331 Waiter Waitress Wyndham Grand Manama Bahrain jobs in Bahrain
Customer Service Representative
28271 Bilad Al Qadeem, Capital
BHD30000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client, a well-established retail company, is looking for a friendly and efficient Customer Service Representative to join their team in Salmabad, Northern, BH . This role is crucial in ensuring our customers receive exceptional support and have a positive experience with our brand. You will be the first point of contact for customer inquiries, handling a variety of requests via phone, email, and in-person interactions. Responsibilities include answering questions about products and services, processing orders and returns, resolving customer complaints, and providing general assistance. You will maintain accurate customer records, ensure efficient follow-up on inquiries, and contribute to customer satisfaction by delivering timely and effective solutions. The ideal candidate will possess excellent communication and interpersonal skills, a patient and empathetic demeanor, and a strong commitment to customer service excellence. Proficiency in basic computer applications and a willingness to learn new systems are important. We are seeking individuals who are proactive, reliable, and dedicated to creating positive customer interactions. This is an opportunity to be part of a supportive team and grow your career in customer service.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries and provide information about products and services.
- Process customer orders, returns, and exchanges efficiently.
- Resolve customer complaints and issues in a professional and timely manner.
- Maintain accurate records of customer interactions and transactions.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Provide general administrative support to the customer service department.
- Identify opportunities to improve the customer experience.
- Collaborate with team members to share best practices and address common issues.
- Adhere to company policies and procedures regarding customer service.
- Handle customer feedback and contribute to service improvement initiatives.
Qualifications:
- High school diploma or equivalent; some college coursework or customer service certification is a plus.
- Previous experience in customer service or a related role is preferred.
- Excellent verbal and written communication skills.
- Strong interpersonal skills, with a friendly and helpful attitude.
- Ability to listen actively and empathize with customer needs.
- Proficiency in basic computer skills, including email and data entry.
- Ability to multitask and manage time effectively.
- Patience, resilience, and a positive approach to problem-solving.
- Team player with a strong work ethic.
- Familiarity with CRM software is an advantage.
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0
Customer Service Representative
00973 Seef, Capital
BHD45000 Annually
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Posted 2 days ago
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Job Description
Our client, a reputable retail chain, is seeking a dedicated and customer-focused Customer Service Representative to join their team in Seef, Capital, BH . This role is crucial in ensuring customer satisfaction and providing exceptional support. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong commitment to delivering outstanding customer experiences. Responsibilities include handling inbound calls, emails, and chat inquiries, accurately documenting customer interactions, and escalating complex issues to the appropriate departments. You will strive to resolve customer complaints efficiently and effectively, ensuring a positive outcome. This position requires a proactive approach to problem-solving, the ability to multitask, and a friendly, professional attitude. A keen understanding of customer service principles and a desire to go the extra mile for customers are essential for success in this role. You will be part of a supportive team environment, contributing to the overall reputation and success of the company through dedicated customer care.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues efficiently and effectively.
- Document all customer interactions and transactions accurately in the CRM system.
- Escalate complex issues to the appropriate departments or supervisors.
- Process orders, returns, and exchanges as needed.
- Maintain a high level of customer satisfaction and loyalty.
- Identify and suggest improvements to customer service processes.
- Adhere to company standards and service level agreements.
- Contribute to a positive team environment through collaboration and support.
Qualifications:
- High school diploma or equivalent; associate's degree preferred.
- Proven customer service experience (1-2 years).
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Ability to multitask and manage time effectively.
- Proficiency in CRM software and basic computer applications.
- Friendly and patient demeanor.
- Ability to work effectively in a team environment.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative
226 Saar, Northern
BHD45000 Annually
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Posted 2 days ago
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Job Description
Our client is a fast-growing e-commerce company looking for an empathetic and efficient Customer Service Representative to join their support team. This hybrid role, based in **Saar, Northern, BH**, provides the opportunity to assist customers and resolve inquiries in a professional and timely manner. You will be responsible for managing customer interactions across various channels, including phone, email, and live chat, addressing product inquiries, processing orders, resolving complaints, and providing technical assistance. The ideal candidate will possess excellent communication and active listening skills, with a patient and friendly demeanor. Previous experience in customer service or a similar role is highly desirable. You should be proficient in using customer relationship management (CRM) software and have a good understanding of company products and services. Strong problem-solving abilities and the capacity to remain calm and composed under pressure are essential. This role requires the ability to multitask and manage a high volume of customer interactions efficiently. We are seeking individuals who are passionate about providing exceptional customer experiences and are committed to exceeding customer expectations. Your contributions will be vital in maintaining customer satisfaction and loyalty, playing a key role in the company's success.
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2
Customer Service Lead
550 Busaiteen, Muharraq
BHD50000 Annually
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Posted 2 days ago
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Job Description
A growing e-commerce company is seeking an experienced Customer Service Lead to manage and mentor their support team in A'ali. This role is crucial for ensuring exceptional customer satisfaction and maintaining high service standards. Responsibilities include overseeing daily customer service operations, handling escalated customer inquiries and complaints, training and coaching customer service representatives, and developing and implementing service improvement initiatives. The ideal candidate will have a minimum of 4 years of experience in customer service, with at least 2 years in a supervisory or team lead role. Excellent communication, problem-solving, and conflict-resolution skills are essential. Experience with CRM systems and customer support software is required. You should have a customer-centric mindset, a passion for service excellence, and the ability to motivate and guide a team. Strong organizational skills and the ability to multitask in a fast-paced environment are important. This position is based in our office located in A'ali, Northern, BH , and requires a dedicated individual committed to fostering a positive customer experience and team environment. Join us and play a key role in our customer success.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative
102 Al Jasra
BHD20 Hourly
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Posted 2 days ago
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Job Description
Our client is seeking a professional and customer-focused Customer Service Representative to handle inquiries and provide support to clients on a fully remote basis. This role is essential for maintaining high levels of customer satisfaction and ensuring a positive brand experience. The ideal candidate will possess exceptional communication skills, a patient demeanor, and a proactive approach to resolving customer issues.
Key responsibilities include responding to customer inquiries via phone, email, and chat in a timely and efficient manner. You will be responsible for troubleshooting customer issues, providing product or service information, and processing orders or returns. The ability to de-escalate situations, manage complaints effectively, and maintain a positive attitude under pressure is crucial. You will also be responsible for documenting customer interactions and feedback in the company's CRM system. This role demands excellent active listening skills and the ability to empathize with customers to understand their needs thoroughly.
We are looking for an individual with prior experience in customer service or a related field. Proficiency in using customer service software and familiarity with ticketing systems is a plus. Strong typing skills and the ability to navigate multiple computer applications simultaneously are required. This is a fully remote position, requiring a dedicated workspace and reliable internet connection. The ability to work independently, manage your time effectively, and adhere to performance metrics is essential. You will be a key point of contact for our client's customers, contributing significantly to their loyalty and satisfaction. This is an excellent opportunity to advance your career in customer service within a supportive and flexible remote environment. Qualifications:
Key responsibilities include responding to customer inquiries via phone, email, and chat in a timely and efficient manner. You will be responsible for troubleshooting customer issues, providing product or service information, and processing orders or returns. The ability to de-escalate situations, manage complaints effectively, and maintain a positive attitude under pressure is crucial. You will also be responsible for documenting customer interactions and feedback in the company's CRM system. This role demands excellent active listening skills and the ability to empathize with customers to understand their needs thoroughly.
We are looking for an individual with prior experience in customer service or a related field. Proficiency in using customer service software and familiarity with ticketing systems is a plus. Strong typing skills and the ability to navigate multiple computer applications simultaneously are required. This is a fully remote position, requiring a dedicated workspace and reliable internet connection. The ability to work independently, manage your time effectively, and adhere to performance metrics is essential. You will be a key point of contact for our client's customers, contributing significantly to their loyalty and satisfaction. This is an excellent opportunity to advance your career in customer service within a supportive and flexible remote environment. Qualifications:
- High school diploma or equivalent; Associate's degree preferred.
- Minimum of 2 years of experience in customer service.
- Excellent verbal and written communication skills.
- Proficiency in CRM software and helpdesk systems.
- Strong problem-solving and conflict-resolution abilities.
- Ability to multitask and manage time effectively.
- A positive attitude and ability to remain calm under pressure.
- Self-motivated and able to work independently in a remote setting.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative
22776 Askar, Southern
BHD2200 month
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Service Representative to join their fully remote team. This role is crucial for ensuring exceptional customer support and resolving inquiries efficiently and effectively. You will be the first point of contact for customers, providing a positive and helpful experience that upholds the company's reputation. The ideal candidate possesses outstanding communication skills, a patient demeanor, and a proactive approach to problem-solving, all managed within a remote work setting.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Responding to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner.
- Providing accurate information about products, services, and policies.
- Troubleshooting and resolving customer issues, complaints, and requests with efficiency and a focus on customer satisfaction.
- Escalating complex issues to appropriate departments or senior staff when necessary.
- Maintaining detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
- Identifying and escalating priority issues or recurring problems to management.
- Gathering customer feedback and sharing it with relevant teams to improve products and services.
- Adhering to customer service standards, quality guidelines, and company policies.
- Achieving personal and team goals for response times, resolution rates, and customer satisfaction scores.
- Continuously improving knowledge of products, services, and company offerings.
- Contributing to a positive and collaborative team environment, despite the remote nature of the work.
- Advising on company services and policies to ensure clarity for the customer.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven customer support or customer service experience, preferably in a remote capacity.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with computers and CRM systems.
- Ability to multitask, prioritize, and manage time effectively.
- Patience and empathy when dealing with customer concerns.
- Self-motivated and able to work independently in a remote setup.
- A reliable internet connection and a quiet workspace are essential for this role.
- Willingness to learn and adapt to new technologies and procedures.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative
115 Muharraq, Muharraq
BHD1900 month
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is actively searching for a diligent and empathetic Customer Service Representative to join their team in Muharraq, Muharraq, BH . This role is vital for ensuring customer satisfaction by providing efficient and friendly support across various communication channels. The ideal candidate will be adept at problem-solving and possess excellent communication skills.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Handle customer inquiries and provide solutions to their issues via phone, email, and messaging platforms.
- Accurately record customer interactions and update customer records in the CRM system.
- Process customer requests, orders, and returns in a timely manner.
- Educate customers on product features, benefits, and any relevant updates.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and expediting correction or adjustment.
- Escalate unresolved issues to the appropriate team or supervisor.
- Contribute to team efforts by accomplishing related results as needed.
- Gather customer feedback and share insights with the team to improve service quality.
- Follow communication procedures, guidelines, and policies.
- Strive to meet and exceed individual and team performance goals.
Qualifications:
- High school diploma or equivalent; further education or certifications are a plus.
- Previous experience in a customer service or call center environment is preferred.
- Excellent verbal and written communication skills in Arabic and English.
- Strong interpersonal skills and the ability to build rapport with customers.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively in a dynamic environment.
- Proficiency in using computers and basic software applications.
- Familiarity with customer relationship management (CRM) software is an advantage.
- Adaptability and willingness to learn new processes and products.
- Ability to remain calm and professional under pressure.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative
1081 Hamad Town, Northern
BHD30000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a friendly and efficient Customer Service Representative to join their support team in **Hamad Town, Northern, BH**. This hybrid role offers the opportunity to provide exceptional service to customers, resolving inquiries and issues with professionalism and care. You will be the first point of contact for customers, handling calls, emails, and potentially live chat inquiries. The ideal candidate will possess outstanding communication and interpersonal skills, with a genuine desire to assist customers. Responsibilities include understanding customer needs, providing accurate information about products and services, and troubleshooting problems. You will also be responsible for documenting customer interactions and feedback in the company's CRM system. The ability to work effectively in a team environment, manage multiple tasks simultaneously, and maintain a positive attitude under pressure is essential. This role is crucial in building and maintaining strong customer relationships and ensuring a positive brand experience. We are looking for individuals who are passionate about customer satisfaction and eager to contribute to a dynamic team in **Hamad Town, Northern, BH**. Responsibilities include:
- Responding to customer inquiries via phone, email, and other channels.
- Providing accurate information about products, services, and policies.
- Resolving customer complaints and issues in a timely and effective manner.
- Documenting customer interactions and feedback in the CRM system.
- Escalating complex issues to the appropriate departments when necessary.
- Building and maintaining positive relationships with customers.
- Achieving customer satisfaction targets and key performance indicators (KPIs).
- Proven experience in a customer service role.
- Excellent communication, listening, and interpersonal skills.
- Ability to remain calm and professional in stressful situations.
- Strong problem-solving skills and attention to detail.
- Proficiency in using CRM software and other customer support tools.
- Ability to work independently and as part of a team.
- High school diploma or equivalent; further education is a plus.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Supervisor
701 Southern, Southern
BHD60000 Annually
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Posted 2 days ago
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Job Description
Our client is looking for a dedicated and experienced Customer Service Supervisor to lead their support team in Nuwaidrat, Southern, BH . This role is crucial for ensuring exceptional customer satisfaction and efficient resolution of inquiries. The ideal candidate will have a strong background in customer service management, excellent leadership skills, and a deep understanding of customer support best practices. Responsibilities include training and mentoring customer service representatives, monitoring team performance, handling escalated customer issues, and implementing strategies to improve service quality and efficiency. You will also be responsible for analyzing customer feedback, identifying trends, and recommending process improvements. This hybrid role requires a combination of on-site presence for team collaboration and supervision, with the flexibility for remote work on designated days. A Bachelor's degree in Business Administration, Communications, or a related field is preferred, along with a minimum of 4 years of experience in customer service, with at least 2 years in a supervisory or team lead capacity. Strong communication, problem-solving, and conflict-resolution skills are essential. Proficiency in CRM software and customer service platforms is required. The ability to motivate a team, manage workload effectively, and maintain a positive and professional demeanor under pressure is key. Join us to enhance customer experiences and contribute to our client's success.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Manager
10700 Bilad Al Qadeem, Capital
BHD60000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is seeking a dedicated and customer-focused Customer Service Manager to lead their support operations in **Sitra, Capital, BH**. This role is essential in ensuring exceptional customer experiences and driving customer satisfaction through efficient and effective service delivery. The Customer Service Manager will be responsible for managing a team of customer service representatives, setting performance goals, and providing ongoing training and coaching. Key duties include developing and implementing customer service strategies, monitoring service quality, and resolving escalated customer issues. You will analyze customer feedback and service metrics to identify areas for improvement and implement action plans. The ideal candidate will have a proven track record in customer service management, with strong leadership and communication skills. Experience with customer relationship management (CRM) software and helpdesk ticketing systems is a must. This position requires the ability to handle challenging customer interactions with professionalism and empathy. You will be responsible for creating a positive and productive work environment for the customer service team. Collaboration with other departments, such as sales and operations, is crucial to ensure seamless customer journeys. The Customer Service Manager will also play a key role in developing and updating customer service policies and procedures. This is an excellent opportunity for a proactive individual who is passionate about customer advocacy and driven by results. We are looking for someone who can inspire their team and foster a culture of continuous improvement in customer care. The hybrid work arrangement will involve overseeing operations from the office and managing remote team members effectively.
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