2 716 User Support jobs in Bahrain

About the Role:

We are seeking a highly skilled Help Desk Specialist to join our IT team. The ideal candidate will be responsible for managing and supporting the company's IT infrastructure, including desktops, servers, and computer peripherals. This role requires strong technical expertise, problem-solving skills, and the ability to ensure uninterrupted operations of critical systems.

Key Responsibilities:

• Provide administrative support for Microsoft Windows Servers within the Data Centre.
• Manage Microsoft Domain Controller, Exchange, and Microsoft 365 services.
• Diagnose and troubleshoot server, network, and end-user issues.
• Administer endpoint security, antivirus, firewalls, and patch management.
• Manage routers, switches, IP telephony, and access control systems.
• Oversee and maintain CCTV, NVR systems, and IP cameras.
• Configure, deploy, and maintain servers; apply updates and security patches.
• Handle data backup and recovery solutions, including tape library verification.
• Manage Active Directory accounts, file shares, permissions, and group policies.
• Maintain IT asset records, licenses, and hardware warranty details.
• Provide daily user support for desktops, laptops, printers, phones, and networks.
• Conduct routine system audits, backups, and security reviews.
• Coordinate with vendors for IT equipment procurement and hardware issue resolution.

Requirements:

• Proven experience in IT support, system administration, and network management.
• Strong knowledge of Microsoft Windows Server, Active Directory, Exchange, and Microsoft 365.
• Experience with routers, switches, firewalls, and network troubleshooting.
• Hands-on experience with CCTV, IP cameras, and access control systems.
• Knowledge of server backups, security, and performance monitoring.
• Excellent problem-solving skills and ability to prioritize incidents.
• Strong communication and vendor management skills.

Job Type: Full-time

Pay: BD BD per month

HELP DESK Specialist

Job Description

• Provide administrative support for Microsoft Windows Servers within the SIU & PP Data Centre.
• Manage and maintain Microsoft Domain Controller & Exchange environments.
• Administer Microsoft 365 services and user accounts.
• Diagnose and troubleshoot server-related issues.
• Oversee and manage server backup solutions.
• Administer Traps Antivirus and ensure endpoint security.
• Coordinate with local vendors for IT equipment procurement as needed.
• Follow up with vendors to resolve hardware issues and ensure timely delivery and service level compliance.
• Conduct regular assessments of server configurations, performance, and security posture.
• Manage network devices, Routers and Switches.
• Maintain and support Access Control Systems.
• Manage and troubleshoot CCTV systems and IP cameras.
• Configure and deploy servers as required.
• Apply system updates, security patches, and service packs consistently.
• Maintain licenses, and hardware warranty records.
• Handle Exchange server configuration, monitor queue sizes, resource usage, Active Directory settings, DHCP,

Domain Controller setups, and analyzing server logs.

• Maintain UPS systems for power continuity.
• Identify and mitigate single points of failure within the infrastructure.

Kingdom of Bahrain الـبـحـــريــن مـمــلـكــة

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• Monitor system capacity and performance to preempt potential issues.
• Verify proper operation of the tape library for data backup.
• Ensure reliable configuration and operation of all IT hardware and software systems.
• Keep internal IT infrastructure current and secure.
• Install new systems and perform upgrades based on organizational needs.
• Maintain up-to-date network security measures including antivirus, firewalls, and patch management.
• Oversee data storage solutions and implement reliable backup and recovery procedures.
• Maintain uninterrupted operations of all SIU servers, routers, switches, and IP telephony systems.
• Handle daily end-user support requests and technical issues.
• Ensure continuous functionality of the NVR system and IP cameras.
• Troubleshoot and maintain network equipment and connected peripherals.
• Apply the latest security and firmware updates.
• Monitor server logs and responds proactively to performance issues.
• Set up and manage user accounts within Active Directory.
• Troubleshoot hardware and software problems, prioritize incidents, and document resolutions.
• Manage and support file server shares and access permissions.
• Perform administrative tasks such as user and group management, security policy enforcement, group policy

management, print services, and monitoring system logs.

• Monitor the health of data center infrastructure using monitoring tools and address hardware issues

promptly; assist with server provisioning and maintenance.

• Support internal infrastructure, including desktops, laptops, servers, printers, firewalls, phones, and ensure

proper functioning of internet, intranet, LANs, WANs, and network segments.

• Conduct routine system audits, including regular backups and security reviews.

Job Type: Full-time

Company Description

Tech Bay IT Solutions is your trusted partner for comprehensive IT services, delivering tailored solutions to meet the evolving needs of your business. Our skilled team and innovative mindset ensure seamless IT operations, advanced security, and optimized efficiency—allowing you to focus on achieving your core objectives. We specialize in workflow automation, AI-driven solutions, Fawateer EFTS integration, and Customer Relationship Management (CRM), among others. Whether you're looking to streamline operations or embrace smart technologies, Tech Bay provides the necessary tools and support.

Role Description

This is a full-time, on-site role for an IT Help Desk Specialist located in Manama. The IT Help Desk Specialist will be responsible for providing technical support to users, troubleshooting hardware and software issues, managing network administration tasks, ensuring network security, and delivering excellent customer service. Daily tasks will include responding to and resolving support tickets, configuring and maintaining computer systems, and assisting with IT-related projects.

1. Provide administrative support for Microsoft Windows Servers, Domain Controller, Exchange, and Microsoft 365.
2. Diagnose, troubleshoot, and resolve server, network, and end-user issues.
3. Manage backups, data recovery, and ensure endpoint security (Antivirus, firewalls, patch management).
4. Administer Active Directory, user accounts, group policies, and security policies.
5. Configure, deploy, and maintain servers, routers, switches, IP telephony systems, and access control systems.
6. Support and maintain CCTV systems, NVRs, IP cameras, UPS, and other IT hardware.
7. Monitor server capacity, performance, and logs to proactively address issues.
8. Maintain licenses, warranty records, and coordinate with vendors for procurement and service compliance.
9. Perform system updates, security patches, audits, and ensure infrastructure reliability and security.
10. Support internal IT infrastructure including desktops, laptops, printers, and network connectivity (LAN/WAN).
11. Document incidents, resolutions, and maintain up-to-date network/security measures.

Qualifications & Skills:

• Education:
  Bachelor's degree in Computer Science, IT, or related field. Relevant certifications are a plus.
• Experience:
  Minimum
  4 years
  in IT infrastructure, server administration, and network support.
• Technical Skills:
  Windows Server, Active Directory, Exchange, Microsoft 365
  .
• Server setup, backups, security patches, and troubleshooting.
• Routers, switches, LAN/WAN, firewalls, endpoint security (Antivirus/Traps).
• CCTV, NVR, IP telephony, access control, UPS, and storage solutions.
• Other Skills:
  Vendor coordination, incident management, documentation, and network security awareness.

About the Role

Provide technical support and ensure smooth IT operations across desktops, servers, networks, and peripherals.

Key Responsibilities

• L1/L2 support (desktops, laptops, printers, peripherals)
• Administer Windows Servers, Active Directory, Exchange
• Manage Microsoft 365 accounts/services
• Perform updates, patching, and backups
• Configure/support routers, switches, basic network services
• Troubleshoot & maintain CCTV, access control, NVR/IP cameras
• Monitor performance/logs and act proactively
• Maintain endpoint protection/AV and general IT security
• Coordinate with vendors (procurement, warranty, repairs)
• Document issues, resolutions, and service records

Qualifications & Skills

• Bachelors in CS/CE or related field
• 2–4 years in IT support/helpdesk
• Hands-on with AD, Exchange, M365, Windows Servers
• Basic networking (routers, switches, DHCP, DNS)
• Experience with CCTV/access control is a plus
• Familiar with endpoint security and patching
• Strong troubleshooting & communication
• Certifications (Azure Admin, CompTIA, CCNA) are a plus

How to Apply

Send CV + certificates to 

with subject: 
IT Help Desk Specialist

.

• Provide first-line technical support and troubleshooting for customers via email, chat, and phone, ensuring timely and effective resolution of issues.
• Diagnose and resolve software and hardware problems, guiding users through step-by-step solutions.
• Escalate unresolved issues to the appropriate internal teams (e.g., engineering, product development) with detailed documentation.
• Create and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to empower both customers and support staff.
• Monitor customer support channels and respond promptly to inquiries and complaints.
• Identify recurring issues and collaborate with the product and engineering teams to implement long-term solutions and product improvements.
• Train and mentor junior support staff, fostering a culture of excellent customer service and technical proficiency.
• Gather customer feedback and report on trends to inform product development and service enhancements.
• Manage support ticket queues, ensuring all issues are logged, tracked, and resolved within service level agreements (SLAs).
• Contribute to the continuous improvement of support processes and tools.

• Proven experience in a technical support or helpdesk role, with at least 3 years in a lead or senior capacity.
• Strong understanding of computer systems, networks, and common software applications.
• Excellent problem-solving and analytical skills.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Experience with CRM and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to work independently and manage time effectively in a remote environment.
• Experience in leading or mentoring a team is highly desirable.
• Proficiency in troubleshooting common operating systems (Windows, macOS, Linux) and mobile devices.
• Customer-focused mindset with a commitment to providing outstanding service.
• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

• Lead, coach, and mentor a team of customer support specialists, fostering a positive and productive work environment.
• Monitor team performance, set individual and team goals, and conduct regular performance reviews.
• Ensure timely and accurate resolution of customer inquiries and technical issues via phone, email, and chat.
• Serve as a primary point of escalation for complex customer problems, working to find timely and satisfactory solutions.
• Develop and maintain support documentation, including knowledge base articles, FAQs, and troubleshooting guides.
• Identify recurring customer issues and collaborate with product development and engineering teams to implement long-term solutions.
• Analyze support metrics and trends to identify areas for process improvement and training needs.
• Assist in the recruitment, hiring, and onboarding of new customer support team members.
• Contribute to the development and implementation of customer support policies and procedures.
• Maintain a high level of customer satisfaction through proactive communication and problem-solving.

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Minimum of 5 years of experience in customer support, with at least 2 years in a leadership or supervisory role.
• Proven experience in providing technical support for software or hardware products.
• Strong understanding of troubleshooting methodologies and ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent communication, interpersonal, and active listening skills.
• Demonstrated ability to lead and motivate a team effectively.
• Proficiency in problem-solving and conflict resolution.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Familiarity with CRM software and customer service best practices.
• A passion for delivering outstanding customer experiences.

• Provide timely and effective technical support to customers via various communication channels (email, chat, phone).
• Diagnose, troubleshoot, and resolve software and hardware-related issues reported by customers.
• Guide users through step-by-step solutions and product features.
• Document all customer interactions, technical issues, and resolutions accurately in the CRM system.
• Escalate complex issues to appropriate internal teams (e.g., Engineering, Product Development) and track them to resolution.
• Contribute to the knowledge base by creating and updating support articles, FAQs, and troubleshooting guides.
• Identify trends in customer issues and provide feedback to product and development teams for improvement.
• Maintain a high level of customer satisfaction by delivering excellent service.
• Adhere to support SLAs and performance metrics.
• Participate in ongoing training to stay updated on product knowledge and support best practices.

• Proven experience in a technical customer support or helpdesk role.
• Strong understanding of software troubleshooting and problem-solving methodologies.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly.
• Familiarity with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Experience supporting SaaS products is highly desirable.
• Ability to work independently and manage time effectively in a remote setting.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in multiple operating systems and common software applications.
• Associate's or Bachelor's degree in a technical field or equivalent practical experience.
• Team-oriented mindset with the ability to collaborate effectively.

• Respond to customer inquiries via phone, email, and chat, providing accurate and comprehensive technical assistance.
• Diagnose and troubleshoot complex technical issues related to our software and hardware products.
• Guide customers through step-by-step solutions to resolve their problems effectively.
• Document all customer interactions, issues, and resolutions in the CRM system with precision.
• Escalate unresolved issues to the appropriate technical teams, ensuring clear communication and follow-up.
• Contribute to the development and maintenance of a knowledge base of common issues and solutions.
• Gather customer feedback to identify trends and suggest product improvements.
• Provide training and guidance to customers on product features and best practices.
• Maintain a high level of customer satisfaction through excellent service and timely resolution.
• Stay up-to-date with product updates and technical advancements.

• Proven experience in a customer support or technical support role.
• Strong understanding of computer systems, networks, and common software applications.
• Excellent problem-solving and analytical skills.
• Exceptional communication and interpersonal abilities, with the capacity to explain technical concepts to non-technical users.
• Patience, empathy, and a customer-centric approach.
• Proficiency in using helpdesk software and CRM systems.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
• Experience with our specific product suite is advantageous.
• Must be able to commute to our **Saar, Northern, BH** office daily.