1 820 User Operations jobs in Bahrain
Customer Support Operations Manager
40223 Zallaq, Southern
BHD40000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking an experienced and results-oriented Customer Support Operations Manager to oversee and enhance their customer service functions. This is an on-site position based in Zallaq, Southern, BH , requiring daily presence and leadership within the customer service department.
The successful candidate will be responsible for managing the day-to-day operations of the customer support team, ensuring the delivery of exceptional service to all clients. This includes developing and implementing support strategies, managing staff performance, optimizing support processes, and utilizing technology to improve efficiency and customer satisfaction. A strong background in customer service management, team leadership, and operational excellence is essential for this role.
Key Responsibilities:
The successful candidate will be responsible for managing the day-to-day operations of the customer support team, ensuring the delivery of exceptional service to all clients. This includes developing and implementing support strategies, managing staff performance, optimizing support processes, and utilizing technology to improve efficiency and customer satisfaction. A strong background in customer service management, team leadership, and operational excellence is essential for this role.
Key Responsibilities:
- Lead, coach, and develop a team of customer support representatives to achieve departmental goals and uphold service standards.
- Oversee the daily operations of the customer service department, including ticket management, call handling, and issue resolution.
- Develop, implement, and monitor key performance indicators (KPIs) for the customer support team, such as response time, resolution time, and customer satisfaction scores.
- Identify areas for process improvement and implement solutions to enhance operational efficiency and customer experience.
- Manage the customer support workforce schedule to ensure adequate coverage at all times.
- Collaborate with other departments, such as Sales and Product Development, to address customer feedback and resolve complex issues.
- Develop and deliver training programs for new and existing customer support staff.
- Manage the customer support technology stack, including CRM, ticketing systems, and communication tools.
- Handle escalated customer complaints and complex issues with professionalism and a focus on resolution.
- Prepare regular reports on customer support performance for senior management.
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum of 5 years of progressive experience in customer service management, with a proven track record of success.
- Demonstrated experience in managing and motivating large customer support teams.
- Strong understanding of customer service principles, best practices, and relevant technologies.
- Excellent analytical, problem-solving, and decision-making skills.
- Exceptional communication, interpersonal, and conflict-resolution abilities.
- Proficiency in using customer relationship management (CRM) software and helpdesk ticketing systems.
- Experience in developing and implementing customer service policies and procedures.
- Ability to work effectively in a fast-paced, deadline-driven environment.
- Experience within the (Industry specific to the fictional company) industry is a plus.
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technical support officer
BHD12000 - BHD36000 Y
Era Projects
Posted today
Job Viewed
Job Description
Job description:
We are seeking a knowledgeable and motivated IT Specialist to manage and support our company's technology infrastructure. The successful candidate will play a key role in maintaining systems, resolving IT issues, and supporting digital transformation across the organization.
Key Responsibilities:
- Install, configure, and maintain hardware and software systems (computers, networks, printers, etc.)
- Monitor system performance and troubleshoot issues
- Provide technical support to staff onsite and remotely
- Maintain network security and data protection protocols
- Perform regular backups and disaster recovery procedures
- Manage user accounts, permissions, and access controls
- Support implementation of new applications and upgrades
- Maintain IT documentation and asset inventory
- Coordinate with vendors for equipment or service support
Required Skills and Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or related field
- Proven experience as an IT Specialist, IT Support Technician, or similar role
- Strong knowledge of Windows/Mac OS, Microsoft Office Suite, and networking fundamentals
- Experience with hardware troubleshooting and repair
- Familiarity with cybersecurity principles and best practices
- Excellent problem-solving, communication, and organizational skills
- Ability to work independently and in a team environment
- Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP) are a plus
Interested Candidates can share their CVS here :
Job Types: Full-time, Permanent
Pay: BD BD per month
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1
Technical Support Specialist
21102 Muharraq, Muharraq
BHD50000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a dedicated and technically adept Technical Support Specialist to join their growing Customer Service & Helpdesk team. This fully remote role involves providing first-line technical assistance and support to end-users, addressing inquiries and resolving technical issues efficiently and effectively. The ideal candidate will possess excellent problem-solving skills, a strong understanding of computer hardware and software, and outstanding customer service abilities. You will be responsible for diagnosing and resolving technical hardware and software issues, responding to support tickets, and documenting solutions.
Key Responsibilities:
Key Responsibilities:
- Respond to customer support requests via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical hardware and software issues, including operating system problems, network connectivity issues, and application errors.
- Guide end-users through problem-solving processes and provide step-by-step solutions.
- Install, configure, and troubleshoot computer hardware, software, systems, networks, printers, and scanners.
- Maintain a detailed record of customer interactions and issues resolved in the helpdesk system.
- Escalate complex issues to higher-level support teams when necessary.
- Create and update knowledge base articles and support documentation.
- Provide ongoing support and training to end-users on new software and technologies.
- Identify trends in technical issues and provide feedback to development and IT teams for potential improvements.
- Ensure customer satisfaction by providing responsive and effective technical support.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Specialist
1101 Manama, Capital
BHD18 Hourly
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is a leading technology solutions provider seeking a highly motivated and customer-focused Technical Support Specialist to manage their client interactions and provide expert assistance. This is an on-site position based in **Manama, Capital, BH**. The successful candidate will be the primary point of contact for clients experiencing technical issues, ensuring timely and effective resolution. Responsibilities include troubleshooting hardware and software problems, diagnosing and resolving network connectivity issues, and guiding users through step-by-step solutions. You will also be responsible for documenting all support interactions, maintaining a comprehensive knowledge base of common issues and their resolutions, and escalating complex problems to higher-level support teams when necessary. A key aspect of this role is providing excellent customer service, demonstrating patience, empathy, and a commitment to client satisfaction. You will need to effectively communicate technical information to both technical and non-technical users. The ideal candidate will have a strong understanding of operating systems (Windows, macOS), common office applications, and basic networking concepts. Experience with CRM systems and ticketing software is a plus. A Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience, is preferred. You should possess excellent problem-solving skills, a keen eye for detail, and the ability to work under pressure. This role is perfect for someone who enjoys helping others and thrives in a dynamic support environment. Join a company that values its employees and offers opportunities for professional growth. Your contribution will be vital in ensuring our clients' seamless technological experience.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Specialist
78901 Muharraq, Muharraq
BHD55000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly motivated and customer-focused Technical Support Specialist to join their dynamic team, operating in a fully remote capacity. This role is fundamental to ensuring our clients receive timely and effective assistance with their technical inquiries and issues. You will be the first point of contact for users, providing troubleshooting, guidance, and resolution across a range of hardware, software, and network problems. The ideal candidate will possess excellent communication and problem-solving skills, a patient demeanor, and a strong technical aptitude. Responsibilities will include:
A High School Diploma or equivalent is required; an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is a strong advantage. Proven experience in a technical support role is essential. Proficiency in troubleshooting common operating systems (Windows, macOS) and familiarity with networking concepts are necessary. Excellent interpersonal skills and the ability to explain technical concepts to non-technical users are paramount. This remote position requires a dedicated individual with strong organizational skills and the ability to manage their workload effectively while working independently. Join us to provide exceptional support and contribute to a positive user experience.
- Responding to customer support requests via phone, email, and chat.
- Diagnosing and resolving technical hardware and software issues.
- Guiding users through step-by-step solutions.
- Escalating unresolved issues to the appropriate internal teams.
- Documenting all support interactions and resolutions in the CRM system.
- Maintaining a high level of customer satisfaction.
- Assisting with user account management and system configurations.
- Providing feedback to product development teams on common issues and user needs.
- Keeping up-to-date with product updates and technical changes.
A High School Diploma or equivalent is required; an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is a strong advantage. Proven experience in a technical support role is essential. Proficiency in troubleshooting common operating systems (Windows, macOS) and familiarity with networking concepts are necessary. Excellent interpersonal skills and the ability to explain technical concepts to non-technical users are paramount. This remote position requires a dedicated individual with strong organizational skills and the ability to manage their workload effectively while working independently. Join us to provide exceptional support and contribute to a positive user experience.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Specialist
222 Tubli
BHD50000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a skilled and customer-focused Technical Support Specialist to provide remote assistance to their user base. This critical role involves diagnosing and resolving technical issues across a range of hardware, software, and network systems. You will be the first point of contact for users experiencing technical difficulties, providing timely and effective solutions through various communication channels, including phone, email, and chat. The Technical Support Specialist will be responsible for troubleshooting complex problems, escalating issues when necessary, and documenting solutions and procedures. A strong understanding of operating systems, common software applications, and basic networking concepts is essential. The ideal candidate will possess excellent problem-solving skills, a patient and empathetic demeanor, and the ability to clearly explain technical concepts to non-technical users. This is a fully remote position, requiring a dedicated workspace, reliable internet connection, and the ability to work independently while managing multiple support tickets. You will contribute to maintaining high levels of customer satisfaction by ensuring prompt and accurate resolution of technical queries. Continuous learning and staying updated with new technologies are vital for success in this role. We are seeking a proactive individual who can identify recurring issues and suggest improvements to our support processes and documentation. This is an excellent opportunity to utilize your technical expertise in a remote setting and contribute to a positive user experience.
Responsibilities:
Responsibilities:
- Provide remote technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network-related issues.
- Install, configure, and maintain software and hardware.
- Escalate complex issues to higher-level support teams when necessary.
- Document technical issues, solutions, and support procedures.
- Maintain accurate records of support interactions and resolutions.
- Contribute to the development of knowledge base articles.
- Ensure a high level of customer satisfaction through effective support.
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with common productivity software and applications.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Excellent troubleshooting and problem-solving skills.
- Outstanding communication and customer service abilities.
- Ability to work independently and manage time effectively in a remote environment.
- Relevant certifications (e.g., CompTIA A+, Network+) are a plus.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Specialist
2042 Askar, Southern
BHD55000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated Technical Support Specialist to provide exceptional assistance to their customer base. This role is based in our office located in Salmabad, Northern, BH , and requires consistent on-site presence. You will be the first point of contact for customers experiencing technical difficulties with our products and services. Your primary responsibilities will include diagnosing and resolving hardware and software issues, troubleshooting network connectivity problems, and guiding users through step-by-step solutions. This involves actively listening to customer concerns, identifying the root cause of the problem, and implementing effective resolutions in a timely manner. You will be expected to document all support interactions, track issue resolutions, and escalate complex problems to senior support staff or relevant technical teams when necessary. Maintaining a high level of customer satisfaction through polite, clear, and efficient communication is paramount. You will also contribute to the knowledge base by creating and updating support articles and FAQs. A solid understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts is required. Experience with remote support tools and ticketing systems is a must. The ideal candidate is patient, possesses excellent problem-solving skills, and thrives in a fast-paced customer-facing environment. Training will be provided on our specific product suite.
Requirements:
Requirements:
- Proven experience in a technical support or helpdesk role.
- Strong understanding of computer hardware, software, and network troubleshooting.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Familiarity with remote desktop tools.
- High school diploma or equivalent; further technical certifications are a plus.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Specialist
2001 Askar, Southern
BHD55000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and skilled Technical Support Specialist to join their client-facing team. This role requires the candidate to be present in the office, ensuring direct and immediate support for their valued clientele. As a Technical Support Specialist, you will be the primary point of contact for customers experiencing technical difficulties with our client's products or services. Your responsibilities will include diagnosing and resolving a wide range of technical issues, providing clear and concise explanations to users, and escalating complex problems to higher-level support when necessary. You will manage support tickets efficiently, ensuring timely and effective resolution. This role demands excellent problem-solving abilities, a thorough understanding of common hardware and software issues, and a commitment to delivering outstanding customer service. You will also be involved in documenting support procedures, creating user guides, and contributing to the improvement of support processes. The ideal candidate possesses a strong technical aptitude, excellent communication and interpersonal skills, and a patient, customer-centric approach. Experience with CRM systems and various troubleshooting tools is highly beneficial. A passion for technology and a desire to help others resolve their technical challenges are key attributes. This is an excellent opportunity for a motivated individual to contribute to a supportive team and play a vital role in ensuring customer satisfaction and loyalty. The role is located in A'ali, Northern, BH and is an on-site position.
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7
Technical Support Engineer
8001 Amwaj Islands
BHD45000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly motivated Technical Support Engineer to provide expert assistance to their customers. This role involves troubleshooting technical issues, resolving complex problems, and ensuring customer satisfaction with their products and services. You will be responsible for responding to customer inquiries via phone, email, and chat, documenting issues and resolutions, and escalating problems when necessary. The ideal candidate possesses strong technical aptitude, excellent problem-solving skills, and a patient, customer-centric approach. You should have a thorough understanding of software and hardware troubleshooting, network diagnostics, and operating systems.
The successful candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. At least 2 years of experience in a technical support or helpdesk role is required. Proficiency with ticketing systems (e.g., Zendesk, ServiceNow) and remote desktop support tools is essential. Strong communication skills, both written and verbal, are critical for explaining technical concepts to non-technical users. Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus. This is an on-site role based in **Isa Town, Southern, BH**.
The successful candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. At least 2 years of experience in a technical support or helpdesk role is required. Proficiency with ticketing systems (e.g., Zendesk, ServiceNow) and remote desktop support tools is essential. Strong communication skills, both written and verbal, are critical for explaining technical concepts to non-technical users. Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus. This is an on-site role based in **Isa Town, Southern, BH**.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Specialist
555 Zallaq, Southern
BHD50000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a skilled and customer-focused Technical Support Specialist to join their growing team. This role, located in Zallaq, Southern, BH , offers a hybrid work model, combining in-office support with remote troubleshooting capabilities. You will be responsible for providing high-level technical assistance and solutions to customers experiencing issues with our client's products or services. The ideal candidate will possess excellent troubleshooting skills, a deep understanding of various operating systems and software applications, and a strong commitment to customer satisfaction. Your responsibilities will include responding to support requests via phone, email, and chat, diagnosing technical problems, and guiding users through step-by-step solutions. You will maintain detailed records of customer interactions, document common issues and their resolutions, and escalate complex problems to higher-level support teams when necessary. The Technical Support Specialist will also play a role in identifying trends in customer issues and providing feedback to product development teams to improve user experience and product functionality. Excellent communication and interpersonal skills are essential, as you will be interacting with customers from diverse technical backgrounds. The ability to explain technical concepts clearly and concisely is crucial. You should be adept at managing your time effectively, prioritizing tasks, and working collaboratively within a team environment. This role requires a proactive approach to problem-solving and a genuine desire to help customers resolve their technical challenges.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide technical support and troubleshooting for customers.
- Respond to support inquiries via phone, email, and chat.
- Diagnose and resolve software and hardware issues.
- Document customer interactions and technical solutions.
- Escalate complex issues to appropriate teams.
- Assist with user training and guidance.
- Identify recurring technical problems and suggest improvements.
Qualifications:
- Associate's or Bachelor's degree in IT, Computer Science, or a related field, or equivalent experience.
- 2+ years of experience in technical support or a similar role.
- Proficiency with Windows, macOS, and common software applications.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work effectively in a hybrid work environment.
This advertiser has chosen not to accept applicants from your region.
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