751 Voice Support jobs in Bahrain
Voice Support Services Engineer
Posted 9 days ago
Job Viewed
Job Description
Leidos is seeking a Voice Support Services Engineer to manage and optimize communications networks to support our MARCENT program in Bahrain . In this role, you will oversee voice gateway configurations, ensure seamless network operations, and troubleshoot Cisco IOS-based routers and switches . You will also maintain technical documentation to support system efficiency and issue resolution.
The anticipated start date for this position is June 2026.
Key Responsibilities:
- Manage and configure voice gateways to ensure seamless communication across the network.
- Optimize network performance and support efficient data transmission.
- Maintain and troubleshoot Cisco IOS-based routers, including ASR 1000, 3900, 3800, and 2800 families.
- Manage Cisco IOS-based switches, including 6500, 4500, and 3750 families.
- Develop and maintain accurate technical documentation of network configurations, processes, and troubleshooting steps.
- Identify and resolve network issues to ensure continuous and efficient operation.
Basic Qualifications:
- Bachelor’s with 4+ years of experience. Additional experience, trainings, or certifications may be considered in lieu of a degree.
- Active Secret clearance.
- Cisco CCNA or CCNA Collaboration certification.
- DoD 8140-required Security+ CE certification.
- Expertise in end-to-end Quality of Service (QoS) and multicast design and implementation.
- Hands-on experience with Cisco IOS-based routers and switches within the specified families.
- Strong technical documentation skills for network processes and troubleshooting.
- Robust network troubleshooting abilities and a deep understanding of networking principles.
- Current U.S. passport with the ability to live and work in an austere environment.
Preferred Qualifications:
- 4+ years of experience in a military environment.
- Bachelor’s degree with 7+ years of relevant work experience.
Join the Leidos MARCENT team in Bahrain , supporting mission-critical voice and network operations in a dynamic and fast-paced environment. If you’re ready for a challenging and rewarding role, apply today!
EIO2024
Come break things (in a good way). Then build them smarter.
We're the tech company everyone calls when things get weird. We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.”
Original Posting: August 7, 2025For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range: Pay Range $72,150.00 - $130,425.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
#J-18808-LjbffrVoice Support Services Engineer
Posted 11 days ago
Job Viewed
Job Description
Leidos is seeking a **Voice Support Services Engineer** to manage and optimize communications networks to support our MARCENT program in **Bahrain** . In this role, you will oversee **voice gateway configurations,** ensure seamless network operations, and troubleshoot **Cisco IOS-based routers and switches** . You will also maintain technical documentation to support system efficiency and issue resolution.
**The anticipated start date for this position is June 2026.**
**Key Responsibilities:**
+ **Manage and configure voice gateways** to ensure seamless communication across the network.
+ **Optimize network performance** and support efficient data transmission.
+ **Maintain and troubleshoot Cisco IOS-based routers,** including ASR 1000, 3900, 3800, and 2800 families.
+ **Manage Cisco IOS-based switches,** including 6500, 4500, and 3750 families.
+ **Develop and maintain accurate technical documentation** of network configurations, processes, and troubleshooting steps.
+ **Identify and resolve network issues** to ensure continuous and efficient operation.
**Basic Qualifications:**
+ **Bachelor's with 4+ years** of experience. **Additional experience, trainings, or certifications may be considered in lieu of a degree.**
+ **Active Secret clearance.**
+ **Cisco CCNA or CCNA Collaboration certification.**
+ **DoD 8140-required Security+ CE certification.**
+ **Expertise in end-to-end Quality of Service (QoS)** and multicast design and implementation.
+ **Hands-on experience with Cisco IOS-based routers and switches** within the specified families.
+ **Strong technical documentation skills** for network processes and troubleshooting.
+ **Robust network troubleshooting abilities** and a deep understanding of networking principles.
+ **Current U.S. passport with the ability to live and work in an austere environment.**
**Preferred Qualifications:**
+ **4+ years of experience** in a military environment.
+ Bachelor's degree with 7+ years of relevant work experience.
Join the **Leidos MARCENT team in Bahrain** , supporting mission-critical voice and network operations in a dynamic and fast-paced environment. If you're ready for a challenging and rewarding role, apply today!
EIO2024
Come break things (in a good way). Then build them smarter.
We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."
**Original Posting:**
August 7, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
Pay Range $72,150.00 - $130,425.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00164146
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
Call center agent
Posted 6 days ago
Job Viewed
Job Description
Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
- High school diploma or equivalent is required; a degree in a related field is a plus.
- Prior experience in a customer service or call center role is preferred.
- Strong communication skills, both verbal and written.
- Ability to handle stressful situations and manage customer expectations effectively.
- Proficient in using computer systems and CRM software.
- Fluency in Arabic is preferred; knowledge of English is an advantage.
Call center agent
Posted 10 days ago
Job Viewed
Job Description
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Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
- High school diploma or equivalent is required; a degree in a related field is a plus
- Prior experience in a customer service or call center role is preferred
- Strong communication skills, both verbal and written
- Ability to handle stressful situations and manage customer expectations effectively
- Proficient in using computer systems and CRM software
- Fluency in Arabic is preferred; knowledge of English is an advantage
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries IT Services and IT Consulting
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#J-18808-LjbffrZain Youth - Call Center
Posted 10 days ago
Job Viewed
Job Description
Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly.
About the RoleJob Purpose: To assist customers by answering and responding to their inquiries, questions, and complaints with the highest degree of courtesy and professionalism to achieve customer service business objectives.
Main Responsibilities & Duties:- Answer inbound calls to assist customers who have specific inquiries.
- Build customer trust in the services and products offered by Zain.
- Provide personalized customer service of the highest level.
- Treat people with respect under all circumstances, instilling trust in others based upon the values of the organization.
- Demonstrate dependability by following instructions, taking responsibility for actions, and keeping commitments.
- Work as part of a team to achieve performance metrics.
- Assist customers with all issues and escalate them to management appropriately.
- Update job knowledge by studying new product descriptions and participating in educational opportunities.
- Identify areas of improvement in complaints and service request handling processes applied at all touch points.
- Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development.
- Perform any other related duties as assigned or needed.
- Understanding individual differences of customers.
- Good verbal communication (well spoken, clear voice, high volume, good use of tone).
- A sound knowledge of telephone etiquette.
- Listening skills (ask the right questions, listen carefully, and take note of the client’s individual needs).
- Language abilities (English – Arabic); Urdu is a plus.
- Computer skills (Microsoft Office Basic).
- Effectiveness in customer retention.
- Effectiveness in issue resolution, decision making, change control, and risk management.
- University student (2nd year and above).
- Experience is a plus.
- Able to work full time on a shift basis.
If you meet the criteria and are enthusiastic about the role, we welcome your application. To complete the application, you will need the following document(s):
#J-18808-LjbffrCall Center Agent - Bahrain
Posted 10 days ago
Job Viewed
Job Description
Date: 12 May 2025
Company: Air Arabia PJSC (G9)
Location:
Manama, AE
Country: AE
Job Purpose
To support the Contact Center across the network by handling inbound customer calls, providing information on products and services, processing reservations, modifications, cancellations, and promoting additional services to maximize sales and enhance customer experience. Ensure productivity aligns with company policies and standards.
Key Responsibilities
- Handle customer inquiries, requests, and complaints positively, reflecting the company's branding and quality standards.
- Respond to calls promptly and accurately, maintaining a positive company image.
- Provide accurate information about products and services; process bookings, modifications, and cancellations.
- Handle complaints, identify issues, and provide immediate solutions.
- Escalate complaints when necessary and follow up on actions taken.
- Promote products and services through cross-selling to meet sales targets.
- Convert lead calls to sales agents and follow up to ensure effective response.
- Support team operations, ensuring maximum productivity and cooperation.
- Achieve key performance indicators related to customer satisfaction, service levels, quality, and productivity.
- Participate in learning new initiatives to improve performance.
- Perform additional duties as assigned by the supervisor.
- High School/Diploma or equivalent.
- Proficiency with technology tools such as Microsoft Office.
- Fluent in English and Arabic; non-Arabic speakers considered with approval.
- No hearing or speech impairments.
- No prior experience required; any experience is an advantage.
- Understanding market trends and customer care solutions.
- Effective communication skills for sales and marketing.
- Ability to understand and direct customer issues appropriately.
- Capacity to work long hours and under pressure.
- Ability to handle difficult situations and customer complaints.
- Ability to contribute to business strategies and KPIs.
ZAIN1019 - Zain Youth - Call Center
Posted 6 days ago
Job Viewed
Job Description
Job Purpose:
- To assist customer by answering and responding to his inquiries, questions and complaints with the highest degree of courtesy and professionalism to achieve customers services business objective.
- Answer inbound calls to assist customers who have specific inquiries.
- Build customer’s trust in the services and products offered by Zain.
- Provide personalized customer service of the highest level.
- Ability to treat people with respect under all circumstances, instill trust in others beside upon the values of the organization.
- Dependability to follow instructions as well as take responsibility for their actions and also keep commitments.
- Ability to work as part of a team- to achieve performance metrics.
- Assist customers with all issues and escalate them to management appropriately.
- Update job knowledge by studying new product descriptions; participating in educational opportunities.
- Identify areas of improvement in complaints and service requests handling processes applied at all touch points.
- Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development.
- Performs any other related duties as assigned or needed.
- Understanding Individual Differences of Customers.
- Good Verbal Communication (Well Spoken-Clear Voice-High Volume Good use of Tone).
- A sound knowledge of telephone etiquette.
- Listening Skills (Ask the right questions- Listen carefully and take note of the client’s individual need).
- Language Abilities (English – Arabic) - Urdu is a plus.
- Computer Skills (Microsoft Office Basic).
- Effectiveness of customer retention.
- Effectiveness of issue resolution/decision making/change control and risk management.
- University student (2nd year and above).
- Experience is a plus.
- Able to full time on shift basis.
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
- Resume/CV
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IT Help Desk Support
Posted today
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Job Description
Do you value simplicity, cost-consciousness, a humble attitude and willpower? Then an IKEA career may be right for you.
**Job description**
- Secure all the software installed on the user’s PC with licenses.
- Secure daily IT routine and performing the checklist, Monitor daily scheduler jobs and ensure sales statement posted.
- Ensure all the daily and weekly backup jobs completed successfully for all three stores and service office.
- Ensure and complete any backup restoration request.
- Preventive maintenance of Data center, hardware and servers.
- Coordinate with vendor for POS machines maintenance.
- Ensure data optimizing on weekly basis.
- Secure Monthly IFB and annual store inventory support and preparation.
- work on effective ways to reduce the IT Budget.
**Qualification**
- Diploma in IT/ Computer/Networking.
- Bilingual with strong communication skills in both Arabic and English.
- Willing to cover shifts and provide required support during weekends, holidays and peak seasons according to the requirements to resolve incidents on time manner.
- Problem solving and Troubleshooting skills.
**More Information** AVAILABILITY**
At IKEA we have our customers always in focus and we are there for them at any time they shop with us. This means that we expect you to be there as well, also during the evenings and weekends.
**GROWING TOGETHER**
IKEA offers an exciting and empowering work environment in a global marketplace and as the world’s leader at life at home, you have exceptional opportunities to grow and develop together.
IT Help Desk Specialist
Posted today
Job Viewed
Job Description
**Roles & Responsibilities**
- Receive and undertakes logs reported through the Help Desk phone number.
- Support and troubleshoot user community in use MIS systems and basic issues.
- Forward logs to the competent authority.
- Follow up to completion of and finalize the logs with the competent authority.
- Keeps users informed of updates, known errors, new facilities or any IT related changes, which may affect their working environment, by sending circulates and notices.
- Register all logs related to Technical Support.
- Submit regularly report about logs.
- Perform other duties and related tasks as may be required from time to time.
**Educational Qualification & Certifications**:
- National Diploma in Computer science or Computer Engineering
- Certification in A+, N+, MCDST and MOUS are preferable
**Experience**:
- Minimum 3 years progressive experience in in helpdesk or technical support.
**Required Skills**:
- Good communication skills.
- Must be Fluent in English (speaking, reading and writing) and preferably Arabic.
**Salary**: From BD400.000 per month
Ability to commute/relocate:
- Manama: Reliably commute or planning to relocate before starting work (required)
**Language**:
- Arabic (required)
Customer Service Representative - Technical Support
Posted today
Job Viewed