1 471 Voice Support jobs in Bahrain

Description
Leidos is seeking a
Voice Support Services Engineer
to manage and optimize communications networks to support our MARCENT program in
Bahrain
. In this role, you will oversee
voice gateway configurations,
ensure seamless network operations, and troubleshoot
Cisco IOS-based routers and switches
. You will also maintain technical documentation to support system efficiency and issue resolution.

The anticipated start date for this position is June 2026.
Key Responsibilities

• Manage and configure voice gateways to ensure seamless communication across the network.
• Optimize network performance and support efficient data transmission.
• Maintain and troubleshoot Cisco IOS-based routers, including ASR 1000, 3900, 3800, and 2800 families.
• Manage Cisco IOS-based switches, including 6500, 4500, and 3750 families.
• Develop and maintain accurate technical documentation of network configurations, processes, and troubleshooting steps.
• Identify and resolve network issues to ensure continuous and efficient operation.

Basic Qualifications

• Bachelor's with 4+ years of experience. Additional experience, trainings, or certifications may be considered in lieu of a degree.
• Active Secret clearance.
• Cisco CCNA or CCNA Collaboration certification.
• DoD 8140-required Security+ CE certification.
• Expertise in end-to-end Quality of Service (QoS) and multicast design and implementation.
• Hands-on experience with Cisco IOS-based routers and switches within the specified families.
• Strong technical documentation skills for network processes and troubleshooting.
• Robust network troubleshooting abilities and a deep understanding of networking principles.
• Current U.S. passport with the ability to live and work in an austere environment.

Preferred Qualifications

• 4+ years of experience in a military environment.
• Bachelor's degree with 7+ years of relevant work experience.

Join the
Leidos MARCENT team in Bahrain
, supporting mission-critical voice and network operations in a dynamic and fast-paced environment. If you're ready for a challenging and rewarding role, apply today

EIO2024

Come break things (in a good way). Then build them smarter.

We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."

Original Posting
August 7, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range
Pay Range $72, $130,425.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Date: 21 Oct 2025

Company: Air Arabia PJSC (G9)

Location:

Manama, BH

Country: BH

Job Purpose
To support the Contact Center section across the entire network by handling customers' inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers' experience ensuring productivity is in line with set measures and company's adopted policies and procedures.

Key Result Responsibilities

• Handles customers' enquiries, requests and complaints in a positive effective manner whilst ensuring company's branding and corporate image are reflected in a positive manner and as per approved quality standards.
• Responds to customers' incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
• Provides accurate information about the company's products and services; processes travel bookings, modifications and cancellations on reservations.
• Handles customers' complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
• As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
• Promotes the company's products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
• Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
• Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
• Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
• Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
• Performs any additional responsibilities as advised by the Line Manager/Supervisor.

Qualifications (Academic, Training, Languages)

• High School/Diploma or equivalent.
• Capable of using technology systems and tools such as Microsoft Office.
• Good in English & Arabic Languages.

Work Experience

• Previous call center experience is required for this role; additional experience in customer service will be considered an advantage
• Capability of understanding market trends and channeling them leading to effective customer care solutions.
• Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
• Capable of understanding customers' problems and direct them in the right channel.
• Ability to work for long hours and under pressure.
• Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
• Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.

Job Title:

Call Centre Executive – Travel Division (Bilingual Arabic & English)

Location:

Bahrain

Company Overview:

We are a leading travel and lifestyle company providing premium travel solutions, corporate bookings, and holiday packages. We are looking for a motivated and experienced
Call Centre Executive
with a background in the travel field and hands-on experience in
Global Distribution Systems (GDS)
such as Amadeus, Galileo, or Sabre.

Key Responsibilities:

• Handle inbound and outbound customer calls related to flight, hotel, and travel package inquiries.
• Provide accurate information, quotations, and itinerary options using GDS platforms.
• Manage reservations, ticket issuance, cancellations, and re-bookings efficiently.
• Support clients with post-booking services, amendments, refunds, and travel documentation.
• Maintain customer satisfaction through professional communication and prompt problem-solving.
• Coordinate with airlines, hotels, and internal departments to ensure smooth service delivery.
• Update and maintain client records and booking information in the CRM system.
• Promote company products and services, including travel insurance and holiday packages.
• Achieve individual and team sales and service targets.

Requirements:

• Proven experience in a
  travel agency or call centre environment
  .
• Proficient in at least one
  GDS system (Amadeus, Sabre, or Galileo)
  .
• Excellent
  communication skills in both Arabic and English
  (written and spoken).
• Strong customer service orientation and attention to detail.
• Ability to multitask and handle high call volumes efficiently.
• Knowledge of airline fare rules, ticketing procedures, and visa requirements.
• Basic computer literacy (MS Office, CRM systems, email etiquette).
• Positive attitude, team spirit, and a passion for the travel industry.

Preferred Qualifications:

• Diploma or degree in
  Travel & Tourism Management
  or related field.
• Previous experience in a
  Bahrain-based travel agency or airline call centre
  .
• Familiarity with
  BSP, IATA, or corporate travel accounts
  handling.

Employment Type:

Full-time

Salary:

Competitive, based on experience + performance incentives

We are looking for a motivated and experienced
Call Centre Executive
with a background in the travel field and hands-on experience in
Global Distribution Systems (GDS)
.

Key Responsibilities:

• Handle inbound and outbound customer calls.
• Provide accurate information, quotations, and itinerary options using GDS platforms.
• Manage reservations, ticket issuance, cancellations, and re-bookings efficiently.
• Support clients with post-booking services, amendments, refunds, and travel documentation.
• Maintain customer satisfaction through professional communication and prompt problem-solving.
• Coordinate with airlines, hotels, and internal departments to ensure smooth service delivery.
• Update and maintain client records and booking information in the CRM system.
• Promote company products and services, including travel insurance and holiday packages.
• Achieve individual and team sales and service targets.

Requirements:

• Proven experience in a
  travel agency or call centre environment
  .
• Proficient in at least one
  GDS system.
• Excellent
  communication skills in both Arabic and English
  (written and spoken).
• Strong customer service orientation and attention to detail.
• Ability to multitask and handle high call volumes efficiently.
• Basic computer literacy (MS Office, CRM systems, email etiquette).
• Positive attitude, team spirit, and a passion for the travel industry.

Preferred Qualifications:

• Diploma or degree in
  Travel & Tourism Management
  or related field.
• Previous experience in a
  Bahrain-based travel agency or airline call centre
  .
• Familiarity with
  BSP, IATA, or corporate travel accounts
  handling.

� Call Center Agent � (Bahrain Residents Only)
A leading insurance company in Bahrain is hiring Call Center Agents with the following requirements:
- Experience in Customer Service, Hospitality, or Call Centers
- Fluency in Arabic and English
- Proficiency in MS Office
- Strong communication, problem-solving, and teamwork skills

Required Call Center Agent for a group of Restaurants. Excellent communication and guest service skills required. Arabic an added advantage. ONLY THOSE WHO WORKED IN HOSPITALITY NEED APPLY.

The Call Center Agent is responsible for handling customer calls in a professional, courteous, and efficient manner. The role involves receiving and processing customer orders, providing information about menu items, promotions, and services, resolving customer concerns, and ensuring a positive customer experience that aligns with Pasta Express standards.

Job Type: Full-time

Job Responsibilities:

• MUST be Bahraini Nationality and have a previous experience in restaurant call center or same.
• Able speak english and arabic with good communication skills.
• Speed of answer effectively and efficiently.
• Successful resolution of customer inquiries or complaints during the initial contact with the proper training.
• Properly identify the complaints or inquiries at once and turn to success rate in shorter call time.
• Reduction of call handling time cost.
• Reduction of average call wait time.
• Ensuring customers are dealt professionally with efficiency to reduce the disengagement or termination of calls.
• Effectively monitor the call abandonments and ensure to call back in proper timelines.
• Ensuring customer satisfaction score and guarantee the best possible experience.
• Cross-Selling/Up-Selling to customers.

Job Type: Full-time

About The Role
Job Purpose:

• To assist customer by answering and responding to his inquiries, questions and complaints with the highest degree of courtesy and professionalism to achieve customers services business objective.

Main Responsibilities & Duties

• Answer inbound calls to assist customers who have specific inquiries.
• Build customer's trust in the services and products offered by Zain.
• Provide personalized customer service of the highest level.
• Ability to treat people with respect under all circumstances, instill trust in others beside upon the values of the organization.
• Dependability to follow instructions as well as take responsibility for their actions and also keep commitments.
• Ability to work as part of a team- to achieve performance metrics.
• Assist customers with all issues and escalate them to management appropriately.
• Update job knowledge by studying new product descriptions; participating in educational opportunities.
• Identify areas of improvement in complaints and service requests handling processes applied at all touch points.
• Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development.
• Performs any other related duties as assigned or needed.

Core Competencies

• Understanding Individual Differences of Customers.
• Good Verbal Communication (Well Spoken-Clear Voice-High Volume Good use of Tone).
• A sound knowledge of telephone etiquette.
• Listening Skills (Ask the right questions- Listen carefully and take note of the client's individual need).
• Language Abilities (English – Arabic) - Urdu is a plus.
• Computer Skills (Microsoft Office Basic).
• Effectiveness of customer retention.
• Effectiveness of issue resolution/decision making/change control and risk management.

Qualifications And Experience

• University student (2nd year and above).
• Experience is a plus.
• Able to full time on shift basis.

About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

• Resume/CV

Brief Description:

Being a Customer Service Coordinator at our Assistance Company, Swan International Assistance is an exciting, challenging and career developing role.

To be successful as a Customer Service Coordinator, the candidate must have good interpersonal skills to understand customers' inquiries or complaints and deal effectively with Clients who may be worried, frustrated, or angry. As a Customer Service Coordinator, one must be able to learn quickly so they can acquire the product knowledge to answer customers' questions accurately and provide appropriate service. The Customer Service Coordinator must also have a good knowledge of telephone and computer systems to use call center systems efficiently.

Swan International Assistance handles calls for clients on behalf of insurance companies, mainly for Travel Assistance, Medical Assistance, Personal Accidents, and more, as well as other services.

Successful candidates must be able to work under stress, handle First Call, get client details, and apply the right contract/service to the query.

Duties
and Responsibilities:

• First-Call Resolution:
  Quickly and effectively resolve customer issues on the first call, following company procedures to provide top-notch service.

• Case Management:
  Open, manage, and process customer cases, including claims and medical reimbursements, ensuring all information is accurately recorded and followed up on.

• Collaboration and Reporting:
  Work closely with team leaders and supervisors to escalate complex cases and generate necessary reports for management.

• Process Adherence:
  Consistently follow company policies and procedures for all tasks, from handling documents to attending scheduled shifts and training sessions.

• Client Satisfaction:
  Actively seek client feedback to improve service quality and contribute to team performance goals.

This role requires a proactive and detail-oriented individual who can manage multiple tasks while providing exceptional support to our clients.

Main Areas:

• Proven capabilities to handle workload in the Alarm Center during shifts.
• Proven capabilities to maintain and improve C-sat and Call Resolutions.
• Proven capabilities to learn fast and improve own capabilities.
• Proven record of handling responsibilities in the most professional manner.

Qualifications for role:

Skills:

• Excellent Communication skills
• Excellent Organization skills
• Excellent Analytical skills
• Excellent Customer Service oriented skills

Knowledge:

• A minimum of a Diploma
  Degree.
• Bachelor's degree is preferred.
• Fluent in English and Arabic with excellent verbal and written skills.