teamwork abilities, with a collaborative mindset that values effective relationship-building with peers, clients, and business partners.
• Exceptional communication skills encompassing verbal, written, and interpersonal abilities, enabling effective influence and negotiation with diverse stakeholders.
• Proven track record of managing direct client interactions with confidence and professionalism, delivering client-centric solutions in complex environments.
• A positive attitude coupled with excellent interpersonal skills, fostering constructive dialogue and mutual respect.
• Highly developed analytical and problem-solving skills, allowing for the timely identification of operational issues and implementation of solutions.
• Effective time management talents to balance multiple priorities and meet demanding deadlines in a fast-paced setting.
• Proficiency in English is essential, underscoring the ability to communicate clearly and concisely within an international banking environment.

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

• Plan, execute, and finalize financial audits for clients in the banking, investment, and insurance sectors.
• Assess financial statements, internal controls, and compliance with relevant regulations (e.g., Basel III, IFRS, local regulatory requirements).
• Identify financial risks and operational inefficiencies, providing recommendations for improvement.
• Develop audit programs and procedures tailored to client-specific needs.
• Supervise and mentor junior audit staff, providing guidance and feedback.
• Communicate audit findings and recommendations to clients' management and audit committees.
• Prepare clear, concise, and comprehensive audit reports.
• Stay up-to-date with changes in accounting standards, auditing methodologies, and financial regulations.
• Manage client relationships, ensuring high levels of satisfaction and timely project delivery.
• Contribute to the firm's continuous improvement initiatives in audit practices.

• Bachelor's degree in Accounting, Finance, or a related field. CPA, ACCA, or equivalent professional qualification is essential.
• Minimum of 5 years of experience in financial auditing, with a strong focus on financial services.
• Proven experience in conducting risk assessments and evaluating internal control systems.
• In-depth knowledge of financial industry regulations and reporting frameworks.
• Excellent analytical, problem-solving, and critical thinking skills.
• Strong written and verbal communication and presentation skills.
• Ability to manage multiple audit engagements simultaneously and meet deadlines.
• Proficiency in audit software and data analytics tools is a plus.
• Must be able to work independently and manage responsibilities effectively in a remote environment.

• Plan, execute, and manage financial, operational, and compliance audits for the financial services sector.
• Assess the design and operating effectiveness of internal controls.
• Identify and document control deficiencies, risks, and inefficiencies.
• Develop practical and cost-effective recommendations to address audit findings.
• Prepare clear, concise, and well-supported audit reports for management and audit committee review.
• Communicate audit scope, objectives, and findings effectively to auditees and stakeholders.
• Follow up on the implementation of audit recommendations and test their effectiveness.
• Stay current with industry best practices, regulatory changes, and emerging risks in financial services.
• Build and maintain strong working relationships with management and staff across various departments.
• Contribute to the annual audit planning process by identifying key risks and control areas.
• Mentor and provide guidance to junior auditors.
• Ensure adherence to professional auditing standards (e.g., IIA Standards).
• Perform special investigations as requested by senior management or the Audit Committee.
• Assist external auditors as needed.

• Bachelor's degree in Accounting, Finance, or a related field. Master's degree is a plus.
• Minimum of 4 years of experience in internal audit, external audit, or a related risk management role, preferably within the financial services industry.
• Professional certification such as CIA (Certified Internal Auditor), CPA (Certified Public Accountant), or CISA (Certified Information Systems Auditor) is highly desirable.
• Strong understanding of financial services products, operations, and regulatory environments (e.g., Central Bank regulations).
• Proficiency in audit methodologies, risk assessment, and control evaluation.
• Excellent analytical, critical thinking, and problem-solving skills.
• Strong written and verbal communication skills, with the ability to draft comprehensive audit reports.
• Excellent interpersonal skills and the ability to interact effectively with all levels of management.
• Proficiency in Microsoft Office Suite, particularly Excel. Experience with data analytics tools is a plus.
• Ability to manage multiple audit projects simultaneously and meet deadlines.
• Integrity, objectivity, and a commitment to professional ethics.

• Conduct comprehensive searches for senior leadership and executive positions within the financial services industry, including banking, asset management, fintech, and insurance.
• Develop and execute sophisticated sourcing strategies to identify high-caliber passive candidates through research, networking, and direct engagement.
• Build and maintain robust talent pipelines for critical roles and emerging leadership needs.
• Conduct in-depth interviews and assessments to evaluate candidates' skills, experience, leadership potential, and cultural fit.
• Partner closely with clients to understand their organizational needs, strategic objectives, and the specific requirements of each executive search.
• Provide expert market intelligence and insights on compensation, talent availability, and industry trends.
• Manage the entire recruitment process, from initial client briefing to offer negotiation and successful placement.
• Maintain impeccable candidate and client relationships, ensuring a seamless and professional experience.
• Represent the firm with the highest levels of integrity and professionalism.
• Utilize advanced recruitment technologies and CRM systems to track candidate progress and manage search engagements.
• Contribute to the firm's knowledge base and best practices in executive search.

• A minimum of 5 years of experience in executive search or retained recruitment, with a significant focus on the Financial Services sector.
• Proven success in sourcing and placing senior-level executives (e.g., VP, Director, C-suite).
• Demonstrated ability to thrive and excel in a fully remote work environment.
• Exceptional networking, relationship-building, and influencing skills.
• Deep understanding of the financial services landscape, key players, and talent market dynamics.
• Strong research and analytical capabilities.
• Excellent communication, presentation, and negotiation skills.
• Ability to manage multiple complex searches simultaneously with a high degree of accuracy and attention to detail.
• Bachelor's degree in Business, Finance, Economics, or a related field.
• Proficiency in using executive search databases and CRM tools.

• Gain broad exposure to different facets of the financial services industry.
• Receive dedicated mentorship from experienced professionals within the firm.
• Participate in a structured training curriculum covering essential financial concepts and industry best practices.
• Contribute to real-world projects and initiatives within various teams.
• Develop a strong understanding of market dynamics, financial products, and client service standards.
• Network with professionals across the organization and build valuable career connections.
• Learn about regulatory compliance and ethical conduct in the financial sector.
• Opportunities for career advancement upon successful completion of the program.

• Recent graduate with a Bachelor's degree in Finance, Economics, Business Administration, Accounting, or a related field.
• Strong academic record and a demonstrated passion for the financial services industry.
• Excellent analytical, quantitative, and problem-solving skills.
• Effective communication and interpersonal abilities.
• Proactive attitude, eager to learn, and a strong work ethic.
• Ability to adapt to a hybrid work environment, balancing remote learning with in-office collaboration.
• Must be eligible to work in the location and willing to commute to Saar, Northern, BH for on-site components of the role.
• Seeking individuals who are driven, detail-oriented, and committed to professional growth.

• Plan, execute, and finalize complex financial, operational, and compliance audits in accordance with established audit programs and professional standards.
• Assess internal controls, identify control weaknesses, and recommend practical solutions to mitigate risks.
• Evaluate the accuracy and reliability of financial records and reports, ensuring adherence to accounting principles and regulatory requirements.
• Perform detailed testing of key business processes, including revenue recognition, expense management, and regulatory compliance.
• Communicate audit findings and recommendations clearly and concisely to management through well-written audit reports and presentations.
• Collaborate with auditees to develop action plans for addressing identified issues and monitor their timely implementation.
• Stay current with industry trends, regulatory changes, and emerging risks impacting the financial services sector.
• Conduct special investigations and reviews as requested by senior management.
• Build and maintain strong working relationships with stakeholders across various departments.
• Mentor and train junior audit staff, providing guidance and oversight on audit engagements.
• Contribute to the continuous improvement of the internal audit function's policies, procedures, and methodologies.

• Bachelor's degree in Accounting, Finance, or a related business field.
• Professional certification such as CPA, CIA (Certified Internal Auditor), or CISA (Certified Information Systems Auditor) is required.
• A minimum of 5 years of progressive experience in internal or external audit, preferably within the financial services industry.
• In-depth knowledge of auditing standards, accounting principles (e.g., IFRS, GAAP), and relevant regulations (e.g., banking laws, AML regulations).
• Proven ability to plan and execute complex audit engagements, manage multiple priorities, and meet deadlines.
• Strong analytical, critical thinking, and problem-solving skills.
• Excellent written and verbal communication skills, with the ability to present findings effectively to diverse audiences.
• Proficiency in audit software and data analytics tools is highly desirable.
• High degree of integrity, professionalism, and ability to maintain confidentiality.
• Ability to work independently and as part of a collaborative team.