What Jobs are available for Vice President Of Customer Service in Bahrain?

Showing 2337 Vice President Of Customer Service jobs in Bahrain

Customer Service Executive

BHD6000 - BHD12000 Y Batelco by Beyon

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Job Description

Job Description
Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.

Skills

  • Attend queries, requests or complaints related to Mobile/Fixed/ Inet/ Directory Query/ Telegram received through the various contact center channels
  • Understand and investigate the queries, requests or complaints
  • Liaise with relevant internal team/ departments to address customer query or complaint or forward the case to other relevant team/ department
  • Provide accurate, valid and complete information or solution by using the right sources of information
  • Make outbound campaign calls to the customers providing information about new products, offers, services etc. Take appropriate action to address customer requests, queries or complaints on outbound calls
  • Inform Team Leader when a recurrent problem appears, to prevent further cases
  • Maintain and update customer information in the database
  • Meticulously follow the defined business process while attending to the clients' queries, requests or complaints
  • Follow communication scripts and protocols and ensure adherence to quality standards and guidelines
  • Keep abreast of products and promotions to provide exceptional customer support
  • Take ownership for attending the trainings as per the plan
  • Take ownership for completing PMR process, employee engagement surveys in time
  • Continuously share the knowledge and understanding of the telecom industry and business trends
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Senior Customer Service Operations Manager

108 Muharraq, Muharraq BHD5800 Annually WhatJobs

Posted 17 days ago

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Job Description

full-time
Our client is seeking a strategic and experienced Senior Customer Service Operations Manager to lead their customer support functions in Muharraq, Muharraq, BH . This role is critical for ensuring exceptional customer experiences and optimizing the efficiency of the customer service department. You will be responsible for managing a team of customer service professionals, developing and implementing service strategies, and driving continuous improvement initiatives. The ideal candidate possesses a deep understanding of customer service best practices, performance metrics, and the use of CRM and support software. Your expertise will be vital in setting service level agreements (SLAs), monitoring team performance, and implementing training programs to enhance agent skills. Responsibilities include overseeing daily operations, managing customer escalations, analyzing customer feedback, and reporting on key performance indicators (KPIs) such as customer satisfaction, resolution times, and first-contact resolution rates. You will work closely with other departments, including sales, marketing, and product development, to ensure a unified approach to customer care. A Bachelor's degree in Business Administration, Management, or a related field is required, along with a minimum of 6 years of experience in customer service management, with at least 3 years in a senior leadership role. Proven ability to lead, motivate, and develop a high-performing customer service team is essential. Excellent communication, problem-solving, and analytical skills are paramount. If you are passionate about delivering outstanding customer service and possess the leadership qualities to manage a dynamic team, this opportunity in Muharraq, Muharraq, BH awaits.
Responsibilities:
  • Manage and lead the day-to-day operations of the customer service department.
  • Develop and implement customer service strategies and policies to enhance customer satisfaction.
  • Supervise, train, and mentor a team of customer service representatives and supervisors.
  • Set and monitor key performance indicators (KPIs) for the customer service team, including response times, resolution rates, and CSAT.
  • Analyze customer feedback and service data to identify trends and areas for improvement.
  • Manage customer escalations and ensure timely and effective resolution of complex issues.
  • Collaborate with other departments to address customer concerns and improve overall service delivery.
  • Implement and optimize customer service tools and technologies, including CRM and helpdesk software.
  • Develop and deliver training programs to enhance the skills and knowledge of the customer service team.
  • Contribute to process improvements to increase efficiency and effectiveness of customer support operations.
Qualifications:
  • Bachelor's degree in Business Administration, Management, or a related field.
  • Minimum of 6 years of experience in customer service, with at least 3 years in a management or leadership role.
  • Proven experience in managing customer service operations and teams.
  • Strong understanding of customer service principles, best practices, and relevant technologies (CRM, helpdesk software).
  • Excellent leadership, coaching, and team-building skills.
  • Exceptional communication, interpersonal, and problem-solving abilities.
  • Proficiency in analyzing customer service data and KPIs.
  • Ability to manage multiple priorities and work effectively under pressure.
  • Experience in developing and delivering customer service training.
  • Customer-centric mindset with a passion for delivering exceptional service.
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Customer Service

BHD30000 - BHD60000 Y HOFFMAN Watches

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Job Description

Job Title:

Customer Service & Logistics Coordinator (Remote, Full-Time)

Work Schedule:

Flexible, Full-Time – Work from Home

Language Requirement:

Fluent in English (Arabic is a cherry on top)

Job Overview:

We're looking for a proactive, detail-oriented, and
exceptionally smart

individual to manage daily customer service and logistics tasks. This is a flexible, remote position—perfect for someone who communicates well, enjoys solving problems, and wants to grow into a more senior role over time. Ideally, you are passionate about watches and excited to help us build a brand that customers love.

We're not just looking for someone to answer emails: we want a capable person who can evolve into an operations manager as the business grows.

Roles & Responsibilities:

Customer Service

  • Respond to customer emails and messages on Instagram and other social platforms in a timely, friendly, and professional manner.

  • Handle questions about orders, shipping, returns, exchanges, and product concerns.

  • Provide regular updates to customers regarding their orders, returns, or issues.

  • Use tools like ChatGPT (this is a must)

to help draft thoughtful, accurate replies when needed.

Logistics & Order Fulfillment

  • Book and manage daily shipments using courier platforms.

  • Monitor shipment statuses and follow up on packages with exceptions, delays, or issues.

  • Liaise with courier companies to resolve problems and keep customers informed.

  • Track, manage, and keep records of product returns, especially those related to refunds, damages, or defects.

Administrative Support

  • Maintain clear logs for communication, shipping, and returns in Excel, Google Sheets, or other tools.

  • Collaborate with the team to escalate priority matters.

  • Suggest and implement ways to improve the customer experience and order flow process.

Requirements:

  • Fluent in English (written and spoken)—Arabic is a big bonus.

  • Excellent communication and organizational skills.

  • Very comfortable working independently and managing time effectively.

  • Familiar with Instagram, Gmail, courier dashboards, Excel, Office, and Google Sheets.

  • Previous experience in customer service or logistics is a plus.

  • Must be comfortable using ChatGPT to enhance communication speed and quality.

  • Ideally, you love watches and want to grow with us long-term.

Ideal Candidate Profile:

You are smart, resourceful, and ambitious—someone who can take ownership of day-to-day operations while thinking ahead. You'll start by handling customer support and logistics, but over time, you'll help improve processes and eventually step into a more strategic role such as Operations Manager.

If you're looking for a role where you can learn, grow, and make a real impact, we'd love to hear from you.

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customer service

BHD10000 - BHD12000 Y jumami

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Job Description

Customer Service Responsibilities list:

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Requirements and skills

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school diploma

Job Type: Full-time

Pay: BD2, BD2, per month

Application Question(s):

  • ARE YOU READY TO RELOCATE AND WORK IN BAHRAIN?

Education:

  • Bachelor's (Required)

Experience:

  • total work: 2 years (Required)
  • Customer service: 1 year (Required)

Language:

  • English (Required)
  • Bangla (Required)
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Senior Customer Service and Support Manager

45000 Al Muharraq BHD90000 Annually WhatJobs

Posted 8 days ago

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Job Description

full-time
Our client is seeking a highly motivated and experienced Senior Customer Service and Support Manager to lead their dedicated team. This hybrid role, based in **Jidhafs, Capital, BH**, offers a dynamic blend of on-site collaboration and remote work flexibility, allowing you to manage operations effectively while maintaining a balanced lifestyle. You will be instrumental in ensuring exceptional customer satisfaction, optimizing support processes, and leading a high-performing team.

The ideal candidate will possess a deep understanding of customer service best practices, strong leadership abilities, and a proven track record of improving customer retention and loyalty. You will be responsible for overseeing daily operations, training and developing support agents, implementing quality assurance measures, and collaborating with other departments to resolve customer issues. Your strategic vision and operational excellence will be key to driving customer success.

Key Responsibilities:
  • Oversee the daily operations of the customer service and support department, ensuring efficient and effective service delivery.
  • Lead, coach, and develop a team of customer service representatives and support agents.
  • Develop and implement customer service policies, procedures, and performance standards.
  • Monitor customer interactions and quality metrics, providing feedback and coaching to team members.
  • Analyze customer feedback and support data to identify trends, issues, and areas for improvement.
  • Collaborate with other departments (e.g., Sales, Product, IT) to resolve complex customer issues and enhance the overall customer experience.
  • Develop and deliver training programs for new and existing team members.
  • Manage customer service tools and technologies, ensuring optimal utilization.
  • Prepare regular reports on key performance indicators (KPIs) such as customer satisfaction, response times, and resolution rates.
  • Champion customer-centric initiatives throughout the organization.
  • Handle escalated customer complaints and resolve critical issues effectively.
  • Contribute to the development of knowledge base articles and support documentation.
  • Stay current with industry trends and best practices in customer service and support.
  • Manage the department budget and resource allocation effectively.
  • Foster a positive and productive team environment.

Qualifications:
  • Bachelor's degree in Business Administration, Communications, or a related field.
  • Minimum of 5-7 years of experience in customer service management or a related leadership role.
  • Proven experience in managing and motivating customer service teams.
  • Strong understanding of customer service principles, metrics, and best practices.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Proficiency in using CRM software and customer support platforms (e.g., Zendesk, Salesforce Service Cloud).
  • Ability to analyze data and generate actionable insights.
  • Experience in developing and delivering training programs.
  • Strong organizational and time-management skills.
  • Ability to work effectively in a hybrid work environment, balancing remote and in-office responsibilities.
  • Experience in the (Industry - e.g., technology, telecommunications) sector is a plus.
  • Demonstrated ability to handle difficult customer situations with professionalism and empathy.
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controller customer service

BHD20000 - BHD60000 Y Gulf Air

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Job Description

MAIN DUTIES AND RESPONSIBILITIES:

  • Assist the Head Customer Service to achieve compliance and service quality standards by making sure all activities related to customer service are in line with stipulated aviation guidelines and policy of GF.
  • Handle customer interactions across multiple channels calls, chats, Whatsapp, emails, and social media related to holiday packages, including travel advisory, inquiries, bookings, amendments, cancellations, and general support requests.
  • Provide accurate and comprehensive information on destinations, packages, pricing, offers, and policies to assist customers in making informed booking decisions.
  • Convert sales inquiries into confirmed bookings, contributing to revenue targets through effective upselling and cross-selling of relevant services.
  • Manage post-booking changes such as date modifications, special requests, refunds, and travel documentation updates, ensuring all actions are accurate and in compliance to the policy.
  • Revalidate and/or reissue e-tickets for existing bookings, apply ticketing regulations, calculate change fees/penalties accurately, collect and process payment with courtesy in a timely and efficient manner. Amend existing bookings and itineraries as required, calculate change fees and penalties accurately, collect and process payment with courtesy in a timely and efficient manner.
  • Handle other airline tickets exchange requirements, in case of schedule change.
  • Help in resolving last-minute issues as per the request of airports and local offices.
  • Notify passengers with courtesy phone calls or emails to advise them of schedule change, flight delay, flight cancellation, flight downgrading, flight overbooking, equipment change and seat re-protection. Update bookings with remarks appropriately after providing customers with suitable alternatives and rebook them with onward connection in a timely and efficient manner.
  • Ensure all email communications received are responded with appropriate solutions in a timely manner.
  • Properly handle upset customers with patience while aiming to provide the best image of the brand and its customer obsession.
  • Communicate with concerned department within HDQ or other GF networks if required as a part of providing solutions.
  • Provide feedback to supervisors related to system issues or improvement purposes by reporting any error faced in the systems.
  • Ensure all the queues to issue/reissue/refund/schedule change and revalidation handled on timely and efficient manner.
  • Address customer complaints and escalations with empathy and professionalism, collaborating with the manager and internal teams to ensure prompt and effective resolution.
  • Cross sell and up sell all products and services offered by Gulf Air Holidays.
  • Maintain accurate and up-to-date records in CRM platforms in accordance with internal protocols and SLAs.
  • Collaborate with internal departments and external partners (travel agents, hotels, ground handlers) to resolve issues and deliver seamless customer experience.
  • Gather and relay customer feedback to the Customer Support Manager, helping to identify areas for improvement in service and offerings.
  • Stay informed on the latest holiday products, policies, promotions, and system changes to deliver consistent and updated information to customers.
  • Ensure strict compliance with SLAs, refund policies, safety standards, and relevant travel regulations.
  • Participate in service recovery efforts, team meetings, training sessions, and process improvement initiatives led by the Customer Support Manager.
  • Participate in regular team briefings and knowledge-sharing sessions to stay informed about current campaigns, procedures, and updates.
  • Ensure adherence to company policies, grooming standards, and professional conduct when dealing with customers and colleagues.
  • Assist the product development team and sales team with any special tasks/projects such as product loading, sales activation events, and others.
  • Monitor and assist in delivery of excellent service experiences and review of customer feedback through every customer touchpoint.
  • Able to take corrective measures for the improvement of overall customer satisfaction based on organizational goals.
  • Oversee complex or high-value holiday bookings, including itinerary planning, special requests, and customized packages under guidance of the destination management team.
  • Manage the functions of receiving, analyzing, resolving, and documenting customer issues and complaints as required by the organization, utilizing a CRM system.
  • Handle customer service representatives through direct supervision, for example, ongoing professional training, ensuring that all the team members are sufficiently skilled and experienced for proper handling of customer inquiries and complaints within the required time and professionally.
  • Monitor and ensure an efficient flow of handling gulf air holidays website ticketing and Handling website errors and make sure to escalate it to the related team.
  • Verify the payment gateway issues and convey them to the concerned team.
  • Handling and verifying audit points raised by the external audit team aligning with the company policy in terms of issuing ADM (agent debit memo) for short collections.
  • Coordinate, follow up and generate all required reports, processes, guidelines, systems to the internal Audit team and work to rectify the highlighted audit summary points.
  • Assist the operations & fulfillment team, product development team, sales team with any special tasks/projects such as issuing booking and communication with suppliers, product loading, sales activation events, and others.
  • Carry out any other tasks allocated by management.
Desired Candidate Profile

EDUCATION AND OTHER QUALIFICATION REQUIREMENTS:

  • Preferably a bachelor s degree in the field of marketing, hospitality, commerce or accounting.
  • Minimum a diploma in any of the relevant fields. IATA Certification in Ticketing is desirable.
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Customer Service Officer

BHD9000 - BHD12000 Y Zurich Insurance

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Job Description

Job Summary
Zurich Middle East is part of Zurich Insurance Group, one of the world's largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.

Reporting to Team Manager – Surrender Servicing, as Customer Service Officer you are expected to develop and deliver customer-specific, value-added services for existing and new customers in line with Zurich values.

Job Accountabilities

As Customer Service Officer, your role will involve:

  • Collaborates with teams across the organization and serves as an advocate for our customers' service needs, coordinating with the appropriate business partner.
  • Undertake thorough AML reviews in line with regulatory guidelines.
  • Communicate timely updates to customers and advisors on pending requests, aiming to provide E2E closures.
  • The role requires an individual to comprehend and articulate a query or complaint raised by the customer and be able to provide an effective and accurate response/resolution to it.
  • The individual is expected to take ownership and responsibility for personal performance targets.
  • Role requires an individual to reflect on their performance and learn from their mistakes, seeing these as opportunities to improve on one's performance in the future.
  • The individual should be flexible in meeting the dynamic nature of work.
  • To provide customer service to both internal and external customers.
  • Process requests of Policyholders and Financial Advisors as prescribed in the Business Process Manuals and within agreed timelines.
  • Drive a culture of quality and accuracy through cases worked on within the stipulated frameworks.
  • Escalate any problem or risks to the Team Manager in the first instance and report breaches as per the prescribed Framework.
  • Be open to continuous learning and act as a facilitator during cross training and get cross skilled in other transaction types, once such opportunities are presented.
  • Maintain and implement personal development plans in partnership with the immediate manager.
  • The individual should highlight any instances or give an indication where it appears that the customer may not be treated fairly.
  • Identify, recommend, and facilitate the implementation of process improvement initiatives / ideas to improve efficiency.

Job Qualifications
To be successful in this role, you will need:

  • Bachelor's degree preferred (or equivalent), and prior experience in a related field.
  • Prior experience working within life insurance industry.
  • Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.
  • Previous experience working within an international and diverse cultural organization would be beneficial.

Skills:

  • Analytical and problem-solving mindset.
  • Accuracy and Attention to details.
  • Intermediate knowledge of Microsoft office packages– Word, Excel, and PowerPoint.
  • Excellent negotiation and communication skills both written and verbal in English.
  • Digital Literacy.
  • KYC knowledge.

You are the heart & soul of Zurich
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let's continue to grow together

  • Location(s): BH - Manama
  • Remote working: No
  • Schedule: Full Time
  • Recruiter name: Taniya Baby
  • Hiring Manager: Jagadeesh Kumar
  • Closing Date: 24 October 2025
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About the latest Vice president of customer service Jobs in Bahrain !

controller customer service

BHD20000 - BHD40000 Y Gulf Air

Posted today

Job Viewed

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Job Description

MAIN DUTIES AND RESPONSIBILITIES:

  • Assist the Head - Customer Service to achieve compliance and service quality standards by making sure all activities related to customer service are in line with stipulated aviation guidelines and policy of GF.
  • Handle customer interactions across multiple channels—calls, chats, Whatsapp, emails, and social media—related to holiday packages, including travel advisory, inquiries, bookings, amendments, cancellations, and general support requests.
  • Provide accurate and comprehensive information on destinations, packages, pricing, offers, and policies to assist customers in making informed booking decisions.
  • Convert sales inquiries into confirmed bookings, contributing to revenue targets through effective upselling and cross-selling of relevant services.
  • Manage post-booking changes such as date modifications, special requests, refunds, and travel documentation updates, ensuring all actions are accurate and in compliance to the policy.
  • Revalidate and/or reissue e-tickets for existing bookings, apply ticketing regulations, calculate change fees/penalties accurately, collect and process payment with courtesy in a timely and efficient manner. Amend existing bookings and itineraries as required, calculate change fees and penalties accurately, collect and process payment with courtesy in a timely and efficient manner.
  • Handle other airline tickets exchange requirements, in case of schedule change.
  • Help in resolving last-minute issues as per the request of airports and local offices.
  • Notify passengers with courtesy phone calls or emails to advise them of schedule change, flight delay, flight cancellation, flight downgrading, flight overbooking, equipment change and seat re-protection. Update bookings with remarks appropriately after providing customers with suitable alternatives and rebook them with onward connection in a timely and efficient manner.
  • Ensure all email communications received are responded with appropriate solutions in a timely manner.
  • Properly handle upset customers with patience while aiming to provide the best image of the brand and its customer obsession.
  • Communicate with concerned department within HDQ or other GF networks if required as a part of providing solutions.
  • Provide feedback to supervisors related to system issues or improvement purposes by reporting any error faced in the systems.
  • Ensure all the queues to issue/reissue/refund/schedule change and revalidation handled on timely and efficient manner.
  • Address customer complaints and escalations with empathy and professionalism, collaborating with the manager and internal teams to ensure prompt and effective resolution.
  • Cross sell and up sell all products and services offered by Gulf Air Holidays.
  • Maintain accurate and up-to-date records in CRM platforms in accordance with internal protocols and SLAs.
  • Collaborate with internal departments and external partners (travel agents, hotels, ground handlers) to resolve issues and deliver seamless customer experience.
  • Gather and relay customer feedback to the Customer Support Manager, helping to identify areas for improvement in service and offerings.
  • Stay informed on the latest holiday products, policies, promotions, and system changes to deliver consistent and updated information to customers.
  • Ensure strict compliance with SLAs, refund policies, safety standards, and relevant travel regulations.
  • Participate in service recovery efforts, team meetings, training sessions, and process improvement initiatives led by the Customer Support Manager.
  • Participate in regular team briefings and knowledge-sharing sessions to stay informed about current campaigns, procedures, and updates.
  • Ensure adherence to company policies, grooming standards, and professional conduct when dealing with customers and colleagues.
  • Assist the product development team and sales team with any special tasks/projects such as product loading, sales activation events, and others.
  • Monitor and assist in delivery of excellent service experiences and review of customer feedback through every customer touchpoint.
  • Able to take corrective measures for the improvement of overall customer satisfaction based on organizational goals.
  • Oversee complex or high-value holiday bookings, including itinerary planning, special requests, and customized packages under guidance of the destination management team.
  • Manage the functions of receiving, analyzing, resolving, and documenting customer issues and complaints as required by the organization, utilizing a CRM system.
  • Handle customer service representatives through direct supervision, for example, ongoing professional training, ensuring that all the team members are sufficiently skilled and experienced for proper handling of customer inquiries and complaints within the required time and professionally.
  • Monitor and ensure an efficient flow of handling gulf air holidays website ticketing and Handling website errors and make sure to escalate it to the related team.
  • Verify the payment gateway issues and convey them to the concerned team.
  • Handling and verifying audit points raised by the external audit team aligning with the company policy in terms of issuing ADM (agent debit memo) for short collections.
  • Coordinate, follow up and generate all required reports, processes, guidelines, systems to the internal Audit team and work to rectify the highlighted audit summary points.
  • Assist the operations & fulfillment team, product development team, sales team with any special tasks/projects such as issuing booking and communication with suppliers, product loading, sales activation events, and others.
  • Carry out any other tasks allocated by management.

EDUCATION AND OTHER QUALIFICATION REQUIREMENTS:

  • Preferably a bachelor's degree in the field of marketing, hospitality, commerce or accounting.
  • Minimum a diploma in any of the relevant fields. IATA Certification in Ticketing is desirable.
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officer customer service

BHD9000 - BHD12000 Y Gulf Air

Posted today

Job Viewed

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Job Description

MAIN DUTIES AND RESPONSIBILITIES:

  • Handle customer interactions across multiple channels—calls, chats, Whatsapp, emails, and social media—related to holiday packages, including travel advisory, inquiries, bookings, amendments, cancellations, and general support requests.
  • Provide accurate and comprehensive information on destinations, packages, pricing, offers, and policies to assist customers in making informed booking decisions.
  • Convert sales inquiries into confirmed bookings, contributing to revenue targets through effective upselling and cross-selling of relevant services.
  • Manage post-booking changes such as date modifications, special requests, refunds, and travel documentation updates, ensuring all actions are accurate and in compliance to the policy.
  • Revalidate and/or reissue e-tickets for existing bookings, apply ticketing regulations, calculate change fees/penalties accurately, collect and process payment with courtesy in a timely and efficient manner. Amend existing bookings and itineraries as required, calculate change fees and penalties accurately, collect and process payment with courtesy in a timely and efficient manner.
  • Handle other airline tickets exchange requirements, in case of schedule change.
  • Help in resolving last-minute issues as per the request of airports and local offices.
  • Notify passengers with courtesy phone calls or emails to advise them of schedule change, flight delay, flight cancellation, flight downgrading, flight overbooking, equipment change and seat re-protection. Update bookings with remarks appropriately after providing customers with suitable alternatives and rebook them with onward connection in a timely and efficient manner.
  • Assist the operations & fulfillment team, product development team, sales team with any special tasks/projects such as issuing booking and communication with suppliers, product loading, sales activation events, and others.
  • Carry out any other tasks allocated by management.
  • Ensure all email communications received are responded with appropriate solutions in a timely manner.
  • Call back customers if call is dropped or customer didn't manage to get through.
  • Properly handle upset customers with patience while aiming to provide the best image of the brand and its customer obsession.
  • Communicate with concerned department within HDQ or other GF networks if required as a part of providing solutions.
  • Provide feedback to supervisors related to system issues or improvement purposes by reporting any error faced in the systems.
  • Ensure all the queues to issue/reissue/refund/schedule change and revalidation handled on timely and efficient manner.
  • Address customer complaints and escalations with empathy and professionalism, collaborating with the manager and internal teams to ensure prompt and effective resolution.
  • Cross sell and up sell all products and services offered by Gulf Air Holidays.
  • Maintain accurate and up-to-date records in CRM platforms in accordance with internal protocols and SLAs.
  • Collaborate with internal departments and external partners (travel agents, hotels, ground handlers) to resolve issues and deliver seamless customer experience.
  • Gather and relay customer feedback to the Customer Support Manager, helping to identify areas for improvement in service and offerings.
  • Stay informed on the latest holiday products, policies, promotions, and system changes to deliver consistent and updated information to customers.
  • Ensure strict compliance with SLAs, refund policies, safety standards, and relevant travel regulations.
  • Participate in service recovery efforts, team meetings, training sessions, and process improvement initiatives led by the Customer Support Manager.
  • Participate in regular team briefings and knowledge-sharing sessions to stay informed about current campaigns, procedures, and updates.
  • Ensure adherence to company policies, grooming standards, and professional conduct when dealing with customers and colleagues.

EDUCATION AND OTHER QUALIFICATION REQUIREMENTS:

  • Preferably a bachelor's degree in the field of marketing, hospitality, commerce or accounting.
  • Minimum a diploma in any of the relevant fields. IATA Certification in Ticketing is desirable.
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Customer Service Intern

BHD2400 - BHD7200 Y Saleem | سليم

Posted today

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Job Description

About the Role

We are looking for a reliable and proactive Customer Service / Case Manager to join our team
immediately. This is a 3-month contract position, with the possibility of extension based on performance and business needs.

In this role, you will be the main point of contact for customers. You will handle inquiries,
manage cases, coordinate with hospitals or providers to get quotations for patients, and ensure
every customer has a smooth and supportive experience.

Key Responsibilities

● Handle incoming customer inquiries through phone, email, and chat.

● Manage customer cases from start to resolution and ensure timely updates and
follow-ups.

● Take customer requests to hospitals or providers and obtain quotations for patients.

● Coordinate with internal teams to resolve issues efficiently.

● Maintain accurate and organized case records.

● Provide friendly and professional service at all times.

Requirements

● Must speak English and Arabic.

● Available to start immediately.

Contract Details

● Duration: 3 months.(extendable)

● Salary: BHD 100 per month.

● Hours: Full-time (40 hours per week).

How to Apply

Email your CV to or contact

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  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Vice President Of Customer Service Jobs