2 205 Vice President Of Customer Service jobs in Bahrain

Customer Service Executive

Manama, Capital Batelco by Beyon

Posted 24 days ago

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Job Description

Overview

Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.

Responsibilities
  • Attend queries, requests or complaints related to Mobile/Fixed/ Inet/ Directory Query/ Telegram received through the various contact center channels
  • Understand and investigate the queries, requests or complaints
  • Liaise with relevant internal team/ departments to address customer query or complaint or forward the case to other relevant team/ department
  • Provide accurate, valid and complete information or solution by using the right sources of information
  • Make outbound campaign calls to the customers providing information about new products, offers, services etc. Take appropriate action to address customer requests, queries or complaints on outbound calls
  • Inform Team Leader when a recurrent problem appears, to prevent further cases
  • Maintain and update customer information in the database
  • Meticulously follow the defined business process while attending to the clients’ queries, requests or complaints
  • Follow communication scripts and protocols and ensure adherence to quality standards and guidelines
  • Keep abreast of products and promotions to provide exceptional customer support
  • Take ownership for attending the trainings as per the plan
  • Take ownership for completing PMR process, employee engagement surveys in time
  • Continuously share the knowledge and understanding of the telecom industry and business trends

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Customer Service Executive

BHD6000 - BHD12000 Y Batelco by Beyon

Posted today

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Job Description

Job Description
Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.

Skills

  • Attend queries, requests or complaints related to Mobile/Fixed/ Inet/ Directory Query/ Telegram received through the various contact center channels
  • Understand and investigate the queries, requests or complaints
  • Liaise with relevant internal team/ departments to address customer query or complaint or forward the case to other relevant team/ department
  • Provide accurate, valid and complete information or solution by using the right sources of information
  • Make outbound campaign calls to the customers providing information about new products, offers, services etc. Take appropriate action to address customer requests, queries or complaints on outbound calls
  • Inform Team Leader when a recurrent problem appears, to prevent further cases
  • Maintain and update customer information in the database
  • Meticulously follow the defined business process while attending to the clients' queries, requests or complaints
  • Follow communication scripts and protocols and ensure adherence to quality standards and guidelines
  • Keep abreast of products and promotions to provide exceptional customer support
  • Take ownership for attending the trainings as per the plan
  • Take ownership for completing PMR process, employee engagement surveys in time
  • Continuously share the knowledge and understanding of the telecom industry and business trends
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Senior Food Service Operations Director

BH-606 Ghuraifa, Capital BHD95000 Annually WhatJobs

Posted 4 days ago

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Job Description

full-time
Our client is seeking a highly skilled and experienced Senior Food Service Operations Director to manage and elevate their catering operations. This role requires a dedicated professional with a proven track record in managing large-scale catering services, ensuring exceptional quality, efficiency, and client satisfaction. You will be responsible for the strategic planning and execution of all catering events, from menu development and procurement to staff management and on-site execution. Your leadership will be critical in maintaining high standards of food safety, hygiene, and presentation. You will oversee budget management, cost control, and inventory management to ensure profitability and operational efficiency. The ideal candidate will possess a deep understanding of the culinary industry, food production, and service management. Strong leadership and team management skills are essential to motivate and guide a diverse workforce, ensuring seamless service delivery. You will collaborate closely with clients to understand their needs and deliver customized catering solutions that exceed expectations. This position requires excellent communication, problem-solving, and organizational skills. A passion for food and a commitment to excellence in service are paramount. Experience with large-scale event catering, contract catering, or institutional food service management is highly desirable. You will be instrumental in driving innovation in menu offerings and service delivery, enhancing the reputation of our client's catering division. A proactive approach to identifying and addressing operational challenges, along with a focus on continuous improvement, will be key to success in this role. Your expertise will ensure the consistent delivery of outstanding culinary experiences.
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Customer Service & Technical Support Manager

101 Al Malikiyah, Northern BHD65000 Annually WhatJobs

Posted 4 days ago

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Job Description

full-time
A dynamic and growing technology company located in Hidd, Muharraq, BH , is seeking an experienced and customer-focused Customer Service & Technical Support Manager to lead their support operations. This role is crucial for ensuring exceptional customer experiences and efficient resolution of technical issues. You will be responsible for managing a team of customer service representatives and technical support specialists, providing training, coaching, and performance management to foster a high-performing support environment. Key duties include developing and implementing customer service policies and procedures, monitoring service levels, and analyzing customer feedback to identify areas for improvement. The Manager will also oversee the troubleshooting of complex technical issues, ensuring timely and effective solutions are provided to clients. Collaboration with product development, sales, and engineering teams is essential to communicate customer needs and drive product enhancements. We are looking for an individual with a strong understanding of customer service principles, technical support methodologies, and team leadership. Excellent communication, problem-solving, and interpersonal skills are paramount. Proven experience in managing customer service or technical support teams within the tech industry is highly desirable. Familiarity with CRM systems and helpdesk software is a must. The ideal candidate is passionate about customer satisfaction and possesses the ability to inspire and motivate a team to deliver outstanding service. This role offers a great opportunity to make a significant impact on customer loyalty and overall business success in a collaborative and supportive workplace.
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Customer Service & Technical Support Manager

801 Muharraq, Muharraq BHD4000 Annually WhatJobs

Posted 4 days ago

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Job Description

full-time
Our client is actively seeking a dynamic and experienced Customer Service & Technical Support Manager to lead their dedicated support team in **Muharraq, Muharraq, BH**. This leadership role is central to ensuring exceptional customer satisfaction and providing timely, effective technical assistance. The successful candidate will be responsible for overseeing all aspects of the customer service and technical support operations, including managing inbound inquiries, resolving complex issues, and implementing strategies to enhance customer loyalty. You will lead, train, and motivate a team of customer service representatives and technical support specialists, fostering a high-performance culture focused on problem-solving and empathy. Key responsibilities include developing and refining support processes and procedures, establishing key performance indicators (KPIs) to measure team effectiveness, and ensuring adherence to service level agreements (SLAs). The manager will also be responsible for analyzing customer feedback and support data to identify trends, recommend product/service improvements, and contribute to overall business strategy. Experience in managing ticketing systems, CRM software, and support knowledge bases is essential. This role requires strong analytical skills to diagnose technical issues and effective communication skills to convey solutions clearly to customers and internal stakeholders. A minimum of 5 years of experience in customer service or technical support management, with a proven ability to lead and develop teams, is required. A Bachelor's degree in a relevant field or equivalent work experience is preferred. This is an excellent opportunity to make a significant impact on customer experience and drive operational excellence within a growing organization in **Muharraq, Muharraq, BH**. Apply today to lead our customer-centric initiatives.
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customer service

BHD10000 - BHD12000 Y jumami

Posted today

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Job Description

Customer Service Responsibilities list:

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Requirements and skills

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school diploma

Job Type: Full-time

Pay: BD2, BD2, per month

Application Question(s):

  • ARE YOU READY TO RELOCATE AND WORK IN BAHRAIN?

Education:

  • Bachelor's (Required)

Experience:

  • total work: 2 years (Required)
  • Customer service: 1 year (Required)

Language:

  • English (Required)
  • Bangla (Required)
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Senior Customer Service & Support Manager - Remote

33130 Busaiteen, Muharraq BHD80000 Annually WhatJobs

Posted 4 days ago

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Job Description

full-time
Our client, a rapidly growing technology company, is seeking a dedicated and experienced Senior Customer Service & Support Manager to lead their globally distributed, fully remote support team. This role is crucial for establishing and maintaining exceptional customer service standards, ensuring swift and effective resolution of customer inquiries and issues. You will be responsible for managing the support team, developing training programs, optimizing support processes, and leveraging technology to enhance the customer experience. As a fully remote organization, we foster a culture of collaboration and continuous improvement, empowering our team members to excel from anywhere.

Responsibilities:
  • Lead, manage, and mentor a remote team of customer service and technical support professionals.
  • Develop and implement customer service policies, procedures, and best practices to ensure consistent, high-quality support.
  • Monitor key performance indicators (KPIs) such as response times, resolution rates, customer satisfaction (CSAT), and Net Promoter Score (NPS), and drive improvements.
  • Oversee the management of customer support channels, including email, phone, chat, and ticketing systems.
  • Develop and deliver comprehensive training programs for new and existing support staff.
  • Identify trends in customer inquiries and issues, and collaborate with product and engineering teams to address root causes and implement improvements.
  • Manage customer escalations effectively, ensuring timely and satisfactory resolution.
  • Utilize CRM and support ticketing systems to track, manage, and analyze customer interactions.
  • Contribute to the development of self-service resources, such as knowledge bases and FAQs.
  • Foster a customer-centric culture throughout the organization.

Qualifications:
  • Bachelor's degree in Business Administration, Communications, or a related field.
  • Minimum of 6 years of experience in customer service or support roles, with at least 3 years in a management or supervisory capacity.
  • Proven experience managing remote or distributed customer support teams.
  • Strong understanding of customer service principles, best practices, and performance metrics.
  • Experience with CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
  • Excellent leadership, communication, problem-solving, and conflict-resolution skills.
  • Ability to develop and implement effective training programs.
  • Proficiency in data analysis and reporting to drive continuous improvement.
  • Self-motivated, organized, and capable of working effectively in a fully remote environment.
  • Experience in the technology sector is a plus.

This is an exceptional opportunity for a results-oriented leader to build and scale a high-performing remote customer support function within an innovative company. If you are passionate about delivering outstanding customer experiences, we invite you to apply.
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Customer Service Representative

Manama, Capital Tafaseel BPO

Posted 17 days ago

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Job Description

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:

  1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
  2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
  3. Troubleshoot and resolve customer issues in a professional and empathetic manner
  4. Identify opportunities to upsell or cross-sell relevant products and services
  5. Maintain detailed records of customer interactions and follow-up actions
  6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
  7. Participate in training programs to continuously develop product knowledge and customer service skills
  8. Adhere to company policies, procedures, and quality standards in all customer interactions
  9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

  1. Bachelor's degree preferred
  2. 1-2 years of experience in a customer service or call center environment
  3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
  4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
  5. Proficient in using customer relationship management (CRM) software and other relevant technology
  6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
  7. Flexibility to work in shifts, including weekends and holidays, as needed
  8. B2 English Level is a must

Bahraini nationals only

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Customer Service Representative

Manama, Capital Tafaseel Group

Posted 27 days ago

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Job Description

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:
  1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
  2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
  3. Troubleshoot and resolve customer issues in a professional and empathetic manner
  4. Identify opportunities to upsell or cross-sell relevant products and services
  5. Maintain detailed records of customer interactions and follow-up actions
  6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
  7. Participate in training programs to continuously develop product knowledge and customer service skills
  8. Adhere to company policies, procedures, and quality standards in all customer interactions
  9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience
Required Skills and Qualifications:
  1. Bachelor's degree preferred
  2. 1-2 years of experience in a customer service or call center environment
  3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
  4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
  5. Proficient in using customer relationship management (CRM) software and other relevant technology
  6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
  7. Flexibility to work in shifts, including weekends and holidays, as needed
  8. B2 English Level is a must

Bahraini nationals only

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Customer Service Representative

Manama, Capital Healthscope

Posted 5 days ago

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Job Description

High school diploma or equivalent; additional education or certification in customer service is a plus. Previous experience in customer service or a related field preferred, but not required.

We are seeking a motivated and friendly individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries efficiently.

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
  • Provide accurate information about our products, services, and policies to assist customers with their needs.
  • Handle and resolve customer complaints or issues effectively, aiming for first-contact resolution whenever possible.
  • Process orders, returns, and exchanges accurately and in a timely manner.
  • Keep detailed records of customer interactions and transactions using our CRM system.
  • Collaborate with other team members and departments to ensure a seamless customer experience.
  • Continuously strive to improve customer satisfaction by identifying areas for enhancement in processes or services.

Benefits and Working Conditions:

  • Competitive salary commensurate with experience.
  • Comprehensive benefits package including health insurance, retirement plans, and paid time off.
  • Opportunities for career advancement and professional development.
  • Supportive and collaborative work environment with a focus on employee well-being.
  • Flexible scheduling options to accommodate work-life balance.
  • Employee discounts on company products or services.
  • Modern and comfortable office space equipped with the latest technology tools to support your work.

Join our team and be part of a company that values its employees and prioritizes customer satisfaction. Apply today to start your rewarding career as a Customer Service Representative!

Job Specification
  • Ability to remain calm and composed under pressure while maintaining a positive attitude.
  • Proficiency in using computers and familiarity with CRM software.
  • Strong problem-solving skills and attention to detail.
  • Flexibility to work in a fast-paced environment and adapt to changing priorities.
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